CBLM Participate in Workplace Comm. NC Ii
CBLM Participate in Workplace Comm. NC Ii
Sector:
Qualification:
Module Title:
PARTICIPATING IN WORKPLACE COMMUNICATION
MODULE CONTENT
ASSESSMENT CRITERIA:
1. Specific relevant information is accessed from appropriate sources.
2. Effective questioning, active listening and speaking skills are used to
gather and convey information
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and colleagues are
identified
6. Defined workplace procedures for the location and storage of
information.
7. Personal interaction is carried out clearly and concisely.
8. Team meetings are attended on time.
COMPETENCY SUMMARY
QUALIFICATION
Introduction:
This module covers the knowledge, skills and attitudes required to
obtain, interpret and convey information in response to workplace
requirements.
Learning outcome:
1. Obtain and convey workplace information
2. Complete relevant work related documents
3. Participate in workplace meeting and discussion
Assessment Criteria:
1. Specific relevant information is accessed from appropriate sources.
2. Effective questioning, active listening and speaking skills are used to
gather and convey information
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and colleagues are
identified
6. Defined workplace procedures for the location and storage of
information.
7. Personal interaction is carried out clearly and concisely.
8. Team meetings are attended on time.
9. Own opinions are clearly expressed and those of others are listened to
without interruption.
10. Meeting inputs are consistent with the meeting purpose and
established protocols.
11. Workplace interactions are conducted in a courteous manner
appropriate to cultural background and authority in the enterprise
procedures.
12. Questions about simple routine workplace procedures and matters
Date Developed Document No.
LEARNING OUTCOME 1
OBTAIN AND CONVEY WORKPLACE INFORMATION
CONTENTS:
- Parts of speech
- Sentence construction
- Effective communication
ASSESSMENT CRITERIA:
METHODOLOGIES:
Group discussion
Interaction
Lecture
Reportorial
ASSESSMENT METHODS
Written Test
Practical/Performance Test
Interview
The Noun
The Verb
The Pronoun
I was glad to find the bus pass in the bottom of the green knapsack.
You are surely the strangest child I have ever met.
He stole the selkie's skin and forced her to live with him.
When she was a young woman, she earned her living as a coal miner.
After many years, they returned to their homeland.
The Adverb
You can use a conjunction to link words, phrases, and clauses, as in the
following example:
The Preposition
The Interjection
SELF-CHECK 1.1-1
Multiple Choice: Choose the letter of the correct answer from the given
7. “He” and “she” are the common example of what part of speech?
a. noun
b. adjective
c. preposition
1. b
THE SENTENCE
A sentence is a group of words containing a verb and its subject and
expressing a completed thought.
A sentence always begins with a capital letter and ends with a mark of
punctuation.
In order to express a complete thought, every sentence must have two
parts – the subject and the predicate.
A. The Subject
The subject of a sentence is that part about which something is said. In
the following sentences, the subjects are in heavy type.
1. The eager quarterback shouted the signals.
2. Ricky reminded me of the game tonight.
3. An old brick building hung over the river’s edge
To find the subject of a sentence, ask yourself Who…? or What…?
Suppose you want to find the subject of this sentence: The huge plane rolled
slowly out of the hangar onto the runway. Ask yourself, What rolled? The
answer is, The huge plane rolled. The plane is the subject of the sentence.
B. The Predicate
The predicate of a sentence is that part which says something about the
subject. In the following sentences, the predicates are in heavy type.
1. The tulips bloomed early this year.
2. Mr. McKay took a later train than usual.
3. Summer vacation is always too short.
SENTENCE FRAGMENTS
When you read a sentence fragment, you are left wondering whom or
what the sentence is about or what happened in the sentence.
You can change a sentence fragment into a complete sentence by adding the missing
information.
running across the field I saw you running across the field
RUN-ON SENTENCES
A run-on sentence is one which actually contains two (or more) complete
sentences without the proper punctuation to create separate sentences. There
are two common forms of the run-on: (1) the "comma splice" in which a comma
- Lack of Punctuation
Incorrect Examples:
1. There is a problem with the television however no one is available to
fix it.
2. Nobody knows what really happened the policeman said there was a
fight.
