Directv HDDVR Hr44 Manual
Directv HDDVR Hr44 Manual
Box 1079
El Segundo, CA 90245
USER GUIDE
DIRECTV GENIE & EARLIER
HD DVR RECEIVERS
When you see the ENERGY STAR label on your set-top box, it means that your set-top box is ENERGY STAR
qualified, giving you the benefit of saving energy and helping our environment.
However, ENERGY STAR labeled HD DVR set-top boxes qualify for ENERGY STAR only when configured
with the DIRECTV Whole-Home DVR service. All other ENERGY STAR labeled set-top boxes, when used in
conjunction with a DIRECTV subscription, meet ENERGY STAR criteria without requiring the consumer to take
any additional steps.
Getting Connected
If a professional installed your DIRECTV HD DVR and any Clients, you are ready to start watching TV. If your equipment was
not professionally installed, or you just added a surround sound system or other equipment, please see Appendix 1, Setup and
Activation.
IMPORTANT:
Advanced Receiver service fee is required with all HD DVRs to view the HD channels included in your programming package in
HD, and for DVR functionality.
DIRECTV hardware, programming and Advanced Receiver service available separately. For information and pricing, please
visit directv.com.
TABLE OF CONTENTS
DIRECTV HD DVR RECEIVER USER GUIDE
CHAPTER 4: RECORDINGS
Recording a Single Show........................................................48
Recording a Series.................................................................50
Watching and Deleting Your Recorded Shows........................52
Playlist...................................................................................53
Manage Recordings................................................................57
Recording from Your Computer, Phone or Tablet..................61
CHAPTER 5 - EXTRAS & SPECIAL FEATURES
Extras.....................................................................................64
Special Features.....................................................................70
DIRECTV Whole-Home DVR Service.....................................74
Genie HD DVR & Mini............................................................79
DIRECTV Mobile Apps...........................................................80
CHAPTER 6 - SETTINGS & HELP
Settings..................................................................................84
Parental Controls...................................................................93
Favorite Channels..................................................................98
Help........................................................................................99
APPENDICES
Genie HD DVR.....................................................................102
DIRECTV Genie Mini Back Panel Example............................107
Index.....................................................................................174
Icon Reference......................................................................178
This symbol indicates that dangerous voltage with a risk of electric shock is present within this unit.
This symbol indicates that there are important operating and maintenance instructions in the literature accompanying this unit.
PRODUCT INFORMATION
Keep your receipt to obtain warranty parts and service and for proof of acquisition. Attach it here and record the serial and model
numbers in case you need them. *These numbers are typically located behind the card door on the front panel of your Receiver.
Model No. *
Serial No.
Acquisition Date
Dealer/Address/Phone
Access Card *
Receiver ID *
10
The DIRECTV Genie Remote Control (Model series RC71 and above) with
Radio Frequency (RF) technology offers improved functionality and a host
of convenient benefits. While the Genie Remote comes factory-set to Infra
Red (IR) Mode, so it works with your earlier model Receivers. You can easily
change the settings on your DIRECTV Genie HR44 Receiver, your Genie Mini
(C41 only) and Genie Wireless Mini (C41W and above) to take advantage of the
many benefits of RF like:
Reduced interference
During the programming process, the Genie Remote becomes paired with
the DIRECTV Receiver you want it to work with. However, you can easily pair
it with a different DIRECTV Receiver, Genie Mini or other DIRECTV Ready
client anytime.
See next page for RF Mode and programming instructions; for the complete
button layout of the Genie Remote, go to the back cover of this manual.
NOTE: If you have upgraded to the latest DIRECTV Genie Receiver (HR44
and above) and Mini Client (C41, C41W and above), the Genie Remote is
not required you can still use the previous generation Universal Remote
Control to operate your devices.
3. Press MENU on the Remote, then select Settings & Help from the left
menu.
4. Select Settings from the Settings & Help screen.
5. Select Remote Control from the left menu
6. Select IR/RF Setup.
7. Use the arrow keys to select IR or RF, depending on which Receiver you
wish to pair the remote with, then arrow to select Continue.
8. Follow the onscreen instructions.
For instructions on how to program your remote to an DIRECTV Ready
Television, please visit directv.com/rvu.
If you have set your Genie Remote to RF mode, and wish to reset it to IR
mode, repeat the above steps to #6, choose IR, and follow the onscreen
instructions.
2. Make sure the TV to which you want to program your Genie Remote is
turned on.
11
The DIRECTV Universal Remote works with your pre-Genie Receivers, as well
as the latest Genie DVRs and Mini Clients, as long as the newer devices are
programmed to operate in IR Mode.
12
MENU Evokes the main menu for access to all features in your DIRECTV
System
INFO Displays the Channel Banner where you can get information about
your current program.
GUIDE Accesses the Program Guide.
LIST Accesses the Playlist screen.
EXIT Dismisses any menu screen/box and returns you to your current
programming.
ARROW Keys & SELECT Navigate through any menu screen or dialog box.
BACK/ Left ARROW Key Returns you to your previous location.
The navigation and destination keys below are common to all models of
DIRECTV Remotes:
13
14
Universal Remote
RC71 Remote
II
RECORD
Records programs in the Guide and live
TV. Press twice to record a series.
STOP**
15
16
You can access the More System Info screen to see the status of
any Remote on a Receiver or Client. Press MENU, select Settings
& Help, arrow over to Settings, then select Info & Test from the
left menu. Select More System Info from the lower right of the
screen. Using the ARROW keys, scroll down the list of information
to Remote Control to view related information. If more than one
Genie remote is paired with the Genie HR44 or other Receiver, it
will display in the listing Other Paired Remotes.
NOTE: Each time you press a button, the green light at the top of
Remote flashes. If it flashes several times with a single press, the
batteries (size AA) need to be replaced.
If you press the RECORD button during a live show, the progress
bar turns orange and the orange record icon appears next to the
title of the show.
17
LIVE BUFFER
18
Recordings..................................................................................30
Extras..........................................................................................31
Settings & Help...........................................................................31
Program Guide.......................................................................... 20
Program Info...............................................................................20
Local Channels...........................................................................21
HD and SD Channels..................................................................21
Unsubscribed Channels.............................................................21
3D Channels................................................................................22
Interactive Channels...................................................................22
Filtering the Guide......................................................................23
Guide Options..............................................................................24
Mini Guide...................................................................................25
19
PROGRAM GUIDE
Press the GUIDE button to display the onscreen Program Guide,
with up to 14 days of programming information. Navigate in the
Guide as follows:
Use the ARROW buttons to move one cell at a time up/down/
left/right;
20
PROGRAM INFO
Press INFO on any program to see its associated info screen,
which screen displays the programs description and provides
other information and functionality:
Watch or record the program, view a list of other showings or
episodes, and more.
Rotten Tomatoes This popular film/TV Critic ratings
system uses fresh or rotten tomato icons to represent critic
scores.
Flixster This audience ratings service uses upright or
spilled popcorn icons to represent audience scores.
(A 60%+ awards the fresh tomato and upright popcorn,
respectively.)
Cast & Crew see info on actors, directors, producers, etc.
who worked on the show or movie. Select a name to view
the Filmography, which is the actor or crew members
entertainment resume.
PROGRAM GUIDE
You Might Like displays shows similar to the current
program.
LOCAL CHANNELS
Your DIRECTV-provided local channels can be found in the
Guide from channel numbers 2 through 69.
HD AND SD CHANNELS
DIRECTV has a tremendous offering of HD channels and they
are spread throughout the Guide. They are identified by an
HD, look for HD after the program title in the Guide. If you
want to see only the HD version of a channel in the Guide go to
Chapter 6, Settings: Display: Preferences, for instructions on
how to make that setting.
UNSUBSCRIBED CHANNELS
Channels that are not part of your subscription package
are shown grayed out in the Guide. You can customize
your Guide to hide these channels. See Chapter 6,
Settings & Help: Favorite Channels for details.
HD
Channel
Unsubscribed
Channel
21
PROGRAM GUIDE
3D CHANNELS
22
NOTE: *If you are using the DIRECTV Universal Remote, press
GUIDE, the YELLOW button, and follow the same instructions
as above for 3D channel list.
INTERACTIVE CHANNELS
Interactive Channels allow you to interact with what you see
onscreen. When accessing these channels, it may take a few
seconds for the software to download.
To access the ACTIVE Channel, press MENU, select
Extras, then arrow over to the Active icon. The channel is
ready to interact when the yellow highlight box appears.
To exit an interactive channel, press GUIDE and select
another channel, or just directly input the numbers of
the destination channel on your Remote while still on the
ACTIVE Channel.
Other interactive channels, such as Sports Mix let
customers with a qualifying programming package see up
PROGRAM GUIDE
Look to the
right to
see how the
Guide is
being
filtered.
23
PROGRAM GUIDE
GUIDE OPTIONS
From the Program Guide, press the DASH key [] to display the
Guide Options menu.
24
PROGRAM GUIDE
MINI GUIDE
If you are watching a show and want a quick look at whats on next,
press ENTER to display a one-line mini Program Guide. Use it for
the channel youre currently watching or type in a new channel
number to see whats airing next there. Look for the channel or
time you want using the Up, Down, Left & Right arrows. Press
MiniSELECT on the new show to go to that channel.
Guide
25
When you find a currently airing show in the Guide you want to
watch, press SELECT and the Receiver changes to that channel.
The Channel Banner briefly displays at the top of the screen with
program title, channel number, date, time and other information.
Select More Info for detailed program information and other
options.
26
You can also press INFO to display the Channel Banner while
watching a program.
The Channel Banner also provides easy access to Messages,
the last four channels you watched, Favorite Channels, Closed
Captioning, Audio and Video options, and Parental Controls. Use
the ARROW keys to highlight an option, then press SELECT.
MESSAGES
Select Messages, to see your messages. DIRECTV sends
messages to you for important news items or special promotions.
When you have new mail, an envelope icon appears in the
Channel Banner.
INFO
Select Info to read a brief description of the program. For detailed
program information and other options select More Info.
FAVORITE CHANNELS
Select Favorites to update the Program Guide to show only the
channels you want to see. You have four options to choose from
such as, All Channels, Channels I Get, Custom 1 and Custom
2. Channels I Get displays only the channels you subscribe to.
Custom 1 and 2 are self-created lists of your favorite channels.
If one of your self-created lists is active, select the Add... or
Remove... option to add or remove the current channel from that
list.
CLOSED CAPTIONING
Select the CC option, then select either DIRECTV Subtitles or
Closed Captioning. Both options display the same text so only one
or the other can be ON at a time. The display format is the only
difference so check out both to determine your preference. Select
OFF to turn the display of subtitles or closed captioning off.
27
AUDIO/VIDEO OPTIONS
28
PARENTAL CONTROLS
Select Parental to quickly lock or unlock your Receiver. You can
also customize your Parental Controls settings by selecting
Parental Controls. For more information on Parental Controls
settings, see the Parental Controls section in Chapter 6.
29
MENU
The DIRECTV Menu is your main point of access to My DIRECTV,
Search & Browse, Recordings, Extras, and Settings & Help. Press
MENU on your remote to see your options.
MY DIRECTV
30
RECORDINGS
Recordings option provides access to the Playlist and Manage
Recordings features. For additional information, see
Chapter 4, Recordings.
