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Installing and Using USB Programming Cables: - Easy-Usb-Cab - EASY800-USB-CAB - EU4A-RJ45-USB-CAB1
Installing and Using USB Programming Cables: - Easy-Usb-Cab - EASY800-USB-CAB - EU4A-RJ45-USB-CAB1
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Contents
1 Overview.................................................................................................................................. 2
1.1 Equipment supplied .......................................................................................................... 2
1.2 Use ................................................................................................................................... 2
1.3 Operating system preconditions ....................................................................................... 2
2 Installation ............................................................................................................................... 3
2.1 Starting the installation wizard .......................................................................................... 3
2.2 Pre-installation................................................................................................................... 3
2.3 Windows Installation ......................................................................................................... 6
2.3.1 Installing on Windows 2000, Windows Vista, Windows 7, Windows 8................ 6
2.3.2 Installing on Windows XP .................................................................................... 7
3 Creating a communication connection ..................................................................................... 9
3.1 Maximum Supported Baud Rates ....................................................................................10
3.2 Communication via easySoft with easy Relay, MFD-Titan ................................................10
3.3 Communication via easySoft-Safety with easy Safety (ES4P) ..........................................11
3.4 Communication via XSoft-CoDeSys with easy Control (EC4P) .........................................12
3.5 Notes on avoiding communication faults..........................................................................13
4 Uninstalling .............................................................................................................................14
4.1 Uninstalling driver versions V5.3 and higher step by step ................................................14
4.2 Uninstalling driver version 4.40 ........................................................................................18
4.3 Uninstalling driver version 4.20 ........................................................................................19
5 What do you do if ................................................................................................................20
6 Useful links, useful troubleshooting tools and utilities ..............................................................25
1 Overview
1.1 Equipment supplied
USB programming cables are delivered together with a mini CD. This mini CD contains the corre-
sponding installation wizard and USB drivers, as well as these application notes.
You can also download the wizard with the drivers and these applications notes at our Download
Center. To do so, click on the following link to visit the "easy Software Download Center":
1.2 Use
USB programming cables can be used to establish a serial communication connection to the fol-
lowing easy and XC devices using a computer programming software program:
The programming software uses a virtual COM port to establish a connection. This virtual COM
port is created in Windows when the USB drivers are installed and will be listed in the Windows
Device Manager under Ports (COM & LPT) as soon as the programming cable is plugged into a
USB port and the device driver is fully installed.
Further information on using the USB programming cables is provided in chapter "Creating a
communication connection", page 9.
USB programming cables can be used with the following operating systems:
Windows 2000 SP4
Windows XP SP2
Windows Vista (32bit/64bit)
Windows 7 (32bit/64bit)
Windows 8 (32bit/64bit)
Before using the cables, you will have to install the matching USB driver software, or USB drivers
for short. Please note that there is a separate driver version for Windows 2000.
2 Installation
Make sure to follow the installation steps in the right order!
Before you can start using your USB programming cables, you will
have to run the USB driver installation routine on your compu-
ter/laptop.
The USB drivers have to be pre-installed once on the computer/laptop for each of the USB pro-
gramming cables listed below:
EASY-USB-CAB
EASY800-USB-CAB
EU4A-RJ45-USB-CAB1
The Windows installation will take place the first time a programming cable is connected to the
computer/laptop. This will be done once for each programming cable.
The installation wizard is used to pre-install the drivers and to undo the installation if necessary.
When you insert the mini CD into your computer's/laptop's drive, an installation wizard that can
be used to start the USB driver installation routine will be opened. Alternatively, you can run the
"Install.exe" file found on the CD.
If you want to install the installation wizard with the latest version of the USB drivers on your
computer/laptop, follow the steps below:
Go to the "easy Software Download Center" at
www.eaton.com/moeller Support "Downloads" and check whether a new USB driver
version is available.
Download the new USB driver installation files to your computer and unzip the ZIP file to a
folder of your choice.
Double-click on the "Install.exe" file.
The installation wizard starts up.
2.2 Pre-installation
The pre-installation routine will install all necessary drivers on your computer/laptop. If a USB
programming cable is plugged into the computer/laptop afterwards, Windows will be able to au-
tomatically install the corresponding USB drivers and add the new device to the system configu-
ration.
Please note that you will need admin rights in order to be able to
install the USB drivers!
If you are running Windows Vista or higher, the following confirmation prompt will be shown
before you can make any changes to the system:
If you are running Windows XP, the following confirmation prompt will appear to warn you
about installing drivers that have not passed Windows Logo testing. This warning prompt ap-
pears when drivers do not include a WHQL certification file, for example.
Please note that the USB driver installation package does feature a valid software publisher certi-
ficate and has been tested on all the operating systems listed in section 1.3.
