2:40 P.M.

David Foster

Hi, Maria. I have a small request. I've just arrived at Water River Station for a customer
meeting at 3 P.M., but I forgot to bring the directions and map for the company.

2:42 P.M.
Maria Malone

Oh, what are you doing? What company are you going to?

2:44 P.M.
David Foster

KLY Co. It's the leading pharmaceutical company in Europe. We're selling office
furniture for its headquarters and other branches.

2:46 P.M.
Maria Malone

Wow, you must arrive at the office on time. We may lose a valuable opportunity. Give
me a second.

2:46 P.M.
David Foster

Thanks a lot.

2:47 P.M.
Maria Malone

OK. You're lucky. The company is one minute from the east exit and on the second floor
of the KLY Building. Go left at the exit.

2:48 P.M.
David Foster

Great! I can't thank you enough.

 Enjoy a luxurious stay or meeting in a restored historic
village!
About Us

The Village Inn is a boutique hotel made up of 11 historic buildings clustered on a

scenic, sharply sloping hillside in quaint Buxton County. Each of our 28 rooms is unique,
with its own individual decorations. Because our historic inn has no “standard” rooms,
we refrain from taking room reservations online. Instead, we prefer to speak with guests
directly about their preferences to ensure a pleasant stay. Please call us at 555-1300 to
reserve a room.

Our meeting facilities–The Village Inn is the perfect place to host your next group event.
The following spaces can be rented for meetings:

The Chalfont Conference Room – capacity: 36-40 people

Located adjacent to the guest registration desk on the first floor of our main building,
this room offers a variety of audiovisual equipment and an outdoor patio seating for the
warmer months.

The Duncan Boardroom – capacity: 14-16 people

Equipped with modern audiovisual equipment, this elegant meeting room on the first
floor of the inn’s historic Duncan House has a wood-burning fireplace for the winter
months.

The Catlow Room – capacity: 44 people

This private dining room, on the second floor of the inn’s Village Restaurant, has a
state-of-the-art sound system and projection equipment. To reserve this space, call Ms.
Boone, the events manager, at 555-1360.

The Village Restaurant has fresh special menu items every day (call 555-1320 for a
recording with details) and serves breakfast, lunch, and dinner.

To inquire about our special travel packages, call 555-1230.

1/3
What is NOT mentioned about the Village Inn?

 All of its rooms have different decorations.

 Its registration desk is next to a conference room.
 It is located on a steep hill.
 It has an online reservation service.

Audiovisual specialist needed at our new testing center in

Dallas.
To: All staff
Date: May 10

Big things are happening here at Bosworth Services. In addition to rebuilding our San
Mateo research center from the ground up, we are getting ready to open our newest
facility in Dallas. ---(1)--- Its custom-designed building features large focus group suites,
client lounges, a room for compiling survey data, and five hands-on product testing
rooms with state-of-the-art audiovisual equipment for capturing each consumer’s
reactions to the products being researched. ---(2)---

We are currently seeking a full-time audiovisual specialist to work at this office, and
would prefer to hire an internal candidate. The applicant selected would need to
relocate by August 25 to begin work duties on September 15. ---(3)---

The audiovisual specialist’s duties include:

• Operating on-site equipment when required for top-level client meetings and
presentations on market survey results

• Scheduling the use of focus group rooms, videoconferencing equipment, and

presentation equipment

• ---(4)--- Providing instructions on the operation of audiovisual equipment and making

connections to users’ laptop computers and other portable devices

Please speak to Mary in Human Resources (X-1884) for more details on the position.

Fernando’s Place Opens a New Location Downtown

By Tom Taylor (staff writer)

BRIDGEVIEW CITY – A popular downtown Brazilian restaurant has just added a

second location.

Fernando’s Place, a lunch-time favorite in the city center, has opened a new storefront
location at 17 Birch Street, near Metro Railway’s main station. The new location, called
Restaurante Dois, has been one of the most anticipated restaurant openings in the area
because the original Fernando’s Place, located at 25 Jackson Street, was an instant
success when it opened five years ago. City Life Magazine even called it “the best
Brazilian restaurant to open in Bridgeview City,” a remarkable statement in that its main
competition came from the well-liked Amazonas Bistro and Iguassu Inn (now closed).
However, Amazonas Bistro, the city’s first Brazilian eatery, does not serve the
downtown community.

Fernando’s Place boasts an affordable lunch menu that especially appeals to students
from nearby Franklin University. Its founder, Fernando Melo, hopes more people will
check out Restaurante Dois, which, unlike the original location, offers a traditional
Brazilian breakfast menu between 7 A.M. and 10 A.M. “Both locations let you
experience something unique,” Mr. Melo explained. “They are decorated in green tones
and have tropical plants, so you can be transported to an exotic setting while eating
your meal.”

Mr. Melo is excited about the expansion. “It’s a risk,” he said. “But it is best to take risks
while you are still young.” A well-known member of the local dramatic community, Mr.
Melo spoke to me as he was getting ready to act in tonight’s performance of the play
High Hopes. “I will check in with the staff at both restaurants after the show is over.
They are great employees, and they will treat guests like family.”

Berwyn City Newsletter week of March 27

Berwyn City has something for everybody to enjoy. Take a look at what’s coming up in our
community:

Sunday in Berwyn – every 2nd and 4th Sunday in April and May, every Sunday in June. After
unseasonably heavy snowfalls during the past two weeks, spring has finally arrived. Now it’s
time to explore our city. Sponsored by the Berwyn Area Chamber of Commerce (BACC),
Sunday in Berwyn promotes a festive atmosphere in the downtown area. There are open-air flea
markets, walking tours, and food tents with sample dishes from some of the city’s 37 restaurants.
You can also enjoy free healthy drink samples at Angelo’s Organic Café and open houses at art
galleries. If you’d like to showcase your art, contact BACC member Todd Miska at
[email protected].

