Tuv Sud Navigating Iso 9001 2015
Tuv Sud Navigating Iso 9001 2015
Tuv Sud Navigating Iso 9001 2015
ISO 9001:2015
Understanding why the new
ISO 9001 revision matters to
everyone
White paper
Abstract
This whitepaper takes a concise, yet detailed look at the ISO 9001:2015 revision. Published in September 2015,
the standard includes various changes that impact quality management. This white paper can be used as a
primer for organisations looking to implement and certify their quality management system, and is a valuable
resource for those already certified but want to know how this revision will affect their current system. The
fact that over one million certificates[1] for ISO 9001 have now been issued globally according to the ISO Survey
of Management System Standard Certifications is a testament to the success and demand of the standard.
TV SD
Contents
INTRODUCTION
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Helmut Keuerleber
Product Compliance Manager ISO 9001, TV SD Management Service, Germany
Helmut Keuerleber is Product Compliance Manager for ISO 9001 and accredited lead
auditor (LA) for ISO 9001, in automotive accredited as LA for KBA. Keuerleber has
decades of experiences in the field of quality management system certification and
is auditing not only large but also small and medium sized companies. Keuerleber is
located in Germany.
Jan Sun
Vice President, Management Services, TV SD Greater China
Jan Sun has been the Vice President of TV SD Greater China since June 2007 and
is responsible for the operation of the Management Services certification business in
China Mainland, Hong Kong and Taiwan. He is also the Global Product Manager of ISO
9001 and Deputy Global Product Manager of ISO/TS 16949 for TV SD Management
Service. Sun has over 20 years experience in the field of product and management
system certification. He is one of the earliest ISO 9000 Lead Auditors and Monitoring
Auditors of TV CERT/TV SD Management Service in China.
Introduction
Efficiency and profitability are the
most important motivations of every
organisation. Regardless of size,
industry or geographical location, all
businesses are constantly looking to
improve their efficiency and maximise
their profitability.
ISO 9001 was designed as a standard
for organisations looking to optimise
their operational excellence. The fact
that over one million certificates for
ISO 9001 have now been issued
globally according to the ISO Survey
ISO 9001:1987
First version introduced after the adoption of BS5750 by ISO. It offered three models for QMS which included variants that covered different
types of businesses.
ISO 9001:1994
Emphasised product assurance using preventive actions, instead of solely checking the final product. The standard focused on managing
quality by control rather than assurance, requiring organisations to comply with documented procedures.
ISO 9001:2000
Made a radical change by putting quality and process management at its core, focusing on quality management instead of quality control.
The standard first analysed the organisations requirements before designing processes to deliver on them. In addition, the standard also
looked at how to continuously improve processes and track customer satisfaction.
ISO 9001:2008
Clarified the specifications of the 2000 revision, making it more consistent with ISO 14001:2004, the environmental management system
standard.
ISO 9001:2015
Published in September 2015, this version of the standard adopts the high-level structure and format prescribed in Annex SL, extends the
scope to include service industries and incorporates a number of important changes.
1994
1994 version
emphasised
managing quality by
control
2008
2008 version clarified
specifications of the 2000
revision
November 2014
Final Draft International
Standard developed
1987
Introduction of first
version by ISO
September 2015
2000
Focused on quality
and process
management at its
core
May 2014
Draft International
Standard distributed
for review and comment
ISO 9001:2008
1. Scope
1. Scope
2. Normative references
2. Normative references
5. Leadership
5. Management responsibility
6. Planning
6. Resource management
7. Support
7. Product realisation
8. Operation
9. Performance Evaluation
10. Improvement
Organisations already
holding ISO 9001
certification are advised
to begin the transition to
the requirements of the
new standard as soon as
possible.
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GLOSSARY OF ACRONYMS
CRM customer relationship management
DIS draft international standard
FDIS final draft international standard
FOOTNOTES
[1] http://www.iso.org/iso/iso-survey
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