MENU
EXTRAS
31
32
Search Features........................................................................ 43
Smart Search..............................................................................43
YouTube Search..........................................................................44
DIRECTV Voice Search .............................................................45
33
TV Shows
34
MOVIES
Movies offers an easy, one-stop way to find ANY movie on
DIRECTV, including broadcast channels, premium channels,
latest releases, In Theaters, Pay Per View, and On Demand. This
includes both free and premium movies.
Press MENU, select Search & Browse, then select Movies. The
latest movies are also available in the Program Guide starting at
channel 125.
A few of the categories include:
Just Added - New titles available every week.
Whats On Now? - Movies that you can either watch instantly or
that will start in the next 30 minutes.
In Theaters - Movies coming soon. Read a description of the
movie and schedule it to record as soon as its available.
Select a category and browse the titles using the arrow keys on
your remote or the Page Up/Down buttons. Alternatively, you can
search for a movie by typing in your search term using the number
keys on your remote like a cell phone.
ON DEMAND
35
VIEWERS TIP: You can also check out your favorite programmers
home page for previews and missed episodes. Simply add a 1 in
front of the regular DIRECTV channel number. For example, A&E
is on channel 265. The homepage is channel 1265.
36
NOTE: *If you are using a Universal Remote, press the BLUE
button to keep a program in your Playlist.
To delete a movie from your Playlist, highlight the title and press
the RED button on your remote. To keep a movie, highlight the
title and press ENTER* on your remote. This ensures the movie
will not be deleted by the Receiver as your disk drive fills up.
37
38
Special events like UFC, Boxing, WWE and more are listed in
the Program Guide starting around channel 117. (Actual channel
number may vary depending on current offerings.)
Ordering PPV events works the same way as ordering DIRECTV
On Demand movies from the Program Guide. See previous
section for details.
39
SPORTS
Spend less time searching and more time watching your favorite
sports. With the Sports feature, you can find tune-in info for all
your sporting events in one location, at the press of a button.
Its like having an on-screen Guide dedicated to all your sports
programming.
40
Get the complete lineup of all the games and events airing on
TV now through the next 14 days, including Pay Per View, UFC,
boxing and WWE events.
Create a list of up to 20 of your favorite teams so related
programming always appears at the top of your list.
Set your DVR to record every available game for any team, as
well as an entire series and multi-day tournaments.
Season Record lets you set recordings for your favorite
teams and events automatically, year after year, across all
channels in your package and sports subscriptions.*
Browse by your preferred criteriaby sport, date or time.
Also, filter by the channels included in your program package.
Dovetails with DIRECTVs ScoreGuide TV App, sharing the
info from your My Team list.
41
NOTE: *TV Shows and the Genie Recommends feature are only
available on the Genie HD DVR (model HR34, HR44 and above)
and Genie Minis (model C31, C41, C41W and above).
42
SEARCH FEATURES
SMART SEARCH
Find Your Show Faster
Far in Advance
The DIRECTV Far in Advance tool lets you search for upcoming TV
series scheduled to air more than 14 days into the future. Type
your program name into the Smart Search keypad, and choose
from the results list. You can view episode information for select
shows up to a year in advance of air date, and even opt to record
the episode or series.* Never miss the new season of your favorite
show, or a series premiere again! See Chapter 4, Recording, for
more information on recording programs.
NOTE: *Far in Advance displays information provided by our
content partners, and may not be available for all shows.
Smart Search finds all matching content within the 14-day Guide
and beyond (see Far in Advance below), as well as within the
movie library. It anticipates your search entry and delivers more
relevant results faster.
Press MENU on your Remote, select Search & Browse, then
Smart Search. Before you start typing, check out Suggested
Searches to the right of the keypad for trending new content
and more.
Enter your search term using the onscreen keypad, or with your
remote number/letter buttons results will appear as soon
as you start typing. Select a result for more information and
recording options.
43
SEARCH FEATURES
Keyword & Recent Searches
44
YOUTUBE SEARCH
If your HD DVR is connected to the Internet, you can search for
and watch YouTube content on your TV.
For connected DVRs:
1. Press MENU, and select Search & Browse, then Smart
Search.
2. Enter your search term.
3. Select the YouTube-labeled item that displays at the bottom of
the results list.
4. A list of YouTube videos matching your search term will
display. To launch a video, press SELECT on the desired
result. Or, highlight the title and press INFO for a description
of the video and other options.
SEARCH FEATURES
DIRECTV VOICE SEARCH
Download the DIRECTV Mobile App for your smart phone and
use the apps voice-activated search feature to browse the
Guide on your TV. You simply tell it what youre looking for! To
learn more, please see the DIRECTV Mobile Apps section in
Chapter 5, Extras & Special Features.
46
CHAPTER 4: RECORDINGS
Recording a Single Show........................................................... 48
From Live TV...............................................................................48
From the Guide...........................................................................48
Changing a Record Option..........................................................48
Stopping an In-progress Recording...........................................49
CHAPTER 4 - RECORDINGS
Recording a Series.................................................................... 50
From Live TV...............................................................................50
From the Guide...........................................................................50
Changing a Record Option..........................................................50
Stopping an In-Progress Recording...........................................51
47
48
CHAPTER 4 - RECORDINGS
49
RECORDING A SERIES
FROM LIVE TV
50
RECORDING A SERIES
STOPPING AN IN-PROGRESS RECORDING
If you press the RECORD button a third time on a series, an
onscreen message will appear giving you the choice to Keep
Recording, Change Recording Options, or Stop Recording.
CHAPTER 4 - RECORDINGS
51
52
You can use any of the DVR control buttons (PAUSE, FFWD,
REW, etc.) while watching your recorded show from select
channels. If you press STOP, the show will stop and an
information screen with various options will appear. The last
channel viewed in live TV will appear in the upper-left corner of
the screen. To return to full-screen live TV, press EXIT or
select Done.
PLAYLIST
The Playlist screen displays all your recorded programs. To
get to the Playlist screen directly, press LIST on the remote,
or press MENU and select Recordings, then Playlist. Titles
you have yet to view are shown in bright, white letters, while
viewed titles (partially or completely) are light grey.
The time, date and channel of each recorded program is
displayed to the right of the program title. Icons identifying
program status are displayed to the left of the program title
(for example, a circle K for Keep Until I Delete). See page 178
for a list of all the icons.
CHAPTER 4 - RECORDINGS
53
PLAYLIST
PLAYLIST OPTIONS
54
PLAYLIST
Open/Close All
The series episodes you have recorded are grouped in folders in
your Playlist. Select Open/Close All to open all of your folders so
you can see each episode without having to select each series
individually. You can also use this option to close them all.
Filter by Playlist
If you are set up on a Whole-Home DVR or Genie network, this
option lets you select whether to see all available titles from all
Receivers, or just those on the local Receiver.
MANAGING MY PLAYLIST
39% Free
CHAPTER 4 - RECORDINGS
55
PLAYLIST
Keep
56
Delete
Highlight a single show or a series (indicated by a folder icon)
and press the RED button to delete it. If you delete a folder,
all episodes of that series will be deleted. Dont worry about
pressing the RED button accidentally. You will always see a
confirmation message before you delete anything.
Note that HD programs take up more disk space than standard
definition (SD). So, you may want to record your favorite content in
HD, while recording other shows in SD to optimize your use of the
available recording capacity.
MANAGE RECORDINGS
Once you have scheduled recordings, you can find the status
and history of those recordings by pressing MENU and selecting
Recordings, then Manage Recordings to see the following
options: To Do List, Series Manager, Queue, History, Purchases,
Manual Record and Record Defaults. These features are
described on the next few pages.
TO DO LIST
CHAPTER 4 - RECORDINGS
57
MANAGE RECORDINGS
SERIES MANAGER
58
QUEUE
The Queue screen displays movie titles that are in the queue
awaiting delivery to your hard drive. See Chapter 3, Movies, On
Demand and Pay Per View: Ordering Programs for details.
MANAGE RECORDINGS
HISTORY
Provides status information for every recording scheduled,
whether they were completed, canceled or deleted. If you think
something should have been recorded, but wasnt, check here to
look for an explanation.
PURCHASES
Provides status information for all Pay Per View programs that
were bought on the Receiver you are currently using, and, if
viewed, the date and time. To see purchase activity for other
Receivers or Clients on your account, you must view it locally.
RECORD DEFAULTS
The Record Defaults screen lets you set the recording options
you want the Receiver to use each time it records. The Receivers
default settings work best in most cases, but you may want to
change them to your personal preferences.
CHAPTER 4 - RECORDINGS
MANUAL RECORDINGS
59
MANAGE RECORDINGS
When recording a series, the Episode Type gives you the
option to record first run only, repeats only, or both.
60
The Keep Until option lets you keep a recording until you
delete it or until the disk is full, in which case the DVR can
delete it automatically if the disk fills up. A recording that
is labeled Keep Until I Delete will never be deleted until
you do it manually. If all of your recordings are labeled
that way and the disk fills up, no new recordings will occur
until you manually delete some of your Keep Until I Delete
recordings.
The Start and Stop options let you adjust the times of your
recordings to ensure you dont miss anything. Keep in mind
that starting early and ending late on all of your recordings
may create more recording conflicts than if you started
and stopped on-time (according to the Program Guide
schedule). If you find a particular series runs habitually
late or early, it is better to adjust that series using the
programs Info screen, rather than set the recording
defaults, which would affect all of your DVR recordings.
Press MENU, select Manage Recordings, then select
Series Manager. Select the program you want to adjust,
then select Series Options.
FROM A COMPUTER
CHAPTER 4 - RECORDINGS
61
62
Forget to set your home DVR to record a must-see show? Now you
can use your iPhone, iPad, iPod, or Android phone or Android
tablet to schedule a recording from anywhere. A feature of the
DIRECTV Mobile App, the remote scheduling function even lets you
set your DVR to record select movies that are still in theaters when
they become available on DIRECTV.*
Features:
Search for any television show up to 14 days in advance.
Browse programs by channel, or date & time.
Get program information instantly, including description, length
and rating.
Record a single episode or an entire series.
Set start and end time extensions to your record requests.
Order DIRECTV CINEMA right on your tablet or phone and
record to any DIRECTV DVR in your home.
Go online to directv.com/mobileapps for downloads and instructions.
You can also learn all about DIRECTV Everywhere, the mobile app
that brings the DIRECTV viewing experience to your phone or tablet.
Please see Chapter 5, Extras & Special Features: DIRECTV Mobile
Apps.
NOTE: *Requires Internet access via mobile device and directv.com
login. Remote connections may vary. In rare instances, scheduled
recordings may not be recognized. Only available on certain receivers.
Special Features..........................................................................70
DIRECTV DoublePlay................................................................ 70
GameSearch............................................................................... 71
QuickTune.................................................................................... 71
TV Apps........................................................................................ 72
DIRECTV Whole-Home DVR Service..........................................74
Get Your Network Set Up............................................................. 74
Genie HD DVR & Mini.................................................................79
DIRECTV Mobile Apps................................................................80
Key Benefits & Features ............................................................. 80
Sports on the Go.......................................................................... 81
DIRECTV Voice Search .............................................................. 82
Extras..........................................................................................64
Messages..................................................................................... 64
DIRECTV Active Channel............................................................. 64
Music & Photos........................................................................... 65
Caller ID....................................................................................... 67
Showroom.................................................................................... 68
Pandora........................................................................................ 68
YouTube........................................................................................ 69
63
EXTRAS
Use the Extras option to access Messages, the DIRECTV Active
channel, TV Apps, Music & Photos, Pandora and, if your Receiver
is Internet-connected, YouTube. Depending on your setup, it may
also include the Caller ID feature.