Berwyn Supporters Club (BSC) update – The Berwyn Supporters Club (BSC) meets every
Thursday from 7 P.M. to 9:30 P.M. Members and non-members are welcome to attend. In next
week’s meeting, the BSC’s Beautification and Gardening Committee (BAGC) will discuss its
upcoming awards program for gardening design excellence. An award will be presented to one
local business on June 11 to recognize the beauty of its landscaping efforts.

Reminder – The Berwyn Supporters Club needs your support! Join the BSC for just $35 a year
($25 a year for renewing members), and you’ll receive free entry to all of our city’s special
events. Join or renew by May 1, and your form will automatically be entered into a special prize
drawing. The winner will receive a $100 gift card redeemable at any downtown business.
Members of the BACC or LMA (Local Merchant’s Association) are not eligible to participate.
 Yes, I want to be a BSC member!
Date received: May 17

Payment method: ☐ online ☑ in-person

Processed by: Jane Murtha

☐ New member ☑ Renewing member

Amount paid: $25

Member’s name: Todd Hershey

Occupation: Warehouse distribution manager

Other memberships: Brotherhood of Local Transport Workers (BLTW)

 From: Andy Karlov ([email protected])

 to: Donna Cheng ([email protected])

 date: November 6
 subject: Something to check out

Hi Donna,

Well, it looks like our in-store sales here at Chessie’s Crafts are up again, thanks to all the extra
inventory we finally added last week. Our sales tracking software tells us that Jane Smith’s line
of greeting card kits is selling particularly well and her newest one, the Creator Kit, is nearly
sold-out. One local newspaper, The Herald, just published an article about her craft products, and
that’s helping our sales, too. Great news!

There’s one thing we still need to do. I just spoke to Anne Murdoch, our regional sales director,
and she says our online sales are still flat. But she does want us to go ahead with preliminary
research into advertising on a Web site. Our maximum monthly online ad budget would be $125,
on a pay-by-the-month plan–she doesn’t want to pay in advance for more than 3 or 4 months at a
time. Within those conditions, she wants us to advertise on the site that gets the most visits.

I remember you used a research firm to look into this before. Could you check it out again, with
these criteria? You can charge any fees to our corporate account.

Thanks in advance for your help.

Regards,
Andy

Based on your criteria for monthly flat-rate banner advertisements on popular craft-related Web
sites, our database generated the following possible matches:

Site name: DigitalCraft

URL address: www.dig-craft.com
Monthly rate: $120
Annual visitors*: 200000
Payment terms**: A

Site name: HobbyFun

URL address: www.hobb.com
Monthly rate: $110
Annual visitors*: 215000
Payment terms**: B

Site name: SmartArt

URL address: www.smart-art.com
Monthly rate: $130
Annual visitors*: 260000
Payment terms**: A

Site name: CornerCraft

URL address: www.cr.com
Monthly rate: $100
Annual visitors*: 140000
Payment terms**: C

* All figures are approximate; a site’s number of visits may vary according to season.

** Payment terms codes:

A = month-to-month
B = pre-pay (6 month minimum)
C = pre-pay (3 month minimum)

Search generated on: November 9

Fee paid: $30
Type of search: Basic

Do you know that you can request an advanced search for just $40 more?
Market-Matrix Inc. has a full range of services to help you optimize your Web-based business,
including competitor analysis, customer surveying, and regional market profiles. Visit us again at
www.ma-trix.com.

Thank you for your business!

Engineer (Mid-Career)
Company: Thomas Automotive Inc.

An automotive parts firm in Chicago is looking for a full-time engineer who is experienced,
highly-skilled and reliable. The main duties include designing auto parts, reporting weekly
progress and giving assistance to a group of new employees.

The successful candidate will have at least five years' design engineering experience.
Furthermore, a university degree in engineering and proficiency in using office software are also
required. Experience in the automotive industry is preferred.

The candidate must be able to start on October 1. The salary will be negotiable according to the
candidate's experience and skills as an engineer.

Interested candidates should apply via email with their resume, a cover letter and a letter of
recommendation to Derek Latham ([email protected]). The deadline is the end
of August.

Thomas Automotive Inc.

2659 Saratoga St.
Chicago Ill. 70219
August 10

Dear Mr. Latham,

I am very interested in the position advertised in the newspaper on August 5 and would like to
apply for the post. I believe that my experience, skills and qualifications match the job
requirements. I have enclosed my resume, a reference letter and a copy of my university
diploma.

I started working at Bradwell Automobile Inc. eight years ago and have enjoyed my time as a
design engineer. However, I will need to move to Chicago for personal reasons next month. I
enjoy working in the automotive industry and hope to continue to do so.

If you should have any questions, please do not hesitate to contact me at

[email protected]

Sincerely,

Peter Nichols
Engineer, Bradwell Automobile Inc.

Thomas Automotive Inc.

2659 Saratoga St.
Chicago Ill. 70219

August 8

To whom it may concern,

It is my immense pleasure to recommend Peter Nichols as a very good engineer and highly
dependable employee. He has worked under my direction for the past eight years at Bradwell
Automobile Inc. During that time Peter has impressed me with his diligence, intelligence, and
skills as an engineer.

I came to know Mr. Nichols, when he first started to work for Bradwell. Mr. Nichols has
completed projects on time and continued to exceed expectations in the area of design.

I have no hesitation in recommending Mr. Nichols to any firm that requires an engineer for the
automotive industry.

Tom Palmer
Senior Engineer, Bradwell Automotive Inc.