A DOCUMENTARY REPORT OF WORK IMMERSION

UNDERTAKEN AT THE ILOILO GRAND HOTEL

Presented to

Ms. Ma. Jonna M. Angaray

Practicum Coordinator

In Partial Fulfillment of the Requirements for the

General Academics Strand

ANGELA I. BERNADAS II

NOVEMBER 2018
 TABLE OF CONTENT

I.

Recommendation Letter ………………………………………………………………………………….. 1

Acknowledgment ……………………………………………………………………………………………...
2

Dedication
………………………………………………………………………………………………….…...... 4

Personal Data ……………………………………….……………………………………………….………....

5

Student’s Prayer ………………………………………….……………………………….…………………...

6

Introduction (SHS Immersion Program) …………………………………………….…….…… 6

Objectives of the Work Immersion …….…………………………………………….……………. 7

II.

Company Profile ………………………………………….…………………………………………..………..

Company History ………………………………………….……………………………………………………

Company Mission and Vision ………………………………….………………………………………

Company Organizational Chart ………..……………………………………………………………..

Product Services …………………………..…………………………………………………………………..

Company Rules and Regulation …………..………………………………………………………...

III.

MOA
……………………………………………….……………………………………………………………….....

Recommendation Letter ……………….…………………………………………………………………

IV.l

Daily Accomplishment Report (Daily Diary) ………………………………………………………….

Weekly Activity Report

……………………………………………………………………………………….......

Evaluation Sheet
……………………………………………………………………………………………….........

V. Problems Encountered
……………………………………………………………………………………...

Suggestions and Recommendation ………………………………………………………………………

Appendices
………………………………………………………………………………………………………......

Daily Time Record

…………………………………………………………………………………………….....

Certificate of Completion …………………………………………………………………………………….

Resume
…………………………………………………………………………………………………………….......

Waiver
………………………………………………………………………………………………………………......

Pictures with Caption

…………………………………………………………………………………………..
May 30, 2018

MR. ROBERTO D. ALOR

Human Resource Manager
Grand Xing imperial Hotel
C. Montinola St. Corner Muele Loney Iloilo City

Sir:

Greetings!

I am writing to express my interest for a trainee position in your company. I am

ANGELA I. BERNADAS II a grade 12 student taking General Academic Strand at
St. Robert’s International Academy.

My goal upon graduation is to secure a placement in a corporate company or an

accounting firm. I believe that a training immersion in your corporation will be
invaluable in helping me develop a deeper understanding of the complex dynamics
that drives such a large community.

My academic extra-curricular experience with St. Robert’s International Academy

have provided me with organizational, interpersonal and analytical skills that will
enable me to make a significant contribution in your company.

Enclosed here with is a copy of resume to provide you additional information on my

background and experiences.

Thank you for your time and consideration and I look forward to hearing from you.

Respectfully,

ANGELA I. BERNADAS II
Applicant
 ACKNOWLEDGMENT

In the name of “Jesus Christ”, the most high and merciful who gave us strength and
knowledge to complete the immersion is a part of our strand “General Academics
Strand.” This has proved to be a great experience.

I would like to express my sincere gratitude to Mr. Rolly C. Solas and Ms. MJ
Angaray; who gave us this opportunity to fulfill this immersion. They gave us moral
support and guided in different matters regarding the immersion. They had been
very kind and patient while suggesting us the outlines of this report. I thank them for
their overall support.

My special thanks to Mr. Cris E. Lariosa and Ms. Elna Fernandez for giving us the
knowledge on how we make our resume better, proper etiquette and communication
especially inside of the company.

I would like to thanks to my Mom and Dad for always keeping me full and healthy in
my everyday duties so that I can work my responsibilities productively.

I’m really perceive working in the office. Lastly, to The Grand Tower Suites for the
learnings that they had offered to us that we can apply to ourselves and become a
better person.
 DEDICATION

To our God, he’s one of the reasons why I continue reaching my dreams and giving
me strength and happiness best in everything.

