KMF Internship Project Report - 81922739
KMF Internship Project Report - 81922739
EXCUTIVE SUMMARY
India is the world's highest milk producer and all set to become the world's
largest food factory. The milk industry in India is witnessing a stupendous growth.
The production of liquid milk touched a high of 85 million tones in 2001-02 placing
the industry first in the world.
Since 1991, after liberalization, anybody and everybody have been free to
enter the dairy industry and to reap benefit from the markets that Domestic
federations created and nurtured with their sweat and blood. Multinationals, backed
by their surplus capital, are seeking a hefty share of Indian milk and milk products
market. At the same time, regional private companies have been able to penetrate
markets on the strength of aggressive pricing made possible by cavalier treatment of
taxation laws and quality standards.
This Internship Training was undergone to get the practical exposure of Milk
Industry. The Internship program was undergone in Mandya Milk Union Ltd.,
(MANMUL), an AMUL Patterned Dairy cooperatives, which is supervised by KMF.
The principle objectives of the study is to get interrelate the theoretical aspects
with practical things that are moving in industry, and studying the organization as a
whole. Some important objectives of the study are:
1
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
The study helps to get an overall idea regarding the various departments in the
organization and overall function of organization. This organization study mainly
focuses on organizational setup, overall performance, departmental performance etc.
To get a practical vision of the organization apart from the theory which have
been learned in the class
To understand the actual working condition
Because of official secrecy the managers of the company are not ready to give
certain data.
Could not get sufficient time to intract much with the senior managers as they
were always busy with their works.
2
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
The required information and data was assimilated through two sources:-
Primary Data:-
Secondary Data:-
Internet.
3
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
INDUSTRIAL PROFILE
The progress of mankind and civilization has, since history began, been closely
alike with his diet. Even today the leading nation and nations capable of becoming
strong are those, which can obtain food in abundance for their people.
It has been said that cow is a machine that converts raw materials (plants) in
food in a surprisingly efficient manner. The method by which cattle are managed in
order to produce milk can be accomplished in many ways. In order to be most
successful, dairymen or those contemplating entering the business should carefully
survey to produce under local conditions.
Milk may be defined as the whole, fresh, clean, lacteal secretion obtained by the
complete milking of one or more healthy milch (Milk giving) animals. It is an almost
an ideal food. Although milk is commonly thought as a beverage, it is natures most
nearly prefect food and contains more actual solids than many so called solid foods,
especially vegetables. Milk is the only food, which is designed by the nature solely as
food. An adequate consumption of milk can correct dieting deficiencies for most
people to have strong and healthy bodies. It is a delicious and appetizing food for all
ages as well as being healthful.
4
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
CONSTITUENTS OF MILK
PERCENTAGE
WATER 87.0%
BUTTER FAT 4.0%
CASEIN 2.8%
ALBUMIN 0.5%
LACTOSE (MILK SUGUR) 5.0%
MINERALS 0.7%
Milk constituents are divided into two groups, namely, water and solids. The
constituents other than water are called the total solids (TS). The total solids minus
the butterfat are termed as the solids-non-fat (SNF). All the constituents except the
butterfat are known as the milk serum.
The major constituents of milk are water, butterfat, protein, lactose and minerals. The
minor constituents are vitamins, pigments such as carotene, fat-soluble pigment
lactoflavin, and water-soluble pigment lactoflavin, cholesterol, phospholipids
(lecithin), and sterols, enzymes such as lipase, galactase, diastase etc, gases such as
carbon dioxide, oxygen and nitrogen and nitrogenous substances such as uric acid,
5
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
urea’s nitrogen and traces of amino acids. The true constituents are milk fat, casein
and lactose.
Milk is absolutely essential for the welfare of the human race, the cow has
been rightly called “the foster mother of the human race” and she is found in most of
the civilized countries of the world.
Until the 1940, there was very little published information on the method of
preparation and use of these products. The credit for the first publication on the
subject goes to Dr. W.B.Davis, the first director of the industry research, Indian Diary
research Institutes (now National), Bangalore. Within the span of these four decades
since his book appeared, considerable research has been places in indigenous Dairy
products.
The Indian dairy industry is heading towards new century with an accelerated
and positive momentum. With unprecedented growth in milk production by over two
and a half time in the also two decades to about 58.8 million tones in 1992, India has
emerged as the largest milk producer in the world with an annual milk production of
76 million tones. Food processing industry ranks as the fifth largest industry in the
country. Though the milk and milk products have 85% business in unrecognized
sector, it is having only 7% growth per year.
The demand for milk and milk products in the country is on the rise. The
increase in purchasing power and pace of urbanization is leading to a change in the
lifestyle and consumption habits of the households. The current trends indicated that
6
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
44% of the total population would be urban. This will definitely lead to an increase in
consumption of dairy products.
The domestic market for butter and ghee is growing at a healthy rate of over
10% per annum but the same may not be true in case of an international market. The
production and export of butter has witnessed a major decline in some of the
developed countries. The situation is now alarming to the industries which are having
international market for this product. These companies definitely have to think about
other potential products that are gaining steady growth all over the world.
