Grocery Store Start Up and Operations Guide PDF
Grocery Store Start Up and Operations Guide PDF
Start-Up and
Operations Guide
Published by the Illinois Institute for Rural Affairs at Western Illinois University
518 Stipes Hall, 1 University Circle
Western Illinois University
Macomb, IL 61455
800.526.9943
www.iira.org
Also available on the Illinois Institute for Rural Affairs website.
December 2014
Table of Contents
Introduction and Purpose.............................................................................................................................1
Description of Grocery Store...................................................................................................................1
Starting a Grocery Store................................................................................................................................1
Feasibility Study.........................................................................................................................................1
Market Analysis..............................................................................................................................................1
Market Survey............................................................................................................................................3
Location and Site Selection......................................................................................................................3
Community................................................................................................................................................3
Market Potential........................................................................................................................................4
Facility..............................................................................................................................................................4
Size and Layout..........................................................................................................................................4
Leasing versus Buying....................................................................................................................................5
Leasing........................................................................................................................................................5
Leasing Checklist.......................................................................................................................................6
Phone and Utilities....................................................................................................................................6
Equipment.......................................................................................................................................................7
Used Equipment........................................................................................................................................7
Point of Sale (POS)....................................................................................................................................8
Office Equipment.......................................................................................................................................9
Security.......................................................................................................................................................9
Inventory.........................................................................................................................................................9
Start-up Expenses.........................................................................................................................................10
Product Mix..............................................................................................................................................11
Layout........................................................................................................................................................11
Suppliers....................................................................................................................................................12
Margin and Markup................................................................................................................................12
Sales and Profits.......................................................................................................................................12
Forms of Business Ownership....................................................................................................................14
Sole Proprietorship..................................................................................................................................14
General Partnership................................................................................................................................14
Limited Partnership................................................................................................................................14
Registering the Name of a Sole Proprietorship or General Partnership..........................................14
Limited Liability Regulations.................................................................................................................15
Corporation Regulations........................................................................................................................15
Bankers, Accountants, Attorneys...............................................................................................................16
Business Plan............................................................................................................................................16
Operations.....................................................................................................................................................17
Registrations, Licenses, and Taxes.........................................................................................................17
Insurance..................................................................................................................................................17
Advertising...............................................................................................................................................18
Hours.........................................................................................................................................................19
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Service.......................................................................................................................................................19
Vendors.....................................................................................................................................................19
Sustaining a Rural Grocery Store - Managing Cash Flow.......................................................................19
Accrual vs Cash-based Accounting ......................................................................................................20
Estimating Expenses...............................................................................................................................20
Estimating Income..................................................................................................................................20
Adding Fresh to Your Existing Business...................................................................................................21
Appendices....................................................................................................................................................23
Appendix A: Illinois Small Business Development Centers .............................................................24
Appendix B: Feasibility Checklist..........................................................................................................27
Appendix C: Information References for Grocery Stores..................................................................32
Appendix D: Business Plan Checklist...................................................................................................38
References......................................................................................................................................................41
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several miles to a supermarket. Customers also appreciate the personal touch many independent
grocers can provide.
Market Survey
The first step in a market analysis is to conduct a market survey. A market survey will help to
determine a sales forecast. There are five basic steps:
1.
2.
3.
4.
Identify the trading area for the store and determine which items the store will carry.
Determine the potential spending characteristics for the population within the area.
Estimate the target areas spending power within the trading area.
Determine the proportion of the total sales volume (market share) that can reasonably
be obtained. Talk to grocers in similar size towns with comparable stores.
5. Estimate the total of sales volume you can reasonably attract. Be aware that stores can
either attract additional sales volume or simply redistribute business already there.
Some of the information gathered is primary data that the grocer will compile by himself.
Other secondary information can be obtained from sources that have already compiled the
data. Census data show the number of residents in a specific area, the number of households, and
income levels. Census data are available online (http://www.census.gov/). Maps of major trading areas may be available through local industrial or economic development groups, city newspaper offices, state business data centers, university centers, and chamber of commerce offices.
Appendix C lists several resources. Many sources provide free information and help.
Location and Site Selection
There are several factors to consider in determining a location. The store should be accessible to
potential customers with ample parking. Proximity to other businesses and traffic density are
both important. The history of the site and restrictive ordinances may make the site undesirable.
The rent-paying capacity of the business, terms of the lease, or the rent-advertising relationship
should also be considered.
The final considerations in choosing a location are (1) the community in which to locate and (2)
the specific site within the community. Selecting an appropriate site location for a grocery store is
critical to its success and a poor location for any retail operation can cause failure. Entrepreneurs
must weigh the cost of the stores location with its potential for success. For examples, a location
away from high traffic areas may be less costly but it also can reduce sales. Stores should not be
positioned so as to depend on revenue from traffic along small highways if there is a possibility that an improved alternate route will be developed in the future. Also, consider the danger of
establishing a store near a single large employer that may close or relocate. Zoning is another site
consideration. Many communities have zoning restrictions on industrial, commercial, and residential properties. Some communities are further zoned within those classifications such as to the
number of commercial units in an area or the size and architecture of the building.
Community
The community selected must have a large enough customer base to support the store. The economic base of the community should be stable and the demographic characteristics compatible
with the intended market. Entrepreneurs may be able to contact wholesale food distributors for
help in determining the probability of success in a community. Many distributors have store or
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real estate development specialists who can provide a formula based on per capita weekly expenditures used to estimate the probability for success. Distributors may use formulas to determine
the expected income of the store based on profit margins expected. Generally, stores range in size
from 2.1-2.8 square feet per capita to 4.0-4.5 square feet per capita with inventory averaging $17
per square foot. Weighing these considerations according to the businesss needs and goals will
help in the decision process.
The following information helps in formulating a communitys economic base: (1) percentage of
people employed full-time and employment trends, (2) average family income, and (3) per capita
total annual grocery sales (if no information is available for the community, use information from
similar communities).
It is also helpful to learn about the community by looking and listening. What does the local
newspaper report about the community? How do residents feel about their community? Do high
school and/or college graduates have to leave the area to find gainful employment? Are other new
businesses opening in the area? Is there new construction? Is there a progressive chamber of commerce or a local economic development group?
Market Potential
One way to approximate the potential markets for grocery stores is to examine the average sales,
the average number of employees per store, and the average number of residents per grocery
store. Classifying these ratios by size of county permits some insight into the extent to which
the markets are already saturated. In other words, if a potential entrepreneur was interested in a
county that is well above the average in concentration of grocery stores already, more time should
be spent considering the viability of this area as a potential site.
