RDX Manager Manual 1022447
RDX Manager Manual 1022447
October 2019
1022447
RDX Manager Product Manual
Overland®, Overland Storage®, DynamicRAID®, NEO®, NEO Series®, PowerLoader®, RAINcloud®, RapidRebuild®, REO 4000®, REO Series®, VR2®, and
XchangeNOW® are registered trademarks of Overland Storage, Inc.
Tandberg®, Tandberg Data®, AccuGuard®, AccuVault®, BizNAS®, QuadPak®, QuikStation®, QuikStor®, RDX®, RDXPRESS®, RDXPRO®,
StorageLoader®, SupportSuite®, Tandberg SecureService®, and Tandberg StorageLibrary® are registered trademarks of Tandberg Data Holdings S.A.R.L.
Overland-Tandberg™ is a trademark of Overland Storage, Inc.
All other brand names or trademarks are the property of their respective owners.
The names of companies and individuals used in examples are fictitious and intended to illustrate the use of the software. Any resemblance to actual
companies or individuals, whether past or present, is coincidental.
PROPRIETARY NOTICE
The information contained in this document is subject to change without notice.
All information contained in or disclosed by this document is considered proprietary by Overland-Tandberg. By accepting this material the recipient agrees
that this material and the information contained therein are held in confidence and in trust and will not be used, reproduced in whole or in part, nor its
contents revealed to others, except to meet the purpose for which it was delivered. It is understood that no right is conveyed to reproduce or have reproduced
any item herein disclosed without express permission from Overland-Tandberg.
Overland-Tandberg provides this manual as is, without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties
of merchantability and fitness for a particular purpose. Overland-Tandberg may make improvements or changes in the product(s) or programs described in
this manual at any time. These changes will be incorporated in new editions of this publication.
Overland-Tandberg assumes no responsibility for the accuracy, completeness, sufficiency, or usefulness of this manual, nor for any problem that might arise
from the use of the information in this manual.
FW 0.1.0.33
REVISION HISTORY
Organization
The following chapters are included in this guide:
• Chapter 1, “Product Information,” provides an overview of the features of the RDX
Manager.
• Chapter 2, “Installation,” describes information on how to install and initially configure
RDX Manager.
• Chapter 3, “RDX Manager Drive List,” describes how to access RDX drives and their
settings.
• Chapter 4, “Management Pop-up Window,” describes using the Management Pop-up
Window for configuration tasks, such as encryption and user account management.
• Appendix A, “Troubleshooting,” provides basic troubleshooting information.
Conventions
This document exercises several alerts and typographical conventions.
Alerts
Typographical Conventions
Information contained in this guide has been reviewed for accuracy, but not for product
warranty because of the various environments, operating systems, or settings involved.
Information and specifications may change without notice.
Technical Support
You can get additional technical support information on the Contact Us web page at:
https://www.overlandstorage.com/company/contact-us/index.aspx
For a complete list of support types, levels, and times, visit our website at:
http://support.overlandstorage.com/support/overland_care.html
Preface
Organization ..................................................................................................................................................................3
Conventions ..................................................................................................................................................................4
Technical Support .........................................................................................................................................................5
Chapter 2: Installation
RDX Manager Software Download ..........................................................................................................................10
Install RDX Manager ...................................................................................................................................................10
Launch RDX Manager ................................................................................................................................................11
Uninstall RDX Manager ...............................................................................................................................................11
Appendix A: Troubleshooting
Basic Troubleshooting .................................................................................................................................................36
Check for Firmware Updates ...............................................................................................................................36
Cannot Write to a Cartridge ................................................................................................................................36
Read-Only RDX Cartridge Not Readable on SATA I and SATA III Drives .........................................................36
Recommended Way to Change/Upgrade SATA Driver ............................................................................36
Command Line Eject Feature (rdxcmdline.exe) ...............................................................................................37
Command Line Language Selection .................................................................................................................37
Optional Shortcut ............................................................................................................................................38
Technical Support .......................................................................................................................................................38
Index
RDX Manager is a utility from Overland-Tandberg that allows easy management and
configuration of RDX drives and cartridges. RDX Manager provides options to optimize
RDX for specific storage requirements and incorporates compatibility with your operating
system. RDX Manager also provides easy cartridge encryption and password protection to
safeguard your data.
