General Hotel Licensing Classification List

Items with several requirements (or) with only one reqirement to be assessed for score while leaving the remaining requirements without assessment

Item Number
Main Elements
No.
(service - facility) Four Three Two
Regulatory Five Stars
Requirements Description of Requirements *****
Stars Stars Stars One Star
**** *** **

Hotel signboard in Arabic and English in a clear place (lighted, coordinated design, match the name in the commercial registration certificate
1 External Buildings 1 License
only for renewal)
2 License Place the hotel classification board in a clear place at entrance (full points are granted upon the first visit before licensing and classification)
3 Use (granite, marble and glass) to cover facades of the building Class Class

4 License Facades fault free (paint peeling, cracking, exposed wires, water leak stains)
5 Provide adequate lighting, allowing clear vision, distributed all over the buildings and surrounding areas
6 Use power saving lamps (LED, Fluorescent or compact lamps)
7 Landscaping around the building while maintaining environment conditions with the provision of green areas Class Class
8 License Cleanliness of buildings and all site areas
9 Using motion sensor lighting to control external walkways lighting between buildings

2 10 License Provide a seprate main entrance for the hotel

External Hotel
Entrance
11 Provide a seprate service entrance Class Class Class
12 The external area of the main entrance shall be shaded Class Class
13 Provide sufficient loading and unloading area in front the main entrance Class Class Class
14 Provide a counter with dedicated employee for valet services with cards Class
15 Provide external decoration near the main entrance (fountains, sculptures) Class Class
16 License Provide ramps with railing at entrance and exit gates for people with special needs (comprehensive access guide)
17 Provide unique lighting with creative designs Class Class
18 License or Provide proper lighting
19 Use power saving lamps (LED, Fluorescent or compact lamps)
20 Use double doors (transit between the two doors) or swing door at entity main entrance

Front Offices
3 21 License Reception in eminent areas and overlooking the main entrance
(Reception)

22 License
Place operation license, classification certificate and price list approved by SCTA clearly in eminent place at the reception (full points are
granted upon the first licensing and classification and shall provide this item upon renewal)

23 License Provide a sign showing the name and contact number of the person in charge who can be accessed all the time (duty manager)
Provide concierge officer, (designated officer either in a separate office or within reception desk with an indication signage) to provide
24 Class
information and services to guests (concierge).
25 Provide Arabic / English front office and reception signage Class Class Class Class
26 Reception desk (or counter) of a unique design and luxurious materials Class Class
27 License or Provide an impeccable reception desk or counter
28 Comfortable waiting seats and service tables available at reception area Class Class
29 Credit card and SPAN payment system is available Class Class Class
30 Currency exchange services and exchange prices list are available Class
31 Designated telephone exchange room is available staffed with an employee to respond to calls Class Class
32 Provide an ATM at the hotel or nearby the hotel provided that it shall be in a distance of (100 m maximum) can be reached on feet
33 Provide clocks indicating local time of KSA and other international cities Class
34 Provide safety deposit boxes in a separate room apart from the reception with full privacy and provided with CCTV Class
35 Provide fresh flowers on the tables and desks of reception areas Class Class
36 Provide a separate room for guests luggage fitted with rack shelves and use name tags for are lugggage pieces Class Class
37 Provide public telephones (minimum of 2) in separate area from reception (allow full privacy for guests) Class
38 Provide pens and notebooks beside public telephone
39 Provide a table and a chair for public telephone users
40 License Apply an automatic registration software for recording guest profiles
41 Provide unique lighting Class Class
42 License or Provide sufficient lighting
43 Cooling / heating AC system (central) Class
44 or Cooling / heating AC system (split) Class Class
45 License Absence of undesirable odors
46 Provide a section of the front office designated for people with special needs, with a maximum height of 90 cm
47 All employees in uniform or the trafitional Saudi attire for national employees Class Class Class Class
48 All employees shall be wearing ID badges in Arabic/English Class Class Class Class
49 License Provide complete first aid kit in accordance with the red crescent requirements
50 License Provide a contact number of a medical center that can be contacted in case of emergency
51 Use power saving lamps (LED, Fluorescent or compact lamps)
52 License Ceilings, floors, walls, furniture and equipment in reception must be in good condition and defect free
53 License General cleanliness (ceilings, floors, walls, furniture and equipm) in reception & its components

