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Gems Faq - 18092018
Gems Faq - 18092018
GEMS
Frequently
Asked
Questions
Table of Contents
TCS Internal 1
TCS Gems
FAQs on Gems
INDEX
What is Gems?
TCS Gems is an online employee recognition platform for managing the rewarding mechanisms at
TCS. It is also available as an app on Ultimatix Touch.
I had won Star of the Month/ other award in April ’07. Why does my Gems Box show zero Gems?
The number of Gems reflected in your account is updated live. Since you had been awarded a
prize/voucher/plaque as per the processes followed earlier (before Gems was a digitized process),
you would not be given any additional Gems for the same award.
Gems points will reflected if you were nominated, evaluated & selected through the Gems portal for
any award.
TCS Internal 2
TCS Gems
FAQs on Nominations
INDEX
Note: Refer to Award Rules document on the Gems homepage, for details on criteria for different
awards
Note: Refer to Award Rules document on the Gems homepage, for details on criteria for different
awards
As an example, you cannot nominate anyone for Service award. Star of Month allows nominations
from Supervisor, Peers. Maitree & CSR awards can be nominated only by respective teams etc.
TCS Internal 3
TCS Gems
A nomination I made, has gone to the incorrect Gems Unit HR due to incorrect tagging in the
system. What can I do now?
Gems picks up the Depute Unit of a nominee/ nominator (based on award type – Individual/ team)
based on the tagging in HRMS. The employee needs to get in touch with the local RMG owner to
correct the tagging in HRMS for the correct data to flow in to TCS Gems.
For the current nomination which has already been made, you can get in touch with the Gems Unit
HR in whose worklist the nomination is pending and request the HR to reassign the workflow to the
correct Unit.
I have submitted a Team Nomination. However, I need to edit/add/delete some of the team
members nominated. How should I proceed?
Please click on the “Log” link, after submitting a Team nomination to check if you have entered
any incorrect Employee Number by mistake.
If the nomination is still pending at HR level 1, you can request the HR owner to help you with
editing the team member details (add/delete)
However if the nomination has already crossed HR level 1, please get in touch with your Unit HR
manager at the earliest to ensure that the nomination gets rejected. Once approved, no changes
will be possible.
TCS Internal 4
TCS Gems
Can I notify employees other than the supervisor of the nominee about the Appreciation Note?
Yes, you have an option to add other employees whom you want to notify in CC in an award
Nomination.
I have nominated an individual for a team award; however, I am unable to submit the nomination.
Why?
The basic condition of a Team Award is that the team should consist of at least 2 team members. If
you nominate an individual for a team award, the nomination will not get submitted, but remain in
the Draft status in your ‘My Nominations’ link.
I have won an award & would like to see my nomination form. Where can I view it?
As an award winner, the achievement summary would be mentioned in the congratulatory e-mail
that you receive. You can also view all your nomination details through the link: TCS Gems -> Home
page ->My Awards
TCS Internal 5
TCS Gems
I had saved a particular nomination as draft. However I am not able to submit the same now.
Why?
If the award for which you have saved a draft nomination has been closed in the system, you
would not be able to submit the same now. However you can edit and save the same for
submission once the Award has opened again.
Please read the Award Rules document on TCS Gems homepage to know the nomination dates
for different awards.
I have submitted a nomination, but it is pending beyond the defined SLA period in the Award Rules
document. What should I do?
In such a situation you need to get in touch with your Gems Unit HR to close it at the earliest.
If the nomination is still pending after follow up with the HR, please raise a ticket in Ultimatix ->
Global helpdesk -> TCS Gems category.
Note: All nominations more than 2 months old i.e 60 days would be Auto Rejected by the system.
Nominations once Auto Rejected cannot be activated again.
TCS Internal 6
TCS Gems
For example, US based local employees will be able to redeem from US catalogue and an expat from
India will be able to redeem from the US catalogue only.
TCS Internal 7
TCS Gems
I am unable to see some items listed in the product Catalogue under Redeem Gems. What
could be the reason?
If you are unable to see an item available for redemption, it could mean:
– The product is not available for delivery, in the geography you selected, Or,
– The product is currently out of stock.
Can I combine the Gems of two or more awards I have received to redeem against a product of
higher value?
Yes, you may combine as many numbers of Gems as you like. As long as the total Gems available
in your Gems box is less than the value of the product, you can redeem for as many products as
you would like.
What happens if I select a Reward Product whose value is lesser than the number of Gems in
my Gems Box?
The amount redeemed gets reflected in your Gems Box and the balance is available for
redemption, until their expiry.
