Samsung LTE ENB Alarm Manual For PKG 5 0 0 v1 0 PDF
Samsung LTE ENB Alarm Manual For PKG 5 0 0 v1 0 PDF
Alarm Manual
for PKG 5.0.0
Provides a detailed reference and resolution guide for alarms that can be raised on
the Samsung LTE eNB. This includes the DU and radio units.
Radio Access Network
SNMTC-v3-0312
This manual should be read and used as a guideline for properly installing and/or operating the
product. Owing to product variations across the range, any illustrations and photographs used in
this manual may not be a wholly accurate depiction of the actual products you are using.
This manual may be changed for system improvement, standardization and other technical
reasons without prior notice.
Samsung Networks documentation is available at http://www.samsungdocs.com
Contents
Preface vii
Relevance ....................................................................................................................................... vii
Conventions in this Document ....................................................................................................... vii
Revision History ..............................................................................................................................viii
Personal and Product Safety ........................................................................................................... ix
Equipment Markings ...................................................................................................................... xiii
Chapter 1 Introducing Alarms 1
Overview .......................................................................................................................................... 1
Alarm Codes ..................................................................................................................................... 2
Unit Types ........................................................................................................................................ 2
Alarm Categories .............................................................................................................................. 3
Alarm Severities ............................................................................................................................... 3
Auto Alarm Suppression ................................................................................................................... 4
Inhibiting Alarms .............................................................................................................................. 4
Monitoring Alarms ........................................................................................................................... 4
Dealing with an Alarm ...................................................................................................................... 5
Log Collection Method ..................................................................................................................... 5
Chapter 2 Alarm Reference 6
A2100102R UMP PROCESS DOWN................................................................................................... 6
A2100217R UMP CPU TEMPERATURE HIGH .................................................................................... 9
A2100300R UMP DISK FULL ........................................................................................................... 14
A2100301R UMP MEMORY FULL ................................................................................................... 17
A2100302R UMP OVERLOAD ......................................................................................................... 20
A2100305R UMP PACKET ERROR ................................................................................................... 23
A2100351R UMP CLOCK FAIL ......................................................................................................... 25
A2100370R UMP MEMORY FAIL .................................................................................................... 30
A2100380R UMP PORT DOWN ...................................................................................................... 33
A2100439R UMP ETHERNET HALF DUPLEX DETECTED .................................................................. 37
A2116100R ECP DSP RESTART ........................................................................................................ 40
A2116102R ECP PROCESS DOWN .................................................................................................. 43
A2116300R ECP DISK FULL ............................................................................................................. 46
A2116301R ECP MEMORY FULL ..................................................................................................... 49
A2116305R ECP PACKET ERROR ..................................................................................................... 52
A2116302R ECP OVERLOAD ........................................................................................................... 55
A2116351R ECP CLOCK FAIL ........................................................................................................... 58
A2116366R ECP BOARD DELETION ................................................................................................ 62
A2116367R ECP POWER FAIL ......................................................................................................... 66
A2116368R ECP FUNCTION FAIL .................................................................................................... 70
A2116372R ECP DSP FAIL ............................................................................................................... 76
A2116376R ECP CPRI FAIL .............................................................................................................. 79
A2116378R ECP OPTIC TRANSCEIVER RX LOS ................................................................................ 84
A2116379R ECP OPTIC TRANSCEIVER TX FAULT ............................................................................ 88
A2116381R ECP COMMUNICATION FAIL ....................................................................................... 92
A2116607R ECP SFN FAIL ............................................................................................................... 96
A2149216R RRH TEMPERATURE HIGH ......................................................................................... 100
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 iii
© Samsung Proprietary and Confidential
Contents
Provides a detailed reference and resolution guide for alarms that can be raised on
the Samsung LTE eNB. This includes the DU and radio units. About this
document
Relevance
This manual applies to the following products/software.
Name Type
PKG 5.0.0 Software
Symbols
Symbol Description
Indicates a task.
Indicates a shortcut or an alternative method.
Provides additional information.
Menu Commands
menu | command
This indicates that you must select a command on a menu, where menu is the
name of the menu, and command is the name of the command on that menu.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 vii
© Samsung Proprietary and Confidential
Preface
Revision History
The following table lists all versions of this document.
Document Number Product/Software Document Publication Remarks
Version Version Date
2600-00I33NGAB PKG 5.0.0 1.0 31 Aug 2015 First version
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 viii
© Samsung Proprietary and Confidential
Preface
Electrical
The product is designed to operate from a -48 V DC supply and is therefore
classified as SELV (Safe Extra Low Voltage) equipment.
All structural parts are grounded and all input and outputs have built-in isolation
from the network. All input and output ports that connect to external power
sources are designed to meet relevant national safety requirements.
The product contains hazardous energy levels as defined by EN 60950. Care must
be taken when maintaining this equipment as injury to personnel or damage to the
equipment could result from mistakes. Maintenance should only be carried out by
trained and competent engineers who are familiar with the relevant procedures and
instructions.
Lasers
The product is fitted with optic modules rated as Class 1 radiation-emitting devices
under EN 60825-1. During installation, operation, and maintenance, never look
into the end of an optical fiber directly or by reflection either with the naked eye or
through an optical instrument. Do not operate equipment with exposed fiber
connectors-cover these with fiber cables or blanking caps. Do not remove
equipment covers during operation unless requested to do so in the documentation.
Carry out normal safety precautions when trimming fibers during installation.
Manual Handling
Care should be taken when handling equipment. Give due consideration to the
weight of the equipment, the physical capability of the individual(s) handling the
equipment, and movements such as twisting, bending and stooping, which could
lead to skeletal and muscular injuries.
Installation
Installation must be carried out by trained and competent engineers only. All
relevant safety measures should be taken to ensure equipment is not connected to
live power and transmission sources during installation. Equipment must be
correctly installed in order to meet the relevant safety standards and approval
conditions.
Each power feed to the unit requires a separate fused feed from the provided
power supply. The cable between the power distribution point and the installed
equipment must have a minimum cross-sectional area of 2.5 mm2.
Maintenance
Maintenance must only be carried out by a suitably trained and competent
technician. All safety instructions must be carefully observed at all times.
Equipment covers should not be removed while live power and transmission is
connected unless in a controlled environment by trained technicians.
Fire
The product is powered from a -48 V DC supply. To protect against fire, the
equipment is fused.
Environment
The product must be operated in an environment with the specified relative
humidity and ambient temperature ranges.
Keep all liquids away from the equipment as accidental spillage can cause severe
damage.
Cooling
The product cools down by its own set of cooling fans housed in a fan module.
Each fan module detects a fan that is not operating normally. LEDs on the front
panel of the fan tray provide an alarm indication in the event of fan failure.
In the event of fan failure, take urgent remedial action to restore full cooling
capacity.
Take appropriate measures to ensure that fan modules do not start spinning during
repair and maintenance procedures.
Anti-Static Precautions
The circuit boards and other modules in the product are sensitive to and easily
damaged by static electricity. If any card or sub-assembly is removed from the unit,
the following anti-static precautions must be observed at all times:
Service personnel must wear anti-static wrist straps.
Circuit boards and sub-assemblies must be placed on ground conductive mats
or in conductive bags.
All tools must be discharged to ground before use.
The anti-static wrist strap and cord must be checked at regular intervals for
their suitability for use.
Grounding
To comply with EN 60950, the equipment must be connected to a safety
grounding point via a permanent link. Grounding points are located on the product
for this purpose. Always connect the ground cable before fitting other cables. The
product must remain grounded continuously unless all connections to the power
supply and data network are all removed.
If equipment is grounded through a cabinet or rack, make sure it is done so
properly according to the installation instructions.
Indirect Connection
Before indirectly connecting any equipment to another device through a shared
power supply, ALWAYS seek advice from a competent engineer.
Devices that are not marked according to the relevant national safety standards
may produce hazardous conditions on the network.
Product Disposal
To reduce the environmental impact of products, Samsung has joined WEEE
compliance activities.
The WEEE symbol on the product indicates that the product is covered by the
European Directive 2002/96/CE for the disposal of Waste Electrical and Electronic
Equipment (WEEE). This means that the product should be disposed of separately
from the municipal waste stream via designated collection facilities appointed by
the government or the local authorities. This will help prevent potential negative
consequences for the environment and human health. Please check the terms and
conditions of the purchase contract for information about correct disposal.
Battery Disposal
The product contains a battery on the processor card. The battery should not be
disposed of with other household waste. Where marked, the chemical symbols Hg,
Cd or Pb indicate that the battery contains mercury, cadmium or lead above the
reference levels in EC Directive 2006/66. The battery incorporated in this product
is not user replaceable. For information on its replacement, please contact your
service provider. Do not attempt to remove the battery or dispose it in a fire. Do
not disassemble, crush, or puncture the battery.
End of life recycling materials information is available from Samsung.
Chemical Warning
This product contains chemicals known to the State of California to cause cancer
and reproductive toxicity.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 xii
© Samsung Proprietary and Confidential
Preface
Equipment Markings
This marking on the product, accessories or literature indicates that the
product and its electronic accessories (e.g. charger, headset, USB cable)
should not be disposed of with other household waste at the end of their
working life. To prevent possible harm to the environment or human health
from uncontrolled waste disposal, please separate these items from other
types of waste and recycle them responsibly to promote the sustainable
reuse of material resources.
For more information on safe disposal and recycling, visit our website
www.samsung.com/in or contact our Helpline numbers - 18002668282,
180030008282.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 xiii
© Samsung Proprietary and Confidential
Chapter 1 Introducing
Alarms
Overview
Alarms are events indicating problems or conditions that are worth highlighting.
An alarm can be raised by hardware or by software processes.
Hardware alarms are environmental alarms or alarms that are generated in a board.
These alarms are collected by all the sub-boards and are reported to the main board.
Software alarms are detected by other software blocks in each board and reported
to the fault management module running in the master board.
Alarms are graded into severities and require operator intervention. An alarm is
raised if, for example, a process in the equipment has failed or if the temperature
level around a hardware component has reached a defined threshold level.
Alarms are vital to the troubleshooting and diagnosis of hardware and software
problems.
All Alarms are reported in the LSM graphical user interface and are retained in an
alarm/fault history location for the following rolling periods:
Type of Alarm/Fault Retention Period
Raw data 7 days
Hourly 60 days
Daily 60 days
Monthly 6 months
for example, a process in the equipment has failed. Another alarm might be raised
if the temperature level around a hardware component has reached a defined
threshold level.
Alarm Codes
An alarm is uniquely identified by an alarm code. The alarm code is an alpha-
numeric string that starts with the letter A, contains a unique 7-digit number and
ends with the letter R. The letter A stands for Alarm, and the letter R identifies that
the alarm is for the RAN (eNB).
A xxyyzzz R
Abbreviation of RAN (eNB)
Alarm number
Abbreviation of Alarm
A: Abbreviation of Alarm
xxyyzzz (7-digit number): Allocated to each alarm uniquely.
o xx: NE type.
o yy: Unit type. For unit type values, see Table 1 and Table 2.
o zzz: Alarm type. For alarm type values, see Table 3.
R: Abbreviation of RAN (eNB)
Unit Types
The following table shows types of units that can raise alarms:
Alarm Categories
The category of the alarm denotes the component type that raised the alarm or the
type of service affected by the alarm. Every alarm falls into one of the following
categories and this is clearly stated under each alarm description in this manual.
Alarm Severities
The severity indicates the impact on the system and gives you an idea of how
quickly the alarm should be dealt with. Every alarm that can be raised is assigned
one of the following severities (from lowest to highest) and this is clearly stated
under each alarm description in this manual.
Some alarms can take on different severity levels over a period of time. The
occurrence of such an alarm clears any previously raised lower-severity
occurrences of the alarm. To illustrate this, consider the alarm that is raised when
disk usage reaches predefined thresholds defined by the operator such as Minor
when 85 % full, Major when 90 % full, and Critical when 95 % full. A minor
alarm will be raised when the disk is 85 % full. At 90 %, the severity will change
to major and, at 95 %, it will change to critical.
Inhibiting Alarms
If, for any reason, you are not interested in being notified about particular alarms,
you can inhibit them so that they are not displayed in LSM. Inhibited alarms are
not saved to the alarm history location.
Monitoring Alarms
You can monitor the alarm by the following methods:
Alarm monitoring using the LSM Event Viewer.
Alarm monitoring by executing commands on the CLI window of the LSM.
Alarm Monitoring by LED.
Basic Information
Severity MAJOR
Relates to Software
Category PROCESSING
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]/BLOCK_NAME
Possible Cause
The process is deactivated. You can find the cause by analysing the core file and
log file uploaded to the LSM.
Impact
If an alarm is generated continuously in a specific software block, the service will
be unavailable.
Remedy
Alarm Raised
Re-activate Alarm
Step 1
Raised Block
No
No
No
Step 5 Backup
LSM Log
End
2 If the alarm remains, replace the block image. Backup the block image for
future analysis:
a Backup the block image that continues to deactivate. Use the DNLD-SW
and UDT-SW to replace the block image.
b Check whether the PROCESS_DOWN alarm has been raised for the
applicable block.
3 If the problem cannot be solved by replacing a single block, restart the
applicable board to repair it:
a After collecting the SW log, use board restart commands such as INIT-
PRC to carry out the repair.
b Check whether the PROCESS_DOWN alarm has been raised for the
applicable block.
4 If the problem cannot be solved by restarting the board, restart the NE to repair
it:
a After collecting the SW log, use NE restart commands such as INIT-SYS
to carry out the repair.
b Check whether the PROCESS_DOWN alarm has been raised for the
applicable block.
5 To analyze the step by step process of clearing the PROCESS_DOWN alarm,
backup the LSM log, by collecting the logs in /log/system/corelog &
/log/system/applog for the relevant time frame.
6 If the alarm persists, consult the next level of maintenance support with
Samsung.
Basic Information
Severity CRITICAL/MAJOR
Relates to Hardware
Category ENVIRONMENT
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]
Possible Cause
The CPU temperature exceeded the threshold.
Impact
The board will be damaged. To prevent heat-induced damage to the board, the
eNB performs these functions:
If a critical severity alarm occurs without a FAN_FAIL alarm, it lowers the
temperature by performing a power reset on the board.
When the critical severity alarm occurs together with the FAN_FAIL alarm, it
lowers the temperature by powering off the board.
Defaults
The default thresholds for issuing and clearing the alarm based on its severity are:
Remedy
Alarm Raised
No
Step 2 FW Ver. NEW? FW Update
Step 3
Yes
Step 4 FAN Alarm Raised?
No
Actions to Clear FAN Alarm
UMP CPU
No
TEMPERATURE HIGH
Alarm Raised?
Yes
Step 5 Check UMP Temperature
Yes
Collect SW Log
Step 6 INIT-PRC(UMP)
UMP CPU No
Step 7 TEMPERATURE HIGH
Alarm Raised?
Yes
BDTEMPALM-THR command.
b If the CPU_TEMPERATURE_HIGH alarm clears within 30 seconds after
you change the threshold values, terminate the procedure. If not, collect
the SW log.
c If the threshold values are set higher than the default values, collect the
SW logs.
2 Check whether the UMP firmware is the latest version by running the RTRV-
PRC-FW command.
a Set the PRC_UNIT_TYPE to UMP, and then run this command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
3 If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the firmware.
If the alarm is declared even when the firmware is up to date, collect the SW
log.
4 Run the RTRV-ALM-LIST command to check whether a A2199209R SYS
FAN alarm has been declared:
a Check whether the output of ALARM_TYPE is FAN_FAIL. If it is,
follow the corrective actions of the A2199209R SYS FAN FAIL alarm.
b If there is no FAN_FAIL alarm, continue with the next step.
5 Run the RTRV-PRC-STS command to check the CPU temperature:
a Set the UNIT_TYPE to UMP, and then run this command.
b Check whether the alarm generation conditions (when the threshold values
retrieved using the RTRV-BDTEMPALM-THR command are exceeded) are
met by checking the output parameter TEMPERATURE[C] value.
6 After collecting the SW log, run the INIT-PRC command to restart the UMP.
7 If the alarm remains, continue with the onsite actions.
On-site Actions
Entering the
base station
Conduct visual inspection on Indicate the location of FANM-
Step 1 FANM-C4 PWR/ALM LED C4 LED with a drawing
Yes
Yes
No
Entering Step 7
Check the alarm No After replacing FANM-C4,
clearance state. check if the alarm is cleared.
Yes
1 After entering the base station, check if the generated alarm of the base station
in LSM is maintained by contacting the operating center. If the alarm is
For information on UMP replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]
Possible Cause
The disk usage exceeded the threshold.
Impact
Some software blocks will operate abnormally.
Defaults
The default thresholds for issuing the alarm based on its severity are:
Minor: 85 %
Major: 90 %
Critical: 95 %
Remedy
Alarm Raised
No
Threshold < Default?
Yes
Run CHG-ALM-THR
No
Alarm Still Raised?
Yes
Collect SW Log
No
Alarm Still Raised?
Yes
Step 3 Alarm Level = Minor
No
Delete LOG
Folder Files
Delete TEMP
Folder Files
No
Alarm Still Raised?
Yes
If the DISK_FULL threshold is lower than the default values, do the following:
a Set the UNIT_TYPE to UMP and ALARM_TYPE to DISK_FULL for the
CHG-ALM-THR. Enter the default value for each threshold level.
b If the DISK_FULL alarm is cleared within 10 seconds after changing the
threshold value, terminate the procedure. If not, collect the SW log.
c If the threshold is set higher than the default value, collect the SW log.
