Ice Uac RFP
Ice Uac RFP
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Draft Request for Proposal (RFP) # 70CDCR19R00000006
PART 1
I. Background
A. Introduction
The Immigration and Nationality Act (INA) and the William Wilberforce
Trafficking Victims Protection Reauthorization Act (TVPRA) of 2008 and 2013
provide certain safeguards aimed at protecting UAC encountered within the
United States or at its borders or ports of entry. The law requires that certain U.S.
government agencies develop policies and procedures to protect UAC in the
United States from traffickers and, when appropriate, safely repatriate UAC to
their country of nationality or last habitual residence.
DHS places those UAC who cannot be returned immediately, as well as all UAC
from countries other than Mexico or Canada, in removal proceedings under § 240
of the INA. DHS then transfers the UAC to the care and custody of HHS/ORR.
ORR houses UAC in children’s shelters, staff-secure facilities, and secure
facilities. ORR also maintains bed space in residential treatment facilities for
children with special needs. ORR places young UAC, as well as UAC who are
accompanied by their own children, in foster care, where they may apply for
various immigration benefits through U.S. Citizenship and Immigration Services
(CIS), including asylum and other programs designed to assist victims of crime,
abuse and neglect, domestic violence, and human trafficking.
ICE estimates that approximately 45,000 UAC will be transported per year
including: 88% air transportation, 12% ground transportation. ICE estimates that
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Draft Request for Proposal (RFP) # 70CDCR19R00000006
approximately 15,000 family units or more will be transported by per year: 92%
commercial or charter air and 8% local ground transportation.
UAC and FAMU apprehensions have increased each fiscal year (FY). Throughout
FY 16, 17, and 18, ICE transferred over 143,000 UAC and FAMU individuals
from various cities to various locations. Each origin location is unique and can
occur nationwide. Occasionally, travel is between multiple locations that may
occur more than once or twice, but there are no set routes that happen on a regular
basis.
Infrequently, charter flights are required to transport UACs or FAMUs. This type
of transfer is dependent upon whether or not an ORR facility or FRCs has enough
bed space for a large capacity of UAC or FAMUs. FY18 data shows that there
were 17 charter flights. These flights moved a total of 3,338 UACs and FAMUs.
80,000 27,334
The BP Rio Grande Valley (RGV), El Paso and Phoenix Sectors accounted for a
disproportional percentage of the increase in overall apprehensions. In the past
three FYs, the majority of the transportation has been in the ERO San Antonio
(SNA) Harlingen (HLG) sub-office where RGV BP Sector is located. This has
been where majority of UAC are transported with El Paso coming in second and
Phoenix coming in third. These hubs account for 95% or more of all escorted
commercial transfers as places of origin. There are no significant destination
hubs, as the transportation movements are on an open-bed basis.
ORR generally identifies the placement location for a UAC within four to six
hours of initial notification. ORR maintains beds throughout the U.S. continental
with approximately 85% (in FY 2018) in states along the Southwest Border. In
recent years, ORR vastly increased its UAC capacity from under 2,000 beds in
September 2011 to over 16,000 beds in September 2018. As of October 2018,
ORR has increased its UAC capacity to 16,051 beds. Under current law and
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ORR has the sole authority to determine where ORR shelters will exist and where
a UAC will be placed for long-term care. The locations of ORR shelters will
likely shift depending on ORR’s contracting methods. In some cases, ORR may
not provide ICE with much advance notice as to when a new shelter opens. The
Contractor shall be prepared to transport UAC to any location nationwide without
delay.
B. Need
ICE is seeking the services of a highly responsible contractor that fully embraces
the philosophy of treating all UAC and FAMUs with dignity and respect, while
adhering to standard operating procedures and policies that allow for effective,
efficient, and incident-free transport. The Contractor shall provide unarmed escort
staff, including management, supervision, manpower, training, certifications,
licenses, drug testing, equipment, and supplies necessary to provide on-demand
escort services for non-criminal/non-delinquent UAC and FAMUs ranging from
infants to 17 years of age and adults with a family, seven (7) days a week, 365
days a year. Transport will be required for UAC or family groups, to include both
male and female juveniles. It is critical for the contractor to provide staff who are
well qualified and trained to work with this vulnerable population.
UAC escort vary significantly in lead times and demand, as some days can have
no demand, while others have a short turnaround time. Demand occurs on both
weekdays and weekends, and escorted travel may include up to two overnights of
travel. For this reason, the Contractor shall have an on-call, flexible, responsive,
and well-trained staff to meet ERO requirements. ICE estimates that
approximately 60,000 commercial airline tickets will be acquired by the
Contractor. It is the responsibility of the Contractor to purchase all commercial
plane tickets, and sometimes coordinate charter flights with COR’s approval.
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Transportation services under this contract shall include, but are not limited to,
assisting with:
C. Contract Type
D. Place of Performance
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Draft Request for Proposal (RFP) # 70CDCR19R00000006
III. Objectives
The period of performance for this contract includes a 12-month base period and four
12- month one-year options.
The Contractor is required to perform in accordance with all ICE policies and
legislative requirements related to the transportation of UAC and FAMUs including
but not limited to the ICE Performance-Based National Detention Standards (PBNDS
2011), the ICE Family Residential Standards, the Juvenile and Family Residential
Management Unit Field Office Juvenile Coordinator Handbook, the Flores Settlement
Agreement, the Trafficking Victims Protection Reauthorization Act (TVPRA) of
2008, and the Homeland Security Act of 2002. ICE Inspectors shall conduct
continued and ongoing inspections of Contractor led escorts to ensure compliance
with the aforementioned standards.
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Personnel shall have the knowledge and experience necessary to transport individual
children with special needs. Children with special needs may require transportation
methods that save time and are direct (e.g., transport by commercial airline without
layovers). Additionally, in the event of exigent circumstances, the Contractor shall be
required to transport UAC or FAMUs via ground to Hub airports or other staging
areas that are not located within the area of initial apprehension. In all such cases, the
Contractor shall provide UAC and FAMUs with access to medical care as needed.
ICE is committed to treating all individuals in its care with respect and dignity and
gives full consideration to the inherent vulnerabilities of children. ICE expects the
Contractor to incorporate these same principles in its policies and procedures and
demonstrate them through its actions. In all cases, the best interest of the child shall
be the primary consideration, and children are to be treated with special consideration
for their unique needs—to include their safety, security, well-being, and immediate
physical health needs.
