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A

PROJECT REPORT
ON
“CUSTOMER SATISFACTION TOWARDS RELIANCE JIO”

Project Report submitted in partial fulfillment for


the award of the Degree of

BACHELOR OF BUSINESS ADMINISTRATION (B.B.A)

To

KAKATIYA UNIVERSITY

By

MULUKALLA VINAY
(HT. NO: 086181844)

Under the guidance of

C. DATTATREYULU
M.F.A

DEPARTMENT OF COMMERCE & BUSINESS MANAGEMENT


VAAGDEVI DEGREE & P.G. COLLEGE
(Affiliated to Kakatiya University)

KISHANPURA, HANAMKONDA, WARANGAL-506001

2020
<ON PRINCIPAL SIR’s LETTER HEAD>

Date: ___________________

CERTIFICATE

This is to certify that the project report entitled “CUSTOMER SATISFACTION

TOWARDS RELIANCE JIO” was carried out by MULUKALLA VINAY (HT. NO.

086181844) for the academic year 2019-20. He has completed this project as per the rules

prescribed by the Kakatiya University in partial fulfillment of award of the degree of

BACHELOR OF BUSINESS ADMINISTRATION (B.B.A).

Head PRINCIPAL
Date: ___________________

CERTIFICATE

This is to certify that the Project Report entitled “CUSTOMER SATISFACTION

TOWARDS RELIANCE JIO” is a bonafide work carried out by MULUKALLA VINAY

(HT. NO: 086181844) batch: 2017-2020 under my guidance. She/He submitted the Project

Report in partial fulfillment of award of the degree of BACHELOR OF BUSINESS

ADMINISTRATION (B.B.A) from Kakatiya University.

(Project Guide Name)


DECLARATION

I hereby declare that this Project Report entitled “ CUSTOMER

SATISFACTION TOWARDS RELIANCE JIO” submitted for the award of BBA degree
of Kakatiya University, is a bonafide and original work carried out by me under the

supervision of ……………………..

Place: MULUKALLA VINAY

Date: HT.NO:086181844

Batch: 2017-2020.
ACKNOWLEDGEMENT

At the outset, I would like to express my sincere thanks to my Project Guide

Prof./Dr./Sri/Ms. ________________________________________________ for guiding my

Project Work with meticulous care and patience.

I would like to express my gratitude to Sri. <Full name of the head at

organisation><designation> for giving me permission to take up the Project Work in

<Organisation Name> on present topic. I am also grateful to <Full name of the Guide at

organisation><designation> for providing necessary facilities and valuable guidance on the

present topic.

I express my special thanks to Dr. A. Sheshachalam garu, Principal, Vaagdevi Degree

and PG College, and C. Dattatreyulu garu, Head, Department of Commerce and Business

Management of our college for their inspiring guidance and cooperation.

Finally, I would like to thank all those who helped in the preparation of my Project Work,

viz., Staff of the Organisation, Librarians and others.

<Student Name>

H.T. No:
LIST OF TABLES & CHARTS

A) TABLES

S. No. Table No. Title Page

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

B) CHARTS

S. No. Chart No. Title Page

1.

2.

3.

4.

5.
CONTENTS

List of Tables & Charts

Chapter Number Title Page Numbers

I INTRODUCTION 1-20

II ORGANISATION PROFILE 21-30

III DATA ANALYSIS AND INTERPRETATION 31-50

IV FINDINGS AND SUGGESTIONS 51-60

APPENDICES

Appendix-I Bibliography

Appendix-II Questionnaire
Appendix-I

BIBLIOGRAPHY

A) BOOKS

1. (Name of Author, Book Title, Publisher’s name & place, year of Publication)

2.

3.

4.

5.

B) REPORTS.

1.

2.

3.

C) JOURNALS

1. (Name of Journals, volume, issue , Month, Year).

2.

3.

D) WEBSITES.

1.

2.

3.
Order of Contents in Chapter-I

CHAPTER-I

INTRODUCTION

1.1 Conceptual Frame work

1.2 Need and Importance of the Study

1.3 Objectives of the Study

1.4 Scope of the Study

1.5 Period of the Study

1.6 Research Methodology

A) Collection of Data

B) Analysis of Data

C) Presentation of Data

1.7 Chapterisation Scheme

1.8 Limitations of the Study

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