2 Check the following categories in which the DISK_FULL alarm can occur.
a DISK_FULL alarm can occur if more than one passive package exists as a
result of an online upgrade. Use the RTRV-PKG-VER command to check
the number of passive packages.
b After an online upgrade, run the DLT-PASV-PKG command to delete the
passive packages.
c Check whether the DISK_FULL alarm has been cleared.
3 If the alarm remains, do the following steps:
a If the DISK_FULL alarm level is CRITICAL or MAJOR, delete the files
in LOG and TEMP folders of the UMP board.
b If the level is MINOR, then delete the files in TEMP folder of the UMP
board.
The locations of folders for the files to delete are: LOG: /var/log and TEMP: /tmp.
c Check whether the DISK_FULL alarm has been cleared.
4 If the alarm remains, replace the faulty board.
For information on UMP replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]
Possible Cause
The memory usage exceeded the threshold.
Impact
Some software blocks will operate abnormally.
Defaults
The default thresholds for issuing the alarm based on its severity are:
Minor: 95 %
Major: 96 %
Critical: 97 %
Remedy
Alarm Raised
No
Threshold < Default?
Yes
Run CHG-ALM-THR
No
Alarm Still Raised?
Yes
Collect SW Log
No
Alarm Still Raised?
Yes
Step 3 Alarm Level = Minor
No
Delete LOG
Folder Files
Delete TEMP
Folder Files
No
Alarm Still Raised?
Yes
The locations of folders with for the files to delete are: LOG: /var/log and TEMP:
/tmp.
c Check whether the MEMORY_FULL alarm has been cleared.
4 If the alarm remains, replace the faulty board.
For information on board replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]
Possible Cause
The CPU usage exceeded the threshold.
Impact
Some software blocks will operate abnormally. If this alarm is generated
continuously, the UMP board will be reset.
Defaults
The default thresholds for issuing the alarm based on its severity are:
Minor: 85 %
Major: 90 %
Critical: 95 %
Remedy
Alarm Raised
No
Threshold < Default?
Yes
No
Alarm Still Raised?
Yes
Collect SW Log
No
Alarm Still Raised?
Yes
No
Step 3 Alarm Level = Critical
Yes
SESSION CLOSE
No
Alarm Still Raised?
Yes
For information on UMP replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Basic Information
Severity MINOR
Relates to Software
Category EQIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]
Possible Cause
The error packets rate exceeded the threshold level.
Impact
The service will be degraded due to the dropped packets.
Remedy
The alarm can be resolved in the following two ways.
Alarm Raised
No
Step 1 Is New F/W UMP/ECP FW Update Step 2
Yes
SW Log Collection
No
Step 4 Alarm Clear?
Yes
The UMP and ECP collects all files under the /var/log folder, respectively.
On-site Actions
For information on UMP replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]
Possible Cause
The clock module has a deviation or there is no clock.
Impact
The clock service will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Alarm Raised
No
Step 1 UMP FW Ver. NEW? UMP FW Update
Yes
No
Yes
No
Step 5 GPS FW Ver. NEW? GPS FW Update
Yes
Step 6 INIT-GPS
Yes
1 Check whether the UMP firmware is the latest version by running the RTRV-
PRC-FW command.
On-site Actions
Step 3
Yes
1 After entering the base station, check if the generated alarm of the base station
is maintained and conduct visual inspection on the UMP GPS LED state.
o Green Blinking: Normal
o Red: Alarms (CLOCK_DEV_NOT_INIT, STARTUP LOCKING FAIL
FREQUENCE_HOLDOVER_EXCEED, HOLDOVER_24H,
TOD_MSG_MISSED)
o Orange: Frequency holdover start status
Items to be inspected
a Record the checked GPS LED state.
b After checking the UMP LED state, go to Step 2 if not in the LED solid
state.
c If it is in RED solid, follow the GPS inspection procedure described in the
Hardware Addition and Replacement or MBS(eNB) Installation Manual.
2 Remount UMP after dismounting. If the alarm is not cleared, continue with the
Step 4. If it is cleared, record history and continue to monitor the alarm state.
3 Replace the UMP.
For information on UMP replacement, see LTE eNB Hardware Addition and
Replacement Manual.
If the alarm is cleared after replacing the UMP, record the current status and
observe any reoccurrence. Record the fault details and affix them to the faulty
UMP.
If the alarm remains, consult with Samsung for next level of maintenance support.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]
Possible Cause
Operation errors (data read/write) in the memory device.
Impact
Some software blocks will operate abnormally.
Remedy
The alarm can be resolved in the following two ways.
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update Step 2
Yes
No
Step 3 INIT-PRC
(UMP, RESET MODE=HW)
Yes
1 Check whether the UMP firmware is the latest version by running the RTRV-
PRC-FW command.
a Set the PRC_UNIT_TYPE to UMP, and then run this command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
2 If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the firmware.
If the alarm is declared even when the firmware is up to date, collect the SW
log.
3 Run the INIT-SYS command to restart the system.
a Set the RESET_MODE to HW, and then run this command.
b Check whether a UMP MEMORY_FAIL alarm has been declared.
4 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Dismount/mount UMP
No
Alarm Clear?
Yes
1 Unmount the UMP. Disassemble and reassemble the DDR memory module.
Check if there is any foreign material in the memory connector (socket).
2 Mount the UMP and check if an alarm is generated after loading completes.
3 If the alarm is cleared, record the current status and observe any reoccurrence.
4 If the alarm remains, replace the UMP.
For information on UMP replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]/PORT[e]
Possible Cause
A link is down (for example, due to a bad port connection) of the backhaul port.
Impact
The board will not be able to communicate with the LSM or external devices.
Remedy
The alarm can be resolved in the following two ways.
Alarm Raised
No UMP FW Update
Step 1 UMP FW Ver. NEW? Step 2
Reset UMP
Yes
Yes
Port Locked? Unlock Port
No
Step 4
UMP PORT_DOWN
Clear?
1 Check whether the UMP firmware is the latest version by running the RTRV-
PRC-FW command.
a Set the PRC_UNIT_TYPE to UMP, and then run this command.
b Check the output on whether the VERSION of each firmware is the most
recent one.
2 If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the firmware.
After the update, run the INIT-PRC command with the input
PRC_UNIT_TYPE set to UMP to restart the UMP board.
3 Run the RTRV-ELINK-STS command to check whether
ADMINISTRATIVE_STATE is set to linkUnlocked.
4 If ADMINISTRATIVE_STATE is currently set to linkLocked, use the CHG-
ELINK-CONF command to change STATUS to EQUIP and
ADMINISTRATIVE_STATE to linkUnlocked. Check whether the alarm has
been cleared after this.
5 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Step 10
No Step 8 Yes
Alarm Clear? Reset or replace Alarm Clear?
the module.
Yes No
Clear the situation and Conclude that there is poor Conclude that there is poor Replace the board and leave the
monitoring after logging history equipment connection and poor installation of DDR module and station
equipment foreign material
2 Check that the Ethernet cable is correctly connected and that there is no
external damage.
3 Check that the optical cable is correctly connected and that there is no external
damage or bending.
4 Check that the connected optical cables (Single or Multi-Mode) are suitable
for the installed optical module type (Single or Multi-Mode).
For information on UMP replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Basic Information
Severity MINOR
Relates to Software
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]/PORT[e]
Possible Cause
The backhaul port status is up and duplex mode is half duplex.
Impact
The call service will be degraded due to the high risk of packet loss.
Remedy
The alarm can be resolved in the following two ways.
Alarm Raised
No
Step 2 Config mismatch?
Yes
Step 4 No
Clear Alarm ?
Yes
1 Check the Autonego, Speed, and Duplex settings of both the eNB and the
remote station equipment.
a Run the RTRV-ELINK-CONF command.
b Run the RTRV-ELINK-CONF command.
The commands used on the remote stations equipment may differ depending on
the manufacturer, and the following are the commands relevant to each major
equipment manufacturer:
- Cisco: show running-conifig {interface name}
- NETGEAR: show port {<unit/slot/port> | all }
- 3Com: display interface [interface_type | interface_type interface_number]
2 Check whether the Autonego, Speed, and Duplex are all set to the same value.
3 If the Autonego, Speed, and Duplex settings are different from each other, set
them to the same value. If the alarm remains despite the above parameters
being set to the same value, reboot the eNB and check again if the alarm
occurs.
Run the INIT-SYS command.
4 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
For information on UMP replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Basic Information
Severity CRITICAL
Relates to Software
Category PROCESSING
Location RACK[a]/SHELF[b]/SLOT[c]-ECP[d]/DSP[e]
Possible Cause
The DSP resets and restarts (by using the DSP Reset command or replacing the
DSP image).
Impact
Cell services related to the ECP will be unavailable during restart.
Remedy
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update Step 2
Yes
No
Yes
Step 5 INIT-SYS
Yes
1 Check whether the ECP firmware is the latest version by running the RTRV-
PRC-FW command.
a Set the PRC_UNIT_TYPE to ECP and LOC_TYPE to *, and then run this
command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
2 If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the firmware.
a After the firmware has been updated, check whether the alarm is raised. If
yes, continue with the next step.
b Run the RTRV-ALM-LIST command.
Check whether the ECP DSP_RESTART alarm has been declared.
3 Run the INIT-DSP command to restart the DSP.
a Set the BD_ID ECP ID and DSP_ID to DSP ID, and then run this
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 41
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
command.
b Check whether the ECP DSP_RESTART alarm has been declared.
4 Run the INIT-SYS command to restart the system.
a Set the RESET_MODE to HW, and then run this command.
b Check whether the ECP DSP_RESTART alarm has been declared.
5 If the alarm remains, collect the SW log and replace the faulty board.
Basic Information
Severity MAJOR
Relates to Software
Category PROCESSING
Location RACK[a]/SHELF[b]/SLOT[c]-ECP[d]/BLOCK_NAME
Possible Cause
The ECP process is deactivated. You can find the cause by analysing the core file
and log file uploaded to the LSM.
Impact
If the alarm generates continuously in a specific software block, the service will be
unavailable.
Remedy
Alarm Raised
Re-activate Alarm
Step 1 Raised Block
No
No
No
Backup
Step 5 LSM Log
End
2 If the alarm remains, replace the block image. Backup the block image for
future analysis.
a Backup the block image that continues to deactivate. Use the DNLD-SW,
UDT-SW commands to replace the block image.
b Check whether the PROCESS_DOWN alarm has been raised for the
applicable block.
3 If the problem cannot be solved by replacing a single block, restart the
applicable board to repair it.
a After collecting the SW log, use board restart commands such as INIT-
PRC to carry out the repair.
b Check whether the PROCESS_DOWN alarm has been raised for the
applicable block.
4 If the problem cannot be solved by restarting the board, reset the NE to repair
it.
a After collecting the SW log, use NE restart commands such as INIT-SYS
to carry out the repair.
b Check whether the PROCESS_DOWN alarm has been raised for the
applicable block.
5 To analyse the step by step process of clearing the PROCESS_ DOWN alarm,
backup the LSM log.
If the alarm remains, consult with Samsung for the next level of maintenance
support.
The logs are collected in the /log/system/corelog and /log/system/applog paths for
the relevant time.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Location RACK[a]/SHELF[b]/SLOT[c]-ECP[d]
Possible Cause
The disk usage exceeded the threshold.
Impact
Some software blocks will operate abnormally.
Defaults
The default thresholds for issuing the alarm based on its severity are:
Minor: 85 %
Major: 90 %
Critical: 95 %
Remedy
Alarm Raised
No
Threshold < Default?
Yes
Run CHG-ALM-THR
No
Alarm Still Raised?
Yes
Collect SW Log
No
Alarm Still Raised?
Yes
Step 3 Alarm Level = Minor
No
Delete LOG
Folder Files
Delete TEMP
Folder Files
No
Alarm Still Raised?
Yes
If the DISK_FULL threshold is lower than the default value, do the following
steps:
a Set the UNIT_TYPE to ECP and ALARM_TYPE to DISK_FULL for the
CHG-ALM-THR. Enter the default value for each threshold level.
b If the DISK_FULL alarm is cleared within 10 seconds after changing the
threshold value, terminate the procedure. If not, collect the SW log.
c If the threshold is set higher than the default value, collect the SW Log.
2 Check the following categories in which the DISK_FULL Alarm can occur.
a The DISK_FULL alarm can occur if more than one passive package exists
as a result of an online upgrade. Use the RTRV-PKG-VER command to
check the number of passive packages.
b After an online upgrade, run the DLT-PASV-PKG command to delete the
passive packages.
c Check whether the DISK_FULL alarm has been cleared.
3 If the alarm remains, do the following steps:
a If the DISK_FULL alarm level is CRITICAL or MAJOR, delete the files
in LOG and TEMP folders of the ECP board.
b If the level is MINOR, then delete the files in TEMP folder of the ECP
board.
The locations of folders for the files to delete are: LOG: /var/log and TEMP: /tmp.
c Check whether the DISK_FULL alarm has been cleared.
4 If the alarm remains, replace the faulty board.
For information on board replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Location RACK[a]/SHELF[b]/SLOT[c]-ECP[d]
Possible Cause
The memory usage exceeded the threshold.
Impact
Some software blocks will operate abnormally.
Defaults
The default thresholds for issuing the alarm based on its severity are:
Minor: 95 %
Major: 96 %
Critical: 97 %
Remedy
Alarm Raised
No
Threshold < Default?
Yes
Run CHG-ALM-THR
No
Alarm Still Raised?
Yes
Collect SW Log
No
Alarm Still Raised?
Yes
Step 3 Alarm Level = Minor
No
Delete LOG
Folder Files
Delete TEMP
Folder Files
No
Alarm Still Raised?
Yes
The locations of folders for the files to delete are: LOG: /var/log and TEMP: /tmp.
c Check whether the MEMORY_FULL alarm has been cleared.
4 If the alarm remains, replace the faulty board.
For information on board replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Basic Information
Severity MINOR
Relates to Software
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-ECP[d]
Possible Cause
The error packets rate exceeded the threshold level.
Impact
The service will be degraded due to the dropped packets.
Remedy
The alarm can be resolved in the following two ways.
Alarm Raised
No
Step 1 Is New F/W UMP/ECP FW Update Step 2
Yes
SW Log Collection
No
Step 4 Alarm Clear?
Yes
1
Check whether the firmware is the latest version.
2 If not, update the firmware to the latest version.
a Check whether the UMP firmware is the latest version by running the
RTRV-PRC-FW command.
Set the PRC_UNIT_TYPE to UMP, and then run this command.
Check the output on whether the NAME, VERSION, and
BUILD_TIME of each firmware are the most recent one.
b If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware. If the alarm is declared even when the firmware is up to date,
collect the SW log.
3 Reboot the ECP board where the alarm occurred. After the reboot of the ECP
board completes, reboot the UMP board.
4 Check whether the alarm has been cleared. If yes, wait for 10 minutes and
recheck again. If the alarm remains, collect the SW log and share with
Samsung for the next level of maintenance support.
The UMP and ECP collects all files under the /var/log folder, respectively.
On-site Actions
For information on board replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Location RACK[a]/SHELF[b]/SLOT[c]-ECP[d]
Possible Cause
The CPU usage exceeded the threshold.
Impact
Some software blocks will operate abnormally. If the alarm is generated
continuously, the ECP board will be reset.
Defaults
The default thresholds for issuing the alarm based on its severity are:
Minor: 85 %
Major: 90 %
Critical: 95 %
Remedy
Alarm Raised
No
Threshold < Default ?
Yes
No
Alarm Still Raised?
Yes
Collect SW Log
No
Alarm Still Raised?
Yes
No
Step 3 Alarm Level = Critical
Yes
SESSION CLOSE
No
Alarm Still Raised?
Yes
For information on board replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-ECP[d]
Possible Cause
Any of the following clocks is out of the required frequency range, as monitored
on the EPLD clock monitoring block:
30.72 MHz
10 ms
BFN
Even clock
Impact
The service will be unavailable due to the CPRI failure (RRU interface).
Remedy
The alarm can be resolved in the following two ways.
Alarm Raised
No
Step 1 UMP/ECP FW Ver. NEW? UMP/ECP FW Update Step 2
Yes
No
Yes
1 Run the RTRV-PRC-FW command to check whether the UMP and ECP
firmware is the latest version.
a Set the PRC_UNIT_TYPE to UMP and LOC_TYPE to *, and then run
this command.
b Set the PRC_UNIT_TYPE to ECP and LOC_TYPE to *, and then run the
command.
c Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
2 If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the firmware.
a After the firmware has been updated, check whether the alarm is raised:
b Run the RTRV-ALM-LIST command.
c Check whether the ECP CLOCK_FAIL alarm has been declared.
3 Run the INIT-PRC command to restart either the ECP or UMP.
a When the alarm is raised only for a certain ECP:
Run the INIT-PRC command to restart only the ECP with the alarm
raised. Set the PRC_UNIT_TYPE, PRC_INIT_ID, and RESET_MODE to
ECP, ECP Number, and HW, and then run this command.
b When the alarm is raised for all ECPs:
Run the INIT-PRC command to restart the UMP. Set PRC_UNIT_TYPE
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 59
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
On-site Actions
Alarm generated
No Alarm Yes
Broken/damaged? Clear?
Yes No
1 Check if the generated alarm of the base station is maintained in LSM after
entering the base station and conduct visual inspection on the DU shelf state.
Items to be inspected
o Record if anything significant to report is found after inspecting the front
side of the DU shelf.
o After dismounting the ECP, record if anything significant to report is
found such as damages, water mark etc. within the board.
o Record if any damages are found on the ECP pin after inspection.
o Record if any damages are found on the DU shelf backboard pin after
inspection.
For information on ECP replacement, see LTE eNB Hardware Addition and
Replacement Manual.
If the alarm is cleared, record the current status and observe any reoccurrence.
