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    Ahmed Yacoubi is an experienced IT professional with over 16 years of experience working in Tunisia's official news agency. He has held roles such as Technician, Computer Programmer, and IT Analyst. Yacoubi has strong skills in software programming, website administration, network configuration, and providing IT support. He holds certifications in IT Analysis and Programming.

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    Ahmed Yacoubi is an experienced IT professional with over 16 years of experience working in Tunisia's official news agency. He has held roles such as Technician, Computer Programmer, and IT Analyst. Yacoubi has strong skills in software programming, website administration, network configuration, and providing IT support. He holds certifications in IT Analysis and Programming.

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    42 views2 pages

    IT Support Technician PDF

    Uploaded by

    Andres Mauricio
    Ahmed Yacoubi is an experienced IT professional with over 16 years of experience working in Tunisia's official news agency. He has held roles such as Technician, Computer Programmer, and IT Analyst. Yacoubi has strong skills in software programming, website administration, network configuration, and providing IT support. He holds certifications in IT Analysis and Programming.

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    of 2

    Ahmed YACOUBI

    Date of birth: June 25, 1981


    Driving license: A, B, H
    Mobile number: 21695187309 / 21627206989
    Email address: [email protected]

    SUMMARY

    Successful professional IT Technician with 16 years of experience in Tunisia’s official news


    agency. I worked as a Technician , Computer Programmer and IT Analyst. I also took several
    training courses. Through my experience, I have developed my skills to solve IT problems.

    CORE COMPETENCIES

     Software programming  Website administration / content update


     IT hardware & software installation/maintenance  IT network configuration and maintenance
     Training users on new softwares  IT Helpdesk / IT Support

    PROFESSIONAL EXPERIENCE

    Since Sept.2018 IT Analyst / Tunisia official news agency


    Missions within the IT Department:

     Administration and maintenance of virtual servers.


     Preparations of specifications and follow-up requests for the purchase of IT equipment
     Write software installation procedures.
     Administration and management of the agency official website.
     Diagnosis and decision about IT problems

    May.2008-Sept.2018 Assistant System Engineer – Programmer / Tunisia official news agency


    Missions within the IT Department:

     Creation of useful and profitable applications related to the nature of the agency and its
    activities.
     Installing, configuring and troubleshooting the ERP software.
     Training journalists in the use of various editorial applications and tools.
     Hardware / software installations and maintenance.
     Install, configure and troubleshoot the agency news reception applications at subscribers.
     Assist journalists in or outside the agency in case of technical problems.
     Configuration, cabling, maintenance and troubleshooting of the IT network infrastructure.
     Management of IT issues, inventory and user support with the GLPI / OCS Inventory
    Ticketing system.
     Administration and management of the agency official website.
     Installation, configuration and configuration of DVRs, NVRs and CCTV stations
     Windows servers administration (AD, IIS)
    Feb.2003-May.2008 IT Support Technician – Helpdesk / Tunisia official news agency
    Missions within the IT Department:

     Installation, configuration and maintenance of workstations, printers, scanners..


     Install, configure and troubleshoot agency news reception applications at subscribers.
     Assist journalists in or outside the agency in case of technical problems.
     Troubleshooting and cabling the computer network.
     Repair and maintenance of electronic devices
    Jul.2001-Sept.2001 IT Support Technician / E.G.E.M Informatique (IBM Certified)
    Missions within the IT Department:

     Installation, configuration and maintenance of IT hardware / software.


     Repair and maintenance of electronic devices.
     Configuration, cabling, maintenance and troubleshooting of IT network infrastructures.

    ACHIEVEMENTS

     Installation / configuration / integration of two News Editorial Systems (TRANSTEL NEWS


    MANAGER in 2003, ATC NEWS ASSET in 2016)
     Developing and deploying TAPNEWS Server Client software which is used by the agency
    subscribers to receive and exploit news in text and image formats, via FTP Server (2011).
     Configuration / cabling the new IT Network infrastructure (2014)
     Developing LIBRARY MANAGEMENT : Management software for the library of the IT
    National Center (2017)

    SKILLS

     Operating systems : Microsoft Windows, Android, Linux, Mac.


     Programming : Visual Basic 6 , Oracle Form builder .
     Data modeling : Merise / UML.
     Content management system CMS : Joomla .
     Antivirus: Symantec Endpoint Protection (Server / Client).
     Image processing : Photoshop, Flash Macromedia.
     Reports creation : Crystal Reports.
     Virtualization software : Vmware, Vsphere client.
     IT Inventory / Ticketing system: GLPI, OCS Inventory.
     Repair and maintenance of electronic devices.
     Administration and management of websites.
     Distant access : Teamviewer
     Database Management Systems: ORACLE 10g, MySQL, Access, Easyphp, WampServer.

    DIPLOMAS

    Jan.2000 – Jan.2002 IT Support Technician


    Ministry of Training and Employment

    CERTIFICATIONS
    May.2016 – Jul.2017 IT Analyst

    Ministry of Communication Technologies / National Center for IT, Tunis.

    Jan.2007 – May.2008 IT Programmer

    Ministry of Communication Technologies / National Center for IT, Tunis.

    LANGUAGES

     Arabic (Native)  English (Intermediate)


     French (Good)  German(Beginner)

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