Resident Cum Field Support Engineer in
Resident Cum Field Support Engineer in
Nitesh Kohli
L-2/137-B
DDA Flats, Kalkaji, New Delhi-110019
Cell No.:- 9711159109
E-Mail: [email protected]
Objective
Aim to seek a challenging and a professional environment, where I get opportunity to learn and develop my
technical skills and make best use of it for the growth of organization
Summary
Having 8+ years of experience in UNIX (Linux/Solaris/HP-UX) and Windows Servers and various types of
Hardware Configurations.
Academics
Technical Skills
Certifications
Experience
Working as Resident Cum Field Support Engineer in Tata Tele Services, Okhla
Job Responsibilities:
Assembling, Computer Systems, Installing Hardware and its Drivers, Configuration, Maintenance
and Troubleshooting.
Check the system and network, keeping the all site’s network is up & running.
Managing Users, User Profiles, User Rights and Groups.
Providing overall desktop level support (Hardware & Software) to users comprising Local
applications & Client based Intranet applications, and other office suit applications
Taking backup of Server on daily, weekly & monthly basis.
Managing Hardware Resources.
Monitoring of Server for any Hardware Problem and escalate to Vendor.
December 2008 to December 2009: Entab InfoTech Pvt. Ltd.
Worked as a Technical support Engineer in the IBM-Bharti (Airtel) Project. Providing technical support
for Bharti applications, AT&T, Lotus Notes, intranet applications like bhartiLive, Number Management
System (NMS), Activation online (AOL), oracle application etc. The Tivoli software was designed to make
call management easier for call centers. Interaction with the client. 2. Worked on Helpdesk: The project
was developed to help Developers to complain or put in a request. If there was any problem with the
computer or there were certain special requirements. This was helpful in time Management as well. For
every complaint, a new number was generated and time was also specified and they were supposed to close
the complaint within specified period of time.
Personal Details