MESSAGES
64
EXTRAS
MUSIC & PHOTOS
65
EXTRAS
66
EXTRAS
CALLER ID
67
EXTRAS
SHOWROOM
68
PANDORA
Pandora is personalized Internet radio designed to help you
discover new music youll love, mixed in with music you already
know. To use Pandora, your Receiver must be connected to the
Internet and you must have a Pandora account set up online. To
access Pandora, press MENU on your remote. Select Extras then
Pandora.
You can listen to various stations and create, edit and personalize
stations.
To listen to Pandora while watching a program: While listening to
Pandora, press EXIT on your remote and select Yes, Play Pandora
to display video onscreen. Your remote buttons now control your
music. To switch to video control, press ENTER on your remote to
change programs. To exit Pandora and go back to TV, press EXIT
and select No, Stop Pandora.
EXTRAS
YOUTUBE
Watch millions of Internet videos on your TV.
69
SPECIAL FEATURES
Your DIRECTV HD DVR supports these special features that can
be accessed without going through a menu.
Watching
Program 1
Program 2
Program 1
DIRECTV DOUBLEPLAY
70
Program 1
3. Now use the DOWN arrow to switch back and forth between
the two programs.
Program
Program 22
NOTE: *You cannot fast forward during live TV until you pause
or rewind a program.
Watching
Program 2
SPECIAL FEATURES
GAMESEARCH
QUICKTUNE
Use QuickTune to get to your nine must see channels fast! While
watching live TV, press the UP arrow on your remote control. A
display with fields for 9 channels will appear on screen. To fill in
the fields, press the ENTER button on your remote control. The
channel you are currently viewing will be added to the currently
highlighted field in the QuickTune display. After youve made all
your picks, press the UP arrow whenever you want to bring up the
application. Use the arrow keys to highlight the channel you want
to watch and then press SELECT.
71
SPECIAL FEATURES
TV APPS
72
With DIRECTVs free TV Apps, you can check your local weather,
get the latest sports scores, track your NFL fantasy standings,
and discover trending shows all without missing a second of
what youre watching on TV. To enjoy TV Apps, your DIRECTV HD
DVR must be connected to the Internet. (See Appendix 4, Get
Connected, for instructions.)
TV Apps include:
ScoreGuide - See updated scores, stats & standings for
all major sports (including college conferences), results
for games you missed and game schedules up to 7 days in
advance. ScoreGuide can also be launched while watching a
sports channel like ESPN or MLB Network by pressing the
RED button on your remote.
Weather - Get hourly weather updates and advisories, the
10-day forecast and more for your local area. Store up to 5
favorite cities for local conditions at a glance.
NFL.COM Fantasy Football TV App - Track standings,
scores, and stats for your NFL fantasy team. Plus, NFL
SUNDAY TICKET lets you tune to any game in progress from
the app so you wont miss the live action.*
Whats Hot - See whats trending on DIRECTV in real-time
and discover new shows.
Social - Connect to social media right from your TV to see
what your friends are watching and share your own favorites.
SPECIAL FEATURES
DIRECTV TV Apps are FREE and easy to use. Just press the
Right ARROW button on your Remote to launch the TV Apps
dock and select the app you want.
73
74
75
You can share the Playlist with other Receivers and Clients, or
not. For example, the HD DVR in your Den, can be set to share its
Playlist with the Mini Client in your Master Bedroom, but not with
the HD Non-DVR in your Kitchen.
76
Allow Deletion
Your HD DVR can be set to prevent another location from deleting
programs that were recorded by that HD DVR. In our previous
example, if the DVR in the Den is set to allow deletion From this
room only, any attempt to delete a program (recorded in the Den)
from the Master Bedroom or Kitchen would be prevented.
You can change sharing options at any time. Press MENU, select
Settings & Help, then Settings, Whole-Home and then Share
Playlist.
4. View Status:
To view the Whole-Home status for all your connected HD DVRs,
press MENU, select Settings & Help, Settings, Whole-Home then
Status. This screen displays if DIRECTV Whole-Home DVR service
status, as well as the Share Playlist settings for all networked HD
devices.
77
78
79
80
Watch
Stream live TV channels on your device in any room of
your home, and stream a selection of content while on the
go.* Stream On Demand programs from HBO, STARZ,
SHOWTIME and other networks. Order PPV programs from
your mobile device to watch wherever you like.
*Only select networks available for live streaming functionality and are subject
to change at any time.
Please refer to the NOTE on page 82 for more details.
iPad is a registered trademark of Apple, Inc.
Android is a trademark of Google Inc.
SPORTS ON THE GO
DIRECTVs special sports-optimized features and dedicated
football app keep sports fans entertained and informed, wherever
they are.
Use your mobile device as a remote control for your DVR and set
recordings from anywhere. (See Chapter 4, Recordings.) Use
your mobile device to access your Shared Playlist across all your
DVRs with Whole-Home service.
81
82
Parental Controls...................................................................... 93
Lock Now....................................................................................94
Unlock Now.................................................................................94
Ratings Limits.............................................................................95
Adult Channels...........................................................................96
Channel Blocks...........................................................................96
Web Videos..................................................................................96
Spending Limits..........................................................................97
Viewing Hours.............................................................................97
Favorite Channels..................................................................... 98
Help........................................................................................... 99
Settings..................................................................................... 84
Info & Test...................................................................................84
Display.........................................................................................84
Audio...........................................................................................88
Network Setup............................................................................88
Remote Control..........................................................................89
Satellite.......................................................................................90
Whole-Home...............................................................................91
Power Saving..............................................................................91
Reset...........................................................................................92
83
SETTINGS
84
DISPLAY
Select Display to access the following options: Preferences,
Video, TV Ratio, TV Resolution, Captioning or Clock. Before you
get started, you may want to review Appendix 5, About HighDefinition, which describes HD formats and resolutions.
SETTINGS
Preferences
These are user interface display settings which include:
Recording Tips: Turn On or Off helpful tips that display onscreen
whenever you schedule a recording.
Guide HD Channels: Choose whether you want the Guide to show
HD channels and their duplicate SD channels or to hide the SD
duplicates.
Video
Set your preference for the following screen options: Native,
Screen Format and Bar Color.
Native: You can turn Native Mode ON or OFF. When Native Mode
is ON, your TV auto-changes to match the resolution of the
Guide shows: Select whether you want the first press of the
GUIDE button to take you directly to the Program Guide or to go to
the category filter first.
85
SETTINGS
86
TV Ratio
Set the aspect ratio that matches your TV. Options are Standard 4:3
or Widescreen 16:9.
SETTINGS
TV Resolutions
Select the resolutions your TV can support so your Receiver can
pass the proper signal. To find the resolutions your TV supports,
check the Users Guide that came with your TV. If you select a
resolution your TV doesnt support, the Receiver will reset the
resolution after a few seconds.
Captioning
Select Captioning to turn closed captioning ON or OFF, and to
select the font style, size and color for the display of captions.
Select Clock to set your time zone and whether you want the
Receiver to show Daylight Savings time or not.
Clock
87
SETTINGS
AUDIO
88
NETWORK SETUP
Select Network Setup to set up and test your DVRs connection to
the Internet. See Appendix 4, Get Connected for details.
SETTINGS
REMOTE CONTROL
Select Remote Control to display the Remote Control setup
screen. Then select from the Program Remote, IR/RF Setup,
Receiver Mode and Advanced Setups options.
For DIRECTV Universal Remotes only: When the MODE switch
on your Remote is in the left-most position, it controls your
DIRECTV Receiver. However, you can also program the AV1, AV2
and TV positions to control other equipment such as your TV,
DVD, VCR or Stereo.
IR/RF Setup
Certain remote control models feature Radio Frequency (RF)
capability. DIRECTVs new Genie Remote (black & white design)
is both Infra Red (IR) and RF capable, but you must select the
mode you want. Otherwise, you will need to refer to the model
number printed on the top left corner of your DIRECTV Remote
Control to confirm its Remote type. A letter R at the end of the
model number (which may be followed by other letters) indicates
that the remote supports RF.If no letters follow the number, the
89
SETTINGS
remote works in IR mode only. Please refer back to Chapter 1,
Using Your Remote Control for detailed information.
NOTE: While the newer Genie (HR34, HR44 and above) HD DVRs
are RF-capable, previous model DIRECTV Receivers may also be
RF-capable.
90
Receiver Mode
Select Receiver Mode if you want to use one remote to command
a second DIRECTV Receiver.
Advanced Setups
Use this option to set up your remote to control 3 or more
Receivers in one room.
SATELLITE
This option is used by installers when your system is initially
set up; you should not have to use it. However, you can use this
screen to view your Receivers satellite signal strength\or to
repeat the satellite setup procedure.
SETTINGS
The Antenna Setup option can be used to display channels
received via your off-air antenna in the Guide. You must have an
off-air (terrestrial) antenna connected to your HD DVR Receiver.
Not all HD DVRs have a built-in off-air tuner.
WHOLE-HOME
POWER SAVING
Some DIRECTV Receivers are Energy Star certified, meaning
they include features that reduce power consumption. The Power
Saving option automatically puts these Receivers into Standby
mode when there is no activity on your Remote for 4 hours. When
the feature is ON, a message will display to warn you before the
Receiver goes into Standby mode.
91
SETTINGS
RESET
The Reset screen lets you Restart the Receiver, reset to factory
defaults, or reset everything.
92
PARENTAL CONTROLS
To review or update your Parental Controls settings, press
MENU, select Settings & Help, then Parental Controls. You can
also access Parental Controls by pressing INFO, then selecting
Parental, then Parental Controls.
Parental Controls enable restrictions to be placed on
programming as well as certain actions, and requires a
passcode to change the restrictions. Whether you want to block
access to mature content, limit spending amounts, or restrict the
number of TV viewing hours, you have total control for the whole
household. The system default is unlocked for all categories.
PARENTAL CONTROLS
LOCK NOW
94
After setting the restrictions you want (see below for options),
choose Lock Now from the left menu. Youll be asked to create
a passcode. This passcode will be your entry to unlocking and
adjusting the limits in the future.
UNLOCK NOW
When Parental Controls are locked, a message appears if you
try to tune to a restricted program, explaining why the program
is blocked. To temporarily unlock a particular program, select
Unlock Now and enter your passcode. Multiple entries aimed at
guessing the passcode are thwarted by a time delay; each invalid
passcode entered lengthens the delay for subsequent entry by
one second.
For more unlock options, press MENU, select Settings & Help
then select Parental Controls. Various options for removing
restrictions temporarily or permanently will appear. Select one
and enter your passcode. You can also unlock Parental Controls
by pressing INFO while watching TV. Select Parental then Unlock
All and enter your passcode.
NOTE: If you have Parental Controls set and temporarily
unlocked, turning the Receiver off will turn Parental Controls
back on.
PARENTAL CONTROLS
RATINGS LIMITS
Set rating limits for Movies, TV and Other (unrated) shows. From
the left menu, select Rating Limits then select either Movies, TV
or Other.
