MCQs On EComm & ERP PDF
MCQs On EComm & ERP PDF
1. The dimension of e-commerce that enables commerce across national boundaries is called _______.
A. interactivity.
B. global reach.
C. richness.
D. ubiquity.
ANSWER: B
A. richness.
B. reach.
ANSWER: C
3. Which one of the following is not one of the major types of e-commerce?
A. C2B.
B. B2C.
C. B2B.
D. C2C.
ANSWER: A
A. of equal size.
B. slightly smaller.
C. slightly larger.
D. much larger.
ANSWER: D
5. Which of the following is not considered to be one of the three phases of e-commerce?
A. Innovation.
B. Consolidation.
C. Preservation.
D. Reinvention.
ANSWER: C
6. The idealistic market envisioned at the outset of the development of e-commerce is called a ______.
A. Bailey market.
B. Baxter market.
C. Bergman market.
D. Bertrand market.
ANSWER: D
7. The primary source of financing during the early years of e-commerce was _______.
A. bank loans.
ANSWER: C
8. The type of firms that benefited the most during the consolidation period of e-commerce were _______.
B. first movers.
D. ISPs
ANSWER: A
9. All of the following are technologies used to gather information about you online except ______.
A. spy ware.
B. cookies.
C. Gmail.
D. anonymizers.
ANSWER: D
10. A _________ is the set of planned activities designed to result in a profit in a marketplace.
A. business model.
B. profit model.
C. business plan.
D. revenue model.
ANSWER: A
A. value proposition.
B. competitive advantage.
C. market strategy.
D. universal standards.
ANSWER: D
ANSWER: C
A. Amazon.
B. eBay.
C. Yahoo.
D. Facebook
ANSWER: C
14. All of the following are major B2C business models except ______.
A. content provider.
B. industry consortium.
C. transaction broker.
D. service provider.
ANSWER: B
15. The _________ business model involves an independently owned vertical digital marketplace for direct
inputs.
A. e-distributor.
B. exchange.
C. e-procurement.
ANSWER: B
16. Compared to Internet users, the number of cell phone subscribers is _________.
B. slightly fewer.
C. much fewer.
D. much larger.
ANSWER: D
A. the nature of the players in an industry and their relative bargaining power.
B. a set of plans for achieving long term returns on the capital invested in a business firm.
ANSWER: A
18. The area of actual or potential commercial value in which a company intends to operate is a _______.
A. market space.
B. marketplace.
C. perfect market.
D. Bertrand market.
ANSWER: A
A. One firm develops an advantage based on a factor of production that other firms cannot purchase.
B. One participant in the market has more resources than the others.
C. there are no competitive advantages or asymmetries because all firms have equal access to all the factors to
production.
D. competition is at a minimum, as each niche market within an industry is served by the company with the
greatest competitive advantage.
ANSWER: C
A. AOL.
B. Yahoo.
C. Sailnet.
D. MSN/Windows Live.
ANSWER: C
21. A situation where there are no differences among products or services, and the only basis of choosing
products is price is known as ______.
A. a value web.
B. value chain.
C. profit.
D. commoditization.
ANSWER: D
22. A strategy designed to compete in all markets around the globe is called a _____ strategy.
A. scope.
B. differentiation.
C. cost.
D. focus.
ANSWER: A
23. Which of the following is not one of the stages of the development of the Internet?
A. Innovation.
B. Institutionalization.
C. Globalization.
D. Commercialization.
ANSWER: C
A. Leonard Kleinrock.
B. Ray Tomlinson.
C. Bob Metcalfe.
D. Vint Cerf.
ANSWER: A
25. The component of TCP/IP that provides the Internet's addressing scheme and is responsible for the actual
delivery of packets is ______.
A. TCP.
B. IP.
ANSWER: B
26. Which protocol permits users to transfer files from the server to their client computer, and vice versa?
A. HTTP.
B. SMTP.
C. IMAP.
D. FTP.
ANSWER: D
27. __________ is a program that you can run from the DOS prompt in the Windows operating system in order
to check the connection between your client and the server.