To my parents who have been my inspirations in life that even that I’m tired already
they gave me strength to push hard. They are my inspiration and compassion until
the end.

To my friend and classmates who gave me laughter and joy during immersion days.
Because of them we build a good memories and bonding together.

To my teachers who are my encourager and motivators. They always there for me to
support because they believe in my capacity.

This immersion report is dedicated to you.

 PERSONAL DATA

Name: Angela I. Bernadas II

Age: 19 years old

Sex: Female

Birthdate: Septemberer 20, 1999

Parents: Angelo P. Bernadas and Yoly I. Bernadas

Height: 5’5

Weight: 35kg.

Religion: Roman Catholic

Citizenship: Filipino

Hobbies: Reading Novels, Cooking Korean Foods, Collecting Anime stuff, Watching
Actions Movies, Traveling

Talents: Dancing, Drawing

Motto in life: “Never gave up until you reach your dream in life”
 STUDENT’S PRAYER

God our father you gave Robert Bellarmine wisdom and goodness to defend the faith of
your church, by his prayers may you always rejoice in the profession of our faith

Heavenly Father, Thank you for giving me this life and Lord thank you for all the blessing
that you gave me everyday. Lord I know that I have thousand of sins that I committed to
you but Lord you may always be there in my side guiding me gave me wisdom, strength and
inspiring me each day of my life.

this through our lord Jesus christ your son who lives and reigns with you and the holy spirit
one GOD forever and ever. Amen.
 INTRODUCTION

(SHS Immersion Program)

Work Immersion is one of the course requirements for graduation. A Senior High
School student has to undergo work immersion in a business
organization/establishment whose work requirements are related to the
specialization. Through this work immersion, the students are exposed to and
become familiarized with work-related environment related to their field of
specialization.

“Work immersion is a key feature in the senior high school curriculum. It can be
conducted in different ways depending on the purposes and needs of the learners,”
Education Secretary Leoner Briones said. The guidelines said work immersion- which
can range from 80 to 320 hours- will enable students to become familiar with the
workplace, experience workplace simulation and apply their competencies in areas of
specialization.

“Work immersion will help to develop among learners’ life and career skills, and will
prepare them to make decisions on postsecondary education or employment,” the
guidelines read. “Through partnership building, DepEd hopes that partner institutions
will provide learners with work immersion opportunities, workplace or hands- on
experience, and additional learning resources,” it added. The agency said schools
may partner will recognized institutions or organizations to come up with agreements
on work immersion for students. As a student are still minors, DepEd said work
immersion requires parental consent.

President Aquino, the different government institutions involved in education, and

Congress have since made K to 12 a reality rather than a mere ideal. As I looked
over the paradigm created by the steering committee of the K to 12 reform
programs, however, I suddenly realized that we had overlooked a major gap in the
system.
The curriculum has been reengineered from pre-school to tertiary general education.
It is seamless, without disruptions caused previously by trifocalization and
bureaucratic structures. We have firmly agreed on what students should know and
be able to do after 12 years of basic education or more (if they go collage).

What is missing is a clear idea of what the term “Immersion” implies.

In the approved latest draft of the Senior High School (SHS) curriculum, students
that choose to take the Technical-Vocational-Livelihood and the Arts and Sports
tracks are expected to spend 1,404 hours outside campus, doing “Immersion.”

Our country has had a lot of experience with on-the-job training (OJT) programs on
the collegiate level. Unfortunately, many (if not most) college OJT students are
assigned only to insignificant jobs in a company (answering the phone, making
photocopies, making coffee that sort thing). Rarely are OJT students expected to
produce the same products that regular employees produce.

There are sterling exceptions, of course, one of which is the journalism collage that I
head, where (OJT) students, like our own students, write news items in a newspaper
just like regular reporters. (Excuse me for mentioning that, but then, why not?)

In order to make Immersion meaningful and useful, we need to get companies- and
not just the schools- aware of the educational objectives and processes of K to 12.
The human resources departments of companies have to know what it means to
handle in experienced adolescents (still with no work ethic but with raging
hormones), how to make them do without pay what adult employees are doing for
pay, what the design of the curriculum is (Understanding By Design, remember?),
what the role of Immersion is in the whole process of lifelong learning, and so on.
That means training for staff in companies. That means expertise and funds.