SUBJECT-VERB AGREEMENT
In order for a sentence to be grammatically correct, the subject and verb
must both be singular or plural. In other words, the subject and verb must
agree with one another in their tense. If the subject is in plural form, the verb
should also be in plural form (and vice versa). To ensure subject-verb
Examples:
1. Was the contest exciting?
2. Were the contests exciting?
3. Here is the book.
4. Here are the books.
Compound subject joined by and are plural and take a plural verb.
Examples:
1. Fishing and lumbering are carried on in the Northwest.
2. Corn and beans grow well in one garden.
Exemption: If the items in a compound subject actually refer to
only one person or are thought of as one thing, the subject and the
verb are singular.
Ex.
1. The president and manager of the factory is on vacation.
2. Strawberries and cream costs thirty pesos.
Singular subjects joined by or or nor are singular and take a singular
verb.
Examples:
1. Monday or Tuesday is all right for the picnic.
2. Neither snow nor icy wind keeps the travelers indoors.
Self-Check 1.1-2
Test 1. Multiple Choice: Choose the letter of the correct answer from the
given choices.
Test 2. Identification: Choose the correct verb that agrees with the subject
in each following sentences:
1. The keys to the car (are, is) on the table
2. Nobody in this houses (have, has) shoveled the sidewalks.
3. Everyone in the two clubs (are, is) ready to help
4. (Was, Were) those visitors from Batangas?
5. Neither the radio nor the television (seems, seem) to work.
Test 1:
1. a
2. b
3. c
Test 2:
1. are
2. has
3. is
4. were
5. seems
COMMUNICATION
Is defined as the art of sending and receiving information. It is a process
of conveying messages, of transmitting meaning between individuals. It is an
exchange; for it to be effective, information must flow back and forth from
sender to the receiver. The former must have some knowledge of the latter’s
reaction. This process by which a system regulates itself by feeding to itself
parts of its outputs is called feedback.
Basic Elements of Communication:
The process of communication is composed of three elements:
1. the source (sender, speaker, transmitter, or instructor),
2. the symbols used in composing and transmitting the message (words
or signs), and;
3. the receiver (listener, reader, or student).
The three elements are dynamically interrelated since each element is
dependent on the others for effective communication to take place.
Self-Check 1.1-3
Test 1. Multiple Choice: Choose the letter of the correct answer from the
given choices.
1. a
2. b
3. c
4. a
5. c
6. a
7. c
8. b
9. a
10. a
CONTENTS:
- Technical Writing
- Recording information
ASSESSMENT CRITERIA:
METHODOLOGIES:
Group Discussion
Interaction
Lecture
ASSESSMENT METHODS:
Written Test
Practical/performance test
Interview
LEARNING EXPERIENCES
TECHNICAL WRITING
Learning Objectives: After reading this information sheet, the student/
trainee should be able to;
1. Determine what technical writing is.
2. Identify the various types of technical report.
3. Identify the characteristics of technical reports.
4. Determine the note-taking process.
5. Identify the rules for numbers.
TECHNICAL COMMUNICATIONS
TECHNICAL-WRITING
Instructions. These are probably the most familiar of all the types of
reports. Students often write backup procedures for the jobs they do at their
work. Others write short user manuals for an appliance, equipment, or
program. If there is too much to write about, they write about some smaller
segment—for example, instead of instructions on using all of WordPerfect, just
a guide on writing macros in WordPerfect.
Business plans. If you are ambitious to run your own business, you can
write a business plan, which is a plan or proposal to start a new business or to
expand an existing one. It is aimed primarily at potential investors. Therefore,
it describes the proposed business, explores the marketplace and the
competition, projects revenues, and describes the operation and output of the
proposed business.
When you have taken sufficient notes to cover all parts of an outline, you
transcribe the information from the notecards into a rough draft, filling in
details, adding transitions, and providing your own acquired understanding of
the subject as you write. Naturally, you may discover gaps in your notes and
have to go back and take more notes.
Spelling out Numbers. Usually, numbers nine and under are written out
as words, while numbers greater than that are written in numeric form. This
requirement applies to ordinal numbers such as first, second and ninth. When
Plural Numbers. A common mistake occurs when creating the plural form
of a number, but the rules that apply are simple. The plural form of numbers
less than 10 are formed by adding an apostrophe and an "s." Numbers that are
10 and greater are written by appending the "s" alone. Write “count by 2’s” and
“in the 1970s”.
