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CBSE Class 12 Business Studies Question Paper Solved 2019 Set H PDF
CBSE Class 12 Business Studies Question Paper Solved 2019 Set H PDF
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SET-1
Series BVM/3 H$moS> Z§.
Code No. 66/3/1
amob Z§. narjmWu H$moS >H$mo CÎma-nwpñVH$m Ho$ _wI-n¥ð
Roll No. >na Adí` {bIo§ &
Candidates must write the Code on the
title page of the answer-book.
ì`mdgm{`H$ AÜ``Z
BUSINESS STUDIES
gm_mÝ` {ZX}e :
(i) Bg àíZ-nÌ _| nm±M IÊS> h¢ : A, ~, g, X VWm ` &
(ii) IÊS> A _| 1 A§H$ dmbo àíZ 1 go 8 VH$ h¢ & {OZH$m CÎma EH$ eãX AWdm EH$ dmŠ` _| hmo &
(iii) IÊS> ~ _| 3 A§H$ dmbo àíZ 9 go 13 VH$ h¢ & {OZH$m CÎma 50 – 75 eãXm§o _| hmo &
(iv) IÊS> g _| 4 A§H$ dmbo àíZ 14 go 19 VH$ h¢ & {OZH$m CÎma bJ^J 120 eãXm§o _| hmo &
(v) IÊS> X _| 5 A§H$ dmbo àíZ 20 go 22 VH$ h¢ & {OZH$m CÎma bJ^J 150 eãXm§o _| hmo &
(vi) IÊS> ` _| 6 A§H$ dmbo àíZ 23 go 25 VH$ h¢ & {OZH$m CÎma bJ^J 200 eãXm§o _| hmo &
(vii) àíZ-nÌ _| H$moB© g_J«-M`Z-{dH$ën CnbãY Zht h¡, VWm{n EH$ A§H$ dmbo 3 n«íZm| _§o, VrZ
A§H$ dmbo 2 n«íZm| _§o, Mma A§H$ dmbo 2 n«íZm| _§o, nm±M A§H$ dmbo 1 n«íZ _§o VWm N>: A§H$
dmbo 1 n«íZ _§o {dH$ën CnbãY h¢ & Eogo àíZm| _|o AmnH$mo Ho$db EH$ {dH$ën H$m hr CÎma
XoZm h¡ &
General Instructions :
(i) This question paper contains five Sections : A, B, C, D and E.
(ii) Section A contains questions 1 to 8 carrying one mark each. Answers to
these questions may be given in one word or a sentence.
(iii) Section B contains questions 9 to 13 carrying three marks each. Answers
to these questions may be given in 50 – 75 words.
(iv) Section C contains questions 14 to 19 carrying four marks each. Answers
to these questions may be given in about 120 words.
(v) Section D contains questions 20 to 22 carrying five marks each. Answers
to these questions may be given in about 150 words.
(vi) Section E contains questions 23 to 25 carrying six marks each. Answers to
these questions may be given in about 200 words.
(vii) There is no over-all-choice in the question paper, however an internal
choice has been provided in 3 questions of one mark, 2 questions of three
marks, 2 questions of four marks, 1 question of five marks and 1 question
of six marks. You have to attempt only one of the choices in such questions.
IÊS> A
SECTION A
2. "àH¥${V' Ho$ AmYma na "Am¡nMm[aH$ g§JR>Z' VWm "AZm¡nMm[aH$ g§JR>Z' _| AÝVa ñnîQ>
H$s{OE & 1
AWdm
"EH$b Cn`moJr `moOZm' VWm "ñWm`r `moOZm' _| "AW©' Ho$ AmYma na AÝVa ñnîQ> H$s{OE & 1
Differentiate between ‘Formal Organisation’ and ‘Informal Organisation’
on the basis of ‘Nature’.
OR
Differentiate between ‘Single Use Plan’ and ‘Standing Plan’ on the basis
of ‘Meaning’ .
3. EH$ g§JR>Z AnZo H$_©Mm[a`m| H$s "_mZ-gå_mZ (à{VîR>m) Amdí`H$VmAm|' H$mo H¡$go g§VwîQ>
H$aVm h¡ ? CëboI H$s{OE & 1
How does an organisation satisfy ‘Esteem Needs’ of its employees ? State.
4. bmoJ gmoMVo h¢ {H$ Ho$db "CËnmX' H$m hr {dnUZ hmo gH$Vm h¡ & naÝVw BgHo$ A{V[aº$ {H$gr
Am¡a H$m {dnUZ ^r hmo gH$Vm h¡, O¡go "ñdmñÏ` n`©Q>Z Ho$ {bE Ho$ab nYm[aE' & nhMm{ZE,
`hm± {H$gH$m {dnUZ hmo ahm h¡ & 1
People think that it is the ‘Product’ only that can be marketed. But
something else can also be marketed, e.g. ‘Visit Kerala for Health
Tourism’. Identify what is being marketed here.
5. {dnUZ {_l Ho$ EH$ VÎd Ho$ ê$n _| "_yë`' H$m AW© Xr{OE & 1
AWdm
"OZ gånH©$' H$m Š`m AW© h¡ ? 1
Give the meaning of ‘Price’ as an element of marketing mix.
OR
What is meant by ‘Public Relations’ ?
