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REVISED CITIZENS CHARTER-NWRB Dec 10 2013 PDF
REVISED CITIZENS CHARTER-NWRB Dec 10 2013 PDF
of the
NATIONAL WATER RESOURCES BOARD
(NWRB)
2013
TABLE OF CONTENTS
Promulgation 3
Performance Pledge 6
2
PROMULGATION
Pursuant to Republic Act No. 9485 or Anti-Red Tape Act (ARTA) of 2007 entitled “An
Act to Improve Efficiency in the Delivery of Government Service to the Public by Reducing
Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Thereof” of
June 2, 2007, the undersigned has adopted the recommendation of the Citizen’s Charter Team
(CCT) which has been reconstituted as per NWRB Office Order No. 10, Series of 2013 and
hereby promulgates the Amended Citizen’s Charter for the NWRB.
ELENITO M. BAGALIHOG
OIC - Executive Director
3
NWRB MANDATE
The NWRB is the government agency that is responsible for all the water resources in the
Philippines. It coordinates and regulates all water-related activities in the country that has
impact on the physical environment and the economy.
VISION
Water for all.
MISSION
To ensure access to safe, adequate water supply and sanitation at acceptable rates and
levels of service;
To allocate sufficient water that will ensure food security and spur economic
development of the country; and
To protect the water environment in order to preserve flow regimes, biodiversity and
cultural heritage as well as to mitigate water-related hazards.
4
FUNCTIONS
Resource regulation
Economic regulation
5
PERFORMANCE PLEDGE
We, the officials and employees of the National Water Resources Board (NWRB), commit to:
W – ork best to protect the water environment by improving the regulation of water use.
R – espond to your needs relative to the management of water resources consistent with the
Integrated Water Resources Management (IWRM) Plan Framework.
B – etter serve you with utmost courtesy and better treatment from the frontline service
providers.
6
FEEDBACK AND REDRESS MECHANISMS
3. Public Assistance and Complaint Desk – clients are encouraged to go to the desk regarding
any irregularities or slow delivery of frontline services.
If you are not satisfied with our service, your written/verbal complaints shall
immediately be attended to by the Officer of the Day at the Public Assistance and Complaints
Desk.
7
NWRB FRONTLINE SERVICES
The fast, efficient and satisfactory performance of the following frontline services of the
NWRB are expected by the clients:
8
ISSUANCE OF WATER PERMIT
Documentary Requirements:
General:
A. Duly accomplished Water Permit Application (WPA) and Notices
B. Proof of land ownership of, legal title to, or right to use, the property on which the water
source is situated
C. List of beneficiaries with corresponding hectarage and tax declaration certified by
Municipal/Provincial Assessor
D. Location plan and vicinity map showing:
1. Point of diversion of water source
2. Delineation of service area indicating hectarage for which water will be used
3. Nature of diversion works whether temporary or permanent
4. In case of groundwater, location and spacing of proposed drilling sites
E. CORPORATION/PARTNERSHIPS – Securities and Exchange Commission (SEC)
Registration with Articles of Incorporation & By-Laws and Certificate of latest Corporate
Financial Structure issued by the Corporate Secretary; COOPERATIVE – Certificate of
Registration from Cooperative Development Authority (CDA); SINGLE
PROPRIETORSHIP – Certificate of Registration from Department of Trade and Industry
(DTI); WATER DISTRICT – Certificate of Conformance from Local Water Utilities
Administration (LWUA); BARANGAY WATERWORKS ASSOCIATION – Certificate of
Registration
F. Environmental Compliance Certificate or Certificate of Non-Coverage (Department of
Environment and Natural Resources-Environmental Management Bureau (DENR – EMB)
9
G. Bacteriological Test (if found negative, attached duly notarized manifestation letter
indicating water treatment process)
H. Clearance from Bureau of Food and Drugs (BFAD) or any agency accredited with BFAD
(for Bottled Water)
I. Subdivision Plan
J. Brief description of the project which includes:
1. how water will be used
2. amount of water needed
3. power expected to be generated
4. amount of water to be discharged back to the source
5. measures to be taken to avoid water pollution
6. population and area to be served
7. area of water surface needed for the purpose
8. scheme of development
K. Well drilling data (Pumping Test, Well Log Data, Water Analysis) in case of existing
groundwater source. NOTE: Well Driller must have a valid NWRB Certificate of
Registration
L. Other requirement as deemed necessary by the Board
