Mobile Services Handbook PDF
Mobile Services Handbook PDF
FOR
MOBILE SERVICES
STAFF
TableofContents
RESOURCES FOR BOOKMOBILE STAFF .................................................................... 3
RESOURCES FOR BOOKMOBILE STAFF .................................................................... 4
Contacts ......................................................................................................................................................4
Books on Outreach .....................................................................................................................................5
Colleagues on whom you may call outreach resources ...........................................................................6
Links...........................................................................................................................................................7
Bookmobile Maintenance Schedule (by Michael Swendrowski - SVS) ....................................................8
Bookmobile Maintenance Schedule (by Michael Swendrowski - SVS) ....................................................8
Bookmobile Maintenance (by Michael Swendrowski - SVS) ....................................................................9
Bookmobile Specification Checklist (by Tena Wilson - CPL).................................................................13
Taking the Library to Where the People Are (by Andrew Venable - CPL)..............................................16
The Rest of the Story: Bringing the Library to the Underserved (by Bill Ptacek KCLS)......................18
Marketing Your Bookmobile: Writing a Marketing Plan (by Tena Wilson CPL).................................21
Marketing Your Bookmobile: Effective Measurement (by Tena Wilson CPL) ....................................27
Mobile Services: Effective Management for Effective Service (by Mary Seratt BHCL)......................30
Bookmobile Types Comparison Chart (by Russ Topping Bookmobile Consultant).............................37
Service Delivery Questionnaire (by Suzanne Beattie MLIS Student) ...................................................42
Tornado & Severe Weather Procedures (by Tim Oster KPL) ...............................................................45
Job Descriptions (compiled from ABOS Listserv)...................................................................................46
ADDITIONAL INFORMATION..................................................................................... 79
APPENDIX I: Outreach Training Manual (by Weld Library District) ............................ 80
Table of Contents .....................................................................................................................................81
Mission Statement ....................................................................................................................................83
A Vision ...................................................................................................................................................84
Outreach Roles and Services ....................................................................................................................85
Handbook for Mobile Services Staff
3
Emergency Procedures .............................................................................................................................86
Opening Procedures..................................................................................................................................90
Preparation for Stop..................................................................................................................................91
At Stop......................................................................................................................................................91
Conclusion of Stop ...................................................................................................................................91
Closing Procedures...................................................................................................................................92
Procedures for starting the laptops ...........................................................................................................93
Shut down procedures ..............................................................................................................................93
PC Reliance ..............................................................................................................................................94
Outreach Procedures.................................................................................................................................95
Shelving Instructions ................................................................................................................................98
Guidelines for Outreach/Bookmobile Collection .....................................................................................99
Guidelines for Stops ...............................................................................................................................101
Timeline..................................................................................................................................................102
Weld Library District..............................................................................................................................103
Weld Library District General Policies ..................................................................................................103
Government of the Weld Library District...............................................................................................103
Affiliation with Other Library Agencies ................................................................................................103
American Library Association Code of Ethics .......................................................................................103
Library Bill of Rights .............................................................................................................................105
Confidentiality Statement .......................................................................................................................106
The Freedom to Read .............................................................................................................................107
Freedom to View ....................................................................................................................................111
Borrowing Privileges..............................................................................................................................112
Challenged Materials..............................................................................................................................113
Circulation Policies ................................................................................................................................114
Displays and Exhibits .............................................................................................................................117
Dress Code .............................................................................................................................................119
Elements of Optimal Customer Sensitivity ............................................................................................120
Emergency Procedures ...........................................................................................................................121
Fees.........................................................................................................................................................127
Gift and Donation Policy........................................................................................................................128
Internet Use ............................................................................................................................................129
Meeting Room Procedures .....................................................................................................................131
Patron Rights And Responsibilities ........................................................................................................132
Public Information Policy.......................................................................................................................134
Sample Situations ...................................................................................................................................136
Telephones..............................................................................................................................................138
School Presentation ................................................................................................................................140
Check List...............................................................................................................................................141
Bookmobile Consultants
Michael Swendrowski, Consultant................................................................ (262) 679-9096
Specialty Vehicle Services, LLC (SVS) W196 S8406 Plum Creek Blvd., Muskego, WI
53150
Contact: Michael Swendrowski
Email: [email protected]
Website: www.vehiclesuccess.com
Bookmobile Vendors/Manufacturers
Farber Specialty Vehicles.......................................... 1-800-331-3188; FAX (614) 759-2098
7052 Americana Parkway, Columbus OH 43068
Contact: Martin Marek, Steve Farber
Email: [email protected]
Website: www.farberspecialty.com
Matthews Specialty Vehicles, Inc. ........................... 1-877-905-4MSV; FAX (336) 297-4674
101 S. Swing Rd, Greensboro NC 27409
Contact: Dennis Hoag
Email: [email protected]
Website: www.msvehicles.com
Moroney Bookmobiles............................................1-888-MORONEY; FAX (508) 797-9388
20 Eskow Rd, Worcester MA 01604
Contact: Tom Moroney
Email: [email protected]
Website: www.moroneybookmobiles.com
OBS Specialty Vehicles, Inc......................... 1-800-362-9592 ext 320; FAX (330) 580-2429
1324 W Tuscarawas St, Canton OH 44702
Contact: Barbara Ferne, Paul Trenta
Email: [email protected]
Website: www.obsinc.net
Books on Outreach
From Outreach to Equity: innovative models of library policy and practice, American Library Association,
Office for Literacy and Outreach Services, Edited by Robin Osborne, 2004. ISBN 0-8389-3541-9
Foreword .................................................................................................................. Carla D. Hayden
Introduction.......................................................................... Satia Marshall Orange & Robin Osborne
Part 1: Services outside Library Walls ..................................................................................Jan Meadows
Library Elderly Outreach Project..........................................................................................Jane Karp
InfoBUS: Serving Immigrant and Refugee Populations ..............................................Damone Virgilio
Serving Homeless People: Partnering with Shelters and Transitional Homes...........Lisa A. Canavan
Deposit Collections: Streamlining Procedures for Better Service ................................ Patricia Linhoff
Bookmobile Service to Preschool Children and Caregivers ....................................Theresa Gemmer
Outreach to Prisons: Connecting Inmates and Public Library Services...................... Glennor Shirley
Tribal Libraries Program of the New Mexico State Library .................................................Dana John
Words on Wheels and Traveling Library Center: Staffing to Optimize Services .....Jeannie Dilger-Hill
Part 2: Outreach inside the Library ............................................................................ Rhea Brown Lawson
The Childs Place: Inclusive Services for Children with Special Needs .......................... Carrie Banks
Assistive Technology Collection: Serving People with Disabilities......................... Marylou Tuckwiller
Family Language Kit Program: Connecting with Immigrant Families.............................. Helen Benoit
LEAP: A Comprehensive and Multifaceted After-School Program ......................Sandra Anne Farrell
................................................................................................................................and Sandra Miller
Libraries as Community Builders: The Greensboro Experience ............................... Steve Sumerford
TIP Service: Community Information and Referral @ Your Library .................... Margaret Gillis Bruni
Community Youth Corps: Teens as Library Resources..........................................Deborah D. Taylor
Global Outreach Services: Outreach in Academic Libraries....................................... Thelma H. Tate
Part 3: Outreach Using Information Technology .........................................................Kathleen (KG) Ouye
Central Valley Digital Network: Partners in Bridging the Digital Divide .......................Carol Whiteside
www.firstfind.info: Organizing Easy-to-Use Information on the Web ...........................Robin Osborne
Indigenous Peoples and Information Technology............................ Loreine Roy and Antony Cherian
Outreach Efforts at the Hope Fox Eccles Clinical Library ............................................... Liz Workman
Info Seekers and the Biotech Learning Center: Building for the Future.................... Jean O. Crispieri
Part 4: Technical Services: Connecting Minds ................................................................Zora J. Sampson
A Librarians Librarian: Albert P. Marshall ....................................................... Satia Marshall Orange
Subject Access and Responsibility ...............................................................................Hope A. Olson
The Multilingual Materials Acquisition Center ................................ Ingrid Betancourt and Ina Rimpau
Uses of Metadata to Expand Access........................................................................Jacquie Samples
Planning for System Migration with Input from Staff and Public ............................... Vivian M. Pisano
BadgetLink: A Statewide License to Learn .........................................................................Sally Drew
Creating an Enabling Online Environment................................................................. Axel Schmetzke
Expanding Access to Collections through Digitization ............... Ewa Barczyk and Krystyna Matusiak
Part 5: Advocacy and Outreach: A Natural Connection ............................................... Maureen OConnor
Sisterfriends @ Your Library: Marketing and Building Support for Programs ............ LaToya McLean
Outreach Starts at the Top: Advice from a Library Director ................................ Dinah Smith OBrien
Advocating for Library Services in County Facilities ..................................................... Sharon Holley
Cultural Ambassadors Program: Putting the World within Reach............................. Susan McCarthy
Libraries and Literacy: Making New Connections......................................................... Roberta Reiss
New Americans Program: Outreach through Partnerships ........................... Adriana Acauan Tandler
World Language Collections: Mining Demographic Data ...................A. Isaac Pulver and Joan Clark
Part 6: Staff Development: Assessing Our Own Behaviors .................................Sandra Rios Balderrama
Developing Outreach Skills in Library Staff ............................................................Yolanda J. Cuesta
Qualitative Measures of Outreach Effectiveness .......................................................... Denise Adkins
Hiring for Outreach ....................................................................................................Faye C. Roberts
Training Staff for Job Service Outreach........................................................................... Bernice Kao
Sharing Skills: Outreach @ the Arizona Library Development Division ............................... Jan Elliott
Learning by Doing: Outreach Training in a Branch Library ........................................Linda S. Greene
The Diversity Initiative: One Committees Story.......................................................Jeanne DeLaney,
..................................................................................................... Judith Cramer, and Carolyn Evans
Outreach as Friendship in a Peer-Based Community....................................................... Pat Wagner
Links
ALA & ABOS Support Staff, Paraprofessionals, Paralibrarians - Join!:
http://www.ala.org/ala/ourassociation/membership/ALA_Support_Staff_App_05-06.pdf
http://www.ala.org/ala/ourassociation/membership/personaloverview.htm
Association of Rural and Small Libraries:
http://arsl.clarion.edu/
Bibliographies Published by Center for the Study of Rural Librarianship:
http://jupiter.clarion.edu/~csrl/bibliog.htm
"Bookmobiles and Outreach Services," 1998-2003 published by the
Center for the Study of Rural Librarianship
Center for the Study of Rural Librarianship
http://www.clarion.edu/edu-humn/newlibsci/index.htm
DVD: Remote Access: Distant Libraries of the World
http://www.remoteaccess.ca
Library Services to Bookmobile Communities
http://www.ala.org/ala/olos/outreachresource/servicesbookmobile.htm
National Bookmobile Guidelines 2004 Draft
http://jupiter.clarion.edu/~csrl/bookmobi.htm
Parade of Bookmobiles
http://www.ala.org/ala/olos/outreachresource/paradebookmobiles.htm
Reflections from a First-Year Bookmobile Supervisor Article by Amy Guilmette, Lane Public Library
http://library.clarion.edu/Bookmobile/02ReflectionsFromAFirstYearBookmobileSupervisor.pdf
Serving Preschoolers:
Need help here...
Serving Seniors:
www.lifelonglibraries.org
www.ea.webjunction.org
Statistics: Institute of Educational Sciences, National Center for Education Statistics, Public Libraries
According to the 2003 survey data, there were 866 public library bookmobiles in operation that year.
http://nces.ed.gov/surveys/libraries/Public.asp
www.obsinc.net/ bookmobiles.php
100
Hrs
150
Hrs
250
Hrs
500
Hrs
1000
Hrs
Vehicle Engine/Transmission
Check oil levels
Check coolant levels
Check tire inflation
Wash exterior & flush underbody (as needed)
Fluid level check (trans., radiator, etc.)
Check for leaks (engine, trans., coolant, etc.)
Replace oil & filter*
Inspect motor & transmission mounts
Inspect for damage or leaks (oil, coolant, fuel, etc.)
Replace air filter(s)
Inspect drive belts
Replace fuel filter(s)
Throttle linkage inspection/service
Flush cooling system
Replace drive belts
Pressure test cooling system
Transmission oil/filter change
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Vehicle Suspension
Fluid level check (brakes, differential, etc.)
Inspect for damage/leaks (brakes, steering, differential, etc.)
Lubricate chassis, steering, drive line
Drain and/or replace water separator
Brake condition check/replace
Inspect U-bolt connections (axle & body)
Steering linkage inspection/service
Flush brake fluid
Differential oil change
X
X
X
X
X
X
X
X
X
Vehicle Body
Check running lights
Check windshield wash fluid level
Check battery acid levels
Load test charging system
Check/clean battery connections
Replace windshield wipers
Dash heater filter check/replace
X
X
X
X
X
X
X
Generator
Check oil level(s)
Check coolant level(s)
Check/clean battery and connections
Replace oil & filter*
Clean spark arrester
Replace fuel filter
Replace air filter
Service center tune-up**
X
X
X
X
X
X
X
X
Conversion
Check/clean batteries and connections
Lubricate door hinges/latches
Lubricate auxiliary steps
Load test charging system
Check/tighten cabinetry/shelving mounts
* Typical schedule consult manual for possible interval extensions
** Consult component manual for specific information
X
X
X
X
Schedule courtesy of Specialty
X
Vehicle Services, LLC.
BOOKMOBILE
MAINTENANCE
KEYS TO SUCCESS
Master Maintenance Schedule
Dedicated Personnel
Good Vendor Relationships
Proper Budgeting
MASTER MAINTENANCE
SCHEDULE
Customize to your
unique bookmobile
Easy to understand,
follow, and track
10
Speaking of the provided representative schedule, Id like to
ask you to write in a couple of extras under the body
section, please include a regular wash schedule. This is an
as needed item, but this action not only helps you look
good, but more importantly helps to minimize rust and
corrosion, especially in a northern or coastal climate.
Under the generator section, please add also daily visual
inspection of your generators radiator. This is especially
important on the Onan quiet diesels as the intake air is drawn
through the radiator and is subject to picking up debris. Large
debris can simply be removed with your fingers and smaller
debris can be blown out with a compressed air nozzle.