“DepEd, in collaboration with its partners and stakeholders, shall ensure that all
schools and venues for learning are conducive to the education and safety of the
learners. The safety of learners is primary,” it added.

“Consequently, the maximum number of hours spent in the work immersion venue is
40 hours per week and no more than eight hours per day as provided by law,” the
agency said. DepEd stressed that work immersion should not be reduced as a mere
recruitment tool for a partner institution, saying that the students should also gain
skills that will enable them to qualify for other job options.

“Schools and students should not be asked to pay the senior high school partner
institution for any work immersion activity conducted. Fees for work immersion must
only be set after consultation with parents,” added the guidelines.
 OBJECTIVES OF THE WORK IMMERSION

One of the goals of the K to 12 Basic Education Program is to develop in learners the
competencies, work ethic, and values relevant to pursuing further education and/or
joining the world of work. To achieve greater congruence between basic education
and the nation’s development targets, Work Immersion, a required subject, has been
incorporated into the curriculum. This subject will provide learners with
opportunities:

1. To become familiar with the work place;

2. For employment simulation; and
3. To apply their competencies in areas of specialization/applied subjects in
authentic work environments.

To achieve the above objectives, Work Immersion is thus a requirement for

graduation from secondary education. Learners are immersed in actual work such us
workshops offices and laboratories in which their prior training is relevant.

Work immersion will help to develop among the learner’s life and career skills, and
will prepare them to make decisions on postsecondary education or employment.
Through partnership building, DepEd hopes that the Partner Institutions will provide
learners with work immersion opportunities, workplace or hands-on experience, and
additional learning resources. It aims to make the learners:

1. Appreciate the importance and application of the principles and theories

learned in school;
2. Enhance their technical knowledge and skills;
3. Enrich their skills in communications and human relations; and
4. Develop good work habits, attitudes, appreciation and respect for work.
By the time learners reach Senior High School, they would have already acquired almost
all the competencies and skills that would prepare them for the curriculum exits (higher
education, employment, middle-skills development, and entrepreneurship). Work
immersion provides them with an avenue to test them and apply what they have learned
in a non-school scenario. In work immersion, learners are not only able to apply their
previous training but are also able to experience the social interactions in work
environment. Their experiences during work immersion will develop many skills and
values that would help them as they transition from high school to real life. To assure
the achievements of the above objectives of Work Immersion, this policy serves to guide
schools in:

1. Creating flexible work immersion arrangements for their learners;

2. Providing options for work immersion that are relevant to learners’ purposes and
needs;
3. Organizing work immersion opportunities for learners that are consistent with the
diverse human resource requirements of partner institutions for work immersion;
and
4. Articulating the scope and limits of work immersion in the context of basic
education when building relationships with work immersion partners.
 COMPANY PROFILE

The Iloilo Grand Hotel is 2. 5-star property offers travelers a choice of 110 pleasant rooms
that are equipped with the standard amenities of hotels in its class. Each guest-room is fully
equipped with air conditioning, daily newspaper, desk, internet access (wireless), internet
access, television, shower, mini bar. The amenities and services offered at this Iloilo
accommodation include elevator, coffee shop, bar/pub, laundry service/dry cleaning,
meeting facilities, restaurant, room service, safety deposit boxes. For a more enjoyable stay,
guests can take advantage of a variety of recreational facilities, including massage, gym,
sauna, spa, garden. This hotel is characterized by a combination of modern comfort and
traditional element of Iloilo, making it a distinct accommodation. To proceed with this
reservation at the Iloilo Grand Hotel, please enter your visit dates and follow our secure
online reservation form.
 COMPANY HISTORY

The Iloilo Grand Hotel Corporation was hatched from a business venture of four
friends who are prominent and successful entrepreneurs in their own field of interest.

Marcelino M. Florete Jr. (Hotel and Jewelry business), Rodolfo C. Tiu (Appliance
business), Alfonso G. Tan (Construction) and Romeo S. Go (Footwear).

Their first business venture together started with The Lee Garden, a Chinese
Restaurant at Delgado Street, Iloilo City. The closing of the said restaurant led the
partners to take interest in the hotel business. Thus, on December 8, 2003 the Iloilo
Grand Hotel started its operation at Iznart Street, Iloilo City.

Mr. Marcelino M. Florete Jr., an experienced hotelier as owner of the Cebu Business
Hotel in Cebu, became the Chairman of the Board.

Mr. Rodollfo C. Tiu was elected President and Chief Operation Officer, Mr. Romeo S.
Go as Treasurer and Ms. Helen L. Tan as Corporate Secretary. In time the partners
decided to expand and put up their own respective hotels.

Messrs Florete, Tan and Go decided to sell their shares to Mr. Rodolfo C. Tiu. Hence,
on January 2014, the Tiu family became the sole owner of Iloilo Grand Hotel and The
Grand Tower Suites of the Iloilo Grand Hotel. Corporation.

On July 1, 2015, Madison Hotel PHL, located at Delgado Street, Iloilo City has
officially opened for operation. This is the third hotel of the Grand Hotel chain with
fourth one slated to open in 2016.

And with the gradual rise of Iloilo City in terms of business and economy, comes also
the rise of the newest and one of the grandest hotels in Iloilo – The Grand Xing
Imperial Hotel. Towering with eminence, the hotel is located along H. Montinola
corner Muelle Loney Street, Iloilo City and this is also the fourth hotel of the Grand
Tower chain.
 MISSION

We will provide a working environment that inspires and motivates service excellence
for total customer satisfaction.

VISION

To operate a chain of hotels in Iloilo City by 2020 offering tastefully designed standard
accommodation enhanced by delicious cuisine and personalized customer service.
 COMPANY ORGANIZATIONAL CHART

PRESIDENT

Mr. Rodulfo C. Tui

VICE PRESIDENT (GRAND XING IMPERIAL HOTEL)

Mr. Edgar C. Tui

VICE PRESIDENT (ILOILO GRAND HOTEL & MADISON HOTEL PHL)

Mr. Edward C. Tui

VICE PRESIDENT (THE GRAND TOWER SUITES)

Mr. Eugene C. Tui

MEMBER OF THE BOARD

Ms. Mary C. Tui

GRAND XING IMPERIAL HOTEL

CHIEF OPERATIONS OFFICER

Ms. Kristine Margaret T. Fong

OPERATIONS MANAGER

Mr. Robert D. Alor

BUILDING ADMINISTTRATION

Mr. Gauden April Hapitan

ACCOUNTING MANAGER

Ms. Jean P. Lausing

 INTERNAL AUDITOR

Mr. Merruel Tuvida

ACCOUNTING SUPERVISOR

Ms. Eleanor Patelan

HUMAN RESOURCE SPECIALIST

Ms. Charry Ann Castos

FRONT OFFICE SUPERVISOR

Ms. Girlie Amborgo

MARKETING SUPERVISOR

Mr. Kent Armel Jaragbas

HOUSEKEEPING EXECUTIVE

Ms. Rose Eden Beso

BUILDING ADMINISTRATOR

Mr. Gauden April Hapitan

FOOD AND BEVERAGE SUPERVISOR

Ms. Shiela Angeles

BANQUET SUPERVISOR

Mr. Rj Colmo

Mr. Jed Bryan Espatero

Mr. Michael Guevarra

Mr. Erane Jamandre

Mr. Noel Tio

ROYAL ZHANG PALLACE SUPERVISOR

Mr. Wilmer Montero

KTV EMPIRE MANAGER

Ms. Saicy Gene Gimoto

PURCHASING SUPERVISOR

Mr. Bency Jayona

STOCKROOM SUPERVISOR

Mr. Ferdinand Ureta

ENGINEERING HEAD

Mr. Noel Patrona

ILOILO GRAND HOTEL

GENRAL MANAGER

Ms. Irene Labanero

SPECIAL ASSISTANT TO THE GM

Ms. Ericka Megan C. Tui

HOUSEKEEPING SUPERVISOR

Ms. Fe Vasquez

GENERAL SERVICES

Mr. Charlie Dile

LAUNDRY SUPERVISOR

Mr. Ryan Crisostomo

FOOD AND SERVICES

Mr. Rhean Villarias

 BANQUET SUPERVISOR

Mr. Rodito Gonzales

Mr. Roberto Guevarra

UTENSILS

Ms. Ma Agnes Cutanco

KITCHEN

Ms. Liezel Faca

THE GRAND TOWER SUITES

GENERAL MANAGER

Mr. Emmanuel P. Alarba

SPECIAL ASSISTANT TO THE GM

Mr. Anthony James T. Po

BANQUET IN CHARGE

Mr. Joseph Menil

Mr. Roy Jayme

MADISON HOTEL PHL.

OIC, MANAGER

Mr. Edward Ambrona

KITCHEN IN CHARGE

Ms. Erma Rapuso

BANQUET IN CHARGE

Mr. Kearlywayne John Aquio

 PRODUCT SERVICES

Room Facilities Hotel Facilities Other Facilities and Useful

Air Conditioning Disabled Facilities Information
Wireless Internet Access Hotel/airport Transfer Airport Transfer Available = Yes
(charges Apply) Business Center Airport Transfer Fee = 900 PHP
Coffee/tea Maker Wi-Fi In Public Areas Non-Smoking Rooms / Floors =
Satellite/cable TV Car Park Yes
Mini Bar Safety Deposit Boxes Breakfast Charge (when not
Shower Room Service included in room rate) = 125
Television Restaurant PHP
Internet Access Meeting Facilities Number of Restaurants = 2
Internet Access (wireless) Laundry Service/dry Reception Open Until = 6:00AM
Desk Cleaning Elevator = Yes
Daily Newspaper Bar/pub Internet Usage Fee (local
Coffee Shop currency e.g. 100 JPY) = Php
Elevator 150 PHP
Number of Rooms = 110
Sports and Time to Airport (Minutes) = 45
Recreation
mins.
Garden Year Hotel Built = 2003
Spa Number of Floors = 4
Sauna Earliest Check-In = 02:00PM
Gym Check-Out = 12:00PM
Massage Room Service (Yes, No, 24 Hrs)
= Yes
Parking Available = Yes
 COMPANY RULES AND REGULATIONS

1. Cell Phones are not allowed. Anyone caught using his/her cellphone will be
suspended for 1 week.
2. Each practicum/trainee at wear an OJT ID, HEALTH CARD and Hairnet at all
times.
3. Be polite and respectful at all times. You must address all employees and guests
as Sir or Ma’am. No one is allowed to use “Manong or Manang”.
4. Be cheerful and enthusiastic in doing your work.
5. Take care of restaurant equipments and facilities.
6. Follow the correct procedures for operations. Anything damage will be charge to
you.
7. There must be no personal or emotional relationship between employees, guest
or co-OJT during the course of your training.
8. Flirting during duty period is not allowed.
9. Strictly follow the instructions given to you by your supervisor.
10. Do not give definite answers to guests if you are not sure about them. Refer
them to the Front Desk.
11. For security purposes, let the security guard check your bags before leaving.
12. Entering personal visitors or making telephone calls of your personal nature while
on duty is not allowed.
13. You must report on time- 15 minutes before at the earliest. 3 lates- 1 absent; 3
absences with unexcused reasons= TERMINATION
14. Rotation of assignment is done every 7-15 days.
15. You work 9 hours a day including 1 hour break. Time schedule is adjustable
depending on functions. Only day-off is allowed.
16. NO uniform, NO evaluation.
17. Request Certificate of Training 1 week before you end. Release of certificate is
from Wednesday- Saturday ONLY.
18. What you see, what you hear, leave it here.
 DAILY ACCOMPLISHMENT REPORT

1st Day - Assist our supervisor by serving foods to the guest in the hotel.