Specific:
10
FLOW CHART FOR WATER PERMIT APPLICATION PROCESS
(4 to 6 Months Without Protest)
Applicant SW/SP/DW
Determine Existing DW with penalty
secure WPA
water resource
forms
GW
Permit to Drill
Screening of
WPA and
documents Submission
of Well data
Payment
SW/SP
Evaluation
denied
Filing
Recommendation deferred
and Approval
Application
Endorsement
and Posting of
CWP Preparation
Notice
and Releasing
Mailing Submission of
of Letters Compliance
w/o Protest
denied
Field Investigation
Recommendation
and Approval
Protest denied
Protest
Protest Granted
WP Preparation
and Releasing
WPA returned
Applicant
WP
Issued
11
12
13
RESOLUTION OF WATER USE CONFLICT (WUC) CASES AND
PETITIONS
(amend / transfer of WP and increase in volume granted )
1. Persons who may be adversely affected by the Water Permit Applications or Petitions for
Amendment/Transfer
2. Water Permit grantees who intend to amend or transfer their water permits
3. Persons with interest who may seek cancellation of existing water permit
14
RESOLUTION OF WATER USE CONFLICT (WUC) CASES
(Minimum of 6 Months)
NO
Hearing on the Merits of the Case
Ocular Inspection
Resolution of MR
15
RESOLUTION OF PETITIONS
(Minimum of 6 Months)
Receiving of petition
NO
Hearing in jurisdictionals, legal and
Opposition
technical matters
YES
(if amendment
Issuance of Order directing the Ocular Inspection
of volume)
Petitioner to comment on the
Opposition Resolution
Preliminary Conference
NO (if amendment
Ocular inspection of volume)
Hearing on the Merits of Opposition,
legal and technical matters
Resolution
Ocular Inspection
Resolution
16
ISSUANCE OF PERMIT TO DRILL FOR OBSERVATION /MONITORING
DEEPWELLS
All proponents who require establishment of observation wells for monitoring purposes.
Documentary Requirements:
Duration:
no protest = 55 minutes
18
REGISTRATION FOR DOMESTIC USE (Single Household)
All single family household use (family of not more than 6 members).
Documentary Requirements:
1. Duly accomplished Registration Form
2. Land Ownership (any of the following : Certificate of Title; Tax Declaration; Deed of Sale;
Lease Agreement; Deed of Donation; Certificate from LGU to utilize the source)
3. Vicinity Map / Location Plan with point of diversion of water source
4. Well Data (discharge, depth of well, static water level, horse power of motor pump used,
casing diameter)
Duration:
1 hour 10 minutes
10 min WRD
Checks accomplished
form and
requirements attached
and assigns
Registration Number
3 Proceeds to Cashier Issues O.R. 3 min AFD-Cashier Refer to
for payment and Fees and
records O.R. No. on Charges
the Registration
Form
19
Step Applicant / Client NWRB Action Duration of Office/Person Fees Form
Activities Responsible/
(Under Normal Location
Circumstances)
4 Submits Receives, records and 10 min AFD-RS/
Registration Form routes to EDO/WRD EDO
and requirements to
AFD-Records and
receives Receives, records and 5 min WRD
duplicate/client’s files the Registration
copy
20
Republic of the Philippines REGISTRATION
NATIONAL WATER RESOURCES BOARD WATER USE NO.
8th Floor, NIA Bldg., EDSA, Quezon City Filed in the Office of the
On this date ___________
I hereby certify that the information given Subscribe and sworn to before me on this
above and the documents submitted are date:
tru and correct to the best of my
knowledge and belief.
_______________________ _______________________
Signatur of Water User Administering Officer
21
ISSUANCE OF CERTIFICATE OF PUBLIC CONVENIENCE (CPC)
22
WATER UTILITIES DIVISION
PROCESS FLOW ON APPLICATION
FOR CERTIFICATE OF PUBLIC CONVENIENCE (CPC)
APPLICATION
WUD- Registration NO
& Licensing Section (Return to Applicant)
Complete
Requirement
Hearing
WUD- Water Rates
Evaluation Section Financial
-Examination of books
YES Technical of Accounts
Consolidation & -Tariff Analysis
Site Inspection
Payment of Filing Evaluation of
Fee Reports/Findings
Issue Docket
Number Report/Recommendation
for Board Action
Issue Notice of
Hearing
Executive Director
NEDA for Tariff -Recommends for Board
Publication of
Validation Approval
Notice
NWRB Board
Disapproved
APPROVED
Deferred
YES
Water Utilities
Board
Division
Resolutions For appropriate
action
Board Secretary
23
Water Utilities Division
PROCESS FLOW ON APPLICATION
FOR CERTIFICATE OF PUBLIC CONVENIENCE
(MINIMUM 6 MONTHS)
FILING
PUBLICATION
HEARING
TECHNICAL INSPECTION
FINANCIAL EXAMINATION
CONSOLIDATION and
EVALUATION OF REPORTS
RESOLUTION
(CPC ISSUED)
24
Republic of the Philippines CERTIFICATE OF PUBLIC CONVENIENCE
NATIONAL WATER RESOURCES BOARD FOR WATER SUPPLY APPLICATION
8th Floor, NIA Building, EDSA, Quezon City
Telefax : 920-27-14 CASE NO.
