Reaction/ Reflection Paper No.2

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Reaction/ Reflection Paper No.2
A. The-Three (3) most significant learning that I got from the topics discussed:
(1)Currently, higher education is shifting to a market-oriented environment where
customer satisfaction is critical. Philosophies such as Total Quality Management (TQM)
have been successfully adopted by business organizations and are generally
considered the way forward.(2) This article reports the results of a survey aimed at
investigating different perspectives on applying industrial quality management principles
to higher education.(3) The interpretation of basic terms (such as quality, measurement
and customer) and the applicability of TQM, quality standards and the application of
quality in higher education are the main issues that are being questioned. The results
show that although the basic principles have been generally accepted in the new
environment due to the complexity and dynamics of education, there are still
reservations about the way of operation.
B. These learning are of value to me personally because
it give us benefits in aligning quality management with organizational change, and to
describe the circumstances under which such consistency can be achieved. Design-
This article starts with the similarities between the difficulties associated with
organizational change and the difficulties found when implementing a quality
management system in higher education. From this preliminary analysis, the
characteristics of the quality management system that contribute to organizational

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change are highlighted. A case study is presented, which includes several (but not all)
features that support organizational change, and the lessons learned from implementing
this quality management system are used to draw conclusions. The survey results
found that a quality management system that accepts variability and diversity is more
suitable for creating the necessary conditions for organizational change. It has also
been found that, in the context of higher education institutions, promoting academic
success is a good choice to unify shared beliefs at the organizational level, and
because it is easier to change with the support of shared beliefs, the quality
management system will benefit from the centralization of academic The core goal of
success. Practical significance-Because knowledge is local and regional in the first
place, reporting on local experience helps to better understand the challenges faced by
those who wish to implement an effective quality management system in higher
education institutions.
C. I would like to react or comment on the topic
Teachers take initiative to learn and keep abreast of the latest developments, to
innovate, continuously seek improvement in their work and strive for individual and
institutional excellence Teacher quality has a direct relation to learning outcome to the
extent that it is a major determinant of the overall quality index of the
institution..because
The quality of teachers affects the development, implementation and modification of
courses-enhances the potential for research, consultation and expansion, makes full
use of infrastructure and learning resources, contributes to the support and

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development of students, provides leadership and good management, all of which are
Brings innovation and best practices. Various studies on higher education innovation
and quality, including strategic planning of higher education institutions, innovation and
best practices can change higher education institutions
D. What have you discovered about yourself, about the topic?
I have observed that the quality in higher education is more about fitness of purpose
which relates directly with the university mission and objectives for the stakeholder(s)
instead of fitness for purpose, and that university stakeholder(s) influence the meanings
of quality.
E. How has your understanding changed?
My understanding with TQM changed by looking at the current higher education system
that has poor teaching quality, inconsistent curriculum, excessive prices, and
insufficient management capacity. The global market requires skilled and talented labor,
which can only be created through high-quality education. Unlike industrial products,
managing the quality of education is a difficult task, but quality is the only currency that
is generally accepted. This is also the case when the product is education. We know
very well that education quality leads to future development, and quality improvement is
a Endless process. Therefore, it is necessary to focus on the quality of education. Due
attention should be paid to different educational classes such as schools, colleges and
universities. In order to solve the quality management problem, different organizations
have adopted different quality management strategies, and Total Quality Management
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(TQM) is one of them. TQM is considered to have great potential to meet the
challenges. It can be used as a means to increase student / teacher morale, increase
productivity and provide higher quality services to internal and external customers
F. What have you decided about the issue at this point?
It is appropriate to have a good leadership when implementing TQM. Leaders should be
able to establish a viable corporate vision, be willing to initiate change, and provide the
resources needed for the team to achieve the vision. Senior management may wish to
obtain the results that TQM can bring, but may not fully support it. Top management
should view TQM as a strategy and make it clearly visible with clear commitment to its
philosophy.
G. How will your changed understanding express itself in your job/ teaching?
TQM's philosophy encourages students, teachers and employees to perform well. As a
potential paradigm, we can obtain the benefits of total quality management in public and
private educational institutions. TQM can help schools or colleges provide better
services to their major customers; students and employers. TQM's continuous
improvement focus is on basic methods to meet the common accountability
requirements of educational reform.
H. Additional discoveries, insights, questions

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For me it is unjust to say that the graduating students are the finished product of
education. Students are non-standard people, they have a series of experiences,
emotions and characteristics, so treating them such as the product lacks the
complexity of the learning process as a unique learner.

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Reaction/ Reflection Paper No.2

(1)Currently, higher education is shifting to a market-oriented environment where

customer satisfaction is critical. Philosophies such as Total Quality Management (TQM)

have been successfully adopted by business organizations and are generally

investigating different perspectives on applying industrial quality management principles

to higher education.(3) The interpretation of basic terms (such as quality, measurement

reservations about the way of operation.

B. These learning are of value to me personally because

it give us benefits in aligning quality management with organizational change, and to

organizational change and the difficulties found when implementing a quality

management system in higher education. From this preliminary analysis, the

characteristics of the quality management system that contribute to organizational

success. Practical significance-Because knowledge is local and regional in the first

those who wish to implement an effective quality management system in higher

C. I would like to react or comment on the topic

extent that it is a major determinant of the overall quality index of the

The quality of teachers affects the development, implementation and modification of

use of infrastructure and learning resources, contributes to the support and

best practices can change higher education institutions

D. What have you discovered about yourself, about the topic?

E. How has your understanding changed?

a Endless process. Therefore, it is necessary to focus on the quality of education. Due

universities. In order to solve the quality management problem, different organizations

challenges. It can be used as a means to increase student / teacher morale, increase

F. What have you decided about the issue at this point?

It is appropriate to have a good leadership when implementing TQM. Leaders should be

TQM's philosophy encourages students, teachers and employees to perform well. As a

services to their major customers; students and employers. TQM's continuous

improvement focus is on basic methods to meet the common accountability

requirements of educational reform.

H. Additional discoveries, insights, questions

education. Students are non-standard people, they have a series of experiences,

complexity of the learning process as a unique learner.

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