The production of dried milk and related products has become an increasing
important segment of dairy industry. The concept was started to utilize the surplus
milk manufacture of products having good shelf life at room temperature in the flush
season. Today, a number of industries are involved in the manufacturing of variety of
dried products comparable to their western counterparts. A range of products is
widely accepted for direct consumption or their different applications in various
products.
7
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
COMPANY PROFILE
KMF has 13 Milk Unions throughout the State which procure milk from
Primary Dairy Cooperative Societies (DCS) and distribute milk to the consumers in
various Towns/cities/Rural markets in Karnataka.
The first ever World Bank funded Dairy Development Program in the country
started in Karnataka with the organization of Village Level Dairy Co-operatives in
1974. The AMUL pattern of dairy co-operatives started functioning in Karnataka
from 1974-75 with the financial assistance from World Bank, Operation Flood II &
III. The dairy co-operatives were established under the ANAND pattern in a three tier
structure with the Village Level Dairy Co-operatives forming the base level, the
District Level Milk Unions at the middle level to take care of the procurement,
processing and marketing of milk and the Karnataka Milk Federation as the Apex
Body to co-ordinate the growth of the sector at the State level.
Coordination of activities among the Unions and developing market for Milk
and Milk products is the responsibility of KMF. Marketing Milk in the respective
jurisdiction is organized by the respective Milk Unions. Surplus/deficit of liquid milk
among the member Milk Unions is monitored by the Federation. While the marketing
8
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
of all the Milk Products is organized by KMF, both within and outside the State, all
the Milk and Milk products are sold under a common brand name NANDINI.
9
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Mandya Milk Union was registered in the year 1987. The Product Diary,
Gejjalagere was then managed by Mysore Dairy. In the year 1988, The Product Diary,
Gejjalagere was handed over to Mandya Milk Union.
MANMUL with its headquarters at Gejjalagere has got liquid milk plant of 2.5
Lakh liters capacity and a powder plant of 10 MT capacities per day through the
assistance of NDDB. It has two chilling centers at Nagamangala and KR Pet. The
diary has a spread of 47 acres of land at Gejjalagere and 3 acres each at KR Pet and
Nagamangala.
MANMUL was a part of Mysore & Tumkur Milk Union till 1987. In 1988
Union started marketing about 5,000 liters per day which gradually extended to about
15,000 liters. There came a boom through the advent of milk marketing in Bangalore
city from 1993. As on today the Milk sales is about 2.20 lakhs liters per day(1.24
lakhs liters in sachet and 0.35 lakhs liters in bulk) with annual turnover of Rs.65
crores alone on this account out of the total Rs.100 crores turnover through the sales
including milk products like Skim milk powder (SMP), Butter, Ghee, Burfi, Lassi,
Curds etc. Once MANMUL got hold of the Bangalore marketing, it has a steady and
continuous profits from 1994-95.
10
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
1. Establish : 1988
2. General
Area of the Dairy : 47 acres
Handling capacity : 200000 LPD
Estimated cost of Building : 1.83 crores
Number of employees : 410
3. Milk Procurement
Dairy co-operative societies functioning : 1150
Dairy societies registered : 994
Procurement routes : 61
11
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Chilling centers : 2
Districts covered : 1
Taluks covered : 7
Villages covered : 1182
4. Milk Distribution
Distribution routes : 56
Districts covered : 3
Selling agents : 750
Selling agents in urban : 486
Selling agents in rural : 264
Milk parlors : 21
VISION OF MANMUL
Product diversity
To compete with MNCs and private dairys with better quality of milk
and milk products and in the process sustain invincibility of cooperatives.
MISSION OF MANMUL
Procuring the raw milk from the local farmers at fair prices.
12
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
OBJECTIVES OF MANMUL
1. To encourage rural farmers to engage in dairy farming and producing more milk
and good quality of milk at least cost.
2. To provide assured and remunerative market for the milk produced by the farmer
members.
3. To provide good quality of milk and milk products to the people of urban area by
scientifically processing the milk obtained from rural area.
4. To create harmonious environment for the human resource of the union can
perform at its best, being a communication bridge between producers and consumers.
13
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
QUALITY POLICY
MANMUL is the first among the dairy plants in south India to obtain ISO –
9001:2008
From International Standard organization. And HACCP-15000 certificate from the
bureau of Indian standing and is in continuous process to further obtain ISO- 22000
certificate.
An ‘extra grade certificate has been awarded to milk powder manufactured by the
milk powder plant.
3.1. Background:
The multi level, multi unit organization with total vertical integration of all
dairy development activities was set up with cooperative societies at grass rout level,
milk union at the middle level in the dairy development cooperation at the state level
as an apex body, vested with responsibility of implementing Rs.51 corers project.
At the end of September 1984 the world bank aided project ended and the
dairy development activities continued under operation flood 2.
14
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
The activities were extended to cover the entire state expect costal taluks of
Uttarakannada district and the process to dairy development was continued in the
second phase force April 1984.KMF came in to existence in may 1984 as a succenor
to KDDC. After the closure of operation flood II, extended on 31-3-1996. The spills
over work are financed by NDDB force 1-4-1996 under different terms and
conditions.
