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NeoScreener - Manual en
NeoScreener - Manual en
NeoScreener
Call-ins and Talk Show management
Calls are welcomed at the call screening position , entered in the database as call
cards (records) and are then presented to the Talent if necessary.
Hence the Talent only sees those calls that the call screener has decided to pre-
sent.
Those currently available on the telephony system and that will be used on
air as live conversation AUDIO.
Those which are not / not any longer available on the telephony system and
which information will be mentioned by the Talent (Traffic/Liners etc.), for
which there is an existing call card.
Therefore the screener position is essential to this operation as it is the one deciding
which piece of information will be presented to the Talent in real-time.
The above screen in linked to a Desktop Director in TALENT mode (usually in the
production room) The next page shows it in PRODUCER mode
The following zones are present on this screen:
Pick-up the line, create a call card and prefilling it with the existing known informa-
tion is done in one single click on the CALL button of that line.
You can also use the « Line x » button to pickup the line without going through the
call card. You will then also be able to display that call card at a leter time by clicking
again on the « CALL » button of that line.
When you take a line with the CALL button of the line, the call card is displayed:
If the call does not have to be sent to the Talent screen, you can close the call card
with ESCAPE or by clicking on CLOSE. The information is saved anyhow. This call
card might be used at a later time for callback or to be included in a Shortlist.
If you wish to send / display this call card on the Talent’s screen, you only need to
decide the priority of that call on the Talent screen, using the UP and DOWN but-
tons, and then to send it to his/her screen, putting the call on hold at the same time,
by clicking on READY. This will put automatically the call on hold, marked « ready »
by a √ sign.
If you do not wish to present that cal to the Talent, but only mention it by including it
in the Shortlist for one show, you only have to set the call in the appropriate show
and then to hit « SELECT »
Attention one of the shortlists is displayed as scrolling text on the Talent displays
and Screener/Producers displays. Usually this is the « Traffic » information shortlist
The right-hand side zone of the screen lets you send an instant mes-
sage to the other workstations connected in the same show.
On the Talent side, the screen displays the same messages in a more
visible manner and in red.
This peforms the same operation than if you had entered manually the telephone
number in the search zone of NeoWinners:
If the winner does not exist, you can create his/her winner card (prefilled from
the call card)
If he/she exists and has the right to play today, simply select the winner
If he/she exists and is NOT allowed to play today, select someone else.
You can re-use an already entered call card by searching in the calls list that is avai-
lable under the « Calls » button on top of the main screen.
This gives you a filtered list of the call cards. We advise you to always work with the
date interval parameter set to « Today » or « Last 7 days (rolling) » to avoid the dis-
play of a too large number of records at once (which slows down the displays).
Filters zone (by show, dates, keyword…) and visible calls count
Calls list (sortable/searchable by clicking on the magnifyer glass on the column)
Callback / add call card / change call card buttons
Include / exclude the selected call in the shortlist of that show
In ANY case, do NOT dial a number directly on the Desktop Director of Telos,
as there would be no call card in NeoScreener.
They contain the list of the call cards you have selected for being in the shortlist for
one specific show, in the order you have added them.
Show selection
Callback / change the call card
Reject a call card from the list / empty list
Re-ordering of call cards
In all lists of the software, a RIGHT CLICK lets you export visible data to Excel,
Word ou XML. A right click on the column header lets you select the visible columns
and a right click on the magnifyer glass lets you filter.
Click on the « MESSAGES » button on the main screen and a floating window ap-
pears. It is automatically refreshed et shows you the most recent on top.
LINE = Set a call audio On Air on Hybrid 1 (line in RED). Second click = Locking
(line in YELLOW, used for conferencing two callers on-air).
REJECT = Call placed on hold, cleared from the Talent display and instructions
given in the Chat window on call screener side.
WINS = Call placed on hold, cleared from the Talent display and instructions given
in the Chat window on call screener side.
NEXT = Takes the next call in the priorities order, as decided by the call screener
and sets the call on hybrid 1.
HOLD = Places the active call (red line) on hold (if not locked in yellow).
DROP = Drops the active call (red line) on hold (if not locked in yellow).
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