Another approach to determining store viability is to examine the number of stores per population. Regions with a larger number of persons per store are more likely to support an additional
store. These comparisons, however, do not compare for size of store and therefore must be used
carefully.
While the market comparison information can provide broad insights into the feasibility of an
additional business, more detailed data is necessary to make sound business decisions. This
information is available from several sources. First, some information regarding sales tax receipts
in broad Kind of Business categories is available from the Illinois Department of Revenue. Second,
Illinois Small Business Development Centers can offer a range of useful services to help determine market feasibility. Third, more specific information about the number of stores a region can
support is often available from professional groups and trade associations.
Facility
Size and Layout
Independent grocery stores can range widely in size: A store of 1,800 to 2,400 square feet provides
enough space to stock a variety of merchandise but small stores with only 400 square feet can also
be successful in meeting certain market segments. When laying out the store, in general, about
25 percent of the space is devoted to the checkout-customer service area. The checkout should be
within ten feet of the front door and contain impulse items such as candy, magazines, cigarettes,
film, batteries, and razor blades.
The balance of the display aisles may be 60 percent of total area. Position the aisles so that customers must walk through in-demand items to reach milk and other beverages in refrigerated coolers. Often inventory is relocated to avoid customers establishing shopping routes and therefore,
additional items are often seen and purchased when customers seek regularly purchased items.
The aisles should be as wide as possible and cleanliness is essential. Walls painted a light color or
white make the store look larger and allow brightly colored signs to stand out.
Only 10 percent of the floor space should be devoted to receiving and storage, and 5 percent to
office space. Remember customers are not in the back room or the office; and although necessary
to operate, those areas do not generate revenue. Receiving should be on the same side of the store
as the milk and other refrigerated or frozen foods to avoid delays in refrigerating new stock. The
frozen food section is often placed toward the end of the shopping pattern. Compressors for these
units should be located as close together as possible for energy efficiency. Generally, carbonated
beverages and beer are delivered by the vendor and can be located on the opposite side of the
store, creating a cross pattern of impulse buying for customers purchasing only a few items.
Leasing versus Buying
Often, when picking a facility the choice of leasing or buying a property comes up. Both options
have their merits. Leasing allows for a lower initial financing amount. Often this is crucial for an
entrepreneur with limited resources. In a lot of cases the biggest startup cost is the purchase of the
real estate and this can be the barrier that keeps a project from getting off the ground.
However, the purchase of real estate may the business owners best path to building equity.
Obviously, when youre self-employed, there is no company funded 401K. Building equity in the
business is the best way to securing a good return on the years of sweat-equity that must be
invested into a small grocery store.
Whether leasing or buying a facility, the cost of the building expense needs to be in line with
the size of the total revenue. In 2013 the average building expense (rent) was approximately 3.85
percent of total revenue (Bizminer 2014). This does not include repairs or taxes on the property.
Leasing
If a business owner determines that leasing is the best option, the lease can be structured in
several ways. New stores often do better with a short-term lease of only one or two years with a
set renewal option of five years if the business achieves targeted profits. This set renewal option
prevents a business owner from losing the lease after a short period of time at a desirable location.
A business owner may be confronted with the term Triple Net Lease. This refers to a lease agreement in which the lessee is required to pay the real estate tax, the insurance and the maintenance
on the property being leased. This is in addition to the monthly lease fee.
Percentage-based leases require businesses to pay a portion of the gross revenue, in addition to
a fixed monthly amount. This lease agreement provides landlords a definite base rent plus an
additional amount as the business grows.
Other issues to consider are who pays for remodeling and what alterations are allowed; who pays
for snow/ice removal, lawn care, and internal and external signs; and will the business owner be
required to get permission to expand or engage in additional lines of business.
Lease-holding improvements are repairs, remodeling or expansions that the business owner pays
for on the building they are leasing. These usually increase the value of the property. It is important to remember that, in this kind of lease, any improvements you make will benefit the owner of
the property but do nothing for your businesses balance sheet. The cost of preparing the building
and its ultimate return to the building owner should be considered when choosing a location.
A lease is a binding legal document. Money spent on competent legal counsel is well worth the
expense. Negotiation is always an option. If the lease does not seem acceptable, look elsewhere
and come back if there are no better offers or locations. Entrepreneur Inc. (2005) provides the
following guide for leasing:
Leasing Checklist
Heating and cooling for a small building with many coolers running can be tricky. Open coolers
surrounding the perimeter of a small building can significantly lower the temperature and lead to
inefficiency in the heating of the building. Newer coolers with either curtains or doors will save
thousands of dollars in both the use of the coolers themselves and the cost of operating the HVAC
system that must overcome the cold air escaping from outdated equipment.
The electrical needs of a grocery store can be substantial. The increasing popularity of frozen
foods has almost doubled the number of refrigerated spaces a retailer needs to be competitive.
This requires a larger electrical service than other retailers and with that comes a much larger
power bill. Be sure that the facility youre considering has or will have the needed electrical
capacity to meet your needs now and in the future.
Equipment
Equipment and fixtures are a major portion of the start-up cost for a new store and an major ongoing cost for an established store. It may well be worth the time to shop around. Also, consider a
leasing-purchasing agreement for equipment to conserve capital. Suppliers of equipment can be
found by searching Store Fixtures or Restaurant Equipment and Supplies on the internet as
well as by contacting your main wholesale supplier.
Used Equipment
Buying used equipment, or a combination of new and used, can substantially reduce start-up
costs. However, new equipment also carries warranty and service agreements. Again, shopping
around is simply smart business. While the advantage of leasing is a significantly smaller initial
cash outlay, the disadvantage is that you do not acquire equity and build a balance sheet. A financial statement showing a healthy net worth is good for any business and it may be to your advantage to purchase the real estate for the business, a much better asset, and lease the equipment that
will depreciate with time. On the other hand, changes in tax laws regarding depreciation have
made purchasing equipment more advantageous. If the equipment is needed short-term, a leased
item ceases to be an expense when it is no longer needed. There are many variables to consider.
In contrast, the efficiency of new equipment can sometimes offset the initial cost. As discussed
above, the electrical use of a grocery stores freezer and refrigeration units can be one of the largest expenses for the business. Any money spent on efficiency now will pay monthly dividends
on your electrical bill for years to come. Spend some time with a refrigeration/electrical expert
discussing the most efficient layout of equipment, compressors and lines.
