EOUTest 1 HP3 K44
EOUTest 1 HP3 K44
M3
School of Foreign Languages
Division of English for General Purposes
In the last two years, however, Topalino’s market (3)…………… has declined by 25%. There are two reasons
for this decline.
First, supermarkets in the region are now selling sweets of similar quality at much lower prices, so more and
more (4)…………… say that Topalino is no longer value for money. The (5)…………… downturn has
naturally made people more price conscious, and brand (6)…………… is suffering as a result. A possible
solution would be to reduce the price of at least a number of products so that they are in the medium range of
prices.
Secondly, a lot of middle-aged people find the logo childish and the packaging old-fashioned and
(7)…………… - in other words, they no longer find the brand image attractive. In order to appeal to this
important market (8)…………… , Topalino is thinking (9)…………… repositioning its main products and
expanding its product (10)…………… .
What does each of the following underlined words / phrases refer to?
4. “This is my favorite product.” (paragraph 1)
5. “… at least 15 per cent less than they would pay for a name brand …” (paragraph 2)
HP3_EOU Test 1.K44
3
Which words in the passage mean the following?
6. ……………………. = a person or thing competing with another for the same objective or for superiority in
the same field of activity
7. …………………….. = happening or existing at the same time
8. …………………….. = a person or company that sells things at lower prices than others
Fill in each blank with ONE suitable word from the passage. Put it in its correct form or tense.
9. The gradual evolution of quality __________ products from Europe's big store groups has changed the
way consumers think about shopping.
10. There is evidence of a _______ in the housing market, making home buyers more cautious.
II. Writing: Response to a letter of complaint
Read the following letter of complaint.
Dear Mr Hopkins,
With reference to your reminder of December 1, it seems to us that an error has been made.
As a matter of fact, the above invoice was settled on 10 October, i.e., exactly five days after our order had
been received.
As usual, we paid by bank transfer. We enclose a copy of a statement from our bank confirming that payment
was indeed made.
We would advise you to check your records carefully.
Yours sincerely,
Francs Smith
Write a reply to the letter above, using the notes:
+ Para 1: apologise for the mistake: accept apologies - sending the reminder by mistake
+ Para 2: explain how it happened: an invoice meant for another customer had a similar reference number
+ Para 3: explain what you have done or intend to do to put the mistake right: thanks for the prompt settlement -
do your utmost to avoid such mistakes
+ Para 4: apologise again: sorry for the inconvenience
+ Para 5: end on a positive note.
Please accept……………………………………………………………………................................................
We ………………………………………………………………………………………..……................................
Yours sincerely,
Bob Hopkins
PART 2: Listen to the announcement and take notes. (ONE word/number for each blank)
Airlines Announcement
Welcome volunteers with (Q10) __________ __________ on flight 899, willing to rebook to American
Airlines.
The end
SECTION 1 (40 M)
I.
1. D 2. B 3. C 4. C 5. B
6. C 7. B 8. A 9. D 10. A
II.
SECTION 2 (60 M)
I. Reading
1. D 6. rival
2. B 7. Coincidental
3. A 8. Discounter
4. A packet of (chocolate-filled) Mini Double 9. Own-brand
Biscuits 10. downturn
5. Customers
Please accept our apologies for sending you the reminder by mistake.
Upon checking our records, we realised that an invoice meant for another customer had a similar
reference number, hence the confusion.
We would like to thank you for the prompt settlement of the above invoice, and will do our utmost to
avoid such mistakes in the future.
Yours sincerely,
Bob Hopkins
PART 1:
1. D 6. smaller airplane
2. D 7. American Airlines
3. B 8. number 1124
4. C 9. 8:45 A.M
5. A 10. confirmed reservation
PART 2
SCRIPTS
On behalf of the staff of the community center, I’d like to thank you for coming to our spring orientation. The
center is open to all town residents who have paid the twenty five dollar membership fee. This fee is waived for
residents 60 and over. I’m pleased to inform all of you that our new schedule of films begin in March. Every
Thursday night, we will be showing a film in the auditorium at no extra charge to members. Use of the
community center’s swimming pool is also included in your membership. Anyone wishing to use the pool must
sign a release form at the front desk.
First, let me welcome you all to the new rental wing of Beach Towers. One of the best things about this building
is the security and of course, our fitness gym and swimming pool is another benefit. Right now we have
furnished one bedroom spaces available on the 10th floors and larger suites on the 3rd and the 12th floors. All
have balconies where you can see the ocean and the sunsets; and they are just spectacular! Rentals are by the
month and they range from $800 to $1,400. Of course we require personal references and a credit check for all
prospective tenants. Shall we go ahead and look around at some more places.
There will be a change of aircraft today for flight 899 from Incheon to Chicago. We are using a smaller airplane
and we will not be able to accommodate all passengers with reservations on flight 899. Some of you will have to
be rebooked on American Airlines flights number 1124, which departs at 11:5 P.M and arrives in Chicago at
8:45 A.M with a stop in Tokyo.
On behalf of Northeast Airways and all of us at World Operations, I’d like to apologize for any inconveniences
this may cause you. We welcome volunteers with confirmed reservation on flight 899 who are willing to rebook
to American Airlines.