DIALOGUE

Offering service and offering help

Expression of offering help atau ungkapan menawarkan bantuan untuk membawakan

sesuatu dibawah ini adalah contoh ungkapan penawaran bantuan kepada seseorang yang
umumnya akan ada jawaban juga dari penerima penawaran apakah akan menerima atau
menolak tawaran.

Offering help :
Formal
May I help you?
Would you like any help?
Can I help you?
What can I do for you?
Do you like/need any help?
Is there anything I can do for you?
Informal
 What can I get for you?
 Won't you have a pancake?
 Do you want something to eat?
 Cheese sandwich?
 Chocolate?
 Have some
 Like one?
Accepting help :
Yes, please
That’s lovely
That would be lovely
Refusing help :
No, Thank you
I’m afraid you can’t
Sorry, but I can do it myself
Perhaps later

Example of expression of offering help

A: Could I help you on your new project?
B: I have a need for help with writing and with the computer work. Which would you prefer?
A: I want to help with both.
B: That would be wonderful. Sometimes we will be working together and sometimes
independently. Would that be OK?
A: Most of the time that is what I prefer.
B: We start on Monday. Can you be there?
A: I am not sure yet.
B: I need your background information before the meeting.
A: I will do that.
B: I’ll enjoy working with you. Have a great day!
Exercises of expression offering help

1. Muhammad Danial: Can I help you carry the bag to your room?
Hasnawati : No, thank you. I can do it myself.
The underlined words show ...
a. asking to do something.
b. apologizing for a mistake.
c. agreeing with someone's opinion.
d. offering to do something.
e. disagreeing with someone's opinion.

2. Mr Bean : Hello, Miss Smith. Would you like a cup of coffee? I'm just making some.
Miss Smith : Oh, yes please, that would be lovely.
Mr Bean : How do you take it?
Miss Smith : With milk and sugar please.
Mr Bean: Here you are.
Miss Smith: Thank you.
The underlined expression expresses ...
A. Offering something
B. Offering help
C. Accepting an offer
D. Declining an offer
E. Refusing an offer

3. Andy: Shall I carry your luggage to your apartmen?

Boby: Yes, please!
The underlined word has similar meaning with ...
A. Borrow
B. Bring
C. Drop
D. Dodge
E. Leave
4. dry : The box you brought looks very heavy. ________
Putry : Sure. It’s very kind of you. Thanks.
The suitable expression to complete the dialogue is …
A. Would you like me to help you?
B. Would I like to help me?
C. Would you like to help me?
D. Would you like to bring it for me?
E. Could you bring it for me?
5. Dany: Good morning Jane, do you want an ice cream?
Jane: Oh, great! ______, I'd love one.
 Dany: Chocolate or Strawberry?
Jane: Chocolate, please.
The suitable expression to complete the dialogue is …
A. Yes please
B. No Thanks
C. Don't bother
D. Never mind
E. Not for me

Asking and giving information

Asking and Giving Information adalah kegiatan menanyakan atau memberikan informasi
kepada lawan bicara. Asking Information dapat yang sederhana seperti meminta waktu, atau
rumit seperti meminta rincian tentang proses yang rumit.

Asking information Giving information

Excuse me. Who is she? She is my mother

Can you tell me where you live? I live at Saraswati street number 10

Can you help me to find my I saw it in the living room an hour

spectacle? ago

Could anyone tell me what happen There is any car accident

there?
Don’t you remember that you’ve
Sorry to trouble you, but do you left it in my table
know where my bag is?
He goes to the post office
Do you happen to know where Mr.
Kukuh is? Here it is. I have found it in yard

Do you see my new purple diary?

Example of asking and giving information

Sahid: I have a little problem.

Mahendra: What is that?
Sahid: I have to do my Mathematics homework. But, my book left in the school. So, it makes
me cannot see the questions that I have to answer.
Mahendra: Ya. So what I have to do?
Sahid: May I borrow your book?
Mahendra: Sure.
Sahid: I will take the book right now. Can I go to your home now?
Mahendra: Of course you can.
Sahid: Thank you Mahendra.
Mahendra: You’re welcome Sahid
Asking and giving opinion

Asking opinion
Formal
How do you feel about ...?
What's your opinion about ...?
Have you got any comments on …..
Do you have any idea?
Do you have any opinion on ……
Would you give me your opinion on……….?
What is your reaction to ……
What is your opinion about……….?
What are you feeling about………….?
What are your views on……….?
Please give me your frank opinion?

