RRL On Job Satisfaction
RRL On Job Satisfaction
This paper will lay down a survey of available literature, studies, journals, and
researches that are relevant to employee satisfaction. Their inclusion in this paper will
further the understanding and appreciation of the topic. The succeeding literature
institutions; and
I. Definition
The term or concept of job satisfaction is derived from psychology, sociology and
Job satisfaction serves as an assessment on how the employees feel about their
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Pandey and Asthana (2017) supposed that job satisfaction can also refer to the
expected result.
And although the employees are regarded as the most important asset for an
entity, evaluating their level of satisfaction can be dubious and uncertain might lead to
differing conclusions and findings and ultimately will lead to unsound decisions and
And just like any concept used and upheld in any work environment or
organization, job satisfaction is dictated by numerous factors (Günay & Boylu, 2014).
Due to its importance, job satisfaction has attracted researchers to study more on
II. Factors
Woking Conditions
relationship with job satisfaction through his case study of public institutions in Ethiopia.
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This is also held true with the research on Thailand public school teachers
government and the organization’s management must know how to manage such
changes and make the best out of it to come up with better, if not the best, working
conditions (Djankov & Saliola, 2019) since working environment is one of the key
Yesilyaprak and Boysan (2015) found out that working in the academe or in rural
settings can significantly predict job satisfaction and that school counsellors are
reported to be more satisfied than the rest of work groups they studied. Public sector
respondents were comparatively more satisfied than their private sector counterparts
public primary school teachers (Raza & Nazir, 2017), government tax service officers
(Idris, Zuhri, & Efendi, 2018), telecommunication industry employees (Aamir, Salman,
Asif & Bahar, 2014) and immigrant workers (Wang & Jing, 2018). In contrast, poor
working environment (Memon, Ting, Salleh, Ali & Yacob, 2016) and deficient working
facilities (Alemi, 2014) can cause high level of stress and low level of satisfaction.
Unfavourable working hours (Raza & Kamran, 2017; Filiz, 2014; Yeh, 2015) and
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unbearable workloads (Yerdelen, Sungur, Semra & Klassen, 2016) can affect job
satisfaction.
Holt, and Hendy (2016) between work hours and job satisfaction.
Job position has been concluded as one of the determinants of job satisfaction
as proven by Tso, Fai & Li (2015) in their study of Chinese resource-based state-owned
enterprises. Not only the position, but also the guarantee of stay on such position or job
staff in Pakistani university libraries (Hussain, Soroya, & Hanif, 2017) and
telecommunication sectors in Pakistan (Aamir, Salman, Asif & Bahar, 2014). Identical
results were derived from the research on South Korean elder workers on the basis of
university hospitals (Alrawahi, Sellgren, Alwahaibi, & Altouby, 2019), and government
2014). Same conclusion was drawn from the 2017 study of Onyebu and Omotayo.
In 2017, the National Centre for Vocational Education Research stated that
employer-supported training can lead to better jobs and greater job satisfaction and
investigated the factors of participation in training, and how the factors affect employees'
demand for training and employers' willingness to provide training. Especially now that
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technology is changing how the employees work and cooperate with one another and
workers need to be better at complex problem solving, teamwork, and adaptability and
investing in human capital must be a priority for governments in order for workers to
build the skills that are in demand in the labor market. In addition, governments need to
enhance social protection and extend it to all people in society, irrespective of the terms
satisfaction among the 183 Saudi physiotherapists studied by Aleisa, Tse, Alkassabi,
Buragadda & Melama (2015) and eighty-eight Nigerian academic librarians subjected to
will be able to implement one that is fit for the organization they are leading (Liu, 2016).
