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Questionnaire: A Study On Impact of Online Shopping On Buyer Behavior in Mumbai
Questionnaire: A Study On Impact of Online Shopping On Buyer Behavior in Mumbai
I Ms. Asmatara Khan a research scholar I am carrying out my Doctoral Program to measure “A
Study on Impact of Online Shopping on buyer behavior in Mumbai” to be submitted for the award
of Doctor of Philosophy of Mumbai University. I would be thankful if you could spare some time to
answer these questions with your personal experience. The information you provide will be kept
confidential and will be used for academic purpose only.
Name :____________________________________________________________________
Email :____________________________________________________________________
Phone No:_________________________________________________________________
Age (years): ________________________________________________________________
Marital Status (Unmarried; Married; other):________________________________________
Qualification : SSC/HSC/Graduate/PG/Above PG/PhD
Occupation : Corporate Executives/Professionals/Students
Gender (Male/Female)
Designation: ________________________________________________________________
Name of the Origination/College:_______________________________________________
Address :____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
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(Section B )
3. How did you come to know about online shopping sites? (Tick any one which is applicable)
Yes No
5. Do you use internet to search about products, to get more information about them, or for
Yes No
6. Does the information available on the internet influence you to purchase the product online?
Yes No
If Yes; why________________________________________________________________
____________________________________________________________________________
7. Who has influenced you to purchase products online? (Tick any one which is applicable)
Digital Media
Yes No
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9. How often do you use the internet for the following purpose?
10. How long ago did you start using online shopping websites for purchase?
Less than 1 year 1-3 years ago 4-5 years ago More than 5 years
11. Which of the following products you have purchased online during last year. (Jan-2014—
31.Dec.2014).
E-magazine e-novels
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Online Services: Banking Insurance Education Hotel
12. How much you have spent on purchase of the above items.
Above Rs 8000
Yes No
14. When you shop online, which mode of payment you preferred?
Yes No
2.Time saving
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3.Cheaper (price-wise)
4.Enjoy shopping
5.Personalized product
6.Speedy delivery
7.Unique products
8.Negotiable cost
9.Ease of comparing
product And price
11.Accept return of
goods
12.Provides detailed
information
13.Large number of
competing outlet
17.Multiple payment
5
options
16. Give your Agreement for e-commerce website features you consider for online shopping.
1.Company Profile
2. Security
Certificated
(SSL)Secure Socket
Layer protocol for
payment page
4.Terms and
conditions of website
5.Cost of delivery
6.Speed of delivery
7.Simplicity in
purchase process
8.Website response
speed
9.Website Interface
10.Personalized
offers/ads
11.Customized Home
page
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12.Any other(Please
specify)
17. What are main problems have you faced while making online purchase? (We are asking for
actual experience)
the market
3.Information provided
information
available
product quality
purchasing in market
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12.No facility of clearing
doubts/ queries
18. Rank the following reasons for not shopping online in order of importance.
(Most important-5; Least important- 1 )
19. Rank the following reasons for to shop online in order of importance.
(Most important-5; Least important- 1 )
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order.
20. Have you reduced frequency of traditional shopping due to online shopping?
Yes No
21. How is your past online shopping experience?
Excellent good neither good nor bad bad Worst