Teleperformance - Wikipedia
Teleperformance - Wikipedia
Teleperformance - Wikipedia
Teleperformance SE is an omnichannel
company headquartered in France.[1] The
company specializes in outsourced
omnichannel customer experience
management, also known as Business
Process Outsourcing (BPO).[2] The
company provides customer acquisition,
customer care, technical support, debt
collection, social media, and other
services around the world.
Teleperformance has 300,000
employees[3] across 400 contact centers
in 80 countries and serves over 170
markets.[4][5]
Teleperformance SE
Type Public
Traded as Euronext: TEP
CAC Next 20
Component
Founded 1978
Website teleperformance.com
Key figures
Company revenue totaled US$5.258 billion
in 2018.[6] Their services are operated in
over 265 languages and dialects on behalf
of companies in various industries.[7]
Governance
In October 2017, after the resignation of
Paulo César Salles Vasques, Daniel Julien,
who remains executive Chairman of the
Board, was also appointed by the Board of
Directors as Group Chief Executive
Officer.[8]
History
1978–1990
1991–2002
2003-2013
In 2003, Teleperformance became the
world's second largest contact center
outsourcer in terms of revenue.[13] The
company offered offshore centers and
automated services to companies faced
with cost pressures. Teleperformance
launched business transformation
solutions aimed at in-house contact
centers.
2014-2017
2018 - onwards
Certifications
Teleperformance was recognized by the
2015 Aon Hewitt Best Employers Program.
The company achieved certification in ten
countries around the world, including
China, India, Portugal, Albania, Slovakia,
Ukraine, Switzerland, Chile, Egypt and
Lebanon.[48]
2016
2017
2018
Corporate culture
The For Fun Festival is one of several
projects resulting from CEO Vasques’
monthly meetings with a group of 500
employees called “Chat with the
President.” FFF is a type of talent show in
which employees of Teleperformance can
show-off their more artistic abilities. Since
it was first introduced, the FFF turned into
a global festival which met in the
Philippines in 2010 and in Brazil in
2011.[72]
Social responsibility
As of 2018, the Citizen of the World
initiatives of Teleperformance all over the
world led to USD 40,101,087 in total
donations to help underprivileged people
or victims of natural disasters.[73]
Teleperformance Philippines, in
partnership with its CSR arm, the Citizen of
the World Foundation, (COTW), helped to
relocate victims of the 2009 Ondoy
typhoon flood, establishing the
Teleperformance Gawad Kalinga Village in
2010. By August 2013 the new
neighborhood had 50 homes and a SIBOL
Day Care Center, an IT Learning Center,
and more. The 3rd Anniversary of the
relocation took place on August 17, and
was led by Teleperformance Asia Pacific
President David Rizzo, and others.[75] By
December 2014 the company completed
the construction of new homes for 100
displaced families in the village in Tanay,
Rizal.[76]
Technology
In 2016 the company developed the e-
Performance Hub, a technology that
allows the company to better meet the
demands of its omnichannel strategy.[79]
Teleperformance was awarded a US
patent on May 5, 2015, for “securely and
efficiently processing telephone orders”
through a new technology called ESP™.
ESP™ accelerates the entry speed of
confidential consumer data, while
simultaneously securing the information
capture process.[80][81]
References
1. "The end of the line: Call centres have
created millions of good jobs in the
emerging world. Technology threatens
to take those jobs away Shrini works
for TPagain" . The Economist. 6
February 2016. Retrieved 25 August
2016.
2. "16 best technology companies to
work for in India" . The Times of India.
5 July 2016. Retrieved 25 August
2016.
3. "Teleperformance SE Number of
Employees" . Macroaxis. Retrieved
17 August 2016.
4. MJ (29 March 2012). "La France
championne du monde" . l'express
emploi. Retrieved 17 August 2016.
5. "Teleperformance: 2015 Annual
Results" . Businesswire. 24 February
2016. Retrieved 17 August 2016.
6. "Teleperformance: 2018 Annual
Results" .
7. "Who We Are" . Teleperformance.
Archived from the original on 19
November 2016. Retrieved
4 September 2016.
8. "GOVERNANCE STRUCTURE" . 13
October 2017.
