Charmagne P. Manalo: Insert Picture Here
Charmagne P. Manalo: Insert Picture Here
MANALO
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PICTURE
HERE CONTACT NUMBER: +63 927-631-4893
EMAIL ADDRESS: [email protected]
ADDRESS: Unit 4L, 4th Flr. BMI Bldg. Brgy. Pinagkaisahan, Makati City
OBJECTIVE
“To embrace challenges: a career path that will scrutinize my potentials, utilize my skills for
achieving the target and bring out innovative ideas and creativity in fulfilling assigned tasks and to have a
good foundation and work experience in the field of Banking and Financial Services.
EMPLOYMENT BACKGROUND
Handle fraud related cases from Fraud Analysis, Fraud Verification and Fraud Account
Resolution.
Conduct thorough research and investigation on client’s accounts with disputes and fraud
issues and provide timely resolution.
Provide assessment whether an online or personal activity /banking transaction was a
fraud or legit transaction.
Create report and real time update on the line of business mainframe.
Administer fraud prevention and recovery loss.
Process chargeback, merchant disputes and card replacement.
Audit daily IT policy adherence and track IT related machine issues.
Mentor newly hired specialists and specialists applying for different LOBs.
OTHER SKILLS:
Experienced in teaching Basic English and Religion (Catechism) to pre-school and Elementary
students.
Experienced in Private Tutorial (English, Science, Math etc.) in children from St. Paul College,
Makati.
Highly experienced in doing Research, Term Paper, and Case Studies.
Experienced in Project Management and Event Organizing
EDUCATION
REFERENCES
Pia Lanuza
Manager, JP Morgan Chase Bank, N.A.
0908-865-9086
Andrew Valle
Manager, Teletech PH
0917-849-0910
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Signed:
Charmagne P. Manalo