Refrigeration work can be costly and setting it up correctly the first time is crucial. A good rule of
thumb is to compare the life time costs of equipment, including electrical use, to the costs of leasing over the same time frame. Consulting an accountant for help in making informed choices is
usually a wise decision. The Small Business Administrations website (http://www.sba.gov/content/
energy-efficiency-grocery-and-convenience-stores) includes helpful information on
energy efficiency in the retail grocery industry. SBAs advice includes the following:
To save energy while using larger equipment, such as HVAC, heat pumps, motors,
boilers, furnaces, and turbines, view ENERGY STARs equipment tech sheet, and
consider buying ENERGY STAR labeled products.
To measure and compare your actual energy use with that of similar grocery stores
nationwide, you can use the ENERGY STAR benchmarking tool which rates
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your store on a scale of 1-100. Whether you are responsible for one store or 100,
periodic energy benchmarking is a critical step in energy management (Small
Business Administration).
Refrigeration Tips. The Small Business Development Administration
recommends the following strategies to save money and energy on refrigeration:
Keep doors shut. Repeated fluctuations in temperature will damage food
quality and will cost money.
Clean cooling coils. Dirt accumulation impairs proper heat transfer and
lowers the efficiency and capacity of refrigerators.
Check door seals. Tight seals and properly closing doors prevent warm air
from entering the unit, which reduces cooling energy and prevents frost
buildup. Use this rule of thumb: If you can easily slide a dollar bill into the
seal, have the seal adjusted.
Building Shell
Commercial Food Service Equipment
Heating, Cooling and Ventilating
Lighting
Office Equipment and Appliances
Refrigeration
National Grids Managing Energy Costs in Grocery Stores Fact Sheet
Office Equipment
Used desks, chairs, file cabinets, and book shelves can be a source of savings that has no effect
on the atmosphere of the sales floor. However, the office computer system is one of the most
important parts of your management system. Reliability is important, so purchase accordingly.
There are many software systems available for accounting, inventory, scheduling and marketing
(e.g., Quick Books from Intuit). These programs can greatly improve your efficiency as a store
owner. Due to the changing nature of computer technology, care should be used when purchasing
a system to make sure that it allows adjustments to changing technology.
Other general office equipment and supplies will be needed. Sales receipts can be printed or standardized forms can be used. A few hundred dollars should buy letterhead stationery, envelopes,
business cards, bags, boxes, cash register tape, writing supplies, and other minor supplies.
Security
Small merchandise, office equipment, and cash attract more than paying customers. A well-lit
store can be a deterrent to burglars and shoplifters. Store owners attempt to reduce costly shrinkage by adding mirrors, burglar alarms, and closed-circuit monitors for security. Costs for security
systems vary widely; however, some security firms specialize in grocery and retail security.
A good training system for employees might be the most effective way to reduce shrinkage.
Keeping employees on the sales floor reduces the opportunities for shop lifters. Approaching
customers in the aisle and offering assistance does two things: it offers good customer service and
interrupts the chance of pocketing merchandise. Never have employees attempt to physically stop
or detain shop lifters. It is both dangerous and illegal.
Inventory
Small stores must carefully stock merchandise to maximize sales and profits per dollar of inventory. It would be unrealistic to suggest that there is one formula for stocking the shelves of a
grocery store. Different store sizes, traffic patterns, customer tastes and regional preferences all
factor into the calculations of inventory costs. It may be more useful to use industry benchmark
numbers to estimate how much and for what department you should be buying. For example, in
2013 the average sales per square foot of selling area were $11.85/week (Food Marketing Institute
2013). So for a 2000 sq. ft. store weekly sales would be in the $23,700 range. This works out to
$3,386/per day.
From here, it is relatively simple to determine how many days worth of inventory is needed on
hand to handle these sales. The industry average for days supply at the time of this writing is
somewhere between 24 and 25 days (Bizminer 2014). At our sales of $3,386/day this works out to
a range of $81,264 to $84,650.
Given that between $81,000 and $85,000 worth of inventory is needed on hand, the next question that follows is what do you need to buy? It would be extremely difficult, if not impossible, to
know exactly what your customers will buy. But it is possible to take a look at what is being sold
on average by other grocery stores. Table 1 shows a breakdown by department of grocery sales for
2010 through 2012.
Grocery
42.37
38.61
39.67
Meat
16.56
18.45
18.26
Produce
8.96
9.87
9.78
Dairy
9.70
10.63
9.51
Deli
6.24
6.53
6.90
Frozen
5.74
5.57
5.70
Beer/wine
N/A
N/A
3.10
Bakery
2.77
2.59
2.79
2.38
3.18
2.51
Seafood
2.37
2.05
2.19
General Merchandize
1.94
2.60
2.16
Tobacco
2.27
2.45
1.94
Floral
0.82
0.96
(Roerink, Anne-Marie, Dennis Lindsay, Bob Graybill, and Shelley Bosler 2014)
0.82
For example, you could average three years of grocery sales and then multiply the result
(40.22%) times the sales range and get a range of $32,500 to $34,000 in inventory for the grocery
department.
Expressed as a formula, it might look like this: Ia x Size x Ds x Dept. % = Inv.
Where:
Ia = Industry average weekly sales per square foot
Size = Size of the stores sales floor
Ds = Industry average days of supply on hand
Dept. % = Industry average sales by department
Inv. = Inventory for that given department
Start-up Expenses
Start-up expenses include any expense the business may face during the first few weeks and
months of the businesses life. Some may be one-time costs while others may be the first month of
an extended contract. Below are examples of some of the initial costs that may be incurred. Each
situation is unique but this list is representative of typical start-up expenses for grocery stores.
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Utilities/Phone Deposits
Accounting/Legal
Owner/Operator Salary
Payroll
Supplies
Insurance (first quarter)
Product Mix
The store owner, manager, distributor, and most importantly the customer, determines
what makes a good product mix. Location, competition, season, and availability of items are all
important factors to be considered. Over time, the inventory can be fine-tuned by tracking what
sells and what is left over. Non-movers should be marked down to help make space for faster
moving items.
Grocers should also consider which categories provide the typical gross profit margins to sustain
operations. Lower margin items such as baked goods and dairy products are stocked to provide a
balanced product mix. Nonfood inventory such as health and beauty aids, magazines, and ice add
convenience. These items are typically available only through route vendors or rack jobbers who
supply the racks and maintain them for the stores.
Layout
Large supermarkets are organized differently from smaller stores. Customers who visit the smaller
stores shop differently than they do in supermarkets. Small grocery stores have two types of
shoppers: destination customers who know what they want and head directly for it, and shopping customers who move throughout the store gathering both pre-specified items and goods that
catch their interest.