A. Ping
B. Telnet
C. Tracert
D. SSL
ANSWER: A
28. Broadband is generally considered to be any communication technology allowing streaming audio and video
at or above _____.
A. 100 Kbps.
B. 56.6 Kbps.
C. 30 Kbps.
D. 10 Kbps
ANSWER: A
29. Which of the following connections allows the fastest download speeds?
A. DSL.
B. cable modem.
C. T1.
D. T3.
ANSWER: D
C. insufficient reach.
D. best-efforts QOS.
ANSWER: C
A. Creating a leading-edge very high-speed network capability for the national research community.
D. Ensuring the rapid transfer of new network services and applications to the broader Internet
community.
ANSWER: B
32. Which of the following is a new and disruptive Web feature or service?
A. XML.
B. diffserv.
C. blogs.
D. CDMA.
ANSWER: C
33. All of the following are examples of 2G wireless phone technologies except _______.
A. CDMA.
B. W-CDMA.
C. TDMA.
D. GSM.
ANSWER: B
34. All of the following are wireless Internet access network technologies except ________.
A. Wi-Fi
B. Bluetooth.
C. Zigbee.
D. GigaPoP.
ANSWER: D
35. Internet users account for about ________ of the world's population.
A. 7%
B. 17%
C. 27%
D. 47%
ANSWER: B
36. Which of the following was the first commercial Web browser?
A. Mosaic.
B. Mozilla.
C. Netscape Navigator.
D. Internet Explorer
ANSWER: C
37. All of the following are steps in the systems development life cycle except ______.
A. Systems Design.
B. Testing.
C. Implementation.
D. Debugging.
ANSWER: D
38. A _________ describes the flow of information at your e-commerce site and the infrastructure that will be
used in the system.
A. system design.
B. logical design.
C. tactical design
D. physical design.
ANSWER: B
39. All of the following are factors in optimizing Web site performance except _____.
A. page retrieval.
B. page generation.
C. page delivery.
D. page content.
ANSWER: A
A. system maintenance.
B. system development.
D. telecommunications.
ANSWER: A
A. Zeus.
B. Apache.
C. Microsoft IIS.
D. Google.
ANSWER: B
42. What Web server functionality allows it verify usernames and passwords and process certificates and
encryption information?
C. Data capture.
D. Security services.
ANSWER: D
43. The underlying computing equipment that the system uses to achieve its e-commerce functionality is called
a ______.
A. hardware platform.
B. content platform.
C. transaction platform.
D. scalability platform.
ANSWER: A
A. pages that work, load quickly, and point the customer toward your product offerings.
ANSWER: D
45. The set of standards for communication between a browser and a program running on a server that allows
for interaction between the user and the server is known as _______.