6. ny±Or g§aMZm Ho$ EH$ ^mJ Ho$ ê$n _| "drZg {b{_Q>oS' Ho$ nmg >< 50 bmI H$s g_Vm A§e
n±yOr VWm >< 20 bmI H$m ZrAm°Z ~¢H$ go G$U h¡ & AÀN>m bm^ A{O©V H$aZo na "drZg
{b{_Q>oS' Zo AnZo g_Vm A§eYmaH$m| H$mo bm^m§e XoZo H$m {ZU©` {H$`m naÝVw CÝh§o AmíM`©
hþAm O~ ZrAm°Z ~¢H$ Zo bm^m§e> ^wJVmZ na à{V~§Y bJm {X`m &
bm^m§e {ZU©` H$mo à^m{dV H$aZo dmbo Cg H$maH$ H$s nhMmZ H$s{OE {OgHo$ Ûmam {ZAm°Z
~¢§H$ H$mo "drZg {b{_Q>oS'> Ûmam bm^m§e ^wJVmZ na à{V~§Y bJmZo H$s AZw_{V àXmZ H$s
JB© & 1
As a part of its capital structure, ‘Venus Ltd.’ had < 50 lakhs as Equity
Share Capital and a loan of < 20 lakhs from Neon Bank. On earning a
good profit, ‘Venus Ltd.’ decided to give dividend to the equity
shareholders but were surprised when the Neon Bank imposed
restrictions on the payment of dividend.
Identify the factor affecting dividend decision that allows Neon Bank to
impose restrictions on the payment of dividend by ‘Venus Ltd.’
7. EH$ boo{Q>Z A_o[aH$Z _mH©$ Zma, O~ EH$ ñnoZ Ho$ ì`dgm`r Ho$ gmW ì`mdgm{`H$ g_Pm¡Vo
H$mo nyU© H$a ahm Wm Vmo CgZo EH$ Eogo eãX H$m Cn`moJ {H$`m {OgH$m AZwdmX ñno{Ze _|
An_mZOZH$ _mZm OmVm Wm & BgZo ñnoZ Ho$ ì`dgm`r H$mo naoemZ H$a {X`m VWm dh
g_Pm¡Vo go nrN>o hQ> J`m &
à^mdr g§àofU _| ^mfmJV éH$mdQ> H$m CëboI H$s{OE & 1
Mark Nar, a Latin American, while closing a business deal with a
businessman from Spain, used a word which was considered offensive in
Spanish when translated. This made the Spanish businessman upset and
he backed away.
State the semantic barrier to effective communication.
8. AnZr ì`mnH$ `moOZm Ho$ EH$ ^mJ Ho$ ê$n _| ‘ZraOm {b{_Q>oS>’ Zo `h {ZU©` {b`m {H$ dh
AnZo dV©_mZ OyVm| Ho$ ì`dgm` Ho$ gmW {H«$`mAm| (J{V{d{Y) H$s EH$ ZB© n§{º$ Omo‹S>oJr &
`moOZm Ho$ àH$ma H$mo nhMm{ZE & 1
As a part of its comprehensive plan ‘Neerja Ltd.’ decided to combine a
new line of activity with its existing footwear business.
Identify the type of plan.
IÊS> ~
SECTION B
9. à~§Y Ho$ {ZX©oeZ H$m`© H$s {H$Ýht VrZ {deofVmAm| H$m C„oI H$s{OE & 3
AWdm
g§àofU H$s à^mdnyU©Vm _| gwYma Ho$ {H$Ýht VrZ Cnm`m| H$m C„oI H$s{OE & 3
State any three features of directing function of management.
OR
State any three measures to improve communication effectiveness.
10. amoñQ>oS> H$m°\$s H$m°nm©oaoeZ EH$ H$m°\$s hmCg ûm¥§Ibm h¡ Omo ^maV Ho$ gmV amÁ`m| _| H$m`©erb
h¡ & amîQ´>r` ~mµOma _| à{V`mo{JVm H$m X~md hmoVo hþE ^r AnZo à^mdr g§§JR>ZmË_H$ T>m±Mo Ho$
_mÜ`_ go BgZo {dH$mg {H$`m h¡ & H$ånZr H$m EH$ H«$` VWm CËnmXZ {d^mJ, Amny{V©
ûm¥§Ibm à~§YZ VWm g§^ma-V§Ì {d^mJ, ~«mÊS> à~§YZ {d^mJ VWm {dH«$` {d^mJ h¡ & Bg
g§aMZm go {H«$`mË_H$ Hw$ebVm _| gwYma hþAm h¡, Š`m|{H$ H$_©Mmar AnZo H$m`©joÌ _| {deofk
~Z JE & CÝh| {d{eîQ> à{ejU ^r {X`m Om gH$Vm Wm Š`m§o{H$ `hm± _w»` Ho$ÝÐ {~ÝXþ gr{_V
loUr Ho$ H$m¡ebm| na Wm &
amoñQ>oS> H$m°\$s H$m°nm©oaoeZ Ho$ g§JR>ZmË_H$ T>m§Mo H$s nhMmZ H$s{OE & gmW hr Cn`w©º$ AZwÀN>oX
_| M{M©V bm^m| Ho$ A{V[aº$ Bg T>m±Mo Ho$ VrZ AÝ` bm^m| H$m C„oI ^r H$s{OE & 3
11. EH$ H$ånZr Ho$ ny±Or ~OqQ>J {ZU©` H$mo à^m{dV H$aZo dmbo {H$Ýht VrZ H$maH$m| H$mo
g_PmBE & 3
AWdm
{dÎmr` {Z`moOZ Ho$ Xmohao CÔoí`m| H$mo g_PmBE & 3
Explain any three factors affecting capital budgeting decision of a
company.
OR
Explain the twin objectives of financial planning.
12. {H$Ýht VrZ AmYmam| na "A§VaU' VWm "{dHo$ÝÐrH$aU' _| A§V^}X H$s{OE & 3
Differentiate between ‘Delegation’ and ‘Decentralisation’ on any three
bases.
