<Services Summary>

Technical and Financial Proposal

Prepared for [Customer]

In response to the Request for Proposal (RFP)# ????

published on

Proposal# P170101RA01 v1.1

Prepared by: ACS Professional
Services (APS)

ACS Contact Details:

 Contact Person
 Email: [email protected]
 Phone: +966505126045
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Disclaimer Statement

This document shall not be disclosed and shall not be duplicated, used, or disclosed in whole or in part for any purpose. This restriction
does not limit [Customer] right to use the information contained in the document. The sharing this document with other vendor use reuse
or reference shall be treat as illegal and responsibility of the same will be with [Customer]. While every precaution has been taken in the
preparation of this document, ACS assumes no responsibility for errors, omissions, or for damages resulting from the use of the
information herein. Product or corporate names may be trademarks or registered trademarks of other companies and used for its
explanation and evaluation, without intent to infringe. This disclaimer statement, presented on this page, is an integral part of this
document. Should this page of the document, in its Enterprise or printed formats, be lost, deleted, destroyed or otherwise discarded, this
disclaimer statement applies despite the consequences

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Table of Contents
1. Executive Summary.............................................................................................................................4
2. Sample Resumes..................................................................................................................................5
2.1 Applicant Profile 1.................................................................................................................5
2.2 Applicant Profile 2.................................................................................................................5
2.3 Applicant Profile 3.................................................................................................................5
3. Assumptions........................................................................................................................................6
4. Commercials........................................................................................................................................7
4.1 Terms & Conditions...............................................................................................................7
5. Why ACS..............................................................................................................................................8
5.1 Arabic Computer System (ACS) Introduction.........................................................................8
5.2 ACS Professional Services Executive Summary......................................................................9
5.3 Services in different segments:..............................................................................................9
5.4 References...........................................................................................................................10
6. Worldwide Case Studies which ACS Implemented............................................................................11
7. Appendix-1: APS Support Services.....................................................................................................12
8. Appendix-2: EMS & Office 365 Adoption...........................................................................................13

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1. Executive Summary
[Customer] from now on referred to as “E&Y”, “you”, “your”, requires manpower support from ACS.
ACS is very well accustomed in providing pivotal solution to the Manpower needs. If there is a
specific need by the customer example networking, system administrator, or database kindly
mention the profile. Manpower support is aimed to reduce complexities of running the daily
operations, IT support, development, managing the cash flow, providing excellent products and
services, hitting the sales revenues

ACS Professional Services from now on referred to as “APS” is a full-service provider of consulting,
products, solutions, and training for Microsoft products and solutions. As Microsoft Gold, Certified
Partner with proven 17 competencies in almost all of Microsoft Products, APS has designed,
implemented and supported Products and Solutions in more than 400 organizations during the last
15 years. APS’s customers range all the way from small to medium and large organizations in all
major verticals. With offices in Riyadh, Khobar, Jubail, and Jeddah as well as an international network
of authorized APS partners, our services are available on all continents.

This period of contract is two years starting from the date of joining,

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2. Sample Resumes
2.1 Applicant Profile 1
Name: <Name_of_the_candidate>
Designation: <Profile_of_the_candidate>
Technical Skills: Office 365, Exchange Hybrid, Active Directory, Map Toolkit for SAM, Customized
Windows 10 Enterprise Deployment, EMS
Certifications: Microsoft Certified Professional Office 365 (MCP)
Professional Experience: SYSTEM ENGINEER | ACS | SEPTEMBER 2015 - PRESENT
Projects:
1. ADFS for Nadec and SIDF
Nadec and SIDF both has Hybrid Exchange with Office 365, my task were like following
 Provide Single Sign On for Cloud and OnPrem Microsoft services.
 Deploy Active Directory Federation Services roles
 Validate Single Sign On

2.ASTRA (Exchange Hybrid Deployment)

They have Exchange 2016 infrastructure, they decided to host User Mailboxes on Office 365, my
tasks were like following:
 Deploy Active Directory Federation Services roles
 Deploy Directory Synchronization Service
 Configure Exchange 2010 Hybrid object
 Validate mail flow between cloud users and on premise users
 Move Mailboxes to Cloud

