Salesforce Techno Functional Consultant
Salesforce Techno Functional Consultant
Job Description
He will participate in the business process due diligence, gathering requirements, designing solutions, creation, and
documentation of end-user requirements of new and/or existing customer application implementation projects and
implementing configurations.
This candidate will create, document and test system interface specifications and client business processes.
This position entails creating and maintaining system-related documentation, such as business requirements, user guides,
process flows, configuration worksheets, project binders, status reports, etc. with all pertinent project information.
This candidate will assist in the on-time, on budget, high-quality delivery of Salesforce solution implementations.
Job Resposibilities
Assist in re-engineering business and system processes around Sales & Marketing, Customer Service, Customer Self-
Service, and Partner Channel Management.
Meet with clients to determine business and functional requirements.
Perform configuration and customization of the Salesforce platform.
Participate in and/or lead efforts to develop and execute testing, training and documentation.
Facilitate effective change management programs within the client organization including creating and administering
communication plans to promote end-user adoption.
Act as a user advocate to ensure overall system usability and adoption.
Participate in the sales cycle as needed (solution definition, pre-sales, demos, estimating and project planning).
Produce tangible deliverables (requirements specifications, design deliverables, status reports, project plans).
Experienced candidates must have 2 - 3 years of experience working for a consulting firm or a professional services
division of a software company in a business analyst / consulting role.
Experienced candidates must have 2 + years of hands-on experience working on the Salesforce platform or will be
considered for depth on other CRM software packages (Microsoft CRM, SAP CRM, I Sales Logix, Oracle On-Demand and
the like).
Strong understanding of Salesforce Sales Cloud, Service Cloud, Force.com Platform and other CRM technology
solutions.
Candidate should have direct experience working on CRM projects for middle market companies.
Excellent organizational, verbal, presentation/facilitation and written communication skills.
Ability to work well with people including project stakeholders and project team members.
Proactive desire to continue to broaden and deepen business and consulting skills.
Ability to work both independently and within a team environment backed up by strong communication skills
Ability to travel.
Candidates must be eligible to work in Saudi Arabia without limitation.