Professional Documents
Culture Documents
Retail Team Leader Activity Cum Lesson Planner
Retail Team Leader Activity Cum Lesson Planner
9 AM to 10 AM
Day Subject Topic Inst code
equipment, materials,
merchandise and props
8 visual merchandising needed to create and install
the display
store policies regarding
9 Retail Srore work availability,
variety of reports, as
18 Report and dispatch mandated, on sales, receipts
and dispatches of products
share work-related
22 Team Management information with other team
members
provide constructive
24 Team Management feedback to staff on their
performance.
provide opportunities for
25 staff to check they
Team Management
understand the requirements
and standards of the display.
demonstrate sensitivity to
34 Customer interaction customer needs and
concerns.
why it is important to
38 Work in Team allocate work across the
team
identify sustainable
43 resources and ensure their
Work in Team
effective use when planning
the work of a team.
pass on information to
51 Team Management persons who require it
within agreed timescales.
responsibility for
59 Work Effectively in an
contributing to the teams
organization
success.
Prepare to display
organize the display of products , Label displays
products at the store of products
source product
Product for Display specifications and display
information.
read information
Reading skill accurately, read and
interpret data sheets.
Test Test
variety of sales
Retail Sales techniques
the method(s) of
processing payment or
Billing Process
credit and ascertaining
credit approval
Product for Display clearly explain to staff the
purpose of the display
make appropriate
decisions regarding the
Team Management
responsibilities of the job
role.
demonstrate sensitivity to
Handle customer customer needs and
concerns
Revision Revision
encouraging team
Customer interaction members to ask questions
and/or seek
team members might
Work in Team require to help them
complete their work
accept opportunities to
work in team learn new ways of doing
things
respond to breakdowns
Health and safety and malfunction of
equipment.
demonstrate sensitivity to
Satisfy customer needs customer needs
functioning of point of
sale billing systems or
Billing Process traditional methods of
raising a bill
check that staff prepare check that staff prepare
the display area a the display area a
why it is important to
Processing of Payment record price changes
accurately.
respond to breakdowns
health and safety and malfunction of
equipment.
formal appraisal of
check work in your team
performance.
Revision Revision
Revision Revison
unsafe and hazardous
health and safety
working conditions
Computers Practice 6
Computers Practice 6
Laurus Edutech Private Limited
Module coverage
English Why learning English is 1
important
Recall alphabets
English Recall vowels and 1
consonants
Family Relationships
Some common
English occupations 1
Names of fruits and
vegetables, Animals
English Tenses 1
English Tenses 1
English Tenses 1
English Tenses 1
English Tenses 1
English Tenses 1
English Tenses 1
English Tenses 1
English Tenses 1
English Tenses 1
English Greetings 5
English Greetings 5
Communication Skills
Soft Skills 5
Verbal communication
Communication Skills
Soft Skills 5
Verbal communication
Communication Skills
Non Verbal
Soft Skills 5
Communication
(Body Language)
Communication Skills
Non Verbal
Soft Skills 5
Communication
(Body Language)
Department Store ,
Retail Operations Supermarket , Specialty 5
Store
monitor displays
Product for Display according to instructions
and specifications
Test Test
respond to breakdowns
Health and Safety and malfunction of
equipment.
ensure safe handling and
Safety of Product
movement of product
. provide appropriate
people in the organisation
Dispatch of Product with a variety of reports
on sales, receipts and
dispatches of products
processing payment or
Handle customer credit and ascertaining
credit approval
pointofsale systems,
according to available
Retail Technology equipment and store
procedures.
respond to breakdowns
Health and Safety and malfunction of
equipment
Test Test
effective ways of regularly
and fairly checking the
Work in team progress and quality of
the work of team
members.
Revision Revision
make suggestions in
relation to the work
Work in tean which they have been
allocated.
Revision Revision
respond to security
Health and Safety breaches
summarize information
Customer interaction for customers.