13. ñQ>rbmoZ EÝQ>aàmBµOoO CÀM JwUdÎmm dmbo ñQ>rb Ho$ ~V©Zm| Ho$ {Z_m©Vm h¢ & ñQ>rb Ho$ ~V©Zm| H$s
_m±J ~‹T> ahr h¡ Š`m|{H$ bmoJ OmJê$H$ hmo aho h¢ {H$ ßbmpñQ>H$ ñdmñÏ` Ho$ {bE AÀN>r Zht
h¡ & Bggo ñQ>rb Ho$ ~V©Zm| Ho$ CËnmXZ _| d¥{Õ hþB© h¡ & {dH«$` H$mo ~‹T>mdm XoZo Ho$ {bE
ñQ>rbmoZ EÝQ>aàmBµOoO Zo EH$ CXma gmI (Ho«${S>Q>) Zr{V H$s KmofUm H$s Omo BgHo$ WmoH$
H«o$VmAm| H$mo VrZ _mh H$s gmI (Ho«${S>Q>) XoVr h¡ &
Cn`w©º$ Ho$ àH$me _| ñQ>rbmoZ EÝQ>aàmBµOoO H$s H$m`©erb n±yOr Amdí`H$VmAm| H$mo à^m{dV
H$aZo dmbo Xmo H$maH$m| H$s nhMmZ H$s{OE & H$maU g{hV C„oI H$s{OE {H$ Cn`w©º$ nhMmZo
JE H$maH$m| Ho$ n[aUm_ñdê$n H$m`©erb ny±Or H$s Amdí`H$Vm A{YH$ hmoJr AWdm H$_ & 3
15. "eo`a ~mµOma' Ho$ {H$Ýht Mma H$m`mªo H$mo g_PmBE & 4
AWdm
àmW{_H$ ~mµOma _| ZE {ZJ©_Zm| Ho$ àdV©Z (âbmoQ>oeZ) H$s {H$Ýht Mma {d{Y`m| H$mo g_PmBE & 4
Explain any four functions of ‘Stock Exchange’.
OR
Explain any four methods of floatation of new issues in the primary
market.
16. Vng goZ Zo AnZr dV©_mZ gyn ~ZmZo dmbr _erZ H$mo EH$ N>moQ>r VWm gwdmø (nmoQ>}~b)
_erZ _| nwZ: {S>µOmBZ {H$`m & _erZm| H$mo ~oMZo Ho$ {bE CgZo AnZo MmMm Ho$ gmW EH$
g_Pm¡Vm {H$`m Omo bm^m| _| 50% ^mJ Ho$ gmW n[a`moOZm Ho$ {dÎmr`Z Ho$ {bE gh_V hmo
JE & _erZ H$mo ~mµOma _| CVmaZo Ho$ {bE CÝhm|Zo {dVaU Ho$ àË`j _mÜ`_ H$m M`Z {H$`m &
CÝhm|Zo CÚ_ H$mo "H$n-E-gyn' H$m Zm_ {X`m & àW_ df© _| CZH$m à_wI CÔoí` A{YH$V_
bm^ H$_mZm Wm & CÝhm|Zo _erZ Ho$ {dVaU Ho$ {bE Xoe ^a _| 30 à{e{jV {dH«$`H$Vm©Am|
H$s {Z`w{º$ H$s & AnZo {dH«$` bú`m| H$mo nyam H$aZo Ho$ {bE CÝhm§oZo {dH«$`H$Vm©Am| H$mo
àmoËgmhZ VWm nwañH$ma àñVm{dV {H$E &
(H$) ‘H$n-E-gyn’ Ûmam Cn`moJ {H$E JE {dnUZ-Xe©Z H$s nhMmZ H$s{OE &
(I) ‘H$n-E-gyn’ Ûmam Cn`moJ {H$`m J`m àdV©Z H$m gmYZ (J{V{d{Y) nhMm{ZE &
(J) Eogo {H$Ýht Xmo JwUm| H$m C„oI H$s{OE {OÝh| {dH«$`H$Vm©Am| H$s {Z`w{º$ Ho$ {bE
‘H$n-E-gyn’ Ûmam Ü`mZ _| aIm J`m hmoJm & 4
Tapas Sen, a manufacturer, redesigned his existing soup making
machine into a small and portable machine. For selling the machine he
entered into an agreement with his uncle who agreed to finance the
project with a 50% share in the profits. To launch the machine they
decided to start with direct channels of distribution. They named the
venture as ‘Cup-a-Soup’. In the first year their main objective was profit
maximization. They appointed 30 trained salesmen for distribution of the
machines across the country. They offered incentives and awards to
salesmen for achieving their sales targets.
(a) Identify the marketing philosophy used by ‘Cup-a-Soup’.
(b) Identify the tool of promotion used by ‘Cup-a-Soup’.
(c) For hiring the salesmen, state any two qualities ‘Cup-a-Soup’
would have kept in mind.
17. "~«m§qS>J' H$m Š`m AW© h¡ ? Cn^moº$mAm| Ho$ {bE ~«m§qS>J Ho$ {H$Ýht VrZ bm^m| H$m C„oI
H$s{OE & 4
AWdm
"n¡Ho$qµOJ' H$m Š`m AW© h¡ ? n¡Ho$qµOJ Ho$ {H$Ýht VrZ H$m`mªo H$m C„oI H$s{OE & 4
What is meant by ‘Branding’ ? State any three advantages of branding to
customers.
OR
What is meant by ‘Packaging’ ? State any three functions of packaging.