Co-operative Society
15
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Procurement:
The Mandya dairy collects milk from villages through co-operatives. There
are 1150 co-operative societies producing units.
Production:
MANMUL has a unique nature of homogenizing the milk and selling it to the
consumers through bulk vending booths and FRP tanks. In addition to production
toned milk in sachet and produces full cream milk homogenized cow’s milk, double
toned milk, in sachet and product like Butter, ghee, curds, and buttermilk in sachets.
MANMUL not only operates in Mandya districts, but, also operates in some parts
of Bangalore rural and Bangalore Urban districts. It operates 733 distribution centers,
all the agents besides, there are 70 milk parlour maintained by the dairy
16
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
1955: First dairy in Karnataka set up at kudige, kodagu district on 08- 01-
1955.
1965: Biggest dairy in Karnataka with 1 lakhs liters per day liquid milk
processing factory set up at Bangalore.
1974: World Bank aided Karnataka dairy development project implemented
19-06-1974 to 30-09-1984.
1974: Karnataka Dairy Development Corporation (KDDC) was established on
1-10-1974.
1975: First spear head team is positioned on 01-07-1975. Government dairies
transferred to KDDC on 01-07-1975. First registration of milk producer’s co-
operative society.
1976: First registration of the union on 23-11-1976.
1980: Karnataka milk products limited established on 01-03-1980.
1983: Corporate brand name “NANDINI” given on 13-02-1983.
First cattle feed plant commissioned at Rajankunte on 21-03-1983.
Capacity expanded from 100 MT to 200 MT on 01-06-1997.
1984: Operation flood-II implemented on 01-04-1984 to 30-09-1987.
1984: Karnataka milk federation is born on 01-05-1984.
1984: KDDC transformed into KMF on 01-05-1984.
1984: KMPL assets transferred to KMF on 01-02-1984.
1984: Product dairy, Dharwad commissioned on 12-09-1984.
1984: Mother dairy started functioning on 07-12-1984.
1985: Remaining government dairies transferred to KMF on 14-02-1985.
Dairies at Hassan, Tumkur &Mysore transferred to district milk unions on 01-
06-1987.
1988: Dairies at Bangalore, Gejjalagere, Dharwad, Belgaum and Mangalore
transferred to district milk unions on 01-09-1988.
1988: Training center at Mysore, Dharwad, and Gulburga transferred to
unions.
1989: Milk supply to Calcutta mother dairy through railway tankers from
mother dairy, Bangalore on 03-03-1989.
1989: Centralized marketing organized on 01-05-1989.
17
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
1989: Last milk shed registered as a union (Raichur & Bellary union) on 12-
12-1989.
1991: Karnataka Holstein Friesian breeders association [KHAFBA ]
Registered on 25-03-1991.
1991: Chilling & processing plants at Bijapur, Gulbarga, Bellary, Shimoga
and Kolar transferred to district milk union on 01-08-1991.
1991: First pilot project on embryo transfer technology implemented.
1992: Commercial production & marketing of NANDINI flavored milk
lunched on September 1992.
1993: Milk procurement on a single day crosses million kg levels in December
1986 and average milk procurement per day for the year crosses million kg
levels.
1994: Liquid milk sale crosses one million liters per day.
1995: Varieties of new Branding products viz. Nandini pannier, Burfi, Kova,
& Sweet Curds launched.
1996: Foundation stone laid for cattle feed plant at Hassan on 09-02-1996.
Production started on 09-09-1998.
1996: Foundation stone laid for piuch film manufacturing unit at munnekolalu
Bangalore district on 01-03-1996. Production started on 20-10-1997.
1996: Foundation stone laid or mega dairy & new powder plant at Bangalore,
mini dairy scheme & other development programs on 01- 11- 1996.
1997: Inauguration of ice cream manufacturing unit at mother dairy premises,
Bangalore on 13-06-1997.
1998: Installation of LN2 distribution system for Karnataka state on oct. 1998.
1998: Launching of new products
o Jamoon Mix
o Mysore Pak
o Tetra Fino Packaged Nandini “Good life” Milk
o Badam powder
O Good life high fat milk 2000: ‘Mega Dairy’ started functioning in
Bangalore union on 17-12-2000.
2001: Starting of sales depot at mangalore in addition to depots at Bangalore,
Hubli, & Tirupathi on 02-09-2001.
18
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
19
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
After liberalization, entry barriers in the dairy industry eased for new entrants.
Many private players enter and exit the market very often. The main competitors for
MANMUL products are Arogya,
Heritage, Jercy
Dodla
Thirumala
Real Fresh
Milkway
Neelgiri
Ujwal.
Plans of major companies like Reliance, ITC to enter into milk market in
future.
20
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
21
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
. 250 Gms 23
. 250 Gms
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
MILK:-
24
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Toned milk :
A perfect blend of good health and wholesome taste. It is an ideal choice for
people in search of a nutritive balanced diet that does not compromise on taste. It is
the right way to stay fit and fine. Jolly and cheerful.
