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    Rajnish Chopra has over 14 years of experience in sales, marketing, and retail. He is currently serving as the Associate Vice President of AVA Merchandising Solutions Pvt. Ltd., where he manages 39 airport stores and 15 metro stores. Prior to this role, Chopra held leadership positions at various companies, where he was responsible for managing teams, developing strategies to achieve targets, providing training, and ensuring execution of plans. He has a diploma in hotel management and hardware/networking.

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    Rajnish Chopra has over 14 years of experience in sales, marketing, and retail. He is currently serving as the Associate Vice President of AVA Merchandising Solutions Pvt. Ltd., where he manages 39 airport stores and 15 metro stores. Prior to this role, Chopra held leadership positions at various companies, where he was responsible for managing teams, developing strategies to achieve targets, providing training, and ensuring execution of plans. He has a diploma in hotel management and hardware/networking.

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    118 views6 pages

    Rajnish Profile

    Uploaded by

    kksingh007india
    Rajnish Chopra has over 14 years of experience in sales, marketing, and retail. He is currently serving as the Associate Vice President of AVA Merchandising Solutions Pvt. Ltd., where he manages 39 airport stores and 15 metro stores. Prior to this role, Chopra held leadership positions at various companies, where he was responsible for managing teams, developing strategies to achieve targets, providing training, and ensuring execution of plans. He has a diploma in hotel management and hardware/networking.

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    © All Rights Reserved
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    of 6

    Rajnish Chopra

    203 D MIG Flats Rajouri Garden New Delhi-27


    Date of Birth: 7th September, 1976
    Mobile # 9899991350
    E-mail: [email protected]

    Snapshot:
    Pro-active and result oriented professional with around 14 years of extensive
    experience in Sales, Marketing and Retail. An excellent planner and strategist
    with proven abilities in accelerating growth and generating repeated business.
    Well versed in managing, motivating and leading teams with proven ability of
    achieving Targets. Skilful at training workforce to enhance efficiencies & assist
    them to deliver quality business solutions to clients. Excellent Relationship
    Management, Analytical & Communication Skills, Entrepreneurial Development,
    Competent In Trouble Shooting Abilities.
    Career Experience:
    Strategic Planning
    Responsible for managing growth & spearheading teams for excelling
    business targets.
    Conceiving/implementing short/long-term plans for achievement of customer
    objectives.
    Training
    Presenting best available training modules to team of junior as well as senior
    managers of my team.
    Polishing their communication and selling skills to attain maximum sales
    conversion ratio.
    Developing investment growth strategies to gain maximum customer
    satisfaction.
    Execution
    Handheld my team until they become independent and productive.
    Creating growth in sales volumes in prevailing markets and grooming new
    market avenues for future.

    Regular tracking of business targets with changes if necessary, without


    disturbing the original execution plan.
    Work Experience:
    AVA Merchandising Solutions Pvt. Ltd. Currently designated as Associate
    Vice President. (2012 Till Date)
    Job Profile:
    Profit Centre head for Aviation and DMRC stores Pan India.
    Managing and controlling day to day operations of 39 airport stores and 15
    Metro Stores.
    Handling a team of 275 employees direct and indirect reporting.
    Co-ordinating and liasioning business ties between all Government
    agency(s) and private corporate(s).
    Responsible of generating new business through direct and corporate
    sales.
    Signing up with manufactures for updated product line to promote SIS
    revenue.
    Reporting into the Managing Director of the company.

    Franchise India Brands Ltd. - Worked as Dy. General Manager- Channel


    Development (2010- 2012).
    Job Profile:

    Managed a team of 85 Business Associates.


    Worked as a bridge between franchisee, Franchisor, property owners.
    Worked with various malls for leasing and renting options.
    Performed goal setting activities with the Business Associates.
    Managed the channel as a profit center head.
    Monitored the overall branch activities like walk in sales and complaint.

    Quatrro Worked as Sr. Team Manager with Technical Solutions Group


    (2006-2009).
    Job Profile:
    Managed a team of 45 Sales Officers and 125 Technical Solutions Engineer.