18. µOrZmo {b{_Q>oS> EH$ {díd ñVar` gyMZm VH$ZrH$ H$s nam_e©XmÌr H$ånZr h¡ {Og_| 45,000
H$_©Mmar 600 go A{YH$ J«mhH$m| H$mo 23 Xoem| _| godmE± àXmZ H$aVo h¢ & BgHo$ _w»`
H$m`©H$mar A{YH$mar Zrb gw_Z Zo H$ånZr H$mo {d{dYrH$aU VWm {dH$mg Ho$ {bE Xmo XeH$m|
VH$ _mJ©Xe©Z {X`m {Oggo `h gm°âQ>do`a CÚmoJ H$s ^maV H$s EH$ AJ«Ur H$ånZr ~Z JB© &
H$ånZr Zo AnZo H$_©Mm[a`m| H$mo gd©loîR> à{ejU Adga gw{ZpíMV H$aZo hoVw _mZH$m| H$m
{ZYm©aU {H$`m h¡ &
BgH$m "àmoOoŠQ> JmBS>§og àmoJ«m_' 52 {XZm| H$m EH$ g§a{MV à{ejU H$m`©H«$_ h¡ & `h {d{^Þ
n¥îR>^y{_`m| dmbo g^r ZE gXñ`m| H$mo Amdí`H$ ì`mdhm[aH$ VWm VH$ZrH$s H$m¡ebm| _|
à{ejU XoZo Ho$ {bE àñVm{dV {H$`m OmVm h¡ Omo CÝh| gOrd Cn^moº$m n[a`moOZmAm| _| H$m`©
H$aZo Ho$ {bE V¡`ma H$aVm h¡ & VH$ZrH$s, noeoda VWm à~§YH$s` H$m`mªo Ho$ {bE BZ gXñ`m|
H$s {Z`w{º$ {díd{dÚmb`m| VWm à~§Y g§ñWmZm| go H$s OmVr h¡ & `h à{ejU H$m`©H«$_ ZE
H$_©Mm[a`m| H$mo OëX hr bmoJm|, n[adoe, H$m`© VWm ì`dgm` go n[a{MV H$amH$a ZE H$m`© _|
ì`dpñWV hmoZo _| ghm`Vm H$aVm h¡ &
(H$) ZE H$_©Mm[a`m| H$s {Z`w{º$ Ho$ {bE H$ånZr Ûmam Cn`moJ {H$E JE ^Vu Ho$ ~mø òmoVm|
H$s nhMmZ H$s{OE &
(I) ^mJ (H$) _| nhMmZo JE ^Vu Ho$ òmoV Ho$ Cn`moJ Ûmam {Z`wº$ {H$E JE H$_©Mm[a`m|
Ho$ à{ejU Ho$ {bE H$ånZr Ûmam Cn`moJ H$s JB© à{ejU {d{Y H$mo g_PmBE &
(J) Eogo {H$Ýht Xmo VarH$m| H$m C„oI H$s{OE {OZgo "àmoOoŠQ> JmBS>§og àmoJ«m_' µOrZmo
{b{_Q>oS> H$mo bm^m§{dV H$a gHo$ & 4
19. "S>r.Eb.S>ãë`y. {b{_Q>oS>' Ho$ à~§Y {ZXoeH$ Am{XË` Imogbm VWm {dÎmr` à~§YH$ amOoe nwar
H$ånZr Ho$ {ZpîH«$` H$mofm| H$mo {Zdoe {H$E OmZo dmbo joÌm| Ho$ ~mao _| MMm© H$a aho Wo &
Am{XË` Imogbm H$m {dMma Wm {H$ YZ H$m {Zdoe ny±Or ~mµOma _| {H$`m OmZm Mm{hE, O~{H$
ê${‹T>dmXr hmoZo Ho$ H$maU amOoe nwar H$m gmoMZm Wm {H$ YZ H$m {Zdoe _wÐm ~mµOma _| {H$`m
OmZm C{MV hmoJm & Š`m|{H$ AW©ì`dñWm CË\w$„ Wr, à~§Y {ZXoeH$ Zo amOoe nwar H$mo ñdrH$ma
H$am`m {H$ CÝh| CË\w$„ AW©ì`dñWm H$m bm^ CR>mZm Mm{hE VWm AÀN>o à{V\$b H$mo àmá
H$aZo Ho$ {bE ny±Or ~mµOma _| {Zdoe H$aZm Mm{hE & A§VV… {ZpîH«$` H$mofm| H$m ny±Or ~mµOma _|
{Zdoe H$aZo H$m {ZU©` {b`m J`m &
(H$) H$ånZr H$mo {H$g àH$ma Ho$ ànÌm| H$m H«$` H$aZm Mm{hE ?
(I) CË\$w„ AW©ì`dñWm _| ny±Or ~mµOma Ûmam AÀN>o à{V\$b H$s g§^mdZm Š`m| hmoVr h¡ ?
H$maU H$m CëboI H$s{OE &
(J) Bg ~mµOma _| à{V^y{V`m± _wÐm ~mµOma H$s Anojm {H$VZr gwa{jV h¢ d Š`m| ? 4
Aditya Khosla, the Managing Director of ‘D.L.W. Ltd.’ and Rajesh Puri,
the Finance Manager were discussing about avenues of investing the idle
funds of the company. Aditya Khosla was of the opinion that money
should be invested in the capital market whereas Rajesh Puri, being
more conservative, felt that it would be better if the investment was
made in the money market. Since the economy was buoyant, the
Managing Director convinced Rajesh that they should take advantage of
it and invest in the capital market to get good returns. Ultimately it was
decided to invest the idle funds in the capital market.
(a) What kind of instruments should the company buy ?
(b) Why is the capital market expected to give a better return in a
buoyant economy ? State the reason.
(c) Why and how safe are the securities in this market as compared to
the money market ?