Standardized milk :
Tasty and malaidar, Enjoy its richness as it has balanced amount of cream –
neither more nor less – just right at affordable price.
Skimmed milk :
In Skimmed Milk as much as fat is removed, yet ey continues to supply all the
nutrients that Full Cream Milk does.
Flavored milk :
MANMUL Dairy Flavored Milk captures all the goodness of MANMUL
Dairy’s pure and fresh milk combined with the magic of special flavours. Made from
Double Toned Milk, and available in Kesar Elaichi, Chocolate and Vanilla flavours –
these drinks are light and refreshing and capture the great taste of these unique flavors
without being heavy or too filling. These tasty drinks. Available in 300 ml and 500
ml, are perfect foe any occasion.
It is longer shelf milk variant. It is treated with ultra high temperature and it
has a shelf life of 60 days without refrigeration available in 500ML packs.
Homogenized Milk :
It is pure that is homogenized and pasteurized. It is available in 500ML packs.
25
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Ghee:
Ghee is made from buffalo milk and has every quality that you would
look while purchasing. The formulation developed delivers superior flavor and aroma.
All the packs are carefully packed to ensure that the rich flavor and aroma of
MANMUL Dairy Ghee gets sealed in and remains intact for you to savors and enjoy.º
Butter:
Curd:
26
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Nandini curd, made from pure milk, thick and delicious. It is available in
200Gms and 500Gms sachet
Milk powder
Filtered
Pasteurization
Re-chilling through PHE 6-8 deg’C
1. Balance tank
2. Regeneration 1
Stored3.inFilter
raw milk silos at 6-8 deg’sC
4. Regeneration 2
5. Heating & holding
6. Regeneration2INSTITUTE OF MANAGEMENT STUDIES 27
AISHWARYA Glycol chilled 2 to 4 deg.C
7. Regeneration 1
AND RESEARCH, Bangalore Packed & storage standardization&loaded
Storedin&cold to tankers
in PM silo 4 for
8. chiller storePre-pack
below 10 Bulk BVB & FRP suppliers
Other dairies
Dispatched to market to 6 deg.C
Milk issues
MANMUL
Security Entry
Weigh Bridge
28
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Issues
Cold
Butter
Powder
section
plant
Market
Bulk
packing
29
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
If satisfactory in packed in 25
kgs. Boxes & stored in cold
store at -5 to 15 deg.C
30
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
President
Managing Director
Dy. Mgr. A.H Dy. Mgr. A.I Dy. Mgr. F&F Dy. Mgr. P&I
Production Department
Quality Department
32
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Engineering Department
Stores Department
Administration Department
Finance Department
Marketing Department
Mix Department
Security Department
Production OUTPUT
INPUT
Process
33
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Operation
Raw materials
or processes
Men
Inspection
Products
Machine
Storage
Power Energy
Production
planning &
Plant & control
] Facilities
Dairy wing
2. Quality control
Quality control mainly concern with the quality check up of each milk collected
from co-operative societies. The Quality control department takes the sample of the
milk and its analysis the fat and divides it, like fat and SNF (Solid Not Fat).
3. Milk Processing
The collected raw milk is chilled in the system at 5° C for bringing down the
temperature of atmospheric temperature. After chilling, the milk is transferred to the
Silos (container) and milk is standardized. After milk standardization, the milk is
drawn from silos for pasteurization. In pasteurization process, the milk is heat to 75°
C and cooled to 5° C, and then it is stored in silos again. The pasteurized milk is
transferred to cream separation tank. Here, the cream is separated and stored in cream
storage tank. The cream separated milk is passed to further process.
34
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Separator
In separator fat % is removed from milk (raw milk contains 4.3 % of fat and
dairy milk packet contains mainly 3 % of fat). In separator, it separates milk on fat
basis like Tonned milk 3 % fat and 8.5 % SNF.
The required quantity of standardized and pasteurized milk is transferred for further
production of milk products like Butter, Ghee, Milk powder, Peda etc.,
After the above mentioned process is completed the milk and milk products
goes to packing section. They are packed and dispatched according to the shifts.
Function
This section takes care of the quality of the milk bought from the societies and
the chilling centers and also the quality of various by-products of milk. Initially tests
are conducted to see if the milk is good for using, if suspected of being bad, it is kept
for further tests. The fat test and SNF test are conducted to obtain the percentage of
SNF and fat, based on which the payment is made to DCS.
If the fat and SNF percentage is more, incentive is added to total amount due.
Here, in this department tests are also conducted to see if the procured milk is
adulterated with salt, sugar and soda by the producers. The criteria for quality control
are as per Prevention of Food Adulteration Act (PFA).
1. Argunoreptic test
This test is conducted to find out smell, sweet and flavor of milk.
35
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
This test is conducted to determine heat stability of the milk. This test is conducted as
platform test
3. Adulteration Test
This test is conducted to see if the procured milk is adulterated with salt, sugar
and soda by the producers.