To run the USB driver installation routine, simply click on "Continue Anyway".
Regardless of the operating system you are using and the programming cable you are installing,
the following message will appear, if the installation is successful:
When you plug in a programming cable for the first time, Windows will detect that a new device
has been connected and will automatically start its device recognition mechanism, e.g., the
"Found New Hardware Wizard" in XP; see the figure on page Fehler! Textmarke nicht definiert..
At this point, Windows will check the USB devices to see whether the combination between the
manufacturer ID and the individual product ID is already found in the Windows Registry.
If it is not, Windows will search for a matching device driver on the system.
If a pre-installed driver is found on the system, Windows will be able to install it automatically.
When this is done, the new device is added to the system configuration and a virtual COM port is
created.
Please note that you will not be able to use the device until Windows has successfully completed
the installation.
In these operating systems, the USB drivers will be automatically installed after you plug in the
USB programming cable. If you have already pre-installed the USB drivers, you will not have to
take any action at this point.
Windows will show a message in the taskbar while installing device driver software.
At this point, the USB programming cable will be added as a new device to the system configura-
tion and a new virtual COM port will be created.
If the device driver software is installed successfully, a message will indicate that your device is
ready to use. This message will also show the COM port number that has been assigned to the
USB programming cable. Once you receive this message, you can proceed to establish a com-
munication connection using this COM port.
The "Found New Hardware Wizard" will appear the first time a USB programming cable is
plugged into a Windows XP system. This wizard will require you to make a few choices.
Depending on the setting on your PC/laptop a Windows confirmation prompt will appear if there
is no valid WHQL driver signing (see section Pre-installation).
Acknowledge this message with Continue Anyway.
If the installation is completed successfully after the "Completing the Found New Hardware Wiz-
ard" dialog box is closed, there will be a new virtual COM port. If this is the case, you can now
proceed to use your USB programming cable.
During the USB driver installation routine, Windows will create a virtual communication port
(COM port) for each USB programming cable, assigning the next free port number (starting with
COM3) by default.
If the USB programming cable is connected to the computer, the Device Manager will show a
new entry with the name of the USB programming cable and the assigned COM port number
under "Ports (COM & LPT)".
To open the Device Manager, use the Windows key + Pause/Break key shortcut and then
click on Device Manager.
If you unplug the USB programming cable from the computer, the COM port number will disap-
pear from the list of ports in the Device Manager. Once this happens, you will not be able to use
the assigned COM port anymore.
If you plug the programming cable back into the computer, the assigned communication port will
be restored with the exact same COM port number.
Please refer to the "What do you do if" chapter for troubleshooting tips. This section also ex-
plains how to change a COM port number after it has been assigned.
The maximum baud rate that can be used will depend on both the USB programming cable and
the device being used.
The baud rate setting ranges in the software will be based on the device. Once the device is
switched on, a default baud rate will be set. If a different baud rate is set with the software, the
software will check, whether the baud rate is supported by both the device and the programming
cable, while attempting to establish communications. If the baud rate is supported, the software
will establish a communication connection with this baud rate. If it is not supported, the commu-
nication connection will be established with the next lowest baud rate that is supported by both
the device and the programming cable.
The following table shows the maximum baud rate settings that can be used depending on the
USB programming cable and the device that are being used.
To establish a communication connection to an easy device using the easySoft (Pro/Basic) pro-
gramming and communication software program, follow the steps below:
You can set a different baud rate for each COM port connection in the "Connection" menu.
In easySoft Pro/Basic V6.40 and higher, the program will show the designation for the USB pro-
gramming cable (e.g., "EASY800-USB-CAB") next to the COM port number.
Create a new communication channel after you have plugged in the
USB programming cable.
The following procedure must be observed without fail in order to ensure, that commissioning is
carried out correctly.
1. Run the entire USB driver installation routine (see the "Installation" chapter).
2. Make sure that the USB programming cable is plugged in.
3. Open the Device Manager to find out what the assigned COM port number is.
4. Close the gateway server if already started
XSoft-CoDeSys currently supports only COM Ports up to max.
COM32.
1. Do not unplug the programming cable from the computer, if a communication connection has
been established between the device and the computer! If you plug the programming cable
back in immediately afterwards, the system may be unable to restore the connection be-
cause Windows will not re-enable the virtual COM port. If unplugging and plugging the pro-
gramming cable again does not fix this problem, you will have to restart Windows.
2. With Windows 2000, it may only be possible to use one type of programming cable at the
same time. The standard COM port should also not be adjusted, because in certain circum-
stances Windows may not be able to reactivate the virtual COM port after the cable is re-
moved and refitted.
3. Interference pulses may cause in certain circumstances the virtual COM Port to log off in
Windows. This is due to the susceptibility of the USB interface on typically available
PCs/laptops to interference. Removing and refitting the USB programming cable will cause
the virtual COM Port to log on again through Windows. The communication connection can
then be opened again.