9. Cohen, M.L. (1 January 2006). "SR
Teleperformance S.A" .
Encyclopedia.com. Retrieved
25 August 2016.
10. "Company Overview of
Teleperformance Argentina SA" .
Bloomberg. Retrieved 31 August 2016.
11. "Teleperformance é uma das melhores
empresas para trabalhar da América
Latina pelo instituto Great Place to
Work" . Terra:. 27 June 2016.
Retrieved 31 August 2016.
12. Gaona, Norberto (18 June 2014).
"Teleperformance Opens 17th Center
in Mexico, with $6 Million Puebla
Investment" . Nearshores Americas.
Retrieved 31 August 2016.
13. "TELEPERFORMANCE pénalisé par le
départ de son P-DG" . Sicavonline. 2
May 2008. Retrieved 31 August 2016.
14. Fabreguettes-Leib, Jérôme (25
November 2005). "Les fondateurs vont
s'alléger" . Les Échos. Retrieved
4 September 2016.
15. Buffardi, Michelle (23 October 2006).
"Teleperformance USA Buys AOL Call
Center" . EE Times. Retrieved
4 September 2016.
16. "French Call Center Giant Acquires
Debt Collector AllianceOne" . Inside
Arm. 1 August 2007. Retrieved
5 September 2016.
17. Dow Jones Newswire (13 May 2014).
"Teleperformance maintient ses
objectifs après une croissance
organique de 9,1% au 1er trimestre" .
Les Echos. Retrieved 5 September
2016.
18. "TELEPERFORMANCE ACQUIRES THE
ANSWER GROUP" . Chief Marketer. 24
December 2008. Retrieved
5 September 2016.
19. "TELEPERFORMANCE : Jacques
Berrebi organizes his retirement" .
Market Wired. 30 November 2007.
Retrieved 5 September 2016.
20. Barnard, Patrick (1 January 2008).
"Teleperformance Chairman to retire" .
Customer Interaction Solutions.
Archived from the original on 8
October 2016. Retrieved 5 September
2016.
21. "BeCogent call centre firm sold to
Teleperformance" . BBC. 18 August
2010. Retrieved 31 August 2016.
22. "eleperformance : Jacques Berrebi
présente TP" . YouTube.com. 1
February 2012. Retrieved 7 September
2016.
23. "Teleperformance Launches a New Era
for Customer Experience
Management" . BusinessWire. 3
October 2012. Retrieved 7 September
2016.
24. Aizicovici, Francine (4 April 2013).
"Teleperformance et ses pratiques
sociales "à l'épreuve" pour neuf mois" .
Le Monde.fr. Retrieved 7 September
2016.
25. "TELEPERFORMANCE ACQUIERT
100% DE SA FILIALE TLSCONTACT" .
Capital. 29 January 2013. Retrieved
7 September 2016.
26. "Teleperformance nomme Paulo César
Salles Vasques directeur général" .
Les Echos. 31 May 2013. Retrieved
7 September 2016.
27. Robert, Martine (10 July 2014).
"Teleperformance mise 610 millions
sur les Etats-Unis" . Les Echos.
Retrieved 7 September 2016.
28. "Teleperformance vise une nouvelle
année de croissance en 2014" . Les
Echos. 7 September 2016. Retrieved
7 September 2016.
29. Hidalgo, Jason (1 September 2015).
"Teleperformance USA to open Reno
center, hiring more than 500" . Reno
Gazette-Journal. Retrieved
13 September 2016.
30. "Vauxhall Pan-European Contact
Centre Goes Live" . Contact Centers.
11 March 2016. Retrieved
13 September 2016.
31. Gamboa, Carla (2 July 2015).
"Teleperformance Opens 16th Contact
Center with at Least 1,500 BPO Job
Openings" . The Philippine Pride.
Retrieved 13 September 2016.
32. "Workers needed for new Camp Street
call centre" . Stabroek News. 23
February 2015. Retrieved
13 September 2016.
33. Frayer, Lauren (8 July 2013). "Call
Centers Call On Multilingual
Portuguese" . NPR. Retrieved
13 September 2016.
34. "Publirreportaje: Teleperformance, la
alternativa para mejorar su nivel de
inglés mientras trabaja" . El Heraldo.