Analysis of Curd
For curd also various quality control tests are conducted in the laboratory. The
various tests conducted are Acidity Test, Yeast and Mould Test, Coliform Test, Body
and Texture, Flavor Test, Way separation Test and Observation test. And also Fat and
SNF test are also conducted to know the Fat and SNF percentage.
Analysis of Butter
For Butter also various quality control tests are conducted in the laboratory.
The various tests are Butter Fat test, Curd Content test, Moisture test, Acidity test or
Free Fatty Acid (FFA), Yeast and Mould test, Coliform counts. Moisture test is
conducted to determine the moisture content of butter according to predetermine
levels of moisture content in the butter.
Analysis of Ghee
The various quality control tests are conducted in the laboratory, for the
analysis of ghee are moisture test, free fatty acid (Acidity) test, RMV (Richards
Messel value), PV (Paulske Value) test and fat test. Here, the fat content, acidity
36
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
percentage and moisture percentage of the ghee is compared with the predetermined
levels of the fat contents, acidity and moisture test.
Structure:
Manager Q.C
Dy. Manager
Asst. Manager
Technical Officer
Senior Chemist
Chemist
Lab Technician
Helper
The products manufactured have very short life and therefore the section
heads to plan for rapid dispatch to the market before it loses its nutritional value.
Considering the management has planned to club the packing section with the
production department so that the time taken for the finished product to the packing
section and from there to the stored is minimized. Packing section is equipped with
laborers, weighting machines, big iron and still racks to place produce fill in trays,
shopping, cutting machine, refrigerator, etc.
37
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
After the inspection work of both quality of materials, are placed properly
on the basis of their nature and to record them in (bin card) rejection
materials are sent the requirements or required type of quality materials.
38
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
The unit which require machinery, power consumption steam, chill water etc,
required an engineering department separately to maintain the power supply and
avoid breakdowns of the machinery and other necessary technical assistance required
for the production. This unit required all the above mentioned power and energy for
the manufacturer of the products and therefore has organized a separate department
called the “Engineering department” headed by a technical officer.
Boiler section
Electrical section
Mechanical section
Refrigeration section
39
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
DIRECTOR DM CIVIL
DEPUTY MANAGER
(ENGINEERING)
TO TO TO DS
(BOILER) (REFRIGERATOR) (MECHANICAL) (ELECTRICITY)
TECHINICAL TECHNICIANS
OFFICER
DAIRY
OPERATIONS
AM (PROJECT)
HELPERS
transport
40
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
The Human Resource department is the primarily concerned with the human
constitution of an organization. It is concerned with the manpower recruitment,
remuneration, promotion, retirement etc., all related to human resource or labors of
the organization.
The Human Resource Department refers to the systematic approach to the
problem of selection, training motivating and retaining personnel in any organization.
It also considers with planning, organizing, directing the personnel functions in the
organization.
1) Recruitment
2) Job analysis and job description
3) Promotion
4) Wages and salary administration
5) Training and development
6) Records and incentives
41
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
42
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Structure:
Deputy Manager
Assistant Manager
Administrative Officer
Superintendent Assistant
Helper
People are the main resources of all productive efforts in every organization. It
is assessed and accepted that human resources are the main components of an
organization and the success and failure of the organization depends on how
effectively they are managed. Acquiring, terminating, developing and properly using
the human resource in the organization is essential for accomplishing the
organizational activities
Function
MANMUL do not have separate personnel department. It is called as
Administrative department in MANMUL. Though the organization has the man
43
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
As MANMUL product dairy has work for the whole day, shift system is
maintained. The employees working in plant in three shifts.
The actual performance will be compared with the plan and corrective actions
are taken, if there is any deviation from the plan.
Terms of Recruitment
The administrative department follows the rules framed by the Registrar of
Co-operative Societies for the purpose of recruitment and selection. It also follows
the Govt. obligation in case of reservation.
44
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
The MANMUL is conducting training programs for all the members of the
DCS at the union training center at Mysore. It also conducts training and development
programs to the employees of the organization at regular interval of time.
45
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
6.2.8.MARKETING DEPARTMENT
Marketing is the business function that identifies customer needs and wants,
determines which target market the organization can sserve the best designs
appropriate products, services and programs to serve these markets. However,
marketing is much more than just an isolated business functioning. It is a philosophy
that guides the entire organization.
MANMUL has a very good marketing network. Marketing slogan of KMF is “Fresh
and Pure”
Manager
Deputy manager
Assistant manager
Marketing officer
Marketing superintendent
Marketing supervisor
46
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Marketing Assistent
Objectives
Product
The product mix of MANMUL consists of milk and milk products, such as toned
milk sachets, standard milk sachets, butter milk sachets, curd sachets, Peda sachets,
etc., all the products are Non – durable products.
NANDINI is the family brand name for all the product of MANMUL. Packaging
for the products of MANMUL differs from one another. Polythene film pouch is used
for the toned milk, standard milk, curds and butter milk.
47
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Place
Distribution refers to the process through which the final products pass from
MANMUL to the ultimate consumer. This process includes intermediaries who
undertake the activities of distributing the products to the general public.