Movies
Select the button next to the overall ratings limit you wish
to impose. Brief descriptions of the ratings appear for your
guidance.
Other Shows
Highlight and select the box to toggle the setting between Allow
No Rating and Block No Rating. If you choose Block No Rating,
programming that has no rating, such as news and sports, will
not display.
TV Programs
95
PARENTAL CONTROLS
ADULT CHANNELS
96
CHANNEL BLOCKS
Prevent children from viewing pre-selected channels with the
Channel Blocks feature. Scroll down the channel list and select
those you wish to block. You can also key in channel numbers or
use Block All or Allow All to save time.
WEB VIDEOS
Prevent children from viewing videos from the Internet. Select
Web Videos, then highlight and select the box to toggle between
Block Web Videos and Allow Web Videos.
PARENTAL CONTROLS
SPENDING LIMITS
Limit the amount that can be spent on each Pay Per View
purchase. Select Spending Limits. Then enter your preferred
spending dollar limit using the numbers on your Remote.
VIEWING HOURS
97
FAVORITE CHANNELS
Create lists of your favorite channels. Use your list to see only
those specific channels listed in the Guide as well as when youre
channel surfing in live TV. You can create up to two custom lists
on your Receiver. You can also choose Channels I Get to see only
the channels that are in your DIRECTV programming package.
98
HELP
HELP provides information about your Receiver and its
functionality, features, and more, as well as step-by-step
instructions and frequently asked questions (FAQs). Press MENU,
select Settings & Help, then select Help.
Select a category folder to view its contents, then select a topic
from the list for detailed information.
You can also view self-help videos on Channel 1 and find
answers to all your questions on DIRECTVs Online Answer
Center at www.support.directv.com.
100
GENIE HD DVR
102
Genie HD DVR
GENIE HD DVR
Picture In Picture
Genie lets you watch two programs on the same TV, live or
recorded, at the same time. While watching one program, press
the INFO button on your remote. Select PIP. The program youre
currently watching moves into a smaller window on your screen.
The larger video is the active program and can be controlled
by your remote. To switch between programs, press the DOWN
ARROW.
To change the position of the smaller window, press INFO on
your remote. Select PIP and choose a position from the options
provided.
103
GENIE HD DVR
SHARE PROGRAMS BETWEEN ROOMS
104
GENIE HD DVR
GENIE AS A MEDIA SERVER
You can use your Genie HD DVR as a media server. Any DIRECTV
Genie Mini, or DIRECTV Ready TV or RVU-enabled device lets
you watch TV via your Whole-Home DVR Network.
Start watching a show in one room, press EXIT on your
remote, then resume watching in another.
Pause or rewind live programming in any connected room.
Schedule, watch or prioritize recordings from any room.
105
GENIE HD DVR
CONNECTING CLIENTS
You may register up to eight Clients per Genie HD DVR; these may be Genie
Minis (C41, C31, C41W and above), or DIRECTV Ready TVs.
106
Before connecting and activating Clients, your Genie HD DVR must be set
up, activated, and functioning.
To begin, connect, plug in and turn on the Client. Once it detects the Genie
HD DVR, it will prompt you to enter a PIN. On your DIRECTV HD DVR, press
MENU, then select Settings & Help, then Settings. Select Whole-Home
from the left menu, then select Manage Clients. Note the PIN shown on the
Manage Clients screen, and do not exit the screen!
On the Client, enter the PIN you received from the Genie HD DVR using the
remote. Select Done on the confirmation screen. The Create a Location
screen displays. You may add a new location, or replace a location. Select
the appropriate option and follow the onscreen instructions.
Once the location has been set up, you have a choice of copying settings
from another location or accepting the DIRECTV defaults.
The following settings are copied from a server or Client to another Client:
Parental Control Settings
Favorite Channels
NOTE: The settings from any Client can also be copied to the Genie HD DVR.
Display Settings
Clock
Language
Sound Effects
NOTE: For more information on setting up, adding and moving Genie Minis
and other DIRECTV Ready Clients, do a search on the DIRECTV online
Answer Center at http://support.directv.com/ or call 1.800.531.5000.
2. A/V OUT A combined 10-pin output that supports both audio and video. Your Genie Mini client comes with an A/V Out cable
for Component Video and RCA audio. An A/V Out cable for Composite Video and RCA audio can be purchased separately.
3. HDMI Use this combination digital video and audio connector for the best picture quality. This is the recommended
connector for HD TV.
4. USB USB 2.0 Port (For future use.)
5. DIGITAL AUDIO OUT COAXIAL Use this digital audio connection for sound.
6. POWER Your Receiver must be plugged in at all times to function properly.
WARNING: Use only the power supply (power cord) that came with your DIRECTV Receiver or Client. Failure to use the authorized
power supply may cause electric shock, fire, bodily injury and/or property damage. If the power supply becomes damaged or needs
to be replaced, please contact DIRECTV Customer Service to obtain an authorized replacement.
1. NETWORK SWM ONLY (models C41 and C31 only) Connect a cable from a Single Wire Multi-Switch (SWM) to this port. This
is your SAT-IN connection.
107
108
Troubleshooting Tips.................................................................110
Reset Your Receiver................................................................... 110
Reauthorize Your Receiver........................................................ 110
System Software Updates......................................................... 111
Onscreen Messages.................................................................. 111
Run the System Test.................................................................. 112
109
TROUBLESHOOTING TIPS
RESET YOUR RECEIVER
110
Press the red RESET button behind the access card panel
door on the front of the your Receiver, then wait a few
minutes for Program Guide information to be acquired.
If you reset a Genie Mini and the problem persists, try
resetting the Receiver.
If the problems persist, try unplugging the power cord of the
Receiver for 15 seconds, then plug it in again.
Reset Button
(Your equipment may not look exactly like the model illustrated.)
TROUBLESHOOTING TIPS
SYSTEM SOFTWARE UPDATES
ONSCREEN MESSAGES
You may see an onscreen message similar to the one on the
right occasionally. The top line of the message provides a brief
description of the message purpose, while the second line
displays instructions to follow. Most onscreen messages contain
an error code in parentheses. Go to directv.com/troubleshooting
and select the corresponding onscreen error message for
solutions.
The sample message at the right displays when you try to view
to view a channel that is not in your programming package. In
this case, you must, call Customer Service at 1.800.531.5000 and
mention the error code number when prompted.
111
TROUBLESHOOTING TIPS
RUN THE SYSTEM TEST
The System Test runs a basic diagnostics check on your DVR.
112
1. All connections jacks, cables, etc. are in place correctly. See Appendix 2, Connections for TV and Equipment for
more information.
2. Remote control has working batteries.
3. The access card is inserted in the DIRECTV Receiver.
Then follow these steps:
1. Turn on your TV and the DVR (if you have the Universal Remote, slide the MODE switch to DIRECTV position).
2. Press MENU, then select Settings & Help.
3. Select Settings then Info & Test.
4. Select Run System Test.
5. If your system does not pass the System Test, check any of these potential trouble areas: cabling, satellite dish position,
phone connection and access card.
6. If you continue to have problems, call DIRECTV Customer Service at 1.800.531.5000.
NOTE: Occasional fluctuations in the phone line or satellite signal can give temporary false readings, therefore we recommend
running a system test several times before concluding there is a problem.
Possible Causes:
There may be an obstruction to your dish (debris, snow, ice, etc.) or a building or tree that blocks your line of sight to the satellite.
There may be a problem with the cables running from your satellite dish to your DIRECTV Receiver.
If the picture is frozen, blocky, or pixelated, there may be a problem with the transmission from the source.
Solution:
Weather issues are usually temporary. Wait for the weather to clear and
your signal should return to normal.
If there are no weather problems in your area, reset your DIRECTV DVR
using the red RESET button behind the door on the front of the Receiver or
by unplugging the Receiver for 15 seconds and then plugging it back in.
Check all the connections on the back of your Receiver, starting with the
SAT-IN connection, and make sure theyre secure.
If the problem originates from the program source (for example, you see
the problem on one channel, but not on any others), wait for the channel to
resolve the issue.
If there are obstructions blocking the dishs path to the satellite, you should
contact a professional to remove them, or a DIRECTV installer at 1.800.531.5000 to relocate your dish.
If your signal strength is lower than 70 (60 or lower on HD Receivers) in good weather, contact a professional installer to
realign your dish, or call DIRECTV at 1.800.531.5000.
Severe weather (rain, snow, hail etc.) may cause this issue.
113
Possible Causes:
114
The DIRECTV Receiver and most TVs and VCRs let you toggle between different video sources. Your TV may be on a different
input source than what you are trying to view.
Your TV may not support the selected HD resolution from your Receiver.
Solution:
Check that the DIRECTV Receiver and TV are both powered on.
If you dont see the DIRECTV picture, verify your current TV input by turning the TV on and off. Most TVs display the input in the
upper right- or left-hand corner. If the input is set to something other than your DIRECTV Receiver, toggle through the inputs
with the input button on the DIRECTV Remote (if programmed) or TV Remote a your picture displays. (If the DIRECTV Remote is
not working for the TV, it may need to be programmed.)
If the TV Remote is not available:
1. Find the Input or Source button on your TV and press it. It may be on the front panel, sides, bottom, or top edges of your TV.
2. Slowly set the TV to each input option, one at a time. Sometimes it takes a second or two for the input to switch, so dont
proceed too quickly.
3. Set the TV to whichever input displays a picture.
If you see a snowy screen and are using a coax connection to connect to the TV, make sure your TV is on channel 3 or 4.
Press the TV/VCR button on the VCR Remote or on the VCRs front panel.
If problems persist, turn off all equipment connected to your TV, wait a few minutes, then turn the DIRECTV Receiver back on.
Check the batteries in the Remote. They may be weak, dead or installed incorrectly. Try replacing batteries.
Possible Causes:
If youre entering a channel number that is less than four digits long, the Receiver might wait two seconds before tuning to
115
Solution:
Remote Sensor
For the DIRECTV Universal Remote Control (RC65 and earlier models):
Check that nothing is between the Remote Control and the remote sensor.
Make sure the Remote is in DIRECTV mode. Slide the MODE switch on the Remote to the DIRECTV position so the Remote will
control the DIRECTV Receiver.
If you are trying to operate a device other than the DIRECTV DVR
that you have programmed the Remote to control, make sure you
first slide the MODE switch to the mode that is programmed for that
device (AV1 or AV2). The indicator light for the component youre
trying to control should light up when you press a valid key for that
component. If it doesnt, make sure the MODE switch is in the correct
position.
Make sure the device you are trying to control has been programmed to your DIRECTV Remote Control. See Chapter 6,
Settings & Help: Settings: Remote Control for instructions on how to program your remote to control other devices.
116
If the indicator lights on the remote control start flashing, the batteries in the remote control are running low and should be
replaced soon. You may also see an onscreen message that the batteries are low. Note that when you replace the batteries,
you should not have to reprogram your remote to control other devices unless the batteries have been completely dead for a
month or more.
Possible Causes:
Remote batteries have an insufficient charge.
Receiver / Client or power strip is not plugged in to a power source, or power cord is not plugged in to the Receiver.
Wall outlet is not providing power.