The layout of the grocery store floor plan has been more or less standardized over the years based
on marketing research and sales psychology. Many stores include floral sections which are positioned near the entrance to establish a fresh, pleasant feel for the shopper. This fresh theme usually flows directly into the produce aisle where customers are greeted by an abundance of healthy
fruits and vegetables. The back corner is often reserved for bakery items. This section offers the
smell of fresh baked goods and desserts, which helps encourage the customer to shop hungry.
Canned goods are usually placed in the center aisles because they do not require refrigeration and
so do not require electrical or refrigerant lines. The shelving height in this section is also strategically laid out to increase sales and profitability. Unique or gourmet items are often on the top
shelf to allow for variety while acknowledging their slower sales. Large bulk items which are large
enough for the shopper to see even when placed below normal sight range are placed on the bottom shelves to accommodate their size. Items that appeal to children are often place on the lower
shelves to entice them (and their parents) into a purchase. And, the eye level shelving is reserved
for the most popular and most profitable items in each section. Eye level shelving is prime real
estate and should be stocked for maximum profit.
Endcaps (the end of the aisles) are usually used for rotating items. These can be sale items, onetime offerings, seasonal items or other promotions. It is important to remember that not all retail
space is the same. Areas of high traffic are much more valuable than low traffic areas. Positioning
your most profitable items in the areas that see the most shoppers can increase gross profit.
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The value of shelf space is important to keep in mind when vendors offer a special one-time deal.
Often that deal is contingent on using your best floor space. Make sure you dont have more profitable items that could use that same space. The same strategy can be applied to items that sell well
but do not provide a lot of profit. These can be placed in those areas that see fewer shoppers. In
many retail stores the clearance items can be found on the back endcap in the corner. This is not
by accident. These items are sold at a discount (or at cost or even at a loss) to turn that inventory
into cash and then back into better selling inventory. Shoppers looking for a bargain will search
these spaces out on their own and the high traffic areas can be saved for the most profitable items.
Lastly, but also of importance, are the impulse items. These show up throughout the store.
Sometimes they are product tie-ins like ice cream cones next to the ice cream section. Sometimes
they are placed to encourage the customer to buy something they hadnt thought of like candy
and gum at the checkout. These items can add valuable revenue while taking up little space.
Be sure not to overdo it though because too many products in too many places can lead to a
confusing shopping experience.
Suppliers
The types of items that customers purchase dictate the inventory selection and the number of suppliers needed. As in any business, supplier relationships are important. Solid relationships with
some reliable suppliers are key to operations. Usually no one supplier can meet all needs. Most
stores buy either through a manufacturer representative or through independents who represent
several companies. Stores also buy from wholesalers or jobbers, known as distributors, who represent two or more manufacturers. Distributors are generally more expensive than manufacturers;
however, they can supply stores with smaller orders from a variety of manufacturers. Generally,
the only items stores can get from manufacturers are milk and bread. Moreover, wholesalers provide many services, such as store design, financing, and other retail support services that can help
a retailer be competitive and profitable.
Margin and Markup
The cost of goods sold includes all of the cost of inventory, or items purchased for resale. Gross
profit margin (gross profit/gross margin) is total sales less discounts and/or returns to create net
sales, minus cost of goods sold. Gross profit margin can be expressed in either dollars or as a percentage. Expressed as an equation: Total Sales Cost of Goods = Gross Profit. After all operating
expenses are deducted from the gross profit margin the remainder is net profit before taxes. The
gross profit margin needs to be sufficient to create positive net profit to allow the store to succeed.
Margin is different from markup. Margin is a percentage of the selling price, while markup is a
percentage of cost. The markup on an item is not the same percentage as margin. When markup
on an item is computed, it is a larger percentage than margin. For example, if we purchase an item
for $75 and we sell it for $100 we have marked it up 33% (25/75). But our gross profit margin is
25% (25/100). It is important to understand these business concepts.
Mark up = (retail price wholesale price) / wholesale price
Profit Margin = (retail price wholesale price) / retail price
Sales and Profits
Since most stores operate on narrow gross profit margins of 24 to 25 percent (Bizminer 2014),
operating expenses must be watched closely. Inventory must be accurately priced and be current.
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Electrical expenses, which can vary depending on the number of refrigeration and freezer units,
must be kept to a minimum. Given these factors, it helps to estimate sales and profits before the
store opens. Projections can be adjusted once operating information is available.
Most new stores face difficulties in starting and are able to achieve success only after several
hurdles are overcome. Knowing ahead of time what to expect can help. Below are some of the
common stumbling blocks to consider beforehand:
With proper planning, these issues can be overcome or prepared for before your business opens
its doors. And, for established stores, continued vigilance on these issues can help to maintain
profitability and the long-term survival of a business.
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taxed separately from its owners. To qualify for S Corporation status, a corporation must meet
several requirements, one of which limits the number of shareholders to 100. All shareholders
also must consent to the corporations choice of S corporation status. For questions regarding S
Corporation election, contact the IRS. To request S Corporation forms, Contact the IRSs Forms
Distribution Center (http://www.irs.gov/Forms-&-Pubs).
Bankers, Accountants, Attorneys
Several professionals can be helpful in providing assistance and business advice. Banks provide a
necessary function of funds transfer and may also provide assistance to businesses in finding solutions to common financial problems. The closer the relationship of the business with the proper
bank personnel, the more likely a business will receive personalized service from the bank.
The U.S. Small Business Administration (SBA) also has several services for small businesses
including help in creating and/or updating the business plan (http://www.sba.gov/).
Business Plan
The creation of a business plan is essential to obtaining financing and gives the business direction. The business plan is an excellent way to communicate to bankers, partners, suppliers, and
other businesspeople. Creating a business plan gives the owner a realistic approach to short-term
implementation of the business for the next three to five years. Contact the SBA (http://www.sba.
gov/) for help or check Appendix C for the location of the nearest Small Business Development
Center.
Business plans vary with the type of business for which the plan is prepared and with the businesss reputation and age. However, business plans generally follow a similar format. The aid of
an accountant or a local Small Business Development Center is helpful in preparing a thorough
plan. A Small Business Development Center business plan checklist is provided in Appendix D.
Generally, a business plan includes the following components:
Recordkeeping, payroll, and accounting are all necessary for the success of the business.
Recordkeeping and payroll are functions provided for or by the business. Accounting is the analysis of those functions. Accounting gives the owner a clear picture of the strength and status of the
business. Accountants may assist in establishing the type and arrangement of books most suitable
for the business. Accountants may also provide tax advice and reminders.