Price
The Statement showing the Rate chart of Milk and milk products:
48
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Promotion
Much of the promotional activities are under taken by KMF, through which
KMF creates brand image among the prospective customers.
The main aim of the promotion techniques is to bring awareness about the
product in the mind of the consumer and to boost sale.
Promotional techniques
The main promotional techniques adopted by the MANMUL are;
1. School children an brought to dairy for visit to create awareness.
2. Arrangements have been made for the visit of women group association etc, to
dairy.
3. Advertisement campaign by way of putting holders, providing display
materials to retailers are undertaken.
4. All through the day advertisement are given to cable operators for telecast and
placing in local papers.
49
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
5. Public contact programme of one day is being launched in the all the taluks of
Mandya district.
All the heavy vehicles are changed to medium insulated vehicle to ensure
timely supply.
Brand building is taken up through acrylic sign boards, Glow sign boards,
Truck painting, wall paintings Etc.,
To strengthen the Home delivery & to encourage delivery boys, water proof
caps and HDPE bags are provided.
School children/ Mahila Mandal (women) will be taken for dairy visit to
develop confidence about quality of milk.
Door-to-door campaigning is taken to educate consumers about quality of
NANDINI milk compared with the other existing private brands of milk.
Every year Agents orientation programme to encourage, understand the
problems and to solve.
Focus is given to train the Marketing & Other connected staff.
Milk is made available throughout the day opening “ANY TIME MILK
Mandya District Mandya Tq.
COUNTERS” in Bangalore City Area by providing VISI Coolers/Deep
Freezers. Maddur Tq.
Magadi Tq.
The area of operation is as under;
Part of Bangalore City Vijaynagar,
Kengeri
50
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
Basaweshwara Nagar
AND RESEARCH, Bangalore
Kamalanagar
MANMUL
Milk will be sold to agents on cash-n-carry basis. The maximum quantity sold by
agents per day is 1,40,000-1, 80,000 liters. The average quantity sold by an agent is
400 to 600 liters per day.
51
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
public, for example, the parlour that was situated in front of the dairy; which was
rendering service round the clock i.e., 24 hours.
The Mandya dairy distributes its products in 56 routes in twice a day i.e., once
in morning and once in the afternoon. Milk will also be sold inter dairies and inter
states dairies. The Mode of supply of the above sales is either by tankers of Mandya
diary or tankers of inter-diary.
DISTRIBUTION CHANNELS
Manufacturer
(MANMUL)
Consumer (Direct)
52
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Apr-2010 178030
May-2010 178534
Jun-2010 183657
Jul-2010 180101
Aug-2010 181693
Sep-2010 180814
Oct-2010 180723
Nov-2010 185381
Dec-2010 185197
Jan-2011 185252
Feb-2011 192832
Mar-2011 195953
Grand Total 2208169.00
Monthly Average Sales 183964.00 Lost month sales( jun 2011) 201504.00
53
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Dy. Manager
Assistant Manager
Superintendent
Cashier
Helper
Function
The finance department in Mandya diary works as a blood for the whole plant.
The main function of this department is to take care of bills passed and bought to
prepare income and profit and loss account statement and also the annual Balance
sheet. The Finance department get funds extremely only from the NDDB. They
provide fund only for expansion purpose and purchase of fixed capital like machinery,
plant & building etc, on long term loan basis. The working capital is provided by the
internal working capital (Depends upon procurement of milk, i.e., producers).
The capital structure of the union consists of share capital collected from
farmers in the form of shares. The authorized capital as on 31/3/10 of the diary is
447.04 Lakh. They do not have any subscribed capital. Every day the cash book is
maintained to record the cash receipts and cash payment of the day. The cheques
received are also entered in the receipts books later and this information is feed into
the computer to record. Tally software is used in accounts. For every payment to
societies is made on weekly basis. The staff salary is made on monthly basis
according to attendance.
Budgeting
54
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
They prepare yearly basis IBP (Integrated Business Plan). The budget amount
depends upon procurement and sale of milk. Each section will propose their
requirement. Finally the IBP will be approved by the board.
The union is presently running at a profit and the profit for the year 2010-11 is
1120.08 lakhs.
5.2.10.MA
NAGEMENT INFORMATION SYSTEM (MIS) DEPARTMENT
Public enterprises like dairies are primarily meant to achieve socio economic
objectives like fulfilling social needs. For efficient management, efficient information
system is essential. Information is the lifeblood of an organization. Decision making
and planning at every level of management requires constant information.
Function.
A full-fledged MIS department exists in MANMUL headed by Manager
(MIS). This department supplies the information to the various department managers
to plan and control the operation.
1. Collection of Data
2. Comparison of colleted data
3. Analysis of colleted data
4. Converting data into real and meaningful information
55
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
1] Collection Data
The Data information is being colleted on the following basis
a. Daily basis
b. Weekly basis
c. Fortnightly basis
d. Monthly data
The middle level management collects the data, which is required for
maintaining the day to day activities of the organization. The data is colleted on the
daily basis and the useful information will be made to help the different functional
heads to plan that activity required for the next day. For e.g., the Procurement and
Sales information is collected everyday and the same will be analyzed by MIS
department, using the data of previous day. Trend analysis is provided to other
functional department such as transport, products, stores, etc., based on which these
departments will plan the activities for the next day, The trend in Procurement and
Marketing will made available to the respective Managers of Procurement and
Marketing as well as to the Producers or rural villages. This personal rush to the
concerned village and provide necessary medical care to animals.
