Coo JD

COO Job Description Template
We are looking to hire a visionary COO to oversee our company’s operational processes, and to ensure
superb customer experience. The COO will optimize our company's operating capabilities, employ
strategies to maximize customer satisfaction and manage marketing initiatives. The COO will assist in
compiling the company's budget, and employ strategies to safeguard assets and stock. You will compile
financial reports, and control financial policies and procedures. You will team up with management to
implement business strategies.
To ensure success you should have a clear understanding of our company’s core values and culture. Top
candidates will be exemplary leaders, have superb business acumen and have sound understanding of
business strategies.
COO Responsibilities:
Working together with key participants to compile the budget.
Spearheading strategies to steer the company’s future in a positive direction.
Driving the company’s operating capabilities to surpass customer satisfaction and retention, and
company goals.
Controlling company costs, and introducing tactical initiatives to address theft and other losses.
Monitoring invoices, money handling procedures, accounting and bank processes.
Preparing timely and accurate financial performance reports.
Overseeing marketing initiatives and implementing better business practices.
Delegating responsibilities to ensure staff members grow as capable participants.
Employing various initiatives to coach employees to optimize their capabilities.
Completing performance reviews in a prudent manner.
Assessing and implementing improved processes and new technologies, and collaborating with
management regarding the implementation of these improvements.
COO Requirements:
Bachelor's degree in Business Administration.
Five years experience managing a complex enterprise's human resources, finances, operations and
strategies.
Proven track record of outstanding performance in a previous complex enterprise.
Proven track record of managing complex budgets successfully.
Demonstrated experience of ethical leadership.
Outstanding verbal and written skills, and experience working with staff on all levels.
Ability to make business projections three years into the future.
Leadership: A COO must have excellent leadership skills, business acumen and ability to effectively
manage, lead and supervise a multidisciplinary team
Strategy: They must excel at strategic thinking, be open to new perspectives and better ways to do
things; and be creative, a visionary, and manage innovation well
Completion-oriented: A COO must be results-driven
Understands finance: The COO must have a track record of successful financial management
Decision-making skills: A successful COO must have superior decision-making skills
Delegation: Must have the ability to delegate effectively
Communication: The COO must possess executive-level communication and influencing skills with the
ability to resolve issues, build consensus among groups of diverse internal/external stakeholders, and
have proven skill in negotiating and mediating conflict
Chief Operating Officer Resume Summary Statements

 Highly effective Global Business Operations Executive with over 15 years of
experience.
 Offering an array of skills in strategic vision implementation, business/financial
acumen, talent acquisition and empowerment, leadership, performance analysis,
marketing, campaign management, advertising, problem solving and people
management.
 Proven ability to multi-task in high-stress, dynamic environments while driving
growth and providing excellent customer service.
Executive Resume Experience Statements

 Lead world-class Client Success Team by defining and optimizing the client
lifecycle, contract negotiation, personnel development and serving as a point of
client escalation.
 Spearhead customer-centric innovation by leading Client Success Managers and
Training and Enablement department to engage in a consultative, “strategic
partner in business” approach to gauging clients’ needs.
 Engage regularly with clients via strategic and operational reviews to evaluate
client needs and to inform the direction of the team’s process to serve clients.
 Manage Client Success activities, including rigid SLA measurements, 1-1
individual development, individual goal setting, client webinars, client boot
camps, academy and critical annual strategic initiatives.
 Oversee client support to ticket response and resolution times, including advocacy
for the client.
 Implemented recruitment and interview strategy for building teams, measuring
and monitoring performance.
 Standardized processes for acquiring employee equipment such as computers,
phones and software.
 Migrated data, configurations and process from Suite CRM to Zoho CRM to
streamline process and management.
 Recruited and attracted high-potential contributors and established rapid
onboarding and ramp up process.
 Inspired Client Success mindsets across all departments in order to create a
company-wide culture.
 Facilitated company mission of delivering highly sophisticated data through
robust, user-friendly products—all while providing an unparalleled commitment to
client service.
 Expanded operations to five global offices (300+ staff)
Statements of Achievement
 Secured 105% net client retention for 2016.
 Delivered award-winning performance and leadership integral to advancing
eVestment’s business to $85M annually with 2,500 clients and a 96% YoY
retention rate.
 Primed company for honors, including recognition as FundFire’s Most Influential
Database, #1 on both iisearches’ and Money Management Letter’s “Must Be In”
databases, and for the Inc. 5000 list.
 Grew sales revenues exponentially within nine short years, expanding clients from
30 to over 2,500.
 Drove client retention to 96% average despite significant declines in the global
economy.
 Led the successful integration of operations, personnel and customers with a
combined value of over $5M.
 Honored as recipient of eVestment’s 2011 Founder’s Award and 2010 Core Value
Award for Excellence.
 Achieved 100% of strategic objectives in line with established metrics for success
within five-year plan

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COO Job Description Template

Chief Operating Officer Resume Summary Statements

Executive Resume Experience Statements

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