Alright, lets get back on track youve completed your
master schedule now its time to put it into action. To
ensure its success, execution starts with dedicated personnel:
DEDICATION
Supported by management
One person accountable
Keep detailed records
RELATIONSHIPS
Identify service
centers
Use proactive
approach
Prepare for future
needs
11
BUDGET
Start with 2% of bookmobile
purchase cost
Increase 5% annually
$200,000 bookmobile
Year 1 Year 2 Year 3 Year 4 Year 5 -
$4,000
$4,200
$4,410
$4,631
$4,862
Year 6 - $5,105
Year 7 - $5,360
Year 8 - $5,628
Year 9 - $5,910
Year 10 - $6,205
RECAP
Master Schedule
Personnel Dedication
Vendor Relationships
Proper Budgeting
12
HAPPY BOOKMOBILING!
Thank You!
I hope these tips have been helpful and thank you for your
time.
Id like to now open the floor for a brief Q&A session, and
then turn it back over to Tena Wilson. Again, my name is
Michael, and I will be available for any further questions
following the presentation.
Thanks again!
13
Converter/battery charger
Inverter/Isolator
No C.D.L. (Commercial Drivers License)
Air suspension
Vehicle Length restrictions
Side window(s) at desk
Desks across front (seats swivel to desks)
Rear desk
People counter(s) at entrance(s)
Awning
Bulletin boards
Refrigerator
Microwave
Coffeemaker
Provisions for file folders
1 drawer
2 drawers
Legal
Letter
Audio:
AM/FM/Stereo
AM/FM/Stereo/Cassette
CD Player
PA System
Intercom System
Exterior Compartments:
Generator
Batteries
Shoreline
25 standard
Other: _____
Storage (describe):_______________________
Compartment with 4 table with 4 folding chairs
Air Conditioning & Heat:
Cab air conditioning
Roof-mounted A/Cs
Under-mounted, ducted system (height restrictions)
Wall-mounted thermostats A/C
Heat electric
Heat propane
Heat hot water
Wall-mounted thermostats - Heat
Aesthetics:
Carpeting
Commercial Vinyl flooring
Simple graphics
Full-wrap traveling billboard graphics
Moderate (somewhere between simple & wild)
Advertising card yarder on side exterior
Window covering:
Miniblinds
Shades
14
BOOKMOBILE SPECIFICATION CHECKLIST Page 2
Computers:
Generator:
Staff computers (indicate qty.):______
Onan
Patron computers (indicate qty.):______
Kohler
Permanent patron computer station(s)
Other:____________
sit-down, standard desk height
Onan Quiet Diesel
Permanent patron computer station(s)
Slide-out tray
stand-up, counter height
Removable patron computer station(s)
Delivery/Inspection of Bookmobile:
adjustable height
Training at library
Each workstation to be equipped with:
Video required
Pull-out keyboard tray
Pick-up & training at vendor plant
Pencil drawer
Inspection visit to plant
Chair with securements
Indicate number of staff required to visit:______
Stool with securements
Indicate number of visits required:)______
Permanent stool (base-mounted in floor)
Staff will visit at librarys expense do not include
Printer mounted above
Networking to central printer
Warranty:
Networking to central server
Extended warranties
Down-under desk with tinted, see-thru top and
pull-out keyboard
Using Laptop computers
Back-up requirements:
Back-up of entire system for ____ minutes
Back-up of each computer individually
Back-up just enough to turn off all computers
Power surge protection only
Each computer workstation to be equipped with:
Quad electrical outlet below desk(grommet)
Cellular antenna and wiring
Hardwired for telephone hookup
Hardwired for data line
Hardwired for fax line
Lighting:
Fluorescent ceiling lights (run off
generator/shoreline)
12-volt fluorescent ceiling lights (run off battery)
Porch lights
Graphics lighting
Skylight(s)
Safety Items:
Fire extinguisher(s)
Triangle reflector kit
Backing alarm
Backing camera and monitor
First aid kit
Transpec roof hatch/vent/emergency escape
Power roof hatch/vent/emergency escape
Non-power roof hatch/vent/emergency escape
First aid kit
Alarm System
Shelving:
Luan Plywood or laminated hardwood
Solid hardwoods
Aluminum Shelving
5 paperback shelving
7
9 oversized
11 double oversized
Magazines
Hanging Bag Rods
Handbook for Mobile Services Staff
15
BOOKMOBILE SPECIFICATION CHECKLIST Page 3
The following list began at GABC 2003 in Columbus after Saturday morning Vendor Panel
This list will evolve with the help of all bookmobilers.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
16
Taking the Library to Where the People Are (by Andrew Venable - CPL)
Presentation by Andrew Venable, Director, Cleveland Public Library
CPL has valued the people it serves since starting the open-shelf system in 1890.
(Open Shelves and Open Minds, 1972, History of CPL by C. H. Cramer)
Opened its first Neighborhood Branch in 1892, growing to 36, now 28 Neighborhood
Branches, it began an operational philosophy of supporting outreach/extension
services into the Cleveland community.
Extending CPL beyond its library buildings began with the first Mobile Library in
1926. Funding and operational philosophy caused mobile library service to cease in
1986, after 60 years of bookmobile service.
A change in Leadership with CPLs 16th Director in 130 years in 1999, prompted a
new VISION that focused on the need to take the library to the people and to
increase CPLS visibility in our community.
Our STAFF TEAM visited the Mobile Library Operations of Memphis Shelby County
Library on August 16, 2000, developed a Request For Proposal (RFP), advertised for
competitive bids, awarded the contract to Matthews Specialty Vehicles of Greensboro,
NC, and hired a mobile services staff. The mobile library arrived on October 30,
2001.
The acquisition of this bookmobile was made possible by special funds from the Judd
Service to Shut-Ins/Cleveland Foundation ($199,374); thereby, giving priority for
library service to Clevelands Shut-In citizens.
Our mobile library is a 32-foot long, 12 feet-1 inch in height, 8 feet wide, colorful
bus, connected to the Internet via two computer terminals in addition to staff
computers, an electronic message board, wheel-chair lift, awning, rotating collection,
puppet theater; and, staffed by three library ambassadors.
17
On November 9, 2001, The Plain Dealer newspaper announced: Big blue bus ready
to book it on road. If you cant come to the library, the library will come to you.
Its convenient, its portable and its tied to the whole system.
The mobile library visits each site at the same time every three (3) weeks.
Library materials are checked out for three (3) weeks and may be returned to the
mobile library or to any library facility.
The Peoples University on Wheels was on exhibit, October 2-5, 2002, at The Great
American Bookmobile & Outreach Services Conference in Worthington, Ohio.
During our ALA conference this week, The Peoples University on Wheels, has
been selected to be open to Members of Congress and their staffs on Capitol Hill
from 10 AM to 5 PM. on Tuesday.
CPL will launch On the Road to Reading, a library service for early childhood and
pediatric facilities this Fall. Our mobile unit for this new library service is being
funded by an LSTA grant awarded in 2006.
18
The Rest of the Story: Bringing the Library to the Underserved (by Bill Ptacek
KCLS)
Presentation by Bill Ptacek, Director, King County Library System, King County, Washington
ALA 2007 Washington, D.C.
Overview
The King County Library System:
Circulated more than 19.1 million items in 2006,
making it one of the highest circulating libraries in the
U.S.
Serves about 1.2 million residents
Has 43 libraries, a Traveling Library Center, a mobile
TechLab and two ABC Express childrens
bookmobiles.
Offers a collection of more than 3.6 million items
ABC Express
Service to childcares began in 2004 and was expanded to
low-income housing communities in December 2005.
Average monthly circulation has increased more than 200%
since 2005 (from 1,300 items to 4,100 year-to-date).
Serves 24 housing communities and goes out on 26
childcare runs each reaching more than 60 individual
childcare facilities.
Housing communities accounted for 8,300 checkouts in
2006.
19
2005: 140,000
2006: 190,000
2007: 75,000 (YTD)
ABC Express: 4
TechLab: 1
Traveling Library Center:
10
The TechLab
A 35-foot, wheelchair accessible, motor home with
eight laptop workstations connected to the internet.
Service, which began in 2000,
provides basic computer instruction:
About 130 patrons per month
An average of 20 classes
monthly
Bilingual
staff
Serves seniors,
young adults, lowincome populations,
ESL, new
immigrants and
displaced
homemakers.
20
21
Marketing Your Bookmobile: Writing a Marketing Plan (by Tena Wilson CPL)
Compiled by Tena Wilson Permission given by author of Blueprint... to use material
Launches marketing
activities
Outreach
Companion to SP
22
Is your Strategic Plan Good Enough?
VISION - the difference the library
seeks to make in the lives of those it
serves
VALUES - the unchanging norms that
define how staff and customers behave
towards each other
equal.
23
Purpose
TABLE OF CONTENTS
EXECUTIVE SUMMARY
- Introduction
- Target Market
Description
- Current Market
Situation
Quick-start TIPS
1. Determine the purpose of plan & how
much detail you need
2. Share the work. Assemble a team. Assign
sections.
- Marketing
Tactics/Action Plan
- Implementation and
Controls
- Summary
- Appendixes
Source: Adapted from W.A. Cohen, The Marketing Plan, 2d ed. (New York: John Wiley,
1998); and P. Kotler, Marketing Management: Analysis, Planning and Control (Englewood
Cliffs, NJ: Prentice-Hall, 1984).
Step 4: Introduction:
Identify our product/service
Benefits of our products/services
24
Step 8: Promotional
Techniques
Marketing
Public Relations
Advertising
Brochures
Celebrity Endorsements
Contests
Direct Mail
Exhibits
Open Houses
Posters
Telemarketing
Trade Fairs
Videos
Anniversary Celebrations
Annual Reports
News
Newsletters
Public Service Announcements
Public Speaking
Signage
Talk Shows
25
GOOD PLAN
Marketing...its a
new game now!
Helps you begin with the end in mind
Serves as a blueprint to reach the
desired end, with each participants
contribution clearly delineated
WEB SITES
PROGRAMS
BOOKMOBILES
BRANDING
Book
Boat
Circulation
Bookboat
Books by Camel
26
Link:
http://jupiter.clarion.edu/~csrl/bib17.htm
Marketing Bibliography from Center for the Study of Rural Librarianship
Department of Library Science
Clarion University of Pennsylvania
Updated February 2003
Link:
http://library.clarion.edu/Bookmobile/03MarketingYourBookmobileService.pdf
Meadows, Jan. "Marketing Your Bookmobile Service." Bookmobile and Outreach
Services 2, no. 1 (1999): 2-6.
Link:
http://library.clarion.edu/Bookmobile/03ReachingTargetPopulations.pdf
Clark, Sarah. "Reaching Target Populations." Bookmobile and Outreach Services 6, no.
2 (2003): 17-20.
somersetcountypalibraries.org/ bookmobile1.htm
27
BOOKMOBILES
How Effective Are They in
MARKETING the Library?
WEB SITES
PROGRAMS
BOOKMOBILES
BRANDING
Effective Marketing?
Compare the cost per circulation
Branch on Wheels often LESS to operate than Branch
Vermont
Library
Total
Circulation
Total
Expenditures
for Circulation
Cost per
Circulation
Bookmobile
4,016
$23,750
$5.91
Grafton
Public
Library
4,556
$31,800
$6.98
Westford
Free
Library
5,025
$20,618
$4.10
SURVEY
QUESTIONNAIRE
INTERVIEW
28
Mobile Library
Kidmobile
Training Wheels
Reading Rover
Wonder Wagon
Storymobile
Mobile Learning Center or Resource Center
Olds-mobile
Cybermobile, Mobile Computer Lab or Cinemobile
InfoBUS
Peoples University on Wheels
29
30
Mobile Services: Effective Management for Effective Service (by Mary Seratt BHCL)
Presented by Mary Seratt at ALA 2006
Mobile Services
Effective Management for
Effective Service
Mary M. Seratt
Memphis Public Library and Information Center
Benjamin L. Hooks Central Library
3030 Poplar Avenue
Memphis, TN 38111
[email protected]
More Planning
Surveys
Focus Groups
Requests
Overt or implied
Output measures
Whats working well
What do you need to do more of
31
Daycares
Senior facilities
Social service agencies
Medical service agencies
Schools (more about this later)
32
Brass Tacks
Scheduling
Stops
Collection Development
33
Good Management is
Good Management
Participatory Management
Management
Positive attitude
Keep communication lines open
Demonstrate trust
Show patience
More on Managing
Believe in the service that you are offering
Understand its place in the library system
34
Staff Considerations
Responsibilities
Qualifications
Training
Supervision
Onsite
Ongoing
On the Record
Evaluation
Consistent and ongoing
Standards similar to other departments
Quality of service
Readers Advisory
Reference
Technology Assistance
Programming
Quality of collection
35
I said thered be more on this later...
About school visits
Pro
Bookmobiles can supplement school libraries
Parents cant bring kids to the librarylibrary- school stops
are easier
Love those circulation statistics!
Con
Frequently different budgeting entities
May actually undermine provision of good school
library/ media center services
Resources
Managing
Managing People At Work
Work, July 2006, editor Mike ClarkClark-Madison,
[email protected]
National Bookmobile Guidelines, 1999, 2004.
2004. John Philip
mailto:[email protected]
mailto:[email protected]
Community Analysis Report, updated 2002, Memphis/Shelby County
Public Library and Information Center
36
Q:
I have been asked by my director to estimate the life expectancy of our bookmobile. Does
anyone have any ideas on how to go about this? Thanks for your help.
A:
Life Expectancy of a Bookmobile If they are maintained properly, 25 years is not unheard of.
I have 2 that are nearing the 20-year mark and run very well.
A:
Of course it is really important to realize that if the bookmobile is going to last 20+ years, the
generator will need replaced once or twice (12K will cost about $10000 to replace) and there
will be increasing body and mechanical costs as well. After about 8 years, you'll need to
budget or have a fund to handle these repairs.
