1.

Consumer Protection Act is applicable to

A) Immovable goods B) Movable goods C)  Specific goods and services
D)  All goods and services
2.  “Consumer has the right to present before the appropriate forum or authorities all those
matters which effect his interests “ this right of consumer is termed as right to be
A) Informed B )Heard C )Safety D) Educated
3. The maximum age limit of a person who can be a member in state commission is
A )65 B) 70 C )35 D )60
4 . To be a member in any redress forum the person should have minimum ________ years
of experience
A) 5 B )10 C )12 D ) 15
5 . The jurisdiction of a state commission is
A) below 20 lakhs B )20 lakhs to 1 corer C )above 1 corer D)  none of the above
6. On receiving the complaint the forum will direct the opposite party to answer on that with
in ____ days and may extent the period for _________________ more days.
A )1 & 15 B )15 & 1 C )10 & 1 D ) 0 & 1
7 Appeal against the district forum can be done in _________________
A) State forum B) high court C )national forum D )supreme court
8 Any appeal against a forum must be done in a higher forum within ___ days
A) 45 B) 30 C) 60 D) 90
 9. As per section 2(1)(b) of Consumer Protection Act 1986, "complainant" means
A) a consumer
B) any consumer association registered under the Companies Act, 1956
C) the Central Government or any State Government,
D) All the above
10.  As per section 2(1)(c) of Consumer Protection Act 1986, "complaint" means any
allegation in writing made by a complain¬ant that a trader or service provider has charged for
the goods or service a price in excess of the price
(a) fixed by or under any law for the time being in force
(b) displayed on the goods or any package containing such goods
(c) displayed on the price list exhibited by him
(d) agreed between the parties; Codes:
A)  (a), (b) & (c) B)  (a), (c) & (d) C)  (a), (b) & (d) D)  (a), (b), (c) & (d)
11. The Consumer protection act 1986 enacted in
A)  24 Oct 1986 B)  24 Oct 1987 C)  24 Aug 1986 D)  15 June 1986
12. As per Section 2(1)(a) of Consumer Protection Act 1986, 'appropriate laboratory' means a
laboratory or organisation (i) recognised by the Central Government (ii) recognised by a
State Government (iii) financed or aided by the Central Government or a State Government
for carrying out analysis or test of any goods with a view to determining whether such goods
suffer from any defect Codes:
A)  (i) & (ii) B)  (ii) & (iii) C)  (i) & (iii) D)  (i), (ii) & (iii)
13.  As per section 2(1)(nnn) of Consumer Protection Act 1986, 'restrictive trade practice'
include (i) delay beyond the period agreed to by a trader in supply of goods or in providing
the services which has led to rise in the price (ii) any trade practice which requires a
consumer to buy, hire or avail of any goods or services as condition precedent to buying,
hiring or availing of other goods or services Codes:
A) (i) Only B ) (ii) Only C)  Both (i) & (ii) D)  None of the above
14. Which Section of the Consumer Protection Act 1986 define “spurious goods and
services” as such goods and services which are claimed to be genuine but they are actually
not so
A ) Section 2(1) (oo) B ) Section 2(2) (p)
C) Section 2(1) (ao) D) Section 2(1) (po)
15) Which Section of the Consumer Protection Act 1986 states about 'the Central Consumer
Protection Council'.
A) Section 7 B )Section 2 C ) Section 5 D) Section 4
16. Which Section of the Consumer Protection Act 1986 states about the objects of the
Consumer Protection Councils
A) Section 5 B) Section 11 C) Section 6 D) Section 9
17.  Which of the following are the objects of the Consumer Protection Councils (i) the right
to be protected against the marketing of goods and services which are hazardous to life and
property (ii) the right to be informed about the quality, quantity, potency, purity, standard and
price of goods or services so as to protect the consumer against unfair trade practices (iii) the
 right to seek redressal against unfair trade practices or restrictive trade practices or
unscrupulous exploitation of con¬sumers (iv) the right to consumer education Codes:
A (i), (ii) & (iv)
B (i), (ii) & (iii)
C (i), (iii) & (iv)
D (i), (ii), (iii) & (iv)
 
18.  Which section of the Consumer Protection Act 1986 states about 'the State Consumer
Protection Councils'
A) Section 7 B) Section 6 C) Section 5 D) Section 8
 
19. Who shall be the Chairman of the State Consumer Protection Councils
A) The Minister in charge of consumer affairs in the Central Government
B) The Minister in charge of consumer affairs in the State Government
C) The Chief Minister of the State
D) The Governor of the State

20 The Central Council shall convene at least .............. meeting in every year.
A) Two B) One C) Three D) There is no such condition

MULTIPLE CHOICE QUESTIONS OF CONSUMER RIGHTS

1. A consumer
(i) Sells goods and services (ii) Buy goods and services
(iii) Produces goods and services (iv) Delivers goods and services

2. Adulteration is
(i) Selling defective items (ii) Overpricing
(iii) Underweight measurement (iv) Mixing cheap materials

3. Causes of consumer exploitation

(i) Right to Information (ii) Proper Supply (iii) Low literacy (iv) High literacy