Supported OS versions include Windows 7, Windows 8, Windows 10, Server 2008, Server
2012, Server 2012R2, and Server 2016.
Overview
The RDX Manager utility consists of two parts: an RDX Manager Drive List to access all
connected RDX devices and a Management Pop-up Window with options for configuration
and management of individual devices.
This window displays a table listing all RDX devices found on this system. A menu
provides access to additional options. For a complete list of options, see Chapter 3, “RDX
Manager Drive List,” on page 12.
This pop-up window provides all the management tools for your RDX devices with each tool on
a different tab. For a complete list of options, see Chapter 4, “Management Pop-up Window,”
on page 15.
Key Features
• Free and simple download and installation from the Overland-Tandberg website:
http://www.tandbergdata.com/us/index.cfm/products/data-protection-software/
• For Windows users, it works with Windows 7, Windows 8, Windows 10, Server 2008,
Server 2012, Server 2012R2, or Server 2016.
• For Apple users, it works with OS X 10.11 through OS X 10.13.
• Compatibility with all RDX cartridge generations and capacities.
• Both full disk AES 256 XTS encryption and basic password protection available.
• Multiple diagnostic test and service features.
• Flexible RDX media partition and format options.
• Remote RDX media eject option.
NOTE: Administrative rights are required to install, configure, license, and update RDX Manager.
When installing RDX Manager on Windows 7 or Windows 2008 Server (or higher), you
need to be logged in as Administrator or to run the installation program using the Run as
administrator context menu option.
Topics in Installation:
• RDX Manager Software Download
• Install RDX Manager
• Launch RDX Manager
• Uninstall RDX Manager
Click the RDX Manager icon to launch the software and open the RDX Manager Drive List
screen.
You can uninstall RDX Manager using the Windows Programs and Features:
1. Click Start > Control Panel > Programs and Features.
2. From the list of programs, select the RDX Manager product and click Uninstall (or
Remove).
3. At the first confirmation screen, click Yes.
4. At the second confirmation screen, click Yes again.
During uninstall, a status screen shows the progress.
The RDX Manager Drive List displays a table of all RDX devices connected to your
computer.
Overview
RDX Manager Drive List allows for the management of your RDX devices in a single place.
It shows a window with a table listing all discoverable RDX devices.
Menu Options
There are three main menu options for the RDX Manager Drive List window:
• File – Provides the Exit option.
• Tools – Provides the Auto Scan feature.
• Help – Provides options for Help (F1), About, Check for Updates, and (Technical)
Support.
Exit
Clicking File > Exit results in the closing of RDX Manager Drive List.
Auto Scan
Clicking Tools > Auto Scan scans the network for RDX drives the same as the Scan for RDX
Drives button. This scan occurs once per second.
Help Options
There are four submenu items under the Help menu:
• Help (F1) – Clicking this option is the same as pressing the F1 function button. The RDX
Manager online help opens in a new window.
• About – Opens an About dialog that shows the current version number and copyright
date.
• Check for Updates – Checks the Overland-Tandberg website to determine if a newer
version of RDX Manager or the drive firmware exists.
• Support – Opens the RDX Manager Support dialog with a Generate RDX System
Summary button. See Appendix A, “Technical Support,” on page 38.
At the RDX Manager Drive List, clicking either the Manage RDX Drive button or a row in
the table opens the Management Pop-up Window. The window has four tabs for managing
your RDX devices—Status, Encryption, Test, and Utility. The default view is the Status tab.
NOTE: As long as this window is open, the RDX Device Window cannot be accessed.
Status Tab
The Status tab is the default view in the Management Pop-up Window.
