Bank RFP Sample
Bank RFP Sample
Bank
Request for Proposal (RFP)
[Direct Bank Initiatives -0]
Confidential
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Contents
1
RFP Introduction..........................................................................................................3
1.1 Background...........................................................................................................3
1.2 RFP Organization..................................................................................................3
1.3 Objectives..............................................................................................................3
2
Vendor Instructions......................................................................................................6
2.1 Intention to Bid.....................................................................................................6
2.2 General Proposal Instructions...............................................................................6
2.2.1
Proposal Sections Format..............................................................................6
2.3 Vendor Inquiries Point of Contact......................................................................7
2.4 Bank Liability.......................................................................................................7
2.5 Confidentiality......................................................................................................7
2.6 Rejection of Proposals..........................................................................................7
2.7 Communications...................................................................................................8
2.7.1
Contacts with BANK Personnel....................................................................8
2.7.2
News Releases...............................................................................................8
2.7.3
Disclosure of Proposal Contents....................................................................8
3
Project Scope of Work.................................................................................................9
4
Vendor and Proposal Requirements...........................................................................15
4.1 Transmittal Letter................................................................................................15
4.2 Executive Summary............................................................................................15
4.3 Company Information.........................................................................................15
4.4 Past Experience...................................................................................................15
5
Financial Proposal (to be packaged separately).........................................................17
5.1 Pricing Considerations........................................................................................17
5.2 Agreement Pricing Structure...............................................................................18
5.3 Milestones...........................................................................................................19
5.4 Time and Material Rates.....................................................................................19
6
Vendor Questionnaire................................................................................................20
Appendix A Project Plan.................................................................................................23
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1 RFP Introduction
1.1 Background
Retail Banking is one of the fast growing business units in Bank. The services provided
by the existing Internet Banking system covers the traditional Online Banking with rich
features for the mass customers. However, the Direct Banking Solution that is envisioned
to be launched is targeted with highly interactive website with enhanced look and feel for
providing a limited subset of traditional banking services.
1.3 Objectives
The primary objective is a comprehensive solution for Bank to directly acquire, track and
service customers, through the Internet, mobile or call center channels. The goals for the
required solution are to provide:
The integrated system which should capture, analyze, track, and report all Direct Banking
related processes. These processes include application processing, disbursals tracking and
maintenance, and reporting. The process scope would include leads, sales, portfolio,
customer profile, employer / dealer / developer profile, and collateral profile.
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Please see below the proposed Solution Roll-out plan (please ensure your
financial proposal refers to the following phases when quoting for solution
development costs, licenses and other professional services
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2 Vendor Instructions
2.1
Intention to Bid
Sections of the proposal must be clearly labeled and pages numbered consecutively for
ease of review. Vendors responses must be provided in the same sequence as the
questions asked. Vendor must restate questions followed by its response to that question.
If a question is not applicable, or if the Vendor has no response, state so. References to
documentation provided in support of the Technical Proposal should have appropriate
page number and reference. Proposals not providing the appropriate page number and
reference will be considered to have no appropriate reference material included for that
particular question or statement. Proposals must conform to the following format. Failure
to do so will result in disqualification.
The proposal must be submitted as three (3) separately sealed packages:
1. Package number 1 TECHNICAL PROPOSAL
2. Package number 2 FINANACIAL PROPOSAL
3. Package number 3 RESUMES
Bank requires that each vendor include three paper copies of their RFP response packages
plus one copy on diskette or CD-ROM of the typed text of the response document (In
Microsoft Word format).
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-----------------------------------------------------------------------------------------------------------NOTE: All pricing details, including any soft copy, must be submitted in a separate
sealed envelope marked Financial Proposal. This envelope must be identified by the
Vendor name, RFP reference and the date submitted.
No pricing information whatsoever is to appear in the general or technical response
sections.