4. Which is not a function of PDS

(i) Control Hoarding (ii) Control Prices

(iii) Control over charging (iv) Consumer Redressal

5. COPRA stands for

(i) Consumer Protection Act (ii) Consumer Prevention Act
(iii) Consumer Police Act (iv) Consumer Power Act

6. Pick odd one out

(i) Right to information (ii) Right to choice (iii) Right to adulteration (iv) Right to redressal

7. Pick odd one out

(i) Right to safety (ii) Right to life

(iii) Right to consumer education (iv) Right to representation

8. National Consumer Day is celebrated in India

(i) 24 December (ii) 25 December (iii) 26 December (iv) 27 December

9. COPRA does not propose formation of

(i) National Consumer Court (ii) State Consumer Court
(iii) District Consumer Court (iv) High Court

10. ISO stands for

(i) International Standard Organisation (ii) International Organistion for Standardisation
(iii) International School Organisation (iv) International Standardisation
11. In which year Right to information act was passed
(i) 2008 (ii) 2009 (iii) 2005 (iv) 2010
 
12. Pick the odd one out
(i) BIS and ISI (ii) AGMARK (iii) HALLMARK (iv) CBI

13. Pick the odd one out

(i) BIS and ISI (ii) ISO (iii) HALLMARK (iv) CID

14. World Consumer Rights Day is celebrated on

(i) 5 March (ii) 10 March (iii) 15 March (iv) 20 March

15. Consumer Complaint forum is called

(i) Consumer forum (ii) RTI (iii) High court (iv) Police Station

16. The complaint be in consumer with in __________ of cause

a) 6 Months b) 1 year c) 2 year d) 3 months
17. The jurisdiction of a state commission is
a) below 20 lakhs b) 20 lakhs to 1 corer c) above 1 core d) none of the above
18. The maximum age limit of a person who can be a member in national commission is
A ) 65 B) 70 C )35 D )60
19. Among the following which forum can reappoint the same person as its member

A) District forum B) State commission C) National Commission D) none of the above

20. On receiving the complaint the forum will direct the opposite party to answer on that within
_____ days

A) 15 B) 20 C) 5 D) 1

CHECK YOUR ANSWER:

1(ii) 2(iv) 3(iii) 4(iv) 5(i) 6(iii) 7(ii) 8(i) 9(iv) 10(ii) 11(iii) 12(iv) 13(iv) 14(iii) 15(i)
State The Rights Of Consumers?
Answer :
The right to be protected from all kind of hazardous goods and services.
The right to be fully informed about the performance and quality of all goods and services.
The right to free choice of goods and services.
The right to be heard in all decision-making processes related to consumer interests.
The right to seek redressal, whenever consumer rights have been infringed.
The right to complete consumer education.
Question 2. Who Can File A Complaint With The Redressal Agencies?
Answer :
A consumer
Any registered consumer association
The central government
In case of death of a consumer
What Is The Meaning Of Consumer Law?
Answer :
Consumer protection law or consumer law is considered an area of law that regulates private
law relationships between individual consumers and the businesses that sell those goods and
services. Consumer protection covers a wide range of topics, including but not necessarily
limited to product liability, privacy rights, unfair business practices, fraud, misrepresentation,
and other consumer/business interactions.
When Was Consumer Protection Act Enacted?
Answer :
Consumer Protection Act is an Act of the Parliament of India enacted in 1986 to protect the
interests of consumers in India.
What Is The Meaning Of Consumer Protection?
Answer :
Consumer protection laws are federal and state statutes governing sales and credit practices
involving consumer goods. Such statutes prohibit and regulate deceptive and Unconscionable
advertising and sales practices, product quality, credit financing and reporting, debt
collection, leases, and other aspects of consumer transactions.
State The Consumer Responsibilities?
Answer :
To be aware of his/her rights in all aspects of consumption.
To verify the source of goods by reading the particulars of the country of origin.
To look for the specifications of the good he/she wishes to buy.
Not to purchase materials, products or goods from street vendors.
Not to be tempted by misleading advertisements.
To read the content of the goods warranty card before purchasing.

 State The Importance Of Consumer Protection?

Answer :
Protection from Exploitation
Consumer Education
Redressal of Complaint 
Encouraging Honest Businessmen
Quality life for Consumer
State The Features Of District Forum?
Answer :
Composition of District Forum
Term of Office
Salary
Jurisdiction of District Forum
Remedy
Describe The Consumer Protection Act 1986?
Answer :
Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to
protect the interests of consumers in India. It makes provision for the establishment of
consumer councils and other authorities for the settlement of consumers' disputes and for
matters connected therewith.
State The Consumer Rights?
Answer :
Right to Safety - safeguarding against goods that are hazardous to life and property.
Right to Information - consumers have the right to be informed regarding the price, quality,
quantity, etc., of the products they buy.
Right to Choice - consumers should be provided with a wide variety of goods to choose
from.
Right to be Heard - the right of consumers to have their complaints heard.
Right to Satisfaction of Basic Needs.
State The Remedies Available To The Consumer?
Answer :
to remove the defects pointed out by the appropriate laboratory from goods in question.
to replace the goods with new goods of similar description which shall be free from any
defect.
to return to the complainant the price, or, as the case may be, the charges paid by the
complainant.
to pay such amount as may be awarded by it as compensation to the consumer for any loss or
injury suffered by the consumer due to negligence of the opposite party.
to remove the defects