Attorneys generally cover a variety of specialties. It is important to hire one with the specific expertise needed. Among those most important are availability and time for clients, and expertise in
the grocery or retail field. It is important to choose bankers, accountants, and attorneys wisely in
order to utilize the services of these skilled professional consultants.
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Operations
Registrations, Licenses, and Taxes
Most businesses in Illinois are required to register with the Illinois Department of Revenue.
Business owners can register online using MyTax Illinois (https://mytax.illinois.gov/_/ ) or by
submitting a Form REG-1, Illinois Business Registration Application. The Form REG-1 is available on the website (http://www.revenue.state.il.us/taxforms/Reg/REG-1.pdf) as a fill-in and
savable form, by calling the Department at 800.356.6302, or at one of the local offices.
Chicago
James R. Thompson Center - Concourse Level
100 West Randolph Street
Chicago, Illinois 60601-3274
800.732.8866
Des Plaines
Maine North Regional Building
9511 Harrison Avenue
Des Plaines, Illinois 60016-1563
847.294.4200
Marion
Fairview Heights
15 Executive Drive - Suite 2
Fairview Heights, Illinois 62208-1331
618.624.6773
Grocers are required to withhold state and federal income taxes and FICA (Social Security) from
employees wages. Visit the IRS website (http://www.irs.gov/Businesses/Small-Businesses-&-SelfEmployed/Small-Business-and-Self-Employed-Tax-Center-1) for more information and to access
resources including the following:
Employers Tax Guide (Publication 15) (http://www.irs.gov/pub/irs-pdf/p15.pdf)
Employers Supplemental Tax Guide (Publication 15-A) (http://www.irs.gov/pub/irspdf/p15a.pdf)
Sole proprietorships use the owners personal social security number for tax reporting purposes
unless she or he pays wages to one or more employees, uses a D.B.A. (Doing Business As) name or
files any excise tax returns that include alcohol and tobacco. Otherwise, sole proprietorships must
apply with partnerships, corporations, and S Corporations for a Federal Employer Identification
Number (FEIN). More information and application can be downloaded from the IRS website
(http://www.irs.gov/Businesses/Small-Businesses-&-Self-Employed/A-Z-Index-for-Business).
Insurance
Proper insurance only helps manage risk, but no business can completely eliminate it. It is important to know what kind of insurance and how much of it to carry. Factors to consider are probability of loss, resources available to meet the loss, and size of potential loss. Considering the size
and frequency of loss to the store will help determine if insurance is required or if the loss should
be considered part of normal business. Bad-debt losses and shoplifting are two examples. The
stores financing source may have insurance guidelines or special requirements.
17
Types of insurance coverage commonly considered by small grocery stores (Entrepreneur, Inc.
1988):
Fire and general property insurancecovering fire losses, vandalism, hail, and wind
damage
Plate-glass insurancecovering window damage
Consequential insurance covering loss of earnings or extra expenses when business
is suspended due to fire or other catastrophe
Burglary insurancecovering forced entry and theft of merchandise and cash
Fidelity bondingcovering theft by an employee
Fraud insurancecovering counterfeit money, bad checks, and larceny
Public-liability insurancecovering injury to the public such as customer or
pedestrian falling on the property
Product-liability insurancecovering injury to customers arising from the use of
goods purchased through the business
Workers compensation insurancecovering injury to employees at work
Life insurancecovering the life of the owner(s) or key employee(s)
Business-interruption insurance covering loss of income resulting from business
closures resulting from a disaster
Malpractice insurancecovering owner against claims from customers who suffer
damages as a result of services performed
Errors and omissions insurancecovering the store against claims from customers
who suffer injury or loss because of errors made, or things that should have been done
but failed to be done.
More information is available on the U.S. Small Business Development Administrations website
(http://www.sba.gov/content/business-insurance).
Advertising
The purpose of advertising is to provide a direct line of communication regarding the stores products or services to customers or potential customers. Advertising will help (1) convince customers that selection and products at the store are the best, (2) announce new products and services,
(3) create a desire for the stores products or services, (4) promote a positive image, and (5) draw
customers into the store.
Effective retail grocery advertising is usually in the form of (1) newspaper, (2) magazines,
(3) direct mail, (4) radio/TV, and (5) personal selling. Specialty advertising is effective for stores
that have selected a target market. Specialty advertising includes such items as calendars, match
books, pens and pencils, telephone pads, and magnets. Other media include using shopping bags,
brochures, and samples. Social media can also be an effective and inexpensive way to market your
business. The U.S. Small Business Development Centers website (http://www.sba.gov/blogs/ultimate-small-business-guide-social-media-marketing-0) is a good source for more information.
It is important for stores to measure the effectiveness of advertising dollars to justify the advertising budget. Even free social media can take up time that could be spent in more profitable ways.
Cost, frequency, impact, and selectivity should be considered:
18
19
without a business plan, also should create a cash flow statement and should regularly review
the statement to evaluate if they are meeting their cash flow projections. While existing businesses can use historic data on their revenues and expenses, new businesses will need to predict
expenses, sales (revenue) and loan payments.
Accrual vs Cash-based Accounting
The first step in creating a cash flow statement is determining which accounting method is
best for your business. Accrual accounting transactions are recorded at the time they happen, even if payment doesnt come in for 30 days. In cash-based accounting the transaction is recorded when the money changes hands. For a business tight on funds cash-based
accounting offers the most relevant information. And the cash flow statement is the visual
representation of that information. A more in-depth discussion of accrual vs. cash-based accounting is available from the Small Business Administration (https://www.sba.gov/blogs/
cash-vs-accrual-accounting-taxable-income-and-expenses).
Estimating Expenses
New businesses can get estimates from professionals on the monthly insurance, rent if leasing,
utilities, etc. If a business owner is contemplating borrowing money, the monthly loan payment
must be estimated. There are several free online loan calculators that will help estimate a monthly
payment (http://www.bankrate.com/calculators/mortgages/loan-calculator.aspx, http://www.calculatorpro.com/calculator/loan-calculator/).
Owners Withdrawal. All business owners must ask themselves the question, What is the minimum I am willing to pay myself to make doing this project worth my effort? The answer to this
is personal and unique for every entrepreneur. This is called the owners withdrawal and only the
owner will know what this number is. This expense goes below the monthly operating expenses.
Estimating Income
As mentioned in the Sales and Profit section (page 12), the average grocery store is currently running on 24-25 percent gross profit. The remaining 75-76 percent in income goes towards the Cost
of Goods. One way to think about it is this: If a store sells $1 worth of groceries. 75-76 cents of
that dollar will go toward the purchase of the groceries sold. The other 24-25 cents can go toward
the expenses discussed above. So, a store with $100,000 in sales per month would have about
$25,000 to pay its expenses each month.