    Provided training to Sales Officer about the product and enhancing the skills
    to sell the product to the end user in US.
    Prepared and designed training modules for product and sales.
    Provided training to the new hires about the product and business.
    Hand held the new hires to overcome the hurdles and queries while in on job
    training.
    Prepared call flow and the sales script for the new hires and team.
    Barged calls of the team members to ensure quality.
    Provided floor support to the technical team and the sales team for any query
    or issue on call.
    Provided feedback to the team members analyzed and reviewed weekly and
    monthly performances.
    Mentored and coach the individual to meet sales targets.
    Handled partner and customer escalations.
    Prepared a detailed RCA for the dis satisfied customers by listening to the
    recorded calls.
    Contacted the dis satisfied customers to help provide quality resolution to
    their computer related issue(s) by one of the SME and convert the dis satisfied
    customer to a satisfied one.
    Collated all MIS reports for the team from various tools on daily basis.

    Cendent Incorporation - Brand super 8 motels Inc. worked General Manager


    {Athens Alabama}. (2002-2006)
    Job Profile:

    Managed a team of 45 to 50 members.


    Worked as a Co-coordinator for Business Development between company and
    other vendors like Avis car rentals, Hertz, Budget etc. fixed commissions,
    process and service fees on each sales and fixed revenue.

    Handled tie-ups with many airlines like TWA, Delta, and American Airlines
    for service contract for reservations through us on their central reservation
    system (CRS) to develop business to a level one-stop-shop for vacation travel
    package.
    Designed and Marketed special programs for the corporate and inter state
    business travelers.
    Designed and developed various revenue-increasing programs like loyalty
    programs for frequent guests and promotional campaigns.
    Coordinated with telesales team to boost sales for the franchisee.
    Developed complete standard operating procedures guidelines.
    Decided revenue targets for the month for team members looking at line
    strength and forecast for the fortnight.
    Controlled quality at all ends i.e. Back office and Guest satisfaction.
    Conducted weekly team meeting with team members to discuss targetachieving tactics, evaluate the complete operations procedures.
    Created performance mentoring programs and designed Quality parameters
    for easier control and measure to reduce operational cost and enhance guest
    experience.
    Trained the employees on new tools and products to achieve the maximum
    production output from all.
    Conducted monthly performance reviews of team members did ABC analysis
    organized reward and recognition for the star performer of the quarter.
    Actively involved with the human resources department for hiring of new
    employees.

    Best Western Hotel - Worked as Manager Franchise Sales / Reservations


    {Columbia South Carolina USA}. (1998-2002)
    Job profile:

    Managed and signed the complete franchise sales process with hotel
    owners/ companies.

    Overlooked the smooth transitioning of all processes and Service Levels to


    franchisees.
    Handled a team of 35 telesales agents for marketing of new features and
    discount programs. Also managed a team of 55 reservations agents for the
    hotel on CRS.
    Made travel and tours packages with help of different hotel chains like Hilton,
    Choice hotels etc.
    Prepared complete travel plan for customers from hotel booking, airlines
    reservations through Northwest, American airlines etc. On commission basis

    directly accessed CRS for different airlines for rates, availability and
    reservation on contract process basis.
    Set targets and trained agents how to achieve them.
    Also took care of various IT issues i.e. Dialers, Networking etc
    Designed training module for product training and phone etiquettes and
    identifying customers over the phone.
    Reported to President Sales and Marketing.
    Did forecasting and staffing for outbound sales and inbound reservation gents.
    Made rewards and recognition programs for agents for achieving sale targets
    or for good work i.e. VOC / guest appreciation.
    Involved in team building programs to reduce stress like Friday fun and
    various onsite and offsite activities.
    Professional qualification:
    2001.2002

    Undertook a black belt project with Cendent Inc. for quality auditing
    system and cost reduction.

    1999.2000

    Did green belt project with best western hotels Inc. In voice and speech &
    phone etiquettes for domestic contact center of Best Western Central
    Reservation Center.

    1996.1998 Earned a Diploma in Hotel Management from Hotel school of


    Management &
    Administration New York Affiliated to New York University.
    2004.2005

    Earned a Diploma in Hardware & Networking from F-tec computer


    education.

    Educational qualifications:

    1994.1997

    Graduated from Delhi College of Arts and Commerce Netaji Nagar in BA


    (pass) correspondence, as had an opportunity to go to USA to do hotel
    management.

    1981.1994

    Basic schooling done from Mount St Marys school Delhi Cantt New
    Delhi in commerce stream as insurance being the subsidiary subject.

    Languages known:
    Excellent command over English, Hindi, Punjabi and a little hand on Spanish too.
    Reference:
    Available upon request.

    (Rajnish Chopra)

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