Record the fault details and affix them to the faulty ECP.
If the alarm remains, consult with Samsung for the next level of maintenance
support.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-ECP[d]
Possible Cause
The board is unmounted.
Impact
Cell services related to the ECP will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Alarm Raised
No UMP-ECP Communication
Step 1 Possible?
Yes
No
Step 2 FW Ver. NEW? FW Update Step 3
Yes
No
ECP Restart
Yes
System Restart
Yes
3 If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the firmware.
4 If the alarm is raised even when the firmware is the latest version, collect the
SW log and then restart the ECP by running the INIT-PRC command with
the ECP ID that has raised the alarm.
5 If the alarm is not cleared even after restarting the ECP, run the INIT-SYS
command to restart the system.
6 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Alarm Occurs
No No Yes Alarm
Remove and Remount ECP Damage/Defect ? Damage/Defect ?
Clear?
Yes Yes No
Step 3 Step 5 Step 7
Upon ECP Damage/Defect: Upon UMP Damage/Defect:
Alarm No Replace ECP Replace UMP Remount the board before
Clear? Upon Backboard Damage: Upon Backboard Damage: ECP Replacement, Replace
Replace UADU Replace UADU UMP
Yes
Yes Alarm
Clear?
No
Step 8
1 At the site, check if the base station alarm remains activated in LSM. If the
alarm remains, remove and remount the ECP.
If the alarm is not cleared, continue with the Step 2. If cleared, record history
and continue to monitor the alarm state.
2 After removal and remounting of the ECP, check if there are any damages,
water stains, and other remarks inside the ECP and record the details.
Check if the DU shelf backboard pin against the ECP is damaged and record
damage Y/N. (If the environment is dark, use a lamp or torch light for
For information on replacement of ECP and other parts, see LTE eNB Hardware
Addition and Replacement Manual.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-ECP[d]
Possible Cause
All of the voltage values monitored on the board have a deviation of more than
±10 %. There are nine voltage values ranging from 0.9 V through 3.3 V that are
being monitored on the board.
Impact
Cell services related to the ECP will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Alarm Raised
No UMP-ECP Communication
Step 1 Possible?
Yes
No
Step 2 FW Ver. NEW? FW Update Step 3
Yes
No
ECP Restart
Yes
System Restart
Yes
3 If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the firmware.
4 If the alarm is raised even when the firmware is the latest version, collect the
SW log and then restart the ECP by running the INIT-PRC command with
the ECP ID that has raised the alarm.
5 If the alarm remains even after restarting the ECP, run the INIT-SYS
command to restart the system.
6 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Alarm Occurs
Alarm Yes
Site Visit Clear?
No
Step 2
On Alarm Yes
LED On Y/N Clear?
Off No
Step 3
1 At the site, check if the alarm remains activated in LSM. If the alarm is on,
remove the ECP.
After ECP removal, check if there are any damages, water stain, or other
remarks inside the board. Record the details and remount it.
o If the LED is not on, replace the ECP. After recording action history,
continuously monitor the alarm state.
o If the LED is on, however, the alarm is not cleared, continue with the Step
2.
o If the LED is on and the alarm is cleared, record action history and
continue to monitor the alarm state.
2 Remove and remount the ECP.
o If the alarm is cleared, record action history and continue to monitor the
alarm state.
o If the alarm is not cleared, continue with the Step 3.
3 Replace the ECP.
For information on ECP replacement, refer the LTE eNB Hardware Addition and
Replacement Manual.
If the alarm is cleared, record the current status and observe any reoccurrence.
Record the fault details and affix them to the faulty ECP.
If the alarm remains, consult the next level of maintenance with Samsung.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-ECP[d]
Possible Cause
If a specific function fails in the software, the Hardware Function Fail alarm signal
occurs when the CPU writes it into the Function Fail Register of the PLD.
In addition, the Function Fail alarm signal occurs when a push button reset, a
watchdog reset, or a self-reset occurs.
Impact
Cell services related to the ECP will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Alarm Raised
No UMP-ECP Communication
Step 1 Possible?
Yes
No
Step 2 FW Ver. NEW? FW Update Step 3
Yes
No
ECP Restart
Yes
System Restart
Yes
3 If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the firmware.
4 If the alarm is raised even when the firmware is the latest version, collect the
SW log and then restart the ECP by running the INIT-PRC command with
the ECP ID that has raised the alarm.
5 If the alarm remains even after restarting the ECP, run the INIT-SYS
command to restart the system.
6 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Alarm Occurs
Step 2
Use RS-232 Debug Cable to
Site Visit (Check the Newest F/W Connect ECP to Laptop and
before Site Visit) Obtain F/W Info, Remount ECP
No
Step 3
Yes
1 If the ECP F/W is not found before the site visit, carry along a laptop and
UART debug cable.
After ECP removal, check for any damages, water stains, other remarks inside
the board. Record details and re-mount it.
o If the alarm is not cleared after 5 minutes, continue with the Step 2.
o If the alarm is cleared after 5 minutes, record action history and continue
to monitor the alarm state.
2 Use a UART debug cable to connect the ECP DEGO port to the laptop and run
Tetraterm program.
[Teraterm Configurations]
- Baudrate: 115200,
- Data: 8bit,
- Parity: none
- Stop: 1bit
- Flow control: none
USB Type
For information on ECP replacement, see LTE eNB Hardware Addition and
Replacement Manual.
If the alarm is cleared after replacing the ECP, record the current status and
observe any reoccurrence. Record the fault details and affix them to the faulty ECP.
If the alarm remains, consult the next level of maintenance with Samsung.
The default position of the S1 switch is ON. However, if the switch is OFF, the
board cannot be loaded. Make sure the switch is set to ON before mounting the
board.
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-ECP[d]/DSP[e]
Possible Cause
This alarm issues when the:
DSP initialization is not completed.
UMP cannot receive the keep-alive response from the DSP.
Core, modem, or FPGA of the DSP is not operating normally.
Impact
Cell services related to the DSP will be unavailable.
Remedy
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update Step 2
Yes
No
Yes
Step 5 INIT-SYS
Yes
1 Check whether the ECP firmware is the latest version by running the RTRV-
PRC-FW command.
a Set the PRC_UNIT_TYPE to ECP and LOC_TYPE to *, and then run this
command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
2 If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the firmware.
After the firmware has been updated, check whether the alarm is raised:
a Run the RTRV-ALM-LIST command.
Check whether the ECP DSP_FAIL alarm has been declared.
3 Run the INIT-DSP command to restart the DSP.
a Set the BD_ID ECP ID and DSP_ID to DSP ID, and then run this
command.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-ECP[d]/PORT[e]
Possible Cause
This alarm issues when:
LOS: More than 16 8B/10B violations are detected in the overall CPRI hyper
frame.
LOF: The hyper frame alignment (BYTE=K28.5 & Y=W=X=0) is not
achieved on the CPRI synchronization state.
Impact
Cell services related to the RRH that is connected to the relevant ECP port will be
unavailable.
Remedy
The alarm can be resolved in the following two ways.
Alarm Raised
No
Step 1 RRH/ECP FW Ver. NEW? RRH/ECP FW Update
Yes
No
Yes
1 Check whether the RRH firmware is the latest version by running the RTRV-
RRH-INVT command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the FW_VERSION on the output window displays the
latest version.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware.
Check whether the ECP CPRI_FAIL alarm has been declared.
d If the alarm is not cleared, run the RTRV-PRC-FW command to check
whether the ECP firmware is the latest version.
i Set the PRC_UNIT_TYPE to ECP and LOC_TYPE to *, and then run
this command.
On-site Actions
Step 3
Yes
Broken/damage ? Replace ECP
Enter the base station
No
Remount ECP
Inspect optic modules and
Step 1 connection state of optic cables
No
Alarm Yes
Clear?
Yes Step 5 No
Optic modules and cables
are connected normally?
No Replace ECP
1 Check if the generated alarm of the base station is maintained in LSM after
entering the base station and conduct visual inspection on the DU shelf state.
Items to be inspected
o Record if anything significant to report is found after inspecting the front
side of the ECP.
o Record the mounting state of the optical cable after inspection.
If mounting status of the optical cable or module is abnormal, continue
with the Step 2.
If mounting state of the optical cable or module is normal, continue
with the Step 3.
2 Remount the optical cable or module. After recording history, continue to
monitor the alarm state.
3 Check if any damages are found on the ECP after dismounting it.
Items to be inspected
After dismounting the ECP, record if anything significant to report is found
such as damages, water mark, and so on within the board.
o If the ECP found damaged or broken, replace the defective ECP. After
recording the history, keep on monitoring its state.
For information on ECP replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-ECP[d]/PORT[e]
Possible Cause
The optical cable is disconnected or the optical signal level is below the normal
parameters.
Impact
The service will be disabled for the link.
Remedy
The alarm can be resolved in the following two ways.
Alarm Raised
No
Step 1 ECP FW Ver. NEW? ECP FW Update
Yes
No
ECP OPTIC No
TRANSCEIVER RX LOS
Alarm Raised?
Yes
1 Run the RTRV-PRC-FW command to check whether the ECP firmware is the
latest version.
a Set the PRC_UNIT_TYPE to ECP and LOC_TYPE to *, and then run this
command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware.
d Check whether the ECP OPTIC_TRANCEIVER_RX_LOS alarm has been
declared.
2 If the alarm is not cleared, run the INIT-PRC command to restart the ECP.
a Set PRC_UNIT_TYPE, PRC_INIT_ID, and RESET_MODE to ECP, ECP
Number, and HW, and then run this command.
b Check whether the ECP OPTIC_TRANCEIVER_RX_LOS alarm has been
declared.
3 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Step 3
Visual inspection on ECP
Alarm occurrence
mounting state
Yes
Step 1 Enter the base station Broken/damaged ? Replace the ECP.
No
Alarm Yes
Clear?
Yes No
1 check if the generated alarm is maintained in LSM after entering the base
station and conduct visual inspection on the state of DU shelf.
Items to be inspected
o Record if anything significant to report is found on the front side of the
ECP.
o Record the mounting state of optical cables or modules after inspection.
If mounting status of the optical cable or module is abnormal, continue
For information on ECP replacement, see LTE eNB Hardware Addition and
Replacement Manual.
If the alarm is cleared, record the current status and observe any reoccurrence.
Record the fault details and affix them to the faulty ECP.
If the alarm remains, consult with Samsung for the next level of maintenance
support.
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-ECP[d]/PORT[e]
Possible Cause
The monitored power level of the laser diode signal in the optical module
(modulation current and bias current) is abnormal.
Impact
The service will be disabled for the link.
Remedy
The alarm can be resolved in the following two ways.
Alarm Raised
No
Step 1 ECP FW Ver. NEW? ECP FW Update
Yes
ECP OPTIC No
TRANSCEIVER TX
FAULT Alarm Raised?
Yes
1 Run the RTRV-PRC-FW command to check whether the ECP firmware is the
latest version.
a Set the PRC_UNIT_TYPE to ECP and LOC_TYPE to *, and then run this
command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware.
d If the alarm is raised even when the firmware is the latest version, continue
with the next step.
e Check whether the ECP OPTIC_TRANSCEIVER_TX_FAULT alarm has
been declared.
2 If the alarm is not cleared, run the INIT-PRC command to restart the ECP.
a Set the PRC_UNIT_TYPE, PRC_INIT_ID, and RESET_MODE to ECP,
ECP Number, and HW, and then run this command.
b Check whether the ECP OPTIC_TRANCEIVER_TX_FAULT alarm has
been declared.
3 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Yes
Step 1 Enter the base station Broken/damaged? Replace the ECP
No
Alarm Yes
Clear?
Yes No
Optic modules are
connected normally?
Change the location of
No Step 5 the optic module
No
Alarm No
Clear?
Yes
1 check if the generated alarm is maintained in LSM after entering the base
station and conduct visual inspection on the state of DU shelf.
Items to be inspected
o Record if anything significant to report is found on the front side of the
ECP.
o Record mounting state of optical cables or modules after inspection
If mounting state of the optic module is abnormal, continue with the
Step 2.
If mounting state of the optic module is normal, continue with the Step
3.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 90
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
2 Remount the optic module. After recording history, continue to monitor the
alarm state.
3 Remount the optic module. Check if are any damages are found on the ECP
after dismounting it.
Items to be inspected
After dismounting the ECP, record if anything significant to report is found
such as damages, water mark etc. within the board.
o If the ECP found damaged or broken, replace the defective ECP. After
recording the history, continue to monitor its state.
o If noting significant to report found on the external side of the ECP,
continue with the Step 4.
4 Remount the ECP. If the alarm is cleared, continue to monitor the alarm state
after recording history. If the alarm remains, continue with the Step 5.
5 Mount the optical cable from the defective port to other optic module of a
normal port.
o If the alarm is cleared after the optic module mounted on the other normal
port, replace the ECP as the optic module is not defective. After recording
history, continue to monitor the alarm state.
o If the alarm occurs in the corresponding port after the optic module is
mounted to the other normal port, continue with the Step 6, as the optic
module seems defective.
6 Replace the optic module. After recording history, continue to monitor the
alarm state.
For information on ECP replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Basic Information
Severity MAJOR
Relates to Software
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-ECP[d]
Possible Cause
The main processor (UMP) did not receive the keep-alive response from the ECP.
Impact
Cell services related to the ECP will be unavailable.
Remedy
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update
Yes
Yes ECP
ECP Restart COMMUNICATION FAIL
Step 2 Alarm Raised?
No
ECP No
COMMUNICATION FAIL
Alarm Not Cleared?
Yes
System Restart
Step 3
ECP No
COMMUNICATION FAIL
Alarm Not Cleared?
Yes
ECP No
COMMUNICATION FAIL
Alarm Not Cleared?
Yes
ECP No
COMMUNICATION FAIL
Alarm Not Cleared?
Yes
1 Check whether the ECP firmware is the latest version by running the RTRV-
PRC-FW command.
a Set the PRC_UNIT_TYPE to ECP and LOC_TYPE to *, and then run this
command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
For information on board replacement, see LTE eNB Hardware Addition and
Replacement Manual.
S1
S1
ON
The default position of the S1 switch is ON. However, if the switch is OFF, the
board cannot be loaded. Make sure the switch is set to ON before mounting the
board.
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-ECP[d]/DSP[e]
Possible Cause
The SFN is measured at every 10 ms. If there is no increase or decrease in SFN for
more than 10 consecutive measurements, an alarm is generated.
Impact
This alarm does not have any impact on the system.
Remedy
The alarm can be resolved in the following two ways.
Alarm Raised
No
No
Collect SW Log,
End
On Site Action
On-site Actions
Alarm generated
No Yes
Broken/damaged ? Alarm Clear?
Yes No
Yes
Alarm Clear?
No
1 Check if the generated alarm of the base station is maintained in LSM after
entering the base station and conduct visual inspection on the DU shelf state.
Items to be inspected
o Record if anything significant to report is found after inspecting the front
side of the DU shelf.
o After dismounting the ECP, record if anything significant to report is
found such as damages, water mark etc. within the board.
o Record if any damages are found on the ECP pin after inspection.
o Record if any damages are found on the DU shelf backboard pin after
inspection.
If the ECP or the backboard of DU shelf found damaged, continue with
the Step 2.
If no defects found in the ECP or in the backboard of the DU shelf,
continue with the Step 3.
2 Replace the broken or damaged part.
After record the updated history, continue to monitor the alarm state.
3 If nothing significant to report found in the DU shelf or the ECP after visual
inspection, remount the ECP.
o If the alarm is cleared after the remounting the ECP, continue to monitor
the alarm state after recording history.
o If the alarm is maintained after the remounting, continue with the Step 4.
4 Replace the ECP
o If the alarm is not cleared, execute Step 5.
o If the alarm is cleared after the replacing ECP, keep on monitoring the
alarm state after recording history.
5 After replacing the UMP, remounting the ECP.
After recording history, clear the alarm situation, and continue to monitor the
alarm state.
For information on ECP and UMP replacement, see LTE eNB Hardware Addition
and Replacement Manual.
Basic Information
Severity MAJOR
Relates to Hardware
Category ENVIRONMENT
Location RRH[a_b_c]-RRH[a_b_c]
Possible Cause
The value of the RF unit temperature sensor is above the threshold.
Impact
The service (call) will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 100
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update
Yes
No
Step 2 INIT-RRH
RRH TEMPERATURE No
Step 3 HIGH Alarm Raised?
Yes
1 Check whether the RRH firmware is the latest version by running the RTRV-
RRH-INVT command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the FW_VERSION on the output window displays the
latest version.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware.
d Check whether the RRH DC_INPUT_FAIL alarm has been declared.
2 If the alarm is not cleared, run the RTRV-RRH-STS command to check the
RRH temperature.
a Set the CONN_BOARD_ID and CONN_PORT _ID to the target RRH
values, and then run this command.
b Check the TEMPERATURE[C] value on the output window.
3 Run the INIT-RRH command to restart the RRH connected to the ECP.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 101
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
On-site Actions
Yes
No
RRH Reset Alarm Cleared Y/N
Yes
Yes
Alarm Cleared Y/N
Replace RRH
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 102
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
[ RRH 전면부
[RRH front 방열핀]
radiation fin] [ RRH 후면부
[RRH rear 방열핀
radiation fin] ]
o Check if there are external radiation elements that may change temperature
around the RRH. If found, take a proper action to fix the condition.
3 If the installation state is normal, reset the corresponding RRH and check
whether it clears the alarm.
4 If the alarm remains, replace the RRH.
For information on RRH replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 103
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Location RRH[a_b_c]-RRH[a_b_c]
Possible Cause
The motor does not move.