A:
A:
We have 8 trailers that serve as full-sized bookmobiles. They are towed by Ford 350 super
duty trucks. The oldest trailer in the group was built in 1957 and is now 46 years old. Our
youngest trailer was built in 1972 and is 31 years old. All trailer are equipped with furnace,
AC, 220 line. They are cabled to run one computer online with a wireless connection. They
are maintained regularly and have a inspection twice a year to make sure they comply with
the safety standards of the state. We have a mostly suburban district. We change trucks as
needed and rarely miss a day on the road. MA
A:
Below is a chart created by my husband Russ Topping, As most of you know, he was a
bookmobile consultant and truck expert (he died in Feb 2002). His chart shows all the types
of bookmobiles with estimated lifespan, maintenance costs, cost-effectiveness, price, type of
library service they are good for etc. The prices have not been updated recently, but the
RELATIVE prices are still useful.
I retyped this chart so I could send it as email without making it an enclosure -- which people often
can't open-- but you never know how the paragraphing etc. is going to translate in email so I hope it's
intelligible! -Carol Hole (wife of the late Russ Topping)
37
Chassis:
A bookmobile is made by putting a truck body on some type of standard truck chassis and
then adding shelves, A/C, generator, desks, etc. to make it into a library. The chassis you
start with largely determines the characteristics of the bookmobile. This chart lists the 10
most common types of chassis that are converted to bookmobiles: these types do not change
much over the years. If you don't recognize chassis types, any truck dealer can help you
determine what type your bookmobile is.
B.
Retail Prices:
Prices on this chart were last updated some years ago, but they are still a good guide to
estimating the RELATIVE cost of each type of bookmobile. (The same is true for Average Cost
per Book Carried.) To estimate current bookmobile prices, get a price from a library which
recently bought a bookmobile. Be sure you know exactly what type of chassis that
bookmobile was built on. Using that price to estimate relative prices of other types
should give you a good ballpark figure.
C.
Durability:
Durability of trucks varies widely depending on the purpose they are built for. Chassis' for
commercial use such as stepvans (UPS-type trucks), tractor trailers and city buses are built
for very long lifespans, because commercial trucking firms insist on it. For instance, some city
buses are built to go a million miles - but the price of that durability is high. Chassis built for
private citizens (such as motorhomes, RVs and vans) don't last long, but cost less. Small
commercial vehicles like step vans often combine excellent durability (some UPS trucks are 30
years old) with reasonable price.
38
MAXIMUM BOOK CAPACITY: 2,000
FLOOR HEIGHT FROM GROUND IN INCHES: 30"
ACCESSIBILITY: Medium (fairly low floor)
INTERIOR HEADROOM: Poor - 6ft. Air conditioners protrude from ceiling.
AVERAGE DURABILITY IN YEARS: 10 - 15
ESTIMATED PRICE: $35,000 - $40,000
AVERAGE MAINTENANCE COSTS: Medium
AVERAGE COST PER BOOK CARRIED: approx $20 if converted to bookmobile
GENERAL COST-EFFECTIVENESS: Good
SUITABILITY FOR GENERAL LIBRARY SERVICE: Fair
KINDS OF SERVICE THIS TYPE OF TRUCK IS BEST SUITED FOR:
Rural Bookmobile
Deposit collection delivery
Interlibrary delivery
Homebound delivery
3. CUTAWAY RV
(Recreational Vehicle). Created by cutting away a van body behind the driver's seat and
building a camper body on the back. Some RV firms convert these into bookmobiles.
OVERALL OUTSIDE LENGTH: 19 - 21 feet
INSIDE LENGTH AVAILABLE FOR LIBRARY USE: 15 - 17 feet
MAXIMUM BOOK CAPACITY: 2,000
FLOOR HEIGHT FROM GROUND IN INCHES: 30"
ACCESSIBILITY: Medium (fairly low floor)
INTERIOR HEADROOM: Poor - 6ft. Air conditioners protrude from ceiling.
AVERAGE DURABILITY IN YEARS: 8 - 10
ESTIMATED PRICE: $40,000 - $50,000
AVERAGE MAINTENANCE COSTS: Medium
AVERAGE COST PER BOOK CARRIED: approx $20 if converted to bookmobile
GENERAL COST-EFFECTIVENESS: Poor
SUITABILITY FOR GENERAL LIBRARY SERVICE: Fair
KINDS OF SERVICE THIS TYPE OF TRUCK IS BEST SUITED FOR:
Rural Bookmobile
Deposit collection delivery
Interlibrary delivery
Homebound delivery
4. MODULAR
(Cab separate from body.) Standard all-one-piece (no trailer) medium size commercial
highway truck with a wall between cab and body.
OVERALL OUTSIDE LENGTH: 26 - 40 feet
INSIDE LENGTH AVAILABLE FOR LIBRARY USE: 18 - 32 feet
MAXIMUM BOOK CAPACITY: 3,600 - 6,000
FLOOR HEIGHT FROM GROUND IN INCHES: 28" - 40"
ACCESSIBILITY: Good to Poor (depending on height of floor)
INTERIOR HEADROOM: Excellent - up to 8 feet
AVERAGE DURABILITY IN YEARS: 20+
ESTIMATED PRICE: $20,000 - $100,000
AVERAGE MAINTENANCE COSTS: Low
AVERAGE COST PER BOOK CARRIED: $16- $18
GENERAL COST-EFFECTIVENESS: Good
SUITABILITY FOR GENERAL LIBRARY SERVICE: Good
KINDS OF SERVICE THIS TYPE OF TRUCK IS BEST SUITED FOR:
Rural Bookmobile - especially for high-mileage service.
5. RV - MOTORHOME CONVERSION
39
Some manufacturers of Motor homes (RVs) also convert their RV chassis and body into
bookmobiles.
OVERALL OUTSIDE LENGTH: 30 - 35 feet
INSIDE LENGTH AVAILABLE FOR LIBRARY USE: 25 - 30 feet
MAXIMUM BOOK CAPACITY: 3,000
FLOOR HEIGHT FROM GROUND IN INCHES: 32" - 36"
ACCESSIBILITY: Medium. Steps often flimsy, wobbly and steep.
INTERIOR HEADROOM: Poor - 6ft. Air conditioners protrude from ceiling.
AVERAGE DURABILITY IN YEARS: 8 - 10
ESTIMATED PRICE: $65,000 - $75,000
AVERAGE MAINTENANCE COSTS: High
AVERAGE COST PER BOOK CARRIED: $22 - $25
GENERAL COST-EFFECTIVENESS: Poor
SUITABILITY FOR GENERAL LIBRARY SERVICE: Poor
KINDS OF SERVICE THIS TYPE OF TRUCK IS BEST SUITED FOR:
Learning Vehicle (program where patrons will sit, not stand up)
Bookmobile
6. TRANSIT STYLE BUS CHASSIS
(Flat front type, like city bus). Some schoolbus firms also convert their standard chassis and
body into bookmobiles.
OVERALL OUTSIDE LENGTH: 28 - 40 feet
INSIDE LENGTH AVAILABLE FOR LIBRARY USE: 20 - 32 feet
MAXIMUM BOOK CAPACITY: 2,500 - 3,500
FLOOR HEIGHT FROM GROUND IN INCHES: 36" - 45"
ACCESSIBILITY: Poor. High floor, several steep steps
INTERIOR HEADROOM: Poor - 6ft. Air conditioners protrude from ceiling.
AVERAGE DURABILITY IN YEARS: 15 - 20
ESTIMATED PRICE: $70,000 - $150,000
AVERAGE MAINTENANCE COSTS: Medium
AVERAGE COST PER BOOK CARRIED: $28 - $43
GENERAL COST-EFFECTIVENESS: Poor
SUITABILITY FOR GENERAL LIBRARY SERVICE: Poor
KINDS OF SERVICE THIS TYPE OF TRUCK IS BEST SUITED FOR:
Learning Vehicle (program where patrons will sit, not stand up)
Bookmobile
7. SCHOOLBUS "cowl nose"
(Hood protrudes). Some schoolbus firms also convert their standard chassis and body into
bookmobiles.
OVERALL OUTSIDE LENGTH: 28 - 40 feet
INSIDE LENGTH AVAILABLE FOR LIBRARY USE: 22 - 34 feet
MAXIMUM BOOK CAPACITY: 3,000 - 4,000
FLOOR HEIGHT FROM GROUND IN INCHES: 40" - 45"
ACCESSIBILITY: Poor. High floor, several steep steps
INTERIOR HEADROOM: Poor - 6ft. Air conditioners protrude from ceiling.
AVERAGE DURABILITY IN YEARS: 15 - 20
ESTIMATED PRICE: $75,000 - $90,000
AVERAGE MAINTENANCE COSTS: Low (long nose makes access easier for mechanics, which
lowers labor costs.)
AVERAGE COST PER BOOK CARRIED: $21 - $25
GENERAL COST-EFFECTIVENESS: Medium
SUITABILITY FOR GENERAL LIBRARY SERVICE: Poor
KINDS OF SERVICE THIS TYPE OF TRUCK IS BEST SUITED FOR:
Learning Vehicle (program where patrons will sit, not stand up)
Handbook for Mobile Services Staff
40
Bookmobile
8. STEPVAN
"UPS" type truck with aluminum body on commercial chassis. Usually used for delivery.
Several firms build bookmobiles on these chassis.
OVERALL OUTSIDE LENGTH: 19 - 31 feet
INSIDE LENGTH AVAILABLE FOR LIBRARY USE: 16 - 30 feet
MAXIMUM BOOK CAPACITY: 2,000 - 4,000
FLOOR HEIGHT FROM GROUND IN INCHES: 26" - 36" (24" with air bags to lower the rear axle)
ACCESSIBILITY: Excellent to medium
INTERIOR HEADROOM: Medium to Good. 6 feet to 7 feet 1". No protrusions from ceiling.
AVERAGE DURABILITY IN YEARS: 20+
ESTIMATED PRICE: $40,000 - $60,000
AVERAGE MAINTENANCE COSTS: Low
AVERAGE COST PER BOOK CARRIED: $15 - $20
GENERAL COST-EFFECTIVENESS: Excellent
SUITABILITY FOR GENERAL LIBRARY SERVICE: Excellent
KINDS OF SERVICE THIS TYPE OF TRUCK IS BEST SUITED FOR:
Bookmobile - all types: rural, urban, suburban, elderly, children.
Deposit collection delivery
Interlibrary delivery
Homebound Delivery
Programming
Learning Vehicle (literacy-mobile, cybermobile, etc.)
9. TRANSIT BUS
(Like city bus). No bookmobile firm is currently using this chassis but they are available.
OVERALL OUTSIDE LENGTH: 30 - 45 feet
INSIDE LENGTH AVAILABLE FOR LIBRARY USE: 26 - 36 feet
MAXIMUM BOOK CAPACITY: 5,000 to 7,000
FLOOR HEIGHT FROM GROUND IN INCHES: 24" - 32" (can be much lower if handicappedaccessible bus chassis is used, but they are very expensive).
ACCESSIBILITY: Excellent to medium (depending on floor height)
INTERIOR HEADROOM: Medium : 6 feet 6 inches - 7 feet
AVERAGE DURABILITY IN YEARS: 20+
ESTIMATED PRICE: $120,000 - $140,000
AVERAGE MAINTENANCE COSTS: Low
AVERAGE COST PER BOOK CARRIED: $20 - $24
GENERAL COST-EFFECTIVENESS: Good
SUITABILITY FOR GENERAL LIBRARY SERVICE: Good
KINDS OF SERVICE THIS TYPE OF TRUCK IS BEST SUITED FOR:
Bookmobile - all types: rural, urban, suburban, elderly, children.
Programming
Learning Vehicle
10. TRACTOR-TRAILER
Bookmobilers usually use a lightweight trailer and tractor to make the type of small tractortrailer that truckers call a "hotshot" -- but some libraries do use standard highway semis. Size
of tractor depends on length of trailer, from 1-ton pickup to a semi tractor. With careful
choice of tractor and use of aluminum trailer, it is possible to keep a "hotshot's" GVWR (Gross
Vehicle Weight Rating) below 26,001 lbs. so that the driver is not required to have a
commercial drivers license.
OVERALL OUTSIDE LENGTH: 38 - 65 feet.
INSIDE LENGTH AVAILABLE FOR LIBRARY USE: 30 - 53 feet
MAXIMUM BOOK CAPACITY: 6,000 - 10,500
Handbook for Mobile Services Staff
41
FLOOR HEIGHT FROM GROUND IN INCHES: 12" - 40" (Can have lowest floor of any type - down
to 6".)
ACCESSIBILITY: Excellent to poor, depending on trailer floor height.
INTERIOR HEADROOM: 8+ feet
AVERAGE DURABILITY IN YEARS: 30+ (trailer). Can replace tractor separately after 10-15 years.
ESTIMATED PRICE: $89,000 - $150,000
AVERAGE MAINTENANCE COSTS: Low
AVERAGE COST PER BOOK CARRIED: $13 - $14 (most books carried for the price of the vehicle,
of any type.)
GENERAL COST-EFFECTIVENESS: Excellent
SUITABILITY FOR GENERAL LIBRARY SERVICE: Excellent
KINDS OF SERVICE THIS TYPE OF TRUCK IS BEST SUITED FOR:
Bookmobile - all types: rural, urban, suburban, elderly, children.
Programming
Learning Vehicle
Exhibits And displays
Q:
I would like some current examples of cooperative bookmobile services across counties,
across states or between public libraries and schools that can be included in a paper. Can
anyone help me with this?
The above information is very out of date. One or more volunteers is needed to update
and present the available models information.
42
Staff
Q1.
Q2.
__________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
____________________________________________
Q3.
Q4.
What are the minimum qualifications for the jobs on the Bookmobile?
______________________________________________
______________________________________________
______________________________________________
Q5.
Q6.
Q7.
How often does this person ride the Bookmobile to deliver service?
_____________________________________________________________________________
_____________________________________________________________________________
_______________________________________________________________________
Activity
Driving
Scheduling stops
Arranging for repairs/maintenance
Handbook for Mobile Services Staff
Staff Title
43
Patron registration
Circulation
Shelving
Reference work
Collection development
Selection/Acquisitions
Weeding
Budgeting
Reviewing gift materials
Personnel work
Scheduling employees?
Hiring/Firing?
Miscellaneous
Monthly reports
Special programming?
Outreach activities?
Grant writing?
Stops
Q9.
What criteria do you use to establish a new bookmobile stop?
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
____________________________________________________________
Q10.