One method used to estimate the sales potential for a business is to start with the total current
sales for the geographical area the store will be located in and then estimate what percent of that
business the store will be able to capture. Small business owners (both new and experienced) are
often tempted to mold their estimate of potential sales to fit the expenses they have identified.
There is often a great deal of emotion tied up in a project and if the estimated sales dont work
with the projected expenses, the urge to recalculate your project to make it work can be almost
irresistible. Its better to go back to the drawing board with expense estimates and see if there are
hidden savings to be had.
20
According to the National Association of Convenience Stores (NACS), produce sales at convenience stores were up
by 16.7 percent in 2013.
21
To find out more about SBDCs, call 1.800.252.2923 or visit http://www.illinois.gov/dceo/smallbizassistance/beginhere/pages/sbdc.aspx. A list of local SBDC offices is available in Appendix A.
22
Appendices
Appendix A: Illinois Small Business Development Centers
Appendix B: Feasibility Checklist
Appendix C: Information References for Grocery Stores
Technical Bulletin: Grocery Stores
Table 1. Balance Sheet Data for Grocery Stores SIC 5411S
Table 2. Ratios for Grocery Stores SIC 5411S
Table 3. Income Data for Grocery Stores SIC 5411S [Add NAICS codes]
Appendix D: Business Plan Checklist
23
Chicago
Illinois Small Business Development Center at
Chicagoland Chamber of Commerce
200 E. Randolph Street Suite 2200
Chicago, IL 60601
312.494.6742
http://backend.chicagolandchamber.org/wdk_cc/
programs_and_advocacy/small_business_.jsp
Illinois Small Business Development Center at
Womens Business Development Center
8 South Michigan, Suite 400
Chicago, IL 60603
312.853.3477
http://www.wbdc.org/AboutUs/SBDC.aspx
Illinois Small Business Development Center at
Duman Microenterprise Center
216 West Jackson Blvd. Suite 700
Chicago, IL 60606
312.673.3429
http://www.jvschicago.org/
Illinois Small Business Development Center at the
Illinois Hispanic Chamber of Commerce
855 West Adams Suite 100
Chicago, IL 60607
312.492.9960
http://www.ihccbusiness.net/sbdc/
24
Centralia
Illinois Small Business Development Center at
Kaskaskia College
325 S. Poplar
Centralia, IL 62801
618.545.3260
http://www.kaskaskia.edu/ISBDC/Default.aspx
Champaign
Illinois Small Business Development Center at
Champaign County EDC
1817 South Neil Street Suite 201
Champaign, IL 61820
217.378.8535
http://www.champaigncountyedc.org/businessservices/small-business-services/counseling
Danville
Illinois Small Business Development Center at
Danville Area Community College
2917 N. Vermilion Street
Danville, IL 61832
217.442.7232
http://www.dacc.edu/sbdc
Grayslake
Illinois Small Business Development & International
Trade Center at the College of Lake County
19351 West Washington Street
Grayslake, IL 60030
847.543.2033
http://www.clcillinois.edu/sbdc-itc
Harrisburg
Illinois Small Business Development Center at
Southeastern Illinois College
2 East Locust Street Suite 200
Harrisburg, IL 62946
618.252.5001
http://www.sic.edu/audience/business-industry/
small-business-development-center
Edwardsville
Illinois Small Business Development Center at
Southern
Illinois University-Edwardsville
Alumni Hall 2126 Campus Box 1107
Edwardsville, IL 62026
618.650.2929
http://www.siue.edu/business/sbdc/
Joliet
Illinois Small Business Development Center at Joliet
Junior College
1215 Houbolt Road
Joliet, IL 60431
815.280.1400
http://sbdcjjc.com/
Kankakee
Illinois Small Business Development Center at
Elgin
Kankakee Community College
Illinois Small Business Development Center at Elgin 100 College Drive
Community College
Kankakee, IL 60901
1700 Spartan Drive
815.802.8222
Elgin, IL 60123
http://www.kcc.edu/sbdc
847.214.7488
Lisle
http://elgin.edu/business.aspx?id=1248
Illinois Small Business Development Center at the
Forest Park
College of DuPage
Illinois Small Business Development Center (SBDC) 2525 Cabot Drive Suite 201
at the Joseph Center
Lisle, IL 60532
7600 West Roosevelt Road
630.942.2771
Forest Park, IL 60130
http://www.cod.edu/business_resources/
708.697.6200
entrepreneurship/sbdc/index.aspx
http://josephcenter.homestead.com/
25
Macomb
Illinois Small Business Development Center at
Western Illinois University
510 North Pearl Street Room 1400
Macomb, IL 61455
309.836.2640
http://www.wiusbdc.org
McHenry
Illinois Small Business Development Center at
McHenry County College
4100 West Shamrock Lane
McHenry, IL 60050
815.455.6098
http://www.shahcenter.mchenry.edu/sbdc/index.asp
Moline
Illinois Small Business Development Center at Black
Hawk College
4703 - 16th Street, Suite G
Moline, IL 61265
309.764.2213
http://www.bhc.edu/business-training/businesses/
illinois-small-business-development-center/
Mt. Vernon
Illinois Small Business Development Center at Rend
Lake College
327 Potomac Blvd Suite A
Mt. Vernon, IL 62864
618.242.5813
http://www.rlc.edu/sbdc
Normal
Illinois Small Business Development Center at
Illinois State University
214 College of Business Mail Code 5580
Normal, IL 61761
309.438.3610
http://www.sbdc.ilstu.edu/
Oglesby
Illinois Small Business Development Center at
Illinois Valley Community College
815 North Orlando Smith Avenue, Building 11
Oglesby, IL 61348
815.224.0212
http://www.ivcc.edu/sbdc
Olney
Illinois Small Business Development Center at
Illinois Eastern Community College
218 East Main Street
Olney, IL 62450
618.395.3011
http://www.ieccsbdc.com
26
Peoria
Illinois Small Business Development Center at
Bradley University
141 Jobst Hall 1501 West Bradley Avenue
Peoria, IL 61625
309.677.2992
http://www.bradley.edu/academic/colleges/fcba/
centers/turner/developmentcenter/
Rockford
Illinois Small Business Development Center at Rock
Valley College
605 Fulton Eiger Lab, Room E109
Rockford, IL 61103
815.921.2082
http://www.rockvalleycollege.edu/Business/SBDC/
index.cfm
Schaumburg
Illinois Small Business Development Center at
Harper College
650 East Higgins Road Suite 106
Schaumburg, IL 60173
847.925.6520
http://goforward.harpercollege.edu/business/sbdc/
index.php
Springfield
Illinois Small Business Development Center at
Lincoln Land Community College
8 South State Capitol Plaza C/O Greater Springfield
COC
Springfield, IL 62701
217.544.7232
http://www.llcc.edu/sbdc/
Ullin
Illinois Small Business Development Center at
Shawnee Community College
8364 Shawnee College Road
Ullin, IL 62992
618.634.3371
http://www.shawneecc.edu/cced/cced.asp
University Park
Illinois Small Business Development Center at
Governors State University College of Business
Room 3300
University Park, IL 60466
708.534.4928
http://www.govst.edu/SBDC/
27
28
7. Add the amounts in 5 and 6. If this income is greater than what you can realistically
expect from your business, are you prepared to forego this additional income to be your
own boss with only the prospects of more substantial profit/ income in future years?
