Reception Conversation
Reception Conversation
Receptionist : Yes. Please call up the housekeeping department and they will have
the clothes picked up.
Guest : How do I get the extension phone numbers for all the departments?
Receptionist : All the in-house phone numbers are in a list kept near the
telephone.
Guest : Oh! That will do. Thank you. You have been very helpful.
Receptionist : My pleasure! I am here to help you.
Guest : Thanks. Well I am rather tired. Can you please ask the bellboy to bring my
luggage to the room?
Receptionist : Certainly. Here's your key.
Guest : Thank you very much.
Receptionist : You're welcome.
Conversation 1
Mike: I'd like a room for two people, for three nights please.
Hotel Receptionist: Ok, I just need you to fill in this form please.
Hotel Receptionist: Do you want breakfast?
Mike: Yes, please.
Hotel Receptionist: Breakfast is from 7 to 10 each morning in the dining room. Here is your
key. Your room number is 345, on the third floor. Enjoy your stay.
Mike: Thank you.
Conversation 2
Lisa: I'd like a room please.
Hotel Receptionist: Do you have a reservation?
Lisa: No, I don't.
Hotel Receptionist: How many nights?
Lisa: Two nights, please.
Hotel Receptionist: For two people?
Lisa: Yes.
Hotel Receptionist: Do you want breakfast?
Lisa: No, thank you.
Hotel Receptionist: Ok, that will be $210. Do you want to pay now, or when you check out?
Lisa: I'll pay now.
Hotel Receptionist: Can you fill this in, and sign here please.
Hotel Receptionist: Thank you. Here is your receipt and your key. You are in room 231, on the
second floor.
Check In
Example Conversation tasks / question can be substituted with further examples added
beyond.
Front Desk: Welcome to the Wyatt Hotel. How may I help you?
Traveler: Id like a room please?
Front Desk: Would you like a single or a double?
Traveler: Id like a double, please?
Front Desk: May I have your name, please?
Traveler: Timothy Findley.
Front Desk: Could you spell that please?
Traveler: F-I-N-D-L-E-Y.
Front Desk: How many are in your party?
Traveler: Just two.
Front Desk: How many nights would you like to stay?
Traveler: Just tonight.
Front Desk: How will you be paying?
Traveler: Is Visa OK?
Front Desk: Thatll be fine. Would you like a wake-up call?
Traveler: Yes, Id like a wake-up call for 6:30. Do you have a pool?
Front desk: Yes, we do. On the 2nd floor. Heres your key. Thats room 405 on the fourth floor.
Example 2:
A: Hi, my name is Suzuki and I have a reservation for tonight.
B: Let me check. OK, yes. A twin room for one night.
A: Thats right.
B: You are in room 408. How would you like to pay for the room?
A: Do you take American Express Travelers Checks?
B: Certainly, are they in American funds?
A: No, in Canadian. Is that OK?
B: Yes, no problem. With the exchange, that comes to 83.76 dollars Canadian.
A: Do I pay now or when I check out.
B: In advance, please.
A: Here you go.
B: The elevator is just around the corner. Do you need any help with your bags?
A: No thanks. I can manage myself.
B: Is there anything else we can do to help you enjoy your stay?
A: Can you give me a wake-up call at 7:00?
B: We dont do that from here. You can use the clock radio in the room, or you can program the
telephone in your room to ring at 7:00.
A: Oh, yes. I have a meeting downtown tomorrow. Does this hotel have a shuttle bus?
B: No, Im afraid we dont, but we will be happy to call a taxi for you if you provide us with the
details.
A: No, that wont be necessary. I can call from my room.
B: There are no charges for local calls.
The dining room is on the main floor at the end of the hall.
Just call the front desk if you need any extra towels or pillows.
Check Out
Example Conversation tasks / question can be substituted with further examples added
beyond.
Receptionist:Hi there. Are you checking out now?
Guest:
Receptionist:Thats no problem. Its always really busy at check out time anyway.
Guest:
Oh, really. The last hotel we stayed in charged us for a late check out.
Receptionist:The hotel isnt booked this week, so its not a problem. How was everything?
The room was great. The beds were really comfortable, and we werent expecting
Guest:
The kids were disappointed that the pool wasnt open this morning, though.
Receptionist:I apologize for that. We cant get a cleaner in any earlier than 10 am.
Guest:
I thought it was $115 even. Thats what they said yesterday when we checked in.
Guest
Check Out
Front Desk Receptionist
Guest
Sample Conversation
Double-click the left button (>) to start. Click the middle button to
stop. Click the right button to pause. Click it again to continue.
Receptionist:
Guest:
Receptionist:
Guest:
Receptionist:
Guest:
Receptionist: