Professional Documents
Culture Documents
DIALOGUE Offering Service and Offering H
DIALOGUE Offering Service and Offering H
Offering help :
Formal
May I help you?
Would you like any help?
Can I help you?
What can I do for you?
Do you like/need any help?
Is there anything I can do for you?
Informal
What can I get for you?
Won't you have a pancake?
Do you want something to eat?
Cheese sandwich?
Chocolate?
Have some
Like one?
Accepting help :
Yes, please
That’s lovely
That would be lovely
Refusing help :
No, Thank you
I’m afraid you can’t
Sorry, but I can do it myself
Perhaps later
1. Muhammad Danial: Can I help you carry the bag to your room?
Hasnawati : No, thank you. I can do it myself.
The underlined words show ...
a. asking to do something.
b. apologizing for a mistake.
c. agreeing with someone's opinion.
d. offering to do something.
e. disagreeing with someone's opinion.
2. Mr Bean : Hello, Miss Smith. Would you like a cup of coffee? I'm just making some.
Miss Smith : Oh, yes please, that would be lovely.
Mr Bean : How do you take it?
Miss Smith : With milk and sugar please.
Mr Bean: Here you are.
Miss Smith: Thank you.
The underlined expression expresses ...
A. Offering something
B. Offering help
C. Accepting an offer
D. Declining an offer
E. Refusing an offer
Asking and Giving Information adalah kegiatan menanyakan atau memberikan informasi
kepada lawan bicara. Asking Information dapat yang sederhana seperti meminta waktu, atau
rumit seperti meminta rincian tentang proses yang rumit.
Can you tell me where you live? I live at Saraswati street number 10
Asking opinion
Formal
How do you feel about ...?
What's your opinion about ...?
Have you got any comments on …..
Do you have any idea?
Do you have any opinion on ……
Would you give me your opinion on……….?
What is your reaction to ……
What is your opinion about……….?
What are you feeling about………….?
What are your views on……….?
Please give me your frank opinion?
Informal
What's your reaction to that?
What do you think of…….?
What do you think about………?
What is your opinion?
Why do they behave like that?
Do you think it’s going?
How do you like?
How was the trip?
How do you think of Rina’s idea ?
How do you feel about this condition?
Giving opinion
Formal
I personally believe …..
I personally consider ….
I personally think /feel ….
I hold the opinion ….
My own view of the matter is ……
Well, personally …….
If I had my view, I would …..
Informal
My reaction is that we should ...
In my opinion I think ...
Well, I think ...
I think I like it.
I don’t think I care for it.
I think it’s good/nice/terrific……..
I think that awful/not nice/terrible…………
I don’t think much of it.
I think that……..
In my opinion, I would rather……….
In my case …..
What I’m more concerned with ….
What I have in my mind is………
The way I see is that…………
No everyone will agree with me, but ….
To my mind …..
From my point of view ….
If you ask me, I feel ….
Any comments, John?
Absolutely ………
Agreeing
Yes, I agree with John.
Yes, I think that's a good point.
I'll go along with that.
Contoh Percakapan
Disagreeing
I'm sorry, but I can't agree with John.
I think you may have missed the point there ...
Sorry, I can't go along with that.
Example
Erika: “Hi Clara, what are you doing?”
Clara: “Hi Erika, I’m writing a poetry”
Erika: “Poetry? for the special one?”
Clara: “Absolutely, tomorrow is mothers’ day so I would like to give this poetry for my
mommy”
Erika: “Mothers’ day? Oh my god! I forget about it”
Clara: “Calm down Erika, why don’t you write a poetry too?”
Erika: “No, I cant write a poetry “
Clara: “Do you know what is the thing that your mommy likes?”
Erika: “She likes flowers”
Clara: “How about buying a flower vase, I think your mommy likes it.”
Erika: “That sounds good idea, but Clara would you mind to accompany me to find it out
after class end?” Clara: “With my pleasure”
Erika: “Oh thank you so much Clara”
Clara: “Don’t mention it Erika”
Expressing Satisfaction
Ketika kita bahagia setelah kita melihat sebuah Pestival musik atau konser dan kita benar-
benar merasa puas dengan Pertunjukkan itu, ketika kita merasa bahagia karena hasil ujian kita
baik dan kita merasa sangat puas. Atau mendapatkan pelayanan yang sangat baik disebuah
pelayanan pubik misal Rumah sakit, Bank, Hotel dll.
Formal Situations:
. …to be+ very pleased with …
… to be + content with …
. …to be + satisfied with …
. … to be+ very delighted …
Informal Situations:
Super!
Great!
Terrific!
Fantastic!
Smashing!
Perfect!
Everything is fine.
Good enough.
Expressing Dissatisfaction
Formal Situations:
. … to be+ displeased with …
… to be + discontented with …
… to be + dissatisfied with …
. … to be+ disappointed with …
I’m not satisfied with…
Informal Situations :
Horrible!
Very sad!
Annoying!
Disappointing!
Frustrating!
– is everything O.K?
– is everything satisfactory?
Mumun : Oh, I went parasailing! It was the most breath-taking thing that I’ve ever done.
Yanti : Yes,I’m very satisfied with my vacation there. You must go there.
Mumun : Yes, I think I’ll do that.
Sule : Why?
Nunung : Well, the beach was very dirty, and when I got there it was raining
Heavily. What made it worse was the hotel where I stayed had a bad service.
Hope
Berbeda dengan wish, hope merupakan harapan yang bisa diwujudkan dan sangat mungkin
terjadi.
Contohnya:
I hope we can still be friends.
Padanan kata I hope adalah I can menjadi I hope … I can …
Wish
Adalah harapan yang sulit diwujudkan bahkan bisa dibilang mustahil.
Contohnya:
I wish I can fly.
Padanan kata I wish adalah I could menjadi I wish…I could…
*Could di sini bukan dalam bentuk lampau tetapi lebih menyatakan sesuatu yang tidak nyata
atau tidak serupa.
Kamu juga dapat menggunakan ‘wish’ dengan noun atau kata benda untuk
mengucapkan harapan yang baik or good wishes’.
We wish you a merry Christmas.
I wish you all the best in your effort.
Namun, penggunaan utama ‘wish ‘ adalah untuk mengatakan bahwa kita ingin hal
yang berbeda dari apa yang mereka dapatkan sekarang, bahwa kita memiliki
penyesalan tentang situasi sekarang.
Perhatikan bahwa kata kerja tegang yang mengikuti ‘I wish’ lebih banyak di masa lalu
‘ daripada di waktu sesuai dengan maknanya.
Dalam kasus penggunaan “Will” dimana “will” berarti menunjukkan keinginan, kita
gunakan “would”.
She will not help him. She wish she would help him.
They are making too much noise. They wish they would be quiet.
You keep disrupting me. I wish you would notdo that.
Ketika “will” berarti kejadian di masa depan, kita tidak dapat mebggunakan “wish”
dan harus menggunakan “hope”.
Dalam Bahasa inggris yang formal, kita menggunakan bentuk subjunctive “were” dan
bukan “was” setelah “wish”.