4 Lobby 54 Lobby area more than 160 m2 for each 100 rooms
55 or Lobby area 100 ≥ 160 m2 for each 100 rooms Class
56 or Lobby area 50 ≥ 100 m2 for each 100 rooms Class Class
57 License or Lobby area less than 30 m2 for each 100 rooms
58 Lobby floors of luxurious material (such as high quality marble, luxurious carpet and rugs) Class Class
59 License or Lobby floors of suitable material
60 Provide high quality furniture (seating, tables and accessories) Class Class
61 License or Provide furniture (seating, tables and accessories)
62 Provide distinctive and artistic sculptures and paintings (higher score for items from the national heritage)
63 Provide natural plants distributed evenly and in consistent manner
64 Provide Free Wi-Fi service in the lobby area Class Class
56 Provide an area at the reception for displaying traditional handcrafted products
57 Provide electrical sockets beside the seats
58 Provide directional signage and pictorial symbols in the lobby indicating the hotel's facilities Class Class Class
59 Central cooling / heating AC system Class
69 or Split cooling / heating AC system Class Class
70 License or Sufficient cooling / heating AC system
71 Provide unique lighting Class
72 License or Provide sufficient lighting
73 Absence of undesirable odors
74 Use power saving lamps (LED, Fluorescent or compact lamps)
75 Provide standby lighting
76 License Ceilings, floors, walls, furniture and equipment in the lobby must be in good condition and defect free
77 License General cleanliness (ceilings, floors, walls, furniture and equipment) in the lobby & its components

Toilets of public facilities (lobby, prayer room, halls, and restaurant) either grouped or separated shall be of two seperated units (males and
5 Public Toilets 78 Class Class
females). At least one toilet (equipped for people with special needs) shall be provided for each 100 rooms
79 License or One toilet (equipped for people with special needs) for each 100 rooms or less for males and similar for females
80 License Absence of undesirable odors
81 License Provide a hand hose (shattaf) beside each toilet
82 License Provide foot operated waste basket
83 License Provide toilet paper and hand tissues
84 Provide automatic flush systems, soap containers and lavatory taps Class Class
85 License Suitable lightings distributed in a consistent manner
86 License No water leakage and rust in toilet water fixtures or connections

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 General Hotel Licensing Classification List
Items with several requirements (or) with only one reqirement to be assessed for score while leaving the remaining requirements without assessment

Item Number
Main Elements
No.
(service - facility) Four Three Two
Regulatory Five Stars
Requirements Description of Requirements *****
Stars Stars Stars One Star
**** *** **

87 Use water saving fittings installed in all the taps of lavatory and basins
88 Use power saving lamps (LED, Fluorescent or compact lamps)
89 Use motion sensor lighting for toilets
90 Provide water saving awareness signs
91 License Ceilings, floors, walls, furniture and equipment in the toilets must be in good condition and defect free
92 License General cleanliness (ceilings, floors, walls, furniture and equipment) in the toilets & its components

Provide one elevator for every 50 rooms in facilities of (3) stories (2 stories plus ground floor) a warning sign (elevators shall not be used in case
6 Elevators & Stairs 93 License
of emergencies) shall be placed beside the external doors of the elevator in Arabic & English
94 Each elevator shall cover an area ≥ (3m²)
95 or Each elevator shall cover an area ≥ (2m²) Class Class
96 or Each elevator shall cover an area ≥ (1m²) Class Class
97 Provide at least one mirror wall inside the elevator
98 Elevator or stairs interior include luxurious installations and decorations
99 Elevator can be operated with the room key card
Elevators must be equipped with required fittings for people with special needs, as follows: the internal & external switch board shall be
100 License
positined at a hight of about (90 cm) & shall be equipped with Braille Lettering, the minimum width of the elevator doors is (90 cm), railings
along the internal walls of the elveator serving people with special needs, an audio-visual lighted panel inside & outside the elevator indicating
the floor the elevator stops.
101 License Absence of undesirable odors
102 License Provide sufficient lighting in elevators and stairs
103 Use power saving lamps (LED, Fluorescent or compact lamps)
104 License All elevators are provided with intercom connecting to the reception (emergency)
105 License Elevator and stairs (ceiling, floors, walls, and lights) are in good conditition and defects free
106 License General cleanliness of elevators and stairs (ceilings, floors, walls, lighting) including its related components
107 Provide at least one elevator designated for support services Class Class Class