IÊS> X
SECTION D
20. gw_Z EH$ goÊS>{dM Q>moñQ>a H«$` H$aZm MmhVr Wr & CgZo Am°Z-bmBZ CnbãY {d{^Þ
goÊS>{dM Q>moñQ>am| H$s Om±M H$s VWm _yë`m§o H$s VwbZm H$s Vm{H$ EH$ ~w{Õ_ÎmmnyU© VWm
kmZnyU© {ZU©` {b`m Om gHo$ & BgHo$ níMmV² dh nmg Ho$ EH$ ~mµOma _| goÊS>{dM Q>moñQ>a
IarXZo JB© & EH$ gw{dk J«mhH$ Ho$ ZmVo CgZo ghr _mZH$sH$aU {M• XoIm & XþH$mZXma Zo Cgo
{d{^Þ Q>moñQ>a {XImE bo{H$Z dh Am°Z-bmBZ Om±M {H$E JE _yë` go A{YH$ _yë` ~Vm ahm
Wm & XþH$mZXma go ~mVMrV H$aZo Ho$ níMmV² dh _yë` H$mo H$_ H$amZo _| g\$b hþB© & EH$
CÎmaXm`r Cn^moº$m H$s Vah CgZo CËnmX Ho$ {bE ^wJVmZ H$s JB© am{e Ho$ ~Xbo _| H¡$e _o_mo
H$s _m±J H$s VWm Q>moñQ>a H$mo Ka bo JB© & n¡Ho$O ImobZo na Cgo EH$ {ZX©oímZ nwpñVH$m {_br,
{OgH$mo CgZo gmdYmZrnyd©H$ n‹T>m & BgHo$ níMmV² CgZo ha {ZX}eZ H$m EH$-EH$ H$aHo$
AZwgaU {H$`m VWm AnZo n[adma Ho$ {bE AÀN>r Vah go Q>moñQ> {H$E JE nZra goÊS>{dM
~ZmE &
(H$) H¡$e _o_mo H$s _m±J Ho$ A{V[aº$ gw_Z Ûmam {Z^mE JE {H$Ýht Xmo CÎmaXm{`Ëdm| H$m
C„oI H$s{OE &
(I) Cn`w©º$ pñW{V _| M{M©V {H$Ýht Xmo A{YH$mam| H$mo g_PmBE & 5
(b) Explain the two rights being discussed in the above case.
21. à~§Y Ho$ _hÎd na àH$me S>mbZo dmbo {H$Ýht nm±M {~ÝXþAm| H$mo g_PmBE & 5
AWdm
‘g_Ýd`’ H$s {H$Ýht nm±M {deofVmAm| H$mo g_PmBE & 5
OR
22. h¢S>goZ, {díd H$s g\$bV_ H$ån{Z`m| _| go EH$, ‘Ý`yH¡$gb EÝQ>aàmBµOoO’ Ho$ _w»` H$m`©H$mar
A{YH$mar h¢ & CgH$s g\$bVm H$s H$hm{Z`m§o H$mo ^br-^m±{V XñVmdoµOr ê$n {X`m J`m Wm &
dh AË`{YH$ A{^ào[aV VWm `mo½` à~§YH$m| H$m M`Z H$aVm h¡ Omo AnZo H$m`© H$mo {~Zm
CgH$s ghm`Vm Ho$ g¥OZmË_H$ VWm n`m©á ê$n go H$a gH$Vo h¢ & dh g_yh Ho$ gXñ`m| H$mo
AnZm H$m`© ñd`§ H$aZo H$s VWm g_ñ`mAm| H$mo ñd`§ gwbPmZo H$s AZw_{V XoVm h¡ &
dh V^r hñVjon H$aVm h¡ O~ à{VHy$b n[apñW{V`m| H$mo R>rH$ H$aZo H$s Amdí`H$Vm hmoVr
h¡ & O~ VH$ nyU© ê$n go Amdí`H$ Z hmo dh A{YH$ma H$m à`moJ Zht H$aVm & dh AnZo
bmoJm| Ûmam Jb{V`m± hmoZo XoVm h¡ Vm{H$ do CZgo grI bo gH|$ & dh CZH$mo g_W©Z XoVm h¡ VWm
CÝh| {XE JE H$m`mªo H$mo nyam H$aZo Ho$ {bE Amdí`H$ gyMZm àXmZ H$aVm h¡ &
(H$) h¢S>goZ Ûmam AnZmB© JB© ZoV¥Ëd e¡br H$s nhMmZ H$s{OE &
(I) {MÌ H$s ghm`Vm go A{YH$ma Ho$ à`moJ na AmYm[aV Xmo AÝ` ZoV¥Ëd e¡{b`m| H$mo
g_PmBE & 5
(b) With the help of diagram, explain the other two leadership styles
based on the use of authority.
IÊS> `
SECTION E
23. EH$ df© _| ^maVr` OZg§»`m Ho$ 90% ^mJ VH$ nh±þMZo Ho$ _hÎdmH$m§jr bú` Ho$ gmW gm¡a^
O¡Z Zo "H$sQ>moZ' Zm_ go EH$ Q>obrH$m°_ ì`dgm` Zm{gH$ _| ñWm{nV {H$`m & CgZo Bg
ì`dgm` H$m M`Z Bg YmaUm Ho$ gmW {H$`m {H$ AJbo 2 – 3 dfmªo _| S>oQ>m godmAm| H$s _m±J
Mma JwUm ~‹T> OmEJr & Bg _hÎdmH$m§jr bú` H$mo nyam H$aZo Ho$ {bE Cgo `m Vmo {H$gr
dV©_mZ Q>obrH$m°_ ì`dgm` H$m A{YJ«hU H$aZm Wm AWdm {H$gr Ho$ gmW gh`moJ H$aZm Wm
AWdm H$R>moa à{V`mo{JVm Ho$ H$maU AmH«$m_H$Vm Ho$ gmW ñdV§Ì ê$n go AHo$bm MbZm Wm &
`h AÀN>r Vah go OmZVo hþE {H$ Xoe H$s Am{W©H$ Zr{V`m| _| n[adV©Z Ho$ H$maU AZw_mZ
~Xb gH$Vo h¢, CgZo {d{^Þ H$ån{Z`m| Ho$ àñVmdm| H$m VwbZmË_H$ _yë`m§H$Z à{V A§e Am`,
H$a Xo`Vm, bm^m§e ^wJVmZ, Am{X Ho$ AmYma na {H$`m &
Cn`w©º$ AZwÀN>oX _|o à~§Y Ho$ EH$ H$m`© Ho$ Hw$N> MaUm| H$s MMm© H$s JB© h¡ & Cn`w©º$ AZwÀN>oX
go n§{º$`m± CX²Y¥V H$aVo hþE BZ MaUm| H$mo H$mbH«$_~Õ ê$n go g_PmBE & 6
Saurabh Jain set up a telecom business in Nasik, named as ‘Ketone’, with
an ambitious target of reaching out to 90% of the Indian population
within one year. He chose this business on the belief that the demand for
data services will increase 4 times within the next 2 – 3 years. To fulfil
such an ambitious target, he had to either acquire an existing telecom
business or collaborate or go independent aggressively in the light of
tough competition.