15 May 2016. Retrieved 13 September
2016.
35. Ammachchi, Narayan (26 May 2015).
"Teleperformance to Offer Dutch-
Language Customer Care from
Suriname" . Nearshore Americas.
Retrieved 13 September 2016.
36. "Hire staff, lease Dubai call centre, but
pay Cairo salaries, rent" . Emirates
24/7 News. 7 February 2015. Retrieved
13 September 2016.
37. Vasili, Eni (14 May 2013). "I call center
italiani? Ormai sono in Albania" .
Panorama. Retrieved 13 September
2016.
38. "Huawei Consumer Group selects
Egypt as Middle East hub" . Gulf News
Journal. 6 May 2016. Retrieved
13 September 2016.
39. "Teleperformance opens 300
workstation contact center in
Australia" . Reuters. 26 May 2016.
Retrieved 13 September 2016.
40. Martin, Rachel (15 October 2015). "Call
Centre firm Teleperformance creating
800 jobs in Co Fermanangh: Biggest
jobs announcement outside Belfast in
12 years" . Belfasttelegraph.co.uk.
Belfast Telegraph. Retrieved
13 September 2016. "This week,
France's Teleperformance also
announced it will open a contact
centre in Lithuania creating over 2,000
jobs."
41. "Teleperformance : Announces
Expansion of Global Footprint to
Paramaribo, Surinam" . 4-Traders. 24
March 2015. Retrieved 13 September
2016.
42. Cusi, Veronica Silva (26 May 2016).
"Teleperformance Expands Global
Footprint to Australia" . Contact Center
World. Retrieved 13 September 2016.
43. "Teleperformance to expand in Bristol,
TN; Creating 500 jobs within 5 years" .
News Channel 11. 27 July 2016.
Retrieved 13 September 2016.
44. Ricadela, Aaron (22 August 2016).
"Teleperformance of France Buying
LanguageLine for $1.52 Billion" .
Bloomberg Technology. Retrieved
13 September 2016.
45. "EU Login" .
46. "France's Teleperformance agrees to
buy Intelenet from Blackstone" .
Reuters. Retrieved 2018-06-14.
47. "Teleperformance completes $ 1
billion Intelenet acquisition" . The
Economic Times. 5 October 2018.
Retrieved 16 October 2018.
48. "Teleperformance : Résultats annuels
2015" . ABC Bourse. 24 February
2016. Retrieved 25 September 2016.
49. "Teleperformance awarded enterprise-
wide certification for social
responsibility by Verego" . CSR Europe.
15 April 2016. Archived from the
original on 2 October 2017. Retrieved
25 September 2016.
50. Mari, Angelica (11 August 2015).
"Google tops list of best IT workplaces
in Brazil" . ZDNet. Retrieved
25 September 2016.
51. "10 Best Companies to Work for in
India this Year" . Economic Times.
Retrieved 25 September 2016.
52. "Teleperformance Recognized as 2016
Best Workplace in Latin America by
Great Place to Work®" . Finance
Yahoo. 2 August 2016. Archived from
the original on 27 September 2016.
Retrieved 25 September 2016.
53. "Frost & Sullivan Applauds
Teleperformance's Ability to Serve a
Multichannel Contact Centre
Outsourcing Market across the
Complex European Region" . Frost &
Sullivan. 30 March 2015. Retrieved
25 September 2016.
54. "Forbes Launches Western Europe's
Most Trustworthy Companies List" .
Forbes. 22 April 2016. Retrieved
25 September 2016.
55. Singh, Shelley (4 July 2016). "India's
best workplaces of 2016:
Teleperformance India employs
cutting-edge thinking to check
attrition" . The Economic Times.
Retrieved 25 September 2016.
56. "Teleperformance Named a Leader for
Retail Banking Customer Management
Services by NelsonHall NEAT" .
Business Wire. Retrieved 16 March
2018.
57. "Teleperformance Recognized as Top
100 Global Outsourcing All Star
Service Provider by IAOP" . Business
Wire. Retrieved 16 March 2018.
58. "The Everest Group BPS Top 50"
(PDF). Retrieved 16 March 2018.
External links
Global website
LanguageLine Solutions
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