It is ICE policy to provide effective safeguards against sexual abuse and assault of all
individuals in ICE custody, particularly in matters related to screening, staff training,
detainee education, response and intervention, medical and mental health care,
reporting, investigation, and monitoring and oversight. ICE has zero tolerance for any
forms of sexual abuse and assault. ICE is fully committed to following the DHS
“Standards to Prevent, Detect, and Respond to Sexual Abuse and Assault in
Confinement Facilities,” 79 Fed. Reg. 13100, which were promulgated pursuant to
the Prison Rape Elimination Act of 2003 (PREA) and its own Sexual Assault and
Abuse Prevention Intervention (SAAPI) policies.
ICE’s SAAPI Directive defines custody as the period of time during which a person
(1) has been detained by ICE under its administrative and/or criminal authorities, (2)
is physically present in an ICE owned, leased, or contracted detention facility
pursuant to such authorities, or (3) is being transported by ICE (including for
purposes of removal from the United States) pursuant to such authorities. The
Contractor shall be well versed in these materials and shall actively incorporate their
underpinnings in all its practices.
The Contractor shall have the knowledge and experience necessary to provide
transportation services for UAC and families from infancy up to age 17 and adult
for head of house hold. This includes having a firm understanding of the
applicable laws and regulations pertaining to UAC, knowledge of childhood and
adolescent development.
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The Contractor shall have the personnel and infrastructure necessary to transport
UAC and FAMUs either individually or in groups. Both male and female UAC
shall be transported, and the Contractor shall maintain sufficient staffing patterns
such that same-gender staffs are available to assist transport of males and/or
females. In FY18, 12,209 females and 29,169 males were transported by air or
ground.
B. Non-Secure Transportation
1. Under this contract, UAC & FAMU being transported for placement in
ORR shelters or FRCs shall be escorted by unarmed Contractor escorts.
Accordingly, restraining UACs is strongly discouraged. In the event that
restraint of a UAC becomes necessary during transport, the Contractor
shall contact the Contract Officer’s Representative (COR). The COR will
contact local field office or local law enforcement immediately after the
situation is under the Transportation Specialists (TS’s) control. Use of
restraints shall be in line with the Family Residential Standards (FRS) on
Restraints and Juvenile and Family Residential Management Unit Field
Office Juvenile Coordinator Handbook.
2. Contractor Guiding Principles:
a. UAC & FAMU shall be transported in a safe and humane manner
and under the supervision of trained and experienced personnel.
b. At least one staff member of the same sex as the UAC shall be a
member of the escort team. Any exceptions shall be approved by
the COR or designee before commencement of the escort.
c. The Contractor staff shall maintain constant “line of sight and
sound” supervision of each UAC & FAMU during the transport.
d. UAC or FAMU being transported shall not be left in a locked,
unattended vehicle.
e. UAC and families shall be separated from unrelated adults at all
times during transport and seated in an area of the vehicle near
Transportation Specialists and under their close supervision.
3. The Contractor shall be responsible for transport of UAC & FAMUs going
to shelters, foster care, FRC’s or other necessary locations as a direct
result of their escort duties or directed by the COR.
4.
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C. Ongoing Efforts
D. Standards of Conduct
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A. PREA
At all times, the Contractor shall adhere to the standards set forth in the DHS Prison
Rape Elimination Act (PREA) regulation and the ICE/ERO Residential Standard on
Sexual Abuse and Assault Prevention and Intervention (SAAPI) policy.
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VIII. Policy
*1
This language is drawn from 115.14 and 115.114 in PREA.
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ii. A minimum of three staff for more than eight (8) UAC,
up to 15 UAC.
iii. A female escort shall accompany groups of UAC
containing female UAC.
iv. In the event of an emergency, any opposite gender
escort require an additional level of supervisory review
and reporting during transport. Contractor will contact
the COR for approval.
B. The care, custody, and transport of UAC shall be fully in accordance with:
X. Quality Control
A. For all areas of responsibility detailed within this PWS, the Contractor shall also
define and implement quality assurance review and internal audit procedures in its
Quality Control Plan, execute and document the results of such reviews and
audits, and deliver all related documentation (e.g., internal audit reports) to the
Contracting Officer’s Representative (COR).
All records shall be available to the Contracting Officer’s Representative (COR)
at any time during the execution of this contract and following close-out of the
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contract for a period of five years. The contractor shall provide a copy of the
quality control plan to the COR within fifteen days of the contract award
XI. Scope
A. Service Plan
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ii. Medical concerns are present, and CBP or ICE has not
provided appropriate documentation of the UAC’s fitness
for travel. Contractor will notify the COR to continue with
the travel or not.
iii. A UAC with special needs, for whom DHS has not
provided adequate time for necessary preparations.
Contractor will notify the COR for guidance.
iv. A UAC or FAMU believe to be a flight risk.
2. Transfer of UAC & FAMU from DHS to HHS care via ground
or air transport
a. Transfer Logistics
i. DHS, the Contractor, and the receiving ORR provider shall
coordinate transfer logistics including transportation
arrangements, the UAC’s supply of current medications,
his/her prescription information (e.g., dosage), transfer of
the UAC’s belongings, and preparation of the UAC for
transport and transfer of custody.
b. Notifications
i. Notify the component staging the UAC or FAMU of the
intended time of travel.
ii. For routine transfers, at least 12 hours or less prior to the
physical transfer, the Contractor shall notify the COR, as
well as the Field Office Juvenile Coordinator (FOJC) of the
designated ORR shelter representative is receiving a UAC
or Family Residential Center (FRC) receiving a FAMU
with an estimated time of arrival at the shelter or FRC, of
the transfer as outlined below.
iii. For emergency transfers, the Contractor will notify the
COR within an hour of transfer. The COR will notify the
designated ORR representative, as soon as possible, or at
the latest, the following business day.
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c. Hotel Rooms
i. If a UAC is temporarily housed at a hotel awaiting custody
determination or placement, he or she shall be allowed to
take a change of clothing, personal hygiene items, and
female sanitary products (as needed), in order to shower
and dress for the following day, and subsequently, until
departure from the hotel.
ii. The Contractor shall notify the COR immediately or within
one (1) hour of knowing of when placing a UAC or family
unit at a hotel. The Contractor shall provide the COR with
the UAC’s or FAMU individuals name, hotel name,
address, room number, and phone number.