He assessed the proposals of different companies vis-a-vis earnings per
share, tax liabilities, dividends paid, etc. and their future projections,
knowing fully well that the projections may change if the country’s
economic policies get modified.
The above paragraph discusses some of the steps of one of the functions
of management. By quoting the lines from the above paragraph, explain
these steps in chronological order.
24. "{Z`ÝÌU' H$mo n[a^m{fV H$s{OE & à~§Y Ho$ {Z`moOZ VWm {Z`ÝÌU H$m`mªo Ho$ _Ü` g§~§Y H$mo
g_PmBE & 6
AWdm
{Z`ÝÌU à{H«$`m Ho$ {d{^Þ MaUm| H$mo g_PmBE & 6
Define ‘Controlling’. Explain the relationship between planning and
controlling functions of management.
OR
Explain the various steps in the process of controlling.
25. ^maVr` hñVH$bm {damgV BgHo$ ar{V-[admOm§o VWm naånamAm| Ho$ H$maU Or{dV h¡ &
amOñWmZ, JwOamV, Ag_, BË`m{X Ho$ hñV{epën`m| Ûmam ~ZmE JE hñVH$bm CËnmX Z Ho$db
Xoe _| Cn`moJ {H$E OmVo h¢ A{nVw g§.am. A_o[aH$m, O_©Zr, `y.Ho$., \«$m§g VWm {díd Ho$ AÝ`
Xoem| _| ^r {Z`m©V {H$E OmVo h¢ & BZ CËnmXm| Ho$ {Z`m©V H$s _mÌm go ^maV H$mo ^wJVmZ
g§VwbZ VWm AË`{YH$ Amdí`H$ {dXoer _wÐm H$m bm^ {_bVm h¡ & àYmZ _§Ìr MmhVo h¢ {H$
hñVH$bm CÚmoJ H$mo VH$ZrH$s Ho$ gmW Omo‹S>H$a BgH$m {dñVma {H$`m OmE & BgH$m Ho$ÝÐ
{~ÝXþ {Z_m©Ur à{H«$`m H$mo n[ad{V©V H$aZm, {Q>H$mD$nZ H$mo gw{ZpíMV H$aZm VWm ZdàdV©Zm|
H$mo AnZmZm hmoZm Mm{hE &
Cn`w©º$ AZwÀN>oX go n§{º$`m| H$mo CX²Y¥V H$aVo hþE ì`mdgm{`H$ n`m©daU Ho$ {H$Ýht Mma
Am`m_m| H$mo g_PmBE & 6
India’s craft heritage is surviving because of its customs and traditions.
Craft products made by craftsmen of Rajasthan, Gujarat, Assam, etc. are
not only used in the country but are also exported to USA, Germany, UK,
France and other countries of the world. The volume of exports of these
products gives India an advantage in balance of payments and the much
needed foreign exchange. The Prime Minister desires that the handicraft
industry should be expanded by linking it with technology. Focus should
be on changing the manufacturing process, ensuring durability and
adopting innovations.
Quoting the lines from the above paragraph, explain any four dimensions
of the business environment.
00
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66/3/1 15 P.T.O.
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1. You are aware that evaluation is the most important process in the actual and correct
assessment of the candidates. Small mistakes in evaluation may lead to serious problems
which may affect the future of the candidates, education system and teaching profession.
To avoid mistakes, it is requested that before starting evaluation, you must read and
understand the spot evaluation guidelines carefully. Evaluation is a 10-12 days mission
for all of us. Hence, it is desired from you too give your best in this process.
3. The head examiner has to go through the first five answer scripts evaluated by each
evaluator to ensure that evaluation has been carried out as per instructions given in the
marking scheme. The remaining answer scripts meant for evaluation shall be given only
after ensuring that there is no significant variation in the marking and encircled.
4. If a question has parts, please award marks on the right hand side for each part. Marks
awarded for different parts of the question should then be totalled up and encircled in the
left hand margin.
5. If a question does not have any parts marks must be awarded in the left hand margin
and encircled.
6. If a student has attempted an extra question ,answer of the question deserving more
marks should be retained and other answer scored out
7. In a question, if two features/ characteristics/ points are asked but an examinee writes
more than two features/ characteristics/ points, say, five, of which first is correct, second
is incorrect, the first two should be assessed and the remaining should be ignored.
8. The examiners should acquaint themselves with the instructions given in the
Guidelines for Spot Evaluation before starting the actual evaluation.
9. Every examiner should stay full working hours i.e. 8 hours every day and evaluate 25
answer books.
10. It is expected that the marking scheme should be followed objectively to ensure
quality evaluation. For instance, if an examinee scores 24 marks, then the marks should
not be inflated to 27 simply to pass him/ her.
11. Avoid the following common type of errors committed by the examiners in the pat-
Leaving answers or parts thereof unassessed in the answer script.
Giving more marks for an answer than assigned to it or deviation from the marking
scheme.
Wrong transference of marks from the inside pages of the answer books to the
title page.
Wrong question wise totaling on the title page.
Wrong totaling of marks of the two columns on the title page.
Wrong grand total.
Marks in words and figures not tallying.
Wrong transference of marks from answer books to award list.
Answer marked as correct but marks not awarded.
Half or a part of answer marked correct and the rest as wrong but no marks
awarded.
