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2nd Case Solution
2nd Case Solution
For the of security guard or valet, develop five situational, five behavioral, and five job
knowledge questions, with descriptive good/average/poor answers.
Answer-1
i) Situational Question
1) How do you manage a particularly daunting problem like a theft or an act of
vandalism?
Answer: I am trained to remain calm at all times and to get to the root of the
matter. If I get the opportunity to catch the culprit, I deal with him or her as the
law dictates.
2) How do you handle if the boss is wrong?
Answer: I made sure to speak to him in private.
3) How would you react if a colleague was not contributing towards the job?
Answer: Dont let it affect my attitude. If I waste my time and energy on being
angry or annoyed about my colleague, my work performance may start slipping.
4) Where do you feel you are least experienced professionally and personally in
relation to this post?
Answer: I have acquired various security related skills via training and hands-on
experiences. These include; surveillance setup and monitoring, metal screening,
incident report writing, police dispatch protocols, fire extinguisher handling,
parking management, and security alarms/cameras handling.
5) Give me an example of a time when have worked in a stressful environment and
how you coped?
Answer: "I worked for a manager who used to shout at me when he was under
pressure to meet deadlines. (Situation)
I got upset the first couple of times and then I decided to talk to him about it. I
empathized with the stress he was under and suggested that he communicated his
expectations clearly to me on a daily basis so that I knew exactly when he needed
something and I could also give him feedback on progress. We arranged an early
morning feedback meeting every day. (Action)
This helped as we were able to sort out issues immediately and anticipate likely
problems." (result)
Question-2
Combine your questions into a complete interview that you would give to someone who must
interview candidates for these jobs.
Answer-2