External Only
Field Content
Vendor: The drive vendor name (for example, TANDBERG)
Model: The drive model (RDX)
Serial Number: The drive serial number
Status: The drive status (Good or Drive Error)
Load Count: The total number of times media was loaded in this drive
Firmware Rev: The current drive firmware revision
Product Type: The type of product (for example, USB3, USB3+, or SATA-III)
OEM Name: Indicates if the firmware is specific to an OEM (for example:
Tandberg)
Born On Date: The date the drive was manufactured (may be blank on older
models)
Drive Mode: The drive's operation mode (Removable or Fixed)
Power Source USB 3.0 external drive power source (Adapter Powered or Bus
(External Only) Powered)
Drive Policy The policy governing the drive’s performance.
(External Only)
Field Content
Vendor: The cartridge vendor name (for example, Tandberg Data)
Model: The cartridge model (for example, QuikStor)
Serial Number: The cartridge serial number
Status: The cartridge status (Good or Cartridge Error)
Load Count: The total number of times this cartridge was loaded
Firmware Rev: The firmware revision of the HDD inside the cartridge
Cartridge Type: Type of cartridge (Disk)
Write Protect: The Write Protect state of the cartridge (OFF = writing enabled,
ON = writing disabled)
Temperature: The cartridge temperature reported in degrees centigrade (C)
Capacity: The total cartridge user data space (available space and
space in-use)
Free Space: The amount of unused, available cartridge user data space
Bytes Read: The total number of bytes read from the cartridge
Bytes Written: The total number of bytes written to the cartridge
Encryption Tab
The Encryption tab in the Management Pop-up Window shows two information fields:
• Cartridge Info – The cartridge primary information (Vendor, Model, and Serial Number).
• Status – The protection status (such as, AES 256 Encrypted or Not Encrypted).
NOTE: If the RDX drive had previously been enabled for automatic drive media authentication, the
Advanced Passwords and Permissions button will also be visible.
IMPORTANT: When using the Basic Password Protection option, data on the cartridge is
NOT encrypted and is only protected by a password.
2. At the Protection Type Selection dialog box, select your protection type.
3. If Basic Password Protection is selected, at the pop-up warning about losing your
password, select Yes to continue.
Clicking Yes accepts the Basic Password Protection selection while clicking No clears
the Basic Password Protection selection and returns you to the Protection Type
Selection dialog box.
CAUTION: If you lose your password, the media becomes unusable and a media reset is
not possible. Forgetting your password is not covered under our product warranty.
4. Click OK to continue.
5. At the New Password Selection dialog that opens (AES 256 XTS screen shown here),
perform the following steps.
CAUTION: If you lose the passwords for your RDX cartridge, it cannot be erased and is
no longer usable. Data recovery services are both excluded and impossible.
Forgetting your password is not covered under our product warranty.
Disable Access
Once encryption or password protection has been set, the access button shows Disable Access.
To disable access:
1. Click the Disable Access button.
2. At the Access Disabled pop-up message, click OK.
Access is now disabled, a large red icon with an “X” is shown in the Status information field,
and the access button changes to Enable Access.
Enable Access
If access to the media has been disabled, the access button then shows Enable Access.
To enable access:
1. Click the Enable Access button.
2. At the Input Password dialog box, enter your password and click OK.
Access is now enabled, a large green icon with a check mark symbol is shown in the Status
information field, and the access button changes to Disable Access.
The protection password can be changed for both AES 256 XTS encryption and basic password
protection.
CAUTION: If you lose your password, the media becomes unusable and a media reset is not
possible. Forgetting your password is not covered under our product warranty.
Cartridge data protection (AES 256 XTS encryption or basic password protection) can be
removed.
The two different procedures Remove AES 256 XTS Encryption (page 24) and Remove Basic
Password Protection (page 25) follow.
2. At the dialog box, select either NFTS or exFAT, and click OK.
3. For AES 256 XTS, to permanently delete all data and reformat the cartridge, at the
removal Confirmation dialog box, click OK.