Impact
The RET controller will not be able to control the actuator for SET TILT,
CALIBRATION, and SELF TEST.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 104
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update
Yes
Yes
Step 2 INIT-ALD Alarm Raised?
No
No
Step 3 Alarm Raised?
Yes
Collect Log
1 Check whether the RET firmware is the latest version by executing the RTRV-
ALD-INVT command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the FW_VERSION on the output window displays the
latest version.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-ALD-FW command to update the
firmware.
d Check whether the RET_MOTOR_JAM alarm has been declared.
2 Reboot the RET by executing the INIT-ALD command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the RET_MOTOR_JAM alarm has been declared.
3 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 105
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
No
Step 1 Check the antenna and the
external connection of the RET
No
Step 3 Alarm Clear? Unmount the RET unit
Yes
No No
Check if the RET unit's Check if the antenna is
connecting part is normal abnormal
Yes Yes
Yes
Alarm Clear?
No
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 106
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 107
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Location RRH[a_b_c]-RRH[a_b_c]
Possible Cause
An actuator jam has been detected. There is no movement of the actuator; however
movement of the motor was detected.
Impact
The RET controller will not be able to control the actuator for SET TILT,
CALIBRATION, and SELF TEST.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 108
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update
Yes
Yes
Step 2 INIT-ALD Alarm Raised?
No
No
Step 3 Alarm Raised?
Yes
Collect Log
1 Check whether the RET firmware is the latest version by executing the RTRV-
ALD-INVT command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the FW_VERSION on the output window displays the
latest version.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-ALD-FW command to update the
firmware.
d Check whether the RET_ACTUATOR_JAM alarm has been declared.
2 Reboot the RET by executing the INIT-ALD command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the RET_ACTUATOR_JAM alarm has been declared.
3 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 109
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
No
Step 1 Check the antenna and the
external connection of the RET
No
Step 3 Alarm Clear? Unmount the RET unit
Yes
Yes Yes
Yes
Alarm Clear?
No
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 110
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 111
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Location RRH[a_b_c]-RRH[a_b_c]
Possible Cause
The device has not completed a calibration operation or calibration has been lost.
Impact
The commands for setting Tilt and Self-Test will not be executed.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 112
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update
Yes
Yes
Step 2 INIT-ALD Alarm Raised?
No
No
Step 3 Alarm Raised?
Yes
Collect Log
1 Check whether the RET firmware is the latest version by executing the RTRV-
ALD-INVT command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the FW_VERSION on the output window displays the
latest version.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-ALD-FW command to update the
firmware.
d Check whether the RET_NOT_CALIBRATED alarm has been declared.
2 Reboot the RET by executing the INIT-ALD command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the RET_NOT_CALIBRATED alarm has been declared.
3 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 113
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
No
Step 1 Check the antenna and the
external connection of the RET
No
Is Alarm cleared after
Step 3 Unmount the RET unit
calibration?
Yes
Yes Yes
No
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 114
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 115
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Location RRH[a_b_c]-RRH[a_b_c]
Possible Cause
Actuator configuration data is missing.
Impact
The commands for setting Tilt and Self-Test will not be executed.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 116
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update
Yes
Yes
Step 2 INIT-ALD Alarm Raised?
No
No
Step 3 Alarm Raised?
Yes
Collect Log
1 Check whether the RET firmware is the latest version by executing the RTRV-
ALD-INVT command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the FW_VERSION on the output window displays the
latest version.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-ALD-FW command to update the
firmware.
d Check whether the RET_NOT_CONFIGURED alarm has been declared.
2 Reboot the RET by executing the INIT-ALD command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the RET_NOT_CONFIGURED alarm has been declared.
3 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 117
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Yes
Step 3 Alarm Clear?
No
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 118
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Location RRH[a_b_c]-RRH[a_b_c]
Possible Cause
Any hardware error that cannot be classified may not be reported as an alarm until
the fault is likely to be persistent.
Impact
This alarm does not have any impact on the system.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 119
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update
Yes
Yes
Step 2 INIT-ALD Alarm Raised?
No
No
Step 3 Alarm Raised?
Yes
Collect Log
1 Check whether the RET firmware is the latest version by executing the RTRV-
ALD-INVT command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the FW_VERSION on the output window displays the
latest version.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-ALD-FW command to update the
firmware.
d Check whether the RET_HW_ALARM alarm has been declared.
2 Reboot the RET by executing the INIT-ALD command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the RET_HW_ALARM alarm has been declared.
3 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 120
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Yes
Step 3 Alarm Clear?
No
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 121
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Location RRH[a_b_c]-RRH[a_b_c]
Possible Cause
An actuator movement outside the control of the RET unit has been detected.
Impact
This alarm does not have any impact on the system.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 122
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update
Yes
Yes
Step 2 INIT-ALD Alarm Raised?
No
No
Step 3 Alarm Raised?
Yes
Collect Log
1 Check whether the RET firmware is the latest version by executing the RTRV-
ALD-INVT command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the FW_VERSION on the output window displays the
latest version.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-ALD-FW command to update the
firmware.
d Check whether the RET_ACTUATOR_INTERFERENCE alarm has been
declared.
2 Reboot the RET by executing the INIT-ALD command.
a Set the CONN_BD_ID ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the RET_ACTUATOR_INTERFERENCE alarm has been
declared.
3 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 123
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
On-site Actions
Yes
Step 3 Alarm Clear?
No
Yes
Step 5 Alarm Clear?
No
For information on the connecting antenna module, see Samsung MBS (LTE)
Installation Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 124
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RRH[a_b_c]-RRH[a_b_c]
Possible Cause
The clock used inside the RF unit is not normal. When PLL in the RU is unlocked
or when reference clock supply from CPRI is abnormal.
Impact
The service (call) will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 125
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update
Yes
No
No
Actions To Clear
ECP CLOCK Alarm
Yes
INIT-RRH
Yes
1 Check whether the RRH firmware is the latest version by running the RTRV-
RRH-INVT command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the FW_VERSION on the output window displays the
latest version.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 126
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
On-site Actions
Yes
Alarm Cleared ?
No
RRH Reset
Yes
Alarm Cleared ?
No
Replace RRH
1 Check the connection state between the optical cable and optic module of the
RRH and ECP.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 127
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
[DUCPRI
[ DU CPRI Cable]
Cable ]
[[RRH_V1
RRH_V1CPRI Cable]
CPRI Cable ] [RRH_V2CPRI
[ RRH_V2 CPRI Cable]
Cable ]
2 If the connection of the optical cable and optic module is normal, clean the
optical cable connector. Then, re-connect to check for alarm recurrence Y/N.
For information on ECP replacement, refer the LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 128
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Location RRH[a_b_c]-RRH[a_b_c]
Possible Cause
The main processor (UMP) has not received the keep-alive response from the
RRH.
Impact
Cell services related to the RRH will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 129
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
Yes
Step 1 FW Ver. New? FW Update
NO
No
No
RRH COMMUNICATION No
FAIL Alarm Raised?
Yes
1 Check whether the RRH firmware is the latest version by running the RTRV-
RRH-INVT command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the FW_VERSION on the output window displays the
latest version.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-RRH-FW command to update the
firmware.
d Check whether the RRH COMMUNICATION FAIL alarm has been
declared.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 130
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 131
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Yes
Alarm Cleared? Y/N Record Action History and Leave
No
Yes
Yes
Alarm Cleared? Y/N
No
Yes
RRH Reset Normal Voltage Y/N
No
No
No
Replace RRH Alarm Cleared? Y/N
Yes
3 Swap the Tx connector of a defective port CPRI cable with its Rx connector,
and check if the alarm is cleared.
RXConnector
Rx Connector
TXConnector
Tx Connector
4 Clean the optic connector of the alarm-occurred port and replace the optic
module. Then, check whether the alarm is cleared.
When replacing the optic module, check its part number. Optic modules for
RJIL RRUs consist of two types: FTLF1326P3BTL-SG and SPP-8F-LR-
IDFP-SEC.
When the alarm is cleared, record the action history and leave the site. If the
optic module is defective, process RMA of the module.
5 If the alarm remains, check if the LED is on.
For RRH_V1, LED is placed inside and can be checked by opening the
window, whereas it is available from the outside for RRH_V2, as shown in
figures below.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 133
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
[RRH_V1 LED
[ RRH_V1 LEDCheck]
Check ] [RRH_V2LED
[ RRH_V2 LED Check]
Check ]
6 If the LED light is turned off, check input voltage from the RRH power input
port (normal range: -40 to -57 V).
If the voltage is not normal, inspect the rectifier and power cable. When the
voltage returns to normal after inspection and proper measurement, continue
with the Step 7.
7 If the LED lamp is on, replace the corresponding optical cable and optic
module of the alarm-occurred RRH with new parts. Check if the alarm cleared.
o When replacing the optic module, check its part number. Optic modules
used in RJIL RRUs consist of two types: FTLF1326P3BTL-SG and SPP-
8F-LR-IDFP-SEC.
o If the alarm is cleared, record the action history and leave the site. When
an optic power meter is ready, use it to measure the strength of optic
signals received by the RRH and determine whether its optical cable is
defective.
The normal signal strength should be 0.5 to -10.6 dBm. Duplex-type
optical cables are used in the products for India; therefore, the optic signal
of dual Rx path should be measured.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 134
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Rx Cable
Rx Cable
[Optic Power Meter] [RRH_V1 Optic cable] [RRH_V2 Optic cable]
8 If the alarm is not cleared despite the actions taken in Steps 5 and 6, reset the
RRH.
9 If the alarm remains, replace the RRH.
For information on RRH replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 135
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Location RRH[a_b_c]-RRH[a_b_c]
Possible Cause
The DC power input of the RF unit is not normal.
Impact
The service (call) will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 136
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update
Yes
No
Yes
1 Check whether the RRH firmware is the latest version by running the RTRV-
RRH-INVT command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the FW_VERSION on the output window displays the
latest version.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware.
d Check whether the RRH DC_INPUT_FAIL alarm has been declared.
2 Run the INIT-RRH command to restart the RRH connected to the ECP.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the RRH DC_INPUT_FAIL alarm has been declared.
3 If the alarm remains, collect the SW and RRH logs and share with Samsung
for the next level of maintenance support.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 137
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Yes
Yes
RRH Reset
Yes
Alarm Cleared Y/N?
No
Replace RRH
1 At the site, check input voltage of the rectifier (normal output voltage range is
from -40 to -57 V).
If the output voltage is not normal, the rectifier should be inspected and
appropriate measures need to be taken depending on the inspection result.
2 If the output voltage is normal, check the RRH input voltage (normal input
voltage range is from -40 to -57 V)
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 138
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
If the input voltage is not normal, conduct visual inspection on the power cable
for any disconnected and stripped wires. If defects are found in the inspection
process, replace the power cable. For replacement, refer to RRH Installation
Manual.
3 If the voltage is normal, reset the RRH. Then, check whether the alarm is
cleared.
4 If the alarm remains, replace the RRH.
For information on RRH replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 139
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RRH[a_b_c]-RRH[a_b_c]/PATH[d]
Possible Cause
The RRH is disabled due to the following reasons:
Initial status.
A command forced the RRH to shut down.
An alarm caused the RRH to shut down.
Impact
The service (call) will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 140
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update
Yes
No
PATH_ENABLE_STATE Yes
User Disabled?
No
Step 3 RTRV-CELL-STS
Yes
ADMIN STATE locked?
No
1 Check whether the RRH firmware is the latest version by running the RTRV-
RRH-INVT command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the FW_VERSION on the output window displays the
latest version.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-RRH-FW command to update the
firmware.
d Check whether the RRH DC_INPUT_FAIL alarm has been declared.
2 If the alarm is not cleared, run the RTRV-RRH-CONF command to check
whether the PATH_ENABLE_STATE on the PATH with the declared alarm
is set to UserDisabled.
Check whether the output of PATH_ENABLE_STATE on the PATH with the
declared alarm is set to UserDisabled.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 141
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
On-site Actions
RRH Reset
Yes
Alarm Cleared Y/N?
No
Replace RRH
1 At the site, check if the alarm is still active in the LSM. If yes, reset the RRH.
Then, check whether the alarm is cleared.
2 When the alarm is cleared, wait at the site for 30 minutes to make sure that it
does not recur.
3 If the alarm remains, replace the corresponding RRH.
For information on RRH replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 142
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Location RRH[a_b_c]-RRH[a_b_c]/PATH[d]
Possible Cause
LNA Fail condition is maintained. This occurs when the LNA Fail (< 100 mA or >
250 mA) state lasts for 10 or more seconds.
Impact
Cell services related to the RRH will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 143
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update
Yes
1 Check whether the RRH firmware is the latest version by running the RTRV-
RRH-INVT command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the FW_VERSION on the output window displays the
latest version.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-RRH-FW command to update the
firmware.
d Check whether the RRH LNA_FAIL alarm has been declared.
2 If the alarm is not cleared, run the RTRV-RRH-STS command to check the
RSSI (dBm, IQ_LEVEL) value: (RU_V1: -95 to 101 dBm, RU_V2: -96 to -
102 dBm)
a Set the CONN_BD_ID and CONN_ PORT_ID to the target RRH values,
and then run this command.
b Check the FA_RSSI and FA_RSSI_IQ_LEVEL values on the output
window.
3 If the alarm remains, collect the SW and RRH logs and share with Samsung
for the next level of maintenance support.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 144
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
RRH Reset
Yes
Alarm Cleared Y/N?
No
1 At the site, check if the alarm is still active in the LSM. If yes, reset the RRH
and see whether the alarm is cleared.
2 When the alarm is cleared, wait at the site for 30 minutes and monitor alarm
recurrence.
3 If the alarm remains, replace the corresponding RRH.
For information on RRH replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 145
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RRH[a_b_c]-RRH[a_b_c]/PATH[d]
Possible Cause
The gain estimated from the measured RF output power is below the threshold.
Impact
Cell services related to the RRH will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 146
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
Run RTRV-RRH-STS
Step 1 Check TX_RF_POWER
No
Step 2 FW Ver. NEW? FW Update
Yes
No
Yes
Step 3 OP STATE disabled?
No
INIT-RRH
Yes
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 147
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
3 If the alarm is not cleared, run the RTRV-CELL-STS command to check the
OPERATIONAL_STATE. If it is disabled, reset the RRH.
a Check whether the OPERATIONAL_STATE on the output window is set
to disabled.
b Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run the INIT-RRH command.
4 If the alarm remains, collect the SW and RRH logs and share with Samsung
for the next level of maintenance support.
On-site Actions
RRH Reset
Yes
Alarm Cleared Y/N?
No
Replace RRH
1 At the site, check if the alarm is still active in the LSM. If it is still on, reset the
RRH and see whether the alarm is cleared.
2 When the alarm is cleared, wait at the site for 30 minutes and monitor alarm
recurrence.
3 If the alarm remains, replace the corresponding RRH.
For information on RRH replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 148
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RRH[a_b_c]-RRH[a_b_c]/PATH[d]
Possible Cause
The output power is more than 1.5 dB, which is higher than the rated power.
Impact
Cell services related to the RRH will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 149
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update
Yes
FA_RSSI_IQ_LEVEL No
Step 2 Greater Than
OVER_PWR_ALARM_TH?
Yes
Run CHG-RRH-CONF
Step 3 Change
OVER_PWR_ALARM_TH
Run CHG-RRH-CONF
Step 4 Change PATH_ENABLE_STATE
to UserEnabled
Yes
RTRV-RRH-STS Yes
Step 5
OP STATE disabled?
No
INIT-RRH
Yes
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 150
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
1 Check whether the RRH firmware is the latest version by running the RTRV-
RRH-INVT command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the FW_VERSION on the output window displays the
latest version.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-RRH-FW command to update the
firmware.
d Check whether the RRH OVER_POWER alarm has been declared.
2 If the alarm is not cleared, compare the results of RTRV-RRH-STS and
RTRV-RRH-CONF.
a Set the appropriate values to CONNECT_BOARD_ID,
CONNECT_PORT_ID, and PATH_ID, and then run the RTRV-RRH_STS
command.
Check the TX_RF_POWER [dBm] and FA_TSSI_IQ_LEVEL values on
the output window.
b Set the appropriate values to CONNECT_BOARD_ID and
CONNECT_PORT_ID, and then run the RTRV-RRH_CONF command.
Check the OVER_PWR_ALARM_TH value on the output window.
3 If FA_TSSI_IQ_LEVEL is higher than OVER_PWR_ALARM_TH, check the
recommended threshold and change the OVER_PWR_ALARM_TH to the
recommended level by using the CHG-RRH-CONF command.
4 After changing the recommended threshold, change the PATH_ENABL
E_STATE of the PATH with the declared alarm to UserEnabled by using the
CHG-RRH-CONF command.
5 If the alarm is not cleared, run the RTRV-CELL-STS command to check the
OPERATIONAL_STATE. If it is disabled, reset the RRH.
a Run the RTRV-RRH-STS command.
Check whether the OPERATIONAL_STATE on the output window is set
to disabled.
b Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run the INIT-RRH command.
6 If the alarm remains, collect the SW and RRH logs and share with Samsung
for the next level of maintenance support.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 151
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
RRH Reset
Yes
Alarm Cleared Y/N?
No
Replace RRH
1 At the site, check if the alarm is still active in the LSM. If it is still on, reset the
RRH and see whether the alarm is cleared.
2 When the alarm is cleared, wait at the site for 30 minutes and monitor alarm
recurrence.
3 If the alarm remains, replace the corresponding RRH.
For information on RRH replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 152
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MAJOR/MINOR
Relates to Hardware
Category EQUIPMENT
Location RRH[a_b_c]-RRH[a_b_c]/PATH[d]
Possible Cause
The VSWR measurement (return loss) is below the threshold.