4 Uninstalling
A complete uninstalling is required before a new driver version can be installed.
There is no need to update the driver version, if the communication
connection is working flawlessly with the USB programming cables
and the drivers that are currently installed!
If the USB programming cable is not connected to the PC, the vir-
tual COM Port in the Device Manager is not displayed.
Look at the
"Delete the driver software for this
device" check box and make sure
that it is not enabled.
Confirm the prompt with "OK."
The USB driver is removed from the system configuration of your PC/laptop.
Now disconnect the USB programming cable.
Repeat the same procedure to uninstall any other USB programming cables that you have
used with the computer/laptop.
Now go to the "Undoing the USB driver installation" step on page 16.
If you are running Windows Vista or higher, start the administrator command prompt as fol-
lows:
Right-click on the "cmd.exe" program that was just found to open the context menu (in Win-
dows Vista and higher).
Now left-click on the "Run as administrator" option in the context menu (in Windows Vista and
higher).
If you are running a version of Windows that is lower than Vista, start the administrator com-
mand prompt as follows:
Double-click on the "cmd.exe" program that was just found.
Now follow the steps below regardless of which operating system you are running:
Enter the following line: "set devmgr_show_nonpresent_devices=1"
and press the "Return" key.
Enter "devmgmt.msc" and press "Return."
The Device Manager will be started.
Open the "View" menu and check whether the " Show hidden devices" option is enabled (the
option is enabled if there is a check mark next to it).
Double-click on "Ports (COM & LPT)" or on "Universal Serial Bus controllers." Any devices that
are not available/connected will be shown in light gray.
Click on the entry for the USB programming cable and right-click on it to open the context
menu.
Now left-click on the "Uninstall" option.
If you have been using several USB programming cables, you will have to uninstall every sin-
gle driver instance (every single virtual COM port). To do this, simply repeat the last two
steps as necessary.
Undoing the USB driver installation
If the installation wizard does not start automatically, double-click on the "Install.exe" file on
the mini CD.
Click on the "USB driver installation" button and then on the
"USBDriverInst" button. If you have a 64-bit operating system, click on the "USBDriverInst
x64" button instead.
When the program starts, it will check whether a version of the USB driver has already been in-
stalled on your computer or laptop. The version and installation status found will be shown.
If the dialog box shows the "The drivers are already installed in Windows" message for a USB
programming cable, you will first have to carry out the "Undoing the Windows installation" step
on page 14.
If the "Uninstall" button is grayed out, you will first have to carry out
the "Undoing the Windows installation" step on page 14.
The program will uninstall the pre-installed drivers for the listed USB programming cables one
after the other. Before the drivers for each programming cable are uninstalled, a confirmation
prompt will appear.
If the USB drivers were pre-installed with EASY USB Driver Installation V1.03 and then installed
in Windows, the procedure will be similar to that described in the "Uninstalling driver versions
V5.3 and higher step by step" chapter.
The very first version of the USB driver installation routine, "EASY USB Driver Installation V1.00,"
generated an entry in Control Panel/Programs during the installation routine. This entry can be
used to completely uninstall the USB driver.
Look for the entry corresponding to the USB programming cable you are using in the list of
installed programs (e.g., "EASY800 USB to UART Bridge")
Start the Windows uninstalling of the V4.20 USB drivers by clicking the appropriate
"Change/Remove" button.
Alternatively, version 4.20 drivers can also be uninstalled as described in the "Uninstalling driver
version 4.40" chapter, page 18.
5 What do you do if
the USB driver installation routine cannot be successfully completed even after following the
procedure described in the "Installation" chapter?
Open the Device Manager
First, open the Device Manager and check the status of the installed USB drivers. To do so,
follow the steps below:
Open the Device manager by opening the following Windows dialog boxes or using the fol-
lowing keyboard shortcuts.
There is no entry for the USB programming Is the USB programming cable plugged in?
cable in the Device Manager under
Plug in the USB programming cable and check again to
"Ports (COM & LPT)"
see if an entry appears.
There is an entry for the USB programming Windows did not find a matching USB driver.
cable under "Other devices" in the Device Man-
Click on the device.
ager
Select the "Uninstall" option in the context menu and
uninstall.
Unplug the USB programming cable from the computer.
Then install the USB drivers as described in the "Installation"
chapter step by step.
The Device Manager shows an "Unknown de- Interference at the USB Port in your PC/laptop
vice"
Use a different USB Port..
There is an entry for the USB programming Windows was unable to fully install the driver and add it to the
cable in the Device Manager under Ports (COM system configuration, or other drivers (e.g., a "USB-to-serial
& LPT), but the entry has a yellow exclamation adapter") are blocking the USB driver's installation in Windows.
point on it
To find the corresponding error code, follow the steps below:
Click on the device.
