The Complete Servicenow System Administrator Course
The Complete Servicenow System Administrator Course
5 Environments 10
What is ServiceNow
• Software-as-a-Service
• Started as ITSM suite
• Expanding rapidly
• Custom application development
Client ServiceNow
(browser) Internet Datacenter
ServiceNow Ecosystem
Software Asset
Performance Analytics Security Operations
Management
Customer Service
HR Service Delivery Governance, Risk, and Compliance
Management
The ServiceNow Stack
• Apache Tomcat web server
• J2EE application server
• MySQL database
• Mozilla Rhino JavaScript engine
ServiceNow Datacenter
DB
Web Server App Server
Server
Client Load
(browser) Internet Balancer
DB
Web Server App Server
Server
Releases
• Roughly a 10-12 month release cycle
Feature Release Year
• Feature release, patch release, hot-fix
Eureka 2014
• New UI, new apps, new features
Fuji 2015
• Always evolving
Geneva 2015
Helsinki 2016
Hotfix Hotfix
Istanbul 2017
Jakarta 2017
Kingston 2018
Feature Release Feature Release
Patch
release
Environments
• Clone environments
• Push changes from 1 instance to another
• Test should be as close to Production as possible
• List v3
Application Navigator
• Menu of applications
• Application filter search box
• Starred favorites & History
• Applications & Modules
Banner