2.3
Any questions, requests for clarification or requests for data in connection with this
procurement shall be made to:
2.4
Bank Liability
The vendor agrees that any cost incurred in responding to this request, or in support of
activities associated with this request, is to be borne by the vendor. Bank shall incur no
liability or obligation by reason of the issuance of this RFP or by the actions of anyone
relative thereto. All decisions made by Bank are final and binding. By submitting a
response, vendors agree to unconditionally accept the conclusions.
The issuance of this RFP and the acceptance of proposals do not bind or impose legal
obligation upon Bank or the Vendor(s) in any way, nor does it limit Banks right to
negotiate in its best interest with any Vendor.
Bank shall not be responsible or liable for any costs incurred by the vendor in the
preparation and submission of the bid and proposal.
2.5
Confidentiality
All information contained in this RFP is considered to be the exclusive property of Bank.
Recipients of this RFP are not to disclose any information contained within this RFP
unless such information is publicly available. This RFP is provided for the sole purpose
of enabling the vendor to develop a response.
All bid responses will be treated as confidential by Bank. Vendors must understand and
agree that all records, data, and documentation associated with Bank are considered to be
proprietary and confidential.
The Vendor will be expected to sign and abide by a non-disclosure agreement.
Release of any information to the public concerning this request may render the Vendors
offer null and void. Any Vendor not adhering to the guidelines of the RFP may be
eliminated from further consideration.
2.6
Rejection of Proposals
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-----------------------------------------------------------------------------------------------------------Bank reserve the right to reject any or all bids or proposals which are deemed to be nonresponsive, late in submission or unsatisfactory in any way. Bank shall have no
obligation to award a contract for work, goods and/or services as a result of this RFP.
2.7
Communications
2.7.1
From the issue date of this RFP until a winning Vendor is selected, all contacts with
BANK personnel, or appointed consultants concerning this RFP, proposals, and the
evaluation process must be approved through the appointed contact. Any violation of this
condition is cause for BANK to reject the Vendors proposal. If it is later discovered that
any violations have occurred, BANK may reject any proposal or terminate any contract
awarded pursuant to this RFP.
2.7.2
News Releases
Given the ramifications this project may have on BANK personnel and the community,
BANK reserves the right to review and approve all news releases pertaining to this RFP.
The winning Vendor will submit such news releases in writing for approval prior to their
issuance to the Issuing Officer.
BANK reserves the right to make presentations related to this project to any audience
with or without the participation of the winning Vendor.
2.7.3
Technical and Cost information provided in proposals will be held in confidence and,
except for the winning Vendors proposal, will not be revealed or discussed with
competitors. The proposal of the selected Vendor, however, becomes part of any contract
entered into. All other material submitted with the proposal becomes the property of
BANK. Proposals submitted to BANK will be reviewed and evaluated by members of the
RFP Committee. BANK has the right to use any or all ideas presented in any reply to this
RFP. Selection or rejection of the proposal does not affect this right.
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Customers
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Silver Member Social Networking customers uses features like chat, discussion
forums, news, product information and videos, access to financial tools and
calculators, etc
Gold Members Online banking users who access all of the above plus have a
Savings or Fixed Deposit account with the bank and avail of funds transfer, utility
payments, account summary, credit cards and other traditional banking services.
User access restriction based on customer type as describe above..
Financial Tools:
The following are the sample proposed financial tools:
Fixed Deposit / Savings Account calculator
EMI Calculator for Mortgage, Personal Loan, Auto Loan
Mutual Fund Calculators
Calculator for Credit Card (BTF, Cash Advance)
These calculators should be with simple look and feel and in case of any
clarification customer/member can view an instructional video or contact a
support agent online via chat facility.
Parameterized Limits system for Direct Banking transactions. For example, this
should impose both user defined and bank defined limits on the maximum amount
that will be transferred, withdrawn or remitted.
Direct Banking Online Look and feel.
DB online should have browser compatibility to browser from various OS and
web browsers. In the Direct Banking environment the following options should
populate to the customer,
Products
Important News
Signup
Others (About Us, Contact Us, etc)
Promotion Banners
Members discussion forum
Login
Forgot password
Financial Tools:
Online Chat: Members can have online chat with Customer service
representatives to get to know more about the products and services.