D. VBScript.
ANSWER: C
46. E-commerce merchant server software includes all of the following except_______.
A. online e-mail.
B. online catalog.
ANSWER: A
47. Which of the following is not a widely used midrange or high-end e-commerce suite?
ANSWER: A
48. The ability to change the product to better fit the needs of the customer is called ________.
A. customization.
B. personalization.
C. privacy.
D. accessibility.
ANSWER: A
49. All of the following are tools for optimizing a Web site's location in search engine listings except ______.
C. buying ads.
D. benchmarking.
ANSWER: D
50. The most common type of Internet crime according to the IC3 is ______.
B. Check fraud.
C. Non-delivery.
D. Auction fraud.
ANSWER: D
51. In the e-commerce security environment, which of the following constitutes the inner-most layer?
A. people.
B. data.
C. technology solutions.
ANSWER: B
52. All of the following are major categories of computer viruses except _____.
A. Macro viruses.
B. File-infecting viruses.
C. Script viruses.
D. Trojan viruses.
ANSWER: D
ANSWER: A
54. Malicious hackers who act with the intention of causing harm are __________.
A. White hats.
B. Black hats.
C. Grey hats.
D. Brown hats.
ANSWER: B
55. When hackers flood a Web site with useless traffic to overwhelm the network, it is called ______.
A. phishing.
B. pharming.
D. spoofing.
ANSWER: C
56. Which of the following is not a dimension of e-commerce security provided by encryption?
A. availability.
B. message integrity.
C. nonrepudiation.
D. confidentiality.
ANSWER: A
ANSWER: A
A. S-HTTP.
B. VPNs.
C. SSL.
D. PPTP.
ANSWER: C
ANSWER: C
A. security policy.
B. risk assessment.
C. implementation plan.
D. security organization.
ANSWER: B
61. The only payment system that is instantly convertible without intermediation is _______.
A. Credit card.
B. Accumulating balance.
C. Stored value.
D. Cash.
ANSWER: D
B. checks.
C. credit cards.
D. debit.
ANSWER: C
63. What is the name of the division of the U.S. Department of Homeland Security that coordinates cyber incident
warnings and responses across government and private sectors?
A. US-CERT.
B. OECD.
C. IC3.
D. P3P.
ANSWER: A
64. After sending e-mail, which of the following activities is most common among Internet users?
D. getting news.
ANSWER: C
65. __________ influence the behavior of others through their personality, skills, or other factors.
A. Opinion leaders.
D. Lifestyle groups.
ANSWER: A
66. All of the following are the reasons that more people don't shop online except ________.
B. lack of convenience.
67. A good or service for which there are many dealers supplying the same product, and all products in the
segment are essentially identical is known as _______.
A. commodity.
B. core product.
C. actual product.
D. augmented product.
ANSWER: A
68. Complete price transparency in a perfect information marketplace is necessary for ____________ to take
effect.
A. Bertrand's Law.
ANSWER: C
69. A(n) _________ represents data as two-dimensional tables with records organized in rows and attributes in
columns.
B. data warehouse.
C. SQL query.
D. relational database.
ANSWER: D
70. All of the following are types of data mining except ______.
ANSWER: A
71. Which of the following market entry strategies are the most common for existing firms?
A. first mover
B. fast follower.
C. brand extender.
D. alliances.
ANSWER: C
72. The process of getting customers to pass along a company's marketing message to friends, family, and
colleagues is known as _______.
A. affiliate marketing.
B. viral marketing.
C. permission marketing.
D. blog marketing.
ANSWER: B
73. The per-product price consumers are willing to pay for a bundle ____________ as the number of goods in the
bundle increases.
A. decreases.
B. increases.
ANSWER: B
74. Creating multiple versions of information goods and selling essentially the same product to different market
segments at different prices is called_______.
A. versioning.
B. bundling.
C. transactive content.
D. price discrimination.
ANSWER: A
75. All of the following are examples of intelligent agent technology except ________.
ANSWER: C
77. The set of applications and technologies that allow users to create, edit, and distribute content online is
known as______.
A. Internet.
B. social networking.
C. virtual life.
D. Web 2.0.
ANSWER: D
78. Which of the following represents a limiting factor for the growth of e-commerce?
D. The potential audience for e-commerce is too low to support it as a widespread method of commerce.
ANSWER: A
A. banner ads.
B. pop-up ads
D. pop-under ads.
ANSWER: C
80. All of the following are among the most common categories of spam except ______.
A. fraud.
B. commercial products.
C. finance.
D. health (drugs).
ANSWER: A
81. All of the following are types of social marketing except ______.
A. affiliate marketing.
B. blog advertising
D. game advertising.
ANSWER: A
82. Which of the following measures the percentage of people exposed to an online advertisement who actually
click on the banner?
A. impression rate.
B. view-through rate.
C. click-through rate.
D. stickiness ratio.
ANSWER: C
83. Which of the following is a measure of the percentage of purchasers who return to a Web site within a year?
A. loyalty.
B. reach.
C. recency
D. unique visitors.
ANSWER: A
84. All of the following are metrics for e-mail campaigns except ______.
A. open rate.
B. delivery rate.
C. bounce-back rate.
ANSWER: D
85. As consumers become more accustomed to new online advertising formats, click-through rates tend to
_______.
A. remain constant.
B. decrease.
C. increase.
D. rapidly increase.
ANSWER: B
86. The ethical principle which states that if an action is not right for all situations, then it is not right for any
situation is known as ______.