For example, if you have earned 1000 Gems for Star of the Month Award in March 2016 and 500
Gems for Star Team April 2016, you can redeem it against a product worth 1300 Gems, the
balance of 200 Gems get reflected in Gems Box. Gems from the Award of March 2016 gets
exhausted first and the balance of 200 Gems is reflected in your Star Team award of April 2016.
What happens if I select a product whose value is more than the number of Gems in my Gems
Box?
You will not be able to redeem any product whose value is more than the number of Gems you
have. The difference cannot be paid through cash or credit.
TCS Internal 8
TCS Gems
What happens to my Gems if I get transferred from one location or IOU to another, within India
or overseas?
There is no effect on the points collected in the Gems Box, since the system is available globally.
You can redeem your Gems points based on options available in a geography. Conversion ratio of
Gems points will however be applicable based on the Geography/ country from where you
redeem
TCS Internal 9
TCS Gems
I am on deputation from India to TCS – USA / any other overseas location; can I redeem Gems
and request delivery of the product to my residence in India?
You can only redeem Gems points based on the options available in your Depute Location.
Delivery of products (if available) across Geos is not permissible.
TCS Internal 10
TCS Gems
Can I notify employees other than the supervisor/appraiser/reviewer of the nominee about the
Appreciation Note?
Yes, you have an option to add other employees whom you want to notify in CC in an
Appreciation Note.
TCS Internal 11
TCS Gems
Where can I see the details of the products that I have ordered?
You will be able to see the Product Redemption details in TCS Gems -> Reports -> My Redemption
Report.
I have made several redemptions, how can I track the products redeemed in a single order?
From Reports My Redemption report. All products containing the same reference number
would have been redeemed in a single order.
It has been more than 48 hours since I redeemed my Gems and I haven’t received the Order
Confirmation e-mail yet. What should I do?
As reward products are sourced from various vendors, you may receive separate e-mails
depending on your redemption. Please write to [email protected] with a download of your
redemption report and your TCS e-mail ID.
It has been more than 15 days since I redeemed my Gems and I haven’t received my product.
What should I do?
TCS Gems sources products from different vendors. In case you don't receive the reward product
within 15 to 21 days (maximum), please write to [email protected] with your redemption
report. We shall coordinate with the vendor for the status. If any case is highlighted to us beyond
this timeframe (for any reason whatsoever), TCS Gems / Vendor would not be liable for the same.
I have received the Order Confirmation e-mail with the Order ID. How do I track my order?
Please write to [email protected] with your Order ID.
TCS Internal 12
TCS Gems
How long should it take for the reward product to reach me, after receiving the Order
Confirmation e-mail?
If you have ordered for an electronic gift Voucher, the details will be sent by the vendor
directly to the registered email id within 3 working days.
If you have ordered for physical products you should receive the same approximately within
3 weeks from the date of the order confirmation.
Note:
This period may vary depending on the public holidays or other unforeseen circumstances.
Delivery of products in geographies apart from India is as per geography specific timelines. The
same is available at the time of placing a request in a geography. Pls refer to FAQs on Geography
specific process for more details
What if I do not receive the reward products within the stipulated period specified?
In case you don’t receive the products within the stipulated time frame, please write to
[email protected] with your Order ID, TCS email id and a download of your redemption report.
Note: TCS/ vendor is not liable for any loss/ damage once the product/voucher has been
delivered to you in good condition
The validity of the Vouchers I had received have expired. Can the validity of the vouchers be
extended?
Vouchers once expired cannot be extended / revalidated. Pls send an email to [email protected]
with your Order Reference Number.
TCS Internal 13
TCS Gems
Note: Validity of Vouchers is dependent on the Brand and also the Geo where the Voucher is
available.
I have received the reward product from TCS Gems catalogue in damaged condition. What can I
do?
Please do not accept any package which is open or tampered from the courier agency.
In case someone else has collected the package on your behalf, please write to
[email protected] within 48 hours of the product receipt; explaining the case details.
The case will be reviewed by the TCS Gems team for appropriate resolution.
TCS Internal 14
TCS Gems
If I have 3000 Gems do I need to raise multiple requests for Gift cards?
No, you can select multiple quantity, and submit one request. This is true for any
denominations.
In case you are choosing multiple vendors, then two separate requests need to be raised
How long should it take for the reward product to reach me, after receiving the Order
Confirmation?
Please note that procurement of NTUC/Robinsons coupons takes 4-5 weeks from the date of
redemption.
Your location HR will communicate to you on collection/dispatch schedule.
I am scheduled to travel back to my base location and I have already redeemed by Gems Points.
What do I do?
Please connect with your HR or write to TCS Gems at [email protected]. They will assist with a
feasible resolution.
TCS Internal 15
TCS Gems
If I have 3000 Gems do I need to raise 3 requests for 1000 Gift coupons?
No, you can select the quantity as 3, and submit one request for the 1000 gift coupon option. This
is true for any denominations.