Solution:
If your Receiver or Client wont turn on, the problem may be with the device itself, or with the remote control. Please try the
following:
To Check the Receiver or Client (C31, C41, C41W and above):
Verify the detachable power cord is plugged into the back of the DIRECTV Receiver or Client and the wall outlet.
Check the outlet or power strip to make sure it is live by plugging in something else.
Try plugging Receiver or Client into a different wall outlet.
Make sure the outlet is not controlled by a wall switch.
Unplug Receiver or Client for five minutes, and then plug it in again.
Make sure remote batteries have sufficient charge. For the Universal Remote, the green light should be solid green when
you press its PWR button. If the light blinks several times slowly, replace the batteries. If there is no light, make sure
batteries are inserted with the positive and negative ends in the proper positions. Otherwise, replace batteries. For the
Genie Remote, a low battery indicator is displayed on your Receiver when the batteries need to be replaced.
Make sure nothing is blocking the IR sensor on the Receiver. Remote must be pointed at Receiver, unless it is capable of RF
(as is the case with the Genie Remote) and has been set up as RF.
I see a message on my TV screen that says, Please Call Customer Service x721. Whats going on?
Possible Causes
The channel youre trying to watch may not be included in your programming package.
Your DIRECTV Receiver may not have the programming information for this channel.
Solutions
If the channel is part of your programming package, try resetting your Receiver by turning it off and unplugging it. Wait 15
seconds, then plug it back in and turn it on.
If the channel is not part of your programming package, you can change your package online or call 1.800.531.5000.
Finally, try reauthorizing your Receiver. On a computer, go to directv.com/reauthorize and follow the onscreen instructions. You
will need to be logged into your account on directv.com to complete this process.
For the Universal Remote, make sure the MODE switch is in the left-most position (DIRECTV Mode), and press PWR (power
key) or press POWER button on the front panel of the Receiver. On the Genie Remote, this step is not necessary. See the
next bullet for more info.
117
Possible Causes:
This may be normal. After five minutes, the screensaver will display.
Press any key on the remote to see the progress bar again.
118
Solution:
If satellite data acquisition still does not move forward, press the RESET
button behind the access panel door on the front of the DIRECTV
Receiver and wait for Program Guide information to be acquired.
Reset Button
Possible Causes:
Problem with how the program was produced or how it was sent to DIRECTV for broadcast.
Your surround sound system may be out of sync, or may be set up incorrectly.
Solution:
Change the channel on your DIRECTV Receiver. This may re-sync the audio.
Rewind the program for about 5 seconds, then fast forward to live programming.
Try replacing or switching the cables between your surround sound system and your DIRECTV Receiver. Refer to your
surround sound systems manual for assistance.
Solution:
Verify that the MUTE button is not activated on your Remote.
Raise or lower the volume. Did volume meter display on TV?
Test sound on your TV by changing the input to another source, such as a DVD player, game box, or antenna.
If connected to stereo or surround sound system, verify components are on and set to the correct mode, and that audio
cables are secure and connected correctly.
If the issue continues, reset your DIRECTV Receiver. Press the RESET button behind the access panel door on the front of
the DIRECTV Receiver. You can also press MENU, select Settings & Help, then Settings. Select the Reset item from the left
menu and follow the onscreen instructions.
Check the HD output resolutions and deselect those not supported by your TV. For 1080p programs, some TVs do not support
the 24 frame-per-second rate DIRECTV provides. Also, many TVs do not support 480i. You may have to press the RES button
on your Receivers front panel to set the resolution to one your TV supports.
You can see a picture from your DIRECTV Receiver, but there is no sound.
119
Possible Causes:
The channels might be excluded from the Favorites list currently in use.
120
Solution:
To change your Favorites List, press GUIDE on the Remote, then press the DASH [] button and select Change Favorites List,
then All Channels.
Enter the channel number using the number pad on the remote control.
Check the dish type set in your Receivers preferences: Press MENU, select Settings & Help, Settings, Info & Test, then More
System Info. Check the Satellite Dish Type shown on the System Setup screen to see if it is correct. If not, select Satellite
from the left menu, then select Repeat Satellite Setup. Follow the steps. From the Satellite Dish Type screen, make sure the
proper dish type is selected.
To refresh your Receiver information, go to directv.com/reauthorize. You will need to be logged into your account on
directv.com to begin this process.
Possible Causes:
Excessive heat may have caused the Receiver to go into a standby state.
You may have blown a circuit breaker or be experiencing a power outage.
Parental viewing limits may have been activated on your DIRECTV Receiver.
Solution:
Ensure that your Receiver has plenty of ventilation and that nothing is on top of the Receiver.
Wait 30 seconds for internal circuits to reset, then turn Receiver back on.
Consider using a line conditioner or surge protector.
Consult an electrician if the problem is frequent or severe, especially if other household appliances or electronics are affected.
If parental limits are active, turn your DIRECTV Receiver on again and enter your parental lock code when prompted.
Possible Causes:
A scheduled recording may be about to begin, so the Receiver is changing channels to record the show as requested.
Your TVs timer may have been activated.
Electronic protection circuit may have been activated due to a power surge.
121
122
There is no viewable video or image on the screen. Screen could be black, blue, grey or seem like the TV is off.
Possible Causes:
Your TV and/or your Receiver are not powered on.
Your Receiver may be hooked up to the TV incorrectly.
You may be on the wrong video source for your DIRECTV Receiver.
You may be tuned to a channel that is not currently broadcasting, or that you dont subscribe to.
Solution:
Check that DIRECTV DVR and TV are both powered on.
Read Appendix 2, Connections to TV and Equipment for instructions about connecting your Receiver.
Press the INPUT button on the white TV remote control to change video source. If you are using the Black & Universal Remote,
press ENTER and hold for three (3) seconds to bring up the TV INPUT to change the video source.
Try another channel and see if you have live video.
Press the POWER button on the front panel of the DIRECTV Receiver.
Press the red RESET button behind the door on the front panel of the Receiver.
The program may have been blocked by Parental Locks.
Possible Causes:
You dont subscribe to Caller ID service through your local phone company.
You are using a wireless phone jack, which usually will not transmit Caller ID information.
Solution:
Contact your local phone company to subscribe to Caller ID service.
Turn on Caller ID notification. Press MENU, select Extras, then Caller ID, then Turn On Notices.
Verify that your wireless phone jack transmits Caller ID information. If not, connect a standard phone cable to your Receiver
or replace your wireless phone jack.
Possible Causes:
Someone else may have prevented the recording or erased the program after it recorded.
The recording may have been cancelled due to a conflict with another program with higher priority in the Prioritizer.
The program may have been blocked by Parental Locks.
You may have deleted a Series recording. If you delete a Series by pressing RECORD on an episode in the Guide, you cancel
the entire series, not just the highlighted episode.
The Caller ID feature in your DIRECTV Receiver is turned off. See Caller ID in Chapter 5.
123
If the recording was cancelled due to a scheduling conflict, you will need to record the program again and if necessary you
will need to adjust the programming priority. See the Manage Recordings: Series Manager section in Chapter 4 for details.
124
Check the Parental Locks on your Receiver and TV. Adjust the content ratings, if necessary.
Q: I wanted to record a program, but I got an error message saying it conflicted with another scheduled
record. What do I do?
Your DIRECTV DVR can record up to two programs at once, or it can record one program while you watch another live program.
Possible Causes:
You tried to record three programs at the same time or tried to watch a live program while recording two others at the same time.
There was an overlap in the programs you tried to record.
Solution:
If you tried to record three programs at once, or watch a live TV program with two others recording, you will need to decide
which recording to cancel.
If the overlap is a couple of minutes (for example, some networks occasionally start programs at 8:59 instead of 9:00 p.m.),
adjust your recording start and end time Recording Options. See the Changing a Record Option section in Chapter 4.
Someone else manually deleted the program.
The hard drive on your DVR is full. The program may not have recorded.
Possible Causes:
If you were trying to record a sporting event, the event may have run over its allotted time.
You may have had a recording conflict with a higher priority program.
Someone may have manually ended the recording.
Solution:
Try setting the end time of the recording in the Record Options so the recording ends one or two minutes later (or more, if
necessary). You may be able to record the same program again later in the week. Check the Program Guide for additional
showings.
For sporting events, you may want to extend the recording stop time 15 minutes or more to protect against overtime games.
If you had a priority conflict, try adjusting your start and end times. You may need to choose a different time slot to record a
program if the conflict continues.
Q: Why was a program I recorded displayed in the My Playlist screen, but deleted before I could watch it?
Your recording(s) were deleted before you had a chance to view them.
Possible Causes:
Someone else manually deleted the program.
The hard drive on your DVR is full. The program may not have recorded.
The Receiver may have deleted older recordings to make room for newer ones.
The program you were trying to record may have started or ended early.
125
Solution:
Delete some of the content on your DVR to make room for new recordings.
126
Change your recording options to keep programs until you delete them manually. See Recording a Single Show or
Recording a Series in Chapter 4 for details.
You can also change a recording youve already made to Keep Until I Delete. See Managing My Playlist in Chapter 4.
To avoid this in the future, you can change settings for recordings that youve set to occur in the future, but havent recorded
yet. Press MENU, select Recordings, then Manage Recordings, then To Do List, choose the show you want to change and
select it, select RECORD, press SELECT on Keep, press SELECT on the Keep Until box to change it to I Delete, use the
ARROW button to move over to Update and press SELECT.
If you recorded a DIRECTV CINEMA movie or Pay Per View event, but did not watch it, the time which you are allowed to
purchase or watch it may have expired. To avoid this in the future, check your Pay Per View recordings in the My Playlist
screen for expiration dates.
Q: Ive set up a series recording. Why do I get reruns and multiple copies of the same program?
Your DVR is getting full of duplicate recordings of the same program, or old episodes of the chosen show.
Possible Causes:
Your series is set to record both First Run and Repeat episodes.
The programmer may not provide enough details in the program description for your Receiver to determine whether the
program is a repeat.
Solution:
When you set up a series, make sure you select only the First Run option. This is the default for one-touch recording unless
you have changed your default recording settings.
SD Video Outputs
Possible Causes:
You have connected your Receiver to your TV using both a High Definition output (HDMI) and Standard Definition (SD) outputs
(S-Video, Component (Red/Yellow/White), or Coaxial) on the same Receiver.
You are using SD outputs (S-Video, Component (Red/Yellow/White), or Coaxial) and have the Receiver set to HD resolutions
such as, 720p, 1080i or 1080p.
Solutions:
Change the Receiver resolution to 480i or 480p by pressing the RES button on the front Receiver panel until 480i or 480p is selected.
Uncheck all resolutions except 480i or 480p on the TV Resolutions menu. Press MENU, select Settings, HDTV and then TV
Resolutions. Follow the onscreen instructions.
Turn Native Off. Press MENU, select Settings, HDTV, Video, then Native, and follow the onscreen instructions.
HD Video Outputs
127
128
129
DIRECTV warrants your DIRECTV HD DVR (Model Number: HR20, HR21, HR22, HR23, HR24) or Advanced Whole-Home HD DVR
(Model Numbers: HR34, HR44 and above) and any included accessories against defects in material or workmanship for a period of
ninety (90) days after the date of acquisition.
130
WHO IS COVERED?