CAUTION: As soon as you confirm the removal of the encryption, this option completely
deletes all the passwords and all the data, and then repartitions and reformats the RDX
cartridge. There is no undo option. Any data on the cartridge is permanently lost and is
not recoverable as the data was only readable with passwords that were initially used to
generate the unique encryption key.
A progress bar for removing encryption on the cartridge is shown. When done, the
cartridge is no longer protected and you are returned to the Encryption tab.
IMPORTANT: This operation doesn't delete any data and, after the password is removed,
the data can be accessed normally.
A progress bar for removing password protection is shown. When done, the cartridge is
no longer protected and you are returned to the Encryption tab.
Advanced Options
NOTE: If access is currently disabled, to activate the buttons at the bottom of the Encryption tab,
click Enable Access and use the current password to access the cartridge and the Advanced
Passwords and Permissions button.
Clicking the Advanced Passwords and Permissions button displays a dialog box with four
advanced configurable options:
• Add a Password
• View/Modify/Delete Existing Passwords
• Add an Automatic Drive Media Authentication Password
• Delete Automatic Drive Media Authentication from RDX Drive
When done, click Close to return to the Encryption tab.
The procedures for configuring these advanced options follow.
Add a Password
Use this option to configure additional passwords for cartridge access with different
permissions. Up to eight passwords can be configured per cartridge (one Master Password and
up to seven additional or automatic authentication passwords).
1. Click Add a Password to open the New Password Configuration dialog box for adding a
password.
4. At the lower left, you can change the default name of the new password in the
Password Name field.
5. Click OK to accept the settings.
6. At the Confirmation dialog box, click OK.
A progress bar for adding an additional password is shown. When done, the new
password is immediately in effect and you are returned to the Advanced Options dialog
box.
CAUTION: As soon as you confirm the removal of AES 256 XTS encryption, this option
completely deletes all the passwords and all the data, and then repartitions and
reformats the RDX cartridge. There is no undo option. Any data on the cartridge is
permanently lost and is not recoverable as the data was only readable with
passwords that were initially used to generated the unique encryption key.
NOTE: To re-enable write access, return to this option, disable the current automatic
authentication, and then re-enable it allowing write access.
Once configured and ejected, whenever the RDX cartridge is re-inserted in that RDX drive, the
encryption status shows it to be auto-decrypted.
Test Tab
The Test tab of the Management Pop-up Window has three different tests that you can run:
• Self Test – This test checks if the device is functioning properly.
• LED Test – This test checks the device LEDs.
• Write / Read Test – This test verifies that the drive can both write and read the RDX
media in the device.
All tests run automatically when you click the button. A progress bar is located in the test
message area at the bottom. While the test runs, the progress is shown in the bar.
Once the test is done:
• If the test completes successfully, the progress bar turns green and a success message is
displayed.
• If the test fails, the progress bar remains blank (gray) and a failure message is
displayed.
Self Test
Self Test performs a simple test of the drive and also the cartridge (if inserted).
Self Test is designed to determine if the host system can communicate with the drive and if
the drive can communicate with the cartridge.
LED Test
LED Test causes both the cartridge LED and drive LED to alternately flash first green then
amber for several seconds.
NOTE: A cartridge needs to be inserted into the drive to see the cartridge LED flashing.
This test is designed to ensure that the both drive and cartridge LEDs work properly to give
the user correct indications about drive and cartridge status.
Write/Read Test
Write/Read Test is designed to ensure that the host system is capable of doing file writes to
and file reads from a formatted cartridge.
The Write/Read test requires the following:
• A properly formatted cartridge is inserted into the drive.
• The cartridge must have some free space for the test to run.
• The cartridge write-protect switch is set to the OFF position.
This test writes a temporary file to the free space and then reads and compares the data in
that file to the original file. When the test completes, the temporary file is deleted.
Utility Tab
The Utility tab of the Management Pop-up Window has the following utilities that you can run:
• Update Firmware – This utility enables you to update the device firmware by opening an
update file and running it.