B. Slippery Slope.
C. No Free Lunch.
D. Universalism.
ANSWER: D
ANSWER: A
88. The ability of consumers to review and contest the accuracy and completeness of data collected about them
involves which of the following FTC fair information practice principles?
A. Security.
B. Enforcement.
C. Choice/Consent.
D. Access/Participation.
ANSWER: D
89. The __________ is the first major effort to adjust the copyright laws to the Internet age.
90. A patent grants the owner an exclusive monopoly on the ideas behind the invention for ______ years.
A. 10
B. 20
C. 30
D. 40
ANSWER: B
91. The number of business methods patents granted is ___________ compared to the number of patents applied
for.
A. substantially smaller.
B. slightly smaller.
C. close to equal.
D. equal.
ANSWER: A
92. The redirection of traffic from a legitimate site to an infringing site is called _______.
A. cybersquatting.
B. cyberpiracy.
C. metatagging.
D. keywording.
ANSWER: B
93. During which period of Internet governance was Network Solutions given a monopoly to assign and track
high-level domains?
B. Privatization.
C. Self-Regulation.
D. Governmental Regulation.
ANSWER: B
94. The taxation system for e-commerce sales is best described as ______.
A. complex.
B. streamlined.
C. universal.
D. standardized.
ANSWER: A
95. All of the following are acts Congress has passed or attempted to pass to protect children online except
______.
ANSWER: A
96. Which of the following is a privacy advocacy group that is a foundation- and business-supported group with
a legislative focus?
A. Cdt org.
C. Epic org.
D. Privacy org
ANSWER: A
ANSWER: B
98. All of the following are types of intellectual property protection except_______.
A. patents.
B. trademarks.
C. governance.
D. copyrights.
ANSWER: C
99. All of the following are challenges to online retail except ______.
A. Consumer concerns about the security of transactions.
B. Consumer concerns about the privacy of personal information given to Web sites.
ANSWER: D
100. Which of the following is an industry strategic factor that relates to whether new entrants face a
disadvantage when attempting to enter an industry?
A. barriers to entry
B. power of suppliers.
C. power of consumers.
ANSWER: A
101. Companies that have a network of physical stores as their primary retail channel, but also have introduced
online offerings are called ______.
A. Virtual merchants.
C. Catalog merchants.
D. Manufacturer-direct.
ANSWER: B
102. Products are made to prior to orders received based on estimated demand under a ______.
A. supply-push model.
B. demand-push model.
C. supply-pull model.
D. demand-pull model.
ANSWER: A
C. reducing commissions.
A. Travelocity.
B. Orbitz.
C. Priceline.
D. Expedia.
ANSWER: D
105. Which of the following is not one of the top three online career service providers?
A. CareerBuilder.
B. Monster.
C. HotJobs.
D. USAJobs.
ANSWER: D
B. Executive search.
D. Managerial recruitment
ANSWER: A
A. Word-of-mouth leads.
B. Employment agencies.
D. Internet only.
ANSWER: C
108. The most popular type of media in terms of total hours of consumption per year is _____.
A. television.
B. radio.
C. Internet.
D. newspaper.
ANSWER: A
109. Which of the following describes paid content's relation to free user-generated content?
C. Free content and paid content can both work in tandem cooperatively.
ANSWER: C
A. MySpace.
B. YouTube.
C. AOL.
D. Google Video.
ANSWER: B
A. technological convergence.
B. content convergence.
C. industry convergence
D. community convergence.
ANSWER: D
112. The online content revenue model in which free content drives offline revenues is called the ______.
A. marketing model.
B. advertising model.
C. pay-per-view model.
D. subscription model.
ANSWER: A
113. The combination of technical and legal means for protecting digital content from unlimited
ANSWER: A
114. What is the most commonly offered interactive feature of newspaper Web sites?
A. video.
B. comments on blogs.
C. RSS feeds.
D. podcasts.
ANSWER: C
D. copyright management.
ANSWER: A
116. After television, the next largest major player in the commercial entertainment industry is ______.
A. video games.
B. music.
C. radio.
D. film.
ANSWER: D
117. Which of the following is not an entertainment industry value chain model?
C. aggregator model.
ANSWER: B
118. Technologies that help enhance resolution of e-book reader display screens are known as ______.
A. high-res pixel formatting.
ANSWER: D
119. All of the following are characteristics of a social network except _______.
ANSWER: C
120. Social networking sites primarily earn their revenue through ______.
A. advertising.
B. subscriptions.
C. donations.
D. service fees.
ANSWER: A
121. The type of social network described as a community built around a common interest such as games, sports,
music, and so on is called _____.