7 Corridors 108 Minimum width of corridors is 1.80 m

109 License or Minimum width of corridors is 1.50 m
110 Provide luxurious and high density carpets for corridors Class Class
111 or Provide good quality carpet for corridors Class
112 License or Provide suitable flooring
113 Provide a room in each floor designated for the janitor trolley and tools Class Class
114 License Provide guiding signs indicating (floor number, directions and room numbers) in front of elevators and in corridors
115 Provide a shoe polisher in each floor nearby elevator Class
116 Provide distinctive and artistic decorations and paintings including natural plants in corridors Class
117 Provide an inercome in a clear location Class Class
118 Comfortable seats near the elevator on each floor Class Class
119 Central cooling / heating AC system Class Class
120 License or Cooling / heating AC system
121 License Absence of undesirable odors
122 License Provide sufficient lighting
123 Use power saving lamps (LED, Fluorescent or compact lamps)
124 Use motion sensor lighting for contorling parts of the corridors
125 License Provide waste baskets in front of each elevator on each floor
126 License Corridors (ceiling, floors, walls, and lights) are in good conditition and defects free
127 License General cleanliness of corridors (ceilings, floors, walls, lighting) including its related components

8 Rooms 128 Room space is more than (30 m²) including the toilet and corridors
129 or Room space is more than (24 m²) including the toilet and corridors Class
130 or Room space is more than (20 m²) including the toilet and corridors Class
131 or Room space is more than (18 m²) including the toilet and corridors Class
132 License or Room space is more than (14 m²) including the toilet and corridors
133 License Provide several non-smoking rooms
111 Use traditional handcrafted products in room furniture and decoration
112 License Provide a seprate entrance for each room or suite with clear numbers
136 Provide soundproofing in each room Class Class
137 License Provide peepholes on the entrance doors of all the rooms
138 Provide an elctronci card locking systme Class Class
139 License Provide an internal hand lock for privacy
140 Provide an addetional internal lock Class Class Class
141 Provide an illumined sign by the external door with an internal control indicating (do not disturb - make up the room)signs.
142 License or Provide cards with (do not disturb - make up the room) signs on the doorknob from the inside.
143 Provide creative room design with artistic touches (gypsum or wood decorations, wall paper) Class Class
144 License or Provide suitable room designs
145 Provide high quality carpet or rugs fpr covering the room floor. If marble, ceramic, or wood is used; provide luxurious rugs beside the bed Class Class
146 Provide artistic paintings on the walls Class Class
147 Provide a balcony separated from the room with heatproof and soundproof glass allowing natural lighting
148 or Provide heatproof and soundproof glass (or double glass) window allowing natural lighting Class
149 License or Provide a galss window for every room
150 License Provide blackout curtains
151 Provide high quality curtains Class Class
152 License or Provide suitable curtains
153 Minimum size of single beds is (190x120 cm), double beds is (200x200 cm) Class

154 or Minimum size of single beds is (190x100 cm), double beds is (200x180 cm) Class

155 License or Minimum size of single beds is (190x90 cm), double beds is (200x160 cm)
156 Provide luxurious bed mattresses with a minimum thickness of (30 cm) Class
157 or Provide bed mattresses with a minimum thickness of (20 cm) Class
158 License or Provide suitable bed mattresses

159 Provide complete high quality sets of bed sheets including: mattress cover, fitted and flat sheets, and one bed comforter of white or of light color Class Class