Personal Details: DOB, Language etc

2.2 Applicant Profile 2

2.3 Applicant Profile 3

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3. Assumptions
1. ACS shall be responsible for the pooling of possible candidates for [CUSTOMER]’s
requirement.
2. ACS shall conduct an initial interview to shortlist the right candidates. After the initial
screening, ACS shall submit the shortlisted candidates to [CUSTOMER] accompanied with an
overview of the individual’s skills and prior experience.
3. [CUSTOMER] will conduct the Second/Final interviews depending on their standard hiring
process. It is [CUSTOMER]’s discretion to select the right candidate.
4. [CUSTOMER] will inform ACS of their preferred candidate. ACS may notify the preferred
candidate regarding the Job Offer in writing (email) or phone call. In such cases that
[CUSTOMER] prefers to give the Job Offer, he/she should inform ACS in writing and provide a
copy of the offer for ACS’s reference.
5. ACS is only providing a skilled resource to be managed & utilized by [CUSTOMER] IT
management without scope delivery obligation on ACS.
6. [CUSTOMER] has the right to request permanent replacement of resource, however a Three
months’ notice should be given to ACS to find a suitable replacement and this should be
within the first 6 months from the joined date or before the contract’s renewal.
7. Resources will work at [CUSTOMER] in <Location>.
8. Above prices includes resources salaries and overheads. However; whenever required
[CUSTOMER] shall cover resources business trip expenses, ACS shall add a margin of 15% for
any other expenses that could be invoiced.
9. Working hours will 8 hours per day, 5 days a week.
10. [CUSTOMER] to contract ACS for minimum of one-year period, renewable with 90 day’s prior
notice to ACS and with the flexibility to review the prices for both sides. Both parties have
the right to terminate this contract with 90 day’s prior notice.
11. Mobilization period will be a Maximum of 12 weeks from the PO date.
12. [CUSTOMER] can only offer direct employment to the resource after two years of his
resigning from ACS.
13. For Contracts of one year and above, each resource will deserve an annual vacation after 11
months from the starting date.
14. Saudi Labor law always applied in case of any conflict with anything mentioned in this
proposal, and it’s applied for any case not mentioned in this proposal.

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4. Commercials
Package Cost for Manpower Services, reference to [CUSTOMER] Request for Quotation on the above
subject, below is ACS Exclusive Price quotation:

Description QTY Monthly Price Yearly Price

Job Description No. - -

Job Description No. - -

4.1 Terms & Conditions

1. Prices valid for 30 days.
2. Currency: Saudi Riyal.
3. Payment to ACS from [CUSTOMER] will be on quarterly basis in advanced
4. All the prices stated does not include VAT, the [CUSTOMER] will be responsible for the VAT
amount if it’s applied.

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5. Why ACS
5.1 Arabic Computer System (ACS) Introduction

Our Presence

With a presence throughout the Middle-East, India, Sri Lanka, United Kingdom, and the United
States of America, the company could satisfy complete Information Technology needs of customers
in the region by providing state-of-the-art products and services.

Partnering with Customers.

At ACS, we see our clients as our partners, and we believe in delivering complete solutions to the
best of industry standards. We are market oriented, and customer satisfaction is given precedence in
everything we do.

ACS Values

At ACS, we understand how dynamic IT infrastructure must comply with your business needs for it to
yield the best results. Our team of highly trained engineers designs and implement a broad spectrum
of IT services that efficiently satisfy your unique needs. Our service protects your IT dynamics today
and help them grow tomorrow. Trusting IT solutions to ACS reduces overall IT costs, provides a
greater level of security and operability, and provides round-the-clock support.

Our team is our strength

We believe in continuous learning, and we work as a team. Our highly skilled consultants and IT
infrastructure teams well converse with the latest technological developments and can be assured
to propose the latest, the best and the most suitable IT solutions that meet your needs at the right
time.

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5.2 ACS Professional Services Executive Summary

ACS Professional Services (APS) is one of the flagship divisions of
ACS, established with real motives to help businesses achieve their
goals by providing operational excellence, technological innovation,
and market breakthroughs.

ACS is Microsoft certified partner in a total of 17 Microsoft

Competencies across various domains. Under the umbrella of ACS,
ACS Professional Services (APS) focusses on providing expert market
specific Solutions to its customers. Our presence is well visible in all
parts of the kingdom.