A. general community.
B. practice network.
C. affinity community.
ANSWER: D
A. dynamic.
B. fixed.
C. trigger.
D. utilization.
ANSWER: A
A. market inefficiency.
B. trust risks.
C. fulfillment costs.
ANSWER: A
ANSWER: D
125. A dynamically priced market that features few buyers and many sellers is a market that exhibits ______.
A. market neutrality.
B. buyer bias.
C. seller bias.
D. owner bias.
ANSWER: B
C. English auction.
ANSWER: C
B. social networking.
C. commerce.
D. content.
ANSWER: B
ANSWER: A
129. Which of the following portal revenue models involves charging for premium content?
A. ISP services.
B. General advertising.
C. Subscription fees.
D. Tenancy deals.
ANSWER: C
130. Which of the following best describes predicted growth in C2C and B2C auction spending?
ANSWER: B
131. An auction that has multiple winners that all pay the same price is an example of________.
A. uniform pricing.
B. discriminatory pricing.
C. bid rigging.
D. price matching.
ANSWER: A
132. The communication standard for sharing business documents and settlement information that emerged in
the 1970s is called_____.
A. ECD.
B. EDI.
C. IDE.
D. BCB.
ANSWER: B
133. All of the following are potential benefits of B2B e-commerce except_________.
ANSWER: A
134. Goods directly involved in the production process are known as _____.
A. MRO goods.
B. procured goods.
C. indirect goods.
D. direct goods.
ANSWER: D
A. spot purchasing.
ANSWER: C
136. The foundation for contemporary supply chain management systems includes all of the following except
_____.
C. ERP systems.
ANSWER: D
137. The two main types of Internet-based B2B commerce are______.
ANSWER: D
138. The type of Net marketplace characterized by indirect inputs and spot purchasing is called an _______.
A. industry consortium.
B. independent exchange.
C. e-distributor.
D. e-procurement marketplace.
ANSWER: C
139. The most common and easily understood type of Net marketplace is ______.
A. e-procurement marketplace.
B. e-distributors.
C. industry consortia.
D. independent exchanges.
ANSWER: B
140. All of the following are objectives of private industrial networks except ________.
ANSWER: B
141. _____________ are networks that connect people within a company to each other and to the company
network.
A. Bitstreams.
B. Extranets.
C. Internets.
D. Intranets.
ANSWER: D
142. _______________ is the encompassing term that involves the use of electronic platforms - intranets, extranets
and the Internet - to conduct a company's business.
A. E-marketing.
B. E-business
C. E-procurement.
D. E-commerce.
ANSWER: B
143. Which of the following is not one of the benefits of e-commerce to sellers?
ANSWER: D
144. The E-commerce domain that involves business activity initiated by the consumer and
ANSWER: C
145. A _________ is a B2B trading network that links a particular seller with its own trading partners.
A. bitstream.
B. virtual network.
C. web community.
ANSWER: D
146. The type of website that is designed to build customer goodwill and to supplement other sales channels
rather than sell the company's products directly is known as a ______________ website.
A. marketing.
B. click-and-mortar.
C. customer service.
D. corporate.
ANSWER: D
147. When preparing a website, designers should ensure that the site enables user-to-user communication. This
design feature is known as ___________.
A. context.
B. community.
C. commerce.
D. connection.
ANSWER: B
A. Visceral.
B. Virile.
C. Viral.
D. Virtual.
ANSWER: C
B. To decrease costs.
C. It is required in EC.
ANSWER: A
150. A website offering content created by third party transparently to customers is an example of ______.
A. Reintermediation.
B. Syndication.
C. Virtual Manufacturing.
D. Build-to-order.
ANSWER: B