Jablonski offers a five-phase approach to implementing total quality management: 1) preparation, 2) planning, 3) assessment, 4) implementation, and 5) diversification. The assessment phase involves self-assessment of management, customers, and qualities of company members. Methods for assessment include discussion groups to yield insights, surveys to measure perceptions of TQM, and self-assessment for effectiveness. The planning phase develops a detailed implementation plan including resources. Methods for planning include asking "why?" five times to find problems' root causes, benchmarking against best practices, and brainstorming to collectively generate ideas.
Jablonski offers a five-phase approach to implementing total quality management: 1) preparation, 2) planning, 3) assessment, 4) implementation, and 5) diversification. The assessment phase involves self-assessment of management, customers, and qualities of company members. Methods for assessment include discussion groups to yield insights, surveys to measure perceptions of TQM, and self-assessment for effectiveness. The planning phase develops a detailed implementation plan including resources. Methods for planning include asking "why?" five times to find problems' root causes, benchmarking against best practices, and brainstorming to collectively generate ideas.
Jablonski offers a five-phase approach to implementing total quality management: 1) preparation, 2) planning, 3) assessment, 4) implementation, and 5) diversification. The assessment phase involves self-assessment of management, customers, and qualities of company members. Methods for assessment include discussion groups to yield insights, surveys to measure perceptions of TQM, and self-assessment for effectiveness. The planning phase develops a detailed implementation plan including resources. Methods for planning include asking "why?" five times to find problems' root causes, benchmarking against best practices, and brainstorming to collectively generate ideas.
Jablonski offers a five-phase approach to implementing total quality management: 1) preparation, 2) planning, 3) assessment, 4) implementation, and 5) diversification. The assessment phase involves self-assessment of management, customers, and qualities of company members. Methods for assessment include discussion groups to yield insights, surveys to measure perceptions of TQM, and self-assessment for effectiveness. The planning phase develops a detailed implementation plan including resources. Methods for planning include asking "why?" five times to find problems' root causes, benchmarking against best practices, and brainstorming to collectively generate ideas.
PHASE IN TQM IMPLEMENTATION through self. Assessment both from
management and customer of clients. Jablonski- offers a five-phase instruction for implementing - The assessment will be on the qualities and total quality management namely preparation, planning, characteristics of members of the company assessment, implementation, and diversification. as well as the company itself. Jablonski’s approach is one of many that have been applied 3 METHODS THAT CAN BE USED MAKING to reach TQM, but contains the key elements commonly AN ASSESSMENT connected with other accepted with other accepted total o Discussion Group Method- can yield some quality system. useful insights and facilitate effective PREPARATION- It is during preparation when management improvement activities. decides whether or not to pursue a TQM program. o Survey Method- is excellent for measuring employee perceptions of TQM in an - They undergo initial training, identify needs for outside organization. consultants, develop a specific vision and goals, draft a corporate policy, commit the necessary resources, and o Award Type- self-assessment is the most communicate the goals throughout the organization. effective form. - PLANNING- In the planning stage, a detailed plan of IMPLEMENTATION- at this point, the implementation is drafted (including budget and schedule), organization can already begin to the infrastructure that will support the program is established, and the resources necessary to begin the plan determine its return on its investment are earmarked and secured. in TQM. - Planning for quality starts with setting quantifiable and - measurable targets. - A ranking chart should be developed to finalize the most important aspect of quality planning and more focus should be given to that aspect.
METHODS IN GENERATING IDEAS FOR PLANNING PHASES:
1. The ‘5 Whys’- asking ‘Why?’- at least five times to unearth the core cause of a problem. 2. Benchmarking- is a technique that measures a company’s performance against the best in industry. a) Internal Benchmarking- is a comparison between operations or parts of operations which are within the same total organization. b) External Benchmarking- is a comparison between an operation and other operations which are part of a different organization. c) Non-competitive Benchmarking- is benchmarking against external organizations which do not compete directly in the same markets. d) Competitive Benchmarking- is a comparison directly between competitors in the same, or similar, markets. e) Performance Benchmarking- is a comparison between the levels of achieved performance in different operations. f) Practice Benchmarking- is a comparison between an organizations operations practices, or way of doing things, and those adopted by another operation. 3. Brainstorming- is a technique in which a group of people share ideas and thoughts in a relaxed atmosphere on various problems in order to stimulate unrestrained collective thinking.