_____________________________________________________________________________
_____________________________________________________________________________
_______________________________________________________________________
Q11.
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________
Q12.
44
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________
Homebound Services
Q13. Do you provide homebound services?
a. Yes
b. No
Q14.
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________
Q15.
Visiting
Q16.
45
http://www.tornadoproject.com/
They also have a great line of tornado videos that are very popular in library collections. They can be
obtained through the normal ordering channels but for the uncut versions and their accompanying booklets
you have to order them through the Tornado Project.
I hope this information is enough to give you a start on your own preparedness plan.
Additional pointers on accessing the website:
The web site has quite an extended discussion of what can go wrong when running and links to a couple of
articles now as well - those are new additions since last I looked. The bad thing with the site is that it uses
frames so I could not provide a link right to the safety info. You have to use the menu on the left and click
on "tornado safety" and then go down that page to "schools" and in that discussion click on the linked
phrase "you can't know what you might be driving into". In the next paragraph down is a linked phrase "his
story here" with a tale of someone who tried running.
46
47
The following handouts represent practical tools now being used by outreach
staff in various libraries. If you have a sample form, flier, guideline, job
description, or policy to contribute, please contact ALAs Office for Literacy and
Outreach Services at [email protected].
We hope to grow and organize this collection of tools into a useful handbook for
outreach staff. Please contribute.
48
New Vehicle Announcement: Sample News Release (by Jennifer Wiseman KCLS)
Date:
Release Contact:
Subject:
When:
Location:
What:
The King County Library Systems new ABC Express On the Road to Reading
service is helping provide an opportunity for toddlers and preschoolers to
develop essential skills necessary for future school success. This library on
wheels offers a wide variety of books, music and movies for children from
birth to age 5. Once a month, children and their childcare providers
throughout KCLS service area can climb aboard this colorful, 26-foot van for
one-on-one assistance selecting their own library materials!
Join us as we unveil our newest service, the ABC Express, at the Learning
Land Childcare Center on Wednesday, February 18, 10am. Following the
ribbon cutting ceremony, children will be allowed to hop on board the ABC
Express to access a wide variety of materials.
The ABC Express was created in direct response to an identified community
need. In a survey of childcare providers regarding library services available
to them and the children in their care, forty-seven percent said they were
unable to use libraries and access childrens books because of transportation
issues. This free service will provide this access for 50 low-income, federally
funded childcare facilities and more than 2,700 children located at least four
blocks from a KCLS community library.
For more information about the King County Library System, please visit our Web site at www.kcls.org.
960 Newport Way NW, Issaquah, Washington 98027
Reasonable accommodation for individuals with disabilities is available; please contact the library prior to the event if you require accommodation.
49
50
51
TRUCK
___WATER LEVEL
___OIL LEVEL
___FUEL LEVEL
GENERATOR
___WATER LEVEL
___OIL LEVEL
___FUEL LEVEL
START ENGINE
___ABNORMAL NOISE
___AMMETER CHARGE RATE
___OIL PRESSURE
___TEMPERATURE
___ABNORMAL NOISE
___AMMETER CHARGE RATE
___OIL PRESSURE
___TEMPERATURE
WALK AROUND
___TIRE PRESSURE/CONDITION
___BODY DENTS/SCRAPES
___LIGHTS AND REFLECTORS
___TURN SIGNALS
___COMPARTMENT DOORS LOCKED
DRIVERS SEAT
___CLUTCH CLEARANCE
___HORN
___WINDSHIELD WIPERS
___ACCELERATOR PEDAL/BRAKE PEDAL
___MIRRORS ADJUSTED
___SEAT ADJUSTED
___PARKING BRAKE
___BACKUP WARNING
___BLEED AIR VALVE ON ELF
INTERIOR OF BUS
________________________________________
DRIVER
_________________________
DATE
DRIVERS COMMENTS:
52
DATE_________________________
MILEAGE_________________________
COMPANY___________________________________________________________
MECHANIC__________________________________________________________
53
54
SCHOOL HOLIDAYS______________________________________________
_________________________________________________________________
_________________________________________________________________
MEANS OF NOTIFICATION OF SCHOOL IN AN EMERGENCY_____________
____________________________________________________________________
DOES YOUR SCHOOL HAVE PHYSICALLY DISABLED STUDENTS
(WHEELCHAIR LIFT REQUIRES 8 OF CLEARANCE)____________
IS THERE ANY OTHER PERTINENT INFORMATION YOU CAN PROVIDE TO
HELP US SERVE YOU BETTER___________________________________
_______________________________________________________________
_______________________________________________________________
Also, please call us at 330-674-5972 ext. 212 with names and grades of teachers wishing
classroom crates (25 items on requested grade level).
If you need more library card applications, please contact us at the above number.
55
56
Also, please call us at 330-674-5972 ext. 212 with names and grades of teachers wishing
classroom crates (25 items on requested grade level).
If you need more library card applications, please contact us at the above number.
57
58
ADDRESS
PHONE # (OPTIONAL)
59
MILEAGE
Start Engine
Walk Around
Drivers Seat
Body Section
HOUR METER
OIL ADDED
Truck
Generator
FUEL ADDED
Main Auxiliary
Truck
Generator
__ Water Level
___ Water level
__ Oil Level
___ Oil Level
__ Fuel Level
___ Fuel Level
__ Abnormal noise
___ Abnormal Noise
__ Ammeter-charge rate
___ Ammeter-charge rate
__ Oil pressure
___ Oil pressure
__ Temperature
___ Temperature
__ Tire pressure/condition
Exhaust Damage Y or N
__ Body dents/scrapes
Aid Lift functional Yor N
__ Lights and reflectors
__ Tire Pressure Good
__ Turn Signals
__ Tire Wear
__ Compartment doors locked
__ Clutch clearance
__ Seat belts functional
__ Horn
__ Wheelchair restraints
__ Windshield wipers
__ Washer Fluid level
__ Glass
__ Mirrors adjusted
__ Seat adjusted
__ Foot brake, pedal height
__ Parking brake
__ Air conditioning/heat working?
__ Side doors secured and sealed?
__ Loose books/equipment secured?
__ Auxiliary steps raised?
___________________________________ ___________
Drivers signature
date
Drivers Comments: _______________________________________________________
___________________________________ __________________
Supervisors signature
date
Handbook for Mobile Services Staff
60
PRESS RELEASE
DATE: February 6, 2006
FOR MORE INFORMATION, CONTACT: Jeremy Weissend at the Main Library, (tel:) 734-1068
61
2nd and 4th Wednesday
Feb. 8, 22, Mar. 8, 22, Apr. 12, 26
9:00-9:30
Vinemont Elementary Community Stop
3:00-4:00
Vinemont Elementary
________________________________________________________________________
The Cullman County Public Library System (CCPLS) is a single-county public library
serving 80,000 persons in North-central Alabama through a Main Library, 5 branches,
and bookmobile and outreach services. Affiliated with the Alabama Public Library
Service, CCPLS is the information and cultural services department of the Cullman
County Commission and is a member of the Southeastern Library Network and the
Mountain Lakes Library Cooperative. For more information about CCPLS, check out
www.ccpls.com on the world wide web.
62
63
MONTH ______________________
YEAR ______________________
DATE
FUEL
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
OIL
STOPS
NOTES:
64
Name
Stop
Subject
Author
65
Guidelines are ranked by priority. All stops need to serve Anaheim residents
inside the boundaries of Anaheim. The only exception is for contracted services.
1. Stops will be placed in high density, low-income neighborhoods with limited
access to libraries. Preference is given to Community Development Block
Grant areas and neighborhoods with Family Resource Centers.
2. Stops need to at least one mile from any library facility. Preference will be
given to parts of the City that have fewer stops to ensure equitable distribution
through out Anaheim.
3. Once neighborhoods are adequately served, stops will be established in
support of public schools and programs including the Anaheim Achieves and
Head Start programs. Preference will be given to Community Development
Block Grant areas.
4. Stops serving seniors in clustered housing and private day care facilities will
be considered.
5. Stops in neighborhoods and near schools not meeting the criteria above will
be considered when higher priority needs are met.
6. Stops may be contracted on a time available basis with private agencies,
schools and neighborhoods outside of Anaheim. Annual cost of a stop in
Fiscal Year 2000/01 was $16,000.
kah/bkm/stops/guidelines/5-01
66
67
Suggestions for Ribbon Cuttings for New Bookmobile (by Helga Spotts CCPL)
We had an open house about a month after we received our two new vehicles.
We parked on the sidewalk outside the Main Library for an afternoon and then
had a ribbon cutting ceremony by our board of trustees.
Although this isn't related to an introduction, my husband gave me the idea of
having a tailgate party at either our major stops or stops that we wanted more
attention at. I haven't implemented this yet--seems like there's always an
emergency or some sort of chaos going on here. Anyway, when I talked to PR
about the tailgating idea, they said that we would have to have it catered (!) to
avoid any liability. (Probably hot dogs, buns, condiments and soda or punch)
This actually makes more sense since I don't think the administration would want
us carting around a mini grill or something like that.
Also had an idea to have our children's bookmobile parked outside the main
library on a Saturday that OSU is on TV and then we could have the screen in
our meeting room project the game and people could see the bookmobile their
children use and then go in and catch the game or pick up some refreshments.
This idea I'll shelve for a while--we actually made it to a lot of schools this year on
parent-teacher night and passed out card applications, made a presentation, and
also handed out schedules and card wallets from Janway.
Helga Spotts
Bookmobile Supervisor
Clark County Public Library
Springfield, Ohio
[email protected] <mailto:[email protected]>
68
69
Author
Artemis Fowl
A-Z Mysteries
Bartimaeus Trilogy
Colfer
Roy
Stroud
Various
Authors
Warner
Pilkey
Nimmo
Gregory
Blues Clues
Boxcar Children
Captain Underpants
Charlie Bone
Cheetah Girls
Chicken Soup for the
Soul
Chronicles of Narnia
Cirque du Freak
Dear America
Eragon
Fairly Odd Parents
Flat Stanley
Ghostville Elementary
Hank Zipper
Hannah Montana
Hardy Boys
Harry Potter
Indian in the
Cupboard
Junie B. Jones
Lord of the Rings
Magic School Bus
Magic Tree House
Mary Kate and Ashley
Mostly Ghostly
My Weird School
Nate the Great
Pets-to-the-Rescue
Pokemon
Princess Diaries
Ricky Ricotta
Rowan Hood
Saga of Darren Shan
Series of Unfortunate
Events
Sisterhood of the
Traveling Pants
Song of the Lioness
Spiderwick
Canfield
Lewis
Shan
Various
Authors
Paolini
Various
Authors
Brown
Jones
Winkler
Various
Authors
Dixon
Rowling
Reid-Banks
Park
Tolkien
Various
Authors
Osbourne
Various
Authors
Stein
Gutman
Sharmat
Clements
Various
Authors
Cabot
Pilkey
Springer
Shan
Snicket
Brashares
Pierce
Diterliz
# of
Requests
Call #
Last
Request
JC
JR
JS
1
1
2
10/3/2006
6/7/2006
10/12/2006
n/a
n/a
JP
JN
JG
1
1
5
1
4
2/7/2007
8/28/2006
1/26/2007
5/12/2006
1/24/2007
158.12
JL
YA S
5
1
4
1/4/2007
11/16/2006
10/23/2006
n/a
JP
1
4
8/4/2006
1/24/2007
JF
JB
JD
JW
3
2
2
1
1/25/2007
5/19/2006
2/7/2007
9/20/2006
JH
JD
JR
5
2
3
1/25/2007
11/14/2006
JB
JP
YA T
1
1
4
1/10/2007
6/14/2006
1/18/2007
Various
JO
1
5
1/5/2007
JO
JS
JG
JS
J E Cle
1
1
1
1
1
5/16/2006
1/26/2007
5/16/2006
6/14/2006
1/29/2007
JP
YA C
JP
n/a
YA S
1
1
2
1
1
1/9/2007
4/11/2006
11/17/2006
8/28/2006
6/5/2006
JS
2/7/2007
JB
JFP
JFT
1
2
3
6/15/2006
8/28/2006
1/11/2007
70
Spongebob
Stories to Solve
Super Diaper Baby
That's So Raven
School Story, The
(Landry News)
Totally Haunted Kids
Unicorn Chronicles
Wayside School
Where's Waldo
You Be The Jury
Various
Authors
George
Pilkey
Various
Authors
Clements
Nash
Coville
Sachar
Handford
Miller
JS
n/a
JP
4
1
3
1/25/2007
8/11/2006
1/25/2007
JR
11/9/2006
JC
JN
JC
JS
JF
HANDFORD
JM
2
1
1
3
11/20/2006
4/6/2006
8/3/2006
11/3/2006
3
3
1/23/2007
1/10/2007
71
72
73
Hot Topics (as suggested by ALA New Orleans bookmobile session attendees)
Staffing the mobile unit:
Techniques for motivating bookmobile staff to maintain energy and quality services
Training outreach staff
Buying a New Vehicle Whats out there?
Using a Consultant Budgeting issues
Maintenance Preventative and Otherwise
Technology in a mobile environment
Mobile success stories Whats working out there?!
Variety in bookmobile services
Preschool services
Mobile Marketing Names, looks, media ideas
Justifying Library Services Cost per circ Bookmobile versus Branch
And More....
Legal and safety issues specific to bookmobiles, i.e. people falling off the vehicle, photographing
incidents or accidents, heat related issues, how to handle drivers who have a string of small
accidentsI have heard so many conflicting ideas about how to handle situations like these. It
seems that each library, their attorneys, and sometimes risk managers have such contrary
positions. Would it be possible to bring in a speaker who could address these issues?
74
75
Whos Who?
Speakers for General Session and Practical Workshops
Taking the Public Library to the People
Andrew Venable, Director, Cleveland Public Library, Cleveland, OH
[email protected]
Andrew A. Venable, Jr. has been Director for Cleveland Public Library, The Peoples University, since
June 4, 1999. Prior to his current position, Andrew was Deputy Director for Cleveland Public Library;
Deputy Director for the District of Columbia Public Library (Washington, DC); Regional Director of Library
Services for the Indiana Vocational Technical College Northwest Region (Gary, IN); Director for the Gary
Public Library; Director for the East Cleveland Public Library; and, served Cleveland Public Library as
Assistant Director of Personnel, Business Manager & Clerk-Treasurer, and Head of Branches/Outreach
Services.