8. What is the average return on investment for a business of your type?
Preliminary Income Statement
1. You need to know the business income and expenses. Show profit/loss and derive
operating ratios on income statements.
2. What is the normal markup in this line of business, i.e., the dollar difference between the
cost of goods sold and sales, expressed as a percentage of sales?
3. What is the average cost of goods sold as a percentage of sales?
4. What is the average inventory turnover, i.e., the number of times the average inventory is
sold each year?
5. What is the average gross profit as a percentage of sales?
6. What are the average expenses as a percentage of sales?
7. What is the average expenses net profit as a percent of sales?
8. Take the preceding figures and work backwards using a standard income statement
format and determine the level of sales necessary to support your desired income level.
9. From an objective, practical standpoint, is this level of sales, expenses and profit
attainable?
Market Analysis
The primary objective of a market analysis is to arrive at a realistic projection of sales.
Customer Base
1. Define the geographical areas from which you can realistically expect to draw customers.
2. What is the makeup of population in these areas, average family size, age distribution
and per capita income?
3. What do you know about the population growth trend in these areas?
4. What is the consumers attitude, shopping/spending patterns of business?
5. Is the price of your product or service important to your target market?
6. Can you appeal to the entire market?
7. If you appeal to only a portion of the market, is that segment enough to be profitable?
Competition
1. Who are your major competitors and their strengths/weaknesses?
2. Are you familiar with factors concerning your competitors price structure, product lines
(quality, breadth, width), location, source of supply, promotional activities and image
from a consumers viewpoint?
3. Do you know of any new competitors or competitors plan for expansion?
29
4. Have any firms of your type gone out of business lately? If so, why?
5. Do you know the sales and market share and profit levels of each competitor?
6. Do you know whether the sales and market share and profits of each competitor are
increasing, decreasing or stable?
7. Can you compete with your competition?
Sales
1.
2.
3.
4.
5.
6.
7.
30
Miscellaneous
1. Are you aware of the major risks associated with your product/business/service?
2. Can you minimize these major risks or are they beyond your control?
3. Can these risks bankrupt you?
Venture Feasibility
1. Are there major questions remaining about your proposed venture?
2. Do the above questions arise because of a lack of data, management skills, or a fatal flaw
in your idea?
3. Can you obtain the additional data and management skills needed or correct the fatal
flaw in your idea?
4. Are you aware that there is less than a 50-50 chance that you will be in business two years
from now?
Reprinted from: First-Stop Business Information Center, Illinois Department of Commerce and Economic
Opportunity. 1996. Starting a Business in Illinois. Springfield: Illinois Department of Commerce and Community
Affairs, pages 25-28. The Feasibility Checklist is also available on DCEO website (http://www.illinois.gov/dceo/
SmallBizAssistance/BeginHere/Documents/feasibilitychecklist.pdf).
31
32
33
Employees
If the business will be hiring employees you will probably be required to make unemployment
insurance contributions to the Department of Employment Security (DES). To determine liability,
complete a Report to Determine Liability form and submit it to DES. The form and instructions
for completion are available by contacting DES.
Department of Employment Security
P.O. Box 19300
Springfield, IL 62794-9300
800.247.4984
312.793.5000
http://www.ides.illinois.gov/Pages/Unemployment_Taxes_and_Reporting.aspx
Local Requirements
Many communities require businesses to be licensed or registered and to comply with local zoning requirements. Contact your city or county clerk for information on licensing, zoning, inspections, sign restrictions, and other local regulations.
Information and Resources
There are a variety of resources available as you start your business. The First-Stop Business
Information Center of Illinois has a single, statewide resource to help individuals and businesses
obtain comprehensive regulatory and permit information and referral assistance. First-Stop offers
a detailed handbook, Starting Your Business in Illinois. This handbook provides general business
start-up information, tax requirements, information for businesses with employees, poster display
requirements, and information regarding business registration in Illinois. The handbook is available on the DCEO website (http://www.illinois.gov/dceo/SmallBizAssistance/BeginHere/Pages/
PublicationsAndBizGuide.aspx).
The Illinois Small Business Development Center Network (http://www.illinois.gov/dceo/
SmallBizAssistance?Pages/default.aspx) and the Service Corps of Retired Executives (SCORE)
offices (http://www.score.org)can provide technical assistance in marketing, management, finance, international trade, government procurement, energy management, and commercialization of technology related products. Additional information is available through the Business
Information Center at 800.252.2923, TDD: 800.785.6055.
The Small Business Administration offers many publications online. A listing of these publications
is available at http://www.sba.gov.
Local libraries and Chamber of Commerce are excellent sources of information. Check at the
local library for listings of associations and publications related to your type of business.
34
As Percent of Total
Assets
Assets
Cash and Equivalents
$25,607
5.0
33,126
6.5
0.0
0.0
200,030
39.3
0.0
35,685
7.0
294,447
57.8
151,630
29.8
10,144
2.0
0.0
53,319
10.5
509
100.0
17,380
3.4
7,260
1.4
111,614
21.9
0.0
20
0.0
6,191
1.2
41,303
8.1
183,748
36.1
207,280
40.7
0.0
A/RTrade (net)
Inventory
Cost and Estimated Earnings in Excess of Billings
All Other Current
Total Current
Fixed Assets (net)
Joint Ventures and Investment
Intangibles (net)
All Other Non-Current
Total Assets
Liabilities
Notes PayableShort Term
Current Matured Long Term Debt
Accounts PayableTrade
Accounts PayableRetention
Billings in Excess of Costs and Estimated Earnings
Income Taxes Payable
All Other Current
Total Current
Long Term Debt
Deferred Taxes
All Other Non-Current
Net Worth
Total Liabilities and Net Worth
11,435
2.2
107,077
21.0
$509,540
100.0
Reprinted from: Financial Profiles of the Small Business and Introduction to Financial Statement Ratios (5th ed.). 1995.
