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Connexion q1 2020 Quarterly Report
Connexion q1 2020 Quarterly Report
QUARTERLY REPORT
Q1 2020
FINANCES
2019 Connexion Budget to Actual
BUDGET ACTUAL BETTER / (WORSE)
Operating Revenues* $387,600 $11,352 ($376,248)
Operating Expense $3,878,768 $2,201,262 $1,677,506
Net Operations ($3,491,168) ($2,189,910) $1,301,258
The Connexion Budget included an aggressive launch schedule. However, the Connexion team intentionally used a controlled release approach for launch
to ensure processes and procedures were in place before full ramp up. Additionally, there were some delays with the back-office system delivery (Open
Smart Flex billing solution) and with a historically difficult winter for Fort Collins, we had a slower start up.
• Slower start up is reflected in the lower operating revenues and operating expenses compared to budget.
• Overall cashflow was $4.9M positive driven primarily by investment income from unspent bond proceeds.
• $1.3 M of positive operating cash flow compared to budget excluding investment income.
• We’re approximately 28% spent on Capital which is on target.
• We have confidence we can complete the build within the capital budget estimated in the business plan.
GENERAL UPDATE
Network Operations Center Open Smart Flex Billing System
Connexion’s Network Operations Center (NOC) is fully staffed and Back office systems and processes are largely complete. Standing up the
provides 24/7 customer technical support! billing system to support Utilities and the new Connexion business has
This growing group of local, highly trained, friendly professionals monitors taken longer and been more challenging than anticipated. Expect full
and maintains client networks 24/7. Customers can call and speak to Connexion capability available by May.
a live, local representative 24 hours a day, 7 days a week including Digital Equity
weekends and holidays. This network team will continue to grow and A Digital Equity offer has been developed which provides a $40 discount
is committed to providing excellent customer service residents are on 1 gigabit speed internet service to customers who currently qualify for
accustomed to receiving from the City of Fort Collins. Utility income-qualified rates.
Phone number and email are listed online at fcconnexion.com/support. Critical Infrastructure
Customer Care Team Government work, including Connexion Service is critical infrastructure
and is considered essential under the Colorado Department of Public
The City of Fort Collins Customer Service department has new, expanded Health & Environment Public Health Order 20-24 (PHO 20-24) and
hours. Representatives are available to assist with sales, billing and bill the Department of Homeland Security’s Cybersecurity & Infrastructure
payments Monday – Friday, 7 a.m. – 7 p.m. and Saturday from Security Agency (CISA).
8 a.m. – noon. Information including hours, phone number and email are This includes, but is not limited to:
listed online at fcconnexion.com/support. • Construction • Utilities
• Public works • Internet/telecommunication support
Construction Update
Fort Collins Connexion is designing the neighborhood networks by
FDH (Fiber Distribution Hubs). An FDH is where the network enters a
neighborhood and is distributed through vaults and flowerpots.
Residential
Internet
1 Gbps - $59.95 a month 10 Gbps - $299.95 a month
Phone
BASIC - $19.95 a month PREFERRED - $24.95 a month PREMIER - $29.95 a month
• Unlimited Local Calling • Unlimited Local Calling • Unlimited local & long-distance calling
• e911 • Standard Feature Set: voicemail, call waiting • Standard Feature Set: voicemail, call waiting
and more and more!
• e911 • e911
Small Business
High-speed Internet – 3 speeds available
250 Mbps - $99.95 a month 500 Mbps - $199.95 a month 1 Gbps - $399.95 a month
For all other business services, please call 970-207-7872 to speak with a dedicated Connexion business representative.