Informal
What's your reaction to that?
What do you think of…….?
What do you think about………?
What is your opinion?
Why do they behave like that?
Do you think it’s going?
How do you like?
How was the trip?
How do you think of Rina’s idea ?
How do you feel about this condition?

Giving opinion
Formal
I personally believe …..
I personally consider ….
I personally think /feel ….
I hold the opinion ….
My own view of the matter is ……
Well, personally …….
If I had my view, I would …..

Informal
My reaction is that we should ...
In my opinion I think ...
Well, I think ...
I think I like it.
I don’t think I care for it.
I think it’s good/nice/terrific……..
I think that awful/not nice/terrible…………
I don’t think much of it.
I think that……..
In my opinion, I would rather……….
In my case …..
What I’m more concerned with ….
What I have in my mind is………
The way I see is that…………
No everyone will agree with me, but ….
To my mind …..
From my point of view ….
If you ask me, I feel ….
Any comments, John?
Absolutely ………

Agreeing
Yes, I agree with John.
Yes, I think that's a good point.
I'll go along with that.
Contoh Percakapan

Disagreeing
I'm sorry, but I can't agree with John.
I think you may have missed the point there ...
Sorry, I can't go along with that.

Example
Erika: “Hi Clara, what are you doing?”
Clara: “Hi Erika, I’m writing a poetry”
Erika: “Poetry? for the special one?”
Clara: “Absolutely, tomorrow is mothers’ day so I would like to give this poetry for my
mommy”
Erika: “Mothers’ day? Oh my god! I forget about it”
Clara: “Calm down Erika, why don’t you write a poetry too?”
Erika: “No, I cant write a poetry “
Clara: “Do you know what is the thing that your mommy likes?”
Erika: “She likes flowers”
Clara: “How about buying a flower vase, I think your mommy likes it.”
Erika: “That sounds good idea, but Clara would you mind to accompany me to find it out
after class end?” Clara: “With my pleasure”
Erika: “Oh thank you so much Clara”
Clara: “Don’t mention it Erika”

Exercise: Answer the following questions!

Kate : We’ll have a long holiday next month. What are you going to do?
Yani : ....
Kate : I hope you have a nice trip
1. Complete the dialogue above ....
A. I am thinking of going to Bali Sorry
B. Sorry, I can’t tell you
C. It’s not your business
D. I have nothing to do
E. I don’t know what to do

Alex : What do you think about the film ?

Bram : I think .......................
2. Complete the dialogue above ....
A. I like it
B. Thank you
C. I can’t hear you
D. You forget it
E. Let’s go

Eric : I think our city is very hot at the moment.

Era : I don’t think so ................ Our city is much cooler than other cities in this country.
3. Complete the dialogue above ....
A. I know it
B. I am thinking of
C. He forget it
D. In my opinion
E. See you

Bowo : I feel tired and I feel dizzy.

Sri : I think …. Don’t leave the bed if it is not necessary.
4. Complete the dialogue above ....
A. You must sing
B. You should lie down and have some rest
C. You can see the doctor tonight
D. I will take you to the hospital
A. I must take some rest, too

Dave: So what do you think of my singing?

John: It's really good, but I suggest to try singing in a high tune.
Dave: Thanks, John.
John: No problem, Dave!
5. From the dialogue above, John is...
A. Asking for help
B. Giving an opinion
C. Asking for an opinion
D. Giving help
E. Giving attention

Jade: What do you think of my drawing?

Rose: It's amazing, but I think you should erase the scribbles over here.
Jade: Thank you so much for you opinon, Rose!
Rose: My pleasure.
6. From the dialogue above, Rose is...
A. Asking for attention
B. Asking a question
C. Giving an opinion
D. Giving help
E. Asking for help

Dirk: Can you give me an opinion about my sculpture?

Jake: Sure thing! I think you should have had fixed the hand.
Dirk: Thanks, Jake.
Jake: No problem!
7. From the dialogue above, Dirk is...
A. Asking for help
B. Giving help
C. Giving opinion
D. Asking for an opinion
E. Asking for help

Jane: Roxy, what do you think of the cake I bake?