He received the MLS degree in 1978 from Case Western Reserve University, the BS degree in Business
Administration from Virginia State University in 1968, and completed the Program for Senior Executives in
State and Local Government at Harvard Universitys John F. Kennedy School of Government in 2001.
Andrew is an active member of the American Library Association, Urban Libraries Council, Ohio Library
Council, and Cleveland Area Member Library System. He was elected an ALA Councilor-at-Large for three
years on May 5, 1999. Andrew has served as a Trustee for CAMLS, INCOLSA and Indiana Adult Literacy
Coalition; Chair for ALAs 1999 Herbert & Virginia White Award Committee, 1999 Nominating Committee,
and 1997 Lippincott Award Committee. Andrew is very proud to have been named Librarian of the Year for
2001 by The Ohio Library Council.
Locally, Andrew is a member of The City Club of Cleveland; United Way Services Leadership Circle;
Friends of Cleveland Public Library; Cleveland Municipal School District Standards Leadership Committee;
Trustee for University Circle, Inc.; WVIZ/PBS ideastream; Retired and Senior Volunteer Program of Greater
Cleveland, Inc. (RSVP); and Cleveland Council on World Affairs.
76
Innovative Mobile Library Services: What, when, where, why, how, and who
cares?
Mary Seratt, Senior Manager, Memphis Public Library, Memphis, TN
Member, OLOS Subcommittee on Bookmobiles
Mary Seratt, Youth Services Coordinator and Senior Manager for Memphis Public Library and Information
Center, began her career in teaching, working for the State of Tennessee and later Shelby County schools. At
the University of Memphis, she taught classes in early childhood education curriculum development and
directed the College of Educations Lipman Early Childhood School and Research Institute. While there, she
participated in developing Training Wheels a unique mobile service to day care centers which made its
debut in 1995. She has since helped develop and design MPLs InfoBus, another non-traditional mobile
service. She has implemented other brick and mortar based services, such as Paws for Reading, with the
Reading Education Assistance Dogs, and Read to Erase Your Fines, with the Foster Grandparent Program
of Porter Leath, but her heart remains on the road. She is a Fulbright Senior Specialist, and has conducted
workshops on developmentally appropriate practice, early literacy, and dialogic reading in Ladakh, India in
the western Himalayas.
77
Mary Anne Marjamaa has worked for the St Louis Country Library (SLCL) since 1991. Her first job in the
library was as a library assistant on a bookmobile. In 1998 she finished her MLS degree from the University
of Missouri and became the manager of the department. She selects, recommends and purchases materials
for all the bookmobiles in department. SLCL has the largest fleet of bookmobiles in the country, with 6 fullsized units and 4 vans, and serves a very diverse population from preschools to seniors.
78
79
ADDITIONAL INFORMATION
Full handbook in electronic format may be found at: http://ala.org/ala/olos
For questions on this document or other resources on bookmobiles, contact:
[email protected]
80
Outreach Manual
Information for Training
Explanation of Policies and Procedures
81
Table of Contents
Weld Library District Mission Statement
Weld Library District Vision Statement
OUTREACH/BOOKMOBILE
Roles and Services
EMERGENCY PROCEDURES BOOKMOBILE
Emergency Numbers
Staff Illness
Adverse Weather
Automobile Accidents
Fire
Tornado
Vandalism/Theft
Vehicle Breakdown
Incident Report
Opening Procedures
Closing Procedures
Satellite Procedures
Emergency Satellite Procedures
PC Reliance Procedures
Bookmobile Procedures
Bookmobile Shelving Instructions
Guidelines for Bookmobile Collection
Guidelines for Bookmobile Stops
Bookmobile Timeline
WELD LIBRARY DISTRICT
Weld Library District General Policies
American Library Association Code of Ethics
Library Bill of Rights
Confidentiality Statement
Confidentiality of Library Records
Freedom to Read
Freedom to View
Borrowing Privileges
Challenged Materials
Circulation Policies
Colorado Library Card
Courier Service
Displays and Exhibits/Guidelines
Disposal of Books and Non-Print Materials
Dress Code
Elements of Optimal Customer Sensitivity
EMERGENCY PROCEDURES-CENTENNIAL PARK
Emergency Closing Procedures
Computer Problem Procedures
Bomb Threat
Handbook for Mobile Services Staff
4
5
6
7
7
7
7
7
8
8
8
9
10
11
12
13
14
15-16
17
18-19
20
21
22
22-23
24
25
25
26-28
29
30
31
32
33
34
35
36
37
38
39
39
39
82
Chemical Spill
Emergency Exit Doors
Fire/Smoke/Fire Alarm Procedures
Flood
Hostage
Shooting
Tornado/Severe Weather
Winter Storm Warning
Facility Maintenance Phone Numbers
Fees
Gift and Donation Policy
Internet Use Public Access
Internet Use Guidelines
Meeting Room Procedures
Patron Rights and Responsibilities
Public Information Policy
Reference Question/Directional Question
Sample Situations
Telephone Procedures
FORMS BOOKMOBILE
School Presentation
Check List
School Letter
Teacher Sheet
School Bookmobile Schedule
Poster
Registration Card
Time-Off Request
39
40
40
40
41
41
41
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
83
Mission Statement
To provide free access to information, materials, and services to all residents of the
District to stimulate ideas, advance knowledge, and enhance the quality of life.
84
A Vision
Our Patrons:
Are treated with dignity, respect, and consideration.
Receive an exceptional level of customer service from the moment they walk in
the door until they leave.
Select from a diverse variety of library materials that reflect the communities
interests and values.
Have access to up-to-date technology and receive assistance in using that
technology.
Can take advantage of learning opportunities to increase their skill and knowledge
of technology.
Enjoy a variety of quality programming for all ages.
Have a positive library experience every time they visit one of our facilities.
Our Facilities and Equipment:
Are modern, clean, and well maintained.
Are open and available to all people regardless of age, gender, sexual orientation,
or physical limitations.
Our Staff:
Is enthusiastic about libraries, reading, and literacy.
Is knowledgeable in their areas of expertise.
Insists on going the extra mile to meet the needs of the customer.
Continually looks for ways to provide better service to customers.
Seeks solutions to problems in a positive, productive manner.
Works as a team to provide an exceptional level of service to the customer.
Is comfortable with technology and able to confidently assist customers with
computer technology.
Continues to learn and grow professionally as they take advantage of classes,
workshops, and seminars offered by the Weld Library District, State/National
Library Associations, and other agencies.
Is proud to be employed by the Weld Library District
Our Community:
Benefits from the cooperative ventures developed by the Weld Library District
and other local agencies, which support reading, education, and literacy.
Enjoys the talents and abilities of Weld Library staff that represent the Library
District at a variety of community-related activities.
Is aware and appreciates the programs and services offered by the Weld Library
District.
Supports the Weld Library District through the Weld Library District Foundation.
Feels enriched by the presence of the Weld Library District in their community.
85
86
Emergency Procedures
Weld Library District Bookmobile
Emergency Numbers
Bookmobile Department
Bookmobile Manager Rita Kadavy
New Bookmobile Cell
Old Bookmobile Cell
Emergency
First Class Auto
Road Information
Weather
Weld Library District
Director - Janine Reid
970-506-8640
970-352-2120 (home)
970-396-0384 (cell)
970-302-8684
970-381-0351
911
970-330-9038
970-356-7420
970-352-8080
970-506-8550
970-506-8563
STAFF ILLNESS
Rita Kadavy (Bookmobile Manager) home 970-352-2120 or cell 970-396-0384
If a staff person is ill for the day, please call Rita and let her know so that she can get a
replacement librarian. Please call before 6:30 a.m. if possible. If a staff person gets ill
during the day, send the person home. Please contact the Bookmobile Manager if
additional help is needed.
ADVERSE WEATHER
It is up to the driver to decide whether or not to cancel stops due to snow, ice, or other
driving conditions. Listen to the radio and weather radio for updates. Always take the
safety of the driver and passengers into consideration.
If the driver decides to cancel stops:
1) Call the Bookmobile Department (970-506-8640) to report the cancellation. Ask the
Bookmobile Manager to notify all public service desks, so customers that inquire can be
updated as to the status of the Bookmobile stop.
2) Contact the Bookmobile stops to let them know that the stops have been cancelled due
to weather conditions.
3) Drive safely and carefully back to the library. Let the Bookmobile Manager know
what stops have been cancelled so that it can be recorded for statistical purposes.
AUTOMOBILE ACCIDENTS
Treat an auto accident just like you would in your own vehicle. Be sure to get the other
drivers name, vehicle registration, and insurance information. Our insurance card is kept
in the overhead compartment in a folder above the driver seat.
If anyone is injured, call 911. Report this information to the Bookmobile Manager. If
stops need to be cancelled, follow the procedure above under Adverse Weather.
Handbook for Mobile Services Staff
87
FIRE
Get patrons off the vehicle immediately. Fire extinguishers are located in the front of the
vehicle. If possible, use the extinguisher to put out the fire. If this isnt possible, get off
the vehicle, and use a phone to call 911.
TORNADO
In the event of a tornado, do not remain in the vehicle. If there is time, lock the vehicle.
Seek shelter in a nearby building or house. If there is no shelter around, get into a ditch
or under the vehicle.
VANDALISM/THEFT
Greeley Police Department
970-353-6123
Weld County Sheriff
970-635-4015
In a case of vandalism or theft, call the police.
When in doubt, call 911. They will dispatch the proper authorities.
If there is doubt about whether or not to report an incident to the police, call the
Bookmobile Manager or the District Director and have them make the judgment.
VEHICLE BREAKDOWN
First Class (970-330-9038)
If the vehicle breaks down for any reason, call First Class. They will decide whether or
not the vehicle needs to be towed immediately or if a maintenance person will be sent
out.
If Bookmobile stops need to be cancelled, please follow the Adverse Weather
procedure.
If the vehicle is alongside a road or blocking traffic and cant be moved, it should be
towed. A staff member or the maintenance personnel will give staff a ride back to the
library.
As in all cases use your best judgment when dealing with emergency situations.
88
Branch Library
Centennial Park Library Lincoln Park Library
Carbon
Valley Library Bookmobile Services
1939-61st Ave.
2227 23rd Ave.
919 7th St. Suite A 320
Maple St. #B
2227 23rd. Ave.
Greeley, CO
Greeley, CO
Greeley, CO
Frederick, CO
Greeley, CO
80634-7940
80634-6632
80631-3909
80530-7003
80634-6632
970-506-8500
970-506-8600
970-506-8460
303-833-3510
970-506-8640
INCIDENT REPORT
________________________
Library Branch
___________________________________________
Person Reporting
___________________________________________
Date & Time of Incident
Section I
Describe incident
Section II
Names, addresses of individuals involved
Section III
Exact Location
89
Time
Name of responding
officer_________________________________________________________________
Signature of person making this
report_______________________________________________________
(For specific policies, see the Weld Library District Personnel Manual)
Weld Library District Bookmobile
90
Opening Procedures
Security System Procedure Centennial Park
Enter the building through the Employee Lounge Door entrance or through garage door
area.
TO DISARM THE SYSTEM
If the system is activated, the red ALARMED button will be lit.
You have 30 seconds to disarm the system.
Enter the Code Number XXXX
If there is an error in your number, re-enter the number.
The alarm light will go off. The ready light does not have to come on.
If you need to call 1st Security, the number is: 1-800-443-8865
1st Security will ask for a verbal code which is WLD01. The 0 is Zero.
If you forget the number is it on the District Phone number list posted on the Bulletin
Board. The code is at the bottom of the page of the middle column.
Check at the circulation front desk on the Bookmobile shelf to gather all books that are
being returned to the Bookmobile Department.
Check the messages on the phone to make sure that we receive messages that may affect
our schedule for the day.
91
92
Closing Procedures
The last person out of the building sets the building alarm.
TO ARM THE SYSTEM
The READY Light has to be lit to activate the system.
If the light is not on
Use the <> buttons to scroll the zones to identify the open door(s). Close any open doors.
If the open door is the roof hatch. Leave a note on the alarm saying Roof Hatch and do
not activate the alarm.
When the READY light is on. Press and hold the AWAY button. Keypad will beep
when the system is activated. It takes 3 seconds.
There is a two-minute delay from the time the system is armed to allow time to exit.
When you leave the building, the tone will go for a while.
EMERGENCY BUTTONS PRESS BOTH BUTTONS FOR THREE SECONDS, the
Fire Department and Police Departments will be called.
Remember that NO staff person should leave or enter the building alone after dark. It is
also best that staff is never alone in the building with the exception of custodial personnel
who should be sure all outside doors are securely locked.
93
94
PC Reliance
Check-in and/or Check-out
Choose File-Upload to Server Click yes to continue with the upload process.
In most cases, the check-in laptop files should be uploaded first.
The Data Transfer Progress dialog box will appear.
If the upload was successful, it should display 0 errors when finished.
If upload was not successful, it will display # of errors. Tech Support should be called
for assistance.
Once you have uploaded the transactions from each laptop to the server, you must
process the transactions. You can process transactions from any terminal.
From the Horizon side menu, click on Circulation-Off-line Circulation Control MenuOff-line Circ.
Upload Utility.
Highlight Reliance-enter and Process-enter.
A screen will appear with the number of processed check-ins and check-outs and the
transaction numbers of exceptions. A note should be made of the exception transaction
numbers.
To view the exception list, click on Off-line Circ Exception Report, enter the date and
transaction numbers you wish to print. Once the report has come up, it can be sorted and
printed.
If the upload process was successful (with no errors), click Yes. The files will be cleared.
If the upload process was unsuccessful (with errors), click No. The files will not be
cleared.
If a problem should arise, call Tech Support at 506-8576
Once the laptop files have been uploaded, processed, and files cleared, the laptops can be
shutdown and stored.
95
Outreach Procedures
Outreach/Bookmobile Holds
The Outreach staff can place an item on Bookmobile Hold when a patron requests
items on specific subjects. These items are pulled from either the Bookmobile or
Centennial Park shelves. Items from other libraries should be placed on hold for a
specific patron. Once you have the items in hand, the status of the items must be changed
from Checked in to Bkmh. To do this, click on Administration and Item Group
Editor-Status Only. Enter the barcode of the item. Click on Edit on the bottom of the
screen. The status should then be changed to Bkmh. The items are then placed on the
appropriate shelf for that stop. These items will remain on Bookmobile Hold until they
are either checked out to the patron or they are checked in.