5.3 Services in different segments:

Services Solutions Merits

Focuses on Business Productivity Solutions, our consultancy

 Unified communication &
Consultancy & services add value to already existing infrastructure, offering a
collaboration
Delivery greater productivity in the workplace. Our State of the art cloud
 MS Azure computing experience along with services in UC, Exchange, System
Engagements  IT Management Suite Center, Active Directory. Provide perfect delivery.
 Identity & Security

 Baseline These services encompass Business Planning Solution which aims at

 Mobile Management maximizing software utilizations so that enterprises can gain visibility
Environment and control their IT assets. Our services significantly reduce ongoing
 Deployment Planning
Assessment  SQL Workload
software costs and help maintain continuous software license
compliance. With our services enterprise, can Quantify asset
 Cloud Ready
wastage which enables them to focus on greater value activities.
 Virtualization

Adoption engagements target Business Expansion Solutions and

 Productivity Solutions
Adoption provide a never before experience to the end user by motivating
(Office 365 components)
enterprises to adopt newer technologies. These include migration to
Engagements
cloud environment with unmatched Scalability & Reliability
 Enterprise Mobility Suite

With ACS Business Continuity Solutions, Enterprise IT is in safe

hands, we provide continuous hands-on Assistance and Keep
Support  Support Contract/SLA mission critical systems up & running. We provide Support via Call,
Engagements Remote Access & Onsite along with a unique flexibility to change the
Agreement support days to consultancy days, workshops or in-house
customized training.

ACS retains talent with extensive domain expertise across all IT

disciplines to cater IT Asset Management featuring a particular
IT  Manpower Outsourcing/ focus on important industry upward trends, as well as emerging
Augmentation technologies. We can enable you to leverage IT for streamlined
IT Staffing
operations and greater organizational effectiveness.

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5.4 References
ACS Professional Services Team has delivered lots of Enterprise projects Kingdom Wide, here a list of
some of our Customers:

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6. Worldwide Case Studies which ACS Implemented.

ACS has been remarkably marking its presence at the Global Market undertaking challenging
Projects which are well reflected and appreciated in Microsoft’s Customer Success stories.

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7. Appendix-1: APS Support Services

You will have problem resolution support service to request assistance with a particular
technical issue with Microsoft products. As an APS Support Services customer, you receive the
priority support you need for a quick recovery. Our problem resolution services help ensure
that your critical issues receive our utmost attention until they are resolved, and your business
is up and running.
Our Support Professionals deliver expert assistance by phone and onsite for technical problems
that occur when you use a Microsoft product. Our response times are based on working hours
which is from 8.30 AM to 5.30 PM during Sunday to Thursday. Problem Resolution Services are
outlined as follows:
• You can log problem resolution requests any time by email or during working hours by
phone.
• Response times are prioritized on the severity of the problem and its impact on your
business. You define the severity.
• Response to critical problems is four hours or less, with maximum support resources
applied to sustain a continuous working hour’s support.

With these problem resolution services, your IT team should be able to resolve problems in the
Microsoft environment much more quickly. This problem resolution services will help reduce
the amount of time that is spent fighting fires today and enable the IT staff to focus on more
strategic projects and issues.

For Severity A cases, the response time is two hours or less with 24/7 support.

The Microsoft Products that are covered under this problem resolution support service offering
are as below:
 Windows Server / Windows Clients
 Active Directory Domain Cervices
 Exchange
 Lync/Skype for Business
 Hyper-V
 System Center Family
 Networking Services (DNS, DHCP & Certificate Services)
 Cloud Solutions (Office 365, EMS, OMS, STORSIMPLE & Azure)

Note: what mentioned above is a part of our Support Contract, we can provide the full details in
dedicated Support Contract’s proposal if required.

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8. Appendix-2: EMS & Office 365 Adoption

The goal of the Office 365 Adoption Services is to help overcome the main hurdle organizations face
after migrating to Office 365 — getting their business units educated on the full breadth of the Office
365 suite, and then ensuring they leverage these powerful tools to be more collaborative and
productive. The agenda behind the adoption engagement is to make every office 365 user power
user, so as to boost communication and collaboration between the users.

O365 Cloud Adoption

APS helps customers to adopt Microsoft’s Enterprise Mobility Suite, a comprehensive solution that
supports simplified user login and access to company systems and high levels of security from
any platform or device. The Enterprise Mobility Suite contains Microsoft Azure Active Directory
Premium for hybrid identity management, Microsoft Intune for mobile device and application
management and Microsoft Azure Rights Management for data encryption and security. APS
Enterprise Mobility Suite methodology ensures a fluid transition to Azure AD Premium, Microsoft
Intune, and Azure Rights Management from initial discovery session to post-deployment training. 

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