12. Marks should be awarded keeping in view the total marks of a particular question and
not the total marks of the question paper. For example, if one mark is given to a 3 marks
question even if nothing is correct, then that one mark constitutes 33% of the total marks
for this answer.
13. The examiner shall also have to certify in the answer book that they have evaluated
the answer book strictly in accordance with the value points given in the marking scheme
and correct set of question papers.
14. While evaluating the answer scripts, if the answer is found to be totally incorrect, it
should be marked as (x) and awarded zero (0) marks.
15. A full scale of marks 0-80 has to be used. Please do not hesitate to award full marks if
the answer deserves it. Similarly, wherever an examinee writes an answer upto the mark,
his/ her marks should not be deducted unnecessarily.
16. As per the orders of Hon’ble Supreme Court, the candidates would now be permitted
to obtain photocopy of the Answer Book on request on payment of the prescribed fee. All
examiners/ Head Examiners are once again reminded that they must ensure that
evaluation is carried out strictly as per value points for each answer as given in the
Marking Scheme.
..
66 66 66 MARKING SCHEME – 2018-19
/3 /3 /3 BUSINESS STUDIES Marks
/1 /2 /3 66/3/1
EXPECTED ANSWERS / VALUE POINTS
SECTION A
1 7 5 Q. Define ‘Efficiency’.
OR OR
OR
3
OR
OR
SECTION B
9 12 - Q. State three features of directing function of
management.
OR OR
them.
OR OR
½ mark for
(i) Nature of business identifying
Since Steelone Enterprises is a manufacturing each factor
business, it will require high/ more working capital +
as raw materials need to be converted into finished ½ mark for
goods. each reason
=
(ii) Credit allowed 1x3
Since it has a liberal credit policy it will require high/ =
more working capital because of higher debtors. 3 marks
SECTION C
14 18 19 Damini D’souza took over the reins of ‘Kinsa
Retail’ as its Managing Director in India. Kinsa
Retail with its headquarters at Japan has been in
10
½ mark
(c) Safety of transaction for its
explanation
(d) Contributes to economic growth =
1x4
(e) Spreading of equity cult =
4 marks
(f) Providing scope for speculation
OR OR
‘Cup-a-soup’.
(b) Identify the tool of promotion used by ‘Cup-a-
Soup’.
(c) For hiring the salesmen, state any two qualities
‘Cup-a-soup’ would have kept in mind. 1 mark for
identifying
the
Ans. (a) Product concept
marketing
philosophy
(b) Personal Selling. +
1 mark for
(c) Qualities of a good salesman: (Any two) identifying
the tool of
(i) A good salesman should have physical qualities promotion
such as pleasing and charming personality which
creates a good impression on the customers.
13
OR
OR
14
½ mark for
its
explanation
(c) Ways in which Project Readiness Program can =
benefit Xeno Ltd.: (Any two) 1 mark]
+
(i) Avoiding wastage of efforts and money as
training is systematic learning, better than hit and
trial methods.
½ mark for
identifying
the right
(b) Rights discussed in the above case are: +
½ mark for
(i) Right to choose its
explanation
(ii) Right to be informed 1x2
=
(iii) Right to safety 2 marks
=
3+2
=
5 marks
21 - - Q. Explain any five points which highlight the
importance of management.
18
OR
OR
Q. Explain any five features of ‘Co-ordination’.
A +
½ mark
B C D +
20
½ mark
21
Objectives may be set for the entire organisation and ½ mark for
each department or unit within the organisation. naming each
They specify what the organisation wants to achieve. step
+
(or any other suitable explanation) ½ mark for
quoting the
(ii) Developing premises line
+
‘He chose this business on the belief that the demand ½ mark for
for data services will increase 4 times within the next its
2-3 years’ explanation
OR OR
23
naming each
Social Environment includes social forces like dimension
custom and traditions, values, social trends and +
society’s expectation from business. ½ mark for
its
explanation
(b) Economic environment +
½ mark for
The volume of exports and imports give India an quoting the
advantage in balance of payments and the much line
needed foreign exchange reserves =
1½x4
Economic environment refers to factors like interest =
rates, inflation rates and changes in disposable 6 marks
income of people etc. which have an impact on
business enterprise.
25
..
66/3/2
66 66 66 MARKING SCHEME – 2018-19
/3 /3 /3 BUSINESS STUDIES Marks
/1 /2 /3 66/3/2
EXPECTED ANSWERS / VALUE POINTS
SECTION A
OR
OR
1 7 5 Q. Define ‘Efficiency’.
OR OR
OR
SECTION B
- 9 - Q. Explain any three features of controlling
function of management.
28
OR OR
29
30
31
OR
32
33
SECTION C
18 14 16 Q. Xeno Ltd. is a global information technology
consulting company with 45,000 employees serving
over 600 clients in 23 countries. Its Chief Executive
Officer, Mr Neil Suman guided the company
through two decades of diversification and growth
to emerge as one of the leading Indian companies in
the software industry. The company has set
standards in ensuring the best training
opportunities for its employees.
34
36
+
(b) Capital market is expected to give a better return in
a buoyant economy as:
[1 mark for
(i) The securities are held for a longer duration each reason
=
(ii) There is a scope of earning capital gains on shares. 1x2
= 2 marks]
37
=
1+2+1
=
4 marks
- 17 - Q. State the following functions of marketing:
(i) Gathering and analysing market information
(ii) Marketing planning
OR OR
39
40
SECTION D
22 20 20 Handsen is the CEO of Newcastle Enterprises, one
of the world’s most successful companies. His
success stories have been well documented. He
chooses highly motivated and capable managers
who can perform their tasks creatively and
adequately without his help. He allows the group
members to work on their own tasks and resolve
issues themselves.
He intervenes, but only when needed to correct an
unfavorable situation. He does not use power unless
it is absolutely essential. He even allows mistakes to
happen for his people to learn from them. He
supports them and supplies them the required
information to complete the assigned task.