• Partition and Format Cartridge – This utility enables you to partition and format a
cartridge in the drive. The formating can be either NTFS or exFAT.
• Change Drive Mode – If the drive supports changing drive modes, this utility lets you
change the mode (Fixed Disk or Removable Disk).
• Change SATA III Mode – This utility lets you switch between 3G/6G and 1.5G/3G SATA
III modes.
• Eject Cartridge – Remotely ejects a loaded cartridge.
Utility functions run to completion. You are not allowed to run another utility function, switch
tabs, or close the Management Pop-up Window while they run. A warning message appears
when attempting to close the pop-up window before a function completes.
Update Firmware
CAUTION: DO NOT power OFF the system while updating drive firmware. If a cartridge is loaded,
it must be ejected before continuing.
NOTE: To find the latest RDX drive firmware update, click Help > Check For Updates. A dialog box
shows if there is an update and provides a link. You can also find updates listed on the
Tandberg Data website:
http://www.tandbergdata.com/us/index.cfm/products/data-protection-software/
When you click Update Firmware, a dialog box appears for you to select the firmware image
file. The file extension is drive dependent: “.BIP” for USB2 or SATA1 drives and “.BIN” for
USB3 or SATA3 drives.
During the update process, RDX Manager checks to verify you have a good firmware image file
and that it is the correct file for your RDX product.
Update Procedure
NOTE: Updating firmware can not be done with media in place even if the drive is in “Fixed Disk”
mode. If media is in place, a message pops up to inform the user to eject the media. Click OK
and then eject the cartridge from the drive.
1. From the RDX drive manufacturer's website, download the latest firmware image.
Make a note of the location where you saved the file.
2. Click the Update Firmware button to display the search box.
3. Select the image file you downloaded and click Open.
The firmware update process starts. The update only takes a few seconds. When the update
process is complete, the user is notified via the progress bar (green) and a success message in
the message area.
NOTE: If the firmware update process fails, immediately rerun the update process.
Windows 7 or Higher
When you click the Partition and Format Cartridge button on a Windows computer, a Format
Selection dialog opens.
Select either NTFS (default) or exFAT option and click OK. A confirmation message regarding
the deletion of any existing data on the cartridge is displayed.
Click Yes to start the format. Progress and the result is shown in the bottom message area.
Apple OSX
New RDX cartridges are formatted using the NTFS filesystem which may limit their ability to
be written from an Apple computer. To erase and format drives to an OSX writable format, use
the Apple Disk Utility. To manage your RDX drives from the Apple OSX, use the RDX
Manager for Mac software.
NOTE: The Change Drive Mode button is only enabled if the drive supports changing modes.
Changing modes can not be done with media in place. If media is in place, a dialog informs
the user to eject the media first. Click OK and then eject the cartridge from the drive.
When you click Change Drive Mode, a dialog box appears showing the current drive mode (with
that mode button highlighted in blue). Selecting either the current mode or Cancel closes the
function without making any changes.
Click the new mode to activate it. The change completes quickly with the progress showing in
the message area bar.
For SATA III drives, this utility enables changing between 3G/6G mode and 1.5G/3G mode.
For USB drives, the option is grayed-out.
NOTE: Changing modes can not be done with media in place. If media is in place, a dialog informs
the user to eject the media first. Click Yes to eject the cartridge from the drive before
changing the mode.
When you click Change SATA III Mode, a dialog box appears showing the current SATA III
mode (with that mode button highlighted in blue). Selecting either the current mode or Cancel
closes the function without making any changes.
Click the new mode to activate it. The change completes quickly with the progress showing in
the message area bar.
Eject Cartridge
Use this feature to remotely eject a cartridge that is in the drive. This is necessary when
updating the firmware.