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4. Searches
a. UAC and families should be searched using a stand-alone or
handheld metal detector for contraband in order to maintain good
order, safety, and security.
b. The Contract shall inspect parcels, bags, bundles, boxes, and other
property. UAC and FAMU’s property shall be kept outside the
hold area, out of reach of the UAC and FAMU’s.
c. The Contract is required to search articles of clothing before they
are returned to the UAC and FAMU’s.
d. When there is reasonable belief or suspicion that contraband may
be concealed on the person or a good opportunity for concealment
has occurred, a pat down search may be conducted.
i. The Contractor is prohibited from using a UAC and
FAMU’s’ gender, ethnicity, race, or religion as a factor in
determining any level of suspicion for a pat-down search,
in all but the most exceptional circumstances.
ii. A pat-down is an inspection of a UAC or FAMU
iii. s, using the hands.
iv. No UAC or family member 14 years old or under may be
subject to a pat-down search without the explicit
authorization of the COR.
v. Any pat-down should be documented in the daily log
record with the approving supervisor’s name.
e. Same-gender TSs shall be used to conduct searches.
f. For the purpose of transporting UAC and FAMU’s, contraband is
defined as prohibited items, be they either legal or illegal.
i. Legal contraband is considered items that a UAC or
FAMU’s would otherwise be allowed to possess if not in
custody of ICE. This would include such things as cell
phones, legal currency, etc.
ii. Legal contraband shall be locked in a secure storage area
and delivered to the receiving center or facility.
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C. Languages/Translators
1. The Contractor shall employ personnel who are able to communicate with
the UAC or FAMU’s in their own language(s) or able to use a translator or
devices to translate.
a. While this may not require each personnel to be fluent in a number
of languages, personnel should have access to translation services
or devices.
b. The ability of Contractor staff to overcome a language barrier
greatly reduces the UAC’s or family’s anxiety during transport and
allows them to understand what is happening to them, which may
reduce the likelihood of any disturbances.
2. The Contractor shall provide professional translators, bilingual staff
(preferred method), or devices to communicate with UAC or family who
do not speak or comprehend English.
a. The Contractor may use commercial telephonic interpretation
services for this purpose as approved by the COR.
D. Transport Documents
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1. General Guidelines
a. TS’s shall not carry weapons (including less-than-lethal weapons).
b. Personal Protective Equipment (PPE), such as latex gloves for use
during UAC or family member searches, shall be provided at the
discretion of the Contractor and at no additional cost to the
government.
c. TS’s duties may include, but are not limited to, the following tasks:
i. Searching UAC or family members for contraband,
ii. Loading and unloading UAC or families (including those
with special needs or requiring special assistance) into and
out of transport vehicles and aircrafts,
iii. Loading and unloading property into and out of transport
vehicles and aircraft,
iv. Feeding UAC or FAMU’s and assisting in cleanup
afterwards,
v. Identifying prior documentation before taking over
custody:
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3. Airline Escort
a. The Contractor is responsible to contact the airline to make travel
arrangements.
b. TS’s will verify the I-216 and paperwork before taking over
custody.
c. TS’s will call their command center/dispatch to confirm they have
the correct individual before taking over custody.
d. TS’s will make sure the UAC or FAMU is properly ready for
travel with clean clothing and personnel hygiene.
e. Charter flights will be approved by the COR.
f. The Contractor will maintain the UAC and family ratios;
g. The COR will approve the increase of Transportation Specialists-
to-UAC or FAMU ratio in accordance with the PWS’s page 14
section C
h. Pregnant female on their third trimester will not be flown but
driven. The COR and ACOR should be notified immediately or
within an hour of knowing of all pregnant females.
i. The use of global positioning system (GPS) devices such as phone
or tablets shall be required
4. Ground Transport
The Contractor shall provide ground transportation as follows:
a. The Contractor may employ best means of transportation for the
current circumstances (e.g., commercial ground transport, charter
ground transport, Contractor-owned vans or buses, etc.).
i. Contractor-owned vans or buses will require visual
and audio cameras with global positioning system
(GPS)
b. The Contractor shall be responsible for adhering to all regulations
outlined under the ICE/ERO Family Residential Standard
“Transfer of Residents” and ICE/ERO Family Residential
Standard, “Transportation (By Land).”
c. When escorting UAC or FAMU’s in Contractor or, TSs shall
maintain regular radio and cellular telephonic communication with
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j. Vehicle Operation
i. UAC and families shall be transported in a safe and
humane manner.
ii. The Contractor shall:
a) Maintain the appropriate driver’s license for
vehicle (e.g. CDL for bus).
b) Assign TSs to maintain control of the vehicles at
all times, including removing the keys from the
ignition upon parking the vehicle.
c) Inspect each vehicle before and after use to ensure
all items are cleared from the vehicle.
d) Follow state and federal vehicle regulations.
e) Refrain from texting or using mobile devices
while operating the vehicle.
f) Exercise extreme caution, reduce speed, and use
logic when negotiating a steep grade or while
driving through inclement weather or on
hazardous road conditions.
g) Avoid undesignated roads that would hinder
emergency personnel from responding in a timely
fashion.
h) Maintain proper temperature settings based on
weather conditions.
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l. Staff Responsibilities
i. Limit driving time to ten (10) hours in any 15-hour period.
ii. Drive only after eight (8) consecutive off-duty hours.
iii. Do not receive transportation assignments after having
been on duty, in any capacity, for 15 hours.
iv. Drive a 50-hour maximum in a given work week of seven
days; a 70-hour maximum during eight consecutive days.
v. During emergency conditions (including bad weather),
officers may drive as long as necessary to reach a safe
area—exceeding the 10-hour limit.
vi. Staff shall travel directly to and from the destination,
making no detours or extra stops.
vii. Staff shall return to the point of departure immediately if
they feel there is a safety or security problem.
5. Air Transport
The contractor shall provide air transport as follows:
a. The Contractor may employ the best means of transportation for
the current circumstances (e.g., commercial air transport, charter
air transport, etc.). Charter flights are approved by the COR.
b. The Contractor shall be responsible for all flight bookings,
itineraries, routing, and associated bookings (e.g., hotel, rental car)
for both the TS and escorted UAC or FAMU’s.
c. The Contractor shall invoice ERO on a monthly basis for all
transports completed in the preceding month. Cost of airfare and
other transport-specific costs (e.g., cab fare, hotel room) shall be
billed separately from the escort and be at cost.
d. Domestic daily flights may be to single or multiple destinations,
normally with a maximum of 8 hours of flight time scheduled per
day. Any special requests to exceed the 8 hours shall be approved
in advance by the COR.
e. To facilitate flight planning, schedule requirements typically will
be provided to the Contractor no later than 24 hours prior to the
initial departure time of a flight. In the event of an emergent
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1. At least three meals a day shall be provided to the UAC and FAMU’s.
a. The quantity of food served shall meet minimum daily
requirements as recommended by the United States Department of
Agriculture, unless otherwise recommended in writing by a
licensed physician, certified nurse practitioner or licensed
physician’s assistant for a specific UAC and FAMU’s.
b. Additional portions (seconds) of meals shall be available for the
UAC and FAMU’s.
c. Each meal shall contain at least one item from the dairy, protein,
fruits and vegetables, and grain food groups, unless otherwise
recommended in writing by a licensed physician, certified nurse
practitioner or licensed physician’s assistant for a specific UAC
and FAMU.
d. Dietary alternatives shall be available for a UAC and FAMU who
has special health needs, religious beliefs regarding dietary
restrictions or vegetarian preferences.