The financial factor that significantly predicts job satisfaction the most would be
remuneration or pay (Aamir, et. al, 2014). This is supported by Hussain and Soroya
Perceived economic profitability from the job predicts the level of satisfaction
among the Malaysian young workers in the oil palm plantation industry (Kamaruddin, et.
al., 2018). Yeh (2015) arrived to the same conclusion when studying about Japanese,
Taiwanese and Korean workers. Same insights were provided by the research of
Onyebu (2017) on Nigerian hotel employees and of Oyovwe Tinuoye and Omeluzor
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(2016) in their study on university libraries. The organization’s reward practice can also
Workplace Relations
(Yeh, 2015). Internal communication plays a vital role and is also a statistically
relations are affected, employees tend to be less satisfied. Wakashima, Asai, Hiraizumi
and Noguchi (2019) added that individuals with poor workplace communication
experience more job stress which is inversely related on their level of job satisfaction
and ultimately their job productivity. Neha, Phogat and Kundu (2019) stated that co-
worker and supervisory support indicate favourable conditions for the employees. All of
these are supported by various studies around the globe (Aamir, et. al, 2014;
Employer policies also play a vital role in the determination and prediction of job
satisfaction (Kamaruddin, et. al., 2018). The type of leadership being employed by
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managers also affects job satisfaction (Shah S., Shah A., & Pathan, 2017) with the
democratic type regarded as the most effective in positively influencing job satisfaction
(Jerome, 2018) and ethical leadership also having positive effects on the employees
(Shafique, Kalyar & Bashir, 2018). Organizational policies also contribute to job
satisfaction (Homyamyen, Kulachai & Phuanthuean, 2017; Pandey & Asthana, 2017).
successfully, can also increase employee satisfaction (Liu, 2016). Liu added that it is
also observed that organization leaders do have critical influences over the success or
Other Factors
There are other factors that are not common among those previously cited but
are still listed out by different research proponents and they are presented below:
enterprises while Kamaruddin, Abdullah & Ayob (2018) found out that government
plantation sector.
Personal demographics such as marital statuses, ages and genders were found
such as hope, optimism and family emotional support were enumerated by Kwok,
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Cheng and Wong (2015) in their study about Chinese white-collar workers but the effect
efficacy. Other psychological factor such as social support and emotional intelligence
were listed by Onyebu and Omotayo (2017) when they studied selected hotels in
Nigeria. Social identity was identified by Saha, Kumar and Sikder (2015) as a
determinant as well along with professional identity (Sabanciogullari & Dogan, 2015).
The person’s quality of life and their level of internal locus of control are also
extroversion and conscientious both showed a positive, although weak, relationship with
satisfaction.
atmosphere and job satisfaction while Lee, Chen and and Tsui (2014) studied about the
relationship between open innovation climate and job satisfaction and both researchers
Gunawan, Barsa, and Tua (2018) added that work-life balance also predicts job
satisfaction.
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For immigrants, cultural-related factors (e.g. language, cultural traits, and
The descriptive statistics of the 2014 study by Fatima and Bhatti show that the
respondents who are librarians from both public and private sector universities were
overall satisfied with their jobs, followed by the value of their views and participation,
their own moral, with a feeling of personal accomplishment which they get after
performing work, with their direct supervisor, with the feeling of fairness of their work
responsibilities, with the environment they have to influence the quality of their work,
with a reasonable balance which they have maintained between family life and work life,
with the role of leaders in their work environment, with understanding of how their goals
are linked to institution goals, with the team spirit of work environment and with
appropriate recognition which they receive for their contribution in the institution.
As Basirudin (2016) pointed out, previous research found that different motivation
and inspiration exist between public and private sector employees and it can cause
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Psychological stress brought about by unexpected disasters such as the Great
East Japan Earthquake can also affect job satisfaction (Wakashima, Asai, Hiraizumi
However, the 2016 study of Can, Holt and Hendy on patrol officer job satisfaction
demographics (gender, age, education, marital status, service years, city location) and
any of the POJSS dimensions. One area of improvement suggested by the proponents
utilized convenience sampling during the research process. In addition, other studies or
literature about job satisfaction among patrol officers often used either secondary data
It was suggested by Akram, Vafa, and Pejman (2017) in their study that
communication skills between couples, making balance between work and family and
flexibility in shift work programs can improve the job satisfaction translating to improved
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III. Impact
Higher job satisfaction results in lower abseenteism and turnover intent, higher
job performance, and better mental and physical health (Lambert, Oko & Smart, 2019)
among prison staff in Nigeria, while it also affect Turkish nurses’ intention to leave their
The same factors that drive job satisfaction also dictate turnover intention
(Kulachai & Amaraphibal, 2017). Common factors among the two were pays and
Satisfied public officials are more likely to present citizenship behaviour for the
benefit of their employees and as well as the whole nation, without expecting any
returns and this is a natural reciprocate of gestures and feedback presenting the
satisfaction or dissatisfaction of individuals with their job. (Basirudin, et. al., 2016).
