20041118-What Is Cost of Poor Quality - Pps
20041118-What Is Cost of Poor Quality - Pps
session
WHAT IS COST OF POOR QUALITY?
History
Around 1950, cost of quality was perceived as the cost of running the quality
assurance department plus scrap, rework, testing and warranty costs. Quality cost, in
big way, featured in 1957 in a documentary film `Right first time developed by British
Productivity Council. In the film, cost of quality was broken down into cost of failure,
cost of appraisal and cost of prevention.