2016 National Homeowner Survey

Validation
SIXTH NATIONAL SURVEY AFFIRMS COMMUNITY

ASSOCIATION SUCCESS
For the sixth time in 11 years, Americans living in homeowners
associations and condominiums have told pollsters they are
overwhelmingly satisfied in their communities.
The March 2016 survey affirms the findings of almost identical national
surveys conducted in 2005, 2007, 2009, 2012 and 2014. The 2016 survey
was conducted by Zogby Analytics for the Foundation for Community
Association Research.
The findings from the six surveys are strikingly consistent and rarely vary
a standard margin error for national, demographically representative
surveys.
z By large majorities, most residents rate their overall community
experience as positive or, at worst, neutral.
z They say their association board members serve the best interests of
their communities.
z They say their community managers provide valuable support to
residents and their associations.
z They support community association rules because they protect and
enhance property values.
The findings objectively refute the unfounded and unsubstantiated myth
that the community association model of governance is failing to serve
the best interests of Americans who choose to live in common-interest
communities.
The findings below compare results from the six surveys conducted since
2011. Totals may not equal 100 percent due to rounding and dont
know answers.
80
71 72 71 70
70
60
64 65
50
40
30
20
10
0
19 19
10 9
12
10
12
Negative (1+2)
17
22
26
22
Neutral (3)
Positive (4+5)
In your current community, have you ever attended any community association
board meetings?
80
70
72
70
69
72
70
69
VALIDATION | SIXTH NATIONAL SURVEY AFFIRMS COMMUNITY ASSOCIATION SUCCESS
On a scale of one to five, with one being very bad and five being very good, how would
you rate your overall experience living in a community association?
60
50
40
30
28
30
31
28
30
30
20
10
0
Yes
No
60
55
54
50
47
45
44 44
41
40
35
36
48
44
35
30
20
10
10
Absolutely
10 10 10
7
For the
most part
Not at all
Overall, would you say you are on friendly terms with your current community
association board, or would you say you are on unfriendly terms with them?
100
90
89
91
91
92
Do you think the members of your elected governing board strive to serve the best
interests of the community as a whole?
81
80
60
40
20
0
Friendly
terms
Unfriendly
terms
60
60
55
50
40
36
33
30
20
10
7
3
Too much
Too little
Just the
right
amount
What do you think your community should do when residents neglect to pay their
assessments?
80
70
77
70 71
73 74
70
And thinking about the amount of your overall assessments that you pay for the services
provided by your association, do you feel the amount of your assessments is too much,
too little, or just the right amount?
60
50
40
30
20
20
10
0
Insist that every homeowner

pay the assessments,
involving attorneys only if
delinquent accounts are not
brought up to date after
sufficient notification
Make up the loss by

increasing assessments for
paying homeowners
10
12
11
6
Curtail services and

amenities such as reducing
pool hours, delaying
improvements and spending
less on landscaping
80
78
70
74
76
70
70
66
60
50
40
30
27
20
19
10
0
22
1
Protect and enhance
26
21
22
Harm
No difference
The governance of community associations is subject to differing state laws and

regulations. Would you like to see more or less government control of these
associations, or would you prefer no change?
50
Do the rules in your community protect and enhance property values, harm them or
make no difference?
49
44
40
37
30
30
20
14
16
10
0
More government
control
Less government
control
No change
100
89
90
87
86
80
83
79
60
40
20
12
10
Yes
11
13
No
Did the fact that your current home is in a community association make you more
interested or less interested about purchasing or renting your home, or did it have no
80
impact?
70
63
60
61
When you were considering the purchase or rental of your current home, were you told
that it was in a community association?
64
59
57 58
50
40
30
28
30
26
29
31 32
20
14
10
0
More interested
12
7
Less interested
No impact
60
50
58
52
51
53
54
49
44
40
40
40
40
30
26
27
20
10
0
Yes
No
In your view,
100does the manager provide value and support to residents and the
community as a whole?
80
83
78
73
76
73
Does your association employ a community manager?
69
60
40
21
20
18
21
13
17
22
0
Yes
No
80
77
70
69
79
73
73
60
50
49
48
40
31
30
27
23
20
26
21
10
0
Yes
No
100
Was it generally a positive experience?

88
80
88
79
81
77
82
Have you had any direct interaction with your community manager?
60
40
20
20
20
17
12
10
13
0
Yes
No
communities, CAI works in partnership with 60 chapters to provide

information, education and resources to community associations and the
professionals who support them. CAIs mission is to inspire professionalism,
effective leadership and responsible citizenshipideals reflected in
communities that are preferred places to call home. Visit www.caionline.org
or call (888) 224-4321.
With more than 34,000 members dedicated to building better

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Validation

SIXTH NATIONAL SURVEY AFFIRMS COMMUNITY

VALIDATION | SIXTH NATIONAL SURVEY AFFIRMS COMMUNITY ASSOCIATION SUCCESS

VALIDATION | SIXTH NATIONAL SURVEY AFFIRMS COMMUNITY ASSOCIATION SUCCESS

VALIDATION | SIXTH NATIONAL SURVEY AFFIRMS COMMUNITY ASSOCIATION SUCCESS

Insist that every homeowner

Make up the loss by

Curtail services and

The governance of community associations is subject to differing state laws and

VALIDATION | SIXTH NATIONAL SURVEY AFFIRMS COMMUNITY ASSOCIATION SUCCESS

VALIDATION | SIXTH NATIONAL SURVEY AFFIRMS COMMUNITY ASSOCIATION SUCCESS

VALIDATION | SIXTH NATIONAL SURVEY AFFIRMS COMMUNITY ASSOCIATION SUCCESS

Does your association employ a community manager?

Was it generally a positive experience?

VALIDATION | SIXTH NATIONAL SURVEY AFFIRMS COMMUNITY ASSOCIATION SUCCESS

communities, CAI works in partnership with 60 chapters to provide

VALIDATION | SIXTH NATIONAL SURVEY AFFIRMS COMMUNITY ASSOCIATION SUCCESS

With more than 34,000 members dedicated to building better

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