Hotel SOP On Handling Corporate Guest
Hotel SOP On Handling Corporate Guest
3. In case the general manager of the hotel has sent a welcome note to the
guest, the same has to be presented to the guest on arrival.
5. The car driver must call the hotel from a designated point to inform of the
guest arrival.
6. On arrival at the porch, the doorman must greet he guest, as per the
standard arrival address to the guest.
7. The bell desk should be aware of the same and should provide priority
service.
8. Before the arrival of the corporate guest, the GRE should acquaint herself
with the guest preferences and general background so as to have a positive
conversation with the guest and provide personalized service and recognition
to the guest.
9. On arrival at the hotel, the guest should be met and greeted by the GRE in
the lobby and escort the gest to the room and take the check-in the room
itself.