Kong', Matusitz (2009), Examines The Employees' Problems With The Working Conditions That
Kong', Matusitz (2009), Examines The Employees' Problems With The Working Conditions That
Kong’, Matusitz (2009), examines the employees’ problems with the working conditions that
caused the high staff turnovers and how the Disney Company came to find resolutions.
One problem was the staff being forced to smile, as for not only does it cause tensions among
the Chinese visitors but also to their employee due to their conservative culture. They felt
trapped in a form of ‘Emotional Labor’ (Bryman, 2006). This caused Disney to stop its smiling
The second problem was low pay and the working conditions. The employees complained
about lack of staffs, unreasonable working hours, inequality, unfair treatments and low wages.
To resolve all these issues in one, Disney commissioned a Trade Union in which the staff could