Demo Video: User can play a video to get know the navigation of the
online functionalities.
Email: There will be inbox features to keep track the members enquires
with Customer service representative.
Calculator: Members can calculate the outcome values and can compare
the Banking service with other competitors.
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Open Account: Members can open the account from their login to get the
full featured services. The below mentioned signup process will be
applied. This will allow converting the member to customer.
Gold Members - Registered customer can get full access of registered members
and additional to the functionality of account services, transaction services. The
user interface should be flexible enough to communicate with middle layer to
capture and display the data from existing backend systems.
The following functionalities are provided to these users,
Direct Banking Transactions
Account Statements
Account Self Services
Utility Payments
Funds Transfer
Two factor authentication sending auth code to customers
mobile number.
Direct Banking BackOffice to access reports and approve requests.
Member/Customer Signup
Forgot Password
Call Centre, CRM interfacing
Proposed Business Flow. Please note, these flows are draft versions provided for
illustration only and subject to change based on business requirements. The
proposed solution should have the flexibility to easily incorporate changes in
business flow.
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Business address.
Organization structure.
Financial viability. Include audited financial statements for the past three
(3) years.
Relevant experience.
The same information shall be supplied for the company's representative or agent in the
Kingdom of Saudi Arabia.
Vendors shall provide AT LEAST one primary point of contact, including phone
numbers, e-mail addresses and any other contact information you choose to give (e.g.
Mobile #). The primary contact shall be able to provide us with any additional
information we may require.
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-----------------------------------------------------------------------------------------------------------tasks and that substantially demonstrates relevancy to the requirements of this RFP.
Descriptions must include:
Industry/Vertical/Market
Duration of Engagement
Implementation/Rollout Strategy
Contract Type
Lessons Learned
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Bank further expect that the Vendor will not include sub- or per-service Minimum Commitments in its proposal.
Vendors are required to include a time and materials rate for calculating the cost of a change in scope should the Bank desire to
vary the initial contract terms. The T&M rates shall be specific to the level of service offered.
Bank will have some penalty clauses in the contract to control the vendor & to fund any additional work that needs to be done
as a result of the vendors failure to deliver its commitment.
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Description
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5.3
Milestones
Include each milestone/deliverable indicated in the SOW along with their associated due
dates, estimated in weeks from kick-off date, and associated fees.
Weeks from
Milestone/Deliverable
Price (USD)
Kick-off
TOTAL
5.4
Include the rates for various roles, should an extension or change order be required.
Role*
Daily Rate
(USD)
Comments
Project Manager
Architect
Senior Consultant
Senior Developer
Consultant
Developer
* Listed roles are for illustrative purposes. Enlist roles as per your organization.
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6 Vendor Questionnaire
This section outlines the questionnaire to be followed by the Vendor in providing the
weightage/comments for the requirements described in this RFP.
Architecture
Yes/No
Comments
Yes/No
Comments
Yes/No
Comments
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Yes/No
Comments
Yes/No
Comments
Yes/No
Comments
Yes/No
Comments
Yes/No
Comments
Yes/No
Comments
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-----------------------------------------------------------------------------------------------------------Is there any audit trail of the user activities - can this
be parameterized?
Is it a CPU intensive/Memory intensive solution?
Licensing - is it on named-user basis or on
concurrent user basis?
Mechanism adopted for enhancement/patch delivery
- release method in place? Do we have to wait for
general release? How is this managed?
Source Code - is it part of deliverable?
Documentation - what extent of documentation is
available?
How efficient Local support is? And what kind of
queries/issues they can handle?
Can we have phase wise and/or big bang approach
for deployment?
Is there any supporting application to use/view
Archive data? Is it part of the deliverables?
Do you have data migration tool available?
Bank has EMC SAN solution and uses SRDF for
data replication - can the application use this
infrastructure for D/R?
Any audit trail available for system admin users
activities?
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