Test 1. Multiple Choice: Choose the letter of the correct answer from the
given choices.
1. Is the type of report which is the hardest to define but the most
commonly written?
a. Technical-background report
b. Instructions
c. Technical specifications
2. In this type of report, you discuss some new product design in terms of
its construction, materials, functions, features, operation, and market
potential.
a. Report-length proposal
b. Primary research report
c. Technical specifications
3. It refers to the actual work someone does in a laboratory or in the field—
in other words, experiments and surveys.
a. Technical specifications
b. Primary research report.
c. Report-length proposal
4. A way of taking notes that suite for a person, who is more comfortable
knowing, and recording, every single detail.
a. Comprehensive notes
b. Noting on the agenda
c. Technology helpers
5. This graphical approach is an excellent option for people who do not
want, or who don't feel able, to accumulate such detailed information.
1. a
2. c
3. b
4. a
5. c
6. b
7. b
8. c
9. a
10. c
RECORDING INFORMATION
COMMUNICATION TECHNOLOGY
Most workplaces have procedures and protocols in place for the use of each
type of technology. Workers should familiarize themselves with the system
features and control functions and operate each device according to the
manufacturer’s instructions. If not sure of the operating procedure for a
particular communication device, a worker should ask for assistance.
Designated channels and call signs should be used with two-way radios.
Conversations should be limited to relaying necessary information. Batteries
should be recharged on a regular basis and the radios kept in good working
order. They may be a vital means of communication in an emergency.
Workplace meetings
Formal meetings use an agenda which generally includes the following items:
Minutes are detailed notes taken during a meeting of everything that has been
said and agreed upon. In some meetings a vote may be taken on important
issues, either by a show of hands or a secret ballot. The minutes should record
the outcomes of voting and any decisions made.
Informal meetings, discussions and briefings are less rigid in their structure.
However, it is still important to provide opportunities for discussion and take
notes of decisions.
Test 1. Matching type: Match the choices of column A to the choices in column
B.
A B
1. – e
2. – d
3. – c
4. – b
5. – a
CONTENTS :
- Basic mathematics
- Types of forms
ASSESSMENT CRITERIA :
Paper
Pencils/ball pen
Reference books
Manuals
METHODOLOGIES:
Group Discussion
Interaction
Lecture
ASSESSMENT METHODS:
Written Test
Practical/Performance Test
Interview
BASIC MATHEMATICS
MATHEMATICS
It is the systematic study of magnitude, quantities, and their
relationships as expressed symbolically in the form of numerals and forms.
Arithmetic
Arithmetic or arithmetics (from the Greek word ἀριθμός = number) is the oldest
and most elementary branch of mathematics, used by almost everyone, for
tasks ranging from simple day-to-day counting to advanced science and
business calculations. It involves the study of quantity, especially as the result
of combining numbers.
Arithmetic operations
Addition (+)
1+3=4
Adding more than two numbers can be viewed as repeated addition; this
procedure is known as summation and includes ways to add infinitely many
numbers in an infinite series; repeated addition of the number one is the most
basic form of counting.
Subtraction (−)
17 – 9 = 6
Multiplication (× or ·)
4 × 4 = 16
Division (÷ or /)
Rounding
1. Firstly look at the decimal place after the one you want to round to (in our
example this would be the third decimal place)
2. If the number in the next decimal place is a 6,7,8 or 9, then you will be
rounding up, so you add 1 to the number in the place you are interested in and
you have rounded. In our example the number in the third place is a 6 so we
round up. We change the 5 in the second place to a 6 and our rounded number
is 1.26
3. If the number in the place after the one we are interested in is a 0,1,2,3 or 4
we round down, i.e. we just write the number out as it is to the required
number of places.