Books on Hold
When hold materials are checked in, a message will appear on the screen indicating the
library that has requested the item. Write down the requesting library on the yellow hold
slip. If the item is for a bookmobile patron, include the patron name on the hold slip, the
stop the item is to go to, and place a colored slip of paper into the pocket. This indicates
that the item will need to be sent to another library when it is returned. Items for
bookmobile patrons should be given to the librarian for that stop. Items going to other
libraries should be placed in the appropriate library bin in the mailroom. If the item goes
to Centennial Park, take it to the front desk and place on the return cart.
To extend the hold date for an item that is on hold for a bookmobile patron you need to
access the patrons checkout screen. Click on Borrower and Requests at the top of
the screen. This will give you a list of items the patron has on hold. Highlight all items
that have a date in the Hld Exp column that is before the next schedule stop for that
patron. Click on Edit at the bottom of the screen. Enter the date of the patrons next
scheduled stop. If more than one item has been highlighted, it will ask you if you want to
change a batch. You will need to answer yes and enter the new date. Place the item
on the appropriate shelf for the stop.
Interlibrary Loan Requests
Items that cannot be found in our database are called Interlibrary Loans. If a patron has
such a request, fill out the Interlibrary Loan Request Form and send it to the Interlibrary
Loan Department. They will make every effort to find the item for the patron. Once the
item is found, the Interlibrary Loan Department will check it out to the patron and send it
to the Bookmobile Department for delivery. These items are checked out for two weeks
and must be returned on time. When Interlibrary Loan items are returned, they should be
checked in and returned to the Interlibrary Loan Department.
Limits on Holds
A limit of 5 reserves is allowed per library card. Library staff may override and place
additional holds if necessary.
Limits on Checkouts
96
If a patron currently has items 120 days or more overdue or lost items, the patron cannot
check out additional materials.
Claims Returned Items
If a patron feels they have returned an item still showing overdue, please check the
shelves to see if the item has bee returned. If not, renew the item and encourage the
person to continue to look for the item and assure him/her that we will do the same. If
the patron indicates that they returned the item at another location or if the item is owned
by another location, call that location and ask them to search their shelves. Renew the
item at least twice before placing the item on Missing status.
Damaged Items
When an item is returned damaged, it should not be checked in. Return the damaged
book to the Bookmobile Manager along with the patrons name and barcode. She will
access the appropriate fee, generate a bill, and give the item barcode to Collection
Development for discard. Once the patron has paid for the damaged item, it can be
returned to the patron if they so wish.
Lost Item Payments
When a patron pays for a lost book, the money should be given to the Bookmobile
Manager. She will mark the account paid and send a receipt. Please include the patrons
name, barcode, title of the item, and cost of the item with the collected funds.
Material Repair
When checking in items, check for tears, loose bindings, missing pages, etc. When items
are in need of repair, they should be changed to Mending status and placed on the
designated shelf in the Technical Processing. To do this, click on Administration and
Item Group Editor-Status Only. Enter the barcode of the item. Click on Edit on the
bottom of the screen. The status should then be changed to Me. Any items that are no
longer in the system should also be placed on the designated shelf. These items will then
be handled by the Collection Development Department.
Reminder Notices
The Outreach Manager will oversee the preparation and mailing of notices on overdue
library materials. This will be done on an as needed basis.
Returned Reminder Notices
When notices are returned due to address changes, the patrons record needs to be
updated. In the Checkout screen bring up the patrons record. Click on Borrower and
Edit Borrower at the top of the screen. Delete the first line in the address space and
replace it with XXX. Save and Close the patrons record. Click on Blocks and
Add Note at the top of the patrons screen. Chose Address Corrected Needed and
under Comment type in the old street address and city, a request for a new address, and
your initials. This block will then appear on the patrons record the next time their record
is accessed.
97
When the correct address has been obtained, replace the XXX with the correct address.
In the Checkout screen bring up the patrons record. Click on Borrower and Edit
Borrower at the top of the screen. Enter the correct address. Save and Close the
patrons record. The Address Corrected Needed block should also be deleted.
Highlight the block to be deleted on the patrons record. Click on Detail at the bottom
of the screen. Click on Delete on the bottom of the screen. You will be asked if you
really want to delete this message, and you will answer Yes.
98
Shelving Instructions
Please note that with regard to the shelving instructions below, all books need to be
opened in order to make sure that the book belongs to Bookmobile and to ensure that the
date due card has been pulled from the item. If the item does not belong to Bookmobile,
please check it back in and route it to the appropriate library if needed.
Easy Fiction - Blue
Easy fiction is shelved alphabetically by authors last name, first name.
Juvenile Fiction - Red or Green
Juvenile fiction red and green labeled books are shelved separately alphabetically by
authors last name, first name.
Easy and Juvenile Non-fiction
Juvenile non-fiction is shelved first by the Dewey decimal number, then by author (last
name then first name) and then by title.
Easy non-fiction is shelved first by Dewey decimal number, then by author (last name
then first name) and then by title.
Beginning Readers
Beginning readers are shelved alphabetically by authors last name, first name on a
special shelf after the easy fiction books with a blue alphabet sticker and an orange
sticker on the spine that says easy reader.
Easy Readers
Easy Readers are shelved alphabetically by authors last name, first name on a special
shelf after the beginning reader books with a yellow alphabet sticker on the spine
Spanish Books
All Spanish materials are shelved along the west wall.
Award Books
Newbery books are shelved with the juvenile fiction and juvenile non-fiction with
Newbery stickers on the spine.
Caldecott books are shelved with the easy fiction and easy non-fiction with Caldecott
stickers on the spine.
Holiday Books
Holiday books are shelved with regular fiction and nonfiction. These books are pulled
and distributed to the Outreach stops when it is close to a particular holiday.
.
99
100
101
102
Timeline
Winter/Spring:
Summer:
Fall:
January 1 May 31
June 1 August 31
September 1 December 31
August
Contact stops and send them a packet containing the following:
Cover letter
Teacher information sheet
Schedule for class sign-up times
Posters to display
Registration cards for new patrons
Information needed from schools including the following:
School calendar
List of teachers and students in each class
Completed new patron registration cards (if possible)
103
104
Ethical dilemmas occur when values are in conflict. The American Library Association
Code of Ethics states the values to which we are committed, and embodies the ethical
responsibilities of the profession in this changing information environment.
We significantly influence or control the selection, organization, preservation, and
dissemination of information. In a political system grounded in an informed citizenry, we
are members of a profession explicitly committed to intellectual freedom and the freedom
of access to information. We have a special obligation to ensure the free flow of
information and ideas to present and future generations.
The principles of this Code are expressed in broad statements to guide ethical
decisionmaking. These statements provide a framework; they cannot and do not dictate
conduct to cover particular situations.
1. We provide the highest level of service to all library users through appropriate and
usefully organized resources; equitable service policies; equitable access; and accurate,
unbiased, and courteous responses to all requests.
2. We uphold the principles of intellectual freedom and resist all efforts to censor library
resources.
3. We protect each library user's right to privacy and confidentiality with respect to
information sought or received and resources consulted, borrowed, acquired or
transmitted.
4. We recognize and respect intellectual property rights.
5. We treat co-workers and other colleagues with respect, fairness and good faith, and
advocate conditions of employment that safeguard the rights and welfare of all
employees of our institutions.
6. We do not advance private interests at the expense of library users, colleagues, or our
employing institutions.
7. We distinguish between our personal convictions and professional duties and do not
allow our personal beliefs to interfere with fair representation of the aims of our
institutions or the provision of access to their information resources.
8. We strive for excellence in the profession by maintaining and enhancing our own
knowledge and skills, by encouraging the professional development of coworkers, and by
fostering the aspirations of potential members of the profession.
105
106
Confidentiality Statement
The Board of Weld Library District recognizes that all members of the public are entitled
to unrestricted private use of the informational resources of the Library. It is the
responsibility of the library, its staff and the volunteers working on its behalf to make
every reasonable effort to see that information about the patrons and their library
activities and choices remain confidential. This will allow people to make full and
effective use of library resources without being constrained by others potentially learning
of their usage.
Therefore, the Board of the Weld Library District has endorsed the following guidelines
concerning the disclosure of information about library patrons of any age.
No information regarding or including:
1. A patron's name (or whether an individual is a registered borrower or has been a
patron)
2. A patron's address
3. A patron's telephone number, fax number, or e-mail address
4. A patron's borrowing record and its contents
5. The number or character of questions asked by a patron
6. The frequency or content of a patron's lawful visits to the library
7. The information supplied to a patron
8. The library's circulation records and their contents
will not be released without presentation of a court order or subpoena unless the
cardholder provides written consent to library personnel (CRS 24-90-119). The
financially responsible party for a cardholder may request and receive information
concerning that record without written consent of the cardholder when the materials are
at least 40 days overdue which allows for written notice to have been issued to the
cardholder 30 days prior according to CRS 19-1-106 (at the point it becomes a
misdemeanor). Only the number of items and the amount of the charges can be disclosed.
Release of title information can only occur with written consent.
Confidentiality of Library Records
The confidentiality of library patrons in Colorado is protected under the "Library Law"
portion of the Colorado Revised Statues, Privacy of User Records section, 24-90-119,
which reads as follows:
1. Except as set forth in subsection (2) of this section, a publicly-supported library or
library system shall not disclose any record or other information which identifies a person
as having requested or obtained specific materials or service or as otherwise having used
the library.
2. Records may be disclosed in the following instances:
Handbook for Mobile Services Staff
107
108
of expression that can initially command only a small audience. The written word is the
natural medium for the new idea and the untried voice from which come the original
contributions to social growth. It is essential to the extended discussion that serious
thought requires, and to the accumulation of knowledge and ideas into organized
collections.
We believe that free communication is essential to the preservation of a free society and a
creative culture. We believe that these pressures toward conformity present the danger of
limiting the range and variety of inquiry and expression on which our democracy and our
culture depend. We believe that every American community must jealously guard the
freedom to publish and to circulate, in order to preserve its own freedom to read. We
believe that publishers and librarians have a profound responsibility to give validity to
that freedom to read by making it possible for the readers to choose freely from a variety
of offerings. The freedom to read is guaranteed by the Constitution. Those with faith in
free people will stand firm on these constitutional guarantees of essential rights and will
exercise the responsibilities that accompany these rights.
We therefore affirm these propositions:
1. It is in the public interest for publishers and librarians to make available the widest
diversity of views and expressions, including those that are unorthodox or unpopular with
the majority.
Creative thought is by definition new, and what is new is different. The bearer of every
new thought is a rebel until that idea is refined and tested. Totalitarian systems attempt to
maintain themselves in power by the ruthless suppression of any concept that challenges
the established orthodoxy. The power of a democratic system to adapt to change is vastly
strengthened by the freedom of its citizens to choose widely from among conflicting
opinions offered freely to them. To stifle every nonconformist idea at birth would mark
the end of the democratic process. Furthermore, only through the constant activity of
weighing and selecting can the democratic mind attain the strength demanded by times
like these. We need to know not only what we believe, but why we believe it
.
2. Publishers, librarians, and booksellers do not need to endorse every idea or
presentation they make available. It would conflict with the public interest for them to
establish their own political, moral, or aesthetic views as a standard for determining what
should be published or circulated
Publishers and librarians serve the educational process by helping to make available
knowledge and ideas required for the growth of the mind and the increase of learning.
They do not foster education by imposing as mentors the patterns of their own thought.
The people should have the freedom to read and consider a broader range of ideas than
those that may be held by any single librarian or publisher or government or church. It is
wrong that what one can read should be confined to what another thinks proper.
3. It is contrary to the public interest for publishers or librarians to bar access to writings
on the basis of the personal history or political affiliations of the author.
109
110
of all publishers and librarians the utmost of their faculties, and deserves of all citizens
the fullest of their support.
We state these propositions neither lightly nor as easy generalizations. We here stake out
a lofty claim for the value of the written word. We do so because we believe that it is
possessed of enormous variety and usefulness, worthy of cherishing and keeping free. We
realize that the application of these propositions may mean the dissemination of ideas and
manners of expression that are repugnant to many persons. We do not state these
propositions in the comfortable belief that what people read is unimportant. We believe
rather that what people read is deeply important; that ideas can be dangerous; but that the
suppression of ideas is fatal to a democratic society. Freedom itself is a dangerous way of
life, but it is ours.
This statement was originally issued in May of 1953 by the Westchester Conference of
the American Library Association and the American Book Publishers Council, which in
1970 consolidated with the American Educational Publishers Institute to become the
Association of American Publishers.
Adopted June 25, 1953; revised January 28, 1972, January 16, 1991, July 12, 2000, by
the ALA Council and the AAP Freedom to Read Committee.
A Joint Statement by: American Library Association
Association of American Publishers
Subsequently Endorsed by:
American Association of University Professors
American Booksellers Foundation for Free Expression
American Society of Journalists and Authors
The American Society of Newspaper Editors
Anti-Defamation League of Bnai Brith
Association of American University Presses
Center for Democracy & Technology
The Childrens Book Council
The Electronic Frontier Foundation
Feminists for Free Expression
Freedom to Read Foundation
International Reading Association
The Media Institute
National Coalition Against Censorship
National PTA
Parents, Families and Friends of Lesbians and Gays
People for the American Way
Student Press Law Center
The Thomas Jefferson Center for the Protection of Free Expression
111
Freedom to View
The "Freedom to View," along with the freedom to speak, to hear and to read, is
protected by the First Amendment to the Constitution of the United States. In a free
society, there is no place for censorship of any medium of expression. Therefore, these
principles are affirmed:
To provide the broadest access to film, video, and other audiovisual materials because
they are a means for the communication of ideas. Liberty of circulation is essential to
insure the constitutional guarantees of freedom of expression.
To protect the confidentiality of all individuals and institutions using film, video, and
other audiovisual materials.
To provide film, video, and other audiovisual materials, which represent a diversity of
views and expression. Selection of a work does not constitute or imply agreement with or
approval of the content.
