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    This document contains 20 multiple choice questions about business communication and report writing. The questions cover topics like formal vs informal communication, downward vs upward communication flows, examples of oral vs written communication, different types of communication networks like grapevines and how information should be accurate, complete and recent for effective communication. The key aspects highlighted are different directions of communication flow within an organization's communication network and importance of understanding the audience for achieving effective communication.

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    mcqs Business communication and Report writing

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    This document contains 20 multiple choice questions about business communication and report writing. The questions cover topics like formal vs informal communication, downward vs upward communication flows, examples of oral vs written communication, different types of communication networks like grapevines and how information should be accurate, complete and recent for effective communication. The key aspects highlighted are different directions of communication flow within an organization's communication network and importance of understanding the audience for achieving effective communication.

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    11K views3 pages

    Mcqs Business Communication and Report Writing

    Uploaded by

    Smitha Kadiyala
    This document contains 20 multiple choice questions about business communication and report writing. The questions cover topics like formal vs informal communication, downward vs upward communication flows, examples of oral vs written communication, different types of communication networks like grapevines and how information should be accurate, complete and recent for effective communication. The key aspects highlighted are different directions of communication flow within an organization's communication network and importance of understanding the audience for achieving effective communication.

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    of 3

    MARIS STELLA COLLEGE

    (Autonomous)
    Vijayawada -52008
    BUSINESS CORRESPONDENCE AND REPORT WRITING

    1. ----------------channel of communication called the grapevine


    a)Formal b) Informal
    c)Horizontal d) Vertical
    Answer: B
    2. The downward communication flow from _______
    a)a subordinate to a superior b) a subordinate to a sub ordinate
    c)a superior to a superior d) a superior to a sub ordinate
    Answer: D
    3. Examples of oral communication _________
    a)Letter b) E-mail
    c)Telephone d) Fax
    Answer: C
    4. Written communication includes ________
    a)Reports & forms. b) Interviews
    c)Film d) Speaking
    Answer: A
    5. Reports from the subordinates to the superiors take the form of
    ________
    a)upward communication b)downward communication
    c)Face-to-face communication. d)Person to person communication
    Answer: A
    6. Grapevine communication is associated with _________
    communication
    a)Formal b) Informal
    c)Horizontal d) Vertical
    Answer: a
    7. Informal communication is otherwise known as __________
    communication
    a)Grape vine b) Lateral
    c)Visual d) Horizontal
    Answer: a
    8. Horizontal communication flows through __________
    a)Face to face discussion b) Telephonic talk
    c)Periodical meeting d) All the above
    Answer: D
    9. Communication network in any organization is ____
    a) internal & external b) verbal & written
    c) oral & non-verbal d) feedback
    Answer: a
    10. Informal communication is otherwise known as ___________
    a) person to person communication b) internal communication
    c) external communication d) Authoritative communication
    Answer: B
    11. Communication in an organization should ideally flow
    __________
    a) From top to bottom b) From bottom to top
    c) Both ways d) Horizontally
    Answer: A
    12. Informal communication network within the organization is
    known as_________
    a) interpersonal communication b) intrapersonal communication
    c) mass communication d) Grapevines.
    Answer: D
    13. Communication network in any organization is
    a) Internal and external b) Verbal and Non verbal
    c) Oral and non verbal d) Verbal and written
    Answer: A
    14. Information must be _______
    a)Accurate, complete, recent. b) Inaccurate, incomplete
    b)Irregular d)Clear
    15. The information the receiver gets is called ________
    a) Message b) Output
    c) Input d) source.
    Answer: a
    16. Information about its products is _______ information.
    a) External b) Internal
    c) Planning d) Deciding
    Answer: b
    17. A business letter serves as a record for ________ reference
    a) past b) Present
    c) Future d) Both (2) & (3).
    Answer: d
    18. _______ is the essential aspect of communication
    a) Enclosure b) Letter
    c) Telephone d) Feedback
    Answer: d

    19. ______ is the process of arriving at agreement through


    consultation
    a) Consensus b) horizontal
    c) Vertical d) upward
    Answer: A
    20. Effective communication can only be achieved when
    _________
    a) the audience is understood b) feedback is encouraged
    c) thoughts are organized d) systematic delivery of
    speech
    Answer: A

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