(a) Identify the leadership style adopted by
Handsen.
41
(b) The other two leadership styles based on the use of 1 mark
authority are:
A ½ mark
½ mark
B C D
+
A is the leader and B, C and D are the followers.
½ mark
½ mark
42
OR
OR
Q. Explain the various objectives which
management seeks to achieve.
objective
+
(ii) Social objectives. 1 mark
each for
explaining
(iii) Personal objectives. social and
personal
objective
=
1 ½+1 ½
+
1+1
=
5marks
44
½ mark for
identifying the
(b) Rights discussed in the above case are: right
+
(i) Right to choose ½ mark for its
explanation
(ii) Right to be informed 1x2
=
(iii) Right to safety 2 marks
=
3+2
=
5 marks
SECTION E
25 23 23 India’s craft heritage continues because if its
customs and traditions. Crafts are used not only in
the country by craftsmen in Rajasthan, Gujarat
and Assam but are also exported to USA, Germany,
UK and France. The volume of exports and imports
give India an advantage in balance of payments and
the much needed foreign exchange reserves. The
Prime Minister desires that the handicraft industry
should be expanded by linking it with technology.
Focus should be on changing the manufacturing
process, ensuring durability and adapting
innovations.
46
OR OR
above but has given all the correct steps, full credit
should be given)
Objectives may be set for the entire organisation and ½ mark for
each department or unit within the organisation. They naming each
specify what the organisation wants to achieve. step
+
(or any other suitable explanation) ½ mark for
quoting
(ii) Developing premises the line
48
+
‘He chose this business on the belief that the demand ½ mark
for data services will increase 4 times within the next for its
2-3 years’ explanation
49
66/3/3
66 66 66 MARKING SCHEME – 2018-19
/3 /3 /3 BUSINESS STUDIES Marks
/1 /2 /3 66/3/3
EXPECTED ANSWERS / VALUE POINTS
SECTION A
50
1 7 5 Q. Define ‘Efficiency’.
Ans. Efficiency means doing the task correctly and with 1 mark
minimum cost.
OR OR
OR
SECTION B
- - 9 Q. Explain any three points of importance of
controlling.
½ mark for
Ans. Importance of controlling (Any three): the heading
(i) Accomplishing organisational goals +
½ mark for
(ii) Making efficient use of resources explanation
=
(iii) Ensuring order and discipline 1x3
=
(iv) Improving employee motivation 3 marks
OR OR
Management by Exception
above paragraph.
OR OR
1½x2
=
3 marks
12 10 13 Differentiate between delegation and
decentralisation on any three bases.
SECTION C
16 19 14 Tapas Sen, a manufacturer, redesigned his existing
soup making machine into a small portable machine.
56
57
Alternate answer
½x8
(v) Issue of a Contract Note containing details of
number of shares bought/ sold, the price, date and time =
of deal and brokerage charges.
4 marks
(vi) Delivery of shares sold or payment of cash for the
58
OR
OR
+
Ans. (a) Campus Recruitment [½ mark for
identifying
method of
(b) Induction Training training
+
It is a type of training given to help the new employee ½ mark for
in settling down quickly into the job by becoming its
familiar with the people, the surroundings, the job and explanation
the business. =
1 mark]
+
60
1x2
(ii) Enhancing employee productivity both in terms of =
quantity and quality leading to higher profits. 2 marks
OR OR
SECTION D
22 20 20 Handsen is the CEO of Newcastle Enterprises, one of
the world’s most successful companies. His success
stories have been well documented. He chooses
highly motivated and capable managers who can
perform their tasks creatively and adequately
without his help. He allows the group members to
work on their own tasks and resolve issues
themselves.
He intervenes, but only when needed to correct an
unfavorable situation. He does not use power unless
it is absolutely essential. He even allows mistakes to
happen for his people to learn from them. He
supports them and supplies them the required
information to complete the assigned task.
(a) Identify the leadership style adopted by Handsen.
(b) With the help of a diagram, explain the other two
leadership styles based on the use of authority.
64
A
½ mark
½ mark
B C D
½ mark
½ mark
In the above diagram, A is the leader and B, C, D and E
are subordinates. +
A democratic leader develops action plans and makes
decisions in consultation with his subordinates. Such a 1 mark
leader recognises that people perform best if they set =
their own objectives. 1+2+2
=
5 marks
65
Ans.
Co-ordination is the process by which a manager 1 mark
synchronises the activities of different departments
towards the achievement of a common goal.
Importance of Co-ordination:
(i) As the organisations grow in size, the number of
people employed by the organisation increases. Hence
coordination is needed to integrate their efforts and
activities.
66
(If the examinee has stated all the above points in the
following three headings (i) Growth in size;
(ii) Functional Differentiation
(iii) Specialisation, full credit is to be given)
½ mark for
identifying
(b) Rights discussed in the above case are: the right
+
(i) Right to choose ½ mark for
its
(ii) Right to be informed explanation
1x2
(iii) Right to safety =
2 marks
=
3+2
=
5 marks
SECTION E
25 23 23 India’s craft heritage continues because if its
customs and traditions. Crafts are used not only in
the country by craftsmen in Rajasthan, Gujarat and
Assam but are also exported to USA, Germany, UK
and France. The volume of exports and imports give
India an advantage in balance of payments and the
much needed foreign exchange reserves. The Prime
Minister desires that the handicraft industry should
68
69
(i) Status.
It means ranking of positions in the organisations. The
authority, responsibility, rewards, recognition etc of a
job indicate the status given to a person.
70
OR
71
+
(ii) Developing premises ½ mark for
its
‘He chose this business on the belief that the demand explanation
for data services will increase 4 times within the next 2-
3 years’ =
1½x4
A manager is required to make certain assumptions =
about the future called premises. Assumptions are the 6 marks
base material upon which plans are to be drawn.
74