You must have proof of acquisition to receive warranty service. A receipt or other document showing that you acquired the product
is considered proof of acquisition. THIS LIMITED WARRANTY EXTENDS ONLY TO THE ORIGINAL CONSUMER ACQUIRER OR ANY
PERSON RECEIVING THE DIRECTV HD DVR AS A GIFT FROM THE ORIGINAL CONSUMER ACQUIRER AND TO NO OTHER ACQUIRER
OR TRANSFEREE. THIS WARRANTY DOES NOT EXTEND TO COMMERCIAL USERS. THIS PRODUCT IS NOT AUTHORIZED FOR USE
OUTSIDE THE UNITED STATES AND ANY SUCH USE VOIDS THIS WARRANTY.
WHAT IS COVERED?
Warranty coverage begins the day you acquire the product. For ninety (90) days from the acquisition date, at the option of DIRECTV,
the DIRECTV HD DVR will be repaired or replaced with a new, repaired, refurbished or comparable product (whichever is deemed
necessary) if it becomes defective or inoperative. This exchange is done without charge to you for parts and labor. You will be
responsible for the cost of shipping to and from the location designated by DIRECTV. If DIRECTV cannot reasonably repair or replace
the Receiver then DIRECTV may, at its sole discretion, refund the price you paid for the product or the current retail price of the
product.
All products, including replacement products, are covered only for the original warranty period. When the warranty on the original
product expires, the warranty on the replacement product also expires. After ninety (90) days from the date of acquisition, you pay
for the replacement of all parts, and for all labor charges.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT
APPLY TO YOU.
WHAT IS EXCLUDED?
131
Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-DIRECTV.
A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service
or exchanged, you will receive a return authorization number. The representative will give you complete shipping details.
132
COMPLETE SYSTEM COVERAGE. Every DIRECTV Receiver in your home... plus remotes, satellite antenna wiring,
connectors, switches, and dish antenna alignments.
No hassles, service around the clock. Call 24 hours a day, 7 days a week... our technical specialists are ready and
are dedicated exclusively to you!
Fast and convenient repair service when you need it. Save money should you need a service technician to come to
your house.
Professional expertise and experience, on the phone and in your home... whenever you need us.
The DIRECTV PROTECTION PLAN is offered by Asurion Service Plans, Inc. in all states except Florida (in which Asurion Service
Plans of Florida, Inc offers the plan) and underwritten by Continental Casualty Company. Pricing, terms and conditions of the
DIRECTV PROTECTION PLAN are subject to change. Full terms and conditions will be mailed to you prior to service billing.
Safeguard your DIRECTV System with the ultimate in professional technical service. For a low monthly fee, the DIRECTV
PROTECTION PLAN covers the components of your entire DIRECTV System, giving you affordable peace of mind and
comprehensive support to ensure that you and your family enjoy nonstop DIRECTV entertainment.
133
Responsible Party:
134
DIRECTV
2230 E. Imperial Hwy
El Segundo, CA 90245
1-800-DIRECTV
Trade Name: DIRECTV
Type of Equipment: DIRECTV Satellite Receiver
Model Number: HR34, HR42, HR44, C31, C41, C41W and above
Federal Communications Commission (FCC): This equipment complies with both Part 15 and Part 68 of the FCC rules.
This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by removing and applying power to the equipment, the user is encouraged to try to correct the interference by one or
more of the following measures:
Reorient or relocate the receiving satellite dish antenna.
Increase the separation between the equipment and the DIRECTV Receiver.
Connect the equipment into an outlet on a circuit different from that to which the DIRECTV Receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifications not expressly approved by the manufacturer responsible for compliance could void the
users authority to operate the equipment.
135
If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address
and phone number listed below. If the equipment is causing harm to the network, the telephone company may request that you
disconnect the equipment until the problem is resolved.
136
DIRECTV
2230 E. Imperial Hwy
El Segundo, CA 90245
1-800-DIRECTV
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this DIRECTV Satellite
Receiver does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your alarm
company, telephone company or a qualified installer.
DO NOT DISASSEMBLE THIS EQUIPMENT. It does not contain any user-serviceable components.
We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected. Telephone companies
report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC
power sources.
FCC RF Radiation Exposure Statement
MPE/SAR/RF Exposure Information. This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled
environment.
This equipment was verified for RF exposure and found to comply with Council Recommendation 1999/519/EC and FCC OET-65 RF
exposure requirements.
WARNING: While this equipment is in operation, a separation distance of at least 20 centimeters (equal to 8 inches) must be
maintained between the antenna inside the equipment and the bodies of all persons exposed to the antenna in order to meet
the FCC RF exposure guidelines. Making changes to the antenna or the equipment is not permitted. Doing so may result in the
equipment exceeding the FCC RF exposure guidelines. This equipment must not be co-located or operated in conjunction with any
other antenna or radio transmitter.
B. License Restrictions
You may not copy, modify or transfer the Software, or any copy thereof, in whole or in part. You may not reverse engineer,
disassemble, decompile or translate the Software, or otherwise attempt to derive the source code of the Software, except to the
extent allowed under any applicable law. Any attempt to transfer any of the rights, duties or obligations of this license agreement
is void. You may not rent, lease, load, resell for profit or distribute the Software, or any part thereof. You may not export, transfer
or re-export the Software in violation of any applicable law. The Software may include some components that are covered by
free software licenses, open source licenses and other similar license use rights, which require such components to be used,
modified and/or distributed only under the terms of such licenses. Any such components are subject only to the terms of such
licenses, and not these Terms.
THE DIRECTV RECEIVER INCORPORATES SOFTWARE WHICH IS OWNED BY DIRECTV OR ITS THIRD PARTY LICENSORS (the
Software). BEFORE USING THE RECEIVER PLEASE READ THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY
NOT USE THE RECEIVER AND SHOULD IMMEDIATELY RETURN THE RECEIVER TO DIRECTV OR YOUR SUPPLIER. THESE TERMS
ALSO APPLY TO ANY MODIFICATIONS, UPDATES OR SUPPLEMENTS TO THE SOFTWARE PROVIDED
TO YOU.
137
D. Termination
138
These Terms are effective until terminated. You may terminate these Terms by returning the Receiver to DIRECTV or your supplier.
These Terms will terminate automatically without notice if you fail to comply with these Terms or any other agreement between you
and DIRECTV. Upon termination you must return the Receiver to DIRECTV or your supplier.
E. Disclaimer
THE SOFTWARE IS (TO THE EXTENT PERMITTED BY LAW) SUPPLIED AS IS. NEITHER DIRECTV NOR ANY OF ITS LICENSORS
EXPRESSLY MAKES OR PASSES ON TO YOU ANY WARRANTY OR REPRESENTATION ON BEHALF OF DIRECTV OR ITS LICENSORS
WITH RESPECT TO THE SOFTWARE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
(BUT NOT LIMITED TO) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE, TITLE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
IN NO EVENT WILL DIRECTV OR ITS LICENSORS BE LIABLE TO YOU WITH RESPECT TO THE SOFTWARE FOR ANY DIRECT,
INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGE (INCLUDING LOSS OF PROFITS, LOST SAVINGS, LOSS
OF DATA OR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES) ARISING OUT OF THE USE
OR THE INABILITY TO USE THE SOFTWARE, EVEN IF DIRECTV OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES, OR FOR ANY CLAIM BY A THIRD PARTY. Some states or jurisdictions do not allow the exclusion or limitation of
incidental, consequential or special damages, so the above limitations may not apply to you.
G. Additional Information
139
The licenses for most software are designed to take away your freedom to share and change it. By contrast, the GNU General Public
License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users.
This General Public License applies to most of the Free Software Foundations software and to any other program whose authors
commit to using it. (Some other Free Software Foundation software is covered by the GNU Lesser General Public License instead.)
You can apply it to your programs, too.
140
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure
that you have the freedom to distribute copies of free software (and charge for this service if you wish), that you receive source code
or can get it if you want it, that you can change the software or use pieces of it in new free programs; and that you know you can do
these things.
To protect your rights, we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights.
These restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it.
For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that
you have. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they
know their rights.
We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to
copy, distribute and/or modify the software.
Also, for each authors protection and ours, we want to make certain that everyone understands that there is no warranty for this
free software. If the software is modified by someone else and passed on, we want its recipients to know that what they have is not
the original, so that any problems introduced by others will not reflect on the original authors reputations.
Finally, any free program is threatened constantly by software patents. We wish to avoid the danger that redistributors of a free
program will individually obtain patent licenses, in effect making the program proprietary. To prevent this, we have made it clear that
any patent must be licensed for everyones free use or not licensed at all.
The precise terms and conditions for copying, distribution and modification follow.
141
These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from the Program,
and can be reasonably considered independent and separate works in themselves, then this License, and its terms, do not apply to
those sections when you distribute them as separate works. But when you distribute the same sections as part of a whole which
is a work based on the Program, the distribution of the whole must be on the terms of this License, whose permissions for other
licensees extend to the entire whole, and thus to each and every part regardless of who wrote it.
142
Thus, it is not the intent of this section to claim rights or contest your rights to work written entirely by you; rather, the intent is to
exercise the right to control the distribution of derivative or collective works based on the Program.
In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program)
on a volume of a storage or distribution medium does not bring the other work under the scope of this License.
3. You may copy and distribute the Program (or a work based on it, under Section 2) in object code or executable form under the
terms of Sections 1 and 2 above provided that you also do one of the following:
a) Accompany it with the complete corresponding machine-readable source code, which must be distributed under the terms of
Sections 1 and 2 above on a medium customarily used for software interchange; or,
b) Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more than your cost of
physically performing source distribution, a complete machine-readable copy of the corresponding source code, to be distributed
under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or,
c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is
allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an
offer, in accord with Subsection b above.)
The source code for a work means the preferred form of the work for making modifications to it. For an executable work, complete
source code means all the source code for all modules it contains, plus any associated interface definition files, plus the scripts
used to control compilation and installation of the executable. However, as a special exception, the source code distributed need not
include anything that is normally distributed (in either source or binary form) with the major components (compiler, kernel, and so
on) of the operating system on which the executable runs, unless that component itself accompanies the executable.
If distribution of executable or object code is made by offering access to copy from a designated place, then offering equivalent
access to copy the source code from the same place counts as distribution of the source code, even though third parties are not
compelled to copy the source along with the object code.
4. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License. Any attempt
otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate your rights under this License.
143
8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces,
the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation
excluding those countries, so that distribution is permitted only in or among countries not thus excluded. In such case, this License
incorporates the limitation as if written in the body of this License.
144
9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such
new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns. Each
version is given a distinguishing version number. If the Program specifies a version number of this License which applies to it and
any later version, you have the option of following the terms and conditions either of that version or of any later version published
by the Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever
published by the Free Software Foundation.
10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different, write to
the author to ask for permission. For software which is copyrighted by the Free Software Foundation, write to the Free Software
Foundation; we sometimes make exceptions for this. Our decision will be guided by the two goals of preserving the free status of all
derivatives of our free software and of promoting the sharing and reuse of software generally.
NO WARRANTY
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT
PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER
PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE
RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU
ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR
ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR
DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR
INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR
LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS),
EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
145
146
This General Public License does not permit incorporating your program into proprietary programs. If your program is a subroutine
library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use
the GNU Lesser General Public License instead of this License.