56
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Manager
Deputy Manager
Assistant Manager
57
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Structure:
Manager P&I
Dy. Manager A.H. Dy. Manager A.I Dy Manager F&F Dy. Manager P&I
Extension Officer
Function
This department is concerned with the functions of the procurement of milk,
providing of feed and fodder to the member, establishment of women DCS, providing
of veterinary facilities to the members.
Milk Procurement:-
This collects milk from the producers, each societies located in applicable
commanding villages and its area of operation may extend to one of more villages and
within 2 to 4 kms.
58
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
MANMUL has got 61 milk procurement routes and each route covers around
15 to 20 societies. DCS collects milk from producer and milk is stored in cans and
transported to MANMUL through trucks. If the main dairy is far away from DSC i.e.,
more than 100 kms then milk is transferred to nearest chilling center., to chill the milk
in order to avoid the growth of micro organisms and then it is transported to main
dairy. MANMUL has got two chilling centers located in K.R.Pet (40,000ltrs) and
Nagamangala (20,000ltrs).
After collecting milk from various DCS it will be processed in MANMUL and
supplied to the customers. Apart from the milk, the other materials like packaging
materials, engineering materials are procure through calling tenders.
The payment is made to supplier of milk on weekly basis and the payment for
the transport contractors is made once in the fortnight. In case of shortage of milk the
union purchases milk from the other dairy at inter-dairy price .The payment is made
to farmers on the basis of percentage of Fat content and for DCS, percentage of fat
content and SNF percentage.
DCS DCS
DCS DCS
59
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
K.R.Pet Nagamangala
Chilling center Chilling center
DCS
DCS DCS
MANMUL
The chilling at each place works under 2 shifts i.e., morning and evening. The
functions of a chilling center are as follows:
As soon as the milk is received at the reception dock, it empties from the cans to the
milk weigher and weighed. Each society’s milk is dumped and composite samples are
taken for testing after preliminary checking for test of any adulteration or durability of
milk.
In society, the quality and quantity of milk is recorded in a statement called truck
sheet. On the basis of which computerized billing is arranged. A copy of such
recording of each society is sent to the respective societies as acknowledgement by
his dairy and for cross examination by the society. After the milk is dumped into a
dump tank, and plunged to a chiller. This chiller is called PHE (Plate Heat
Exchanger). This is done to cool the milk as per the principle to reduce the growth of
microorganisms to maintain quality. The chiller can chill 60,000 ltr of milk per hour.
The milk is chilled with ice-water.
60
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
There are 2 inlets and 2 outlets, one for milk and one for ice-water in the
chiller. The PHE is divided into number of plates that carry continuous chilling of
milk, to the storage tank. From this tank it is pumped into tankers for transportation to
the main dairy. If in the preliminary testing the milk is suspected to be bad and if
found positive it will be collected separately and then it is separated using separator
and checked for COB (Clot On Boiling) +ve test. If the milk curdles, the milk is
discarded, if only flakes appear, the milk separated using separator to separate fat.
This fat is later transported to the dairy for manufacture of butter.
Reception takes place in two shifts i.e., morning and evening between 9:45 am to
12:30 pm. Evening shift between 9:30 pm to 11:30 pm.
The chilling centers consist of a Manager who takes care or rather supervises
the work of the reception dock, quality control department, Administrative assistants,
operator and Helpers. They take note of number of cans delivered morning and
evening to CC and delivery tank, departure time to main dairy if there is any bad milk
societies name etc., is noted later at the end of each day. The report is submitted to the
main dairy including the 4 copies of truck sheets. After that the chilling center
transfers milk into a tanker that has to be delivered to the main dairy.
61
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
5.2.13.SECURITY DEPARTMENT
Function
Security is nothing but safeguarding the property of the organization against
any malpractices. The security department in MANMUL is concerned with the
security measure at the main gate of the organization and also takes care in and
around the plant site. The security department ensures that the workers arrive at the
right time to the premises and the entry of trespassers into the premises is checked.
The visitors have to seek permission from security before entering the premises. The
department is also makes note of the quantity of the Milk which has entered the dairy
through tankers and the quantity of Milk dispatched from sthe plant. By this
information, the department prepares the report of activities of every day and reports
it to the Managing Director.
SECURITY DEPARTMENT
Structure:
Security Officer
Security Supervisor
Assistants
62
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
63
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
"Hard" elements are easier to define or identify and management can directly
influence them: These are strategy statements; organization charts and reporting lines;
and formal processes and IT systems.
"Soft" elements, on the other hand, can be more difficult to describe, and are less
tangible and more influenced by culture. However, these soft elements are as
important as the hard elements if the organization is going to be successful.
