Onliine Shopping Questionnaire
Onliine Shopping Questionnaire
REFERENCE TO DHARMAPURI
QUESTIONNAIRE
Name: _________________________
Address: _______________________________________________
1. What is your age group?
a) 15-20 b) 20-25
b) 20000 to 30000
c) 30000 to 40000
d) 40000 Above
b) No
c) Cant say
b) Music CDs
c) Apparel
d) Mobile
e) Laptop
7. Do you feel that online shopping is better than shopping at physical store?
a) Yes
b) No
c) Cant say
8. Which of the following stores have you ever visited for shopping online?
a) e-bay
b) Snapdeal
c) Amazon
d) Flipkart
b) No
c) Specify _________________________
b) Bank transfer
c) PayPal
d) Any other______
11. What was the main reason why you started using online payment? (You can select more than 1)
a. I dont use online payment
b. My bank started offering the service
c. There is no bank branch or ATM near my home or work
d. I became comfortable with the security of mobile banking
e. I liked the convenience of mobile banking
f. To receive fraud alerts or check my account for fraudulent transactions
g. Other (please specify): _____________
12. What factors help you to decide which site to use for online shopping?
a) Search engine
b) Personal recommendation
d) Online advertising
e) Other_________
13.When was the last time you purchased something online? a. before last month
a) before 3 months b) before 6 months
c) before 9 months d) before 1 year
14. What did you purchase last time online? (You can select more than 1)
a. Books
b. Furniture
c. Music
d. Cinema ticket
f. Electronic gadgets
g. Groceries
h. Toys
i. Clothes
j. Electrical products
k. Cosmetics
l. Travel tickets
m. Holidays
n. food
b. Fast Shipping
a) e. Friend Referral
b) d.Brand conscious
c) f. Discount
d) Other:__________________________________________________________________
16. How did you get the idea of buying specific brand through an online store? (You can select more than
1)
a) Referred by friend/family
e) Other:_______________________________________________________________
17. How do you find the specific to your own needs? (You can select more than 1)
a) Product Ratings
b) Product reviews
c) Advice from offline store
h) Other:________________________________________________________________
b) No
19. How did you find the procedure of purchasing a product from our website?
a) Excellent
b) Good
c) Average
d) Bad