lead to job satisfaction and increased job performance which in turn leads to national
academicians depending on the variables like the faculties that academic personnel
working at, their titles, educational backgrounds, marital statuses, periods of duty, ages
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organization, because a satisfied employee builds and participates in the success of
Maheswari (2014) believes that job satisfaction is a key aspect to make increase
cause of the current teaching crisis in Italy (Crisci, Sepe & Malafronte, 2019).
Smart (2019) in their study on Nigerian prison staff, job stress had significant negative
effects on life satisfaction, and job involvement and job satisfaction had significant
positive effects. The findings for job stress and job involvement are consistent with that
found among U.S. correctional staff. The finding that job involvement had a significant
positive effect differs from that reported for U.S. staff. The results suggest that prison
administrators should attempt to lower job stress and increase job involvement and job
satisfaction.
Since job satisfaction is important, the findings of the study by Pandey and
the policy framers and managers have to think about inclusion of the factors that
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Research suggests that job satisfaction along with job stress, job involvement,
Indian officers, as has been found among Western officers (Lambert, Qureshi, Frank,
The first part of the review introduced the idea and concept of job satisfaction.
Various definitions were cited and they all point out that satisfaction is a matter of
with what he or she is doing or is tasked to do so. And just like any concept or idea used
literature entry also opined that job satisfaction as a research topic has become more
The middle and the longest part of this paper focused on all possible factors that
could help determine or affect job satisfaction. Different authors or researchers have
differing lists of factors. But perhaps the most common and cited as the most significant
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indicators would include the pay and promotion, job security, management, working
conditions and worker relations. These four are repeatedly identified as the most
important and most considerable in a research or two. The first two might have been
identified as one of the most significant since they are financial in nature. And it is
undeniable that the very reason for persons who opted to get a job is the monetary
benefit or remuneration. Since it is human instinct to survive, he will definitely find ways
and means to earn money and put food on the table. The third factor, which is
management, is also a significant one since it’s the management who is more influential
in a workplace and are more proximate to the employees. Management have a say in
almost all circumstances that cover an employee’s life in an organization from hiring, to
promotion or retention and eventually to firing. The last two factors are more of
psychological in nature. They talk about how the surroundings or the place where
employees to excel, contribute, innovate and participate. It is also equally important for
Apart from, organizations must ensure that organizational culture must foster and
Finally, the review, with the third and final part, draws attention to impacts of job
satisfaction. Various studies believed that job satisfaction dictates job performance and
they are directly related. Apart from that, employee retention is strengthened through
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thereby positively affecting the turnover intention of workers; either it’s about leaving the
organization or leaving the industry itself. Increase in performance and fortified retention
national productivity. Increased life satisfaction is also seen as the positive effect of
she also is a happy friend, a happy citizen and a happy person. In contrast, low
satisfaction translates to low productivity, low self-esteem, low career satisfaction, and
low life satisfaction. All of which would result to high turnover intention.
With those being said, studies about factors affecting job satisfaction of
employees in either public institutions or private enterprises generally have the same
results and conclusions. Although a few outliers declines the such factors as
technique or the use of obsolete, although reevaluated, data. Apart from that, the other
only difference is the number of factors or which one of the factors has the most
significant influence. All in all, however, the literature presented enumerated identical
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