2. Withholding or forcing of food is prohibited.
a. The Contractor may not withhold meals or drink as punishment.
3. TSs shall provide meals and snacks during the transport of UAC and
FAMU’s
a. TSs shall consider when the last meal was provided when serving
meals to UAC and FAMU’s, to compensate for time-zone changes
and transport restrictions (e.g., when food will be unavailable
during a flight of three (3) hours or more, the UAC needs to be
provided meals prior to and after the flight). Contractor should be
conscious of duration of escort.
b. Snack and drinks should be available regardless of the time in
custody.
4. The Food Service standard applies to food served in transit.
a. Meals shall satisfy the nutritional requirements in accordance with
the United States Department of Agriculture, unless otherwise
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d. Deodorant
e. lip balm 1/57oz
f. Sanitary Pads
4. Personal travel kits shall also include a sufficient quantity of the following
items depending the UAC and FAMU’s age.
a. diapers
b. wipes
c. diaper rash ointment
d. infant formula (milk)
e. bottle
f. pacifier
g. baby blanket
H. Transfer of Funds, Valuables, and Personal Property
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I. Office Sites
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J. Emergencies
4. Emergency Situations
a. The Contractor shall establish a written procedure for TSs to
follow during an en route emergency, as well as the Contractor
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i. External Attack
a) If attacked, the transporting TSs should request
assistance from the nearest law enforcement
agency, continuing to drive until the vehicle is
incapacitated.
b) The TSs should do everything possible to protect
the safety of everyone in the vehicle.
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iv. Hostages
a) If a hostage situation occurs on board the vehicle,
one TS should secure the vehicle perimeter; the
other dials 911 and notifies the local law
enforcement agency of the situation. Also, the
Contractor shall notify the COR as soon as safely
possible.
b) The TS should make every effort to determine
who is involved and whether armed, relaying all
circumstances to the local law enforcement
agencies. Under no circumstance shall TS bargain
with or take orders from a hostage taker(s),
regardless of the status or rank of the hostage(s).
c) The TSs should hold all UAC and families on
board until help arrives, assuming the hostage
taker(s) allow non-participants to be removed
from the area. Regardless of demands, the TSs
shall not allow hostage taker(s) off the bus, with
or without hostages.
d) The TSs shall not take any action to remedy a
hostage situation, especially one that would
involve use of force. The TSs shall follow the
instructions of local law enforcement, which shall
include cooperating with other law enforcement
agencies and notify the COR of the situation.
e) A hostage situation shall effectively cease the
transportation assignment because of the need to
interview witnesses, examine the crime scene, etc.
The TS should receive instructions on how and
where to precede once the hostage situation is
resolved.
f) The TS’s notes should include participants,
witnesses, action taken, etc.
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v. Illness
a) If a UAC or family member becomes ill while in
transit, but the illness is not serious, the TS shall
take appropriate action and alert the site-manager.
The site-manager will alert the COR to provide
guidance on how to handle the situation.
b) If the illness requires immediate medical
treatment, (e.g., heart attack, loss of
consciousness) the TS should request assistance
from the nearest emergency service and local law
enforcement agency.
c) The Contractor will prepare procurement
paperwork and make arrangements for
hospitalization, security, etc.
vi. Death
a) If an alien dies while in transit, TSs should notify
the COR. The COR will notify the originating
and receiving office as soon as possible, and
follow the procedures specified in the Residential
Standard on Terminal Illness, Advance Directives,
and Death.
b) The closest ICE/ERO office shall coordinate with
other agencies including the coroner, required to
be on the scene when the body is removed from
the vehicle. This shall take place in the State
where death occurred. The Residential Standard
on Terminal Illness, Advance Directives, and
Death specifies the procedures with which the TSs
shall comply.
c) An incident report will be required to the COR
immediately or within one (1) hour of known
incident.
vii. Fire
a) In case of a fire in or on the vehicle, the TS shall
stop and evacuate the vehicle immediately. The
TSs should use the on-board equipment to attempt
to stop the fire.
b) If necessary, the TSs shall request assistance form
the local fire department and law enforcement
agency.
c) If the fire requires the occupants’ evacuation of
the vehicle, the TS’s are responsible for
maintaining accountability while removing the
UAC and families in an orderly fashion.
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viii. Riots
a) If a riot, fight, or any disturbance occurs on the
vehicle, the TS will order the UAC or FAMU to
cease and the driver shall attempt to move the
vehicle to the side of the road.
b) If necessary, the crew shall request assistance
from the local law enforcement agency.
c) Efforts should be made to determine the
instigators, number of residents involved, names
and A-numbers.
d) When sufficient assistance is available, the
Transportation Specialists shall Attempt to regain
control, using only as much force as necessary.
TSs may not enter the passenger area bearing
arms.
e) TS’s will notify their site-manager and the COR.
f) Incident Report will be required immediately or
within one (1) hour of known incident.
x. Vehicle Failure
a) Should any transport vehicle become inoperable
during an operations, the Contractor must notify
the COR immediately and or the command
center/dispatch if the disruption will interfere with
the timely transport of the UAC and/or FAMU.
.
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5. Reportable Incidents
a. The following incidents are immediately reportable to the
appropriate supervisor and the COR
i. A death of a UAC or FAMU,
ii. A physical act by a UAC or FAMU to commit suicide,
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b. Procedure
i. The TS shall report, orally and then in writing, to the
appropriate supervisor and COR immediately when:
a) a fire requiring the relocation of UAC or FAMU
b) an unexpected death of a UAC or FAMU
c) a UAC or FAMU who is missing from any staging
site or transport vehicle if police have been notified.
ii. The Contractor shall initiate an investigation of a reportable
incident immediately following the report of the incident
and shall complete the investigation within a reasonable
time.
iii. The Contractor shall submit a final reportable incident
report to the agency immediately following the conclusion
of the investigation.
iv. . The COR will keep a copy of the reportable incident
reports on file.
1. Medical Issues
a. All UAC and FAMU’s are required to have a recent medical
summary. If it is determined that a medical summary has not been
prepared, the TS shall contact the COR. If the COR directs
continued transport, then the TS shall provide a copy of that
direction into the files.
b. UAC and FAMU’s who are transferred to the Contractor with a
medical prescription but no medication for the duration of the
transfer are required to have the prescription filled prior to
transferring to ORR or FRCs. TS shall contact the COR to
determine how to transport.