Impact
When major alarm is occurred, cell services related to the RRH will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 153
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update
Yes
RTRV-RRH-STS Yes
Check TX_RF_POWER[dBm], RRH VSWR FAIL
FA_TSSI_IQ_LEVEL Alarm Raised?
No
RTRV-RRH-CONF
Step 2 Check VSWR_FAIL_MAJOR_ALARM_THR
Check VSWR_FAIL_MINOR_ALARM_THR
CHG-RRH-CONF
Modify VSWR_FAIL_MAJOR_ALARM_THR
Modify VSWR_FAIL_MINOR_ALARM_THR
CHG-RRH-CONF
Step 3 Change PATH_ENABLE_STATE
to UserEnabled
Yes
RTRV-RRH-STS Yes
Step 4 OP STATE disabled?
No
INIT-RRH
1 Check whether the RRH firmware is the latest version by running the RTRV-
RRH-INVT command.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 154
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 155
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Yes
Yes
Alarm Cleared Y/N?
No
No
1 At the site, check if the alarm is still active in the LSM. Additionally, check
the information of target sector and path in which an alarm has occurred.
2 Power off the target RRH sector in which the alarm has occurred. From the
rectifier, switch off the circuit breaker connected to the corresponding RRH.
After turning off the RRH power, check if Communication Fail was found for
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 156
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
the corresponding RRH in LSM. If Communication Fail did not occur on the
corresponding RRH, however, on another RRH, it is interpreted as that a
wrong sample has been selected.
3 Separate the path cable, in which the alarm occurred, from the RRH and check
its condition. Check if the cable and RRH connectors are damaged. If so,
replace the cable or corresponding RRH. If moist or any foreign substances are
found inside the connector that links the cable to the RRH, remove them.
4 If the cable state is normal, continue with the Step 5. If site-master equipment
or a terminator is not prepared, continue with the Step 7.
5 Use site master equipment to measure VSWR of the antenna and jumper cable.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 157
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
For information on RRH replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 158
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Location RRH[a_b_c]-RRH[a_b_c]/PATH[d]/FA[0]
Possible Cause
The digital input power level is the threshold or less.
Impact
This alarm does not have any impact on the system.
Defaults
This default value for this alarm is 16,900 IQ level.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 159
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update
Yes
No
Run RTRV-RRH-CONF
Check LOW_PWR_ALARM_TH
FA_RSSI_IQ_LEVEL No
Step 2 Less Than
LOW_PWR_ALARM_TH?
Yes
Run CHG-RRH-CONF
Change
LOW_PWR_ALARM_TH
Yes
1 Check whether the RRH firmware is the latest version by running the RTRV-
RRH-INVT command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the FW_VERSION on the output window displays the
latest version.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-RRH-FW command to update the
firmware.
d Check whether the RRH DIGITAL_INPUT_LOW alarm has been
declared.
2 If the alarm is not cleared, compare the results of RTRV-RRH-STS and
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 160
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
RTRV-RRH-CONF.
a Set the appropriate values to CONNECT_BOARD_ID,
CONNECT_PORT_ID, and PATH_ID, and then run the RTRV-RRH_STS
command.
Check the FA_TSSI_IQ_LEVEL value on the output window by running
the RTRV-RRH-CONF command.
b Set the appropriate values to CONNECT_BOARD_ID and
CONNECT_PORT_ID, and then run the RTRV-RRH_CONF command.
Check the LOW_PWR_ALARM_TH value on the output window.
c If the FA_TSSI_IQ_LEVEL is lower than the LOW_PWR_ALARM_TH,
check the recommended threshold and change the
LOW_PWR_ALARM_TH to the recommended level by using the CHG-
RRH-CONF command.
3 If the alarm remains, collect the SW and RRH logs and share with Samsung
for the next level of maintenance support.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 161
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
RRH Reset
Yes
Alarm Cleared Y/N?
No
Yes
Alarm Cleared Y/N?
No
Replace RRH
Yes
Alarm Cleared Y/N?
No
1 At the site, check if the alarm is still active in the LSM. If it is still on, reset the
RRH and check whether the alarm is cleared.
2 If the alarm is not cleared, reset the DSP block of the failure-occurred cell.
Then, check whether the alarm is cleared. Use the INIT-DSP command in the
LSM to reset only the targeted cell.
3 If the alarm remains, replace the corresponding RRH.
For information on RRH replacement, see LTE eNB Hardware Addition and
Replacement Manual.
4 If the alarm is still on despite the replacement of the RRH, reset the channel
board. Use the INIT-PRC:ECP command, to reset the channel board.
5 If the alarm persists, replace the ECP.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 162
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
For information on ECP replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 163
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RRH[a_b_c]-RRH[a_b_c]
Possible Cause
The main processor (UMP) cannot receive keep-alive response from the ALD.
Impact
This alarm does not have any impact on the system.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 164
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
Yes
Step 1 FW Ver. New? FW Update
NO
No
Step 2 CPRI Alarm Raised? Take action for the CPRI Alarm
No
Step 3 INIT-ALD
ALD COMMUNICATION No
FAIL Alarm Raised?
Yes
End
On Site Action
1 Check whether the RET firmware is the latest version by executing the RTRV-
ALD-INVT command.
a Set the CONN_BD_ID to ECP Number and CONN_PORT_ID to Port
Number, and then run this command.
b Check whether the FW_VERSION on the output window displays the
latest version.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-RRH-FW command to update the
firmware.
d Check whether the ALD_COMMUNICATION_FAIL alarm has been
declared.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 165
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
On-site Actions
Step 3 No
Alarm Clear? RET Reset
Yes Yes
Yes
Alarm Clear?
No
Yes
Step 8
Step 6
Check if the RU RET Yes Replace the AISG
Step 5 Replace RET Unit
port outputs power cable unit
No
Step 7
2 Check if the RET unit and the AISG cable attached to it are connected
normally. If not, take necessary actions.
3 Reset the RET unit and check if the alarm clears.
4 If the alarm remains, check if power is supplied from the RET daisy chain port.
5 If power is being supplied, replace the RET unit.
6 If power is not being supplied, disconnect the RU AISG cable and check if
power is outputted from the RU RET port.
7 If power is not outputted from the RU, reset the RU.
o Check if the alarm clears after the reset.
o If the alarm remains, replace the RU.
8 If power is outputted from the RU, replace the AISG cable.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 167
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MAJOR
Relates to Software
Category EQUIPMENT
Location RRH[a_b_c]-RRH[a_b_c]
Possible Cause
Connected RRH hardware type did not match the configured RRH hardware type.
Impact
Cell services related to the RRH will be unavailable.
Remedy
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 168
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
Yes Yes
Re-Grow as Step 2
Equipped RRH Type
Yes No
Alarm Raised?
Yes
Yes No
Alarm Raised?
Alarm Raised?
Collect SW Log
1 Check whether the grown RRH type matches the equipped RRH type by
running the RTRV-RRH-CONF and RTRV-RRH-INVT commands.
a Run the RTRV-RRH-CONF command by selecting the
CONNECT_BOARD_ID and CONNECT_PORT_ID that has raised the
alarm as inputs. Run the RTRV-RRH-INVT command by selecting the
CONN_BD_ID and CONN_PORT_ID that has raised the alarm as inputs.
b Compare the BOARD_TYPE of RTRV-RRH-CONF and TYPE_NUM of
RTRV-RRH-INVT to check whether they are the same RRH. If the RRH
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 169
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 170
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MAJOR
Relates to Software
Category COMMUNICATIONS
Location RACK[a]/SHELF[b]/SLOT[c]-GPSR[d]
Possible Cause
The main processor does not receive the TOD message from the GPSR.
Impact
This alarm does not have any impact on the system.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 171
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 UMP/GPS FW Ver. NEW? UMP/GPS FW Update
Yes
No
No
Yes
Restart GPS
Yes
INIT-PRC (UMP,
RESET MODE=HW)
Yes
Collect SW Log
1 Run the RTRV-PRC-FW command to check whether the UMP firmware is the
latest version. Run the RTRV-GPS-INVT command to check whether the
GPS firmware is the latest version.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 172
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 173
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
No
No
For information on replacement of UMP and other parts, see LTE eNB Hardware
Addition and Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 174
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-GPSR[d]
Possible Cause
This alarm issues due to one of the following reasons:
The feeding current to the antenna side is at the specified open or short level.
The antenna cable is disconnected.
Impact
This alarm does not have any direct impact on the system. However, it can be the
reason for the GPSR LOCKING FAIL and GPSR HOLDOVER 24H alarms.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 175
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No UMP/GPS
Step 1 UMP/GPS FW Ver. NEW? FW Update
Yes
No
Restart GPS
Yes
1 Run the RTRV-PRC-FW command to check whether the UMP firmware is the
latest version. Run the RTRV-GPS-INVT command to check whether the
GPS firmware is the latest version.
a Set the PRC_UNIT_TYPE to UMP and LOC_TYPE to *, and then run
this command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware. If the alarm is being raised even when firmware is the latest
version, collect the SW log.
d Check whether the GPS ANTENNA_FAIL alarm has been declared.
e Run the RTRV-GPS-INVT command.
f Check whether the FW_VERSION on the output window displays the
latest version.
g If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware. If the alarm is being raised even when firmware is the latest
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 176
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
If the GPS clock is not received due to the GPSR antenna disconnection, the
internal HOLDOVER clock is used. If, however, the HOLDOVER status
continues for more than 24 hours, the clock input may not be stable.
On-site Actions
No
No
4.5~5.5 V?
Yes
No
No
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 177
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
For lightning traces, look for burnt marks of the GPS arrestor or surrounding
cables.
o If any traces of lightning are found, replace UMP and GPS antenna
installation materials.
o If traces of lightning are NOT found, continue with the Step 2.
2 Separate the cable from the GPS port, and measure the voltage of the GPS port
connector.
Measure the voltage by touching (+) end of a Digital Voltage Meter (DVM) to the
core wire and (-) end to the outside of the connector.
o If the measurement is between 4.5 to 5.5 V, continue with the Step 4.
o If the measurement is not within this range, replace the UMP.
3 Check and replace the GPS installation materials and check if the alarm is
cleared.
a If the errors/failures have been recovered after checking the cable
connection state and replacing the materials, terminate the inspection
procedure. If not, continue with the following steps.
b Check the divider connection state and replace the parts. If the
errors/failures have been recovered, terminate the inspection procedure. If
not, continue with the following step.
c Check the GPS antenna connection state and replace the parts if needed.
When the errors/failures are recovered, terminate the inspection process.
4 After changing the UMP, check if the errors/failures are repaired.
o If the alarm does not activate, it is decided that the part is defective, and
therefore leave the site.
o If the alarm does not clear, go back to the Step 1 and repeat the process.
If the GPS antenna and installation materials are found to be defective, the UMP is
not defective. Therefore, RMA will not be processed.
For information on UMP board replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 178
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-GPSR[d]
Possible Cause
24 hours have passed since the transition to the holdover state.
Impact
All cell services will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 179
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No UMP/GPS FW Update
Step 1 UMP/GPS FW Ver. NEW?
Yes
No
RTRV-GPS-STS
No
Step 3 GPS HOLDOVER 24H
Alarm Raised?
Yes
Restart GPS
Yes
Collect SW Log
1 Run the RTRV-PRC-FW command to check whether the UMP firmware is the
latest version. Run the RTRV-GPS-INVT command to check whether the
GPS firmware is the latest version.
a Set the PRC_UNIT_TYPE to UMP and LOC_TYPE to *, and then run the
RTRV-PRC-FW command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 180
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
firmware. If the alarm is being raised even when firmware is the latest
version, collect the SW log.
d Check whether the GPS HOLDOVER 24H alarm has been declared.
e Run the RTRV-GPS-INVT command.
f Check whether the FW_VERSION on the output window displays the
latest versions.
g If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware. If the alarm is being raised even when firmware is the latest
version, collect the SW log.
h Check whether the GPS HOLDOVER 24H alarm has been declared.
2 Run the RTRV-ALM-LIST command to check the list of alarms.
a If either the GPSR ANTENNA FAIL or the GPSR LOCKING_FAIL
alarm is on the list, follow the remedy.
b Run the RTRV-GPS-STS command.
c Check the LOCK_STATE and HOLDOVER_STATE.
3 If a HOLDOVER 24H alarm is being raised when there is no ANTENNA
FAIL or LOCKING_FAIL alarm, run the INIT-GPS command to restart the
GPSR.
Check whether the GPSR alarm is being raised.
4 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
If the GPS clock is not received due to the GPSR antenna disconnection, the
internal HOLDOVER clock is used. If, however, the HOLDOVER status
continues for more than 24 hours, the clock input may not be stable.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 181
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
No
No
For information on replacement of UMP and other parts, see LTE eNB Hardware
Addition and Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 182
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-GPSR[d]
Possible Cause
This alarm issues due to one of the following reasons:
A normal GPS satellite signal is not received.
No GPS satellite tracking for one hour.
Impact
This alarm does not have any direct impact on the system. However, it can be the
reason for the GPSR HOLDOVER 24H alarm.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 183
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 UMP/GPS FW Ver. NEW? UMP/GPS FW Update
Yes
No
No
RTRV-GPS-STS
Yes
Restart GPS
Yes
Collect SW Log
1 Run the RTRV-PRC-FW command to check whether the UMP firmware is the
latest version. Run the RTRV-GPS-INVT command to check whether the
GPS firmware is the latest version.
a Set the PRC_UNIT_TYPE to UMP and LOC_TYPE to *, and then run the
RTRV-PRC-FW command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
c If the firmware is not the latest version, run the DNLD-FW command to
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 184
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
download the latest version and the UDT-FW command to update the
firmware. If the alarm is being raised even when firmware is the latest
version, collect the SW log.
d Check whether the GPS LOCKING_FAIL alarm has been declared.
e Run the RTRV-GPS-INVT command.
f Check whether the FW_VERSION on the output window displays the
latest version.
g If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware. If the alarm is being raised even when firmware is the latest
version, collect the SW log.
h Check whether the GPS LOCKING_FAIL alarm has been declared.
2 Run the RTRV-ALM-LIST command to check whether the GPS
ANTENNA_FAIL alarm has been raised. If it has, follow the remedy.
After running the RTRV-GPS-STS command, check the LOCK_STATE,
HOLDOVER_STATE and SAT_N values to determine the number of GPS
satellites that are being used for tracking.
3 If a LOCKING_FAIL alarm is raised when there is no ANTENNA_ FAIL, run
the INIT-GPS command to restart the GPSR.
Check whether the GPSR alarm has been declared.
4 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 185
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Yes
Is the satellite signal improved?
No
No
1 Inspect installation environment for the GPS antenna and check if it clears the
alarm.
GPS antennas must be installed, securing as much open sky as possible (the
horizontal field of view to be 360°, the vertical to be 160°). If the field of view
is not secured sufficiently, change the location for GPS antenna installation.
If the alarm is not recovered or the satellite signals are not improved, replace
the UMP.
For information on replacement of UMP and other parts, see LTE eNB Hardware
Addition and Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 186
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-GPSR[d]
Possible Cause
The GPSR is reset by restarting the GPSR or when the GPSR module failure
occurs due to one of the following reasons:
Power failure (when the input power is 5.2 V or lower and 5.8 V or higher).
The Electronic Frequency Control (EFC) value is either +100 % or -100 %.
Deviation failure: Even sec (or 1 PPS) jumps over 100 ns.
Time is not set: GPS time is not set and it is neither active nor standby.
Impact
All cell services will be unavailable
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 187
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 UMP/GPS FW Ver. NEW? UMP/GPS FW Update
Yes
No
Yes
Collect SW Log
1 Run the RTRV-PRC-FW command to check whether the UMP firmware is the
latest version. Run the RTRV-GPS-INVT command to check whether the
GPS firmware is the latest version.
a Set the PRC_UNIT_TYPE to UMP and LOC_TYPE to *, and then run the
RTRV-PRC-FW command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware. If the alarm is being raised even when firmware is the latest
version, collect the SW log.
d Check whether the GPS FUNCTION_FAIL alarm has been declared.
e Run the RTRV-GPS-INVT command.
f Check whether the FW_VERSION on the output window displays the
latest version.
g If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware. If the alarm is being raised even when firmware is the latest
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 188
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
On-site Actions
After entering
No
UMP error recovered Y/N
Yes
For information on replacement of UMP and other parts, see LTE eNB Hardware
Addition and Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 189
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-GPSR[d]
Possible Cause
1 week have been passed since the transition to the holdover state.
Impact
This alarm does not have any impact on the system.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 190
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 UMP/GPS FW Ver. NEW? UMP/GPS FW Update
Yes
No
GPS FREQUENCY No
RTRV-GPS-STS HOLDOVER EXCEED
Alarm Raised?
Yes
GPS FREQUENCY No
Step 4 HOLDOVER EXCEED
Alarm Raised?
Yes
Collect SW Log
1 Run the RTRV-PRC-FW command to check whether the UMP firmware is the
latest version. Run the RTRV-GPS-INVT command to check whether the
GPS firmware is the latest version.
a Set the PRC_UNIT_TYPE to UMP and LOC_TYPE to *, and then run the
RTRV-PRC-FW command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware. If the alarm is being raised even when firmware is the latest
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 191
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
If the GPS clock is not received due to the GPSR antenna disconnection, the
internal HOLDOVER clock is used. If, however, the HOLDOVER status
continues for more than 24 hours, the clock input may not be stable.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 192
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
No
No
For information on replacement of UMP and other parts, see LTE eNB Hardware
Addition and Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 193
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-GPSR[d]
Possible Cause
The clock phase of the GPS is drifted abnormally.