Select the "Properties" option from the context menu.
Check the device status on the "General" tab.
An error code will be shown, e.g., "The device cannot start
(Code 10)".
Solution: "Install the USB driver on Windows step by
step".
An error code is shown Install the USB driver on Windows step by step.
in the Device Manager, device context menu, To do so, follow the steps below:
"Properties," "General" tab
Click on the device.
Select the "Update Driver Software..." option from the
context menu.
Select "Browse my computer for driver software".
Select "Let me pick from a list of device drivers on my
computer".
Enable the "Show compatible hardware" check box by
ticking the box.
Click on the USB programming cable driver listed under
"Model" and click on "Next".
If the computer shows a dialog box with the message
"Windows has successfully updated your driver software,"
the installation has been successful
If an error code is shown again instead of the above message,
there is a problem in Windows that is preventing the drivers
from being properly installed.
This could be due to the following:
A different driver (e.g., a "USB-to-serial" adapter) is blocking
the USB driver's installation in Windows.
Solution: "Remove the driver blocking the installation and
install the USB driver again".
Remove the driver blocking the installation and install the USB
driver again.
Proceed as follows:
Undo the USB programming cable's Windows installation
in the Device Manager.
Unplug the USB programming cable from the comput-
er/laptop.
Disable or uninstall the third-party driver in the Device
Manager.
Unplug the non-Eaton device from the computer/laptop.
Plug the USB programming cable into a free USB port.
Install the drivers completely as described in the "Win-
dows Installation" chapter.
If the USB programming cable cannot be successfully installed
in Windows after performing these actions, follow the steps
below:
Follow the "Alternative" step.
Alternative
Search for the error code on the Internet (see also: "Use-
ful links" on page 25).
Follow any troubleshooting steps recommended by Mi-
crosoft.
"EASY USB Driver Installation" will not You do not have admin rights.
start.
Log in as a user with admin rights.
Right-click on the USBDriverInst.exe file and select the "Run as
administrator" option from the context menu.
The "Install" button is grayed out. You have not selected a USB programming cable to install.
Select a USB programming cable by clicking on the correspond-
ing check box.
The "Uninstall" button is grayed out. You have not pre-installed a USB driver yet.
USB driver pre-installation.
Message: "The driver package already A pre-installed driver package is already found in the Windows driver
exists and could not be pre-installed store.
again".
Plug in the programming cable and install the USB drivers in
Windows.
Should I delete this pre-installed driver package?
Open the \Windows\System32 folder.
Look for and open the "DRVSTORE" or "DriverStore" folder.
In Vista/Windows 7 and higher, open the "FileRepository" folder.
If you want to delete the driver package for EASY-USB-CAB,
look for a folder called "e700" and delete it.
If you want to delete the driver package for EASY800-USB-CAB,
look for a folder called "e800" and delete it.
If you want to delete the driver package for EU4A-RJ45-USB-
CAB, look for a folder called "eu4a" and delete it.
Then pre-install the drivers again as described in the "Installation"
chapter.
If some or all COM port numbers are marked as already assigned, check whether this COM
port is being used in a different device.
If this is not the case, you assign this number anyway and then acknowledge the warning with
"OK".
CAUTION
If you are not sure, do not use a port number that is already as-
signed!
The COM port number is now permanently assigned. If you unplug the USB programming cable
and then plug it back in (independently of the USB port), the same COM port number will be
used. The communication port with this number will be shown as "already assigned" in the list of
COM ports.
The links below point to websites on the Internet that are not main-
tained by Eaton. Because of this, we cannot guarantee that these
links will be permanently functional.
Eaton assumes no product liability, nor provides any support, for the troubleshooting and analysis
freeware tools and utilities listed here. The use of these tools is solely at your own risk.
Explanation of the failure codes that are generated by Device Manager and recommended solu-
tions:
http://support.microsoft.com/kb/125174 (up to Windows 2000)
http://support.microsoft.com/kb/310123/de (Windows XP)
http://support.microsoft.com/kb/943104/de (XP, Vista, 7, Windows Server 2003/2008)
USB error handling V2.2: This wizard provides a three-step troubleshooting guide that you can
use, if your USB device is not being recognized. Every step comes with a detailed explanation,
and the program will not make any automatic changes to your system.
http://usb-fehlerbehebung.soft-ware.net/download.asp
You can use the USBDeview freeware utility to obtain a list of all the USB devices that have been
connected to the computer, including devices that are currently connected (32-bit and 64-bit ver-
sions available): Selected USB devices can be uninstalled even if they are not currently connect-
ed to the computer.
Download USBDeview at www.chip.de