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2. Medication
a. TSs should not administer medication. If a UAC or FAMU’s
requires medication to be dispensed, coordinate with the COR for
guidance
b. Medications or prescriptions should be Attached to the I-216
manifest
c. Notation of medication should be included in the manifest
comments
d. Notify COR immediately.
e. Storage of Medications
i. Prescription and over-the-counter medications shall be kept
in their original containers.
ii. Prescription and potentially poisonous over-the-counter
medications shall be kept in an area or container that is
locked.
iii. Prescription and potentially poisonous over-the-counter
medications stored in a refrigerator shall be kept in a
separate locked container.
iv. Prescription medications shall not be stored with over-the-
counter medications.
v. Prescription and over-the-counter medications shall be
stored under proper conditions of sanitation, temperature,
moisture and light.
vi. Discontinued and expired medications and prescription
medications for UAC or families who are no longer in
transport, shall be disposed of in a safe manner.
f. Labeling of Medications
i. The original container for prescription medications shall be
labeled with a pharmacy label that includes the UAC or
FAMU’s name, the name of the medication, the date the
prescription was issued, the prescribed dosage and the
name of the prescribing physician.
ii. Over-the-counter medications shall be labeled with the
original label.
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h. Medication Log
i. A medication log shall be kept to include the following for
each UAC and FAMU:
a) A list of prescription medications
b) The prescribed dosage
c) Possible side effects
d) Contraindicated medications
e) Specific administration instructions, if applicable
f) The name of the prescribing physician
ii. For each prescription and over-the-counter medication
including insulin administered or self-administered,
documentation in the log shall include the following:
a) the medication that was administered,
b) dosage,
c) date,
d) time, and
e) the name of the person who administered or self-
administered the medication.
This information shall be logged at the same time each
dosage of medication is administered or self-administered.
i. Medication Errors
i. Documentation of medication errors shall be kept in the
medication log.
ii. Medication errors include the failure to administer
medication, administering the incorrect medication,
administering the correct medication in an incorrect dosage
or administering the correct medication at the incorrect
time.
iii. After each medication error, follow-up action to prevent
future medication errors shall be taken and documented.
iv. Notify the COR of the medication error
j. Adverse Reaction
i. If a UAC or FAMU has a suspected adverse reaction to a
medication, the TS shall notify COR immediately.
Documentation of adverse reactions and the physician’s
response shall be kept in the UAC or FAMU’s record.
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l. Self-Administration of Medications
i. A UAC or FAMU is permitted to self-administer
medications, insulin injections and epinephrine injections
for insect bites, if the following requirements are met:
a) The UAC or FAMU recognizes and distinguishes
the medication and knows the condition or illness
for which the medication is prescribed, the correct
dosage and when the medication is to be taken.
1. Special Populations
1. Transportation/Travel with Regard to Health
a. UAC or FAMU’s who have serious physical or mental health
issues or have had exposure to a communicable disease shall not
be transferred or moved until they have been medically cleared by
a health care professional.
b. For communicable diseases, if an UAC or FAMU shall be moved
from a facility and/or an isolation area, a mask should be worn by
the UAC or FAMU at all times and Universal Precautions shall be
implemented. An emergency vehicle should be employed if
exposure is undetermined.
c. Prior to any travel by plane and , or bus, documentation shall be
provided that demonstrates that the UAC or FAMU in question has
been medically cleared.
L. Behavior Management
1. The Contractor shall develop a behavior-management plan that shall
include management techniques for transporting UAC and FAMU’s. This
shall include positive incentives such as providing video games, or movies
that have ear phones and are age appropriate, as well as a list of rules and
age-appropriate consequences for violation of these rules.
2. All UAC and families shall be treated fairly and equitably. Prior to
administering consequences, the Contractor shall carefully assess the
following circumstances:
a. The seriousness of the offense,
b. The UAC or FAMU’s age,
c. The frequency of misconduct
d. The UAC or FAMU’s attitude.
e. The potential effect of the misconduct on the transport
environment.
3. The following management techniques may be used, alone or in
combination, for behavior incidents arising during transport:
a. Verbal (oral or written) correction,
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M. Use of Restraints
Full restraints are not to be used. In the event that use of full restraints seems
warranted, or is recommended by TS, the Contractor shall contact the COR for
further guidance.
1. Handcuffing exceptions:
a. Juveniles. Do not handcuff juveniles during transport unless there
is evidence or a perceived threat of violent behavior, a history of
criminal activity, or other reasons to believe the detainee is an
escape risk. Consider size, age, gender, and comprehension level
when considering the use of restraints on juveniles. Treat all
juveniles with courtesy and respect, but do not sacrifice or
compromise security to do so.
b.Family Units. As a rule, do not handcuff family units during
transport unless there is evidence or a perceived threat of violent
behavior, a history of criminal activity, or reason to believe the
alien is an escape risk.
2. Full Restraints exceptions:
a. Juveniles. Full restraints should never be used on juveniles under
the age of 14 during transport unless they are actively presenting
combative behavior and there is articulable evidence that suggests
violent behavior is imminent or very likely to occur, or the juvenile
has a significant criminal history and/or a history of escape such
that safety and security would be compromised. Consider size, age,
gender, and comprehension level when considering the use of
restraints on juveniles. Treat all juveniles with courtesy and
respect, but do not sacrifice or compromise security to do so.
Unless otherwise stated by the PWS, policies or standards,
juveniles 14 and under shall never be placed in full restraints.
b. Family Units. Do not use full restraints on family units during
transport unless there is evidence or a perceived threat of violent
behavior, a history of criminal activity, or other reasons why you
believe she is an escape risk or presenting combative behavior that
would jeopardize a safe and secure transport.
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N. Confidentiality
1. The Contractor is prohibited from using or redistributing any ICE
information except as specified in the contract.
2. Neither the Contractor nor any contract personnel shall discuss or release
any information about the UAC and FAMU or the UAC’s or FAMU’s
case with anyone other than ERO and ORR.
3. The Contractor shall not discuss or release any information about the UAC
or family members or any information related to the UAC or family’s
immigration case, legal stage, case management, or health/medical
information with the UAC or family’s legal representative or any other
individual external to ERO or ORR. All questions from UAC’s attorneys
should be referred to ERO.
4. The Contractor shall encrypt and/or password-protect all email
transmissions containing UAC case information and other sensitive data
that is deemed to be Personally Identifiable Information (PII) and/or
Sensitive Personally Identifiable Information (PII).
a. Current ICE policies and regulations state that any email
correspondence with outside entities (to include Contract
personnel) containing PII or Sensitive PII shall be encrypted.