How long should it take for the reward product to reach me, after receiving the Order
Confirmation?
You will receive the Gift voucher within 45 days of raising the redemption request
I am scheduled to travel back to my base location and I have already redeemed by Gems Points.
What do I do?
Please connect with your HR or write to TCS Gems at [email protected]. They will assist with a
feasible resolution.
TCS Internal 16
TCS Gems
If I have 3000 Gems do I need to raise 5 requests for 600 Gift coupons?
No, you can select the quantity as 5, and submit one request for the 600 gift coupon option. This
is true for any denominations.
How long should it take for the reward product to reach me, after receiving the Order
Confirmation?
You will receive the Gift voucher within 45 days of raising the request.
I am scheduled to travel back to my base location and I have already redeemed by Gems Points.
What do I do?
Please connect with your HR or write to TCS Gems at [email protected]. They will assist with a
feasible resolution.
TCS Internal 17
TCS Gems
If have 2000 gems points, do I need to raise 2 separate requests for 1000 gems each?
No, you can select the quantity as 5, and amount 1000 submit one request for the 2000 points
together. This is true for any denominations
I am scheduled to travel back to my base location and I have already redeemed by Gems Points.
What do I do?
Please connect with your HR or write to TCS Gems at [email protected]. They will assist with a
feasible resolution.
TCS Internal 18
TCS Gems
If have 2000 gems points, do I need to raise 2 separate requests for 1000 gems each?
No, you can select the quantity as 5, and amount 1000 submit one request for the 2000 points
together. This is true for any denominations.
When can I expect the e-code to be shared with me post redemption of awards in Gems
module?
After you redeem your gems points in Gems module, the equivalent value of vouchers will be
shared with you by the 10th of the next to next month. For example, if you redeem your gems on
15th of March, Jingdong vouchers will be made available by the 10th of May
I am scheduled to travel back to my base location and I have already redeemed by Gems Points.
What do I do?
Please connect with your HR or write to TCS Gems at [email protected]. They will assist with a
feasible resolution.
TCS Internal 19
TCS Gems
Note: - Redemption for these vouchers/products can be made only by associates who are
based/deputed in US/Canada.
If I have 3000 Gems do I need to raise 3 requests for 1000 Gift cards?
No, you can select the quantity as 3, and submit one request for the 1000 gift card option. The
same applies for any denominations
How long should it take for the reward product to reach me, after receiving the Order
Confirmation e-mail?
You will receive the Gift card codes by email on the 20th of the following month. For example - If
you can redeem your points between Jan-1 to Jan-31, you will receive the codes by Feb -20th.
Note: These will be sent on your TCS email id unless you have specified a different id at the time
of redemption.
I am scheduled to travel back to my base location and I have already redeemed by Gems Points.
What do I do?
Please connect with your HR or write to TCS Gems at [email protected]. They will assist with a
feasible resolution.
TCS Internal 20
TCS Gems
For e.g: If you redeem your points between Jan-1 to Jan-31, you will receive the codes by Feb-
20th
Note: Redemption for these vouchers can be made only by associates who are based/deputed in
UK/Ireland.
If I have 3000 Gems do I need to raise 3 requests for 1000 Gift cards?
No, you can select the quantity as 3, and submit one request for the 1000 gift card option.
How long should it take for the reward product to reach me, after receiving the Order
Confirmation e-mail?
You will receive the Gift card codes by email on the 15th of the following month. For example - If
you can redeem your points between Jan-1 to Jan-31, you will receive the codes by Feb -20th.
Please Note: These will be sent on your TCS email id unless you have specified a different id at the
time of redemption.
I am scheduled to travel back to my base location and I have already redeemed by Gems Points.
What do I do?
Please connect with your HR or write to TCS Gems at [email protected]. They will assist with a
feasible resolution.
TCS Internal 21
TCS Gems
For e.g: If you redeem your points between Jan-1 to Jan-31, you will receive the codes by end of
Feb.
Note: Redemption for these vouchers can be made only by associates who are based/deputed in
Europe
If I have 3000 Gems do I need to raise 3 requests for 1000 Gift cards?
No, you can select the quantity as 3, and submit one request for the 1000 gift card option.
How long should it take for the reward product to reach me, after receiving the Order
Confirmation e-mail?
You will receive the Gift card codes by email on the 15th of the following month. For example - If
you can redeem your points between Jan-1 to Jan-31, you will receive the codes by Feb -20th.
Note: These will be sent on your TCS email id unless you have specified a different id at the time
of redemption.
I am scheduled to travel back to my base location and I have already redeemed by Gems
Points. What do I do?
Please connect with your HR or write to TCS Gems at [email protected]. They will assist with a
feasible resolution.
TCS Internal 22