PLEASE ACCOMPLISH THIS FORM IN SIX (6) COPIES
NAME OF APPLICANT MAILING ADDRESS WATER PERMIT NO.
SOURCE
CONTACT NO.
LOCATION
CITIZENSHIP TIN DATE OF OPERATION
I HEREBY CERTIFY THAT THE INFORMATION SUBSCRIBED AND SWORN TO BEFORE ME ON THIS DATE
GIVEN ABOVE AND THE DOCUMENTS
SUBMITTED ARE TRUE AND CORRECT TO THE
BEST OF KNOWLEDGE AND BELIEF
25
ISSUANCE OF CERTIFICATE OF WATER AVAILABILITY
Those who are planning to appropriate water both ground and surface water for any
purpose.
Documentary Requirements:
1. SEC Registration
2. Project Feasibility/Water Resources Studies
3. Location Map and Diversion Point
4. Source/s of Water Supply
5. Water Requirement of the Project (if applicable)
26
FLOWCHART IN SECURING NWRB CERTIFICATION ON WATER AVAILABILITY
(With complete requirements and available data for evaluation = 15 working days)
DEDO/EDO
records and signs
NO
the letter of denial
for a certificate Favorable?
and routes back to
PPD/WRAS YES
Documentary Requirements:
28
FLOWCHART FOR WATER TABLE DEPTH CERTIFICATION FOR PROPOSED MEMORIAL PARK
(With complete requirements and available data for evaluation = 15 working days)
Secure
Application Form
Check accomplished
form and
requirements
Pay Registration
Fee
File Application
YES
Submit to Executive
Director for Approval
29
Republic of the Philippines
NATIONAL WATER RESOURCES BOARD
8th Floor, N.I.A. Buildin, E.D.S.A., Quezon City
Telefax No. 920-2654
MONITORING AND ENFORCEMENT DIVISION
Owner
Mailing Address
Office Address
SIGNATURE
DATE
REQUIREMENTS:
[ ] Project profile including the area (hectares), boundaries, type/number/area of lots, amenities, type of dev't, etc.
[ ] Site Development Plan / Scheme
[ ] Topographic Map (plot existing well/s or borehole/s, if any)
[ ] Location Plan with Vicinity Map
[ ] Water Permit Application, if Groundwater or Surfacewater source will be utilized by the Memorial Park for its
construction, operation and maintenance requirements.
ORDER OF PAYMENT
[ ] P 3,500 Certification for Memorial Park
MED, Enforcement Section
(TO BE FILLED UP BY THE CASHIER)
Official Receipt No. :
Date Issued :
Cashier Section :
30
ISSUANCE OF PEZA CERTIFICATION
Those who are applying for registration with the Philippine Economic Zone Authority
(PEZA).
Documentary Requirements:
1. SEC Registration
2. Project Feasibility/Water Resources Studies
3. Location Map and Diversion Point
4. Source/s of Water Supply
5. Water Requirement of the Project (if applicable)
31
FLOWCHART IN SECURING NWRB CERTIFICATION RELATIVE TO PEZA REGISTRATION
(With complete requirements = 15 working days)
Informs to submit
Submits the complete/ NO
the complete Complete?
additional requirements
requirements
YES
Analyzes and Evaluates using
available data at NWRB
DEDO/EDO
records and signs
the letter of denial NO
Favorable?
for a certificate
and routes back to
PPD/WRAS YES
Duration:
17 minutes
33
REGISTRATION OF WELL DRILLER
Individuals who are engaged in either manual or mechanized well drilling operations;
corporations who are engaged in mechanized well drilling operations.
Documentary Requirements:
Individual/Sole Proprietorship
1. Duly accomplished well driller’s registration form with one (1) 2 x 2 picture
2. Name/s of personnel with three (3) years experience in mechanized well drilling work as
certified by duly registered mechanized well driller; holder of a bachelor’s degree in geology,
civil, mechanical, or other related engineering courses with one (1) year experience in actual
drilling work.
3. Certificate of Registration of Business Name issued by the Department of Trade and Industry
(DTI)
4. Contractor’s license issued by Philippine Contractor’s Accreditation Board (PCAB), if
available.
5. Audited Financial Statement
6. List of Drilling and other Equipment
7. List of Completed and On-going Projects, indicating the following:
Name of Project
Exact location of Project (No., Street, Sitio, Brgy., City/Municipality, Province)
Owner
Year Completed
Office Address
Contact Person
Telephone No.
