CH 1
CH 1
_____ refers to the combination of hardware, software, and services that people use to manage,
communicate, and share information.
a. Instructional technology
*b. Information technology
c. Assistive technology
d. Medical technology
2. A large concentratio
_____ controls the flow of data, provides data security, and manages network
operations.
a. Enterprise software
*b. System software
c. Application software
d. Legacy software
4. Examples of company-
When planning an information system, a company must consider how a new system will
interface with older systems, which are called _____.
a. enterprise applications
b. network operating systems (NOS)
c. operating applications
*d. legacy systems
6. Internet-based comme
Internet-based commerce is called _____ and includes two main sectors: B2C
(business-to-consumer) and B2B (business-to-business).
*a. electronic commerce
b. network-oriented commerce
c. virtual trading
d. online trading
8. enabled computer-to-
9. A _____ is an overvi
For complex models, analysts can choose computer-based modeling tools that use
_____, which includes standard shapes and symbols to represent events, processes,
workflows, and more.
a. electronic data interchange (EDI)
b. joint application development (JAD)
*c. business process modeling notation (BPMN)
d. rapid application development (RAD)
Knowledge management systems use a large database called a(n) _____ that allows
users to find information by entering keywords or questions in normal English phrases.
a. inference engine
*b. knowledge base
c. knowledge database management system
d. inference manager
_____ is a systems development technique that tests system concepts and provides an
opportunity to examine input, output, and user interfaces before final decisions are
made.
a. Scrum
*b. Prototyping
c. Modeling
d. Rapid application development
The _____ method of developing systems produces code that is modular and reusable.
*a. object-oriented analysis
b. adaptive
c. structured analysis
d. rapid application development
One of the disadvantages of _____ methods of system development is that the overall
project might be subject to scope change as user requirements change.
a. object-oriented analysis
*b. agile
c. structured analysis
d. rapid application development
Structured analysis is called a(n) _____ technique because it focuses on processes that
transform data into useful information.
a. iterative
*b. process-centered
c. inferred
d. model-specific
A(n) _____ shows the data that flows in and out of system processes.
*a. process model
b. object model
c. business model
d. network model
A(n) _____ uses various symbols and shapes to represent data flow, processing, and
storage.
a. process flow diagram
b. object model
*c. data flow diagram
d. network model
In a(n) _____ model, the result of each phase is called a deliverable, which flows into
the next phase.
a. interactive
b. iterative
*c. waterfall
d. spiral
The _____ usually begins with a formal request to the IT department, called a systems
request, which describes problems or desired changes in an information system or a
business process.
a. systems design phase
*b. systems planning phase
c. systems support and security phase
d. systems analysis phase
In a systems development life cycle (SDLC) model, the purpose of the _____ is to build
a logical model of the new system.
*a. systems analysis phase
b. systems implementation phase
c. systems design phase
d. systems support and security phase
In a systems development life cycle (SDLC) model, the purpose of the _____ is to create
a physical model that will satisfy all documented requirements for the system.
a. systems implementation phase
b. systems planning phase
c. systems analysis phase
*d. systems design phase
During the _____ of the systems development life cycle (SDLC), a new system is
constructed.
a. systems planning phase
b. systems support and security phase
c. systems design phase
*d. systems implementation phase
The systems implementation phase of the systems development life cycle (SDLC)
includes an assessment, called a _____, to determine whether the system operates
properly and if costs and benefits are within expectation.
a. systems estimation
b. systems verification
c. systems validation
*d. systems evaluation
During the _____ of the systems development life cycle (SDLC), the IT staff maintains,
enhances, and protects the system.