Impact
All cell services will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 194
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
No
Step 1 UMP/GPS FW Ver. NEW? UMP/GPS FW Update
Yes
No
Step 3 RTRV-GPS-STS
Restart GPS
Collect SW Log
1 Run the RTRV-PRC-FW command to check whether the UMP firmware is the
latest version. Run the RTRV-GPS-INVT command to check whether the
GPS firmware is the latest version.
a Set the PRC_UNIT_TYPE to UMP and LOC_TYPE to *, and then run the
RTRV-PRC-FW command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 195
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware. If the alarm is being raised even when firmware is the latest
version, collect the SW log.
d Check whether the GPS CLOCK PHASE ABNORMAL alarm has been
declared.
e Run the RTRV-GPS-INVT command.
f Check whether the FW_VERSION on the output window displays the
latest versions.
g If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware. If the alarm is being raised even when firmware is the latest
version, collect the SW log.
h Check whether the GPS CLOCK PHASE ABNORMAL alarm has been
declared.
2 Run the RTRV-ALM-LIST command to check the list of alarms.
If either the GPSR ANTENNA FAIL or the GPSR LOCKING_FAIL alarm is
on the list, follow the remedy.
3 If the alarm is not cleared, check the TINT value and then run the INIT-GPS
command to restart the GPSR.
a [Run] Run the RTRV-GPS-STS command.
Check the TINT value.
b Run the INIT-GPS command.
Check whether the GPS CLOCK PHASE ABNORMAL alarm has been
declared.
4 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
If the GPS clock is not received due to the GPSR antenna disconnection, the
internal HOLDOVER clock is used. If, however, the HOLDOVER status
continues for more than 24 hours, the clock input may not be stable.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 196
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
No
No
For information on replacement of UMP and other parts, see LTE eNB Hardware
Addition and Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 197
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Hardware
Category EQUIPMENT
Location UDA[a]/UDA_NAME
Possible Cause
A UDA is generated.
Impact
The impact of this alarm depends on the user-configuration.
Remedy
The alarm can be resolved in the following two ways.
Alarm Raised
Collect SW Log
No
Alarm Raised?
Yes
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 198
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
1 After collecting the SW log, run the INIT-SYS command to restart the
system.
Check whether the alarm has been raised after the system restart.
2 If the alarm remains, share the log with Samsung for the next level of
maintenance support.
On-site Actions
Yes
UDA Is the cable correctly Replace the UDA cable and
connected? perform re-wiring
No
1) Reconnect the UDA cable. No Find out a cause for each alarm
2) Perform re-wiring by referring Alarm Clear? and take a corrective measure
to the installation instructions. for each situation
Yes
No Yes
Alarm Clear? Alarm Clear?
Yes No
Clear the situation and Conclude that the UDA cable is Alarm is generated Replace the board and leave the
monitoring after history recording poor. Record the details station
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 199
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
For information on UMP replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 200
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MAJOR
Relates to Hardware
Category ENVIRONMENT
Location RACK[a]/FAN-FAN[b]/FAN_NAME
Possible Cause
This alarm issues due to one of the following reasons:
The fan is not connected.
The actual operation speed is lower than 60% compared to the target speed
(varying depending on the temperature).
Impact
System cooling will be impacted due to the fan failure.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 201
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
TEMPERATURE HIGH No
Step 1 Alarm Raised?
Yes
Check Temperature
Of Each Board
On Site Action
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 202
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
No
(RED or Off)
No
(RED or Off)
Step 4 Check DU
No If DU judged
(RED or Off) Fan fail alarm is cleared defective, the fan
and LED green? module does not go
through the RMA
process.
Yes
As the fan module is
not defective,
RMA is not RMA is conducted.
conducted. Finished
1 After recording LED color of the fan module, remount the module.
When dismounting the fan module, check if any foreign substances are found
in DU or fan module. If any foreign substances are found, remount it after
eliminating the foreign substance.
2 Check the LED of the fan module.
o If the LED is red or off, continue with the Step3.
o If LED is green and the alarm is kept cleared more than 2 minutes, leave
the site, judging the alarm is caused due to the contact failure between the
fan module and DU.
If the alarm is found out to be caused due to the contact failure, the fan module
does not go through the RMA process.
3 After replacing the fan module, check for the alarm state.
o If the alarm is cleared for more than 2 minutes, leave the site with the
previously installed fan module, judging it is defective.
o If the alarm remains, continue with the Step 4.
4 After checking and taking actions for the DU shelf, check for the alarm.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 203
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
If the alarm is cleared for more than 2 minutes, leave the site with the
previously installed DU shelf, judging it defective.
If the DU judged defective, the fan module does not go through the RMA process.
For information on fan replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 204
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MAJOR
Relates to Software
Category EQUIPMENT
Location None
Possible Cause
The system time cannot be updated due to the incorrect server configuration or
lack of connectivity with the NTP server.
Impact
This alarm does not have any impact on the system.
Remedy
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 205
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
Yes No
Separate Time Server?
Yes
Step 1 Setting Normal?
No
Reconfigure
NTP Server Info
No
Step 2 Alarm Cleared?
Yes
NTP Util Test
No
NTP Util test Success?
Yes
Step 3
Yes
Alarm Cleared?
No
1 If a NTP Sync server exists, check whether the setting is correct. If the
information is not set or different, reconfigure the information of the server.
a If the NTP Sync server exists, run the RTRV-NTP-CONF to check the
address.
b If the server IP address and the command results are different, run the
CHG-NTP-CONF command to reconfigure the address.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 206
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 207
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Location None
Possible Cause
All cells for the eNB are disabled.
Impact
All cell services will be unavailable.
Remedy
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 208
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
Collect SW Log
Yes
Step 1 System Locked? System Unlock
No
Yes
Step 2 All Cell Locked? Cell Unlock
No
No
No
1 Check whether the system admin state is set to locked, and take appropriate
actions if so.
a Run the RTRV-SYS-CONF command.
b Check whether the output value of the ADMINISTRATIVE_STATE is
locked. If yes, do the following steps.
c Change the value of ADMINISTRATIVE_STATE to unlocked, by
running the CHG-SYS-CONF command.
d Check whether the SERVICE_OFF alarm has been raised by running the
RTRV-ALM-LIST command.
2 Check whether the admin state of all cells is set to locked and take appropriate
actions if so.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 209
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 210
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Location None
Possible Cause
This alarm issues due to one of the following reasons:
The eNB does not receive a response for the SCTP heartbeat from all the
equipped MMEs.
The S1AP connection setup between the eNB and all the equipped MMEs has
not been completed.
Impact
The LTE services will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 211
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
Yes SCTP_STATE == No
CHECK S1 STATUS
disabled
Check
Step 2
SYSTEM SIG IP
Step 3
No Yes
S1 IP Exists? ADD S1 IP Alarm Cleared?
Yes No
Step 5
No Yes
Correct IP? Change IP Alarm Cleared?
Yes No
Step 7
No Check Yes
PING OK ? Alarm Cleared?
Comm Status
Yes No
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 213
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MAJOR
Relates to Software
Category PROCESSING
Location CELL[a]
Possible Cause
This alarm issues due to one of the following reasons:
The diagnosis call function is activated (diag_Call_Enable is set to ON).
There is no response to the paging call transmitted by the eNB to the idle UE
after triggering_Condition_Timer of PLD DIAG_CALL_CONF.
Impact
This alarm does not have any impact on the system.
Defaults
The default value of TRIGGERING_CONDITION_TIMER is 1 hour.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 214
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
No
RECOVERY_MODE_SE Manual RESET Carried Out
Step 1 LECTION == AUTO? by Operator
Yes
autoRecoveryMethod
Step 2
value?
No
Step 4 Alarm Cleared?
Yes
Collect SW Log
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 215
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
3 Check whether the alarm clears depending on the value for AUTO_
RECOVERY_METHOD.
o If AUTO_RECOVERY_METHOD is set to CELL_RELEASE, check
whether the alarm clears after CELL RELEASE is completed.
o If AUTO_RECOVERY_METHOD is set to DSP_RESET_ONLY, check
whether the alarm clears after DSP RESET is completed.
o If AUTO_RECOVERY_METHOD is set to DSP_RU_RESET, check
whether the alarm clears after both the DSP and RU RESET is completed.
4 If RECOVERY_MODE_SELECTION is set to MANUAL, take the
appropriate actions.
a Run the INIT-DSP command. Set the ECP Number and DSP ID that
have raised the alarm, and then run this command.
b Check whether the alarm is cleared.
c Run the INIT-SYS command.
d Check whether the alarm is cleared after the system reset.
5 If the alarm remains, collect the SW log and replace the ECP of the faulty cell.
If the alarm still does not clear, replace the RRH of the faulty cell.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 216
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MAJOR
Relates to Software
Category EQUIPMENT
Location MME[e]
Possible Cause
The S1 interface is in an abnormal state or the eNB cannot receive the SCTP
heartbeat response from the MME.
Impact
This alarm does not have any impact on the system.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 217
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
Yes SCTP_STATE == No
CHECK S1 STATUS
disabled
Check
Step 2 SYSTEM SIG IP
Step 3
No Yes
S1 IP Exists? ADD S1 IP Alarm Cleared?
Yes No
Step 5
No Yes
Correct IP? Change IP Alarm Cleared?
Yes No
Step 7
No Check Yes
PING OK? Alarm Cleared?
Comm Status
Yes No
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 218
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 219
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Basic Information
Severity MAJOR
Relates to Software
Category EQUIPMENT
Location None
Possible Cause
The eNB cannot receive the SCTP heartbeat response from the MCE.
Impact
This alarm does not have any impact on the system.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 220
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
Alarm Raised
Yes SCTP_STATE == No
SCTP_OUT_OF_SE CHECK M2 STATUS
RVICE
Check
Step 2
SYSTEM SIG IP
Step 3
No Yes
M2 IP Exists? ADD M2 IP Alarm Cleared?
Yes No
Step 5
No Yes
Correct IP? Change IP Alarm Cleared?
Yes No
Step 7
No Check Yes
PING OK? Alarm Cleared?
Comm Status
Yes No
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 221
© Samsung Proprietary and Confidential
Chapter 2 Alarm Reference
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 222
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm
Reference
This chapter explains the common alarms that may issue during microcell
operation. A description of the alarm, its possible cause, and resolving procedures
are provided.
Basic Information
Severity CRITICAL
Relates to Software
Category PROCESSING
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]/DSP[e]
Possible Cause
The DSP resets and restarts (by using the DSP Reset command or replacing the
DSP image).
Impact
Cell services related to the UMP will be unavailable during restart.
Remedy
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 223
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update Step 2
Yes
No
Step 3 INIT-DSP(UMP)
Yes
Step 5 INIT-SYS
Yes
1 Check whether the UMP firmware is the latest version by running the RTRV-
PRC-FW command.
a Set the LOC_TYPE to *, and then run this command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
2 If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the firmware.
a After the firmware has been updated, check whether the alarm is raised.
b Run the RTRV-ALM-LIST command.
c Check whether the UMP DSP_RESTART alarm has been declared.
3 Run the INIT-DSP command to restart the DSP.
Check whether the UMP DSP_RESTART alarm has been declared.
4 Run the INIT-SYS command to restart the System.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 224
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 225
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MAJOR
Relates to Software
Category PROCESSING
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]/BLOCK_NAME
Possible Cause
The process is deactivated. You can find the cause by analysing the core file and
log file uploaded to the LSM.
Impact
If an alarm is generated continuously in a specific software block, service will be
unavailable.
Remedy
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 226
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
Re-activate Alarm
Step 1 Raised Block
No
No
Backup
Step 3 LSM Log
Step 4 End
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 227
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 228
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MINOR
Relates to Hardware
Category ENVIRONMENT
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]
Possible Cause
The CPU temperature exceeded the threshold.
Impact
The board will be damaged.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 229
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update Step 2
Yes
Collect SW Log
Step 4 INIT-SYS
UMP CPU No
Step 5 TEMPERATURE HIGH
Alarm Raised?
Yes
1 Check whether the UMP firmware is the latest version by running the RTRV-
PRC-FW command.
Check the output on whether the NAME, VERSION, and BUILD_TIME of
each firmware are the most recent one.
2 If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the firmware.
If the alarm is declared even when the firmware is up to date, collect the SW
log.
3 Run the RTRV-PRC-STS command to check the CPU temperature.
Check the value of output TEMPERATURE[C] to determine if the alarm
declared condition (temperature over 97°C) has been reached.
4 After collecting the SW log, run the INIT-SYS command to restart the
system.
5 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 230
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 231
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]
Possible Cause
The disk usage exceeded the threshold.
Impact
Some software blocks will operate abnormally.
Defaults
The default thresholds for issuing the alarm based on its severity are:
Minor: 85 %
Major: 90 %
Critical: 95 %
Remedy
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 232
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Threshold < Default ?
Yes
Run CHG-ALM-THR
No
Alarm Still Raised?
Yes
Collect SW Log
No
Alarm Still Raised?
Yes
Step 3 Alarm Level = Minor
No
Delete LOG
Folder Files
Delete TEMP
Folder Files
No
Alarm Still Raised?
Yes
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 233
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
If the DISK_FULL threshold is lower than the default value, do the following
steps:
a Set the ALARM_TYPE to DISK_FULL for the CHG-ALM-THR. Enter the
default value for each threshold level.
b If the DISK_FULL alarm is cleared within 10 seconds after changing the
threshold value, terminate the procedure. If not, collect the SW log.
c If the threshold is set higher than the default value, collect the SW log.
2 Check this category in which the DISK_FULL alarm can occur.
The DISK_FULL alarm can occur if more than one passive package exists as a
result of an online upgrade. Use the RTRV-PKG-VER command to check the
number of passive packages.
a After an online upgrade, run the DLT-PASV-PKG command to delete the
passive packages.
b Check whether the DISK_FULL alarm has been cleared.
3 If the alarm remains, do the following steps:
o If the DISK_FULL Alarm level is CRITICAL or MAJOR, delete the files
in the LOG and TEMP folders for the UMP board.
o If the level is MINOR, delete the files in the TEMP folder for the UMP
board.
The locations of folders for the files to delete are: LOG: /var/log and TEMP: /tmp.
Check whether the DISK_FULL alarm has been cleared.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 234
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]
Possible Cause
The memory usage exceeded the threshold.
Impact
Some software blocks will operate abnormally.
Defaults
The default thresholds for issuing the alarm based on its severity are:
Minor: 95 %
Major: 96 %
Critical: 97 %
Remedy
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 235
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Threshold < Default ?
Yes
Run CHG-ALM-THR
No
Alarm Still Raised?
Yes
Collect SW Log
No
Alarm Still Raised?
Yes
Step 3 Alarm Level = Minor
No
Delete LOG
Folder Files
Delete TEMP
Folder Files
No
Alarm Still Raised?
Yes
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 236
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 237
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity CRITICAL/MAJOR/MINOR
Relates to Software
Category QOS
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]
Possible Cause
The CPU usage exceeded the threshold.
Impact
Some software blocks will operate abnormally. If an alarm is generated
continuously, the UMP board will be reset.
Defaults
The default thresholds for issuing the alarm based on its severity are:
Minor: 85 %
Major: 90 %
Critical: 95 %
Remedy
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 238
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Threshold < Default ?
Yes
No
Alarm Still Raised?
Yes
Collect SW Log
No
Alarm Still Raised?
Yes
No
Step 3 Alarm Level = Critical
Yes
SESSION CLOSE
No
Alarm Still Raised?
Yes
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 239
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
If the OVERLOAD threshold is lower than the default value, do the following
steps:
a Set the ALARM_TYPE OVERLOAD for the CHG-ALM-THR. Enter the
default value for each threshold level.
b If the OVERLOAD alarm is cleared level by level after changing the
threshold value, terminate the procedure. If not, collect the SW log.
c If the threshold is set higher than the default value, collect the SW log.
2 Check the following categories in which the OVERLOAD alarm can occur.
a The OVERLOAD alarm can occur if the data size is too large when
executing the UPLD-CONF-FILE command.
Wait until the UPLD-CONF-FILE command is completed. If the
OVERLOAD alarm is cleared level by level, terminate the procedure.
b The OVERLOAD alarm can occur if commands, such as On-Demand Test,
are repeated.
i Stop the commands that are being repeated.
ii If the OVERLOAD alarm is cleared level by level after changing the
threshold value, terminate the procedure.
3 If the alarm is critical, close all the terminals (Telnet, FTP, and dsh) that are
connected to the UMP. If it is cleared, terminate the procedure.
4 If the alarm remains, replace the faulty board.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 240
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MINOR
Relates to Software
Category EQIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]
Possible Cause
Error packets rate exceeded the threshold level.
Impact
The service will be degraded due to the dropped packets.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 241
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Step 1 Is New F/W UMP/ECP FW Update Step 2
Yes
SW Log Collection
No
Step 4 Alarm Clear?
Yes
The UMP and ECP collects all files under the /var/log folder.
On-site Actions
For information on UMP replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 242
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]
Possible Cause
The clock frequency (10 MHz, Even) of the clock module has a deviation beyond
normal parameters or there is no clock.
Impact
The service will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 243
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Step 1 UMP FW Ver. NEW? UMP FW Update Step 2
Yes
No
Step 4 RTRV-CLOCKSRC-DATA
No Clock Source
Step 5 GPS ?
Yes
RTRV-GPS-STS
No
Step 6 GPS FW Ver. NEW? GPS FW Update
Yes
UMP CLOCK FAIL No
Alarm Raised?
Yes
INIT-GPS
1 Run the RTRV-PRC-FW command to check whether the UMP firmware is the
latest version.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 244
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 245
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]
Possible Cause
Power supply is in abnormal state.