160 License or Provide good quality sets of bed sheets including: one mattress cover, on fitted sheet, one pillow case and one blanket of white or light color
161 Provide (2) hiqh quality pillows Class Class
162 License or Provide suitable pilow per guest
163 Provide additional (pillow and blanket) in the closet Class
164 Provide a list of pillows (minimum 3 types) to be provided upon request Class
165 Provide (2) night stands for each double bed Class Class Class
166 Provide one night stand for each single bed (in the twin beds room) or one night table between the two beds. Class Class Class
167 Provide (2) high tech telephones indicating hotel services (on the device) in Arabic and English Class
168 or Provide a telephone device in each room Class Class Class
169 Provide (2) armchairs/coaches & a table Class
170 or Provide (1) armchair/coache & a table Class Class Class
171 Provide high quality closet with internal lighting, shelves and (5) matching hangers per guest (3) of which are fitted with clamps Class
172 or Provide high quality closet with (5) matching hangers per guest (3) of which are fitted with clamps Class
173 License or Provide a closet with shelves and hangers
174 Provide safety boxes in all rooms of a space that accommodates a cell phone size 15 inches Class
175 or Provide safety boxes in all rooms Class Class
176 Provide an electrical socket inside the safety box

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 General Hotel Licensing Classification List
Items with several requirements (or) with only one reqirement to be assessed for score while leaving the remaining requirements without assessment

Item Number
Main Elements
No.
(service - facility) Four Three Two
Regulatory Five Stars
Requirements Description of Requirements *****
Stars Stars Stars One Star
**** *** **

177 Provide (2) drinking glasses and (2) juice glasses of high quality Class
178 License or Provide (2) drinking glasses
179 Provide 24 hours laundry services (regular / express)
180 or Provide 12 hours laundry services (regular / express) Class Class
181 or Provide laundry service Class
182 Provide a laundry price list (regular - express) Class Class Class
183 Provide a lockable fabric laundry sack per guest Class
184 or Provide a suitable laundry sack per guest Class Class
185 Provide flawless Iron and ironing board Class
186 or Provide flawless Iron and ironing board upon request Class Class
187 Provide fabric slippers per guest Class Class
188 Provide shoes basket for requesting polish
189 Provide shoe polisher per guest Class
190 Provide a shoe horn
191 Provide a high quality full body length mirror Class Class
192 Provide a high quality shelve for luggage (fixed / mobile) separate from closet Class Class Class
193 Provide a dresser of unique design and high quality fitted with drawers, a mirror and a chair Class Class Class
194 Provide a sewing ket (needles, threads, buttons etc)
195 Provide an excellent stationary (mail envelopes, paper, pens etc) Class Class
196 Provide a questionnaire for the level of satisfaction of hotel services
197 Provide a complete guide of services of the hotel including prices in Arabic and English high quality printed and free from defects Class Class Class
Provide room service menu of food and beverages in room including prices in Arabic and English separate from room guide, high quality printed
198 Class Class Class
and free from defects
199 Provide a flat TV screen with a minimum size of 40" including a remote control and a channel displaying the hotel services
200 or Provide a flat TV screen with a minimum size of 32" including a remote control and a channel displaying the hotel services Class Class Class
201 License or Provide a new flat TV screen
202 Provide a minimum of 30 TV channels, 5 of which at least are Saudi channels (followingthe rules and regulation notified by relative authorities) Class Class