To provide a diversity of viewpoints without the constraint of labeling or prejudging film,
video, or other audiovisual materials on the basis of the moral, religious, or political
beliefs of the producer or filmmaker or on the basis of controversial content.
To contest vigorously, by all lawful means, every encroachment upon the public's
freedom to view.
This statement was originally drafted by the Freedom to View Committee of the
American Film and Video Association (formerly the Educational Film Library
Association) and was adopted by the AFVA Board of Directors in February 1979. This
statement was updated and approved by the AFVA Board of Directors in 1989
Endorsed by the ALA Council January 10, 1990
112
Borrowing Privileges
Loan Period
Most books and materials 3 weeks/ Outreach 2 week checkout
Videos & DVDs 1 week
Express Books 2 weeks/no grace
Fast Forward DVDs 3 days
Borrowing Privileges
50 items may be checked out per patron
5 audio books
5 music items
5 videos/DVDs
Temporary patron cards expire in 90 days and are limited to 5 items. Users with an
unverified address are limited to 1 item.
Renewals
Library items may be renewed as long as there are no requests for the materials.
can be made by calling the library
can be made online from your home computer
Videos/DVDs can't be renewed.
Requests
You may request an item that is checked out or available at another location within the
District: Centennial Park Branch, Farr Regional, Lincoln Park Branch, Carbon Valley
Branch, Ault, Eaton, Hudson, Johnstown, Platteville and Fort Lupton Public and School
Library, Kersey and Community Health Resource Center.
Interlibrary Loan
Interlibrary loan requests may be made for any items not available from any of the above
agencies.
Fines:
No fines for Bookmobile materials.
113
Challenged Materials
The Weld Library District actively supports and adheres to the Library Bill of Rights and
abides by the laws of the State of Colorado and the U.S. Constitution concerning
intellectual freedom. These laws and documents will be key factors in reconsidering
materials.
Should an individual library user object to a specific item in the collection, the request
should be handled in the following manner:
1. Staff will respond courteously, but make no commitment.
2. If the explanation of the selection policies does not satisfy the citizens, they shall be
given the Request for Reconsideration form to complete and submit to the Library
Director.
3. The Library Director and the Library Board will review the challenge and take
appropriate action.
4. No citizen may reissue a complaint for the same material for three years.
114
Circulation Policies
Patron registration
Anyone may obtain a library card. The card may be used at any one of the branches or
member libraries (a list is on the front of the card itself). There are no restrictions to city,
county, or state limits, as long as the person can present verification of address. Library
cards are free of charge. They are entered into the patron status as a resident.
Verification
A form of identification showing current address is required for a card. A drivers
license, a piece of canceled mail with persons name and address, checkbook, voter
registration, rent receipt, are all acceptable forms.
Unverified Users
If individuals do not have a form of identification, or are temporary residents with no
forwarding address, they may get a card with unverified status, which allows users to
checkout one item.
Juvenile Cards
Parents or legal guardians should be present when children (15 years and younger) apply
for a card. The parent or legal guardians identification then serves as proof of address
for the child. If the parent or guardian cannot come with the child, an unverified card
may be issued. An application for a library card may then be given to the child to take
home. Once it is returned with a signature and proof of address, the card can then be
changed to verified status.
College Students
College students should show proof of current address.
Temporary Status
Temporary cards are issued to people who will be in the area for a sort period of time and
have a forwarding address. Cards are valid for 3 months, and can be renewed.
Temporary cards have a 5-item checkout limit and user can check out videos. Residents
of shelters and treatment centers are given this status.
Homebound Status
The Lincoln Park Branch handles homebound library service. Library staff schedules
deliveries to homebound patrons, and patron cards are retained at the library.
Homebound books are checked out for a period of 4 weeks. Requests for homebound
service should be referred to the Lincoln Park Branch. Applicants must show that they
are homebound due to physical or other handicap, either temporarily or permanently.
Nonresident Status
Users residing outside the High Plains service area should be given the nonresident
status.
115
Courier
116
There is a Weld Library District Courier that delivers books to all Member and Branch
libraries on a daily basis. Books that are to be delivered to other libraries are to be placed
in the bins that are located in the mailroom. Books that are delivered to the Bookmobile
are put in a bin on the bottom shelf in the mailroom. Those books need to be brought to
the bookmobile department and checked in.
WELD LIBRARY DISTRICT
COURIER SCHEDULE
Carlos begins at LP at 9 a.m. daily
MON
LP
CP
FARR
CP
CHRL
LP
EAT
AUL
KER
HUD
FTL
CVL
ERI
PLA
JOH J
CP
FARR
CP
LP
ABBREVIATIONS
LP-LINCOLN PARK BRANCH LIBRARY
CP-CENTENNIAL PARK BRANCH LIBRARY
FARR-FARR BRANCH LIBRARY
CHRL-COMMUNITY HEALTH RESOURCE LIBRARY-NCMC
EAT-EATON PUBLIC LIBRARY
AUL-NORTHERN PLAINS PUBLIC LIBRARY-AULT
KER-KERSEY PUBLIC LIBRARY
HUD-HUDSON PUBLIC LIBRARY
FTL-FORT LUPTON PUBLIC AND SCHOOL LIBRARY
CVL-CARBON VALLEY BRANCH LIBRARY
PLA-PLATTEVILLE PUBLIC LIBRARY
JOH-GLENN A. JONES PUBLIC LIBRARY-JOHNSTOWN
ERI-LORRAINE DAVID CHILDREN'S LIBRARY-ERIE
117
118
119
Dress Code
During the course of our day we are in constant contact with the public. Therefore, it is
important to dress in a manner, which reflects professionalism. Not only do we feel
better about our jobs, and ourselves but we portray a better image to the public.
Specifically, clothing should be clean. Here are some things to avoid while working in
the public areas:
Sweats
Jeans except for specific dates that will be identified by the Library Manager.
Currently you can wear jeans on Friday, Saturday, and Sunday, but only when wearing
shirts bearing the district logo. Each employee is issued one of these shirts.
Sneakers
Bare Shoulder, back or midriff garments
Clothing can be appropriate without being expensive
It is understood that there are conditions under which you will need to wear more casual
clothing. Examples might be weeding and discarding library materials, moving furniture,
etc.
Always wear a smile.
120
121
Emergency Procedures
CENTENNIAL PARK BRANCH
A lead person is scheduled to be in the building at all times. Questions or concerns
should be directed to the Reference desk.
THE BUILDING IS NEVER TO BE CLOSED WITHOUT: (1) The Branch Manager
and/or the Directors authorization or (2) authorization from a board member.
Board of Trustees
In September of 2005 the Weld Library District Board of Trustees approved a new Board
Representation/Redistricting Plan. The new plan changed the boundaries from which
Board members are selected. The new redistricting plan allows for one representative
from each of the following areas, and one At-large member.
Lucile Arnusch, At-large
Maria (Nomie) Ketterling, Ault, Eaton, Pierce, Nunn; N-County Line S-US34 E-CR45
W-County Line
Brian Larson, Greeley, Evans, Garden City; N-S392 S-US34 E-CR45 W-County Line
Jacqueline Maslowe, Mead, Johnstown, Milliken; N-US34 S-C66 E-US85 W-County
Line
Ray Peterson, Gilcrest, Hudson, Keenesburg, LaSalle, Lochbuie, Platteville, Fort Lupton;
N-CR 52 S-County Line E- County Line W-US85
William Farnum, Erie, Frederick, Firestone; N-CO66 S-County Line E-US85 W-CR45
Ron Baker, New Raymer, Kersey, Grover; N-County Line S-CR44 E-County Line WCR45
Computer Problems
Computer Support
IT Staff 506-8578
If a terminal is malfunctioning, post an Out of Order sign and direct patrons to other
terminals. If a Circulation terminal malfunctions, try managing without it. If all
Circulation terminals are down, use PC reliance.
Bomb Threat
Should a bomb threat occur, follow the procedure outlined on the Weld County Bomb
Threat Checklist. A checklist should be under each and every phone within the library.
REMEMBER 90% of all bomb threats are designed to disrupt daily operations and DO
NOT include and actual bomb. It is the department heads responsibility to decide in an
evacuation of the building is necessary during incidents with bombs.
122
Chemical Spill
If the spill occurs outside of the building, staff members should be advised to either stay
in the building or how to avoid the spill if it is a low-level hazard. If a dangerous spill
occurs inside the building, follow evacuation routes that will minimize any and all
exposure to employees or library users.
Emergency Exit Doors
There are four emergency exits at the Centennial Park library that will sound an alarm if
the doors are opened. Two of these doors are located in the childrens section (East and
South walls), while the other two are located in the adult section (North and West walls).
If these doors are opened, an alarm will sound and it is important that a staff member
investigates. In order to reset/arm the door, one must have access to an A-1 key, which is
the same key that grants access to the building form the outside. If the alarm sounds,
insert the key into the door and turn it clockwise to deactivate the alarm. Once the alarm
has been deactivated, please make sure that eh door is latched and then proceed to
activate the alarm again. To activate the alarm, keep turning the key counterclockwise
until you hear a small beep. That beep will let you know that the alarm has been
reactivated.
Please note that these door alarms are not connected to the police or fire department
while the building is occupied. The only time that our security service monitors these
doors is after the general security system is set at night.
Fire/Smoke
During a fire, follow evacuation signs posted along all escape routes and hallways
leading to the outside. Always use stairwells to escape a fire. Never use the elevator
during a fire. If the alarm goes off: Use the following Fire Alarm Procedures
Fire Alarm Procedures
When an alarm sounds, the Building Manager or Reference staff in charge will check the
zone display the panel in the mailroom and attempt to reset as per posted directions. The
board will show where the alarm is activated. Turn off the alarm switch and the trouble
switch. Inspect the zone of the alarm for signs of fire. The staff person will immediately
notify staff in each department via the I/C voice line if it is a false alarm. If this clearance
is not received, staff should escort all to the nearest exit; requesting they reconvene in the
parking lot of the building for verification.
If you discover a fire:
Activate the fire alarm system and immediately notify other personnel about the fire.
Notify the fire department by call 911. Be sure to include:
Name
Building name and address (Centennial Park Library, 2227-23rd Avenue)
Location of fire in the building
Confine the fire or smoke by closing doors as you leave
Evacuate the area immediately.
Upon hearing the fire alarm, the Building Manager or Reference Staff, or his/her
designee, will make certain:
The fire department had been called.
Handbook for Mobile Services Staff
123
Make a general announcement using the telephone triage tree stating that an emergency
situation exists and all departments are notified to evacuate the building to the designated
area of refuge.
Exits are clear.
The circulation lead/reference staff will meet and direct fire fighters to the fire.
Staff is assigned to make sure all people are out of the building. DO NOT MAKE
ROOM-BY-ROOM SEARCH THIS MAY CAUSE YOU TO BE TRAPPED BY
FLAME.
Staff is assigned to direct library users and employees to remain calm and proceed to
exits and then to the designated area of refuge in the parking lot.
Staff is assigned to guard entrances to the building to prevent re-entry until the all clear is
given by the fire department.
Flood
As with all weather related emergencies, tune into KUNC 91.5 or other local media for
any flash flood warnings that may be issued. All employees should be directed to the
nearest high ground that is safe from floodwaters
Hostage
During hostage situations, notify law enforcement agencies immediately and evacuate all
other employees and library users from the area if possible
Shooting
Any incident related with a firearm or any other deadly weapon, employees must leave
the area immediately. Evacuation routes should be as far away from the incident as
possible. Notify law enforcement agencies immediately and use the panic
button/personal alarms located in each department or by Administrative
Assistants/Directors offices doors.
Tornado/Severe Weather
The Weld Library District is equipped with a weather alert radio at each branch. This
radio is set to receive and automatically play local weather warnings broadcast by the
national weather service.
In case of threatening weather conditions:
Monitor radio reports available via the weather alert radio or KUNC FM 91. 5 or other
local media and check weather conditions visually.
Tornado Watch: Indicates that under the weather conditions that exist, there is a potential
for tornadoes to develop. If a tornado watch is declared, continue to monitor the weather
alert radio and other local media.
Tornado Warning: Indicates a tornado had been sighted. If the facility is in danger, the
Branch manager/Reference staff or his/her designee will alert library users and staff that
they may take cover in designated safe areas of the building as shown on the evacuation
map. You can only advise people to exercise caution. If they choose to take another
action, it is their decision.
124
KEEP CALM. Your reaction will greatly affect the way the patrons behave.
The front doors are to be left unlocked so that the public can take refuge. The ramp from
the meeting room is considered safe and some staff can remain there. However, if the
storm is severe and you feel unsafe, go to the hallway that goes to the Computer
Support/Marketing office. The Administration would rather risk losing materials than
lives. If time permits, post a sign at the front desk storm warning in effect Go to the
Adult area for Shelter.
If damage occurs staff will:
Notify the appropriate emergency and safety agencies
Assist any injured people to safety
Prevent others from entering the building until it is determined safe to do so.
Winter Storm Warnings
These are issued for communities that are likely to be severely affected by heavy snow,
blowing snow and/or freezing rain. Each branch is equipped with a weather alert radio.
This radio is set to receive and automatically play local weather warnings broadcast by
the national weather service.
In the event of severe weather warranting closure of library facilities, the Director or a
Board Member will notify departments that the library is closing down and employees
will be sent home. Each department will notify its employees, volunteers and library
users using standard procedures to reach people in the building. If the library is not going
to open in the morning, the Director or P. R. Media person will notify KUNC FM 91.5
and other local media and that message will be broadcast.
125
BOBBY ARELLANO
CELL
302-
HOME
330-
1137
CARPET
IN HOUSE
MATS
352-2233
ELECTRICAL
ECKSTINE ELECTRIC
785-0601
ELECTRIC CO.
EXCEL ENERGY
800-895-1999
ENTRY DOORS
A&M GLASS
352-6248
303-799-9189
GAS COMPANY
6185
ATMOS (Emergency)
1-800-622-
HEATING/AC
TRANE FT.COLLINS
970-490-1052
LAWN CARE
284-5646
PLUMBING
EXPERT MECHANICAL
303-792-5858
RECYCLING
834-2898
ROOFING
FRONTRANGE
353-2322
SECURITY
SNOW REMOVAL
ACTION SNOW REMOVAL
1196
GARY CELL
371-7539
Clears parking lot ONLY after 2-3 of snowfall. Staff does sidewalks.