Roxy: It' really delicious! I love it!
Jane: yes!
8. From the dialogue above, Jane is...
A. Asking for an opinion
B. Asking for help
C. Requesting for attention
D. Giving an item
E. Giving opinion

9. Eric : I think our city is very hot at the moment.

Eric : I don’t think so ................ Our city is much cooler than other cities in this country.
a. I know it
b. I am thinking of
c. He forget it
d. in my opinion
e. see you

10. Bowo : I feel tired and I feel dizzy.

Sri : I think …. Don’t leave the bed if it is not necessary.
a. you must sing
b.you should lie down and have some rest
c. you can see the doctor tonight
d. I will take you to the hospital
e. I must take some rest, too

Satification and dissatification

Expressing Satisfaction

Expressing Satisfaction Adalah Ungkapan kepuasan berupa perasaan baik, rasa

kenyamanan atau kebahagiaan.

Ketika kita bahagia setelah kita melihat sebuah Pestival musik atau konser dan kita benar-
benar merasa puas dengan Pertunjukkan itu, ketika kita merasa bahagia karena hasil ujian kita
baik dan kita merasa sangat puas. Atau mendapatkan pelayanan yang sangat baik disebuah
pelayanan pubik misal Rumah sakit, Bank, Hotel dll.
Formal Situations:
. …to be+ very pleased with …
… to be + content with …
. …to be + satisfied with …
. … to be+ very delighted …

Informal Situations:
Super!
Great!
Terrific!
Fantastic!
Smashing!
Perfect!
Everything is fine.
Good enough.

Expressing Dissatisfaction

Expressing Dissatisfaction adalah Mengungkapkan kurangnya kepuasan. Expressi ini

digunakan untuk mengungkapkan ketidak puasan yang disebabkan banyak hal. Misalkan
Ketika kita tidak mendapatkan pelayanan atau hasil seperti yang kita harapkan dari sebuah
pelayanan public atau hasil kerja seseorang dan kita merasa kecewa.

Formal Situations:
. … to be+ displeased with …
… to be + discontented with …
… to be + dissatisfied with …
. … to be+ disappointed with …
I’m not satisfied with…

Informal Situations :
Horrible!
Very sad!
Annoying!
Disappointing!
Frustrating!

Asking about satisfaction (Menanyakan Kepuasan)

– How do you like this room?

– is everything O.K?

– is everything satisfactory?

– are you satisfied?

Asking about dissatisfaction (Menanyakan ketidak puasan)

– Do you want to complain about something?

– Was something not to your satisfaction?

– Are you dissatisfied with something?

– Did you find our service satisfactory?

Expressing satisfaction (Ungkapan Kepuasan)

I really like my new hair cut
I’m completely satisfied with everything you’ve done for me.
It was satisfactory.
Well done!
Great! Good work
I am satisfied with your work
You did well
Your job is satisfactory
I am so happy about this
I’m glad to what you’ve done
It’s really satisfying
It was okay. Not too bad.

Expressing dissatisfaction (Ungkapan ketidak puasan)

I’m not satisfied with work
You haven’t done well enough
I am really disappointed
Sorry, but your work is not satisfactory
Oh, no!
It’s not very nice
It’s really not good enough
It is disappointing that.!
It is unacceptable
This is the limit I won’t take any more of…
Well, this is most unsatisfactory.
The concert is so boring.
What an awful meeting
It’s not as good as I thought.

Dialogue ofExpressing Satisfaction :

Yanti : How’s your vacation in Kiluan, mun ?

Mumun : It was terrific! The beaches are beautiful.

Yanti : Really? What else did you do there?

Mumun : Oh, I went parasailing! It was the most breath-taking thing that I’ve ever done.

Dian : Wow, it must be a very fun trip for you.

Yanti : Yes,I’m very satisfied with my vacation there. You must go there.
Mumun : Yes, I think I’ll do that.

Dialogue of Expressing Dissatisfaction :

Sule : Nung, I thought you were on vacation.

Nunung : Well, I got back early.

Sule : Why?

Nunung : Well, I didn’t really enjoy being there.

Sule : What happened?

Nunung : Well, the beach was very dirty, and when I got there it was raining

Heavily. What made it worse was the hotel where I stayed had a bad service.

Sule : You seem to be unhappy with your vacation.

Nunung : Yes, I’m quite displeased about it .

Exercise: Answer the following questions!