O. Legal Counsel
1. The Contractor may allow official legal counsel retained by any UAC or
family member or a family into the Contractor office waiting area,
provided they are not soliciting for business or causing a disruption.
2. The Contractor shall not permit legal counsel to attend face-to-face
meetings between a UAC or family, while in transit.
Q. Records Management
1. The Contractor shall operate a records management process that addresses,
at a minimum, the following:
a. Case Record Management
i. The Contractor shall develop, maintain, and safeguard
individual UAC and family case records at the Contractor’s
operational location.
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d. Grievances
i. As part of the policies and SOP’s the Contractor shall
develop procedures for reporting and handling grievances.
ii. All formal grievances shall be reported in the monthly
program reports to the COR immediately or within one (1)
hour.
R. Reports
1. Custom or ad hoc reports may be requested from the Contractor as needed.
Such reports are expected to be generated within two business days, unless
another timeframe is agreed upon in writing by the e COR and the
Contractor.
2. Recurring reports will be required at regular intervals and may change as
necessary to meet operational needs.
a. The interval for reports may be daily, weekly, monthly, quarterly
or yearly.
3. The following list delineates possible standard reports/notifications that
will be regularly provided by the Contractor. The COR and Contractor
will meet to determine the standard package of required reports.
a. Custom Reports on Demand / Ad Hoc Reports
i. These requests shall come from the COR or the Alternate
COR, as necessary according to operational need.
ii. Notification of Confirmed Birth or Pregnancy Termination
a) Once a UAC or family member makes a claim and
provides medical documentation of a birth or
pregnancy termination, a notification should
immediately be made to COR via e-mail.
b) This notification should include the following data
elements:
1) Mother’s Last Name
2) Mother’s First Name
3) Baby’s Last Name
4) Baby’s First Name
5) Mother’s A-Number
6) EARM Subject ID
7) AOR
8) Date of Confirmed Pregnancy
9) Expected Due Date (if known)
10) Name, address, telephone and relationship to
child’s father (if known)
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e. Annual Reports
i. At the conclusion of each period of performance, the
Contractor shall prepare an annual report
ii. Information for the annual reports shall address, at a
minimum:
a) Program expectations compared to actual function
in the previous 12 months
b) Significant events
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S. Records Retention
1. The Contractor shall provide written plans, policies, and procedures that
describe the format and reporting criteria for all records and reports.
2. The Contractor shall maintain all logs and records required to execute and
document the operational and managerial aspects of this program in
compliance with the requirements of this contract.
3. All logs and records shall be maintained at the Contractor’s office (or, as
applicable, the ICE ERO office) in locked cabinets within the
administrative area.
4. All Contractor personnel assigned to perform duties under this contract
shall be trained in and comply with ICE Records Management policies
and procedures.
5. All records are subject to inspection and review by the COR at any time
during the term of the contract or thereafter. All reporting requirements
contained within this contract shall comply with this section.
6. The Contractor shall not destroy or alter any logs or records pertaining to
this contract.
7. At the completion or termination of this contract, the Contractor shall
submit all logs and records to ICE ERO as directed by the COR.
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U. Deliverables
1. In addition to the reports described as above, please refer to Attachment 8
for deliverables.
2. Review of Deliverables:
a. The COR will provide written acceptance, comments
and/or change requests, if any, within thirty (30) business
days from receipt by the Government of the initial
deliverable.
b. Upon receipt of the Government comments, the Contractor
shall have fifteen (15) business days to incorporate the
Government’s comments and/or change requests and to
resubmit the deliverable in its final form.
c. If written acceptance, comments and/or change requests are
not issued by the Government within thirty (30) calendar
days of submission, the draft deliverable shall be deemed
acceptable as written and the Contractor may proceed with
the submission of the final deliverable product.
d. The Contractor shall provide all deliverables to the COR in
Microsoft Excel, PowerPoint or Word-compatible format.
Adhere accordingly to Deliverables - Attachment 8.
e. The Government will provide written notification of
acceptance or rejection of all final deliverables within thirty
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A. General Requirements
1. The Contractor shall supply the COR with a monthly list of all personnel
working on the contract.
2. The Contractor shall obtain prior written concurrence from the COR for
appointment and replacement of key personnel as established within the
contract clause entitled “Key Personnel.”
3. The Contractor shall certify, prior to commencement of services, within
two (2) days of an option exercise, and/or within one (1) day of a new staff
member cleared by ICE to commence services, that all Contractor
personnel performing escort services or coming into contact with UAC or
family:
a. Are U.S. citizens.
b. Have successfully completed a seven-year criminal background
investigation within the previous twelve (12) months.
c. Are qualified to perform duties associated with these transports,
based on the results of the background investigation,
d. Are certified, as appropriate, in the state in which their work is to
be conducted and maintain those certifications.
e. Are screened prior to employment, and re-screened on an annual
basis, at a minimum, as follows:
i. psychological testing,
ii. honesty and integrity validation,
iii. employment verification,
iv. criminal records checks,
v. credit checks,
vi. driver’s license check,
vii. pre-employment and random drug screenings.
f. Possess a successful background and security investigation with no
derogatory references.
g. Are up-to-date on all routine vaccinations and immunizations,
including but not limited to, the following, as recommended by the
Centers for Disease Control and Prevention (CDC):
a. Measles, Mumps, and Rubella (MMR),
b.Varicella (chicken pox)
c. Diphtheria, Tetanus, and Pertussis (DTaP),
d.Polio (IPV),
e. Hemophilus influenza (Hib),
f. Hepatitis B,
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g.Hepatitis A,
h.Rotavirus (RV),
i. Pneumococcus (PCV),
j. Influenza (annual)
4. Any instance of criminal conviction, or non-disclosure of same, shall
preclude an individual from eligibility to act as a Transportation
Specialists, Travel Analysts, Administrator Assistant, Administrator
Support and Program Manager.