APPENDICES
Appendix 1: Setup and Activation...............................................148
Guided Setup.............................................................................. 148
Activate Your DIRECTV Service................................................. 148
Appendix 2: Connections to TV & Equipment.............................149
Your Phone Connection.............................................................. 149
Your Internet Connection............................................................ 149
Connections For Auxiliary Equipment....................................... 150
HD TV Connections..................................................................... 153
SD TV Connections..................................................................... 155
Audio Connections...................................................................... 157
Connections to Other Equipment............................................... 158
Appendix 3: Receiver Front and Back Panels.............................159
Appendix 4: Get Connected........................................................163
Accounts Without Whole-Home Service.................................... 164
APPENDICES
147
If your Receiver was not professionally installed, or you have had to reset your Receiver for any reason, you will need to follow the
guided setup screens before starting DIRECTV service.
148
1. For the Universal Remote, make sure the MODE switch at the top of the Remote is set to DIRECTV, which is the far-left
position.
2. Press ON. The DIRECTV Receiver will turn on. (Make sure your TV is also turned on!)
3. The first screen will allow you to select a language. Using the arrow keys on the remote control, move to the language you
prefer and press SELECT.
4. Follow the onscreen instructions.
After these setup procedures are complete, youll see a message onscreen that says, Acquiring Satellite Info, as the Receiver
gathers information from the satellite for the onscreen Program Guide. Next, youll be given the opportunity to program your
remote to control other equipment such as your TV and/or DVD player. Just follow the screen instructions and youll be ready to
watch in no time!
Thousands of free and premium On Demand titles, some almost a month before they are available on Netflix and other
streaming services.
The instructions for connecting to a network vary depending on whether you have Whole-Home DVR Service or not. Please see
Appendix 4 for more information.
NOTE: For the most current options, benefits and instructions for connecting your Receiver to the Internet,
go to directv.com/getconnected.
APPENDICES
149
150
If you upgrade your TV, or DIRECTV Receiver, or add new equipment such as a surround sound system, DVD player or burner, you
have various options for connecting your equipment. All of the video and audio outputs on your Receiver offer good quality. Pick a
video and audio output from the following lists based on the connectors your Receiver and TV support; they are listed in order, with
the highest quality options at the top of each list. Not all connectors are available on all Receivers and TV models.
NOTE:
Not all cables come with your Receiver; you may need to purchase additional cables depending on your setup. HDMI cables are
available from DIRECTV at a nominal charge. Contact DIRECTV customer service for more information.
Never connect an IN to an IN or an OUT to an OUT. All A/V jacks and inputs are color-coded. Always match the color of the plug to
the same color of the jack.
To obtain the best picture quality, make sure the Receiver is connected directly to the TV.
Due to restrictions imposed by copyright holders, certain programming may include content protection measures that may
restrict viewing or recording with certain consumer electronics equipment attached to the Receiver. Please contact the
manufacturer of such equipment for additional information.
WARNING: Use only the power supply (power cord) that came with your DIRECTV Receiver. Failure to use the authorized power
supply (power cord) may cause electric shock, fire, bodily injury and/or property damage. If the power supply (power cord) becomes
damaged or needs to be replaced, please contact DIRECTV Customer Service to obtain an authorized replacement.
WARNING: Do not connect your Receiver (or any other equipment, such as a TV or VCR) to the AC power supply until you have
properly connected all the other cables.
Component
S-Video
RCA
HD 1080p
3D
Built-in Audio
Standard Def
HD Video Connections
HDMI [High-Definition Multimedia Interface] provides the best digital video and digital audio in one connector. HDMI is the
only recommended cable, and is required for the highest quality 1080p signal and 3D TV.
Component Video Output (YPbPr) provides high-quality HD video, but does not provide audio. You will need to connect audio
separately using the digital audio or RCA audio connectors. Newer Receivers have an A/V Out connector that provides
Component Video and RCA audio output in a single, custom cable. Component cables do not provide 1080p or 3D TV.
SD Video Connections
S-Video provides good video, but does not provide audio. You will need to connect audio separately using the digital audio or
RCA audio connectors. (Not all Receivers have S-Video outputs.)
RCA output (composite video) provides good video and usually comes bundled with three cables for one video and two
audio channels.
APPENDICES
These cables are provided for convenience only, and do not present an HD picture. They are useful if you have to connect your
DIRECTV HD DVR to an older CRT TV, a VCR, or other non-HD device.
151
Digital Audio Coax provides high quality digital audio and is also found on newer surround sound and DVD equipment.
152
RCA outputs provide good audio quality and are found on older auxiliary equipment.
Because so many makes and models of TVs and auxiliary equipment are available, we cannot fully describe all of the possible
connections with your Receiver. Refer to the manuals for that equipment to see the connection options specific to each make
and model. The following images show examples of how your Receiver may be connected using the supported video and audio
connections for the TV, the surround sound, and the DVD player/burner. Several models of DIRECTV Receivers are shown, giving you
a variety of connection options to your TV and other equipment.
HDMI Cable
APPENDICES
153
154
Component
Video
S-Video
Cable
APPENDICES
155
156
RCA Video
and Audio
RCA Audio
Digital Coax
Digital Optical
HDMI Cable
APPENDICES
157
158
DVD Player
APPENDICES
Your equipment may not look exactly like the model illustrated.
10
159
2. POWER Turns your DIRECTV Receiver on or off. Your DIRECTV Receiver still records and receives messages when powered
off. The power light flashes when you press a key on the remote to let you know it has received the command.
160
3. REMOTE SENSOR The infrared sensor picks up commands from the remote control. You cannot have any opaque object
between the remote and this sensor or else the command will not get through. If you have an optional RF remote, this sensor
is not used. With an optional RF remote, you can place your Receiver inside a cabinet or any non-metal enclosure and it will
receive the remote control commands up to 200 feet away.
4. GUIDE Displays the onscreen Program Guide.
5. MENU Brings up the Main Menu to access features, settings and services.
6. RECORD This button lights orange when a recording is in progress.
7. SELECT Selects the item highlighted.
8. RES (RESOLUTION) The RES key switches the output resolution of the DIRECTV Receiver. Each time you press the key, it
cycles to the next available resolution: 480i, 480p, 720p, 1080i and 1080p (supported on some models). Note: The RESOLUTION
button on the front panel only changes the resolution. It does not change the screen format (crop, stretch, letterbox, pillarbox).
The FORMAT button on the remote control cycles through all of the screen formats and resolutions. See Appendix 5 for
details.
9. RESOLUTION INDICATORS Lights indicate the current resolution setting. 480i is the old analog TV setting. 480p is Enhanced
Definition TV, which is less than HD. 720p is the first level of HDTV. 1080p is the highest level of HDTV provided by the Receiver.
To get the best out of HD, you should be using 720p or higher resolution for your HDTV.
10. DOOR / PANEL, ACCESS CARD The access card slot, RESET button, and Receiver ID and model number are located behind
the door panel.
10
12
13
11
9 10
11 12
Your equipment may not look exactly like the model illustrated.
13
APPENDICES
161
162
4. RCA-Audio/Video Jacks Standard-Definition output. You can use the entire row of RCA connectors (yellow, white and red) to
feed a VCR or DVD player/burner.
5. COMPONENT VIDEO OUT Use this block to connect up component video cables (green, blue, red); use the white and red RCA
connectors below it for analog audio out. These connectors provide an HD picture, but do not support 1080p or 3D.
6. DIGITAL AUDIO OUT COAXIAL Use this digital audio connection for sound.
7. DIGITAL AUDIO OUT OPTICAL Use this digital audio connection for sound.
8. HDMI Use this combination digital video and audio connector for the best picture quality. This is the recommended
connector for HD TV.
9. ETHERNET Please refer to Appendix 4 for information on networking options on your HD DVR before connecting anything to
the Ethernet port.
10. USB For future use. USB 2.0 Host (FRONT/REAR EACH 5V = 500mA)
11. SATA Use this connector to add an external hard drive to your Receiver.
12. PHONE JACK Connect your phone line here to enable Pay Per View purchasing and Caller ID (if your phone service package
includes it).
13. POWER Your Receiver must be plugged in at all times to function properly.
14. IR RECEIVE Connect an IR (infrared) extender or repeater here when your Receiver is in a cabinet or otherwise not visible
to your remote control.
NOTE: *If you have the DIRECTV Genie HR44 Receiver, the DIRECTV CINEMA Connection Kit is not required to connect to the
Internet. Please see page 165 later in this Appendix for special instructions for connecting your Genie HR44 HD DVR Receiver
to the Internet.
For the most current information on connecting your Receiver to the Internet, visit directv.com/getconnected.
APPENDICES
For information for accounts without Whole-Home service, please see the instructions on the pages that follow.
163
164
Connect one end of your Ethernet cable to the Ethernet port on the
back of your router.
Connect the other end of the Ethernet cable to the Ethernet port on
the back of your DIRECTV HD DVR.
Direct Connection
Ethernet Cable
Router
Ethernet cable
connects to an
unused port on
the router
Figure A
Figure B
DVR Receiver
Ethernet
cable plugs
into Receiver
Step 1 - Be sure that your TV and DIRECTV Genie HR44 Receiver are on.
Receiver, or the Universal Remote, press MENU.
Step 3 - Select Settings & Help, then Settings, then Network Setup.
APPENDICES
Step 2 - Using the DIRECTV Genie Remote that came with your HR44
165
166
Ethernet Cable
Wireless Adapter
DVR Receiver
APPENDICES
Ethernet cable
connects to the
Ethernet port of the
wireless adapter.
167
network:
168
Figure A
Figure B
Figure C
APPENDICES
NOTE: In Native mode, the Receiver automatically adjusts the resolution to match individual TV programs as they are tuned. To
confirm your Receivers Native setting, press MENU, select Settings & Help, then select Settings, then Display, then Video. Press
SELECT on the Native field to toggle this setting On or Off.
169
Alternately, if you are using a DIRECTV Universal Remote (RC6x series), you can use the FORMAT key on your remote to cycle the
resolutions settings supported by your TV, as well as the screen formats in conjunction with each individual resolution. Available
screen formats such as crop, stretch or letter/pillar box, are based on the TV Ratio setting. With each press, an onscreen message
will indicate the current resolution/format setting is.
170
If Native is turned on, the FORMAT key cycles through the following formats for the current programs native resolution:
Stretch
Letter
Crop
The FORMAT key allows you to easily cycle all resolution and format settings with a single key until the picture displays the way
you like it.
NOTE: If pressing this key causes a loss of video and audio, continue pressing it until the picture returns. (Wait a second between
presses to allow the Receiver to change the resolution.) This can happen if your settings include a resolution that your TV
doesnt support.
To correct this: Press MENU, select Settings & Help, Settings, HDTV and then TV Resolutions. Mark or unmark the TV
Resolutions to display the resolutions supported by your television.
Output Connection
Available Resolutions
HDMI
S-Video
480i
480i
NOTE: 720p, 1080i and 1080p are HD formats: 480i and 480p are not. S-Video and RCA outputs display all resolutions as 480i.
APPENDICES
171
A standard 4:3 TV is too narrow to a wide screen program. To correct this, choose:
172
Letterbox: This format, shrinks the 16.9 image until the entire width of the program fits on your TV. Since the aspect ratio of the
program is maintained, the image is no longer tall enough to fill your screen, so gray or black bars are seen at the top and bottom of
the screen. To change the bar color, press MENU, select Settings & Help, Settings, and then Video. Arrow right and down to the Bar
Color field, then scroll through the color options to select your desired bar color. See your TVs owners manual for information on
the best color for your set.
