Principles of TQM
Principles of TQM
FOUR CS OF TQM
1. Commitment 2. Comptence
3. Communication 4. Continuous improvement
OPERATIONALISATION OF THE
CONCEPT:-
I have studied on impact of employees commitment toward. I have explained earlier.
In the company, they already have implemented TQM so through this study, I measured the
degree of implementation in the organization and what are the factor that are affected the
commitment lever and to check how much they are satisfaction with the TQM implement.
For this purpose, I have made the questionnaire which consisting of multiple-choice questions. I
have collected the data from them and after that I have tabulated them and interpreted them and
give the recommendation.
LIMITATION
~Employees of the organization may hide the fact.
~The management did not agree to disclose all the confidential data.
~Number of respondents are very less, so clear conclusion cant be
drawn.
OBJECTIVE OF THE STUDY:-
RESEARCH METHODOLOGY
Research methodology is a way to solve the research problem in a systematic manner. It
may understand as a science of studying how the research is done significantly. The
methodology may differ from problem to problem, yet the basic approach towards the research
remains the same. The sequence or steps followed have been explained as under:
The universe is the employee working at mill. I have selected 100 employee 40 FROM
THE STAFF,60 FROM THE WORKER for the survey.
RESEARCH DESIGN
ANALYSIS PATTERN
Data collection:
This data is primary data, which I have been collected with the help of
RECCOMENDATIONS
The suggestions I have given for the betterment are explained below:
It is very important to provide the opportunity to the employees of the organization to express
their ideas or whatever they want to express.
Management should clear their vision mission and goals towards the employees in the
organization.
Management should involve the workers representatives in managerial activities so that the
transparency could be maintained and through this they can win the confidence of the
employees.
Management should give due importance to mental relaxation &social cultural development
of an employees who strives hard for the company.
Reward or Praise/appreciation works as magic for an individual and motivates them for work.
Role clarity of each position should be defined and based on that individuals can plan their
work accordingly.
Self-potential system should be encouraged.
There are regular review and comparison of current & past performance to detect gradual
deterioration in the strategy.
This is Total Quality Management Project Report. Human resource is the most
important factor for any organization and success of any Organization is depending
upon its resource .If human resource of organization is not happy with the organization.
It will adversely affect the organization.
The higher degree of commitment toward work will improve productivity and will
decrease rejection cause due to human factor.
So to make the people happy is the responsibility of the organization. So this study is
helpful to measure the level of commitment toward work and to know the factor affecting
the commitment level .
QUALITY:-
1. Quality means fit ness for use.
2. Quality means productivity, competitive cost, and timely delivery, total customer
satisfaction.
3. Quality means conformance to specification and standard.
4. Conformance to requirements.
5. Quality is what the customer says
6. Quality means getting every one to do what they have agreed to do and to do it
right the first time and every time.
TOTAL QUALITY :-
It means all the people of the organization are committed to product quality by doing
right things right, first time, every time by employing organization resource to provide
value to customer.
TOTAL QUALITY MANAGEMENT: -
TOTAL:
Every one associated with the company is involved in continuous improvement, in all
functional area, at all level.
QUALITY:
MANAGEMENT:
PRINCIPLES OF TQM:-
1. Delight the customer
2. Management by fact
3. People based management
4. Continuous improvement
5. Strong leadership
6. Quality system measure& record
7. Team work, Team accountable, correct problem
8. People oriented technology, speed.
FOUR CS OF TQM
Commitment
Competence
Communication
Continuous improvement
In the company, they already have implemented TQM so through this study, I measured
the degree of implementation in the organization and what are the factor that are
affected the commitment lever and to check how much they are satisfaction with the
TQM implement.
For this purpose, I have made the questionnaire which consisting of multiple-choice
questions. I have collected the data from them and after that I have tabulated them and
interpreted them and give the recommendation.
Focus of the problem:
The main emphasis will be on to find out quality employees commitment toward their
work as a result total quality implementation.
Many people have work on this topic. They sum up various finding. They found that
apply TQM has directly increased their morale; increase the satisfaction lever and
commitment toward their work. These are the finding of various researchers.
Several articles have been published in different journals , magazines and newspaper
such as HARVARD BUSINESS REVIEW,THE ECONOMIC TIMES,VIKALPA etc.
But the effect of TQM on employees commitment in the company has so far not
undertaken. This project has been done first time in the company.
LIMITATION
RESEARCH METHODOLOGY
The universe is the employee working at mill. I have selected 100 employee 40 FROM
THE STAFF,60 FROM THE WORKER for the survey.
RESEARCH DESIGN
ANALYSIS PATTERN
Data collection:
This data is primary data, which I have been collected with the help of questionnaire. I
have prepared a questionnaire on the basis of the factors responsible for employees
commitment in the organization.
Most of the staff member and worker feel that organization is quality conscious
toward the employees. This also increases their commitment toward the work
and toward the organization.
Some of the employees feel that thy have proper information about the policies,
practices followed in the organization. But some of employees feel that there is
no proper communication.
Most of the facts related with the organization are hided by the management from
the employees.
Most of the employees feel that they dont get rewarded for their good
performance.
Most of the staffs member feel that their performance is properly measured in the
organization.
RECOMMENDATIONS
The suggestions I have given for the betterment are explained below:
Do you think the organization used bench marking, if any, please tell me the name of
the benchmark organization?
YES ______ NO ________ cant say _________
a. _______________________________________________________
b. _______________________________________________________
Does the organization have the certification of ISO 14000 or any other, if any please
mention?
Are you practicing the six sigma for the error control?
Employees are kept updated with changes in job skills & job designs?
Formal or informal method is followed for employees feedback and acting on that
feedback?
Does the organization provide right environment to apply your knowledge from new
programs to the job?
What types of relations are you having with your superior, peers and subordinates?
Do you feel that you can get ahead in the org. if you make an effort?
Do you find that your job makes the best use of your abilities?