Topics in Troubleshooting:
• Basic Troubleshooting
• Technical Support
Basic Troubleshooting
Read-Only RDX Cartridge Not Readable on SATA I and SATA III Drives
Some motherboard chipsets running the Windows operating system with Microsoft SATA
drivers are unable to read an RDX cartridge on an RDX SATA I or SATA III drive that is
in read-only mode.
Symptoms. Cartridges with read and write permissions work normally. Cartridges
become unreadable while the write protect tab is set or while a read-only encryption
password is used.
Solution. Updating SATA drivers available from the motherboard manufacturer or chipset
vendor may resolve this issue. The latest tested version is Intel Enterprise driver 4.3
13.1.0.1058.
CAUTION: Installing incorrect SATA drivers may make your system fail to boot. It is
recommended that you back up your data beforehand and proceed carefully when updating
SATA drivers.
Optional Shortcut
Create a shortcut to RDXManager.exe and add the desired language extension to the
target file path (English example shown):
C:\Program Files (x86)\Overland-Tandberg\RDXManager\Manager\
RDXManager.exe -l en
Technical Support
When you click Help > Support, a RDX Manager Support window opens.
1. Click the Generate RDX System Summary button to create a text file containing the
RDX system information.
2. At the Explorer window that opens, select where to save the
RdxSystemSummary.txt file that is created.
It is recommended to save it to the desktop.
After the file is saved, the dialog box shows the path to the file.
3. Email the RDX System Summary report to Overland-Tandberg technical support:
[email protected]
Include the following information about the issue in your email:
• Provide symptoms of the issue.
• When did the issue occur?
• Which activities have caused the issue?
• Which file objects are affected by the issue?
• Provide a list of third-party-applications installed on your system, including
antivirus scanners and backup management applications.
Symbols D
> (menu flow indicator) 4 data access 20
data protection removal 24
Delete Automatic Drive Media Authentication from RDX
A Drive 30
Add a Password 26 Disable Access 21
Add Drive’s Automatic Authentication Password to
Cartridge 28
Advanced Options E
Add a Password 26 Eject Cartridge 33
Add Drive’s Automatic Authentication Password to Enable Access 21
Cartridge 28
Delete Automatic Drive Media Authentication from
RDX Drive 30 F
overview 25
Full Disk AES 256 XTS Encryption 17
View/Modify/Delete Existing Passwords 27
AES 256 XTS Encryption
enable 17 G
removal 24 GUI language 37
alert definitions 4
auto decrypted 30
I
install RDX Manager 10
B
Basic Password Protection 17
enable 17 K
removal 25 key features 9
C L
cartridge access 20 language selection with CLI 37
Change Drive Mode 33, 34 launch RDX Manager 11
Change SATA III Mode 33, 35 LED Test 32
changing protection password 23
command line options
language selection code 37 M
media eject code 37 Manage RDX Drive button 13
conventions, typographical 4 Management Pop-up Window
customer support 5 accessing 13
Encryption tab 17
1022447 ©2019 40
RDX Manager Product Manual -
Status tab 15
Test tab 31
Utility tab 32
menu flow indicator 4
O
Overland Technical Support 5
P
Partition and Format Cartridge 33, 34
product documentation 3
protection password, changing 23
protection type selection 17
R
RDX Manager
icon 11
installation 10
overview 8
software download 10
uninstall 11
RDX Manager Drive List
Manage RDX Drive button 13
menu options 13
overview 12
Scan for RDX Drives button 14
RDX Manager Support dialog 13
removing AES 256 XTS encryption 24
removing Basic Password Protection 25
removing encryption or password protection 24
Revision History 2
S
Scan for RDX Drives button 14
Self Test 31
silent mode installation 10
software download 10
Status tab
Cartridge Data 16
Drive Data 16
support, technical 38
T
technical support 5, 38
Test tab 31
LED Test 32
Self Test 31
Write/Read Test 32
troubleshooting 36
typographical conventions 4
U
uninstall RDX Manager 11
Update Firmware 32, 33
Utility tab 32
V
View/Modify/Delete Existing Passwords 27
W
Write/Read Test 32