how to make sure
Report and Feedback information is correct and
current
Definition of a computer
Computers Basic Operations of a 1
computer
Block diagram of a
Computers 1
computer Hardware
Basic Terms
Computers 1
Operating system
Input/Output devices
Computers 5
Central Processing Unit
Specifications of a
Computers 5
computer
Application softwares
Computers 6
Student activity
Windows Nomenclature
Computers 5
Creating Files and Folders
Installing simple
Computers 5
softwares
Installing simple
Computers 5
softwares
MS Word
Use of MS word
Word Processing
Computers 6
concepts
Create, Save, Edit,
Format a document
MS Word
Use of MS word
Word Processing
Computers 6
concepts
Create, Save, Edit,
Format a document
MS Word
Use of MS word
Word Processing
Computers 6
concepts
Create, Save, Edit,
Format a document
MS Word
Use of MS word
Word Processing
Computers 6
concepts
Create, Save, Edit,
Format a document
MS Word
Use of MS word
Word Processing
Computers 6
concepts
Create, Save, Edit,
Format a document
MS Word
Use of MS word
Word Processing
Computers 6
concepts
Create, Save, Edit,
Format a document
MS Word
Use of MS word
Word Processing
Computers 6
concepts
Create, Save, Edit,
Format a document
MS Word
Use of MS word
Word Processing
Computers 6
concepts
Create, Save, Edit,
Format a document
MS Word
Use of MS word
Word Processing
Computers 6
concepts
Create, Save, Edit,
Format a document
MS Word
Use of MS word
Word Processing
Computers 6
concepts
Create, Save, Edit,
Format a document
MS Word
Use of MS word
Word Processing
Computers 6
concepts
Create, Save, Edit,
Format a document
MS Word
Use of MS word
Word Processing
Computers 6
concepts
Create, Save, Edit,
Format a document
MS Word
Use of MS word
Word Processing
Computers 6
concepts
Create, Save, Edit,
Format a document
MS Word
Use of MS word
Word Processing
Computers 6
concepts
Create, Save, Edit,
Format a document
MS Word
Use of MS word
Word Processing
Computers 6
concepts
Create, Save, Edit,
Format a document
MS Word
Use of MS word
Word Processing
Computers 6
concepts
Create, Save, Edit,
Format a document
MS Word
Use of MS word
Word Processing
Computers 6
concepts
Create, Save, Edit,
Format a document
MS Word
Use of MS word
Word Processing
Computers 6
concepts
Create, Save, Edit,
Format a document
Use of MS Excel
Understand Electronic
Computers Spread sheet concepts 6
Create, Save, Edit and
format a spread sheet
Use of MS Excel
Understand Electronic
Computers Spread sheet concepts 6
Create, Save, Edit and
format a spread sheet
Use of MS Excel
Understand Electronic
Computers Spread sheet concepts 6
Create, Save, Edit and
format a spread sheet
Use of MS Excel
Understand Electronic
Computers Spread sheet concepts 6
Create, Save, Edit and
format a spread sheet
Use of MS Excel
Understand Electronic
Computers Spread sheet concepts 6
Create, Save, Edit and
format a spread sheet
T: Computers
Use of PowerPoints
Computers 6
Create, Save, Edit, Format
a New Presentation
Use of internet
Understand the concept
of URL
Computers 6
Creating an email
account
Send and Receive mails
Use of internet
Understand the concept
of URL
Computers 6
Creating an email
account
Send and Receive mails
Use of internet
Understand the concept
of URL
Computers 6
Creating an email
account
Send and Receive mails
Use of internet
Understand the concept
of URL
Computers 6
Creating an email
account
Send and Receive mails
Use of internet
Understand the concept
of URL
Computers 6
Creating an email
account
Send and Receive mails
Use of internet
Understand the concept
of URL
Computers 6
Creating an email
account
Send and Receive mails
Use of internet
Understand the concept
of URL
Computers 6
Creating an email
account
Send and Receive mails
Use of internet
Understand the concept
of URL
Computers 6
Creating an email
account
Send and Receive mails
Computers Practice 6
Computers Practice 6
Computers Practice 6
Computers Practice 6
Computers Practice 6
Computers Practice 6
Computers Practice 6
Period 7
3.30 PM to 4.30 PM
Subject Topic Inst code
role of displays in
visual merchandising marketing, promotional
and sales campaigns
approaches to designing
Display Design displays
safely transporting,
Health an d Safety storing, /safekeeping or
refrigeration of products
payments, customer
Payment and feedback
preferences and feedback
functioning of point of
Handle customer sale billing systems
respond to security
Health and Safety breaches
identity what standards
visual merchandising the display should meet.
Revision Revision
Test Test
important to allocate
Work in team work across the team on
a fair basis
Revision Revison
Test Test
terminology that you
should use in
Health and Safety communication mediums
(phonetic alphabet, the
24 hour clock, call signs,
Revision Revision
Fire Safety
Importance of Safety
Fire Extinguishers
confirm requirements
for labelling of
Product for Display products, confirm
label information is
correct
controls involved in
the display of products
Product for Display
in a retail
environment.
respond to
Tools and Instruments breakdowns and
malfunction of
equipment.
store policies
Plan and organise work availability,work
regarding
rosters and
work duties.
adapt to new
situations, including
Working environment
changing workplace
procedures.
ensure appropriate and
Sale of the Product
accurate processing,
efficiently conclude
the customer purchase
process with quick
Payment and feedback
packing/wrapping of
customers orders and
billing
traditional methods of
Handle customer raising a bill
prioritise and
complete delegated
team Work tasks under
instruction.
involve staff in
spotting potential
Stock Management improvements to the
way stock is organised
and presented.
companys standards
visual merchandising for putting displays
together
encourage staff to
make helpful
visual merchandising comments and
identify changes that
may make the display
Revision Revision
share workrelated
Team Management information with other
team members
Test Test
prioritise and
complete delegated
Team Management tasks under
instruction.
encourage team
members to ask
questions, make
Team Management suggestions and seek
clarification in relation
to the work t
standard or level of
Customer feedback expected
performance.
How to identify causes
Team Management of conflict
importance to identify
unacceptable or poor
Work in Team performance by
members of the team
a
standard or level of
Work in Team expected performance
customer service
Customer interaction issues or recognition
of risk
Test Test
checking if the
monitor and solve customers are
customer service comfortable with the
problems actions taken.
Revision Revision
Test Test
how to use and read
Customer interaction body language
effectively.
Revision Revision
Reinforcement
Reinforcement practice Reinforcement practice
practice
Reinforcement
Reinforcement practice Reinforcement practice
practice
Reinforcement
Reinforcement practice Reinforcement practice
practice
Critical thinking and
Soft Skills 5
management skills