4. If the number in the place after the one we are interested in is a 5, then we
need to look at what follows it. Cover the number from the beginning to the
place you are interested in, for example, suppose we are rounding 2.47568 to
three decimal places we look at just the 568 and we ask is that closer to 500 or
600. Since it’s closer to 600 we get a rounded number of 2.476
Percentages
SELF-CHECK 1.3-1
1. b
2. a
3. c
4. b
5. a
6. c
7. b
8. a
9. b
10. b
TYPES OF FORMS
WRITTEN COMMUNICATION
Workplace information
Financial – for example invoices for purchases and sales, profit and loss
statements, taxation records, bank and dividend statements.
Production – for example records of livestock numbers, growth rates,
births and sales, crops sown and harvested, weed and pest control
management.
Marketing - for example product sales, promotional and advertising
material.
Maintenance - for example machinery and vehicle log books and service
records, property structure repairs.
Staff – for example personal and taxation records for employees, time
sheets and salaries, work rosters.
Legal - for example workers’ compensation, public liability and property
insurance, deeds and titles.
suppliers
contractors
the local veterinarian
trade personnel
industry and regulatory bodies
local government.
Other external sources of information can be sourced from the media, internet,
CD ROMs and DVD’s, reference material supplied by companies and the local
library.
Once the source of the information has been found, the correct information
needs to be collected. This will depend on the purpose of the information, the
people who will use the information and the time available or necessary to
obtain it.
For example, if a worker is asked to ring around the local produce stores to
compare fertilizer prices, a half-hour conversation catching up on the local
Forms should be completed clearly and neatly in the spaces provided using the
type of pen and style of writing indicated in the instructions. Always check
through the answers for accuracy. Any corrections which are necessary should
be made according to the procedure set out in the instructions.
It is good practice to make a copy of the form for future reference before
presenting or mailing it. If sending the form by mail, ensure that the postal
address is correct, the sender’s address is on the envelope and the correct
postage is affixed. Retain original forms such as Birth Certificates and only
forward photocopies.
Each workplace will have a range of forms, specific to the enterprise that
workers need to complete. There is a legal obligation on employers to keep
some of these records such as safety reports and chemical records.
safety reports
dockets, invoices and receipts
petty cash vouchers
time sheets
telephone message forms
leave forms.
chemical records
weather records
vehicle and machinery log books
filing cabinets
computer files and databases
folders on shelves, in drawers or under counters
pin boards and white boards
1. Business Directory
2. Marketing
3. Courteous
4. Concise
5. Clear
Demonstration
Question/interview
Prepared Date:
by:
Checked Date:
by:
B. Written Exam
Recommendation
For re-assessment.
_______________________________________________________
For submission of document. Pls. specify (Portfolio Document)
_____________________
For issuance of NC ______________________________________________________
Assessor’s
Date:
signature:
Date of observation:
Description of assessment
activity:
Location of assessment
activity:
If yes, tick the
During the performance of skills, the candidate….
box
Showed dedication and enthusiasm toward the
learning process.
Developed effective communication in the
workplace
Demonstrated appropriate lines of
communication with superiors.
Observed cleanliness and orderliness in the
workplace.
Practiced courteous manner in the workplace.
Showed interest in any group activity given to
them.
Date of observation:
Description of assessment
activity:
Location of assessment
activity:
During the performance of skills, the candidate…. If yes, tick the
box
Qualification:
WRITTEN TEST
INSTITUTIONAL ASSESSMENT
Multiple Choice: Choose the letter of the correct answer from the given
choices.
1. It is the basic types of words that English has and consists of eight
parts.
a. noun
b. parts of speech
c. conjunction
d. adverb
2. It is a word used in a place of a noun.
a. noun
b. verb
c. pronoun
d. conjunction
3. A part of a sentence which says something about the subject.
a. Run-on sentence
b. Subject
c. Predicate
4. It is a sentence which is not complete, and therefore not grammatically
correct.
a. Run-on sentence
b. Subject
c. Fragment
5. A factor of Interference in which is a product of how the sender and the
receiver feel at the time the communication process is occurring. If either
sender or receiver is not committed to the communication process,
communication is impaired.
a. Psychological interference
b. Environmental interference
1. b
2. c
3. c
4. c
5. c
6. a
7. b
8. c
9. a
10.b
References:
http://faculty.washington.edu/ezent/imsc.htm
http://www.english-grammar-revolution.com/sentence-construction.html
http://www.effective-communication.net/
http://www.wikipedia.com