203 or Provide the Saudi channels pack plus four other channels (following the rules and regulation notified by relative authorities) Class Class
204 Provide two unused electrical sockets beside the bed and desk Class
205 Provide high quality wireless internet (WiFi) and connection cables Class
206 or Provide high quality wireless internet (WiFi) Class
207 License Provide a high quality prayer mat
208 Provide King Fahad Print Press Holy Quran (upon request)
209 Provide a small refrigerator Class Class Class Class
210 Provide juice and drinks Class
211 Provide a collection of candy, nuts and biscuits Class
212 Provide a hot drink machine Class Class
213 or Provide a kittle Class
214 Provide sugar and a collection of tea and coffee (supplied daily and free of charge) Class Class
215 Provide bottled drinking water (free of charge - daily - one bottle per guest) Class Class
216 Provide soft tissue for hands and face (2 units) Class Class
217 License or Provide tissue for hands and face (1 unit)
218 License Provide Qibla direction poster in clear place
219 Provide free local newspapers for each room every morning Class
220 Provide lighting control switches for lights in the room and toilet beside bed
221 Provide an ash tray (if smoking is permitted)
222 Provide luxurious bedsideg lighting Class
223 or Provide suitable bedside lighting Class Class
224 Provide high quality movable lamps beside the bed for reading
225 Provide a high quality ground lamp Class
226 or Provide a suitable ground lamp
227 Provide special lighting for the entrance Class Class Class
228 Provide lighting on the dresser Class Class
229 Cooling / heating AC system (central) Class Class
230 or Cooling / heating AC system (split) Class Class
231 License or Cooling / heating AC system
232 Provide door closers on room doors Class Class Class
233 Use power saving lamps (LED, Fluorescent or compact lamps)
234 Provide energy efficiency labels on electrical devises (fridge & air-condition)
235 License Provide an exit plan on the room door, internally, in case of emergency
236 Provide smoke detectors in each room
237 License Provide defect free and unique waste basket
238 License Ceilings, floors, walls furniture and equipment including its related components of room are in good condition and free from defects
239 License General cleanliness of the room (ceiling, floors, walls, furniture and equipment) and all its related cpmonents

9 Room Toilets 240 Toilet space more ≥ (5m²)

241 or Toilet space ≥ (4m²) Class Class
242 License or Toilet space at least (3m²)
243 License High quality doors ensuring complete privacy
244 Covering toilet walls and floors with high quality marble
245 License or Covering toilet walls and floors with ceramic
246 License Continuous supply of hot and cold water
247 Telephone in toilets Class Class
248 License A shower with a minimum space of 90x90 cm with a partition or suitable curtain
249 Suitable handles in the shower area Class Class Class
250 License A non-slip floor in the shower
251 Stainless steel shelve for towels Class Class Class
252 Two (2) clothe hocks Class Class Class
253 License High quality toilet seat with lid
254 License Hand hose (shattaf) beside the toilet or bidet
255 License Two (2) high quality tiolet paper rolls are available
256 License Hand wash basin
257 Mirror with light
258 License or Provide a mirror
259 Provide a high quality rack for toiletries Class Class
260 Shaver socket beside the mirror Class Class Class
261 High quality digital scale Class
262 Magnifying mirror with lights Class
263 Hair dryer Class Class
264 Thick and fine cotton towel (shower) per guest minimum size (140x70) Class Class
265 License or Thick and fine cotton towel (shower) per guest
266 Thick and fine cotton towel (hand) per guest minimum size (40x70) Class Class Class
267 Thick and fine cotton towel (face) per guest minimum size (30x30) Class Class
268 Thick towel for toilet floor minimum size (50x70) Class Class Class
269 Fine cotton robe per guest Class Class
270 License Fine hand and face tissues
271 High quality ttoiletries and personal care products Class Class
272 High quality packed soap per guest Class Class Class
273 License or Packed soap per guest
274 High quality shower jel per guest Class Class Class

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 General Hotel Licensing Classification List
Items with several requirements (or) with only one reqirement to be assessed for score while leaving the remaining requirements without assessment

Item Number
Main Elements
No.
(service - facility) Four Three Two
Regulatory Five Stars
Requirements Description of Requirements *****
Stars Stars Stars One Star
**** *** **

