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    Venugopal Rangamannar has over 15 years of experience as a software architect, managing teams and designing software systems using technologies like C#, .NET, C++, and MVC. He currently works as an Associate Architect at Avolin, where he serves as the SME for Pivotal CRM and helps to improve customer satisfaction scores. Previously he held roles as a Lead Software Architect at Cerner and Principal Engineer at Aspect, where he managed teams and led projects involving technologies such as ASP.NET, SQL Server, and VC++.

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    Venugopal Rangamannar has over 15 years of experience as a software architect, managing teams and designing software systems using technologies like C#, .NET, C++, and MVC. He currently works as an Associate Architect at Avolin, where he serves as the SME for Pivotal CRM and helps to improve customer satisfaction scores. Previously he held roles as a Lead Software Architect at Cerner and Principal Engineer at Aspect, where he managed teams and led projects involving technologies such as ASP.NET, SQL Server, and VC++.

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    49 views3 pages

    Resume Venugopal

    Uploaded by

    ani_ami_papa
    Venugopal Rangamannar has over 15 years of experience as a software architect, managing teams and designing software systems using technologies like C#, .NET, C++, and MVC. He currently works as an Associate Architect at Avolin, where he serves as the SME for Pivotal CRM and helps to improve customer satisfaction scores. Previously he held roles as a Lead Software Architect at Cerner and Principal Engineer at Aspect, where he managed teams and led projects involving technologies such as ASP.NET, SQL Server, and VC++.

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    of 3

    Venugopal Rangamannar

    [email protected],[email protected]/+91 98863 92213

    SUMMARY

    Results driven Software Architect with over 15 years of extensive experience in software development and
    designing and architecting software systems in various technologies like C#, C++, VC++, MVC and full stack
    design and development on .Net stack and managing teams across the Globe.

    SKILLS:

    • C# • IIS,ISAPI,TCL/TK
    • .NET • Python
    • C, C++, VC++ • JavaScript
    • MFC,ATL,COM,COM+ • XML
    • ASP.NET • XAML
    • ASP.NET MVC,Win Forms • WPF
    • WinDBG • Dialogic
    • RightFax
    • Application Development • UML
    • OOPS • Design Patterns
    • OOAD • Architecture Patterns
    • Office Integration • Entity frameworks
    • MAPI • Outlook Object model
    • EXT • Sencha
    • JS

    PROFESSIONAL EXPERIENCE:

    Avolin – Associate Architect August 2014 – Present


    (Formerly Aptean)

    Pivotal CRM is a customer relationship management (CRM) software system from Aptean. Built on the
    Microsoft.NET Framework, Pivotal CRM embeds several commonly used Microsoft business products within
    the CRM system, including Microsoft Office, Microsoft Outlook, Microsoft SharePoint, and Microsoft Visual
    Studio

    • Broad experience in Managing and Architecting Software solutions


    • SME for Pivotal CRM
    • First contact point for any Pivotal CRM related issues
    • Actively involved in mentoring and training needs of project team members.
    • Creating plug-ins and workflows for integration
    • Troubleshooting software applications issues
    • Enhancing Core component from existing 32-bit to 64-bit
    • Involved in setting up and mentoring of core team formed to quickly address Customer
    issues. This helped to reduce the average resolution time to less than 3 days from earlier 7
    days.
    • Currently experimenting with using ML algorithms to learn from earlier resolved support
    tickets to come up with solutions for a given issue. This tool will be mainly used by the
    Support team with the aim of improving CSAT scores and try to reduce ticket escalations to
    Development team.
    • Currently exploring with Asp.Net Core and Dockers to come up with a Microservices based
    architecture for Pivotal Business Server.
    Technologies: .NET Framework, C#, ASP.NET, VC++, MFC,COM,COM+,IIS,ISAPI Extensions, MAPI,SQL Server,
    Oracle Server,Asp.Net MVC, WebAPI, Sencha, Entity Framework, ORM

    Cerner – Lead Software Architect Nov’ 2011 – Aug2014

    Lead the Engineering teams to support existing Products and provide new enhancements.

    • Managed a team of 10 associates comprised of Software Engineers, Solution Designers,


    Software Architect
    • Key member on the cross-company team setup to focusing on Stability issues to improve
    Customer satisfaction

    • Served as SME on C++/VC++


    • Mentored associates and facilitated on going 1:1 performance discussions and annual
    reviews

    Technologies: .NET Framework, C#, ASP.NET, VC++, MFC,COM, SQL Server, Oracle Server, WinDBG

    Aspect-Principal Engineer Dec 2005 – Nov 2011

    Key Accomplishments:
    o Designed, developed and debugged Computer/Telephony Interface (CTI) applications to
    integrate with call-center management suite.
    o Lead and coordinated the migration of source code from VC++ 6.0 to build on Visual Studio
    2008.
    o Partnered with Integration Teams for successful client side integrations.
    o Worked with Sustaining Team, resolving critical error reports from clients.
    o Assisting customers with their applications built on the company provided API's
    o Applied CppUnit testing to the source code for Unit testing of core features.
    o Applied AutoIT for UI testing.
    o Trained Development & QA team members on the usage of AutoIT and CppUnit testing.
    o The initiatives of CppUnit and AutoIT helped to reduce the post release bug rate by more
    than 20% thus leading to improved CSAT scores.

    Technologies: .NET Framework,C#,ASP.NET,VC++,MFC,COM,TAPI,MAPI,SQL Server,Oracle


    Server,MSMQ,WCF,WPF,CppUnit,AutoIT

    Nokia Internet Communications / Innominds Software – Senior Software Engineer


    Aug 2005 – Dec 2005

    Key Accomplishments:
    • Developed Web based configuration management system for Nokia routers & firewalls
    • Automated the testing of most commonly used configuration features to reduce the testing
    time. This helped to reduce the Acceptance testing time to less than 4 hours. Manual testing
    of the same used to take close to 10 hours.
    Technologies : C,C++,TCL/TK,eTCL,VC++,MFC,HTML

    CAIR, Ministry of Defense – Senior Technical Assistant- Center for Artificial Intelligence, Robotics , DRDO
    October 2003 – August 2005
    Involved in development works related to Digital Signal Processing, Speech recognition and analysis

    Key Accomplishments:

    • Developed the UI for VoIP application with TCL/TK for VoIP on Linux over SIP stack.

    • Developed Windows Libraries to communicate with Intel Dialogic Card 41-JCT-LS to capture
    audio and process the captured audio through speech recognition algorithms.

    • Worked on implementing Noise cancellation algorithms using C++/VC++

    • Automated the Speech Model creation process through TCL/TK scripts – such that to create
    model for 50 users it took 6 hours from earlier manual process of 10 hours.

    • Assisting senior scientists in their research work.

    Technologies : C,C++,TCL/TK,VC++,MFC,TAPI,MATLAB

    Education/Certifications
    • MS (Software Systems ) – BITS Pilani ( WILP) - 2010
    • MBA ( Financial Management ) – Annamalai University -2010
    • BE (Electronics and Communications) – BMSECE/Visvesvaraya Technological University -2003
    • Advanced Diploma in Software Applications – TULEC, 1999
    • Diploma (Electronics and Telecommunications) – Sri Jayachamarajendra Polytechnic – 1998

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