Brand Standart SOP
Brand Standart SOP
Brand Standart SOP
CONTENTS
#1 Hours of Operation
#4 Redcoat Program
areas necessary to maintain the
integrity of the MHRS Brand. These
are minimum standards.
HOURS OF OPERATION
MINIMUM STANDARDS
CASUAL 3-MEAL
A DAY RESTAURANT
OBJECTIVE
To provide guidelines
for Food and Beverage
Operations to ensure the
hours of operation of all
outlets are in compliance
with brand standards.
Breakfast
6:30 am - 11:00am
7:00 am - 11:00am
Monday - Friday
Saturday - Sunday
Lunch
End of Breakfast - 2:00pm
7 days a week
Dinner
5:00pm - 10:00pm
7 days a week
ROOM SERVICE
MHRS MINIMUM REQUIREMENTS
6:00am - 11:00pm continuous service
STANDARD MEAL PERIODS
Breakfast 6:00am - 11:00pm
All Day
11:00am - 11:00pm
Dinner
5:30pm - 11:00pm
OBJECTIVE
To provide guidelines
for major construction,
re-design and
reconfiguration of F&B
outlets, to ensure
consistent, companywide quality standards in
all food and beverage
operations.
Pantry Operation
AND
BEVERAGE REQUIREMENTS
See also:
Design Standard Guides
ADA Act
Brand Integrity Manual
OBJECTIVE
To provide standards for
complete and thorough
orientation of Food and
Beverage associates
allowing them to rapidly
assume effective and
productive roles in the
organization.
REQUIREMENTS
See also:
Basics of the Day
Marriott Orientation Packages
Associate Handbook
Root Learning Maps
Service Excellence Class
REDCOAT PROGRAM
MINIMUM STANDARDS
MHRS MINIMUM
.
OBJECTIVE
To provide an exclusive,
high profile customer
satisfaction program that
addresses immediate
customers needs,
anticipates potential
problems and provides
proactive solutions.
REQUIREMENTS
See also:
MHRS Brand Integrity Manual
Meeting Services Core Deliverables Manual