346-
TELEPHONE
4507
352-
126
TRASH REMOVAL
6124
BFI
352-
127
Fees
There Is No Charge For The Following Services:
Initial user card for the Weld Library District
Use of Internet access computers, personal computers, software, and typewriters
Check out of circulating library materials
Fees For Other Services:
Computer Disk
$1.00/ea.
Computer Printing (Black & White)
$0.10/page
(Color, if available)
$0.25/page
Paper
$0.10/page
Photocopies
$0.10/page
Overdue Fees:
All items
$0.10/per day (maximum fine of $5.00 per
item)
Interlibrary Loan
$1.00/per day (maximum fine of $10.00
per item)
Videos, Express Books
$1.00/per day maximum fine of $5.00)
Up to 50 pages per ILL request will be copied free of charge, $.10/per page black &
white, $.25/per page for color and for additional copies thereafter.
Account sent to debt collection processing
$10.00
Damages:
Replacement library card
Audio Kit Bag
$0.75
Book Jacket
Cassette Case (single)
Cassette Case (double)
Cassette Case (multiple)
CD Case
Fees For Miscellaneous Damages
Including Minor Stains and Scribbles
Missing Barcode
Video Case
RFID regular tag
RFID media tag
$0.50
$0.75
$2.50
$2.60
$3.50
$1.00
$1.00
$1.00
$1.00
$0.50
$1.00
Lost Items:
The list price will be charged for all lost items. No refunds will be given for paid
materials. Items that have been lost for more than 6 months will not be accepted.
Patrons may not check out additional materials or renew overdue materials when existing
and accrued fines reach $5.00 or when an individual has a lost
128
129
Internet Use
Public Access
The Weld Library District is pleased to offer public access to the Internet, a computer
network that allows users to access information shared by other computer users
worldwide.
While the Internet greatly expands access to information, it contains information that may
be inaccurate, outdated, or offensive. Patron use of the Internet carries with it the
responsibility to evaluate the quality of the information accessed. For more accurate and
reliable online information, the Library District provides subscription databases. The
library staff is available to assist users with these resources.
Parents, guardians, or caregivers, not the Weld Library District are responsible for the
Internet information selected and/or accessed by their children. Parents wishing to limit
their childrens Internet access through the library are advised to supervise their
childrens Internet sessions.
Internet resources are provided equally to all library users. Computers may be used by
patrons during regular library hours. Patrons should read the Guidelines For Internet
Use at the Weld Library District web page (http://www.weld.lib.co.us).
Library staff cannot provide in-depth training concerning Internet computer jargon,
searching, or personal computer use. However, the District offers a variety of classes for
patrons who wish to register for such instruction. A schedule of classes is available on the
Weld Library District web page (http://www.mylibrary.us).
Misuse of the Internet Access Computers will result in loss of computer privileges. Such
misuse includes, but is not limited to, use of the Internet access computers to obtain,
transmit, or display photographs, images, or drawings which are in violation of the
Federal Protection of Children Act; violation of the Federal law prohibiting the
transportation of obscene matters for sale or distribution; or violation of the Colorado law
prohibiting the display of sexually explicit matters in an establishment frequented by
children.
130
Adult Area
Patrons can use the Internet at Lincoln Park and Carbon Valley for a maximum of one
hour by signing up at the Circulation Desk. At Farr Branch and Centennial Park, patrons
can use the Internet for a maximum of one hour, signing on at the computer station. At
Farr, if all Internets are in use, please make reservations at the Copy Center. If you are
more than five minutes late for your appointment, your reservation will be cancelled.
Maximum of two (2) users per station.
Please monitor your time and vacate the station promptly when asked to do so.
Library staff is able to provide general assistance, but will not provide in-depth help or
training on Internet stations. Misuse of this service, including accessing information in
violation of any federal, state or local regulation or violating the privacy of other library
users, will result in loss of user privileges. Please read the Public Access to the Internet
policy statement located on the Districts Homepage under Internet Resources.
Childrens Area
Internet access in the childrens libraries at the Farr, Centennial and Lincoln Park
Branches is limited to Yahooligans, a child-friendly search engine that helps children
narrow and defines their Internet searches. Children may also us the Internet station in
the adult section of each library provided that they follow the same guidelines that apply
to adults.
As with all materials in the library, any restriction of a childs access to the Internet is the
sole responsibility of the parent, guardian or caregiver. Parents are encouraged to work
with their children to develop rules for the use of the Internet.
Parents and children interested in learning about the Internet may want to review the
section Child Safety on the Internet located on the Weld Library Districts Homepage
(www.mylibrary.us) under Internet Resources.
131
132
133
Individuals should abide by the Weld Library Districts Acceptable Use of the Internet
Policies which can be located at www.weld.lib.co.us
134
135
DEFINITIONS
Reference Transaction
An information contact, which involves the knowledge, use, recommendations,
interpretation or instruction in the use of one or more information sources by a member
of the library staff. The term includes information and referral services. Information
sources include printed and non-printed materials, machine-readable databases (including
computer-assisted instruction), catalogs and other holdings records, and through others
both inside and outside the library. When a staff member uses information gained from
previous use of information sources to consult again during this transaction.
Directional Transaction
An information contact which facilitates the use of the library in which the contact occurs
and which does not involve the knowledge, use any information sources other than those
which describe that library, such as schedules, floor plans, handbooks, and policy
statements. Examples of directional transactions include giving instruction for locating
within the library, staff, library users, or physical features, etc., and giving assistance of
non-bibliographic nature with machines
.
EXAMPLES:
Spelling
Directions to bathroom
Census
Computer Instruction
Location of Large Print
Reference
Directional
Reference
Reference
Directional
136
Sample Situations
Examples of Responses
A parent wants to know what books his/her child has checked out.
If there are no overdue items, the parent may not have access to the record unless the
child had given written or oral permission. If there are overdue books, the parent may be
given the number of overdue books but no titles without written or oral consent of the
cardholder. If the parent has the childs card, they may access the information through
the PAC terminals.
A patron wants to renew books over the phone. The caller is obviously not the
cardholder.
Renew books but do not give out the titles or any other information. If a book cannot be
renewed because it is on hold or has been renewed before, tell the caller that the
cardholder may call back and request the titles if necessary.
Someone is checking out materials on a card that is obviously not his/hers and requests
the information concerning a previous checkout.
The person having the card in his/her possession, even if not the cardholder can check out
materials since the card contains the statement I accept responsibility for all materials
charged to this card and will report the loss of card immediately. However, no
information about the cardholder or previous records or fines can be released.
A parent requests information on a childs record and the child is with him/her.
Ask the child if it is permissible for the parent to see the record. If yes, have the child
request the information directly or remind the parent that he/she may access this
information directly through the PAC terminals if he/she had the childs card. A special
message note may be placed on the childs screen, stating that the cardholder/child has
given their consent for us to release the information on their library card to mom or dad.
A person phones and asks us to page someone in the library.
Explain that we do not have a paging system. If the caller would like to leave his/her
name and phone number, we can offer to give that information to party being located. If
time permits, we can offer to look for him/her. When the party being located responds to
staff person, he/she is acknowledging that he/she is using the library and giving up any
privacy concerning that use at that particular time. (At discretion of supervisors,
emergencies may be an exception to this procedure.)
6. A parent wants to get a card for child not in attendance.
Only a parent or legal guardian should get an unsigned card for an individual and take it
to him/her to be signed. The patron must be entered as an unverified individual. We are
trusting that person is who he/she says he/she is.
7. A teacher wants to get cards for their students to use when they take a field trip to the
library.
We cannot acknowledge whether or not a child has a card. However, the teacher may be
given forms for the parents to complete (patron registration forms) and return to the
teacher with some form of address verification (i.e. piece of delivered mail). The
children can acknowledge having a library card and therefore give up the rights to
privacy as seen in #1 on this list. The teacher may also verify the students address by
checking it against school records also.
Handbook for Mobile Services Staff
137
138
Telephones
Making a call:
Lift handset and dial extension number for an inside call
or
Lift handset and dial 9 for an outside line.
Transferring calls to an extension:
Transfer button.
Enter extension number or press programmed extension # on the phones at the front desk.
Transfer button.
Transferring calls to a voice mailbox:
Press VM Transfer button.
Enter Extension of mailbox.
Placing calls on hold:
Press the Hold button.
Press page button and announce <Persons name> you have a call on extension <state
your extension>. Only use Page if you dont know where that person is located.
Picking up a call on hold from another extension:
Lift handset and press Pickup button.
Enter extension number to pick-up.
Accessing voice mail: (for those phones with extension only)
Press Voice Mail button.
Dial password followed by the # sign.
Follow the prompts to get messages or record new greeting.
Accessing your voice mail from different locations:
Press Voice Mail button.
Enter #* at password prompt.
Enter mailbox extension followed by the # sign.
Enter password followed by the # sign and follow the prompts.
Setting up a voice mail greeting: (on the phone at that extension number)
Press Voice Mail button.
Enter your security code followed by the # sign. The default security code is 1234, using
#* to check voice mail from a remote location.
Press 2 to change your greeting.
Follow the menu options to record your greeting. You may record up to 7 messages.
When you complete your messages, have reviewed it, and are satisfied with it. Press 9 to
save.
Sample voice mail message
Hello. This is _____________. I (We) are not able to answer your call right now.
Please leave a message with your name and number and I (we) will respond as soon as
possible. If you wish to speak to an operator now, dial 0 (zero). Thank you.
To program extension numbers in:
139
140
School Presentation
Thank you for letting us come to _____________ Elementary and explain what we do.
The Bookmobile is a Branch of the Weld Library District that is housed in Greeley at the
Centennial Park Branch library. The Bookmobile provides public library materials and
services to area residents who would otherwise have limited access to this valuable
community resource. We run a year round, biweekly schedule and travel approximately
10,000 miles per year and cover a large percent of Weld Countys 4,000 square miles.
The bookmobile visits rural communities, schools, city neighborhoods, housing
complexes, residential center, day care centers and resource centers.
What the Bookmobile has available:
Students must have a signed registration card or library card in order to check out books.
The Bookmobile staff will hand out the students cards at the beginning of the school
year. Any students not receiving a card should check with the Bookmobile staff about
problems. We ask that the teacher keep the students cards during the school year and
return them to the Bookmobile at the end of the school year.
Space is limited on the Bookmobile, so we ask that you send five to six students from
your class at a time.
Students may check out up to five books at a time or a lesser amount at the request of the
teacher. We ask that they bring their books back before getting new ones.
Teachers can request books for their class by calling one week ahead of our scheduled
stop or by providing at list of what is needed.
Packets will be provided to each school with information with phone # and email
addresses. The Bookmobile staff can be reached by phone at 970 506 8640 or by e-mail
at [email protected]
We are able to check student records, access the card catalog, and place holds with our
enhanced satellite capability.
Ask for questions from them!
141
Check List
Stop
School
Class List
Packet
Poster
Calendars
Called Received Called Received Mailed Delivered Mailed Delivered
Briggsdale School
Cardinal Academy
Galeton
Elementary
School
Gilcrest
Elementary
School
Highland
Elementary
School
Hoff Elementary
School
Lochbuie
Elementary
School
Milliken
Elementary
School
Pawnee School
Pete Mirich
Elementary
School
Platte Valley
Elementary
School
Prairie School
142
The Bookmobile staff would like to thank you for allowing us to bring the Bookmobile to
your school. We realize that our stops require special arrangements within your already
busy day, and we appreciate your cooperation.
We are looking forward to the coming school year and welcome all of you to use the
Bookmobile. Enclosed are materials for your school and teachers explaining our
procedures and the services that are available.
By providing books to young people we hope we are building library users for the future.
Sincerely,
Rita F. Kadavy
Bookmobile Manager
143
TEACHER SHEET
The Bookmobile staff can be reached by phone at 970 506 8640 or by e-mail at
[email protected]
Students must have a signed registration card or library card in order to check out books.
The Bookmobile staff will hand out the students cards at the beginning of the school
year. Any students not receiving a card should check with the Bookmobile staff about
problems. We ask that the teacher keep the students cards during the school year and
return them to the Bookmobile at the end of the school year.
Space is limited on the Bookmobile, so we ask that you send five to six students from
your class at a time.
Students may check out up to five books at a time. We ask that they bring their books
back before getting new ones.
Teachers can request books for their class by calling one week ahead of our scheduled
stop or by providing at list of what is needed.
We are able to check student records, access the card catalog, and place holds with our
enhanced satellite capability.
TEACHER SHEET
The Bookmobile staff can be reached by phone at 970 506 8640 or by e-mail at
[email protected]
Students must have a signed registration card or library card in order to check out books.
The Bookmobile staff will hand out the students cards at the beginning of the school
year. Any students not receiving a card should check with the Bookmobile staff about
problems. We ask that the teacher keep the students cards during the school year and
return them to the Bookmobile at the end of the school year.
Space is limited on the Bookmobile, so we ask that you send five to six students from
your class at a time.
Students may check out up to five books at a time. We ask that they bring their books
back before getting new ones.
Teachers can request books for their class by calling one week ahead of our scheduled
stop or by providing at list of what is needed.
Handbook for Mobile Services Staff
144
We are able to check student records, access the card catalog, and place holds with our
enhanced satellite capability.
PLATTE VALLEY ELEMENTARY
BOOKMOBILE SCHEDULE
2007-2008
Monday -- 8:45 am 2:45 pm
Primary Grades
1-2-3
Intermediate Grades
4-5-6
8:45
9:15
9:45
10:15
10:45
11:15
11:45
12:15
12:45
1:15
1:45
2:15
In order to accommodate your students as efficiently as possible, we ask that one primary
grade (1-2-3) and one intermediate grade (4-5-6) be scheduled on the Bookmobile during
each time slot. Please show the teachers name and grade level.
Please remember that we need a half-hour lunch break if we stay at your school all day.
If for any reason you cant come to the Bookmobile during your scheduled time, please
let us know as soon as we arrive at your school so that we can reschedule your class.
Space is limited on the Bookmobile, so we ask that you send five to six students from
your class at a time.
Thank you for your cooperation. See you in September.