The way the model is presented in Figure 1 below depicts the interdependency of the
elements and indicates how a change in one affects all the others.
Let's look at each of the elements specifically:
Strategy:
The plan devised to maintain and build competitive advantage over the
competition.
64
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Structure:
The way the organization is structured and who reports to whom.
How is the company/team divided?
Systems:
The daily activities and procedures that staff members engage in to get the
job done.
What are the main systems that run the organization? Consider financial
and HR systems as well as communications and document storage.
Where are the controls and how are they monitored and evaluated?
What internal rules and processes does the team use to keep on track?
Shared Values:
Called "superordinate goals" when the model was first developed, these
are the core values of the company that are evidenced in the corporate culture and
the general work ethic.
65
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
What are the fundamental values that the company/team was built on?
Style:
The style of leadership adopted.
How participative is the management/leadership style?
Are there real teams functioning within the organization or are they just
nominal groups?
Staff:
The employees and their general capabilities.
Skills:
The actual skills and competencies of the employees working for
the company.
66
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Placing Shared Values in the middle of the model emphasizes that these
values are central to the development of all the other critical elements. The company's
structure, strategy, systems, style, staff and skills all stem from why the organization
was originally created, and what it stands for. The original vision of the company was
formed from the values of the creators. As the values change, so do all the other
elements.
SWOT ANALYSIS
Strengths
1. Market leader.
2. Provides excellent veterinary, Vaccination, Extension facilities, Feeds and Fodder
seeds supply etc., in the field, which cannot be thought off by any private operator.
Hence earned lot of goodwill from member producers, who patronize the Union
throughout the year.
3. “NANDINI” is a trusted household brand name.
4. Highly remunerative and timely payment to producers.
5. Economies of scale – More volumes leading toeless cost on each unit sold, which
is difficult to match by any one in the market.
6. Union is in good financial position, even with least margin between procurement
price (one among the highest in the country) and sale price (one among the lowest in
the country).
7. Good institutional support from KMF, NDDB, NCDFI, Etc.,
Weakness
1. Lack of flexibility in deciding about its operation. No authority over issues like
pricing, offering volume discounts etc
67
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Opportunities
1. MANMUL has got eternal Bangalore market which can be extended very
comfortably to 1.5 Lakh liters market in about couple of seasons.
2. Because of logical location MANMUL has a perennial supplies of milk to Tamil
Nadu and Kerela
3. At much better price than any other milk unions’ price obtained in Karnataka.
4. Institutional markets, bakeries, hotels, Etc., are not fully tapped and these can
captured preferably by direct marketing.
5. Market milk share of unorganized sector still remains to be tapped.
6. Exploit the “Human Face”, by positioning in the market as an organization with
social responsibilities of serving the milk producer by paying remunerative price and
serving customer by offering hygienic quality product at a reasonable price
throughout the year. Union is not in the business to maximize the profit as in the case
of private dairies and is acting as price stabilizing force in the market. Projecting these
to the customers will reinforce the positive image of the organization in customers’
minds as a caring organization which service to them as its motto.
Threats
1. After liberalization, entry barriers in the dairy industry eased for new entrants.
68
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
2. Private dairies procure milk at lowest cost from producers and sell milk resorting
to unethical trade practices.
3. It is a marketing war in which union has to fight by rules and other i.e., private
dairies do not fight by rules. Hence, there is no level playing field for organization
with social responsibilities to compete with organizations with purely profit motive.
4. Some private dairies are selling homogenized milk, which appears rich. The union
cannot homogenize all its huge quantity of milk being sold due to lack of
homogenizing capacity and increase in processing cost.
5. Plans of major companies like Reliance, ITC to enter into milk market in future.
GENERAL OBSERVATIONS
69
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Recommendations
The company should arrange the brand awareness campaigns and exhibitions.
3, 5&10 Liters sachets should be introduced to attract institutional market like
hotels, hospitals, factories and other major institutions.
Retailers’ Sales margin should be increased to motivate them to push the
NANDINI Products more.
Business to Business and Business to Consumers website should be created to
enhance online Marketing.
Separate HR manager should be appointed to know the problems of workers and
to solve them.
Training should be given to retailers in Marketing and relationship building
activities.
To provide sign boards within the dairy to facilitate the easy identification of the
departments.
Job Rotation should be done frequently to workers especially in the plant, so that
they are realized from boredom of work, and which also motivates them to acquire
additional skills.
70
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
LEARNING EXPERIENCE
71
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
Over the past few weeks I have been engaged in this project at MANMUL and
I must confess that this experience has an eye opener.
Importance of leadership traits which guide in achieving personal as well as
organizational goals.
CONCLUSION
After liberalization, many foreign companies have entered into Indian market,
so, MANMUL (KMF) should strengthen all is resources to face their
72
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
BIBLIOGRAPHY
Websites: www.nandiniproducts.coop
www.nandinimilk.com
www.indianmilk.com
www.indiandairy.com
MANDYA MILK UNION LTD.,
73
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore
MANMUL
74
AISHWARYA INSTITUTE OF MANAGEMENT STUDIES
AND RESEARCH, Bangalore