*a. systems support and security phase
b. systems implementation phase
c. systems analysis phase
d. systems planning phase
37. In object-oriented a
38. In object-oriented a 2
39. In object-oriented d
Agile methods typically use a(n) _____ , which represents a series of iterations based on
user feedback.
a. incremental model
b. extreme model
*c. spiral model
d. evaluative model
The _____ group typically provides leadership and overall guidance, but the systems
themselves are developed by teams consisting of users, managers, and IT staff
members.
a. web support
*b. application development
c. systems support
d. database administration
_____ provides vital protection and maintenance services for system hardware and
software, including enterprise computing systems, networks, transaction processing
systems, and corporate IT infrastructure.
a. User support
b. Database administration
*c. Systems support and security
d. Network administration
_____ design and construct webpages, monitor traffic, manage hardware and software,
and link web-based applications to a companys information systems.
a. User support specialists
b. Database administrators
*c. Web support specialists
d. Network administrators
Many large IT departments use a(n) _____ team that reviews and tests all applications
and systems changes to verify specifications and software quality standards.
a. beta testing
*b. quality assurance
c. alpha testing
d. acceptance verifier
A(n) _____ investigates, analyzes, designs, develops, installs, evaluates, and maintains
a companys information systems.
a. application developer
b. database administrator
c. network administrator
*d. systems analyst
Many hardware and software companies offer _____ for IT professionals, which verifies
that an individual demonstrated a certain level of knowledge and skill on a standardized
test.
a. spot identification
*b. certification
c. education
d. accreditation
A(n) _____ is the set of beliefs, rules, traditions, values, and attitudes that define a
company and influence its way of doing business.
*a. corporate culture
b. team guideline
c. mission statement
d. ongoing rule-set
56. A mission-critical s
A mission-critical system is one that is unimportant to a companys operations.
a. True
*b. False
57. In an information sy
In an information system, data is information that has been transformed into input that is valuable
to users.
a. True
*b. False
b. False
Pros:
Stresses team interaction and reflects a set of community-based values.
Frequent deliverables constantly validate the project and reduce risk.
Cons:
Team members need a high level of technical and communications skills. Lack of
structure and documentation can introduce risk factors.
Overall project might be subject to scope change as user requirements change.
Roark has just joined a company and in his role as a lead analyst, he will be responsible
for determining which systems development method the team uses to create a new
application for a major medical supplier.
After Roark has spent a week getting to know the members of the team, including their
strengths and weaknesses, and what has worked well (and not so well) for this particular
team in the past, one theme keeps recurring: the team has particularly weak
communications skills. Which of the following methods is Roark least likely to use, given
that he knows about the disadvantages of each method?
a. Structured analysis
*b. Agile/adaptive methods
c. Object-oriented analysis
d. Rapid application development
Roark has just joined a company and in his role as a lead analyst, he will be responsible
for determining which systems development method the team uses to create a new
application for a major medical supplier.
It is a new day at the firm. Roark has been in place for a few weeks, strengthening the
communications skills of his employees, getting them to work much better together.
Now, the challenge that he faces is not an internal one; it lies with the client, which is
increasingly incapable of sticking with decisions. Roark, based on his past experience
with other clients like this, is afraid that the client will throw them a curveball and want to
make changes late in the gamebut that they also will be unwilling to absorb the costs of
those changes. For this reason, which of the following methods of development will Roark
eliminate?
*a. Structured analysis
b. Agile/adaptive methods
c. Object-oriented analysis
d. Rapid application development
Maddy has been performing at a very high level at a firm, and so when two of her
colleagues who are currently leading other development efforts get sick or leave the
company, she is asked to step in and help manage these two other efforts.
When Maddy sits down at the first meeting at which the first group is gathering, she
hears them discussing the feasibility study in which they are currently engaged. She
knows, then, in which phase of the systems development life cycle (SDLC) this team
currently is. Which phase is it?
a. Systems analysis
b. Systems design
*c. Systems planning
d. Systems implementation
Maddy has been performing at a very high level at a firm, and so when two of her
colleagues who are currently leading other development efforts get sick or leave the
company, she is asked to step in and help manage these two other efforts.
After leaving the first meeting, Maddy goes down the hall to meet with the outgoing
manager of the second team. In that meeting, he shares with her the latest draft of the
systems requirement document, which is nearly complete. In which phase is the second
team currently?
*a. Systems analysis
b. Systems design
c. Systems planning
d. Systems implementation