275 License or Shower jel per guest

276 High quality hair shampoo per guest Class Class Class
277 License or Hair shampoo per guest
278 High quality hair conditioner per guest Class Class
279 High quality body lotion per guest Class Class
280 Shower cap Class Class
281 Dental kit per guest upon request Class Class
282 Sahving kit per guest upon request Class Class
283 Cotton buds Class Class
284 Comb per guest Class Class
285 Two (2) water glasses Class Class
286 A fixed Retractable laundry clothes line
287 License Absence of undesirable odors
288 License General lighting for the toilet
289 Use power saving lamps (LED, Fluorescent or compact lamps)
290 Install water saving tools in flush box, toilet hand hode, hand wash basin and shower
291 License Flap cover waste basket
292 License Toilet ceilings, floors, walls, toilets and fittings are free from defects
293 License No water leakage and rust in toilet water fixtures or connections
294 License General cleanliness (ceilings, floors, walls, lavatory, toilet and fixture) including all related items

Rooms for People

10 295 License Designate 1% of rooms for people with special needs (minimum one room of total rooms) based on the comprehensive access guide
with Special Needs
296 License This room should be in the ground floor or nearby ground floor (grade based on proximity to/from ground floor)
297 License Minimum room space (standard room) is 18m² including toilet and corridor
298 License Minimum toilet space is 5m ²
299 License Room door handles at a hight of 90-120 cm
300 License Minimum width of the room's door is 1 m
301 License Additional lock and peepholes at a hight of (90-120cm)
302 License All floors are fitted with ceramic or marble and with no use of carpet
303 License Lighting switches and sockets at a height of (90-120cm)
304 License Bed height is 45-55 cm
305 License Dresser mirror at a maximum height of (90cm) from ground
306 License Emergency button in telephone set
307 License Cloth hocks at a maximum height of (140cm)
308 License
Sliding (or outward opening) toilet door with minimum width of (1m), a handle at a height of (90-120cm) and no ground sills between the toilet
and the room
309 License
Designate (120x150cm) of the bathroom for the toilet seat at a hight of (43-49cm) fitted with a hand hose and minimum space of (1m) in front of
the chair
310 License All toilet handles, accessories and sockets at a height of (90-120cm)
311 License Hand wash basin width of (50cm) and at a height of (72-74cm) including (50cm) long tab
312 License Handles for assisting toilet user (vertical and horizontal) beside each (toilet seat, hand wash basin and shower area)
313 License Non-slip Floors
314 License Shower area at the toilet ground level and shower head at a height of (120-150cm)
315 License All personal accessories and toiletries are available in toilets
316 License Suitable ventilation and lighting are available in room and toilets

Rooms for People

11 with Hearing & 317 License Designate 1% of rooms for hearing and vision disabled (minimum 1 room of total rooms)
Vision Disabilities
318 License Room bell, alarm sounder and telephone tone alerts persons in room and toilet (audiolly and visually)
319 License Vibrating alaram connected to the romm's bell and emergency alarm, it shall be placed under the pillow ifor guests with hearing disabilities
License
Provide a device with display screen indicating hotel guide and its services using audio and Sign language, such device switches shall be
320
marked in Arabic, English, Pictorial and Braille
321 License Hotel guide and related services is available in Arabic, English and Braille
322 License Braille Language added to all guidance sentences in the room
323 License Braille Language added to all toilet fixtures, tioletries and accessories
324 License Provide all personal accessories, toiletries and tools in toilets
325 License Suitable ventilation and lighting are available in room and toilets

12 Coffee Shop 326 Provide a coffee shop operating 24/7

327 or Provide a coffee shop operating a minimum of 18 hours a day Class
328 or Provide a coffee shop operating a minimum of 12 hours a day Class Class
329 Provide a menu for the coffee shop written in Arabic and English indicating prices (higher score if it is written in Braille Language) Class Class Class
330 Provide (4) types of pastries Class Class
331 Provide (4) types of desserts Class Class
332 Provide (4) types of coffee Class Class
333 Provide (4) types of tea Class Class Class
334 Provide (4) types of fresh juice Class Class
335 Provide (4) flavours of icecream
336 Food heating device Class Class
337 A refrigerator for foods and drinks Class Class Class
338 Coffee maker Class Class Class
339 Utensils and cups are in good condition and free from defects, matching, luxurious and fancy Class Class Class
340 All employees in uniform Class Class Class
341 All employees shall be wearing ID badges in Arabic/English Class Class Class
342 Provide a special hand wash basin designated separately from sinks. It shall be operated automatically without using hands
343 or Hand wash basin Class Class Class
344 Water saving tools are installed on the taps of the hand wash basin
345 Fabric towels shall not used for cleaning, paper towels shall be used istead Class Class Class
346 Hand sanitizer Class Class Class
347 Disposable gloves Class Class Class
348 Foot operated waste basket in preparation area Class Class Class
349 Use power saving lamps (LED, Fluorescent or compact lamps)
350 Ceiling, floors, walls, furniture and equipment in the coffee shop and its related components are in good condition and free from defects Class Class Class
351 General cleanliness (ceiling, floors, walls, furniture, equipment) in the coffee shop and related areas Class Class Class