Stretch: In the Stretch setting, instead of adding bars to the top and bottom, the 16:9 program image is stretched vertically until its
tall enough to fill the screen. Your entire screen will be full, but the program images are stretched to compensate.
Crop: This format crops (cuts off) the left and right portions of the 16:9 frame so it fits the 4:3 screen.
If your display is a 4:3 format TV or monitor, your format options include these:
Stretch
Crop
If your display is a 16:9 format TV or monitor, your format options include these:
Pillar Box
Stretch
Crop
APPENDICES
173
INDEX
174
B
Back Panel - 161, 162
Batteries - 7, 16, 115, 116, 117, 159
C
Cables - 7, 74, 103, 107, 112, 113, 114,
118, 119, 123, 127, 131, 135, 150, 151,
156, 157, 162, 163, 164
Caller ID - 31, 64, 67, 103, 123, 162
Call Log - 67
Cast & Crew - 20
Channel Banner - 26, 27, 28, 29, 85
D
3D - 22, 151, 153, 154, 162
3D Channels - 22
Date & Time - 24, 62
Defaults - 59, 60, 92, 106
Deleting - 51, 57
Digital Audio - 107, 152, 157, 162
DIRECTV Active Channel - 31, 64, 103,
183
DIRECTV CINEMA - 126, 163, 179
DIRECTV Customer Care - 136
DIRECTV DoublePlay - 70, 74
DIRECTV Everywhere - 62
DIRECTV Mode - 115, 117
DIRECTV Protection Plan - 103, 133
DIRECTV Ready TVs - 79, 102, 106
DIRECTV SUNDAY TICKET - 82
DIRECTV Mobile Apps - 80, 81, 82
DIRECTV Voice Search - 45, 82
DIRECTV Whole-Home DVR Service 74, 75, 77, 91
E
Episodes - 36, 50, 53, 56, 60, 126, 178,
179
Erase - 38, 92
Error Message - 111, 124
Ethernet - 74, 162, 163, 164
Exit - 52, 68, 105, 183, 184
Extras - 30, 31, 62, 64, 65, 123
F
FAQs - 99, 113, 114, 115, 116, 117, 118,
119, 120, 121, 122, 123, 124, 125, 126,
127
Far in Advance - 43
Favorite Channels - 21, 24, 26, 27, 31,
98, 106
FCC Customer Information - 134, 135,
136
Filtering the Guide - 23
Folders - 53, 55
Front Panel - 8, 114, 115, 116, 117, 119,
122, 159, 160, 169, 178
INDEX
G
GameSearch - 71
Genie Clients - 42, 102, 107
Genie HD DVR - 102, 106
Genie Minis - 42, 79, 102, 106
Genie Recommends - 41
Genie Remote Control - 10, 11, 16, 89,
117
Guide - 20, 22, 85, 120, 160, 183, 184
channel types - 20, 21, 22
customize - 21, 28
customizing - 24
filtering - 23
guided setup - 148
jump to a date & time - 24
H
HDMI - 107, 127, 151, 152, 153, 157, 158,
162, 171
Help - 12, 21, 24, 30, 31, 75, 76, 84, 93,
94, 98, 99, 106, 116, 119, 120, 164, 165,
168, 170, 172, 173
History - 30, 57, 59, 124
Home Page - 36
J
Just Added - 34
K
Keep - 37, 55
Keyword Search - 57
L
Language - 28, 85, 88, 95, 106
Live Buffer - 18
Live TV - 18, 48, 50, 52, 70, 71, 84, 98,
105, 124, 183
Local Channels - 21
Lock - 92
M
Mail - 26
Manual Recordings - 59
Mark & Delete - 54
Media Server - 65, 105
Media Share - 65
Menu - 12, 30, 183, 184
Messages - 26, 31, 64, 111
Mini Clients - 3, 12
Mini Guide - 25
Mobile Apps - 61, 80, 81, 82
Model Number - 130, 134
Mode Switch - 12, 89, 115, 117, 148, 183
Movies - 23, 24, 34, 35, 36, 37, 38, 39, 54,
62, 95, 149, 169
Movies Ratings - 95
Music & Photos - 64, 65
Mute - 119, 183
My Playlist - 53, 55, 56, 75, 123, 125, 126
N
Network - 7, 65, 74, 82, 84, 104, 135, 136,
149, 163, 164, 165, 166, 168
New Movie Releases - 34
NFL SUNDAY TICKET - 72, 81
O
On Demand - 24, 30, 35, 58, 103
Onscreen Messages - 111
Ordering Programs - 39
Other Ratings - 95
P
Pandora - 64, 68
Parental Controls - 26, 31, 78, 92, 93, 94,
95, 96, 97, 178
adult channels - 96
channel blocks - 96
INDEX
Interactive Channels - 22
Internet Connection - 149
Internet radio - 68
In Theaters - 34, 38, 39
175
INDEX
176
hours (viewing) - 97
passcode - 93, 94, 179
rating limits - 95
spending - 97
web videos - 96
Password - 92, 93, 166
Pay Per View - 34, 35, 36, 37, 38, 39, 40,
58, 59, 97, 126, 149, 162
Phone - 8, 35, 45, 62, 67, 74, 80, 81, 82,
84, 112, 123, 131, 136, 149
Phone Connection - 112, 149
Picture In Picture - 29, 102, 103
Playlist - 30, 37, 38, 39, 53, 54, 56, 57, 75,
76, 78, 91, 123, 125, 126, 183, 184
change order - 54
filter - 55
managing - 55
mark and delete - 54
open/close all - 55
options - 54
sharing options - 75, 76
sort - 54
Power - 3, 7, 12, 107, 110, 116, 117, 122,
134, 150, 160, 162, 183, 184
Power Outage - 121
Power Saving - 91
Power Surge - 121
Press and Hold Buttons - 183
Previous Channels - 27
Product Information - 8, 148
Q
Queue - 36, 37, 39, 57, 58, 179
QuickTune - 71
R
RC71 Remote - 10, 14
RCA Connectors - 155, 156, 162
Rear Panel - 6, 161, 162
Reauthorize Your Receiver - 109, 110
Recordings - 30, 36, 37, 39, 40, 48, 51, 53,
56, 57, 58, 59, 60, 61, 77, 78, 79, 82, 92, 96,
122, 124, 126
a series - 50
a single show - 48
changing a record option - 48, 50
defaults - 59
from a computer - 61
from a phone or tablet - 62
from Live TV - 50
from the guide - 50
history - 59
managing - 58, 59, 60
manually - 59
purchases - 59
remote - 62
stopping an in-progress - 49, 51
watching and deleting - 51, 52
Remote Control - 7, 10, 11, 12, 13, 14,
15, 16, 71, 78, 84, 89, 90, 115, 116, 120,
122, 148, 159, 160, 162, 179
advanced setups - 90
buttons - 10, 12, 14, 16, 17, 183
IR/RF setup - 89
modes - 12
problems - 115
program remote - 89
receiver mode - 90
Remote Recording - 61, 62
Repair - 131, 132
Reset - 87, 92, 110, 113, 117, 119, 121,
148
Resolution - 28, 84, 85, 86, 87, 114, 115,
119, 127, 160, 169, 170, 171
Resolution Indicator - 160
Restart - 92
RF Remote - 89
RVU - 105
S
Satellite - 3, 7, 48, 90, 112, 113, 118, 120,
134, 136, 148, 162
Satellite Data Acquisition - 118
INDEX
T
W
Warranty - 8, 130, 131, 132, 133
Watching and Deleting Your Recorded
Shows - 51
Weather - 72
Web Videos - 83, 96
Whats Hot - 72
Whats On Now? - 34
Whole-Home DVR service - 74, 75, 76,
77
Wired Connection - 163, 164
Y
You Might Like - 21
YouTube Search - 44
U
Universal Remote Control - 9, 10, 12,
115
Unlock - 94
Unsubscribed Channels - 21
V
VCR - 89, 114, 162, 183
Video - 84, 85, 96, 110, 114, 118, 122,
162, 170, 171
INDEX
177
ICON REFERENCE
Indicate that a shows start or end time is earlier or later than is visible in the Guide program cell.
Arrow Icons
UP and DOWN arrows on the Receiver front panel offer special functionality.
178
Other Icons
Screen hints indicating a special function, activated by pressing the related button on
the remote control.
Other Icons
179
ACTIVATION OF PROGRAMMING SUBJECT TO CREDIT APPROVAL. CREDIT CARD REQUIRED (except in MA and
PA). Programming subject to change. DIRECTV services not available outside the U.S. DIRECTV programming is available
separately and independently of DIRECTV System hardware. A valid programming subscription is required to operate
DIRECTV System hardware. Activate your DIRECTV programming today at 1.800.531.5000. 2013 DIRECTV. DIRECTV
and the Cyclone Design logo, DIRECTV Active, DIRECTV INTERACTIVE, DIRECTV PLUS, GENIE, HomePlug and the
DIRECTV Plus DVR and DIRECTV HD DVR logos are trademarks of DIRECTV. All other trademarks and service marks are
the property of their respective owners.
This item incorporates copy protection technology that is protected by U.S. patents and other intellectual property rights of
Rovi Corporation. Reverse engineering and disassembly are prohibited.
Due to restrictions imposed by copyright holders, certain programming may include content protection measures that may
restrict viewing in high-definition and/or recording with certain consumer electronics equipment attached to the Receiver.
Please contact the manufacturer of such equipment for additional information.
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NONCOMMERCIAL USE OF A CONSUMER TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD
(AVC VIDEO) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN
A PERSONAL AND NON-COMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER
LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM
V1.5GENIEHR44HR34HR2X26NOV2013
MODE SWITCH
TV INPUT
ENTER
PREV
CHAN/PAGE
YELLOW
BLUE
INFO
ARROWS
EXIT
LIST
RECORD*
FFWD*
PLAY*
ADVANCE*
POWER
STOP*
FORMAT
REPLAY*
REWIND*
PAUSE*
ACTIVE
GUIDE
SELECT
BACK
MENU
RED
GREEN
VOLUME
MUTE
Keys in orange text can be programmed to function with your VCR, DVD player or other stand alone equipment.
* These descriptions apply to DIRECTV HD DVRs. Other equipment may behave differently.
181
ON/OFF
GUIDE
RECORD
VOL
Increase or decrease the VOLUME level.
MUTE
REPLAY
REWIND
PLAY/PAUSE
DASH
V1.5GENIEHR2X26NOV2013
MENU
Display the MENU.
LIST
Display the LIST of your recorded
programs.
to move up within a menu.
to move down within a menu.
to move right within a menu.
to move left within a menu.
to go back within menus.
ARROWS
Press
Press
Press
Press
Press
EXIT
EXIT the menu and return to previous
channel viewed. Stop playback while
viewing recorded content.
SELECT
SELECT item highlighted on-screen.
INFO
Display INFORMATION about the program
now playing or highlighted in the
On-Screen Guide.
CH
Change TV CHANNELS.
Scroll a full page while viewing the
On-Screen Guide.
PREV
ADVANCE
ADVANCE 30 seconds.
Press and hold to jump ahead to the end
of a recorded program.
FAST-FORWARD
ENTER