This document contains 20 multiple choice questions about business communication and report writing. The questions cover topics like formal vs informal communication, downward vs upward communication flows, examples of oral vs written communication, different types of communication networks like grapevines and how information should be accurate, complete and recent for effective communication. The key aspects highlighted are different directions of communication flow within an organization's communication network and importance of understanding the audience for achieving effective communication.
This document contains 20 multiple choice questions about business communication and report writing. The questions cover topics like formal vs informal communication, downward vs upward communication flows, examples of oral vs written communication, different types of communication networks like grapevines and how information should be accurate, complete and recent for effective communication. The key aspects highlighted are different directions of communication flow within an organization's communication network and importance of understanding the audience for achieving effective communication.
This document contains 20 multiple choice questions about business communication and report writing. The questions cover topics like formal vs informal communication, downward vs upward communication flows, examples of oral vs written communication, different types of communication networks like grapevines and how information should be accurate, complete and recent for effective communication. The key aspects highlighted are different directions of communication flow within an organization's communication network and importance of understanding the audience for achieving effective communication.
(Autonomous) Vijayawada -52008 BUSINESS CORRESPONDENCE AND REPORT WRITING
1. ----------------channel of communication called the grapevine
a)Formal b) Informal c)Horizontal d) Vertical Answer: B 2. The downward communication flow from _______ a)a subordinate to a superior b) a subordinate to a sub ordinate c)a superior to a superior d) a superior to a sub ordinate Answer: D 3. Examples of oral communication _________ a)Letter b) E-mail c)Telephone d) Fax Answer: C 4. Written communication includes ________ a)Reports & forms. b) Interviews c)Film d) Speaking Answer: A 5. Reports from the subordinates to the superiors take the form of ________ a)upward communication b)downward communication c)Face-to-face communication. d)Person to person communication Answer: A 6. Grapevine communication is associated with _________ communication a)Formal b) Informal c)Horizontal d) Vertical Answer: a 7. Informal communication is otherwise known as __________ communication a)Grape vine b) Lateral c)Visual d) Horizontal Answer: a 8. Horizontal communication flows through __________ a)Face to face discussion b) Telephonic talk c)Periodical meeting d) All the above Answer: D 9. Communication network in any organization is ____ a) internal & external b) verbal & written c) oral & non-verbal d) feedback Answer: a 10. Informal communication is otherwise known as ___________ a) person to person communication b) internal communication c) external communication d) Authoritative communication Answer: B 11. Communication in an organization should ideally flow __________ a) From top to bottom b) From bottom to top c) Both ways d) Horizontally Answer: A 12. Informal communication network within the organization is known as_________ a) interpersonal communication b) intrapersonal communication c) mass communication d) Grapevines. Answer: D 13. Communication network in any organization is a) Internal and external b) Verbal and Non verbal c) Oral and non verbal d) Verbal and written Answer: A 14. Information must be _______ a)Accurate, complete, recent. b) Inaccurate, incomplete b)Irregular d)Clear 15. The information the receiver gets is called ________ a) Message b) Output c) Input d) source. Answer: a 16. Information about its products is _______ information. a) External b) Internal c) Planning d) Deciding Answer: b 17. A business letter serves as a record for ________ reference a) past b) Present c) Future d) Both (2) & (3). Answer: d 18. _______ is the essential aspect of communication a) Enclosure b) Letter c) Telephone d) Feedback Answer: d
19. ______ is the process of arriving at agreement through
consultation a) Consensus b) horizontal c) Vertical d) upward Answer: A 20. Effective communication can only be achieved when _________ a) the audience is understood b) feedback is encouraged c) thoughts are organized d) systematic delivery of speech Answer: A