Folly Beach, SC: Halcyon Group, page 125.
35
Median
1.6
0.3
131.0
Days Receivables
2.8
Cost of Sales/Inventory
17.3
Days Inventory
21.1
Cost of Sales/Payables
30.9
Days Payables
Sales/Working Capital
Days Working Capital
11.8
39.2
9.3
Coverage Ratios
Earnings Before Interest and Taxes/Interest
1.5
6.5
Leverage Ratios
Fixed Assets/Tangible Net Worth
1.4
3.8
Operating Ratios
Percent Profit Before Taxes/Tangible Net Worth
Percent Profit Before Taxes/Total Assets
Sales/Net Fixed Assets
Sales/Total Assets
10.5
2.2
28.6
8.5
Reprinted from: Financial Profiles of the Small Business and Introduction to Financial Statement Ratios (5th ed.). 1995.
Folly Beach, SC: Halcyon Group, page 125.
36
As Percent of
Total Assets
4,338,506
100.00
3,452,566
79.60
Advertising
62,020
1.40
Bad Debts
2,883
0.10
Car/Delivery
2,351
0.10
Commissions
370
0.00
Freight
18,820
0.40
Taxes/Licenses
23,244
0.50
Sales/Revenue
Variable Disbursements
Cost of Goods/Cost of Contracts
997
0.00
3,563,251
82.10
775,255
17.90
3,074
0.10
Fixed Disbursements
Bank Services Charges
Amortization of Intangibles
2,324
0.10
33,851
0.80
631
0.00
45,705
1.10
Insurance
21,707
0.50
5,542
0.10
Leased Equipment
391
0.00
Legal/Professional
12,957
0.30
Office Expense
2,496
0.10
Outside Labor
2,361
0.10
Pension/P.S./Payroll Taxes
33,432
0.80
Rent
65,741
0.50
19,338
0.40
Supplies, Operating
34,689
0.80
Utilities
53,363
1.20
SalariesOfficers
28,085
0.60
Payroll
371,881
8.60
Interest
21,053
0.50
5,434
0.10
764,054
17.70
11,200
0.30
Depreciation/Depletion
Dues and Publications
Miscellaneous Expenses/(Income)
Total Fixed Disbursements
Pretax Profit
Dollar Sales Break-even
767,822
Reprinted from: Financial Profiles of the Small Business and Introduction to Financial Statement Ratios (5th ed.).
1995. Folly Beach, SC: Halcyon Group, page 126.
37
__
__
__
__
__
Management
Indicate legal structure of business organization.
Identify owners, officers, and other key personnel. List addresses, phone numbers, and percent of business
ownership.
Describe responsibilities for all key personnel and emphasize management expertise.
Identify management consultant team: attorney, accountant or tax preparer, insurance advisor, other.
__
__
__
__
Marketing Plan
Describe industry history and trends. How might current trends affect your business?
Identify number and kinds of firms in your industry.
Show a basic understanding of the importance of appropriate target marketing. Describe your target market(s)
and what criteria you used to select them.
Describe you geographic market area and projected market share.
__
__
__
__
Competitive Analysis
Identify your competitors and explain how you investigated them.
Estimate competitors market share and financial resources.
Consider your competitors strengths and weaknesses compared to those of your company as you discuss the
following four categories:
__
__
__
Product/Service
Describe your product and/or service line(s).
What makes your product or service beneficial to the potential customer? Compare to competitors
Analyze your product/service life cycle and identify current stage.
Discuss intellectual property rights (patents, copyrights, trademarks) or other legal or technical protection for
your products/services.
Discuss plans for expansion of product lines or for new product development.
__
__
__
__
__
Place (Location/Distribution)
Analyze pros/cons of business location and physical features of the building relative to your competitors.
Indicate that you have investigated local zoning laws.
Describe facility location and general demographics of the neighborhood, city or target market area. Is site
owned or leased (state terms of lease)?
Comment on location costs (rent, property taxes, utilities, maintenance)
Explain any planned capital or leaseholder improvements or expansion.
Explain how your will get your products and/or services to the customer. Show consideration of any
alternative distribution systems.
__
__
__
__
__
__
Pricing
Describe pricing for each product/service. Explain your sales terms and discounts.
Discuss your pricing policies and constraints compare with competitors pricing strategies.
__
__
38
Promotion
Identify your public relations and advertising strategies. Discuss which types of media (print, radio, television,
direct mail, trade shows, etc.) you will use to promote your business and why.
Establish an advertising budget.
__
__
Operations
State hours of operation. Note any seasonal variations in sales or hours of operations.
Identify special equipment or materials needed to produce your products or deliver your services.
Explain plans for equipment acquisition, lease, and/or schedule of replacement. List approximate costs and
methods of financing.
Describe production planning, methods, and specific procedures you will apply to maintain efficiency and
technical competitive edge.
Identify how physical store or plant layout supports this system.
Identify key suppliers, usual terms and conditions of delivery and payment, and projected dollar value of
purchases per year.
Discuss importance of establishing and maintaining a positive purchasing/vendor relationships.
Describe your recordkeeping system. Identify who will prepare financial statements and tax returns (owners,
employee, or accountant/bookkeeper).
Explain your inventory management and control practices.
Explain your credit and accounts receivable policies.
__
__
__
__
__
__
__
__
__
__
__
__
__
__
__
__
__
__
__
__
__
__
__
__
__
__
__
Regulatory/Environmental Issues
Identify any federal, state, or local agencies or industry programs that could regulate or impact your business.
Consider potential environmental impact.
If your business creates a waste stream, describe how you will handle it.
__
__
__
__
__
__
__
__
39
Appendices/Exhibits
This section should document any items that are not or cannot be addressed in the narrative, such as:
rsums of owners, officers, and other key personnel
pictures of unique products
pictures of location exterior/interior
copy of lease agreement
copy of distribution or franchise agreement
copies of patents and other intellectual property protection
copies of contracts for the purchase of your product/service
copies of operating licenses or permits
__
__
__
__
__
__
__
__
__
Reprinted from: Small Business Development Center. 1996, January. Business Plan Checklist. Macomb, IL: Western
Illinois University, Small Business Development Center.
40
References
Bizminer 2014. Biz Benchmarker Report, Illinois Supermarkets and Other Grocery (Expect
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