13 Resturants 352 Provide (3) or more resturants

353 or Provide (2) resturants Class
354 or Provide a minimum of (1) resturant Class Class
355 Main restaurant space is more than (150m²) for each (100) rooms Class
356 or Main restaurant space is between (100-150m²) for each (100) rooms Class
357 or Main restaurant space is not less than (50m²) for each (100) rooms Class
358 Restaurant entrance is clear and restaurant name board is present Class Class Class
359 Provide a sign indicating operating hours outside the restaurant entrance in Arabic and English Class Class
360 Provide a counter and an employee to welcome guests at restaurant's entrance Class
361 Floors shall be covered with good and cleanable material
362 Breakfast buffet shall last at least for (4) hours daily Class Class
363 or Breakfast service Class
364 Dinner & lunch service Class Class
365 The restaurant shall be fitted with high quality luxurious chairs and tables to serve main meals (breakfast, launch and dinner) Class Class

5/4
 General Hotel Licensing Classification List
Items with several requirements (or) with only one reqirement to be assessed for score while leaving the remaining requirements without assessment

Item Number
Main Elements
No.
(service - facility) Four Three Two
Regulatory Five Stars
Requirements Description of Requirements *****
Stars Stars Stars One Star
**** *** **

366 Using cohesive high quality serving utensils each signed by manufacturer stamp Class Class
367 or Using apropriate cohesive serving utensils Class
368 Unique and creative decorations Class
369 or Suitable decorations Class Class
370 Portable and defect free partitions for families upon request
371 The food display area (Buffet) shall include hot and cold food sections, food warming equipments shall be used with attached lids Class Class Class
372 Provide suitable protection covers for cold food (food protection from spill and sneeze) Class Class Class
373 Toilets nearby restaurant Class Class
374 Cooling / heating AC system (central) Class
375 or Cooling / heating AC system Class Class
376 Use power saving lamps (LED, Fluorescent or compact lamps)
377 All employees in uniform Class Class Class
378 All employees shall be wearing ID badges in Arabic/English Class Class Class
379 Ceiling, floors, walls, furniture and equipment in restaurants and its related areas is free from defects Class Class Class
380 General cleanliness (ceiling, floors, walls, furniture, equipment) in restaurants and related areas Class Class Class

14 Public Facilities 381 Provide a prayer area at suitable location Class Class
382 License or In case there are no mosques nearby (a minimum distance of 5 minutes on feet), a prayer room shall be provided
383 An ablution facility beside the prayer area Class Class
384 Provide a business center at a suitable location Class
385 Designate an employee for helping users of the business center while placing a board at the entrance indicating operating hours Class
386 The business center includes (2 or more desks) fitted with (computer, printer, fax, photocopy, scanner and internet connection) Class
387 Main multi-purpose hall is available of total minimum space of (130m²) for each (100) rooms Class
388 Additional multipurpose hall is available of total space (70m²) for each (100) room
389 Provide open areas of space of (50m²) fitted with natural trees, plants and flowers and suitable tables and chairs
315 Traditional Saudi handcrafted products are the hotel's offecial souveneers
316 If the hotel is not directly connected to a mall, provide a gift shop
392 Barber shop
316 Cooling / heating AC system (central) Class
or Cooling / heating AC system Class
317 Absence of undesirable odors Class Class
395 Provie adequate lighting at all public facilities Class Class
396 Use power saving lamps (LED, Fluorescent or compact lamps)
397 Use motion sensor lighting for partial lighting control in public facilities (prayer area, halls, business center)
398 License Ceiling, floors, walls, furniture and equipment in public facilities and its related areas is free from defects
399 License General cleanliness (ceiling, floors, walls, furniture, equipment) in public facilities and related areas
400 License Provide sufficient number of waste containers