Impact
The service will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 246
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update Step 2
Yes
No
Step 3 INIT-SYS
Yes
Collect SW Log
1 Run the RTRV-PRC-FW command to check whether the UMP firmware is the
latest version.
Check the output on whether the NAME, VERSION, and BUILD_TIME of
each firmware are the most recent one.
2 If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the firmware.
If the alarm is being raised even when firmware is the latest version, collect
the SW log.
3 After collecting the SW log, run the INIT-SYS command to restart the
system.
4 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 247
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
2 If the alarm is cleared, record the current status and observe any reoccurrence.
3 If the alarm remains, replace the system.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 248
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]
Possible Cause
Operation errors (data read/write) in the memory device.
Impact
Some software blocks will operate abnormally.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 249
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update Step 2
Yes
No
Yes
1 Run the RTRV-PRC-FW command to check whether the UMP firmware is the
latest version.
a Set the LOC_TYPE to *, and then run this command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
2 If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the firmware.
If the alarm is being raised even when firmware is the latest version, collect
the SW log.
3 Run the INIT-SYS command to restart the system.
a Set the RESET_MODE to HW, and then run this command.
b Check whether the UMP MEMORY_FAIL alarm has been declared.
4 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 250
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 251
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]/DSP[e]
Possible Cause
This alarm issues due to one of the following reasons:
The DSP initialization is not completed.
The CPU cannot receive the keep-alive response from the DSP.
The core, modem, or the FPGA of the DSP is not operating normally.
Impact
Cell services related to the DSP will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 252
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Step 1 FW Ver. NEW? FW Update Step 2
Yes
No
Step 3 INIT-DSP(UMP)
Yes
Step 5 INIT-SYS
Yes
1 Check whether the UMP firmware is the latest version by running the RTRV-
PRC-FW command.
a Set the LOC_TYPE to *, and then run this command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
2 If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the firmware.
After the firmware has been updated, check whether the alarm is raised.
a Run the RTRV-ALM-LIST command.
b Check whether the UMP DSP_FAIL alarm has been declared.
3 Run the INIT-DSP command to restart the DSP.
Check whether the UMP DSP_FAIL alarm has been declared.
4 Run the INIT-SYS command to restart the system.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 253
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 254
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]/PORT[e]
Possible Cause
A link is down (for example, due to a bad port connection) of the backhaul port.
Impact
The board cannot communicate with the LSM or external devices.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 255
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No UMP FW Update
Step 1 UMP FW Ver. NEW? Step 2
Reset UMP
Yes
Yes
Port Locked? Unlock Port
No
Step 4
UMP PORT_DOWN
Clear?
1 Run the RTRV-PRC-FW command to check whether the firmware is the latest
version. Check whether the VERSION of each firmware is the most recent one.
2 If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the firmware.
Then run the INIT-SYS command to restart the system.
3 Run the RTRV-ELINK-STS command to check whether the value of
ADMINISTRATIVE_STATE is linkUnlocked.
4 If the RTRV-ELINK-STS output ADMINISTRATIVE_STATE is set to
linkLocked, use the CHG-ELINK-CONF command to change STATUS to
EQUIP and ADMINSTRATIVE_STATE to linkUnlocked. Then check
whether the alarm has been cleared.
If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 256
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
3 Check that the connected optical cables (Single or Multi-Mode) are suitable
for the installed optical module type (Single or Multi-Mode).
4 Check that the optical module is supported by the system.
5 Clean the optical module and measure its optical power. Check the measured
optical power against the product specifications in the installation manual.
Replace the optical module if necessary.
6 Check the status of the equipment connected to the backhaul port (for example,
router and switch).
7 If the equipment connected to the backhaul port is not working properly, reset
or replace the equipment.
8 Power-cycle the system.
9 If the alarm is not cleared, record the failure details to the RMA TAG and
replace the system. Record the details including port connection configuration
status, the part number of mounted optical module, the optical cable type, and
so on.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 257
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MINOR
Relates to Software
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-UMP[d]/PORT[e]
Possible Cause
The backhaul port status is up and duplex mode is half duplex.
Impact
The service will be degraded due to the high risk of packet loss.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 258
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Step 2 Config mismatch?
Yes
Step 4 No
Clear Alarm ?
Yes
1 Check the Autonego, Speed, and Duplex settings of both the eNB and the
remote station's equipment.
Run the RTRV-ELINK-CONF command.
The commands used on the remote stations equipment may differ depending on
the manufacturer, and the following are the commands relevant to each major
equipment manufacturer.
- Cisco: show running-conifig {interface name}
- NETGEAR: show port {<unit/slot/port> | all}
- 3Com: display interface [interface_type | interface_type interface_number]
2 Check whether the Autonego, Speed, and Duplex are all set to the same value.
3 If the Autonego, Speed, and Duplex settings are different from each other, set
them to the same value. If the alarm has occurred despite the above parameters
being set to the same value, reboot the eNB and check again if the alarm
occurs.
Execute the INIT-SYS command.
4 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 259
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
1 Check link aggregation status by disconnecting and then connecting the cable
again.
2 If disconnecting and then connecting the cable does not clear the alarm,
replace the cable.
3 If alarm remains, replace the board.
For information on UMP replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 260
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-RU[d]/PATH[e]
Possible Cause
The RU is faulty.
Impact
Cell services related to the RU will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 261
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
System Restart
No
Step 2 Alarm Raised?
Yes
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 262
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Yes
Alarm cleared?
No
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 263
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-RU[d]/PATH[e]
Possible Cause
The digital input power level or the RF output power level exceeded the threshold.
Impact
Cell services related to the RU will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 264
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
Collect SW Log
Yes
No
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 265
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Yes
Alarm cleared?
No
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 266
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-RU[d]/PATH[e]
Possible Cause
The VSWR measurement (return loss) is below the threshold.
Impact
This alarm does not have any impact on the system.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 267
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
Collect SW Log
No
Step 1 Threshold Normal? Change Threshold
Yes
Yes
Alarm Raised?
No
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 268
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
※ Connector check
- Connector damage or not?
Power off smallcell - Water seepage in connector or not?
- Foreign substance infiltrated in connector or not?
Yes
Alarm cleared? Power on smallcell
No
Power on smallcell
No
1 Check the VSWR value change by observing the change in the antenna tilting.
If any changes are found, take actions after checking if the effect is caused by
the nearby base station. If not, continue with the next step.
2 After turning SmallCell power off, check the state of the cable from the path
with the error by disconnecting it from the SmallCell. Check if the cable is
connected properly, damaged by moisture or foreign substances etc.
3 If moisture damage is found on the cable or connector, eliminate the moisture
by using cotton swaps or dry towels. If any foreign substances are found on
them, remove them. Replace the antenna cable or SmallCell if the connector is
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 269
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
damaged.
4 If the alarm is cleared after powering on the SmallCell, leave the site after
recording the actions taken.
5 If the alarm remains even though the cable and its connection state is normal,
turn the SmallCell power off.
6 After connecting a cable from the path where the alarm is not generated to the
SmallCell with the SmallCell power on, check if the alarm is maintained.
7 If the alarm is cleared, reassemble the cable near the antenna or replace the
cable or antenna as the alarm seems to be caused by the cable or its connection
failure.
8 If the alarm is maintained after step 6, replace the corresponding SmallCell.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 270
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-RU[d]/PATH[e]/FA[f]
Possible Cause
The digital input power level is at the threshold or less.
Impact
This alarm does not have any impact on the system.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 271
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
Collect SW Log
TSSI <= No
Step 1 Alarm Threshold? Change Alarm Threshold
Yes
No
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 272
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Yes
Alarm cleared?
No
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 273
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-RU[d]/PATH[e]/FA[f]
Possible Cause
The RSSI measurement is below the threshold.
Impact
This alarm does not have any impact on the system.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 274
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
Collect SW Log
RSSI >= No
Step 1 Alarm Threshold? Change Alarm Threshold
Yes
No
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 275
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Yes
Alarm cleared?
No
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 276
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-GPSR[d]
Possible Cause
This alarm issues due to one of the following reasons:
The feeding current to the antenna side is at the specified open or short level.
The antenna cable is disconnected.
Impact
This alarm does not have direct impact on the system. However, it can be the
reason for the GPSR LOCKING FAIL and GPSR HOLDOVER 8H alarms.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 277
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Step 1 UMP/GPS FW Ver. NEW? UMP/GPS FW Update
Yes
No
Restart GPS
Yes
1 Run the RTRV-PRC-FW command to check whether the UMP firmware is the
latest version. Run the RTRV-GPS-INVT command to check whether the
GPS firmware is the latest version.
a Set the LOC_TYPE to *, and then run the RTRV-PRC-FW command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware. If the alarm is being raised even when firmware is the latest
version, collect the SW log.
d Check whether the GPSR ANTENNA FAIL alarm has been declared.
e Run the RTRV-GPS-INVT command.
Check whether the FW_VERSION on the output window displays the
latest versions.
f If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware. If the alarm is being raised even when firmware is the latest
version, collect the SW log.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 278
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
g Check whether the GPSR ANTENNA FAIL alarm has been declared.
2 Run the INIT-GPS command to restart the GPSR.
3 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
If the GPS clock is not received due to the GPSR antenna disconnection, the
internal HOLDOVER clock is used. If, however, the HOLDOVER status
continues for more than 24 hours, the clock input may not be stable.
On-site Actions
No
No
4.5~5.5 V?
Yes
No
No
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 279
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
For lightning traces, look for burnt marks of the GPS arrestor or surrounding
cables.
o If any traces of lightning are found, replace the SmallCell and GPS
antenna installation materials.
o If traces of lightning are not found, continue with the Step 2.
2 Separate the cable from the GPS port, and measure the voltage of the GPS port
connector.
Measure the voltage by touching (+) end of a Digital Voltage Meter (DVM) to the
core wire and (-) end to the outside of the connector.
o If the measurement is between 4.5 to 5.5 V, continue with the Step 3.
o If the measurement is not within this range, replace the SmallCell.
3 Check and replace the GPS installation materials and check if the alarm is
cleared.
a If the errors/failures have been recovered after checking the cable
connection state and replacing the materials, terminate the inspection
procedure. If not, continue with the following steps.
b Check the divider connection state and replace the parts. If the
errors/failures have been recovered, terminate the inspection procedure. If
not, continue with the following step.
c Check the GPS antenna connection state and replace the parts if needed.
When the errors/failures are recovered, terminate the inspection process.
4 After changing the SmallCell, check if the errors or failures are repaired.
o If the alarm does not activate, it is decided that the part is defective, and
therefore leave the site.
o If the alarm does not clear, go back to the Step 1 and repeat the process.
If the GPS antenna and installation materials are found to be defective, the
SmallCell is not defective. Therefore, RMA will not be processed.
For information on SmallCell replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 280
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MAJOR
Relates to Software
Category COMMUNICATIONS
Location RACK[a]/SHELF[b]/SLOT[c]-GPSR[d]
Possible Cause
The main processor does not receive the TOD message from the GPSR.
Impact
This alarm does not have any impact on the system.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 281
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Step 1 UMP/GPS FW Ver. NEW? UMP/GPS FW Update
Yes
No
No
Yes
Restart GPS
Yes
INIT-SYS
(RESET MODE=HW)
Yes
Collect SW Log
1 Run the RTRV-PRC-FW command to check whether the UMP firmware is the
latest version. Run the RTRV-GPS-INVT command to check whether the
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 282
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 283
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MAJOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-GPSR[d]
Possible Cause
This alarm issues due to one of the following reasons:
A normal GPS satellite signal is not received.
No GPS satellite tracking for one hour.
Impact
This alarm does not have any direct impact on the system. However, it can be the
reason for the GPSR HOLDOVER 8H alarm.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 284
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Step 1 UMP/GPS FW Ver. NEW? UMP/GPS FW Update
Yes
No
No
RTRV-GPS-STS
Yes
Restart GPS
Yes
Collect SW Log
1 Run the RTRV-PRC-FW command to check whether the UMP firmware is the
latest version. Run the RTRV-GPS-INVT command to check whether the
GPS firmware is the latest version.
a Set the LOC_TYPE to *, and then run the RTRV-PRC-FW command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 285
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
firmware. If the alarm is being raised even when firmware is the latest
version, collect the SW log.
d Check whether the GPSR LOCKING FAIL alarm has been declared.
e Run the RTRV-GPS-INVT command.
Check whether the FW_VERSION on the output window displays the
latest versions.
f If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware. If the alarm is being raised even when firmware is the latest
version, collect the SW log.
g [Check] Check whether the GPSR LOCKING FAIL alarm has been
declared.
2 Run the RTRV-ALM-LIST command to check whether the GPS ANTENNA
FAIL alarm has been raised. If it has, follow the remedy.
After running the RTRV-GPS-STS command, check the LOCK_STATE,
HOLDOVER_STATE, and SAT_N values to determine the number of GPS
satellites that are being used for tracking.
3 If a LOCKING_FAIL alarm is raised when there is no ANTENNA_ FAIL, run
the INIT-GPS command to restart the GPSR.
a Run the INIT-GPS command.
b Check whether the GPSR alarm has been declared.
4 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 286
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
No
No
1 Inspect installation environment for the GPS antenna and check if it clears the
alarm.
a GPS antennas must be installed, securing as much open sky as possible
(the horizontal field of view to be 360°, the vertical to be 160°). If the
field of view is not secured sufficiently, change the location for GPS
antenna installation.
b If the alarm is not recovered or the satellite signals are not improved,
replace the SmallCell.
For information on replacement of SmallCell and other parts, see LTE eNB
Hardware Addition and Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 287
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-GPSR[d]
Possible Cause
The GPSR is reset by restarting the GPSR or when the GPSR module failure
occurs due to one of the following reasons:
Power failure (when the input power is 5.2 V or lower and 5.8 V or higher).
The Electronic Frequency Control (EFC) value is either +100 % or -100 %.
Deviation failure: Even sec (or 1 PPS) jumps over 100 ns.
Time not set: GPS time is not set and it is neither active nor standby.
Impact
All cell services will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 288
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Step 1 UMP/GPS FW Ver. NEW? UMP/GPS FW Update
Yes
Yes GPS
Collect SW Log FUNCTION FAIL
Alarm Raised?
No
GPS No
Step 3 FUNCTION FAIL
Alarm Raised?
Yes
Collect SW Log
1 Run the RTRV-PRC-FW command to check whether the UMP firmware is the
latest version. Run the RTRV-GPS-INVT command to check whether the
GPS firmware is the latest version.
a Set the LOC_TYPE to *, and then run the RTRV-PRC-FW command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware. If the alarm is being raised even when firmware is the latest
version, collect the SW log.
d Check whether the GPSR FUNCTION FAIL alarm has been declared.
e Run the RTRV-GPS-INVT command.
Check whether the FW_VERSION on the output window displays the
latest versions.
f If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware. If the alarm is being raised even when firmware is the latest
version, collect the SW log.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 289
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
g Check whether the GPSR FUNCTION FAIL alarm has been declared.
2 If the alarm is being raised, run the INIT-GPS command to restart the GPSR.
Check whether the GPSR alarm has been declared.
3 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
After entering
No
SmallCell error recovered Y/N
Yes
For information on replacement of SmallCell and other parts, see LTE eNB
Hardware Addition and Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 290
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-GPSR[d]
Possible Cause
8 hours have passed since the transition to the holdover state.
Impact
All cell services will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 291
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Step 1 UMP/GPS FW Ver. NEW? UMP/GPS FW Update
Yes
No
RTRV-GPS-STS
GPS HOLDOVER 8H No
Step 3
Alarm Raised?
Yes
Restart GPS
GPS HOLDOVER 8H No
Step 4 Alarm Raised?
Yes
Collect SW Log
1 Run the RTRV-PRC-FW command to check whether the UMP firmware is the
latest version. Run the RTRV-GPS-INVT command to check whether the
GPS firmware is the latest version.
a Set the LOC_TYPE to *, and then run the RTRV-PRC-FW command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 292
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
firmware. If the alarm is being raised even when firmware is the latest
version, collect the SW log.
d Check whether the GPSR HOLDOVER 8H alarm has been declared.
e Run the RTRV-GPS-INVT command.
Check whether the FW_VERSION on the output window displays the
latest versions.
f If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware. If the alarm is being raised even when firmware is the latest
version, collect the SW log.
g Check whether the GPSR HOLDOVER 8H alarm has been declared.
2 Run the RTRV-ALM-LIST command to check the list of alarms.
If either the GPSR ANTENNA FAIL or the GPSR LOCKING_FAIL alarm is
on the list, follow the remedy.
a Run the RTRV-GPS-STS command.
b Check the LOCK_STATE and HOLDOVER_STATE.
3 If a HOLDOVER 8H alarm is being raised when there is no ANTENNA FAIL
or LOCKING_FAIL alarm, run the INIT-GPS command to restart the GPSR.
Check whether the GPSR alarm is being raised.
4 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
If the GPS clock is not received due to the GPSR antenna disconnection, the
internal HOLDOVER clock is used. If, however, the HOLDOVER status
continues for more than 8 hours, the clock input may not be stable.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 293
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
No
No
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 294
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-GPSR[d]
Possible Cause
The clock phase of the GPS is drifted abnormally
Impact
All cell services will be unavailable
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 295
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Step 1 UMP/GPS FW Ver. NEW? UMP/GPS FW Update
Yes
Step 2 RTRV-GPS-STS
Restart GPS
Collect SW Log
1 Run the RTRV-PRC-FW command to check whether the UMP firmware is the
latest version. Run the RTRV-GPS-INVT command to check whether the
GPS firmware is the latest version.
a Set the LOC_TYPE to *, and then run the RTRV-PRC-FW command.
b Check the output on whether the NAME, VERSION, and BUILD_TIME
of each firmware are the most recent one.
c If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware. If the alarm is being raised even when firmware is the latest
version, collect the SW log.
d Check whether the GPSR CLOCK PHASE ABNORMAL alarm has been
declared.
e Run the RTRV-GPS-INVT command.