2st Day - Our supervisor he assign us to prepare the foods to the guest.

3st Day - After done serving the food we go the utensils to help the wrapping the spoon and
fork.

4st Day - After done serving our supervisor told us to transfer us another venue there to
serve.

5st Day - After finish eating of the guest we prepare to dish out.

6st Day - We preparing the tables and chairs for the event.

7st Day - We also assist to the kitchen to how to make bread and preparing the drinks to
the guest.

8st Day - After lunch we serve the dessert to the guest.

9st Day – We also assist to the house keeping how to clean the rooms.

10th Day- After we done serving the guest we back to our station and wait for our
supervisor for instruction.
 STUDENT’S WEEKLY REPORT

NAME: ANGELA I. BERNADAS II WEEK NO.: 2 Weeks

STRAND: GENERAL ACADEMICS STRAND___ DATE: JUNE 7, 2018

COMPANY: ILOILO GRAND HOTEL

DAY TIME TIME ACCOMPLISHMENTS TOTAL VERIFIED BY

IN OUT HOURS
MONDAY

TUESDAY

WEDNESDAY

THURSDAY

FRIDAY

TOTAL HOURS PER WEEK:

__________________________________________ _____________

Signature Over Printed Name of Company Supervisor Date

__________________________________________ _____________

Signature Over Printed Name of Student Date

 STUDENT’S WEEKLY REPORT

NAME: ANGELA I. BERNADAS II WEEK NO.: 2 Weeks

STRAND: GENERAL ACADEMICS STRAND DATE: JUNE 7, 2018

COMPANY: ILOILO GRAND HOTEL

DAY TIME TIME ACCOMPLISHMENTS TOTAL VERIFIED BY

IN OUT HOURS
MONDAY

TUESDAY

WEDNESDAY

THURSDAY

FRIDAY

TOTAL HOURS PER WEEK:

__________________________________________ _____________

Signature Over Printed Name of Company Supervisor Date

__________________________________________ _____________

Signature Over Printed Name of Student Date

PARENTAL CONSENT

KNOW ALL MEN BY THERE PRESENTS:

l/We __________________________________ resident(s) of _____________________ do

(Name of Parents? Guardians) (Complete Address)

hereby give my consent to allow my son/daughter ______________________ to participate

(Name of the Student)

in ________________________ on _____________________ to held in ________________

(Name of Activity) (Date) (Specific Location/Place)

from ______________________.

(Time)

That, SRIA is not solitarily and/or subsidiarity liable for any damages that may arise in the
said activity and/or liable for any untoward incident that may occur.

Further l/We do hereby waive our rights to file any criminal, civil or administrative charges
against the school and its administrators and duly authorized of the aforementioned activity;
and to collect damages for the injury/injuries of my son/daughter for his/her active
involvement/participation.

IN WITNESS WHEREOF, l/We have hereunto set my/our hand(s) this _____ Day of ______,
20 _____. (Day) (Month)

(Year)

in ________________________.

(Place)

________________________________

(Signature of Affiant Over Printed Name)

 PROBLEMS ENCOUNTERED

The problem that I encounter during my work immersion is that, even how many days

I have worked in the hotel I still have a shy to approach to the guest but our supervisor

advices us try to be confident during our duties.

I experience how its hard to be a waiter while waiting the guest finish there meal and

we prepare to dish out it and the hard part is that carrying the plates and you need to

balance it. Once I accidentally broke a plate while dishing out the guest look at me

and I felt embarrass front of them.

The worst that I encountered in the hotel specially in the kitchen the dish are not

proper set and the floor so wet because of in and out of the waiter while refilling the

serving water for the guest and the C.R of the employee its not fix well the doorknob

is not working well.

 SUGGESTIONS AND RECOMMENDATION

I recommend and suggest that hotel is the kitchen its need improvement mostly in there food
serving and they need to clean there
Red rose our supervisor teach us how to fold the table napkin to look presenting to the
guest.

This picture show is we waiting the guest in the e