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2. Duties
The TS shall:
a. Provide transport services to UAC and families
b. Communicate directly and effectively with UAC and families
c. Maintain appropriate transportation logs and records
d. Maintain current training and certification requirements in
accordance with state and ICE/ERO standards
D. Travel Analysts
1. Requirements
The Travel Analysts (TA) shall:
a. Possess an associate degree in an appropriate discipline from an
accredited college (a high school diploma with two or more years
of relevant experience may be substituted for an associate degree)
and,
b. Have at least two years of documented experience in a field related
to security, law, social work, detention, corrections, or similar
occupational area; certification, licensure, and credentials
applicable to the professional accreditation of the position and,
c. Demonstrate experience applicable to the goals and objectives of
this program sufficient to communicate with other staff, and
appropriate for a similar program environment and,
3. Duties
The Travel Analysts (TA) shall:
e. Provide and coordinate travel arrangements.
f. Maintain communication with Transportation Specialists, DHS and
HHS with travel itineraries when taking over custody or dropping
off UAC and FAMU at ORR shelters or FRCs.
g. Maintain current training and certification requirements in
accordance with state and ICE/ERO standards
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F. Administrative Support
1. To assist in the tracking of UAC movements by entering “book-in”
and “book-out” data into ERO’s case management IT system/official
system of record.
2. The personnel performing the data entry will sit in the office in the
area of McAllen, Texas near or driving distance to RGV Border Patrol
Sector Centralized Processing Center.
G. Transportation Coordinator
1. Requirements
a. Minimum high school diploma or equivalent. 2 years of
experience in a field related to law, social work, detention,
corrections, or similar occupation area.
b. Experience working with large groups individuals
c. Ability to work a flexible s schedule, including nights and
weekends
d. Proficient computer skills using Microsoft Office applications
including Word, Excel, and PowerPoint
e. Possess a valid and current driver’s License
2. Duties
a. Coordinates with the pod (holding area) officers so that
UAC/family members are groomed, dressed and medically
cleared in time to travel.
b. Visual verification of UAC/family members match the
government issued number, photo(s) in the file and emails to
confirm identity of traveling UAC/family members.
c. Put together Enforcement Removal Operations (ERO) packets
per UAC/family member.
d. Provides UACs and/or family members with orientation,
answers questions, and describes the transportation process.
e. Communicates to Logistics any requirements for meals, car
seats, baby formula, diapers and other supplies to restock
lockers in and maintain inventory.
f. Ensures up-to-date travel procedures and processes are
distributed in a timely manner to all employees
g. Works with border patrol to ensure that UAC/Family members
have their property.
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J. Credentials
1. All contractor staff shall carry approved identification credentials at all
times while performing under this contract. Credentials shall contain the
following for each personnel:
a. A photograph of the personnel that is at least one square inch
i. The photograph shall show the head and shoulders of the
personnel.
ii. The photograph shall be no more than one year old at the
time the credential is issued.
b. Signature of the personnel
c. Validation by the issuing authority
2. Credentials shall be valid for up to five years and shall be unique from any
other credentials issued by the Contractor to other (non ISAP contract)
personnel.
3. The Contractor shall void and immediately make appropriate disposition
of all identification credentials upon completion of assignments such that
the Contractor is no longer performing under this contract. All Federally
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K. Security Requirements
Security requirements for this contract are described in Attachment 9.
L. Training
1. The Contractor shall follow a fully developed training curriculum
(approved by the COR after award) and transporting staff shall have the
highest level of competency possible. Training is given initially when
coming on board, and refresher training is quarterly and annually. COR
will be provided with time/dates and location of training. Areas of
training shall include, at a minimum, the following:
a. Airport rules and regulations for travelers,
b. Crisis intervention,
c. Child development,
d. Working with and transporting youth with special needs,
e. Transporting youth with behavioral problems,
f. CPR & First Aid training,
g. Non-secured UAC and family policy, and
h. Procedures for and implementation of contingency plans in the
event of crisis during transport, including de-escalation techniques.
2. The Contractor shall be required to fulfill ERO training requirements for
Contractors, as designated by COR, which may change from time to time.
3. The Contractor shall complete all ICE mandatory training for Contractors.
The mandatory training courses can change from year to year. The training
is available online at the DHS Performance and Learning Management
System (PALMS).
a. Access to the ICE Virtual University may be made available to the
Contractor’s staff following contract award.
b. In the event access is not available, the COR will provide the
Contractor with a CD version.
4. Current Training Requirements:
a. Privacy Training for SharePoint Collaboration Site Users
b. Information Assurance Awareness Training (IAAT)
c. Operations Security (OPSEC) Basic
d. Privacy at DHS: Protecting Personal Information
e. DHS Basic Records Management
f. DHS Department Wide File Plan
g. Electronic Records Management
h. Vital Records Guidance
5. The Contractor shall train its staff in accordance with a written Training
Plan for all personnel that incorporates the mandatory training
requirements listed below, as well as other related training courses
developed by the Contractor that are necessary for successful performance
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PART 2
Adult
A person eighteen (18) years or older.
Aggravated Felon
An alien who has been convicted of a crime defined by INA § 101(a)(43) as an aggravated felony.
Aggravated Felony
A crime defined by INA § 101(a)(43) within the definition of aggravated felony are certain violent
criminal offenses, theft offenses, sexual offenses, narcotics offenses and others. A crime falls within the
definition of “aggravated felony” regardless of the date of conviction, whether the crime was for a
violation of state of federal law, and also applies to convictions in foreign countries when the sentence
was completed within 15 years.
Alien
Any person not a citizen or national of the U.S.
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Asylee
An alien in the United States or at a port of entry who is found to be unable or unwilling to return to his or
her country of nationality and/or is seeking protection from that country because of persecution or a well-
founded fear of persecution. Persecution or the fear thereof must be based on the alien’s race, religion,
nationality, membership in a particular social group, or political opinion. For persons with no nationality,
the country of nationality is considered to be the country in which the alien last habitually resided.
Asylees are eligible to adjust to lawful permanent resident status after one year of continuous presence in
the United States.
Cancellation of Removal
For Permanent Residents - Relief from removal which may be granted by an Immigration Judge
(IJ) pursuant to INA § 240A(a) to certain eligible lawful permanent residents, in effect “canceling” the
removal which otherwise would occur as a result of the alien’s violation of the INA and finding by the IJ
that the alien is inadmissible or deportable.
For non-Permanent Residents - Relief from removal which may be granted by an IJ pursuant to
INA § 240A(b) to certain aliens who are not lawful permanent residents and who have been found to be
inadmissible or deportable from the U.S. Aliens receiving this relief are made lawful permanent residents
of the U.S.
Contraband: Any item that aliens are not authorized to have in his or her possession while
in the custody of ICE.
Contractor
The entity that provides services described in this Statement of Work (SOW) under a federal contract.
Conviction
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With respect to an alien, a formal judgment of guilt entered by a court, or if adjudication of guilt has been
withheld, where a judge or jury has found the alien guilty, or the alien has entered a plea of guilty/nolo
contendere or has admitted sufficient facts to warrant a finding of guilt and the judge has ordered some
form of punishment, penalty or restraint on the alien’s liberty to be imposed.
