IT Support Technician PDF
IT Support Technician PDF
SUMMARY
CORE COMPETENCIES
PROFESSIONAL EXPERIENCE
Creation of useful and profitable applications related to the nature of the agency and its
activities.
Installing, configuring and troubleshooting the ERP software.
Training journalists in the use of various editorial applications and tools.
Hardware / software installations and maintenance.
Install, configure and troubleshoot the agency news reception applications at subscribers.
Assist journalists in or outside the agency in case of technical problems.
Configuration, cabling, maintenance and troubleshooting of the IT network infrastructure.
Management of IT issues, inventory and user support with the GLPI / OCS Inventory
Ticketing system.
Administration and management of the agency official website.
Installation, configuration and configuration of DVRs, NVRs and CCTV stations
Windows servers administration (AD, IIS)
Feb.2003-May.2008 IT Support Technician – Helpdesk / Tunisia official news agency
Missions within the IT Department:
ACHIEVEMENTS
SKILLS
DIPLOMAS
CERTIFICATIONS
May.2016 – Jul.2017 IT Analyst
LANGUAGES