Yandy : How’s your vacation in Mentawai island, Nindy?

Nindy : It was terrific! The beaches are beautiful.
Yandy : Really? What else did you do there?
Nindy : Oh, I went parasailing! It was the most breath-taking thing that I’ve ever done.
Roby : Thanks.
1. The underlined expression expresses ....
A. Satisfaction
B. Dissatisfaction
C. Agreement
D. Opinion
E. Advice

Complete the dialogue below (for questions number 2 and 3)

Yozy : I heard you have bought a new computer.
Dany : Yes, I bought Asus PC CP3130-ID001D.
Yozy : Wow, it must be very sophisticated.
Dany : Yes, _______________ with the specification. You should buy one.
Yozy : Yes, I think I’ll do that.
2. The suitable expression to complete the dialogue is …
A. It is disappointing that!
B. It is unacceptable
C. I’m very satisfied
D. The computer is so cheesy.
E. I don't think so
3. The underlined word has similar meaning with ...
A. Cool
B. Awful
C. Poor
D. Atrocious
E. Cheap

Bryan : Sam, I thought you were on a big company.

Sam : Well, I've Just come out of it.
Bryan : Why?
Sam : Well, I didn’t really enjoy working there.
4. The underlined expression expresses ....
A. Satisfaction
B. Dissatisfaction
C. Agreement
D. Opinion
E. Asking satisfaction

Alex : How do you feel about this food?

Bram : It is very tasty. I’m completely satisfied.
Alex : Me too.
5. The underlined expression expresses ....
A. Asking satisfaction
B. Giving dissatisfaction
C. Asking Agreement
D. Giving Opinion
E. Showing sympathy

Hope and wish

Hope
Berbeda dengan wish, hope merupakan harapan yang bisa diwujudkan dan sangat mungkin
terjadi.
Contohnya:
I hope we can still be friends.
Padanan kata I hope adalah I can menjadi I hope … I can …

Wish
Adalah harapan yang sulit diwujudkan bahkan bisa dibilang mustahil.
Contohnya:
I wish I can fly.
Padanan kata I wish adalah I could menjadi I wish…I could…
*Could di sini bukan dalam bentuk lampau tetapi lebih menyatakan sesuatu yang tidak nyata
atau tidak serupa.

Kamu juga dapat menggunakan ‘wish’ dengan noun atau kata benda untuk
mengucapkan harapan yang baik or good wishes’.
 We wish you a merry Christmas.
I wish you all the best in your effort.

Perhatikan bahwa ketika Anda ingin mengungkapkan keinginan baik menggunakan

kata kerja, Anda harus menggunakan ‘hope’ dan bukan ‘wish’ .

We wish you the best of lucky.

We hope you have the best of lucky.
I wish you a safe and pleasant trip.
I hope you have a safe and pleasant trip.

Namun, penggunaan utama ‘wish ‘ adalah untuk mengatakan bahwa kita ingin hal
yang berbeda dari apa yang mereka dapatkan sekarang, bahwa kita memiliki
penyesalan tentang situasi sekarang.

I wish I got rich.

She wishes she lived in Tokyo.
We wish we’d chosen a different president.

Perhatikan bahwa kata kerja tegang yang mengikuti ‘I wish’ lebih banyak di masa lalu
‘ daripada di waktu sesuai dengan maknanya.

She is too thin. She wish she was fat.

He never get invited to parties. He wish he got invited to parties.
It is raining. I wish it was sunny.
I went to see the latest Divergent film. I wish I had not gone.
I havee eaten too much. I wish I had noteaten so much.
She is going to visit me later. She wish she is going to visit me later.

Dalam kasus penggunaan “Will” dimana “will” berarti menunjukkan keinginan, kita
gunakan “would”.

She will not help him. She wish she would help him.
They are making too much noise. They wish they would be quiet.
You keep disrupting me. I wish you would notdo that.

Ketika “will” berarti kejadian di masa depan, kita tidak dapat mebggunakan “wish”
dan harus menggunakan “hope”.

There is a examination tomorrow. I hope some buses willstill be runing

I hope everything will be ok in your new job.

Dalam Bahasa inggris yang formal, kita menggunakan bentuk subjunctive “were” dan
bukan “was” setelah “wish”.

I wish I were smarter.

I wish it were sunday today.
I wish the choice were a little easier.