Custody
ICE’s Sexual Assault and Abuse Prevention Intervention (SAAPI) policy directive defines custody as the
period of time during which a person has been detained by ICE under its administrative and/or criminal
authorities, is physically present in an ICE owned, -leased, or -contracted detention facility pursuant to
such authorities, or is being transported by ICE (including for purposes of removal from the United
States) pursuant to such authorities.
Deciding Official
A DHS employee who has been authorized by the Immigration and Nationality Act and/or implementing
regulation to make a determination in a specific matter or on a particular issue.
Deportation/Removal/Exclusion
The formal removal of an alien from the United States when the alien has been found removable for
violating the immigration laws. Deportation, Removal or Exclusion is ordered by an immigration judge
without any punishment being imposed or contemplated; deportation or removal may also be ordered by a
DHS deciding official under certain statutory provisions.
Emergency
Any disruption of normal facility procedures, policy or activity caused by riot, strike, escape, fire, natural
disaster or other serious incident.
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Employment
Any labor or occupation for which compensation is given or received. Employment in the United States is
authorized for aliens who are lawful permanent residents (LPRs), or aliens who have a valid employment
authorization document issued by USCIS. Note: Participation in the ATD program does not require
employment, nor authorize employment for those without proper authorization.
Escort: An officer who accompanies any person who has been arrested and/or detained under
the authorities of ERO during transport or movement.
Exigent Circumstances: A situation requiring unusual or immediate action or aid and that may require
ERO officers to circumvent usual procedures (e.g., to prevent imminent danger to life or safety of an
officer, the alien or other detainee, or the public; serious damage to property; to forestall the imminent
escape of a person in custody; or destruction of evidence).
Facility
Offices, office space or other accommodation chosen by the contractor in which employees work
performing duties required under this contract.
Family Group
An adult non-United States citizen parent and/or legal guardian accompanied by their own non-United
States citizen juvenile child(ren).
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Fugitive
An ICE fugitive is defined as an alien who has failed to depart the United States pursuant to a
final order of removal, deportation or exclusion; or who has failed to report to an Officer from
Enforcement and Removal Operations after receiving notice to do so.
Full Restraints
Full Restraints are defined as ICE-approved handcuffs, waist/belly chain, and leg irons.
Grievance
A written complaint filed by a Participant concerning personal health/welfare or the operations
and services of the Program.
Habeas Corpus
The right of a person in the U.S. to challenge the authority of the federal government to continue
to hold him or her in detention.
Hold Room
Any room or location used for the temporary detention of individuals, including interview rooms,
visitation rooms, processing rooms, and holding cells.
Holding Cell
Rooms or areas specifically designed and built for temporarily housing detainees in ERO offices.
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duties, IEAs are required to perform one of five other duties for at least 25 percent of their time as
assigned by their supervisor. These duties include jail check and Institutional Removal Program
(IRP), secure communities, prosecutions, determining alienage and fugitive operations,
operational support, or law enforcement liaison; and Criminal Alien Program (CAP), law
enforcement agency support, multi-agency task forces, quick response teams, or duty officer.
Immigrant Visa
Permission properly granted by a consular officer at his or her office outside the United States to
an immigrant eligible to enter and remain in the United States on a permanent basis under the
INA.
Immigration Court
The court in which an immigration judge conducts immigration hearings, also known as
proceedings, in order to determine whether an alien is removable from the U.S. or is eligible and
warrants a benefit defined in the INA.
Immigration Judge
An attorney employee of EOIR appointed by the US attorney General as an administrative judge
to conduct specified classes of hearings, including alien removal proceedings
Inadmissible
The INA defines certain categories of aliens eligible to lawfully enter or be admitted to the United
States. If an alien does not fall within one of these categories, he or she is inadmissible to the
United States.
Juvenile
A person known or reasonably believed not have reached his or her 18th birthday.
National
Citizen of the United States or non-citizen who owes permanent allegiance to the United States.
See 22 CFR § 50.1(d)
Naturalization
The conferring of nationality of the U.S. upon a person after birth by any means whatsoever.
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Non-Immigrant Visa
A visa properly issued to an alien as an eligible nonimmigrant by a competent officer as defined
in the INA, allowing an alien to apply for admission or remain in the United States for a specified
period of time and a specific purpose.
Participant Records
Records that contain information concerning the Participant’s personal, criminal and medical
history combined with behavior and activities. Participant records include but are not limited to
photographs, disciplinary infractions and actions taken, grievance reports, documentation
supporting excused absences from appearance appointments (e.g. “doctor’s notes”), and
employment history.
Random Frequency
Applies to quality assurance events initiated by the ICE CO or COR that are unplanned or
unscheduled.
Refugee
Loosely, an alien who is outside his or her country of nationality who is unable or unwilling to
return to that country because of persecution or a well-founded fear of persecution on account of
race, religion, nationality, political affiliation, and/or membership in a particular social group.
Removal Proceedings
A hearing conducted by an Immigration Judge for the sole purpose of deciding the inadmissibility
or deportability of an alien.
An ICE directive containing policies and procedures for the prevention of sexual abuse or
assault of individuals in ICE custody, which provides agency-wide policy and procedures for
timely notification of sexual abuse and assault allegations, prompt and coordinated response
and intervention, and effective monitoring of sexual abuse and assault incidents.
https://www.ice.gov/doclib/foia/dro_policy_memos/sexual-abuse-assault-prevention-intervention-
policy.pdf
Task Managers
Designated ICE employees who assist the COR in monitoring day-to-day activities and technical
aspects of the contract and contractor performance. Due to the complexity and nationwide scope
of the contract, task managers are appointed to assist the COR by performing delegated tasks
within defined Areas of Responsibility.
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Tender Age
Generally, refers to unaccompanied children who have not attained 8 years of age.
Termination of Proceedings
An action by an IJ ending removal proceedings with or without a final determination on the
removal charge(s). Removal proceedings can be terminated without prejudice, with the ability to
re-calendar the case before the court or terminated altogether. Termination orders may be
appealed to the BIA by either party.
Training
An organized, planned and evaluated activity designed to achieve specific learning objectives.
Training may occur on-site, at an academy or training center, at an institution of higher learning,
through contract service, at professional meetings or through closely supervised on-the-job
training. Meetings of professional associations are considered training when there is clear
evidence of the above elements.
Translator
For purposes of this contract a translator is defined as: A person who translates from one
language into another. This could be the translation of speech or written documents.
Unaccompanied Female
A female not in the company of an immediate relative.
Unaccompanied Juvenile
A juvenile not in the company of an immediate relative.
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PART 3
DELIVERABLES SCHEDULE
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