8. Photocopy of latest Certificate of Well Driller’s Registration, if renewal
9. Annual Registration Fee
34
Partnership/Corporation
1. Duly accomplished well driller’s registration form with one (1) 2 x 2 picture
2. Name/s of personnel with three (3) years experience in mechanized well drilling work as
certified by duly registered mechanized well driller; holder of a bachelor’s degree in geology,
civil, mechanical, or other related engineering courses with one (1) year experience in actual
drilling work.
3. Certificate of Registration from Securities and Exchange Commission (SEC)
4. Contractor’s license issued by Philippine Contractor’s Accreditation Board (PCAB), if
available.
5. Audited Financial Statement
6. List of Drilling and other Equipment
7. List of Completed and On-going Projects, indicating the following:
Name of Project
Exact location of Project (No., Street, Sitio, Brgy., City/Municipality, Province)
Owner
Year Completed
Office Address
Contact Person
Telephone No.
8. Photocopy of latest Certificate of Well Driller’s Registration, if renewal
9. Annual Registration Fee
1. Three (3) of experience in manual well drilling certified by a duly registered well driller
2. Certificate of Registration of Business Name issued by DTI or business permit issued by
the local government unit
3. Annual Registration Fee
Duration:
no protest = 34 minutes
35
How to Avail of the Service:
Step Applicant / Client NWRB Action Duration of Office/Person Fees Form
Activity (Under Responsible/
Normal Location
Circumstances)
1 Proceeds to MED-ES Provides Well 10 min MED-ES Refer to Well Driller
and secures Driller Annual Fees and Annual
Registration Form Registration Form Charges Registration
and list of with requirements Form
requirements
2 Submits duly Checks duly 10 min MED-ES
accomplished accomplished form
registration form with and documents
attached requirements submitted
3 Secures Order of Issues Order of 5 min MED-ES
Payment Payment
3 Proceeds to Cashier Issues O.R. 3 min AFD-Cashier
for payment
4 Submits photocopy of Receives photocopy 1 min MED-ES
O.R. to MED of O.R. and assigns
control number
5 Proceeds to AFD-RS Receives, records 5 min AFD-RS
for filling and routes the
documents to EDO
6 Secures copy of Checks, evaluates, 5 min MED/DEDO/
Registration prepares, approves EDO
Certificate Certificate of
Registration
7 Receives, affixes Releases Well 1 min MED-ES
signature of Driller Certificate
authorized person on
the Certificate
36
NATIONAL WATER RESOURCES BOARD
OWNER./PRESIDENT 8th Floor, N.I.A. Building, E.D.S.A., Quezon City
Tel./Fax No. 920-2654
2x2
picture
MONITORING & ENFORCEMENT DIVISION
Control No.
5 OWNER/PRESIDENT T.I.N :
6 HOME ADDRESS:
10 TYPE OF REGISTRATION :
[ ] New [ ] Renewal
11 IF RENEWAL:
Registration No.: Date Issued :
I hereby declare that all the foregoing answers, informations, statements and submitted
documents are complete, true and correct.
ORDER OF PAYMENT
New Well Driller Annual Registration Fee Effective Septemb er 27, 2006
Date Issued::
Cashier Section
PLEASE RETURN THIS FORM TO THE M ONITORING & ENFORCEM ENT DIVISION FOR RECORD PURPOSES.
37
RESPONSE TO QUERIES/COMPLAINTS (walk-in)
Duration:
END OF TRANSACTION
38
NATIONAL WATER RESOURCES BOARD
Mamamayan Muna Hindi Mamaya Na Program
Form 1 - COMMENDATION (PAPURI)
Date:
(Petsa)
Name of Commending Party: Tel./Cellphone:
(Pangalan ng Nagbibigay Papuri) (Telepono)
Office/Address:
(Tanggapan/Adres)
Residence Address:
(Tirahan)
Office/Address:
(Tanggapan/Adres)
Residence Address:
(Tirahan)
39
NATIONAL WATER RESOURCES BOARD
Mamamayan Muna Hindi Mamaya Na Program
Form 3 - COMPLAINT (Reklamo)
Date:
(Petsa)
Name of Commending Party: Tel./Cellphone:
(Pangalan ng Nagrereklamo) (Telepono)
Office/Address:
(Tanggapan/Adres)
Residence Address:
(Tirahan)
40
NATIONAL WATER RESOURCES BOARD
Mamamayan Muna Hindi Mamaya Na Program
Form 4 - RECOMMENDATION (MUNGKAHI)
Date:
(Petsa)
Name of Commending Party: Tel./Cellphone:
(Pangalan ng Nagrerekomenda) (Telepono)
Office/Address:
(Tanggapan/Adres)
Residence Address:
(Tirahan)
41