Check whether the FW_VERSION on the output window displays the
latest versions.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 296
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
f If the firmware is not the latest version, run the DNLD-FW command to
download the latest version and the UDT-FW command to update the
firmware. If the alarm is being raised even when firmware is the latest
version, collect the SW log.
g Check whether the GPSR CLOCK PHASE ABNORMAL alarm has been
declared.
2 If the alarm is not cleared, check the TINT value, and then run the INIT-GPS
command to restart the GPSR.
a Run the RTRV-GPS-STS command.
b Check the TINT value.
c Run the INIT-GPS command.
d Check whether the GPS CLOCK PHASE ABNORMAL alarm has been
declared.
3 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 297
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MAJOR
Relates to Software
Category COMMUNICATIONS
Location RACK[a]/SHELF[b]/SLOT[c]-PTPM[d]
Possible Cause
The main processor does not receive the TOD message from the PTPM.
Impact
This alarm does not have any impact on the system.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 298
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Step 1 UMP FW Ver. NEW? UMP FW Update
Yes
Yes PTPM
Collect SW Log TOD MSG MISSED
Alarm Raised?
No
No
PTPM No
TOD MSG MISSED
Alarm Raised?
Yes
Yes
Step 3 PTPM Alarm Raised? Actions To Clear PTPM Alarm
No
PTPM No
TOD MSG MISSED
Alarm Raised?
Yes
INIT-SYS
Step 4 (RESET MODE=HW)
PTPM No
TOD MSG MISSED
Alarm Raised?
Yes
1 Run the RTRV-PRC-FW command to check whether the UMP firmware is the
latest version. Run the RTRV-GPS-INVT command to check whether the
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 299
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
On-site Actions
For information on UMP (or IMP) board replacement, see Samsung MBS (LTE)
Hardware Addition and Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 300
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MAJOR
Relates to Hardware
Category COMMUNICATIONS
Location RACK[a]/SHELF[b]/SLOT[c]-PTPM[d]
Possible Cause
The IEEE1588 clock slave device fails to collect information from the grand
master clock when normal communication between the two is available.
Impact
This will cause the IEEE1588 clock to fail.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 301
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
No
PTP domain number No Change PTP Domain Number No Current PTP Master
Step 2 Available check? (CHG-PTPM-CONF) Alarm Cleared?
Yes No
Yes No
Yes No
PTP BH interface No
Step 5 available?
Yes
Yes
No
b If the PTP domain number value is not the right value, run the CHG-
PTPM-CONF command to change the PTP domain number.
3 Check the IEEE 1588 Grand master server IP configuration.
a Run the RTRV-PTPM-STS command to check whether the grand master
IP address is correct.
b If the grand master IP address obtained from the RTRV-PTPM-STS
command is not valid, use the RTRV-GM-INFO command to check
whether the MASTER_IP_1 or the MASTER_IP_2 is the Grand master IP.
c If it is not configurable through GM-INFO, run the CHG-GM-IP
command to change the Grand master IP address.
d Run the CHG-GM-INFO command to change the MASTER_IP_1 or the
MASTER_IP_2 address.
e After 30 seconds, run the RTRV-PTPM-STS command to check whether
the current Grand master IP address is available.
4 Check the IEEE 1588 PTP Interface IP configuration.
a Run the RTRV-PTPM-ADDR command to check the PTP slave IP
configuration.
b Run the RTRV-IP-ADDR command to check whether the IEEE 1588
attribute is correctly selected for the PTP interface.
c Run the CHG-IP-ADDR command to select the IEEE 1588 attribute for
the BH interface.
5 Check the PTP BH Interface status.
Run the RTRV-ELINK-STS command to check the status of the PTP slave
interface.
6 Run a ping test to check the Grand master network status.
a After connecting to the Enb, run a ping test from the Enb to the grand
master IP. If there is no ping, take appropriate actions to change the
network path status to normal.
b If the ping test fails, the network status must be checked first.
7 Collect the SW log and restart the PTPM.
a Run the INIT-SW command to reset the input parameter PTPM.
b Check whether the StartUpLockingFail alarm is cleared within the lock
time.
8 Run the INIT-SYS command to restart the system.
Run the INIT-SYS command with the input RESET_MODE set to HW.
If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 303
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
On-site Actions
Normal Abnormal
Normal
Replace the site Reconfigure the site Monitoring
Not restored
For information on SmallCell replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 304
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MINOR
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-PTPM[d]
Possible Cause
The SPLL state in the IEEE1588 clock device is abnormal.
Impact
This alarm does not have any impact on the system.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 305
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Yes
No
No Change GM IP
Step 5 GM IP Available? (CHG-GM-IP)
Yes
Yes
Yes
End
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 307
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
8 If the alarm remains, collect the SW log and share with Samsung for the next
level of maintenance support.
On-site Actions
Normal Abnormal
Normal
Replace the site Reconfigure the site Monitoring
Not restored
For information on SmallCell replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 308
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-PTPM[d]
Possible Cause
The initial state in the IEEE1588 clock device is abnormal.
Impact
All cell services will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 309
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
System Clock No
Step 1 IEEE 1588 Selected?
Yes
No GM IP Change Yes
Step 3 GM IP Available? ClockDevNot Init Cleared?
(CHG-GM-IP)
Yes No
Yes No
Collect SW Log
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 310
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
On-site Actions
For information on SmallCell replacement, see LTE eNB Hardware Addition and
Replacement Manual.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 311
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-PTPM[d]
Possible Cause
This alarm is generated in unlocking 1588 system initialization.
Impact
All cell services will be unavailable.
Remedy
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 312
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
Restart Executed?
No
No Change GM IP
Step 4 GM IP Available? (CHG-GM-IP)
Yes
Yes
During the SW restart, it is inevitably possible for the PTPM Startup Locking Fail
alarm to be raised. Therefore, when running the INIT-SW command, carry out
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 313
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 314
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Run the INIT-SYS command with the input RESET_MODE set to HW.Because
the IEE 1588 network status and quality measurements differ per equipment and
operator requirement, the network quality measurement is to be carried out after a
discussion.
The IEEE 1588 PTPM Lock Time is to comply with operator requirement.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 315
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity CRITICAL
Relates to Hardware
Category EQUIPMENT
Location RACK[a]/SHELF[b]/SLOT[c]-PTPM[d]
Possible Cause
The threshold time is exceeded after transition to a holdover state.
Impact
All cell services will be unavailable.
Remedy
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 316
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
No
Yes
No Change GM IP
Step 5 GM IP Available ? (CHG-GM-IP)
Yes
Yes
1 Check whether the Startup Locking Fail alarm has been raised.
a Check whether the Startup Locking Fail alarm has been raised.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 317
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
b Carry out the remedy for the Startup Locking Fail alarm.
c If the Startup Locking Fail alarm has not been raised, continue with the
Step 2.
2 Check whether the PTPM device state is normal.
a Run the RTRV-PTPM-STS command to check the communication status
with the PTPM.
b Check whether the PTPM status displays as running.
c If the state is not displayed as running, follow the ClockDev NotInit alarm
remedy.
3 Check whether the No Current PTP Master alarm has been raised.
If the No Current PTP master alarm has been raised, follow the remedy of this
alarm.
4 Check the PTP domain number configuration.
a Run the RTRV-PTPM-CONF command to check the PTP domain number
configuration value.
b If the PTP domain number value is not the right value, run the CHG-
PTPM-CONF command to change the PTP domain number.
5 Check the IEEE 1588 Grand master server IP configuration.
a Run the RTRV-PTPM-STS command to check whether the grand master
IP address is correct.
b If the grand master IP address obtained from the RTRV-PTPM-STS
command is not valid, use the RTRV-GM-INFO command to check
whether the MASTER_IP_1 or the MASTER_IP_2 is the Grand master IP.
c If it is not configurable through GM-INFO, run the CHG-GM-IP
command to change the grand master IP address.
d Run the CHG-GM-INFO command to change the MASTER_IP_1 or the
MASTER_IP_2 address.
e After 30 seconds, run the RTRV-PTPM-STS command to check whether
the current grand master IP address is available.
6 Check the IEEE 1588 PTP Interface IP configuration.
a Run the RTRV-PTPM-ADDR command to check the PTP slave IP
configuration.
b Run the RTRV-IP-ADDR command to check whether the IEEE 1588
attribute is correctly selected for the PTP interface.
c Run the CHG-IP-ADDR command to select the IEEE 1588 attribute for
the BH interface.
d Check whether the Holdover Exceed alarm is cleared within the lock time.
7 Run a ping test to check the grand master network status.
a After connecting to the eNB, run the ping test from the eNB to the grand
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 318
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Because the IEE 1588 network status and quality measurements differ per
equipment and operator requirement, the network quality measurement is to be
carried out after a discussion.
The IEEE 1588 PTPM Lock Time is to comply with operator requirement.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 319
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MAJOR
Relates to Hardware
Category ENVIRONMENT
Location None
Possible Cause
The temperature of the unit is higher than the high threshold.
Impact
Service will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 320
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
Alarm Threshold
No Abnormal &&
Step 1 Env Temp >= Alarm
Threshold
Yes
Change Threshold
SYS TEMPERATURE No
Step 2 HIGH Alarm Raised?
Yes
Collect SW Log
System Restart
SYS TEMPERATURE No
Step 3 HIGH Alarm Raised?
Yes
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 321
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
On-site Actions
Yes
LED Green Y/N
No
Foreign Substances/ No
Hampering Elements Y/N
Yes
Yes
Alarm Cleared Y/N
No
Step 4
Replace L7MU
No
Alarm Cleared Y/N
Yes
1 At the site, check if the alarm is still active in the LSM. Then, check the LED
color.
a If the alarm is activated and the LED color is green, continue with the Step
4.
b If the LED is not green, continue with the Step 2.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 322
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
2 Check if there are any foreign substances hampering heat radiation near the
Microcell unit.
a If foreign substances or hampering elements are found, continue with the
Step 3.
b If the alarm continues to be activated without the substances hampering
heat radiation, continue with the Step 4.
3 Eliminate all of the foreign substances and hampering elements near the
Microcell unit.
o If the alarm is not cleared, continue with the Step 3.
o If the alarm is cleared, record action history and continue to monitor the
alarm state.
4 Replace the Microcell.
After recording action history, continue to monitor the alarm state.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 323
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MAJOR
Relates to Software
Category EQUIPMENT
Location None
Possible Cause
The system time cannot be updated due to an incorrect server configuration or to a
lack of connectivity with the NTP server.
Impact
This alarm does not have any impact on the system.
Remedy
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 324
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
Yes No
Separate Time Server?
Yes
Step 1 Setting Normal?
No
Reconfigure
NTP Server Info
No
Step 2 Alarm Cleared?
Yes
NTP Util Test
No
NTP Util test Success?
Yes
Yes
Alarm Cleared? Step 3
No
1 If a NTP Sync server exists, check whether the information setting is correct.
If the information is not set or set with different information, reconfigure the
info to the NTP server.
a If the NTP Sync server exists, run the RTRV-NTP-CONF to check the
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 325
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
server address.
b If the NTP Sync server IP address and the command results are different,
run the CHG-NTP-CONF command to reconfigure the address.
c Check in a few minutes to see if the alarm has been cleared.
2 If the alarm has not been cleared, login to the NE and carry out a NTP Util test
to check if NTP communication is occurring with the EMS. If the util is not
properly executing, check whether the ntpdate util for the EMS (or the clock
sync server) NTP server and System SW is working correctly.
Use the ntpdate util to check if ntp clock sync is possible.
o ntpdate2 -<ipversion> -i <bindIp> <serverIp> In Case of Failure
o ntpdate -<ipversion> <serverIp>
o Ex> ntpdate2 -4 -i 10.1.1.11 10.1.1.10
If the ntpdate command execution fails, check whether the ntpdate util for the
EMS (or the clock sync server) NTP server and NE is working correctly. Then
repeat the Step 2.
3 If ntpdate executed successfully but the alarm was not cleared, check the alarm
status again after restarting the SWM and FM block.
a Restart the block by running INIT-SW: SWM and INIT-SW: FM.
b Check whether the alarm remains after clearance.
4 If the alarm remains, collect the SW log and share with Samsung for
consulting the next level of maintenance support.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 326
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Location None
Possible Cause
All cells for the eNB are disabled.
Impact
All cell services will be unavailable.
Remedy
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 327
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
Collect SW Log
Yes
Step 1 System Locked? System Unlock
No
Yes
Step 2 All Cell Locked? Cell Unlock
No
No
No
1 Check whether the system admin state is set to locked, and take appropriate
actions if so.
a Run the RTRV-SYS-CONF command.
b Check whether the value of output ADMINISTRATIVE_STATE is locked.
If yes, do the following steps:
i Change the value of ADMINISTRATIVE_STATE to unlocked by
running the CHG-SYS-CONF command.
ii Check whether the SERVICE_OFF alarm has been raised by running
the RTRV-ALM-LIST command.
2 Check whether the admin state of all cells is set to locked and take appropriate
actions if so.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 328
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 329
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity CRITICAL
Relates to Software
Category EQUIPMENT
Location None
Possible Cause
This alarm issues due to one of the following reasons:
The eNB does not receive a response for the SCTP heartbeat from all the
equipped MMEs.
The S1AP connection setup between the eNB and all the equipped MMEs has
not been completed.
Impact
The LTE services will be unavailable.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 330
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
Yes SCTP_STATE == No
CHECK S1 STATUS
disabled
Check
Step 2
SYSTEM SIG IP
Step 3
No Yes
S1 IP is exist ? ADD S1 IP Alarm Cleared?
Yes No
Step 5
No Yes
IP is correct ? Change IP Alarm Cleared?
Yes No
Step 7
No Check Yes
PING OK ? Alarm Cleared?
Comm Status
Yes No
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 331
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 332
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MAJOR
Relates to Software
Category PROCESSING
Location CELL[a]
Possible Cause
This alarm issues due to one of the following reasons:
The diagnosis call function is activated (diag_Call_Enable is set to ON).
There is no response to the paging call transmitted by the eNB to the idle UE
after triggering_Condition_Timer of PLD DIAG_CALL_CONF.
Impact
This alarm does not have any impact on the system.
Defaults
The default value of TRIGGERING_CONDITION_TIMER is 1 hour.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 333
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
No
RECOVERY_MODE_SE Manual RESET Carried Out
Step 1 LECTION == AUTO? by Operator
Yes
autoRecoveryMethod
Step 2
value?
DSP_RESET_
Step 3 CELL_RELEASE
ONLY
No
Step 4 Alarm Cleared?
Yes
Collect SW Log
RECOVERY_METHOD.
o If AUTO_RECOVERY_METHOD is set to CELL_RELEASE, check
whether the alarm clears after CELL RELEASE is completed.
o If AUTO_RECOVERY_METHOD is set to DSP_RESET_ONLY, check
whether the alarm clears after DSP RESET is completed.
4 If RECOVERY_MODE_SELECTION is set to MANUAL, take the
appropriate actions.
a Run the INIT-DSP command. Set the DSP ID that has raised the alarm,
and then run this command..
b Check whether the alarm is cleared.
c Run the INIT-SYS command.
d Check whether the alarm is cleared after the system restart.
5 If the alarm remains, collect the SW log, and replace the faulty board.
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 335
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MAJOR
Relates to Software
Category EQUIPMENT
Location MME[e]
Possible Cause
The S1 interface is in an abnormal state or the eNB cannot receive the SCTP
heartbeat response from the MME.
Impact
This alarm does not have any impact on the system.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 336
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
Yes SCTP_STATE == No
CHECK S1 STATUS
disabled
Check
Step 2 SYSTEM SIG IP
Step 3
No Yes
S1 IP Exists? ADD S1 IP Alarm Cleared?
Yes No
Step 5
No Yes
Correct IP? Change IP Alarm Cleared?
Yes No
Step 7
No Check Yes
PING OK? Alarm Cleared?
Comm Status
Yes No
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 337
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 338
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Basic Information
Severity MAJOR
Relates to Software
Category EQUIPMENT
Location None
Possible Cause
The eNB cannot receive the SCTP heartbeat response from the MCE.
Impact
This alarm does not have any impact on the system.
Remedy
The alarm can be resolved in the following two ways.
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 339
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
Alarm Raised
Yes SCTP_STATE == No
SCTP_OUT_OF_ CHECK M2 STATUS
SERVICE
Check
Step 2 SYSTEM SIG IP
Step 3
No Yes
S1 IP Exists? ADD S1 IP Alarm Cleared?
Yes No
Step 5
No Yes
Correct IP? Change IP Alarm Cleared?
Yes No
Step 7
No Check Yes
PING OK? Alarm Cleared?
Comm Status
Yes No
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 340
© Samsung Proprietary and Confidential
Chapter 3 Microcell Alarm Reference
On-site Actions
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 341
© Samsung Proprietary and Confidential
Appendix Acronyms
CMC Chassis Management Controller
CPU Central Processing Unit
CLI Command Line Interface
EMS Element management system
FM Fault Management
GUI Graphic User Interface
IMM Integrated Management Module
LTE Long Term Evolution
LSM LTE System Manager
MMP MCE Main Processor
NE Network Element
NMS Network Management System
NTP Network Time Protocol
QoS Quality of Service
SCTP Stream Control Transmission Protocol
SWM Software Management
Samsung LTE eNB Alarm Manual for PKG 5.0.0 v1.0 342
© Samsung Proprietary and Confidential
Samsung LTE eNB
Alarm Manual for PKG 5.0.0