15 Recreational Facilities 401 A GYM covering an area of about (100m² or more) fitted with minimum (10) sport equipment
402 or A GYM covering an area of about (70-100m²) fitted with minimum (6) sport equipment Class Class
403 Non-slip flooring Class Class Class
404 A steam room with a capacity of (6) or a Sauna with a capacity of (6) Class
405 A set of weights for free exercises Class Class
406 A hot / cold Jacuzzi with a capacity of (4). Class
407 Designated area (20m²) minimum for fitness separate from equipment hall Class Class
Provide indoor or outdoor swimming pool(s) of total minimum space of (50m²) for each (100 room or less), including:
- Swimming pool chairs
- Qualified life guard holding certificate in first aid
408 - Identify the swimming pool depth and provide lifebuoys Class Class
- Safety instructions for swimming pool users
- products nneded for testing the swimming pool water
- water test record
409 Designate a swimming pool for children Class
410 Provide changing rooms with clothes hock, long mirror and internally lockable door Class Class Class

411 Provide lockers for club users to keep their belongings representing (20%) of rooms number, including (3) cloth hocks, a shelf and electronic lock Class Class Class

412 Two toilets for each (100) room or less Class Class Class
Provide (4) shower units for each (100) room or less separate from toilets with a private door and fitted with all tioletries, body care supplies and
413 Class Class Class
towels
Provide an entertainment games hall (e.g. tennis tables, billiards, video games etc) of a minimum space of (150 m²) with comfortable chairs,
414
tables and TV screens
415 Provide a children playground or playroom fitted with toys and TV screen on a minimum space of (50m²) opens for at least (12) hours
416 Provide a multi-purpose playground on a minimum space of (364m²) for entertainment and sports (football, tennis, basketball and volleyball)
417 Cooling / heating AC system (central) Class
418 or Cooling / heating AC system (spelet) Class Class
419 Absence of undesirable odors Class Class Class
420 Provie adequate lighting at all recreational facilities Class Class Class
421 Use power saving lamps (LED, Fluorescent or compact lamps)
422 Use motion sensor lighting for partial lighting control in recreational facilities
423 Provide energy efficiency labels on Acs
424 All employees shall be wearing uniforms and ID badges in Arabic/English Class Class Class
425 Provide first aid kit at the GYM
426 Ceiling, floors, walls, furniture and equipment in recreational facilities and its related areas is free from defects Class Class Class
427 General cleanliness (ceiling, floors, walls, furniture, equipment) in recreational facilities and related areas Class Class Class
428 Provide sufficient number of waste containers Class Class Class
Total Class
16 Central Kitchen 429 Central Kitchen Class Class Class
353 A Saudi chef preparing Saudi cuisine
354 The kitchen shall be licensed by the Ministry of Municipalities and Rural Affairs
432 The kitchen shall carry a valid HACCAP certificate from an accredited entity Class Class Class

Management &
17 433 An annual training plan Class Class
Employees
434 Provide changing rooms Class Class
435 Provide a break lounge for employees Class Class
436 Provide a break lounge for female employees with an adjacent toilet as per the requirements of the Ministry of Labor
437 License Provide toilets for employees only
438 License Smoking is prohibited for employees during work hours
439 Qualify employees before starting work through qualification training sessions or courses Class Class
440 Provide at least one employee around the clock, holding a Saudi Red Crescent first aid certificate
441 Implement quality management and client satisfaction program in accordance with specific objective to cure any defects Class Class
442 Provide hotel participation log in social responsibility program Class Class

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